AmericanElectric Steller 48V/15.6Ah 750W Fat Tire Electric Bike AES
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AmericanElectric Steller 48V/15.6Ah 750W Fat Tire Electric Bike AES
We are thrilled to announce the launching of our new model, the Steller 2021 Fat Tire Electric Bicycle. We decided to launch a fat tire electric bicycle with a proper AmericanElectric design: strong, powerful, fast!
The Steller Sea Eagle was the inspiration behind our branding concept. The Steller is an endangered, beautiful bird and is also one of the largest birds of prey in the world. Potent, mighty, unique, just like the new Steller by AmericanElectric.
The AmericanElectric team of specialists conducted thorough market research to guarantee that this offer is above any other in the fat tire industry. We included well known and reliable components such as Bafang motors, Mozo suspension, and Shimano gears. We decided to meet all expectations with our numbers: with a powerful 750W motor, and a 48V 15.6AH lithium-ion battery, the Steller will take you farther and faster, wherever you want to go.
Shipping:
All Orders Placed Between December 23rd, 2020 & January 31st, 2021 Will Start Shipping On March 15th, 2021
Drivetrain
Battery:
48V, 15.6Ah High-Performance Lithium-Ion Battery Cells.
Motor:
750W Brushless BAFANG geared hub motor with 80 Nm of torque, 5:1 planetary gear reduction.
Pedal Assist:
Intelligent 5 level pedal assist with 12 magnet cadence sensor.
Charger:
48V, 2Ah Smart trickle charger operates on 100V - 120V AC power outlets
Display:
C300 S Meter, Backlit LCD with a charge indicator, speedometer, odometer, trip odometer, pedal assist level, wattmeter.
Lights:
Front: Standard AmericanElectric LED headlight. Rear: Integrated taillight with brake light.
Controller:
48V, 750 Watt
Throttle:
Thumb Throttle
E-bike Components Brake Calipers:
Tektro Aries(MD-M300)
Kickstand:
Heavy-duty aluminum with wide plastic foot
Fenders:
Full coverage front & rear alloy fenders
Frame:
High Quality 6061 Aluminum
Brake Levers:
Aluminum alloy comfort grip levers with motor cutoff switch
Fork:
Aluminum Fatman MoZo front suspension fork
Saddle:
AmericanElectric foldable plush seat
Derailleur:
Shimano 7 speed Tourny
Brake Rotors:
Tektro 180 mm front and rear
Pedals:
Alloy sport pedal with reflectors
Fenders:
Full coverage front & rear alloy fenders
Tires:
Kenda Juggernaut 26" x 4"
Chain:
KMC Chain
Gearing:
1x 7-speed
Racks:
Rear rack included
Stem:
Alloy stem
Brake Pad Material:
Sintered metal
Grips:
Durable Faux leather
Handlebar:
Alloy cruiser
Rims:
Single-wall rims, 36H
Order an AmericanElectric Steller 48V/15.6Ah 750W Fat Tire Electric Bike AES today from ElectricBikeParadise.com. Free shipping + free gifts on all of our Fat Tire Electric Bikes. Buy today and get a discount, free shipping, and a free gift!
AmericanElectric Steller 48V/15.6Ah 750W Fat Tire Electric Bike AES
We are thrilled to announce the launching of our new model, the Steller 2021 Fat Tire Electric Bicycle. We decided to launch a fat tire electric bicycle with a proper AmericanElectric design: strong, powerful, fast!
The Steller Sea Eagle was the inspiration behind our branding concept. The Steller is an endangered, beautiful bird and is also one of the largest birds of prey in the world. Potent, mighty, unique, just like the new Steller by AmericanElectric.
The AmericanElectric team of specialists conducted thorough market research to guarantee that this offer is above any other in the fat tire industry. We included well known and reliable components such as Bafang motors, Mozo suspension, and Shimano gears. We decided to meet all expectations with our numbers: with a powerful 750W motor, and a 48V 15.6AH lithium-ion battery, the Steller will take you farther and faster, wherever you want to go.
Shipping:
All Orders Placed Between December 23rd, 2020 & January 31st, 2021 Will Start Shipping On March 15th, 2021
Drivetrain
Battery:
48V, 15.6Ah High-Performance Lithium-Ion Battery Cells.
Motor:
750W Brushless BAFANG geared hub motor with 80 Nm of torque, 5:1 planetary gear reduction.
Pedal Assist:
Intelligent 5 level pedal assist with 12 magnet cadence sensor.
Charger:
48V, 2Ah Smart trickle charger operates on 100V - 120V AC power outlets
Display:
C300 S Meter, Backlit LCD with a charge indicator, speedometer, odometer, trip odometer, pedal assist level, wattmeter.
Lights:
Front: Standard AmericanElectric LED headlight. Rear: Integrated taillight with brake light.
Controller:
48V, 750 Watt
Throttle:
Thumb Throttle
E-bike Components Brake Calipers:
Tektro Aries(MD-M300)
Kickstand:
Heavy-duty aluminum with wide plastic foot
Fenders:
Full coverage front & rear alloy fenders
Frame:
High Quality 6061 Aluminum
Brake Levers:
Aluminum alloy comfort grip levers with motor cutoff switch
Fork:
Aluminum Fatman MoZo front suspension fork
Saddle:
AmericanElectric foldable plush seat
Derailleur:
Shimano 7 speed Tourny
Brake Rotors:
Tektro 180 mm front and rear
Pedals:
Alloy sport pedal with reflectors
Fenders:
Full coverage front & rear alloy fenders
Tires:
Kenda Juggernaut 26" x 4"
Chain:
KMC Chain
Gearing:
1x 7-speed
Racks:
Rear rack included
Stem:
Alloy stem
Brake Pad Material:
Sintered metal
Grips:
Durable Faux leather
Handlebar:
Alloy cruiser
Rims:
Single-wall rims, 36H
Order an AmericanElectric Steller 48V/15.6Ah 750W Fat Tire Electric Bike AES today from ElectricBikeParadise.com. Free shipping + free gifts on all of our Fat Tire Electric Bikes. Buy today and get a discount, free shipping, and a free gift!
Our goal is to keep the ordering process as simple as possible. Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if your product is in stock.
Electric Bike Paradise Shipping time Delivery Info Policy By Brands
Shipping: Varies by zip code.
******VELLER IS CURRENTLY SOLD OUT DUE TO VERY HIGH DEMAND- PLEASE ALLOW 5-6 WEEKS FOR DELIVERY IF YOU WISH TO PLACE AN ORDER*******
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
Order Confirmation:
- You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
- As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
- If your item is on backorder or unavailable, we will reach out to you via email.
- If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
Order Shipment:
- If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will ship within 1-2 business days from the date of your order.
- We will send you the tracking information within 24 hours to the email address you provided when checking out.
- We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day).
- Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
- Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost.
- We do not offer Cash On Delivery.
- A phone number is required by the freight company so a delivery appointment can be made.
- Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.
- A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
- Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
- As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
- To avoid a delay in receiving your order from customs, consider the following:
- Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
- We do not refund original shipping charges for goods that are refused for delivery at customs.
- We will deduct all additional fees resulting from refused international shipments from your refund.
- If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
- If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
- We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
- If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@electricbikeparadise.com.
Damages:
- Please inspect the packaging of your items when they arrive.
- If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.
- If your item(s) do arrive damaged, please send photos to support@electricbikeparadise.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
- All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
- If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
- If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Backorders:
- From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
- The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
- If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
- Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.
Important Freight LTL Shipment
- When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
- You need to be at the delivery address during the delivery window to receive and sign for the item.
- The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
- Please make sure the phone number you entered at checkout is a good number to contact you at.
- Don't screen your calls until your item has been delivered.
- The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
- Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):
- Carton damage requires visual inspection of contents of the unit.
- Electric Bike Paradise recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Electric Bike Paradise immediately.
- IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
- Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Carton packaging has excessive damage with the exposed product:
- Refuse shipment
- Sign carrier paperwork: “Carton damaged and refused”
- Notify Electric Bike Paradise immediately.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@electricbikeparadise.com.
ElectricBikeParadise.com is committed to providing the best customer service in the Electric Bike industry. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
Electric Bike Paradise 30-Day Satisfaction Guarantee Return Policy
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 30 days of delivery date.
- There is a 15% restocking fee.
- Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
- We will refund the product price minus any applicable fees and charges.
- Original shipping charges are non-refundable.
- You are responsible for any return shipping charges.
- Refunds will be applied to the same payment method used when original purchase was made.
The Following Cannot Be Returned
- Products which are eligible for parts under manufacturer warranty
- Products that have had their original manufacturer packaging opened
- Products that have been out of their original manufacturers' packaging
It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return request must be submitted in writing and sent to support@electricbikeparadise.com
*Exclusions
Electric Bike Paradise works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under "Returns" tab on the product page and below:
Electric Bike Paradise Returns Policy By Brands
RETURN & EXCHANGE POLICY
ORIGINAL RECEIPT :
The original receipt, gift receipt or packing slip is required for all returns and exchanges. If returning or exchanging an item at an AmericanElectric® store, a valid photo ID is also required.
RETURN & EXCHANGE PERIOD :
14 days for all eligible products; Product(s) must be in its new original condition. American Electric reserves the right to deny any return or exchange.
15% Re-stocking fee will apply to all new returned items.
Used items or Certified Pre-Owned (CPO) are final sale, and are only eligible for store credit.
NONRETURNABLE ITEMS :
Used items, certified pre-owned, Labor, delivery and/or completed AmericanElectric® installation services,
Some prepaid cards, digital subscriptions or services
Consumable items such as food, drinks and batteries
Items that are damaged or abused
Items that are missing accessories such as remote controls, cords and cables
Etched or otherwise personalized items
Used vehicles cannot be returned for a refund
Damaged vehicles cannot be returned for a refund
Customized vehicles
Non-defective special orders
RETURNS IN STORE :
Avoid shipping charges and receive a refund more quickly by returning your items to any AmericanElectric® store within the United States. Include all original packing materials, manuals and accessories. Bring your receipt or packing slip and a valid photo ID. We accept these forms of identification:
- US, Canadian or Mexican driver's license
- US state-issued ID
- Canadian province-issued ID
- Matricula Consular
- US military-issued ID
- Passport
- US Laser Visa
- US Permanent Resident Card
TO RETURN YOUR ONLINE PURCHASE BY MAIL:
Pack your return in the original shipping package, if possible. Include the packing slip and return label, and indicate the reason for the return. Include all original packing materials, manuals and accessories.
Send your return to:
AmericanElectric® Miami HQ
2649 Park Lane
Hallandale FL 33009
For proof of delivery, we recommend that you return items via UPS/FedEx or insured USPS.
REFUND METHODS:
Refunds will be credited to the original credit card or PayPal account. Returns tracking
When you return or exchange an item in store, we may require a valid photo ID. Except where prohibited, some of the information from your ID may be stored in a secure database used to track returns and exchanges. Based on return/exchange patterns, some customers will be warned that subsequent returns and exchanges will not be eligible for returns or exchanges for 90 days.
Valid forms of ID accepted are: US, Canadian or Mexican Driver's License, US State ID, Canadian Province ID, Matricula Consular, US Military ID, Passport, US Laser Visa, or US Permanent Resident Card.
- If your return is approved you will receive an email from us with return instructions.
- Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
- We recommend taking a picture of the package and/or the item before shipping.
- Ship the package. We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
- Please provide us the tracking number.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.
QUESTIONS? EMAIL US: SUPPORT@ELECTRICBIKEPARADISE.COM
CANCELLATIONS
You can cancel your order free of charge up to 1 hour after the order was placed and if the order has not been physically shipped.
All unshipped orders canceled after 1 hour are subject to a 5% cancellation fee because we incur costs from our credit card processing company after we confirm your product is in stock and capture the payment for your order.
If your order has been shipped, the standard return procedure applies.
Refunds will only be issued to the original credit card that you use when placing your order.
PRE-ORDERS
We rely on just-in-time fulfillment from our suppliers to provide you with a vast array of products for sale at low factory-direct pricing. This allows us to cut the costs of overhead and middle-men and pass those savings onto you. Sometimes, products are so popular that they go out of stock before the next shipment arrives at our suppliers warehouse.
If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available.
If you can't or don't want to wait, you can choose an alternative product. At that point we will either charge or refund you the difference, update your order, and ship out the alternative product.
If you don't want an alternative product, you can cancel your order without any cancellation fee.
If you choose to accept the ETA and wait for your product, you order will be placed on pre-order status. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives.
If you choose to cancel your order after you have confirmed your pre-order, and it still hasn't shipped yet (like in the case that it gets delayed further) then you will be charged the 5% cancellation fee we must charge to recoup the losses we incur from our credit card processing company when we issue refunds.
If you choose to cancel your pre-order after the product has shipped, the normal return policy applies.
Thanks for your understanding.
QUESTIONS? EMAIL SUPPORT@ELECTRICBIKEPARADISE.COM
DAMAGED MERCHANDISE
In the event of damage to your product in shipping, please contact support@electricbikeparadise.com to arrange for replacement and pick-up of the damaged Electric Bike Paradise. Please refer to our Shipping Policy for more details.
EMAIL: SUPPORT@ELECTRICBIKEPARADISE.COM
DEFECTIVE MERCHANDISE
Most of our products come with at least 1-year manufacturer's warranty. The warranty information can be found under "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
EMAIL SUPPORT@ELECTRICBIKEPARADISE.COM
PLEASE READ!
It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.
We work very hard to ensure that we offer the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.
To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates, holiday sale, and "buy one, get one free" offers are not eligible
- The item must be in stock on the competitor's website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
If you want to check if we can price match a product before you place your order, please contact us.
Welcome to Electric Bike Paradise
We are passionate about Electric Bikes or Electric Scooters. We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the Electric Bike market. Our customers include recreational cyclists, daily commuters, elderly, and obese who are seeking to be healthy and physically fit. Our customers are seeking an electric bike or scooter or skateboard to enjoy daily adventures, explore more, reduce stress, improve their heart health, avoid arthritis, improve their breathing, lower the impact on their knees during exercise, improve their sleep, improve their immune system, lower their risk of diabetes, boost their energy level and lose weight.
What sets us apart from the rest? Large generic retailers lack the specialized knowledge to answer specific questions on assembly warranty and product benefits and features. We know our Electric Bikes inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.
Our Commitment To You
- World-class customer service.
- FREE shipping to the lower 48 USA on every order and no sales tax outside Wyoming.
- Most Electric Bikes, Scooters, Wheelchairs, and Skateboards come 95% assembled with very little assembly required. *Some exclusions apply. Please see product page for details.
- We guarantee that our prices are the lowest online.
- We have been in business since 2010 and have thousands of satisfied customers, see what they had to say here!
Our Mission: "To Help You Get Healthy and Physically fit"
At Electric Bike Paradise, our mission is to help you get healthy and physically fit. Electric Bikes have allowed recreational cyclists, daily commuters, elderly, and obese to be healthy and physically fit. We want to help you enjoy daily adventures, explore more, reduce your stress, improve your heart health, avoid arthritis, improve your breathing, lower the impact on your knees during exercise, improve your sleep, improve your immune system, lower your risk of diabetes, boost your energy level and lose weight.
We believe Electric Bikes are revolutionizing the way people enjoy their day while cycling. With the increasing popularity of the Electric Bikes and Scooters, everybody's specific needs can be met.
We provide the following value-added benefits with every order:
- 100% Secure Shopping
- We Value Your Privacy
- Trusted Brand Names
- Authorized Online Dealer
- Best Return Policy
- Free Shipping Every day
- Low Price Guarantee
- Satisfaction Guarantee
- Courteous Sales Experts
- Lucrative Affiliate Program
Worried About Price?
- We are an authorized dealer for our suppliers and we ship directly from their warehouse.
- With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
- We offer fast free shipping zero taxes anywhere except for Wyoming, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.
We understand buying an Electric Bike, Scooter, Wheelchair, or Skateboard is a significant investment so we want to make the buying process as easy as possible for you.
Go ahead and place your order today and if you have any questions give us a call or email us at support@electricbikeparadise.com.
How We Give Back To The Community
We love to give back to our community. From assisting health enthusiasts choose their perfect rides to helping less fortunate communities, we've done it all. Our love for electric bikes extends far beyond our local community. We want to help the world. We've partnered with People For Bikes and World Bicycle Relief to help people not just in the USA but around the world live a better life with the help of an Electric Bike. It's amazing what a difference an Electric Bike can make to a person's life. Watch this video to learn more about what the People For Bikes and World Bicycle Relief does for the communities.
People for Bikes
World Bicycle Relief
We donate a portion of our profits to People For Bikes and World Bicycle Relief. All proceeds go to help the people of small communities get a bicycle of their own, to help promote a healthier future with biking, and help themselves create a better and healthier lives.
Meet The Founder
The owner, Trevor, is from Seattle, Washington and started selling bicycles, electric bikes, and electric scooters online in 2010 and eventually built Electric Bike Paradise to serve customers all over the USA.
Picture above: Trevor and friends riding bicycles through the countryside in north Vietnam, 2019.
In 2013, Trevor was introduced to Electric Bikes when he was in college. He was selling fixed gear bikes and road bikes, beach cruiser bikes, and tandem bikes on eBay and Amazon and went to buy a used fixie bike from a seller on craigslist to use as a personal commuter bike. That seller happened to be Tim, the founder of BMEbikes. He met Tim and his brother who showed Trevor the electric bikes they were creating as a side-project in the back of their car turbocharging business in Northridge, California. Tim let Trevor test ride an electric bike and Trevor was blown away. It was like a cross between a motorcycle and a bicycle but all-electric and super quiet. Trevor went online to start looking for suppliers of electric bicycles and he found his first supplier of electric bikes, Micargi Electric Bikes. Since then, Trevor and his team of dedicated customer service and online store management assistants have sold over 10,000 bicycles and e-bikes to consumers all around the world.
Up until this point, Trevor had no idea Electric Bikes even existed. He did some searching online but couldn't find an online store that was easy to shop or had a wide-selection and educational articles to help him learn about Electric Bikes. He decided to start a brand new website called Electric Bike Paradise, the one you're on right now, to help those who want to shop, browse, and learn all in one place.
Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Operating online-only means we can offer all this without sacrificing any of the things that made us excited to start this business in the first place like being able to travel and help people all over the world.
Our Customer Support Team
Our team operates out of an office space in Wyoming and due to COVID-19 most of our team now works remotely from home. In order to keep our prices low and make our fulfillment processes as efficient as possible, all of our products now ship directly from our supplier's warehouses which are located throughout the continental USA.
Our Warehouses
Our supplier's warehouses are located strategically throughout the continental USA. Every supplier we work with ensures product quality and packing quality before each shipment. The carriers we use to ship the products are carefully chosen from their history of speedy delivery capability and their care in the delivery of packages without damages.
How To Contact Us
You can call our customer support and sales team Mon-Sat 8am-8pm EST at (800) 590-2738.
You can chat live with our customer support and sales team Mon-Sat 8am-8pm EST, just look for the button in the lower-right corner that says "Chat with us."
You can email our customer support team and sales team: support@electricbikeparadise.com and we will reply within 1-2 hours during regular business hours Mon-Sat 8am-8pm EST.
You can write to us:
5830 E 2nd St, Ste. 7000 #715
Casper, WY 82609
We hope you enjoy our Electric Bike as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.
If you want to learn more about Electric Bikes, why you should get one, what they are, how they work, and when the best time to get one is, check out our Electric Bike Buying Guide.
If you're considering getting an electric bike, electric scooter, mobility scooter, electric wheelchair, or bicycle but don't have the cash or credit available to pay for one right now, you may be thinking about other financing options. We offer one of the best financing programs in the industry.
We have partnered with the best financing companies to give you the best chance of qualifying for credit. You will be required to apply for financing. You will fill out a credit line application. You are subject to credit approval.
Electric Bike Paradise has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.
You'll usually get a decision within seconds and be able to purchase that brand new Electri Bike Paradise of your dreams right from our website shipped directly to your door as fast as 3-10 business days. You have two options for financing: Paypal and Klarna.
What types of financing options does Klarna offer?
- Flexible Month-to-Month: Flexible Month-to-Month purchases are standard purchases with no fixed term commitment, similar to a traditional credit line. You decide what’s best for you; you simply need to make at least your minimum monthly payment. These are also sometimes called “standard purchases.”
- Planned Payments: Planned Payments is a promotional offer which allows eligible orders to be purchased with a reduced APR. With planned payments, you will have a fixed monthly payment. The APR varies based on the current available promotions.
- No Interest If Paid In Full: No Interest If Paid In Full is a promotional offer in which interest is deferred during the promotional period. If the entire balance is paid before the expiration date, no interest will be charged. Keep in mind, you still need to make at least your minimum monthly payment. These are also sometimes called “deferred interest purchases.”
Select Klarna at Checkout to see if you qualify.
How to apply for Klarna financing?
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On product page select Add to Cart.
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On shopping cart page select Secure Checkout.
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- Fill out form with your personal information.
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Select Continue to shipping method.
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Select your preferred Shipping method.
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Select Continue to payment method
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Select Slice it. Pay over time with Klarna.
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Select Complete Order.
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- Select preferred monthly payment options that are available. (Please note that monthly payment options are dependent on your cart balance and what Klarna decides to offer, we cannot change the financing options)
Examples
or 
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Click Place Order.
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- Fill out form.
- Click Continue.
- Know instantly if you are approved for financing with Klarna.
- Receive a confirmation email outlining your purchase, due date(s), and other useful information once your product ships out.
- Contact Klarna customer service at any time with questions about your purchase.
- Contact support@electricbikeparadise.com or (800) 590-2738 if you have any questions. We are happy to help! :)
What types of financing options does Paypal offer?
The world-renowned recognized and respected leader in financing, PayPal, has offered customers of Electric Bike Paradise an exclusive deal to get financing for any Electric Bike over $99. NO INTEREST IF PAID IN THE FULL WITHIN 6 MONTHS!
PayPal Credit is a reusable credit line available on purchases at thousands of stores that accept PayPal. It's also available for purchases on eBay and exclusively at thousands of other online stores. Plus, it comes with the same security and flexibility you trust from PayPal.
If applying for Paypal Credit you will need to have a Paypal account or create one.
PayPal Credit is subject to credit approval as determined by the lender, Comenity Capital Bank, and is available to US customers who are of legal age in their state of residence. Promotional offers may not be available for purchases made on a mobile device.
The financing lasts for 6 months and is only valid on approved credit.
How Do I Apply for Paypal Financing?
(Please read the entirety of the instructions before you email or call. The next step may answer the question you have about the steps before it.)
- Choose the product you want to purchase.
- Click the ADD TO CART button on the product page:
- Click the CHECKOUT button:
- Fill in your information:
- Click the CONTINUE TO SHIPPING METHOD button:
- Choose your shipping method.
- Click the CONTINUE TO PAYMENT METHOD button:
- Choose PAYPAL option:
- Click the COMPLETE ORDER button:
- A pop will be displayed on the screen that will redirect you to PayPal, if you have a pop-up blocker make sure to disable it. You will need to sign into Paypal if you haven't. If you don't have a PayPal account you will need to create one.
- Click APPLY NOW button: (hover your mouse over Apply Now)
- You will be prompted to fill in your information:
- Billing & shipping address
- Your date of birth
- Last 4 digits of your social security
- Phone number
- Click NEXT
- Read PayPal's Credit Terms & Conditions:
- Click AGREE AND APPLY:
- You will receive an instant approval:
OR
- You will receive an instant denial. Electric Bike Paradise has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.
If you have any issues with your product, please call us at (800) 590-2738 or email us at support@electricbikeparadise.com and we will assist you in filing a warranty claim with the manufacturer. Each manufacturer we stock has a different warranty, so please read the warranty that pertains to the specific manufacturer for which your item pertains.
Electric Bike Paradise Warranty Policy By Brands
Supports its products in times of distress. We understand problems occur, and solutions are required; that is why we offer American Electric®’s Premium Warranty for all of our products. Even if you did not buy directly from AmericanElectric®, this warranty still applies, provided you purchased the product from an authorized AmericanElectric® dealer.
American Electric® offers a full 1-year even-trade warranty on defective batteries, a 2-year factory warranty on electrical, controller, and frame,and a 4-year warranty on the motor. We also offer a 30-day manufacturer’s warranty on certain parts, such as: pedals, cranks, bulbs, mirrors, rearnstorage, alarm system, etc. This warranty is effective the day the product is delivered, and it applies to factory defects and defaults only. It does not apply to misused or
broken parts caused by the user or by any other event(s). AmericanElectric® will pay for standard shipping service costs on the first warranty shipment only. Customer must pay shipping costs for any additional warranty parts. Original purchase receipt is required.
If any battery should become faulty within the specified warranty period, we will replace that battery free of charge.
Please return defective batteries to American Electric®.
American Electric® does not pay shipping fees for incoming batteries; however, we will pay to ship replacement batteries to you.
American Electric® does not offer this warranty on products purchased from secondhand sellers, non authorized AmericanElectric® dealers, products purchased used, products purchased via outlet centers, etc. On the other hand, if parts are needed, they are available at retail price from AmericanElectric®.
1.SHIPPING DAMAGE: Should your item arrive with damage that is a direct result of the assigned shipping carrier’s mishandling, AmericanElectric® will replace those damaged parts free of charge under warranty, as long as the damage is reported immediately after delivery (Damages reported after 3 business day, are considered not valid.) In the event that the damage is determined to be extensive(digital photos may be required), AmericanElectric®
may arrange to pick up and replace the item free of charge.
2.TIRES, TUBES, & KICK STANDS: The warranty does not apply to these items unless they are damaged as a result of shipping.
3.DURING YOUR WARRANTY PERIOD: AmericanElectric® will replace any defective part free of charge. Shipping fees may apply. If you have questions about this warranty, please call 305.767.3289
A friendly and knowledgeable representative will respond as soon as possible.
AmericanElectric Steller 48V/15.6Ah 750W Fat Tire Electric Bike AES
We are thrilled to announce the launching of our new model, the Steller 2021 Fat Tire Electric Bicycle. We decided to launch a fat tire electric bicycle with a proper AmericanElectric design: strong, powerful, fast!
The Steller Sea Eagle was the inspiration behind our branding concept. The Steller is an endangered, beautiful bird and is also one of the largest birds of prey in the world. Potent, mighty, unique, just like the new Steller by AmericanElectric.
The AmericanElectric team of specialists conducted thorough market research to guarantee that this offer is above any other in the fat tire industry. We included well known and reliable components such as Bafang motors, Mozo suspension, and Shimano gears. We decided to meet all expectations with our numbers: with a powerful 750W motor, and a 48V 15.6AH lithium-ion battery, the Steller will take you farther and faster, wherever you want to go.
Shipping:
All Orders Placed Between December 23rd, 2020 & January 31st, 2021 Will Start Shipping On March 15th, 2021
Drivetrain
Battery:
48V, 15.6Ah High-Performance Lithium-Ion Battery Cells.
Motor:
750W Brushless BAFANG geared hub motor with 80 Nm of torque, 5:1 planetary gear reduction.
Pedal Assist:
Intelligent 5 level pedal assist with 12 magnet cadence sensor.
Charger:
48V, 2Ah Smart trickle charger operates on 100V - 120V AC power outlets
Display:
C300 S Meter, Backlit LCD with a charge indicator, speedometer, odometer, trip odometer, pedal assist level, wattmeter.
Lights:
Front: Standard AmericanElectric LED headlight. Rear: Integrated taillight with brake light.
Controller:
48V, 750 Watt
Throttle:
Thumb Throttle
E-bike Components Brake Calipers:
Tektro Aries(MD-M300)
Kickstand:
Heavy-duty aluminum with wide plastic foot
Fenders:
Full coverage front & rear alloy fenders
Frame:
High Quality 6061 Aluminum
Brake Levers:
Aluminum alloy comfort grip levers with motor cutoff switch
Fork:
Aluminum Fatman MoZo front suspension fork
Saddle:
AmericanElectric foldable plush seat
Derailleur:
Shimano 7 speed Tourny
Brake Rotors:
Tektro 180 mm front and rear
Pedals:
Alloy sport pedal with reflectors
Fenders:
Full coverage front & rear alloy fenders
Tires:
Kenda Juggernaut 26" x 4"
Chain:
KMC Chain
Gearing:
1x 7-speed
Racks:
Rear rack included
Stem:
Alloy stem
Brake Pad Material:
Sintered metal
Grips:
Durable Faux leather
Handlebar:
Alloy cruiser
Rims:
Single-wall rims, 36H
Order an AmericanElectric Steller 48V/15.6Ah 750W Fat Tire Electric Bike AES today from ElectricBikeParadise.com. Free shipping + free gifts on all of our Fat Tire Electric Bikes. Buy today and get a discount, free shipping, and a free gift!
DISCLAIMER: This motor-powered bicycle or scooter may have a motor-assisted speed of 25 km/h or 15.5 mph, and if so, is NOT to be used for transport of people on public access ways without first being registered with the state according to state laws and the operator being legally licensed to drive on public access ways. We do not assume any liability for any usage of this product, especially outside the legal boundaries of your local state laws. If you are looking for information on whether this product is legal to use on public access ways in your local area, please consult an attorney.
Our goal is to keep the ordering process as simple as possible. Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if your product is in stock.
Electric Bike Paradise Shipping time Delivery Info Policy By Brands
Shipping: Varies by zip code.
******VELLER IS CURRENTLY SOLD OUT DUE TO VERY HIGH DEMAND- PLEASE ALLOW 5-6 WEEKS FOR DELIVERY IF YOU WISH TO PLACE AN ORDER*******
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
Order Confirmation:
- You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
- As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
- If your item is on backorder or unavailable, we will reach out to you via email.
- If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
Order Shipment:
- If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will ship within 1-2 business days from the date of your order.
- We will send you the tracking information within 24 hours to the email address you provided when checking out.
- We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day).
- Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
- Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost.
- We do not offer Cash On Delivery.
- A phone number is required by the freight company so a delivery appointment can be made.
- Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.
- A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
- Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
- As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
- To avoid a delay in receiving your order from customs, consider the following:
- Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
- We do not refund original shipping charges for goods that are refused for delivery at customs.
- We will deduct all additional fees resulting from refused international shipments from your refund.
- If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
- If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
- We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
- If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@electricbikeparadise.com.
Damages:
- Please inspect the packaging of your items when they arrive.
- If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.
- If your item(s) do arrive damaged, please send photos to support@electricbikeparadise.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
- All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
- If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
- If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Backorders:
- From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
- The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
- If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
- Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.
Important Freight LTL Shipment
- When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
- You need to be at the delivery address during the delivery window to receive and sign for the item.
- The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
- Please make sure the phone number you entered at checkout is a good number to contact you at.
- Don't screen your calls until your item has been delivered.
- The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
- Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):
- Carton damage requires visual inspection of contents of the unit.
- Electric Bike Paradise recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Electric Bike Paradise immediately.
- IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
- Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Carton packaging has excessive damage with the exposed product:
- Refuse shipment
- Sign carrier paperwork: “Carton damaged and refused”
- Notify Electric Bike Paradise immediately.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@electricbikeparadise.com.
ElectricBikeParadise.com is committed to providing the best customer service in the Electric Bike industry. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
Electric Bike Paradise 30-Day Satisfaction Guarantee Return Policy
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 30 days of delivery date.
- There is a 15% restocking fee.
- Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
- We will refund the product price minus any applicable fees and charges.
- Original shipping charges are non-refundable.
- You are responsible for any return shipping charges.
- Refunds will be applied to the same payment method used when original purchase was made.
The Following Cannot Be Returned
- Products which are eligible for parts under manufacturer warranty
- Products that have had their original manufacturer packaging opened
- Products that have been out of their original manufacturers' packaging
It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return request must be submitted in writing and sent to support@electricbikeparadise.com
*Exclusions
Electric Bike Paradise works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under "Returns" tab on the product page and below:
Electric Bike Paradise Returns Policy By Brands
RETURN & EXCHANGE POLICY
ORIGINAL RECEIPT :
The original receipt, gift receipt or packing slip is required for all returns and exchanges. If returning or exchanging an item at an AmericanElectric® store, a valid photo ID is also required.
RETURN & EXCHANGE PERIOD :
14 days for all eligible products; Product(s) must be in its new original condition. American Electric reserves the right to deny any return or exchange.
15% Re-stocking fee will apply to all new returned items.
Used items or Certified Pre-Owned (CPO) are final sale, and are only eligible for store credit.
NONRETURNABLE ITEMS :
Used items, certified pre-owned, Labor, delivery and/or completed AmericanElectric® installation services,
Some prepaid cards, digital subscriptions or services
Consumable items such as food, drinks and batteries
Items that are damaged or abused
Items that are missing accessories such as remote controls, cords and cables
Etched or otherwise personalized items
Used vehicles cannot be returned for a refund
Damaged vehicles cannot be returned for a refund
Customized vehicles
Non-defective special orders
RETURNS IN STORE :
Avoid shipping charges and receive a refund more quickly by returning your items to any AmericanElectric® store within the United States. Include all original packing materials, manuals and accessories. Bring your receipt or packing slip and a valid photo ID. We accept these forms of identification:
- US, Canadian or Mexican driver's license
- US state-issued ID
- Canadian province-issued ID
- Matricula Consular
- US military-issued ID
- Passport
- US Laser Visa
- US Permanent Resident Card
TO RETURN YOUR ONLINE PURCHASE BY MAIL:
Pack your return in the original shipping package, if possible. Include the packing slip and return label, and indicate the reason for the return. Include all original packing materials, manuals and accessories.
Send your return to:
AmericanElectric® Miami HQ
2649 Park Lane
Hallandale FL 33009
For proof of delivery, we recommend that you return items via UPS/FedEx or insured USPS.
REFUND METHODS:
Refunds will be credited to the original credit card or PayPal account. Returns tracking
When you return or exchange an item in store, we may require a valid photo ID. Except where prohibited, some of the information from your ID may be stored in a secure database used to track returns and exchanges. Based on return/exchange patterns, some customers will be warned that subsequent returns and exchanges will not be eligible for returns or exchanges for 90 days.
Valid forms of ID accepted are: US, Canadian or Mexican Driver's License, US State ID, Canadian Province ID, Matricula Consular, US Military ID, Passport, US Laser Visa, or US Permanent Resident Card.
- If your return is approved you will receive an email from us with return instructions.
- Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
- We recommend taking a picture of the package and/or the item before shipping.
- Ship the package. We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
- Please provide us the tracking number.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.
QUESTIONS? EMAIL US: SUPPORT@ELECTRICBIKEPARADISE.COM
CANCELLATIONS
You can cancel your order free of charge up to 1 hour after the order was placed and if the order has not been physically shipped.
All unshipped orders canceled after 1 hour are subject to a 5% cancellation fee because we incur costs from our credit card processing company after we confirm your product is in stock and capture the payment for your order.
If your order has been shipped, the standard return procedure applies.
Refunds will only be issued to the original credit card that you use when placing your order.
PRE-ORDERS
We rely on just-in-time fulfillment from our suppliers to provide you with a vast array of products for sale at low factory-direct pricing. This allows us to cut the costs of overhead and middle-men and pass those savings onto you. Sometimes, products are so popular that they go out of stock before the next shipment arrives at our suppliers warehouse.
If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available.
If you can't or don't want to wait, you can choose an alternative product. At that point we will either charge or refund you the difference, update your order, and ship out the alternative product.
If you don't want an alternative product, you can cancel your order without any cancellation fee.
If you choose to accept the ETA and wait for your product, you order will be placed on pre-order status. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives.
If you choose to cancel your order after you have confirmed your pre-order, and it still hasn't shipped yet (like in the case that it gets delayed further) then you will be charged the 5% cancellation fee we must charge to recoup the losses we incur from our credit card processing company when we issue refunds.
If you choose to cancel your pre-order after the product has shipped, the normal return policy applies.
Thanks for your understanding.
QUESTIONS? EMAIL SUPPORT@ELECTRICBIKEPARADISE.COM
DAMAGED MERCHANDISE
In the event of damage to your product in shipping, please contact support@electricbikeparadise.com to arrange for replacement and pick-up of the damaged Electric Bike Paradise. Please refer to our Shipping Policy for more details.
EMAIL: SUPPORT@ELECTRICBIKEPARADISE.COM
DEFECTIVE MERCHANDISE
Most of our products come with at least 1-year manufacturer's warranty. The warranty information can be found under "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
EMAIL SUPPORT@ELECTRICBIKEPARADISE.COM
PLEASE READ!
It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.
We work very hard to ensure that we offer the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.
To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates, holiday sale, and "buy one, get one free" offers are not eligible
- The item must be in stock on the competitor's website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
If you want to check if we can price match a product before you place your order, please contact us.
Welcome to Electric Bike Paradise
We are passionate about Electric Bikes or Electric Scooters. We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the Electric Bike market. Our customers include recreational cyclists, daily commuters, elderly, and obese who are seeking to be healthy and physically fit. Our customers are seeking an electric bike or scooter or skateboard to enjoy daily adventures, explore more, reduce stress, improve their heart health, avoid arthritis, improve their breathing, lower the impact on their knees during exercise, improve their sleep, improve their immune system, lower their risk of diabetes, boost their energy level and lose weight.
What sets us apart from the rest? Large generic retailers lack the specialized knowledge to answer specific questions on assembly warranty and product benefits and features. We know our Electric Bikes inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.
Our Commitment To You
- World-class customer service.
- FREE shipping to the lower 48 USA on every order and no sales tax outside Wyoming.
- Most Electric Bikes, Scooters, Wheelchairs, and Skateboards come 95% assembled with very little assembly required. *Some exclusions apply. Please see product page for details.
- We guarantee that our prices are the lowest online.
- We have been in business since 2010 and have thousands of satisfied customers, see what they had to say here!
Our Mission: "To Help You Get Healthy and Physically fit"
At Electric Bike Paradise, our mission is to help you get healthy and physically fit. Electric Bikes have allowed recreational cyclists, daily commuters, elderly, and obese to be healthy and physically fit. We want to help you enjoy daily adventures, explore more, reduce your stress, improve your heart health, avoid arthritis, improve your breathing, lower the impact on your knees during exercise, improve your sleep, improve your immune system, lower your risk of diabetes, boost your energy level and lose weight.
We believe Electric Bikes are revolutionizing the way people enjoy their day while cycling. With the increasing popularity of the Electric Bikes and Scooters, everybody's specific needs can be met.
We provide the following value-added benefits with every order:
- 100% Secure Shopping
- We Value Your Privacy
- Trusted Brand Names
- Authorized Online Dealer
- Best Return Policy
- Free Shipping Every day
- Low Price Guarantee
- Satisfaction Guarantee
- Courteous Sales Experts
- Lucrative Affiliate Program
Worried About Price?
- We are an authorized dealer for our suppliers and we ship directly from their warehouse.
- With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
- We offer fast free shipping zero taxes anywhere except for Wyoming, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.
We understand buying an Electric Bike, Scooter, Wheelchair, or Skateboard is a significant investment so we want to make the buying process as easy as possible for you.
Go ahead and place your order today and if you have any questions give us a call or email us at support@electricbikeparadise.com.
How We Give Back To The Community
We love to give back to our community. From assisting health enthusiasts choose their perfect rides to helping less fortunate communities, we've done it all. Our love for electric bikes extends far beyond our local community. We want to help the world. We've partnered with People For Bikes and World Bicycle Relief to help people not just in the USA but around the world live a better life with the help of an Electric Bike. It's amazing what a difference an Electric Bike can make to a person's life. Watch this video to learn more about what the People For Bikes and World Bicycle Relief does for the communities.
People for Bikes
World Bicycle Relief
We donate a portion of our profits to People For Bikes and World Bicycle Relief. All proceeds go to help the people of small communities get a bicycle of their own, to help promote a healthier future with biking, and help themselves create a better and healthier lives.
Meet The Founder
The owner, Trevor, is from Seattle, Washington and started selling bicycles, electric bikes, and electric scooters online in 2010 and eventually built Electric Bike Paradise to serve customers all over the USA.
Picture above: Trevor and friends riding bicycles through the countryside in north Vietnam, 2019.
In 2013, Trevor was introduced to Electric Bikes when he was in college. He was selling fixed gear bikes and road bikes, beach cruiser bikes, and tandem bikes on eBay and Amazon and went to buy a used fixie bike from a seller on craigslist to use as a personal commuter bike. That seller happened to be Tim, the founder of BMEbikes. He met Tim and his brother who showed Trevor the electric bikes they were creating as a side-project in the back of their car turbocharging business in Northridge, California. Tim let Trevor test ride an electric bike and Trevor was blown away. It was like a cross between a motorcycle and a bicycle but all-electric and super quiet. Trevor went online to start looking for suppliers of electric bicycles and he found his first supplier of electric bikes, Micargi Electric Bikes. Since then, Trevor and his team of dedicated customer service and online store management assistants have sold over 10,000 bicycles and e-bikes to consumers all around the world.
Up until this point, Trevor had no idea Electric Bikes even existed. He did some searching online but couldn't find an online store that was easy to shop or had a wide-selection and educational articles to help him learn about Electric Bikes. He decided to start a brand new website called Electric Bike Paradise, the one you're on right now, to help those who want to shop, browse, and learn all in one place.
Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Operating online-only means we can offer all this without sacrificing any of the things that made us excited to start this business in the first place like being able to travel and help people all over the world.
Our Customer Support Team
Our team operates out of an office space in Wyoming and due to COVID-19 most of our team now works remotely from home. In order to keep our prices low and make our fulfillment processes as efficient as possible, all of our products now ship directly from our supplier's warehouses which are located throughout the continental USA.
Our Warehouses
Our supplier's warehouses are located strategically throughout the continental USA. Every supplier we work with ensures product quality and packing quality before each shipment. The carriers we use to ship the products are carefully chosen from their history of speedy delivery capability and their care in the delivery of packages without damages.
How To Contact Us
You can call our customer support and sales team Mon-Sat 8am-8pm EST at (800) 590-2738.
You can chat live with our customer support and sales team Mon-Sat 8am-8pm EST, just look for the button in the lower-right corner that says "Chat with us."
You can email our customer support team and sales team: support@electricbikeparadise.com and we will reply within 1-2 hours during regular business hours Mon-Sat 8am-8pm EST.
You can write to us:
5830 E 2nd St, Ste. 7000 #715
Casper, WY 82609
We hope you enjoy our Electric Bike as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.
If you want to learn more about Electric Bikes, why you should get one, what they are, how they work, and when the best time to get one is, check out our Electric Bike Buying Guide.
If you're considering getting an electric bike, electric scooter, mobility scooter, electric wheelchair, or bicycle but don't have the cash or credit available to pay for one right now, you may be thinking about other financing options. We offer one of the best financing programs in the industry.
We have partnered with the best financing companies to give you the best chance of qualifying for credit. You will be required to apply for financing. You will fill out a credit line application. You are subject to credit approval.
Electric Bike Paradise has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.
You'll usually get a decision within seconds and be able to purchase that brand new Electri Bike Paradise of your dreams right from our website shipped directly to your door as fast as 3-10 business days. You have two options for financing: Paypal and Klarna.
What types of financing options does Klarna offer?
- Flexible Month-to-Month: Flexible Month-to-Month purchases are standard purchases with no fixed term commitment, similar to a traditional credit line. You decide what’s best for you; you simply need to make at least your minimum monthly payment. These are also sometimes called “standard purchases.”
- Planned Payments: Planned Payments is a promotional offer which allows eligible orders to be purchased with a reduced APR. With planned payments, you will have a fixed monthly payment. The APR varies based on the current available promotions.
- No Interest If Paid In Full: No Interest If Paid In Full is a promotional offer in which interest is deferred during the promotional period. If the entire balance is paid before the expiration date, no interest will be charged. Keep in mind, you still need to make at least your minimum monthly payment. These are also sometimes called “deferred interest purchases.”
Select Klarna at Checkout to see if you qualify.
How to apply for Klarna financing?
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On product page select Add to Cart.
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On shopping cart page select Secure Checkout.
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- Fill out form with your personal information.
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Select Continue to shipping method.
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Select your preferred Shipping method.
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Select Continue to payment method
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Select Slice it. Pay over time with Klarna.
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Select Complete Order.
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- Select preferred monthly payment options that are available. (Please note that monthly payment options are dependent on your cart balance and what Klarna decides to offer, we cannot change the financing options)
Examples
or
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Click Place Order.
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- Fill out form.
- Click Continue.
- Know instantly if you are approved for financing with Klarna.
- Receive a confirmation email outlining your purchase, due date(s), and other useful information once your product ships out.
- Contact Klarna customer service at any time with questions about your purchase.
- Contact support@electricbikeparadise.com or (800) 590-2738 if you have any questions. We are happy to help! :)
What types of financing options does Paypal offer?
The world-renowned recognized and respected leader in financing, PayPal, has offered customers of Electric Bike Paradise an exclusive deal to get financing for any Electric Bike over $99. NO INTEREST IF PAID IN THE FULL WITHIN 6 MONTHS!
PayPal Credit is a reusable credit line available on purchases at thousands of stores that accept PayPal. It's also available for purchases on eBay and exclusively at thousands of other online stores. Plus, it comes with the same security and flexibility you trust from PayPal.
If applying for Paypal Credit you will need to have a Paypal account or create one.
PayPal Credit is subject to credit approval as determined by the lender, Comenity Capital Bank, and is available to US customers who are of legal age in their state of residence. Promotional offers may not be available for purchases made on a mobile device.
The financing lasts for 6 months and is only valid on approved credit.
How Do I Apply for Paypal Financing?
(Please read the entirety of the instructions before you email or call. The next step may answer the question you have about the steps before it.)
- Choose the product you want to purchase.
- Click the ADD TO CART button on the product page:
- Click the CHECKOUT button:
- Fill in your information:
- Click the CONTINUE TO SHIPPING METHOD button:
- Choose your shipping method.
- Click the CONTINUE TO PAYMENT METHOD button:
- Choose PAYPAL option:
- Click the COMPLETE ORDER button:
- A pop will be displayed on the screen that will redirect you to PayPal, if you have a pop-up blocker make sure to disable it. You will need to sign into Paypal if you haven't. If you don't have a PayPal account you will need to create one.
- Click APPLY NOW button: (hover your mouse over Apply Now)
- You will be prompted to fill in your information:
- Billing & shipping address
- Your date of birth
- Last 4 digits of your social security
- Phone number
- Click NEXT
- Read PayPal's Credit Terms & Conditions:
- Click AGREE AND APPLY:
- You will receive an instant approval:
OR
- You will receive an instant denial. Electric Bike Paradise has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.
If you have any issues with your product, please call us at (800) 590-2738 or email us at support@electricbikeparadise.com and we will assist you in filing a warranty claim with the manufacturer. Each manufacturer we stock has a different warranty, so please read the warranty that pertains to the specific manufacturer for which your item pertains.
Electric Bike Paradise Warranty Policy By Brands
Supports its products in times of distress. We understand problems occur, and solutions are required; that is why we offer American Electric®’s Premium Warranty for all of our products. Even if you did not buy directly from AmericanElectric®, this warranty still applies, provided you purchased the product from an authorized AmericanElectric® dealer.
American Electric® offers a full 1-year even-trade warranty on defective batteries, a 2-year factory warranty on electrical, controller, and frame,and a 4-year warranty on the motor. We also offer a 30-day manufacturer’s warranty on certain parts, such as: pedals, cranks, bulbs, mirrors, rearnstorage, alarm system, etc. This warranty is effective the day the product is delivered, and it applies to factory defects and defaults only. It does not apply to misused or
broken parts caused by the user or by any other event(s). AmericanElectric® will pay for standard shipping service costs on the first warranty shipment only. Customer must pay shipping costs for any additional warranty parts. Original purchase receipt is required.
If any battery should become faulty within the specified warranty period, we will replace that battery free of charge.
Please return defective batteries to American Electric®.
American Electric® does not pay shipping fees for incoming batteries; however, we will pay to ship replacement batteries to you.
American Electric® does not offer this warranty on products purchased from secondhand sellers, non authorized AmericanElectric® dealers, products purchased used, products purchased via outlet centers, etc. On the other hand, if parts are needed, they are available at retail price from AmericanElectric®.
1.SHIPPING DAMAGE: Should your item arrive with damage that is a direct result of the assigned shipping carrier’s mishandling, AmericanElectric® will replace those damaged parts free of charge under warranty, as long as the damage is reported immediately after delivery (Damages reported after 3 business day, are considered not valid.) In the event that the damage is determined to be extensive(digital photos may be required), AmericanElectric®
may arrange to pick up and replace the item free of charge.
2.TIRES, TUBES, & KICK STANDS: The warranty does not apply to these items unless they are damaged as a result of shipping.
3.DURING YOUR WARRANTY PERIOD: AmericanElectric® will replace any defective part free of charge. Shipping fees may apply. If you have questions about this warranty, please call 305.767.3289
A friendly and knowledgeable representative will respond as soon as possible.
My husband also loves my bike. I think I have to buy another one for him. This bike is just perfect for our needs!
I absolutely love this bike. I'm 72 and live in a community with lots of long slopes and a few hills. I pedal as much of the time as I can, but can use the assist when the hill is about to get the best of me. Without the assist feature, I would certainly not ride as much as I do. I'd end up pushing the bike about one-third of the time. Highly recommend this product. In fact, several others in my area are planning to buy the same bike.
I had knee surgery and a stationary bike was recommended due to the covid pandemic I couldn't use the gym. This bike is so fun ride like a regular bike and uses the pedal-assist when the knee needs a break. Love it! Just what I need. Easy to assemble came partially charged, 30 minutes, and was ready to go.
AmericanElectric Steller 48V/15.6Ah 750W Fat Tire Electric Bike AES
Call Us Now for Personal Assistance or a Price Match:
(800) 590-2738
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Sale Ends: 11:59PM EST
Our Customers Love Us
from 2802 reviewsI have artificial knee joints, with stability and balance issues that make riding a two-wheel bike impossible. I researched three-wheel electric trikes and discovered the Eunorau New-Trike. It is exactly what I wanted, needed, and have been shopping for. It is very well made, and performs flawlessly. It’s great to have the freedom of riding a bike again! Definitely recommended!
Never got the bike light would like it if you send me one please thanks
Nakto Pony 36V/10Ah 250W Cargo Electric Bike PON200026
I’ve had this bike for just about a month now and it arrived within about a week of the date of purchase, so far so good it is all that has been advertised and mentioned I am happy with this ebike, do you self a favor assemble it yourself it is easy and pretty much comes 80% assembled, Will update anything if any changes but worth it for the price!
The bike shop put the bikes together and the professional's opinion is that the model is reasonable for the price and should perform well enough. The ebike looks good. thank you!
I have had this bike for about a week now, a very good bike. Goes very far on one charge. I got about 35 miles on one charge and I weigh 100 lbs. On this bike, the fastest I have been is 30.2 mph which is crazy!! Overall I would definitely recommend this bike to a friend.
The bike itself is a blast, like riding a motorcycle with no noise and air pollution!!!! Customer service and shipping were also fantastic!
The bike is made well!
I use it to exercise and going to the market.
The price was right for the quality.
Excellent company backup. E-mailed, with a self-imposed assembly problem, I had an answer the same day.
Once I put it together ( about an hour) I could now do it in about 20 minutes.
Like the fact, I can pedal assist, throttle, or go completely manual.
I loved my old bike but now I find myself opting for my E-bike. It will not disappoint.
Nothing to complain about this bike. Honestly, this is the best purchase I made online.
Good bike for the price. Also looking so nice.
The first two months work well.
Best E-bike for the money. With great customer support.
We ordered two bikes, the price was good for these ebike, my wife loves her bike. We ride them almost every day, A bit heavy, the frame is made very well. Easy to assemble, will take about 4 hours to charge the battery. we took a 20-mile trip the other day and still had power left for riding. We are happy with our purchase, I feel we saved some money getting these. Other ebikes cost twice as much.
Ordered it for my hubby. He absolutely loves it. It was easy to assemble and performs better than expected. The White color is really nice. The frame is sturdy and well built, should last a long time. Great bike at a good price, fast shipping too.
Even though it arrived was after my husband's birthday (because of COVID delays), he loves it! Great bike it was definitely worth the wait!
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