Usually within 1-2 business days.
As soon as your package ships out.
Usually between 3-10 business days depending on which shipping method you paid for. If your item is a special order or on backorder it may take longer. We will contact you and let you know if that’s the case.
We ship via UPS, Fedex and USPS. It usually depends on the size of your package.
Yes! Please contact us by phone to place your order.
Yes! We are available 9am-5pm Monday-Friday PST. You can reach us at (800) 590-2738.
Yes, we offer free shipping on all orders except international orders or orders shipped outside the continental 48 USA.
At this time we don't offer international shipping directly through the website because each order requires a special shipping price quote. If you live outside the continental USA please call us or write us to get a shipping price quote.
We operate out of an office/warehouse in Wyoming and at this time we are not set up as a showroom. Our entire catalog selection is online. We have warehouse locations across the USA where products ship from.
If you have a question that isn't covered here, feel free to write us below, contact by phone or email, or click the live chat button during normal business hours.
General Electric Bike Questions
There was a federal mandate released which sanctions e-bikes under 750W and 20mph to be legal to be used on public roadways without licensing or insurance. You can read more here.
Yes, almost every e-bike is manufactured in China or Taiwan these days due to lower cost of production and man-power and high technological industrial infrastructure to handle large volumes of product manufacturing.
It is basically like having a motorcycle throttle where you twist a small portion of the inside handle in a backward direction to engage the motor and power the e-bike forward.
3 Easy Ways To Get In Touch
Mon-Sun 8am-8pm EST
5830 E 2nd St, Ste. 7000 #715 Casper, WY 82609 United States
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A mid drive motor is recommended by experts like on this bike. The camo paint job keeps me low profile when in the woods. I pair it with camo shirt and pants and camo backpack - I can't see or hear me coming. The battery lasted longer than any of my trips and the "range anxiety" is less and less of a thought. The manual does not tell you to "double click" the "i" button to get to settings. I set the gov'ner to 30 mph and hit 29.7 mph so, the bike can move. So far - lovin' it.
I needed a scooter that I could get around on. I have hard time walking so this scooter gets me there also I weight 250lbs no problem going up a 30% incline to my house.Thank You!
it us real good trike easy to ues
great bike love it.
I am on the larger side pushing 300 pounds and needed a ride that would handle that. I purchased the Mototec 3 wheel scooter with 700 w motor. It does the job and then some!! Super strong frame
Powerful motor , comfortable and reliable. Very happy with this purchase!!
I’ve had the bike for a couple of months. No problems at all. The bike will go over 60 miles on a charge. I have not tried to max out the distance. I weigh 180 and my top speed has been 26 mph. I often use pedal power when biking with the family and it works great.
Fast shipping great customer service fast bike and sturdy
The product is just as it says it was in the description. It came well packaged and was not too bad to put together. We love it.
Thank you to EBP...this is a "Bad Ass" of a scooter...Shipping was super fast, assembling was fast but I had to watch a YouTube video to make sure I wasn't missing anything... Yes I am a lady...lol...Sturdy, Strong and Speed is great for me. Im 5'4 190lbs. My Boyfriend believes this scooter is his...and he's 6'2 250lbs...look like I will be purchasing another very soon! Living in NYC and scooters and electric bike are becoming more popular... I have the Hottest scooter in Harlem.. Worth every Dollar.
I am happy with the bike
I have a question I purchased a 2 yr warranty if needed how do I contact someone. I have tried to contact Nakto by calling and I just get a hang up never speaking to anyone.
Just to let you know Jason purchased the bike as a gift for me his mother my name is Jackie
I like it i enjoy riding it to work
Just as described, I would say it goes a little faster than expected. Takes a little while to get use to throttle but other than that it’s great.
Works very good. Thanks!
WE PUT THIS SCOOTER TOGETHER (VERY EASY) JUST FOLLOW WITH THE YOU TUBE LINK. FOR A OLDER PERSON YOU CAN’T GO WRONG.