We are available 9am-5pm Monday-Friday EST. You can reach us at (800) 590-2738. We are also available via live chat or email

Order-Related Questions:

Usually within 1-2 business days.

As soon as your package ships out.

Usually between 3-10 business days depending on which shipping method you paid for. If your item is a special order or on backorder it may take longer. We will contact you and let you know if that’s the case.

We ship via UPS, Fedex and USPS. It usually depends on the size of your package.

Yes! Please contact us by phone to place your order.

Yes! We are available 9am-5pm Monday-Friday PST. You can reach us at (800) 590-2738.

Yes, we offer free shipping on all orders except international orders or orders shipped outside the continental 48 USA.

At this time we don't offer international shipping directly through the website because each order requires a special shipping price quote. If you live outside the continental USA please call us or write us to get a shipping price quote.

We operate out of an office/warehouse in Wyoming and at this time we are not set up as a showroom. Our entire catalog selection is online. We have warehouse locations across the USA where products ship from.

If you have a question that isn't covered here, feel free to write us below, contact by phone or email, or click the live chat button during normal business hours.

General Electric Bike Questions

There was a federal mandate released which sanctions e-bikes under 750W and 20mph to be legal to be used on public roadways without licensing or insurance. You can read more here.

Yes, almost every e-bike is manufactured in China or Taiwan these days due to lower cost of production and man-power and high technological industrial infrastructure to handle large volumes of product manufacturing.

It is basically like having a motorcycle throttle where you twist a small portion of the inside handle in a backward direction to engage the motor and power the e-bike forward.  

Our happily helpful experts are on hand if you need them, whichever way you contact us.

Contact Form

Contact Us


Mon-Sun 8am-8pm EST

(800) 590-2738

Mailing Address

5830 E 2nd St, Ste. 7000 #715 Casper, WY 82609 United States

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