Usually within 1-2 business days.
As soon as your package ships out.
Usually between 3-10 business days depending on which shipping method you paid for. If your item is a special order or on backorder it may take longer. We will contact you and let you know if that’s the case.
We ship via UPS, Fedex and USPS. It usually depends on the size of your package.
Yes! Please contact us by phone to place your order.
Yes! We are available 9am-5pm Monday-Friday PST. You can reach us at (800) 590-2738.
Yes, we offer free shipping on all orders except international orders or orders shipped outside the continental 48 USA.
At this time we don't offer international shipping directly through the website because each order requires a special shipping price quote. If you live outside the continental USA please call us or write us to get a shipping price quote.
We operate out of an office/warehouse in Wyoming and at this time we are not set up as a showroom. Our entire catalog selection is online. We have warehouse locations across the USA where products ship from.
If you have a question that isn't covered here, feel free to write us below, contact by phone or email, or click the live chat button during normal business hours.
General Electric Bike Questions
There was a federal mandate released which sanctions e-bikes under 750W and 20mph to be legal to be used on public roadways without licensing or insurance. You can read more here.
Yes, almost every e-bike is manufactured in China or Taiwan these days due to lower cost of production and man-power and high technological industrial infrastructure to handle large volumes of product manufacturing.
It is basically like having a motorcycle throttle where you twist a small portion of the inside handle in a backward direction to engage the motor and power the e-bike forward.
3 Easy Ways To Get In Touch
Mon-Fri 8am-8pm EST
5830 E 2nd St, Ste. 7000 #715 Casper, WY 82609 United States
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Love my bike. It's very comfortable and I have had many compliments on it as it looks amazing. Easy to assemble but find the u-tube instructions as the manual is not much use. I also bought saddle baskets for it and a front basket. I can ride to town and pick up groceries no problem. Love it Love it!
The kids are having a great time on the drifter. I might just buy an e bike for myself.
I had an issue that happened during shipping that caused a part to get damaged. I was able to determine the problem, told the customer service what I found and received the replacement parts in 2 days. They care about their customers. Will buy from them again and have already told many others of their service.
It's a good scooter! We haven't had any problems with it it's been working great!
I’ve had mine for 4 years and has worked great. I have mine broke down and placed in the trunk of a Ford Fiesta car ..easy to assemble and disassemble great product! The battery working great so far!
Love this mobility scooter - very well manufactured. Unfortunately, the person I purchased this for passed before she could use it and I donated it to the hospice store. I hope someone is able to enjoy it. It should serve them well for many years.
Very fast efficient delivery. Easy to assemble (my teenage grandson did it for me). I had used a borrowed scooter (older model) for several months, and this one is even better.
This is a well-built scooter. I bought it for my elderly mother. She likes it a lot. It moves along smoothly and quietly. I can disassemble it and put it in the car in less than a minute. It came well packaged in a large box. I had no trouble putting it together out of the box. However, if you are frail or not very strong, I would recommend having somebody help you.
My husband got to where he could not walk at all, and this was a God Send for him, and now I have
Lost him, but I will use it for myself.
We took it with us to the boardwalk…so easy to maneuver around! A little bumpy on the boardwalk, but tolerable, I don’t think there is a workaround for that.
It was light enough for us to pull in and out of the trunk. We felt our mom was safe and secure on it. It is fantastic to have I side the house since it doesn’t take much more space than an office chair if you take off the basket.
Awesome item! So glad I bought it!
We got this for my Father, he's about 180, unable to walk. Easy for him to transfer & maneuver. Easy to assemble & charge. Bought backup batteries so always ready to go. They live in a mobile home, which fits in all small places. Travels up & down the ramp, in & outdoors with ease. Easy breakdown for travel.
My wife and I both have one and never have had any problems.. Use them for going to the drag races in Las Vegas and car shows. If a customer has a problem flipping over, simple remedy... SLOW DOWN... you're going too fast!