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ELECTRIC BIKE PARADISE LLC
9783 E 116th St, Ste. 1046
Fishers, IN 46037-2822 United States
We are available Mon-Sun 8am - 8pm EST. You can reach us at (800) 590-2738. We are also available via live chat, email firstname.lastname@example.org or filling out the form above.
Frequently Asked Questions:
How fast do you ship out?
Answer: Usually within 1-2 business days unless the item is a pre-order or out of stock in which case you'll receive an email within 1 business day to notify you about your options.
When will I receive tracking for my order?
Answer: As soon as your package ships out. You'll also receive updates for when your order has shipped and when it is due to arrive, and when it is out for delivery, so you can be ready to receive it. You'll also get a notification if there is any delay with your shipment so you know ahead of time what is going on.
How long will my order take to arrive?
Answer: Usually between 3-10 business days depending on which shipping method you paid for. If your item is a special order or on backorder or is a pre-order, it may take longer. We will contact you and let you know if that’s the case.
Which courier will deliver my package?
Answer: We ship via UPS, FedEx, USPS, and select LTL freight companies. It usually depends on the size of your package and the destination.
If I'm looking for something that you don't carry on your website, can I special order it?
Answer: Yes! Please contact us by phone to inquire about the price and to place your order.
Can I place my order over the phone?
Answer: Yes! We are available Mon-Sun 8am - 8pm EST. You can reach us at (800) 590-2738.
Do you accept insurance?
Answer: No, we do not accept insurance (i.e Medicare, etc.) but you have three options for financing: Paypal, Klarna, and Shop Pay Installments.
Do you offer free shipping?
Answer: Yes, we offer free shipping on all orders except international orders or orders shipped outside the continental 48 USA.
Do you ship internationally?
Answer: At this time we don't offer international shipping directly through the website because each order requires a special shipping price quote. If you live outside the continental USA please call us or write to us to get a shipping price quote.
Do you have a showroom?
Answer: We operate out of an office/warehouse in Indiana and at this time we are not set up as a showroom. Our entire catalog selection is online. We have warehouse locations across the USA where products ship from.
If you have a question that isn't covered here, feel free to write us below, contact by phone or email, or click the live chat button during normal business hours.
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Electric Bike Paradise were great to deal with . Best price of this and comparable models, and helpful assembly video and advice as needed. The 1703-Tryke is perfect for the use that we intended if for, and enjoyable to ride, and transport stuff that would be impossible on my electric bicycle.
Rides like a new bike. This is a must for the 750!
Bike was delivered promptly. Had a few defects from transit. Told the company about them and they quickly took care of the issues. Bike works and rides great!
This weekend was my first time to go out and ride the bike / scooter and what a fun & exciting experience.The three levels of speed, the three levels of wheel adjustment, and the seat adjustment are just perfect. I highly recommend bike/ scooter.
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I like the bike but it's not the one I wanted I wanted a folding ox I got a Nakto what's the difference the front crank is smaller and the tires are just generic black no name but other than that it's ok I am going to have to eat the cost of changing the front crank and adding extra chain with links good thing I am able to do this.
The service I got for your store was great! No wonder you call it a Zip'r! Was that a cup holder? Well, it is nice. I like the way the scooter breaks down into parts, so it is easy to load. I can go all over and not use much battery. It is nice for going into stores.
compact and plenty of zip ... perfect for me !!!
This e scooter is addictive. I ⚠️ caution all buyers. Once you purchase this scooter, you will find reason not to drive your vehicles. I have had this scooter about a month and even though it's 30 degrees or below, I find myself still excited to jump on it and blast through the city doing about 51MPH. Everywhere I go I get thumbs up and questions about the price and the light show. I smile and tell them about this website which I purchased mines from. The customer service is fantastic. If they don't answer when u call, they will return your call shortly. I only wish my electric company would take some pointers from this company. Amazing product!
I bought the EcoFlow Delta 1300 1260Wh Portable Power Station EFDELTA1300-AM and it is a fantastic product. I would give them a 5 Star Rating. I used this product before when I borrowed it from a friend, and I was so impressed I found a great deal here on Electric Bike Paradise. Purchasing this product from Electric Bike Paradise has worked out great. I got a great price, and it was delivered promptly in perfect condition. thank you, Electric Bike Paradise. I would order again from this company.
Rear axle bracket broke at the welds. Called to get replacement bracket and was told the bracket is a wear item and isn't under warranty. Replacement is $55. Front brake cable broke and that part wasn't covered by the warranty because it's a wear item. Replacement was $88. Nuts and bolts loosen so get some thread lock for these items.
I've given up trying to get any support from this company.
I sent you this already.
I love it the yume x11 scooter is very fast it have a lot features
This trike was exactly what we were looking for. My wife loves it. It rides nice. Very pleased with purchase. The delivery to use was fast and everything arrived intact.