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Order-Related Questions:
Usually within 1-2 business days.
As soon as your package ships out.
Usually between 3-10 business days depending on which shipping method you paid for. If your item is a special order or on backorder it may take longer. We will contact you and let you know if that’s the case.
We ship via UPS, Fedex and USPS. It usually depends on the size of your package.
Yes! Please contact us by phone to place your order.
Yes! We are available 9am-5pm Monday-Friday PST. You can reach us at (800) 590-2738.
Yes, we offer free shipping on all orders except international orders or orders shipped outside the continental 48 USA.
At this time we don't offer international shipping directly through the website because each order requires a special shipping price quote. If you live outside the continental USA please call us or write us to get a shipping price quote.
We operate out of an office/warehouse in Wyoming and at this time we are not set up as a showroom. Our entire catalog selection is online. We have warehouse locations across the USA where products ship from.
If you have a question that isn't covered here, feel free to write us below, contact by phone or email, or click the live chat button during normal business hours.
General Electric Bike Questions
There was a federal mandate released which sanctions e-bikes under 750W and 20mph to be legal to be used on public roadways without licensing or insurance. You can read more here.
Yes, almost every e-bike is manufactured in China or Taiwan these days due to lower cost of production and man-power and high technological industrial infrastructure to handle large volumes of product manufacturing.
It is basically like having a motorcycle throttle where you twist a small portion of the inside handle in a backward direction to engage the motor and power the e-bike forward.
3 Easy Ways To Get In Touch
Contact Form
Contact Us
Availability:
Mon-Sat 8am-8pm EST
(800) 590-2738
support@electricbikeparadise.com
Mailing Address
5830 E 2nd St, Ste. 7000 #715 Casper, WY 82609 United States
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Our Customers Love Us
Waited almost 2 months but I’m loving the bike so far
This bike was for my father, who is 90 years old. He loves it. He uses it mostly on dirt roads. And because of that, there's one small detail he is not very happy with. The battery pack just sits freely on the frame and it rattles a lot. I had to make a small modification by strapping it tight to the frame to keep from moving. Not a huge problem though. My dad loves it!
This alarm works great i purchased a bike rack and i mounted it below so it is hidden. By the way a secret quick bonding agent is baking soda and super glue it is so strong you have to file off any excess you create. Thanks the alarm works great.
My wife and I saw an upsurge in neighborhood walkers during the pandemic and wanted to get outdoors ourselves. She got this scooter and we now go on long walks. For the first time in a long time, she is able to explore what's new in our neighborhood. I am getting brisk walks at her side (up to 4 mph), and she can adjust her speed to mine. The scooter easily fits in our car if we want to take it elsewhere. Ground clearance is okay for short grass but best on the pavement. Turning radius limits use in our house, but for our outside purpose, this scooter is a great fit for us and a great bargain.
I just received this today. So far, so good took less than 20 minutes to assemble; it seems well constructed and durable, but time will tell.
Works great. Just what I was looking for. Worth the price. Excellent purchase.
Ease in assembly...ease in operation...very well pleased...
I HAVE COPD, so my ability to walk more than a few feet causes me to be out of breath. I use my scooter to travel to the place where I reside. My place of residence is like an assisted living quarters.
Therefore my motorized scooter works great, and the price was certainly affordable. Thanks for the sale.
We got this for my husband due to decreased mobility from a leg amputation and it is easy to assemble and I am able to lift it up into our truck.
This has been an absolute lifesaver for me. I became a recent amputee and lived on the fourth floor (elevator); the walk to my car is more than 200 yards, and this has not failed me in the five months I have owned it. I liked the fact it breaks down into four pieces for easy loading and unloading. I would highly recommend this product.
Easy to assemble. Compact enough to break down and transport in a vehicle.
Great battery life very very happy with this purchase!
No long-term experience with it but up to this point I love it.
A little short for a 6' 4" rider, but doable.
The best decision we ever made. My husband is pleased, his mobility and independence have always been very important to him, and the scooter solved all his problems. It is also straightforward to assemble, Im a 71-year-old woman, and assemble it in less than one hour.
