3 Easy Ways To Get In Touch
Mon-Sat 8am-8pm EST
5830 E 2nd St, Ste. 7000 #715 Casper, WY 82609 United States
We are available Mon-Sat 8am - 8pm EST. You can reach us at 800-590-2738. We are also available via live chat, email firstname.lastname@example.org or filling out the form above.
Frequently Asked Questions:
How fast do you ship out?
Answer: Usually within 1-2 business days unless the item is a pre-order or out of stock in which case you'll receive an email within 1 business day to notify you about your options.
When will I receive tracking for my order?
Answer: As soon as your package ships out. You'll also receive updates for when your order has shipped and when it is due to arrive, and when it is out for delivery, so you can be ready to receive it. You'll also get a notification if there is any delay with your shipment so you know ahead of time what is going on.
How long will my order take to arrive?
Answer: Usually between 3-10 business days depending on which shipping method you paid for. If your item is a special order or on backorder or is a pre-order, it may take longer. We will contact you and let you know if that’s the case.
Which courier will deliver my package?
Answer: We ship via UPS, FedEx, USPS, and select LTL freight companies. It usually depends on the size of your package and the destination.
If I'm looking for something that you don't carry on your website, can I special order it?
Answer: Yes! Please contact us by phone to inquire about the price and to place your order.
Can I place my order over the phone?
Answer: Yes! We are available Mon-Sat 8am - 8pm EST. You can reach us at (800) 590-2738.
Do you offer free shipping?
Answer: Yes, we offer free shipping on all orders except international orders or orders shipped outside the continental 48 USA.
Do you ship internationally?
Answer: At this time we don't offer international shipping directly through the website because each order requires a special shipping price quote. If you live outside the continental USA please call us or write to us to get a shipping price quote.
Do you have a showroom?
Answer: We operate out of an office/warehouse in Wyoming and at this time we are not set up as a showroom. Our entire catalog selection is online. We have warehouse locations across the USA where products ship from.
If you have a question that isn't covered here, feel free to write us below, contact by phone or email, or click the live chat button during normal business hours.
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Gave this as a gift. The person loves the portable solar charger. It works really well and he loves it! He uses it for hours every day. I will be buying for myself soon!
Excellent item! I got my portable charger 50% OFF + FREE shipping! I am very happy thanks!
I bought this machine for my mother-in-law to help with her mobility. She loves it.
Bought it for my wife she likes it very much!
Love this scooter, could use a little more legroom, very easy to assemble, I'm free again.
The heaviest part is a battery, the main body is the only part that is hard to handle when loading and unloading.
I love my scooter and would definitely recommend and buy it again!
I bought it for my son and now I use it more than him hehe!
I like the speed. I like the build. I liked that it came a day early. It needed a little tweaking, nothing a person who has owned a bike wouldn't know how to do. Packaged very nicely and it works great in all modes! I haven't done a mileage test yet but the test ride was a surprise pick up is great even for this 200 lb rider. I would buy it again!
This ebike is pure fun!
At first, I thought it was too fast and quick to accelerate but as I get the hang of it, it feels right on.
Tomorrow, I'm riding with my wife at Lake Cunningham Park, I'd write down my review of our GenZe.
Can't complain! The bike works great!
The bike is great easy to set up and has great speed!!
Easy to set up and use. Beauty. Runs fast and easy to use!
The bike quality is amazing I gotta say at first I was skeptical about the product but once I got the Vtuvia on road I gotta say I was impressed an also my pops that 56 years old he doesn’t like to ride a bike especially at this age because of his knees but soon as he gave my e-bike a try he was really impressed and ask me to purchase one for him so we can go on rides together!
A very convenient way to commute to work and the seat is very comfortable compared to other bike seats.