3 Easy Ways To Get In Touch
Mon-Sun 8am-8pm EST
5830 E 2nd St, Ste. 7000 #715 Casper, WY 82609 United States
We are available Mon-Sun 8am - 8pm EST. You can reach us at (800) 590-2738. We are also available via live chat, email firstname.lastname@example.org or filling out the form above.
Frequently Asked Questions:
How fast do you ship out?
Answer: Usually within 1-2 business days unless the item is a pre-order or out of stock in which case you'll receive an email within 1 business day to notify you about your options.
When will I receive tracking for my order?
Answer: As soon as your package ships out. You'll also receive updates for when your order has shipped and when it is due to arrive, and when it is out for delivery, so you can be ready to receive it. You'll also get a notification if there is any delay with your shipment so you know ahead of time what is going on.
How long will my order take to arrive?
Answer: Usually between 3-10 business days depending on which shipping method you paid for. If your item is a special order or on backorder or is a pre-order, it may take longer. We will contact you and let you know if that’s the case.
Which courier will deliver my package?
Answer: We ship via UPS, FedEx, USPS, and select LTL freight companies. It usually depends on the size of your package and the destination.
If I'm looking for something that you don't carry on your website, can I special order it?
Answer: Yes! Please contact us by phone to inquire about the price and to place your order.
Can I place my order over the phone?
Answer: Yes! We are available Mon-Sun 8am - 8pm EST. You can reach us at (800) 590-2738.
Do you accept insurance?
Answer: No, we do not accept insurance (i.e Medicare, etc.) but you have three options for financing: Paypal, Klarna, and Shop Pay Installments.
Do you offer free shipping?
Answer: Yes, we offer free shipping on all orders except international orders or orders shipped outside the continental 48 USA.
Do you ship internationally?
Answer: At this time we don't offer international shipping directly through the website because each order requires a special shipping price quote. If you live outside the continental USA please call us or write to us to get a shipping price quote.
Do you have a showroom?
Answer: We operate out of an office/warehouse in Wyoming and at this time we are not set up as a showroom. Our entire catalog selection is online. We have warehouse locations across the USA where products ship from.
If you have a question that isn't covered here, feel free to write us below, contact by phone or email, or click the live chat button during normal business hours.
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We like the Electric Bikes but are continuously have structural issues that keeps us from being able to ride the bikes… we hope to work with the company to receive a working bike that we have already paid for in full.
I am very pleased with my scooter. It’s been fun to ride and seems sturdy!
I was looking for a new bike to replace my 36V bike in order to get more power and longer rides. I did not want a fat-tire bike. This bike fits the bill perfectly. Throw in the stunning looks makes this an awesome bike. Adding the custom Ecotric Seagull rear rack and a mirror completes this package. I have done numerous 12 mile rides that barely move the battery meter. I did a 31 mile ride (with a fair amount of altitude changes) that still left me with two bars on the battery meter. I found that I like 3 PAS modes instead of the default 5. I usually ride at PAS 2 with an occasional switch to PAS 3 for long uphills. I was surprised by the way the throttle works. The amount of throttle power is determined by the PAS mode. PAS 1 = 7 MPH max; PAS 2 = 12.5 MPH max and PAS 3 = bike limit max. This is different than previous bikes I've ridden where the throttle max is not determined by the PAS mode.
The build quality seems fine so I would recommend this bike to anyone wanting a head-turning, powerful bike with great power and long range.
I researched tons of bikes and reviews all over the world and was looking for something economical in case case I didn't like the bikes and I didn't have to spend that much money. The bikes were excellent and are used every day and I paid with bitcoin prior to the crash (about $560) Great bikes and quality. Most all similar were about $1,600 or more at my local bike shop. Watch the YouTube assembly video for Nakto bikes.... it's great.. even tells me which screw not to over tighten or it will strip... and mine did but was minor. I bought 2... was a good buy!
Using for commuting, this scooter has stood up to tons of abuse. Highly recommend!
Love the freedom I get without having to pay for gas.
Love, love, love this scooter - honestly, the best large purchase I've ever made!
Bike was easy to assemble. Everything worked. Fun to ride!
This is a fantastic bike. Well worth the money. I rode 19 miles today. Still had 1/2 battery remaining. Very comfortable!
Fast delivery in under a week, coast to coast. Easy to assemble and more than I hoped. Love it!
I love this bike. I have put over 1200 miles on it and still ride like the first day. People stop me to take pictures with my bike!
Super fast shipping! I received a tracking number on a Monday and received the bike the next day via UPS. Assembly is extremely easy and the bike performs great. I had to make a few small adjustments to the derailleur to keep the gears quiet in all gears but everything on the bike feels solid. Looking forward to many miles!
Very fast shipping. Quality bicycle. I would recommend this to anyone.
Easy to assemble, well-built bike. Love the pedal-assist mode. Can still get a good workout or let the motor do all the work.
My wife bought one of these bikes as a Father’s Day gift. Everyone in my family loved it so much we had to buy another one. Super easy to put together, took about 20 minutes or so with both my wife and I working on it. We love going for rides together and plan on making it a regular thing for our date nights. Highly recommend!