Usually within 1-2 business days.
As soon as your package ships out.
Usually between 3-10 business days depending on which shipping method you paid for. If your item is a special order or on backorder it may take longer. We will contact you and let you know if that’s the case.
We ship via UPS, Fedex and USPS. It usually depends on the size of your package.
Yes! Please contact us by phone to place your order.
Yes! We are available 9am-5pm Monday-Friday PST. You can reach us at (800) 590-2738.
Yes, we offer free shipping on all orders except international orders or orders shipped outside the continental 48 USA.
At this time we don't offer international shipping directly through the website because each order requires a special shipping price quote. If you live outside the continental USA please call us or write us to get a shipping price quote.
We operate out of an office/warehouse in Wyoming and at this time we are not set up as a showroom. Our entire catalog selection is online. We have warehouse locations across the USA where products ship from.
If you have a question that isn't covered here, feel free to write us below, contact by phone or email, or click the live chat button during normal business hours.
General Electric Bike Questions
There was a federal mandate released which sanctions e-bikes under 750W and 20mph to be legal to be used on public roadways without licensing or insurance. You can read more here.
Yes, almost every e-bike is manufactured in China or Taiwan these days due to lower cost of production and man-power and high technological industrial infrastructure to handle large volumes of product manufacturing.
It is basically like having a motorcycle throttle where you twist a small portion of the inside handle in a backward direction to engage the motor and power the e-bike forward.
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5830 E 2nd St, Ste. 7000 #715 Casper, WY 82609 United States
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very satisfied it helps me a lot to go to my work 5⭐️
The Rattan 750 is a good solid E-Bike for the price. The range is significantly less than advertised so I will add a second battery..I would recommend this E-Bike as a heavy duty run about.
Most of our riding is on gravel roads, this bike is very comfortable on the rough gravel roads, the front suspension and the suspension seat post along with the wide tires all help. Would recommend . We bought 2 of them and no problems very satisfied. Geri
Have ridden this bike about 50 miles.So far this bike is great! What fenders. In matte black do you recommend& can I order them through you
I have put over 250 miles on this bike and is been great so far!
Love this bike. Easy to use, easy to disassemble, comfortable to ride. Highly recommended!
With gas prices going up I got this to save some money and get a nice workout. Every day I was ridding for almost 20 miles and it was working perfectly.
Assembly was easy the instruction was good, I just followed the instruction and was ready to ride in 30 min. They gave us all the tools required for the assembly as well!
It was easy to assemble and it has comfortable seat. Great experience with this company!
It is fast, comfortable, and easy to use. Electric Bike Paradise customer support is very responsive!
Just what you need if you have trouble walking. Easy to go in between the isles at the store, nice and quiet, and easy to load. I've made a few mistakes in my life but this is not one of them. Thank you for a great power chair!
I love this wheelchair, I am disabled and if it wasn’t for this wheelchair I would be homebound. It moves excellently over all kinds of terrain. I would be lost without it. I went to a 250-year anniversary of my local town and it was great, they had fireworks and music. Again I wouldn’t have been able to go without the wheelchair!
There are so many positives I can say about this wheelchair. I had to be non-weight bearing for months and travel is a huge part of my life. I can't tell you how many times I've been stopped in the airport, hotel, and in stores asking me about what kind of chair it is... taking pictures!
This chair works so well for me, it opens up my life I don't have to depend on my wife pushing me around. Batteries last good, lots of power when you need it, and turn on a dime. The chair is very comfortable and I spend lots of time in it, because I can't walk but this chair gets me around a lot of places.
Very helpful for a handicapped person. This product is lightweight while it is very stable for driving. Kindly customer service and good price based on the product. My dad is very happy to use it for two years without any problems.
This thing is amazing! The price might seem high but the durability and maneuverability this gives are priceless. I am a very heavy man and this thing has no problem getting me around. The battery is as good as the company advertised. This thing gave me the mobility for my wife and I to enjoy time out of the house together. And it is pretty comfy to sit in!