Usually within 1-2 business days.
As soon as your package ships out.
Usually between 3-10 business days depending on which shipping method you paid for. If your item is a special order or on backorder it may take longer. We will contact you and let you know if that’s the case.
We ship via UPS, Fedex and USPS. It usually depends on the size of your package.
Yes! Please contact us by phone to place your order.
Yes! We are available 9am-5pm Monday-Friday PST. You can reach us at (800) 590-2738.
Yes, we offer free shipping on all orders except international orders or orders shipped outside the continental 48 USA.
At this time we don't offer international shipping directly through the website because each order requires a special shipping price quote. If you live outside the continental USA please call us or write us to get a shipping price quote.
We operate out of an office/warehouse in Wyoming and at this time we are not set up as a showroom. Our entire catalog selection is online. We have warehouse locations across the USA where products ship from.
If you have a question that isn't covered here, feel free to write us below, contact by phone or email, or click the live chat button during normal business hours.
General Electric Bike Questions
There was a federal mandate released which sanctions e-bikes under 750W and 20mph to be legal to be used on public roadways without licensing or insurance. You can read more here.
Yes, almost every e-bike is manufactured in China or Taiwan these days due to lower cost of production and man-power and high technological industrial infrastructure to handle large volumes of product manufacturing.
It is basically like having a motorcycle throttle where you twist a small portion of the inside handle in a backward direction to engage the motor and power the e-bike forward.
3 Easy Ways To Get In Touch
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5830 E 2nd St, Ste. 7000 #715 Casper, WY 82609 United States
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Scratched up frame under the handle
Ordered 2, came in 3 days (unheard of !!!)
They are fantastic! Really helps us get around & highly recommend this company.
Their customer service is GREAT!
These are definitely the best ever. I have had many over the years.
Haven't received bike yet but lost a star not giving me the discount upon purchase
Handlebar Stainless Steel Phone Mount
My GB Low Step Fat Tire is still in the box in my garage. This is my second GB Low Step Fat Tire bike as I had gotten my first one directly from Green Bike USA in February 2020. I loved my first one so much that I wanted an extra one for my friends and family to ride with me and to also have a backup bike. I am currently using the old one for getting around as it is winter with snow here in Michigan. I plan on using the new bike once the snow is gone and use the old one for a backup and for other people to ride with me. I put over 2300 miles on the old bike this past year and loved riding it so much. I had people asking me about the bike everyday and gave some excellent recommendations. I love everything about this bike, especially the mag wheels as I've had problems with my previous electric bike with broken back spokes. I did have to replace the back tire in November as it had worn down pretty good by then! I am expecting the same fun exciting experience with the new bike and am looking forward to riding with my friends!
Bought this bike for our son. It's very cool! When the weather gets nicer he will definitely be taking himself to school and plenty of room for his backpack. It’s extremely sturdy and pretty fast - helmets are a must! If you are considering an electric cargo bike I definitely recommend this one.
I bought this bike a few months ago and have had a lot of fun riding it. I am not in great shape so I need a lot of help, and this gets me out of the house and into the fresh air. I also had to use ElectricBikeParadise.com customer service and they went above and beyond to help me.
I love this electric bike! As a senior, this bike makes me want to get out and go places. I have a large piece of property and I can haul my tools making work a lot more fun!
This bike is built very well with power and a structurally beefed-up frame. I have several 750-watt e-bikes and this motor just FEELS more powerful. The kickstand is excellent and much needed considering the intended use of the bike. I highly recommend this electric bike to anyone an all-terrain bike.
Great bike for my 9-year-old. The motor has a lot of acceleration power. We’ve gone on 3 rides over 10 miles in the last month and he’s never used more than 25% battery power. The tubes on the bike frame are extra-large.
The assembly was simple and took 45 minutes. The bike came with all the necessary tools.
We’ve received a lot of compliments on the bike. The fat tires work great on dirt trails.
If I raise the seat to the top position, the bike will accommodate a 6’2” 205lb adult, albeit not comfortable for long rides.
I used to be super active! Long story short - Due to a spinal cord tumor surgery of (June 2016) that left me paralyzed from waist down for 4 years now! Ever since I purchase this bike, my back, both legs, core muscle, and my balance has gotten better and stronger. I'm finally up in the morning looking forward to hopping on that bike and getting to enjoy life all over again... That bike is therapy for me! Both mental and physical. YES, IT'S WORTH GETTING IT!... Thanks again!
My 12-year old son loves this dirtbike and rides it daily!
Bought this one instead of a Razor due to the lithium battery. Runs over an hour on level ground for my 8-year-old. I am 6'4" 195 lbs and can ride it too, but rear shock bottoms out for me. Still has great torque and full speed for me. It is well made indeed. So far, we have been impressed with function and quality. Would buy again!
Awesome is not even a close enough description. Buy it for any kid ages 8 and up to adult. Pulls hills with ease for anyone 150 or less. Quite fast and quite. The body is tough for falls and bumps. The suspension is fantastic. Batteries lasted about an hour of full-throttle riding.. more if not wide open. Excellent dirtbike for the money.