AnyHill UM-1 36V/7.5Ah 350W Folding Electric Scooter
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AnyHill UM-1 36V/7.5Ah 350W Folding Electric Scooter
Enjoy Happy Riding Moment
State-of-the-art Scooter Design
Total weight of 29 lbs. Minimal design with no compromise on safety, durability, and portability. Loaded with triple braking features and a battery safety management system, the mainframe is made of 6000 series aviation-grade aluminum alloy, provides extra strength and excellent corrosion resistance. Your urban mobility is secured and protected.
Intelligent Battery Management System
A fully integrated battery control system includes unusual temperature detection; short circuit, under-voltage, over-current, dual overcharge/over-discharge protection. Delivers a high power supply and precisely controls the power flow to ensure battery performance and safety.
LED Digital Dashboard
Multifunction LED dashboard displays real-time info of speedometer, power output, motor lock status, Bluetooth connectivity, lights, and remaining battery level.
350W Hub Motor
The customized high-performance 350W hub motor provides excellent performance output and a great balance between speed, acceleration, and reliability; gives you a quick, smooth, and stable riding experience.
Triple Braking Ensured Utmost Safety
Equipped with a dependable easy-to-operate triple braking system that includes the rear mechanical ventilated disc brake and front electronic brake. While operating the brake lever, the automatic power cut-off function will stop the acceleration which significantly increases riding safety.
Applications
Connect your UM-1 to your mobile phone with the AnyHill app. To prevent unauthorized access to your e-scooter, you can assign an individual password in the app. In addition to the current driving data such as speed and charge level, further technical information can be viewed on the detail page.
High-Brightness Headlight
The upgraded high-brightness LED headlight is designed to illuminate the path up to 33 feet, by fully complies with the K-MARK (StVZO) standard, the adjusted light irradiation angle keeps the light beam below the line of sight to avoid headlight dazzle and increase nighttime riding safety.
Night Time Safety
Turn on the headlight and taillight with a single click of the control button. Together with the front and rear reflectors, nighttime riding safety is ensured. Plus, the rear metal-reinforced fender keeps the mudguard in the right position, prevents accidental stepping on the fender which causes damage to the tire.
Speed Protection
For your safety, the maximum operation speed of AnyHill UM-1 is limited to 16mph (25km/h) regarding most street safety regulations, your safety ridding speed is prioritized and protected by our built-in power management system.
Adjustable Damper
Sweeten up your ride. UM-1 has a durable built-in adjustable rubber vibration damper, which cushions the stem to eliminate looseness, provide a smooth and stable ride, and improve your driving experience.
IP54 Protection
Come Rain or Shine. UM-1 has an IP54 rating that fully protects from dust and water splash from any angle, making your travel worry-free from any weather condition.
Comfort On the Go
Equipped with 8.5-inch Pneumatic Tires, a combination of comfort and shock absorption, plus the 5.7in anti-slippery FDA rubber baseboard and handlebar grips provide extra comfort and safety.
Quality Assurance
AnyHill UM-1 is designed to be exquisite, powerful, and sturdy. We stand behind our products with confidence! Warranty granted to every unit sold.
Designed For The City Commuting
Front to back, we’ve got you covered. AnyHill electric scooters come with a rear disc brake, front e-brake, and back fender brake to keep you in control.
Bright LED headlights in the front and taillight in the back to keep you riding no matter the conditions.
Specifications
- Brand: AnyHill
- Model: UM-1
- Color: Black, Blue, White
- Screen: LED Digital Display
- Motor Power: Front Hub Motor Rated Power 350w (Peak Power 650w)
- Rated Battery Capacity: 36v/7500mAh LG 18650 Lithium-ion battery
- Lighting: K-MARK (StVZO) Approved Headlight + Taillight
- Weight: 29.7LB (13.5KGS)
- Load Range: 55.11 – 220.46 lbs (25 – 100 kg)
- Max Speed: Approx 16mph (25km/h)
- Max Range: Approx 16.8mile (28km)
- Max Torque: 22N.m / 16.23ft.lb
- Rear Brake: Drum Brake
- Triple Brake: Front Electric Brake + Rear Mechanical Brake + Automatic Power Cut-off
- Front Brake: Electric with recuperation
- Tire: 8.5-inch Pneumatic Tire
- Frame Material: 6000 Series Aviation-grade Aluminum Alloy
- Max Climbing Angle: 15%
- Top Speed: 15.5 mph (25km/h ) (E-limited)
- Suitable Surfaces: Cement, asphalt, and mud roads; bench lower than 1cm; crevice narrower than 3cm
- Storage Temperature: -4-113 (°F) / -20–45 (°C)
- Operating Temperature: 14-104 (°F) / -10–40 (°C)
- Charging Time (80%): Approx 3h
- Charging Time (FULL): Approx 4-5h
- Waterproof Rating: IP54
- Unfold: 40.5×16.9×44.9in (103x43x114cm)
- Fold: 40.5×16.9×16.5in (103x43x42cm)
- Carton Size: 42x7x21(in) 106×18×53(cm)
Dimensions L × W × H (in/cm)
Order an AnyHill UM-1 36V/7.5Ah 350W Folding Electric Scooter today from ElectricBikeParadise.com. Free shipping + free gifts on all of our AnyHill Folding Electric Scooters. Buy today and get a discount, free shipping, and a free gift!
Normally, Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if product is in stock, however, due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders. Order processing times of some brands can take up to 7-14 days. This is an industry-wide issue caused by the high demand of our products due to Covid-19 and the strain on supply chains. We appreciate your patience and understanding. Please see the specific brand shipping policy for current estimates of order fulfillment times. Please contact us by phone at (800) 590-2738 or email us at support@electricbikeparadise.com with any questions you may have.
Please see below Electric Bike Paradise Shipping time Delivery Info Policy By Brands
Thank you for shopping at AnyHill.com, we value customer satisfaction as always. We ship to the US via FedEx, UPS, and USPS. All scooter orders are signature required to avoid unattended drop-off. Your orders are sent directly to our US-based fulfillment centers for immediate processing and we provide a tracking number via email for you to check on your order status at any time.
Order Process
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification of tracking information when your order has shipped.
Estimated Time Arrival
Shipping times will be affected during public holidays or e-commerce peak seasons. All estimated/typical delivery times are derived from real-world data collected from past orders. They are approximate times for reference only. If you have not received your package based on the above estimates, please kindly contact us for help.
Order Tracking
As soon as we are ready to ship your order, we will send you an email with the corresponding delivery information. After that, you will be able to track your order by clicking the tracking link in your shipping confirmation email. Please allow up to 1-2 business days for your tracking number to activate.
Your Shipment is Insured
With signature confirmation, your parcel is worry-free from unattended drop-off. In addition, insurance is included on all scooter orders for no extra charge, which covers up to $1000 worth of accidental loss or damage to your shipment while it is in the possession of the shipping carrier.
Order Cancelation/Modification
You can cancel your order before the package is shipped free of charge. However, if the package has already been shipped out, you need to pay a $50 shipping fee for canceling your order. If your order has already been shipped and your shipping address needs to be edited for any reason, we will try our best to accommodate and a $30 redirecting fee will apply.
International Orders
All orders are dispatched from our US warehouses. Please be aware that local taxes and duties may apply to you (including import taxes, duty, customs, brokerage fees, etc). Shipping times can be affected by variable customs clearance times or public holidays. If your country is not listed above, please email us before placing the order.
Please contact us if you have any questions or specific requests and we will do our best to ship your order to you as soon as possible.
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
Order Confirmation:
- You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
- As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
- If your item is on backorder or unavailable, we will reach out to you via email.
- If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
Order Shipment:
- If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will usually ship within 1-2 business days from the date of your order, unless it is a backorder or built-to-ship product.
- We will send you the tracking information as soon as it ships to the email address you provided when checking out.
- We ship daily via UPS Ground, Fed Ex Ground, and various LTL Freight carriers to the lower 48 states.
- Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at an additional cost.
- We do not offer Cash On Delivery.
- A phone number is required by the freight company so a delivery appointment can be made.
- Failure to provide a good phone number you can be easily reached at may cause a delay in delivery as freight items will not be delivered without an appointment.
- A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
- Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
- As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
- To avoid a delay in receiving your order from customs, consider the following:
- Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
- We do not refund original shipping charges for goods that are refused for delivery at customs.
- We will deduct all additional fees resulting from refused international shipments from your refund.
- If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
- If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
- We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
- If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@electricbikeparadise.com.
Damages:
- Please inspect the packaging of your items when they arrive.
- If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.
- If your item(s) do arrive damaged, please send photos to support@electricbikeparadise.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
- All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
- If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
- If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Backorders:
- From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
- The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
- If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
- Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.
Important Freight LTL Shipment
- When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
- You need to be at the delivery address during the delivery window to receive and sign for the item.
- The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
- Please make sure the phone number you entered at checkout is a good number to contact you at.
- Don't screen your calls until your item has been delivered.
- The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
- Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):
- Carton damage requires visual inspection of contents of the unit.
- ElectricBikeParadise.com recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify ElectricBikeParadise.com immediately.
- IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
- Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Carton packaging has excessive damage with the exposed product:
- Refuse shipment
- Sign carrier paperwork: “Carton damaged and refused”
- Notify ElectricBikeParadise.com immediately.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@electricbikeparadise.com.
Returns, Refunds, Cancellation, and Pre-Order Policy
ElectricBikeParadise.com is committed to providing the best customer service in the Electric Bike industry. Our goal is to make your shopping experience as easygoing as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
ElectricBikeParadise.com 30-Day Satisfaction Guarantee Return Policy
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 30 days of the delivery date.
- Our return policy applies to cancellations made after an item has been physically shipped or refused at the time of delivery.
- We will refund the product price minus any applicable fees and charges.
- Original shipping charges are non-refundable.
- You are responsible for any return shipping charges.
- Refunds will be applied to the same payment method used when the original purchase was made.
The Following Cannot Be Returned
- Products that are eligible for parts under manufacturer warranty
- Products that have had their original manufacturer packaging opened
- Products that have been out of their original manufacturers' packaging
It is the customer's responsibility to return the merchandise in a new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return requests must be submitted in writing and sent to support@electricbikeparadise.com
*Exclusions
ElectricBikeParadise.com works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under the "Returns" tab on the product page and below:
ElectricBikeParadise.com Returns Policy By Brands
Here at AnyHill, customer satisfaction is always important to us, and we want you to enjoy your ride. If you would like to return your product for a refund, please review the Return Policy below to ensure all of the conditions are met. If you discover what you believe to be a product defect, please refer to the products’ Limited Warranty and follow its procedures. Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed.
Our Promise
One-year Warranty: We take care of quality-related issues with replacement parts.
If you have any questions about your purchase, please feel free to reach us and we will be glad to assist you!
Order Cancellations
Order processing starts within 12 hours of receipt of your payments, our fulfillment center begins to pack your order at this time. This means item handling costs are incurred for your order. We may not be able to cancel your order free of charge if the parcel has been packed for shipping. Please make sure your order is confirmed before you hit the submit button.
Cancellations made within 24 hours of purchase will be subject to a 10% cancellation fee to cover handling costs. Cancellations made after 24 hours of purchase will be subject to a 20-30% cancellation fee as further fulfillment and time costs have been incurred. This cancellation fee will be deducted from the refund processed to your payment of choice in the event we have already processed payment for shipping.
Orders in the following situation cannot be canceled:
- In-transit items. The shipping carrier may take it from our fulfillment center while you cancel it, and we cannot recall the package en route.
- Bulk orders with customized speculations cannot be canceled if production has been initiated.
Before you place an order, please make sure everything works correctly.
Order Modifications
Order processing starts within 12 hours of receipt of your payments, however, you will not be charged any fees to add additional items to your order, change items anytime prior to the order processing state.
Orders in the following situation cannot be modified:
- customized product orders cannot be modified if customization has been initiated.
- In the event your order has already been in process, any changes or cancellations would be subject to our Return Policy.
Return
We do not offer refunds for any reason other than it’s a wrong item upon arrival.
Wrong itemsWhen you receive the scooter in the wrong color or the wrong model, just simply show us an unboxing video (with the item, packaging, shipping label, and the package box). We will report and check with our fulfillment center and shipping carrier, a new replacement will be arranged for you.
Damaged/defective items
Please file a warranty claim with the shipping carrier on receipt of your package for fast response if it is severely damaged. A new replacement will be arranged depends on the situation. For slight damage/defect, we will provide all the necessary replacement parts free of charge.
So please fully inspect the item before using it on receipt of the item. This is very important. If you have any complaints or dissatisfaction, please feel free to contact us within 24 hours. It is also important to include as many details as possible by including any images and videos, in such case please email us for further assistance.
If the item is damaged due to improper handling or misuse, you are not eligible for any return or exchange. Please follow the instruction and keep common sense in mind, take care of the item to avoid any unexpected damage to the product.
We appreciate any feedback from you to help us improve our production workmanship, fulfillment allocation, and logistic network, to continuously provide outstanding customer satisfaction and enjoyable products to you.
Refund
Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund. If the return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. (A restocking fee may be deducted from your refund depending on the situation). If the return is rejected due to not meeting the terms of this policy, we will hold the product until you provide payment for the shipment of the product back to you. We will only hold rejected returns for 30 days from the date we receive the product back from you.
Please note:
- Express shipping cost is non-refundable at all times.
- Only regular-priced items may be refunded, sale items are considered as final sales and cannot be refunded.
Contact Us
If you have any questions, please get in touch any time and we will try our best to respond with 24 hours.
RETURN PROCEDURE
- All return requests must be submitted in writing and sent to support@electricbikeparadise.com
- If your return is approved you will receive an email from us with return instructions.
- Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
- We recommend taking a picture of the package and/or the item before shipping.
- Ship the package. We will either provide you with a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
- Please provide us with the tracking number.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.
QUESTIONS? EMAIL US: SUPPORT@ELECTRICBIKEPARADISE.COM
CANCELLATIONS
All cancelled orders are subject to a 5% cancellation fee. This fee covers our costs from our credit card processing company and our administrative costs of handling your cancellation. Whenever we refund an order, we are not refunded our merchant card processing fees and it takes our team time to deal with your cancellation, which costs us money.
Please be careful before you place your order that you fully understand that the product is right for you, and that if there is any lead time associated with the product, as there is with built-to-order products for instance, that you are aware and ok with it.
If your order has not been shipped yet, this is the only fee you will incur.
If your order has been shipped, the standard return procedure applies and more fees will apply like shipping costs and return shipping costs, and restocking fees if any. We do not charge restocking fees, we only pass them on from our supplier.
Refunds will only be issued to the original credit card or your financing account that you used when placing your order. We do not issue checks or cash refunds.
The only time we will waive this fee is if you request your order to be cancelled due to out of stock or extended lead time. However, if you choose to change your order to another product that's in stock, we may reward you with either an additional discount of our choosing or an additional free gift.
PRE-ORDERS
We rely on just-in-time fulfillment from our suppliers to provide you with a vast array of products for sale at low factory-direct pricing. This allows us to cut the costs of overhead and middle-men and pass those savings onto you. Sometimes, products are so popular that they go out of stock before the next shipment arrives at our supplier's warehouse.
If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available.
If you can't or don't want to wait, you can choose an alternative product. At that point, we will either charge or refund you the difference, update your order, and ship out the alternative product.
If you don't want an alternative product, you can cancel your order without any cancellation fee.
If you choose to accept the ETA and wait for your product, your order will be placed on pre-order status. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives.
If you choose to cancel your order after you have confirmed your pre-order, and it still hasn't shipped yet (like in the case that it gets delayed further) then you will be charged the 5% cancellation fee we must charge to recoup the losses we incur from our credit card processing company when we issue refunds.
If you choose to cancel your pre-order after the product has shipped, the normal return policy applies.
Thanks for your understanding.
QUESTIONS? EMAIL SUPPORT@ELECTRICBIKEPARADISE.COM
DAMAGED MERCHANDISE
In the event of damage to your product in shipping, please contact support@electricbikeparadise.com to arrange for replacement and pick-up of the damaged product. Please refer to our Shipping Policy for more details.
EMAIL: SUPPORT@ELECTRICBIKEPARADISE.COM
DEFECTIVE MERCHANDISE
Most of our products come with at least a 1-year manufacturer's warranty. The warranty information can be found under the "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
EMAIL SUPPORT@ELECTRICBIKEPARADISE.COM
PLEASE READ!
It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days, or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.
We work very hard to ensure that we offer the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.
To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates, holiday sale, and "buy one, get one free" offers are not eligible
- The item must be in stock on the competitor's website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
If you want to check if we can price match a product before you place your order, please contact us.
The Following Brands Are Excluded:
Welcome to Electric Bike Paradise
We are passionate about helping you find the best Electric Bike, Electric Scooter, Electric Skateboard, Mobility Scooter, or Electric Wheelchair for your needs. We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the Electric Bike market. Our customers include recreational cyclists, daily commuters, elderly, and obese who are seeking to be healthy and physically fit. Our customers are seeking an electric bike or scooter or skateboard to enjoy daily adventures, explore more, reduce stress, improve their heart health, avoid arthritis, improve their breathing, lower the impact on their knees during exercise, improve their sleep, improve their immune system, lower their risk of diabetes, boost their energy level and lose weight.
What sets us apart from the rest? Large generic retailers lack the specialized knowledge to answer specific questions on assembly warranty and product benefits and features. We know our Electric Bikes inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.
Our Commitment To You
- World-class customer service.
- FREE shipping to the lower 48 USA on every order and no sales tax outside Wyoming.
- Most Electric Bikes, Scooters, Wheelchairs, and Skateboards come 95% assembled with very little assembly required. *Some exclusions apply. Please see product page for details.
- We guarantee that our prices are the lowest online.
- We have been in business since 2010 and have thousands of satisfied customers, see what they had to say here!
Our Mission: "To Help You Get Healthy and Physically fit"
At Electric Bike Paradise, our mission is to help you get healthy and physically fit. Electric Bikes have allowed recreational cyclists, daily commuters, elderly, and obese to be healthy and physically fit. We want to help you enjoy daily adventures, explore more, reduce your stress, improve your heart health, avoid arthritis, improve your breathing, lower the impact on your knees during exercise, improve your sleep, improve your immune system, lower your risk of diabetes, boost your energy level and lose weight.
We believe Electric Bikes are revolutionizing the way people enjoy their day while cycling. With the increasing popularity of the Electric Bikes and Scooters, everybody's specific needs can be met.
We provide the following value-added benefits with every order:
- 100% Secure Shopping
- We Value Your Privacy
- Trusted Brand Names
- Authorized Online Dealer
- Best Return Policy
- Free Shipping Every day
- Low Price Guarantee
- Satisfaction Guarantee
- Courteous Sales Experts
Worried About Price?
- We are an authorized dealer for our suppliers and we ship directly from their warehouse.
- With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
- We offer fast free shipping zero taxes anywhere except for Wyoming, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.
We understand buying an Electric Bike, Scooter, Wheelchair, or Skateboard is a significant investment so we want to make the buying process as easy as possible for you.
Go ahead and place your order today and if you have any questions give us a call or email us at support@electricbikeparadise.com.
How We Give Back To The Community
We love to give back to our community. From assisting health enthusiasts choose their perfect rides to helping less fortunate communities, we've done it all. Our love for electric bikes extends far beyond our local community. We want to help the world. We've partnered with People For Bikes and World Bicycle Relief to help people not just in the USA but around the world live a better life with the help of an Electric Bike. It's amazing what a difference an Electric Bike can make to a person's life. Watch this video to learn more about what the People For Bikes and World Bicycle Relief does for the communities.
We donate a portion of our profits to People For Bikes and World Bicycle Relief. All proceeds go to help the people of small communities get a bicycle of their own, to help promote a healthier future with biking, and help themselves create a better and healthier lives.
Meet The Founder
The owner, Trevor, is from Seattle, Washington and started selling bicycles, electric bikes, and electric scooters online in 2010 and eventually built Electric Bike Paradise to serve customers all over the USA.
In 2013, Trevor was introduced to Electric Bikes when he was in college. He was selling fixed gear bikes and road bikes, beach cruiser bikes, and tandem bikes on eBay and Amazon and went to buy a used fixie bike from a seller on craigslist to use as a personal commuter bike.
That seller happened to be Tim, the founder of BMEbikes. He met Tim and his brother who showed Trevor the electric bikes they were creating as a side-project in the back of their car turbocharging business in Northridge, California. Tim let Trevor test ride an electric bike and Trevor was blown away. It was like a cross between a motorcycle and a bicycle but all-electric and super quiet.
Trevor went online to start looking for suppliers of electric bicycles and he found his first supplier of electric bikes, Micargi Electric Bikes. Since then, Trevor and his team of dedicated customer service assistants have shipped over 100,000 electric bikes, electric scooters, electric skateboards, mobility scooters, electric wheelchairs and more to customers all around the world.
Up until this point, Trevor had no idea electric bikes even existed. He did some searching online but couldn't find an online store that was easy to shop or had a wide-selection and educational articles to help him learn about electric bikes. He decided to start a website called Electric Bike Paradise, the one you're on right now, to help those who want to shop, browse, and learn all in one place.
Trevor is also selling Mobility Scooters, Power Wheelchairs, and Patient Care Products online through his website Mobility Paradise. Mobility Paradise, just like Electric Bike Paradise is also committed to providing full selection of quality products with the best prices and exceptional customer service. Make your daily life easier with just one click and visit MobilityParadise.com now for a wide selection of scooters and more.
Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Operating online-only means we can offer all this without sacrificing any of the things that made us excited to start this business in the first place like being able to travel and help people all over the world.
Our Customer Support Team
Our team operates out of an office space in Wyoming and due to COVID-19 most of our team now works remotely from home. In order to keep our prices low and make our fulfillment processes as efficient as possible, all of our products now ship directly from our supplier's warehouses which are located throughout the continental USA.
Our Warehouses
Our supplier's warehouses are located strategically throughout the continental USA. Every supplier we work with ensures product quality and packing quality before each shipment. The carriers we use to ship the products are carefully chosen from their history of speedy delivery capability and their care in the delivery of packages without damages.
How To Contact Us
You can call our customer support and sales team Mon-Sun at 8am-8pm EST at (800) 590-2738.
You can chat live with our customer support and sales team Mon-Sun 8am-8pm EST, just look for the button in the lower-right corner that says "Chat with us."
You can email our customer support team and sales team: support@electricbikeparadise.com and we will reply within 1-2 hours during regular business hours Mon-Sun 8am-8pm EST.
You can write to us:
5830 E 2nd St, Ste. 7000 #715
Casper, WY 82609
We hope you enjoy our Electric Bike as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.
If you want to learn more about Electric Bikes, why you should get one, what they are, how they work, and when the best time to get one is, check out our Electric Bike Buying Guide.
If you're considering getting an electric bike, electric scooter, electric skateboard, mobility scooter, or electric wheelchair but don't have the cash or credit available to pay for one right now, you may be thinking about other financing options. We offer one of the best financing programs in the industry.
We have partnered with the best financing companies to give you the best chance of qualifying for credit. You will be required to apply for financing. You will fill out a credit line application. You are subject to credit approval.
Electric Bike Paradise has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.
You'll usually get a decision within seconds and be able to purchase that brand new electric bike or electric scooter of your dreams right from our website shipped directly to your door as fast as 3-10 business days. You have three options for financing: Paypal, Klarna, and Shop Pay Installments.
What types of financing options does Klarna offer?
How to apply for Klarna financing?
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On product page select Add to Cart.
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On shopping cart page select Secure Checkout.
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- Fill out form with your personal information.
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Select Continue to shipping method.
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Select your preferred Shipping method.
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Select Continue to payment method
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Select Slice it. Pay over time with Klarna.
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Select Complete Order.
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- Select preferred monthly payment options that are available. (Please note that monthly payment options are dependent on your cart balance and what Klarna decides to offer, we cannot change the financing options)
Examples
or 
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Click Place Order.
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- Fill out form.
- Click Continue.
- Know instantly if you are approved for financing with Klarna.
- Receive a confirmation email outlining your purchase, due date(s), and other useful information once your product ships out.
- Contact Klarna customer service at any time with questions about your purchase.
- Contact support@electricbikeparadise.com or (800) 590-2738 if you have any questions. We are happy to help! :)
What types of financing options does Paypal offer?
The world-renowned recognized and respected leader in financing, PayPal, has offered customers of Electric Bike Paradise an exclusive deal to get financing for any Electric Bike over $99. NO INTEREST IF PAID IN THE FULL WITHIN 6 MONTHS!
PayPal Credit is a reusable credit line available on purchases at thousands of stores that accept PayPal. It's also available for purchases on eBay and exclusively at thousands of other online stores. Plus, it comes with the same security and flexibility you trust from PayPal.
If applying for Paypal Credit you will need to have a Paypal account or create one.
PayPal Credit is subject to credit approval as determined by the lender, Comenity Capital Bank, and is available to US customers who are of legal age in their state of residence. Promotional offers may not be available for purchases made on a mobile device.
The financing lasts for 6 months and is only valid on approved credit.
How Do I Apply for Paypal Financing?
(Please read the entirety of the instructions before you email or call. The next step may answer the question you have about the steps before it.)
**OR You will receive an instant denial. Electric Bike Paradise has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.
What Is The Option To Pay In Installments on Shop Pay?
- Add items to your cart.
- Check out with Shop Pay.
- Choose to pay in 4 installments.
Your first payment is either due at checkout or 2 weeks after your purchase. The next 3 remaining installments are automatically charged to your card saved on Shop Pay every 2 weeks. Don't worry, you'll get an email reminder before each payment to remind you.
Buy now, pay later with Shop Pay
FAQs about Shop Pay Installments
No, there are no late fees if you miss a scheduled payment.
What if I make a return on a purchase made through Installments with Shop Pay?
If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following:
- A smaller payment balance on the final payment
- Less future payments on the remaining loan balance
If your refund amount is more than the amount remaining on your Shop Pay Installments balance, then you can expect to receive the difference as a refund to your original debit card or credit card payment method within 3 to 10 business days.
Which payment methods are accepted if I use the option to pay Installments on Shop Pay?
The installments option on Shop Pay is available on debit and credit cards.
Have more questions?
- For questions about installment payments on Shop Pay, visit shop.affirm.com/help.
- For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.
If you have any issues with your product, please call us at (800) 590-2738 or email us at support@electricbikeparadise.com and we will assist you in filing a warranty claim with the manufacturer. Each manufacturer we stock has a different warranty, so please read the warranty that pertains to the specific manufacturer for which your item pertains.
Electric Bike Paradise Warranty Policy By Brands
Manufacturer’s Limited Warranty
This is the manufacturer’s limited warranty (“Limited Warranty”) for the AnyHill product (“Product”). This Limited Warranty describes the service available to you in the event your Product requires warranty service. Here at AnyHill, our goal Is to provide outstanding customer service. We’re dedicated to overcoming any obstacles until every customer is satisfied.
All AnyHill e-scooter products come with the manufacturer’s limited warranty for the Product to be free of major defects in material or workmanship to the original purchaser under normal use for up to 1 year. This sheet and the original purchase receipt for the purchase of your Product are the documents defining the Limited Warranty. Please retain this document and the original purchase receipt to preserve your warranty service.
1. Limited Warranty Period
This Limited Warranty covers all defects in material and workmanship of the Product arising or occurring as a result of your normal and ordinary use of the Product. In the event a defect covered by this Limited Warranty occurs, AnyHill will repair, send you the replacement parts or replace your Product following the terms of this Limited Warranty. The applicable period for the Limited Warranty begins from the original purchase date of the Product, and applies to the Product in the following ways:
Vehicle Body (1 year)
- Deck
- Front-Wheel and Hub Motor Assembly
- Front Fork and Neck Assembly
- Battery Cabin Assembly
- Control Board Assembly
- Stem
- Dashboard
- Handlebar
- Disc Brake
- Folding Latch
- Spring Cable
- Charge Socket
Other Components (180 days)
- Battery Charger
- Battery Pack
- Electronic Throttle
- Electronic Brake
Components Subject to Wear (90 days)
- Handlebar Grips
- Handlebar Ends
- Rear Wheel
- Headlight
- Front Fender
- Rear Fender
- Taillight
- Front Decorative Strips
- Rear Decorative Strips
- Deck Rubber Grip
- Front Fork Cover
- Safety Ring
- Reflective Stickers
- Bottom Cover (Plastic)
- Kick-stand
- Fastener Covers
- Charge Socket Cover
2. Limited Warranty Service Process
AnyHill’s online help resources are available. If you discover what you believe is a defect in your Product, please contact us. AnyHill’s technical support personnel are available to assist you in diagnosing and fixing any problems you may encounter in the use of your Product.
In the event we cannot help you fix the problem, you may be entitled to warranty service under this Warranty. To submit your Product for warranty service under this Limited Warranty, you will be asked to provide AnyHill with:
- the proof of purchase from an authorized retailer.
- Upon verification of your eligibility, you will need to provide your name, email address, mailing address, and contact telephone number to receive a return materials authorization (“RMA”) number.
AnyHill must receive your defective Product within thirty (30) days from AnyHill’s issuance of an RMA to you. AnyHill may direct you to a designated third party for warranty repairs.
You will be responsible for the cost of shipping and insuring the shipment of your Product to AnyHill, and you assume the risk of loss in the event your Product is lost or damaged during shipment from you to AnyHill.
You must include your defective Product within the original packaging. AnyHill is not responsible for any damages caused by your improper packaging or shipment of the Product to AnyHill. An authorized service provider will inspect your Product. If AnyHill determines that the problem is not covered under the Limited Warranty, AnyHill will notify you and inform you of service or replacement alternatives that are available to you on a fee basis, or AnyHill will return your Product to you unrepaired, and in such instance, you will be responsible for the cost of shipping and insuring the shipment of your Product from AnyHill to you.
For eligible warranty claims, AnyHill will service defective Products with new or reconditioned parts of the same or similar style at no cost to you for the service. Parts replaced by AnyHill will be retained by, and become the property of AnyHill.
For eligible warranty claims, AnyHill will refund your shipping costs for sending the defective Product to AnyHill and will pay reasonable return shipping charges for the return of the Product to you.
3. Limited Warranty Eligibility
- Your service request must be received by AnyHill within the Limited Warranty Period as described in clause 1, and AnyHill must receive your Product following the Limited Warranty Service Process as described in clause 2.
- Your Product must be purchased from an authorized reseller of the Product.
- You must retain the original purchase receipt and your Limited Warranty, and provide this documentation to AnyHill to verify your warranty eligibility.
- This Limited Warranty describes the service available to you in the event your Product requires warranty service.
- Your Product must be unmodified.
4. Limited Warranty Exclusions
This Limited Warranty describes the service available to you in the event your Product requires warranty service, and you may have additional protections under your local laws. This Limited Warranty does not cover and excludes damage to your Product:
- Caused by abuse, misuse, neglect, or commercial use.
- Caused by improper charging, storage, or operation, including, without limitation, use contrary to the users’ materials, use exceeding specified height, weight, and age limits, use on stairs, walls and curbs, or any extreme sport or exhibition use.
- Caused by accident, collision, riding over obstacles, racing, fire, water submersion, high-pressure water spray, freezing, earthquake, dropping, severe oxidation, or chemical solvent corrosion.
- Caused by any repair that was unauthorized by AnyHill.
- Caused by improper packaging or mishandling during shipment to the warranty service provider.
- That is cosmetic, including, scratches, dents, and the removal of protective coatings that are designed to diminish over time unless such damage occurred due to a defect in materials.
- Caused by the use of the Product with, or any modification to the Product using, any third-party product, component, or accessory that is not sold by AnyHill.
- That does not arise from AnyHill’s product design, technology, manufacturing, or quality.
5. Liability Disclaimer and Limitation
Except to the extent prohibited by applicable law, AnyHill shall not be liable for any incidental, indirect, special, or consequential damages, including but not limited to loss of profits, revenue or data, resulting from any breach of express or implied warranty or condition, or under any other legal theory, even when AnHhill has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental, or consequential damages, so the above limitation or exclusion may not apply to you.
AnyHill UM-1 36V/7.5Ah 350W Folding Electric Scooter
Enjoy Happy Riding Moment
State-of-the-art Scooter Design
Total weight of 29 lbs. Minimal design with no compromise on safety, durability, and portability. Loaded with triple braking features and a battery safety management system, the mainframe is made of 6000 series aviation-grade aluminum alloy, provides extra strength and excellent corrosion resistance. Your urban mobility is secured and protected.
Intelligent Battery Management System
A fully integrated battery control system includes unusual temperature detection; short circuit, under-voltage, over-current, dual overcharge/over-discharge protection. Delivers a high power supply and precisely controls the power flow to ensure battery performance and safety.
LED Digital Dashboard
Multifunction LED dashboard displays real-time info of speedometer, power output, motor lock status, Bluetooth connectivity, lights, and remaining battery level.
350W Hub Motor
The customized high-performance 350W hub motor provides excellent performance output and a great balance between speed, acceleration, and reliability; gives you a quick, smooth, and stable riding experience.
Triple Braking Ensured Utmost Safety
Equipped with a dependable easy-to-operate triple braking system that includes the rear mechanical ventilated disc brake and front electronic brake. While operating the brake lever, the automatic power cut-off function will stop the acceleration which significantly increases riding safety.
Applications
Connect your UM-1 to your mobile phone with the AnyHill app. To prevent unauthorized access to your e-scooter, you can assign an individual password in the app. In addition to the current driving data such as speed and charge level, further technical information can be viewed on the detail page.
High-Brightness Headlight
The upgraded high-brightness LED headlight is designed to illuminate the path up to 33 feet, by fully complies with the K-MARK (StVZO) standard, the adjusted light irradiation angle keeps the light beam below the line of sight to avoid headlight dazzle and increase nighttime riding safety.
Night Time Safety
Turn on the headlight and taillight with a single click of the control button. Together with the front and rear reflectors, nighttime riding safety is ensured. Plus, the rear metal-reinforced fender keeps the mudguard in the right position, prevents accidental stepping on the fender which causes damage to the tire.
Speed Protection
For your safety, the maximum operation speed of AnyHill UM-1 is limited to 16mph (25km/h) regarding most street safety regulations, your safety ridding speed is prioritized and protected by our built-in power management system.
Adjustable Damper
Sweeten up your ride. UM-1 has a durable built-in adjustable rubber vibration damper, which cushions the stem to eliminate looseness, provide a smooth and stable ride, and improve your driving experience.
IP54 Protection
Come Rain or Shine. UM-1 has an IP54 rating that fully protects from dust and water splash from any angle, making your travel worry-free from any weather condition.
Comfort On the Go
Equipped with 8.5-inch Pneumatic Tires, a combination of comfort and shock absorption, plus the 5.7in anti-slippery FDA rubber baseboard and handlebar grips provide extra comfort and safety.
Quality Assurance
AnyHill UM-1 is designed to be exquisite, powerful, and sturdy. We stand behind our products with confidence! Warranty granted to every unit sold.
Designed For The City Commuting
Front to back, we’ve got you covered. AnyHill electric scooters come with a rear disc brake, front e-brake, and back fender brake to keep you in control.
Bright LED headlights in the front and taillight in the back to keep you riding no matter the conditions.
Specifications
- Brand: AnyHill
- Model: UM-1
- Color: Black, Blue, White
- Screen: LED Digital Display
- Motor Power: Front Hub Motor Rated Power 350w (Peak Power 650w)
- Rated Battery Capacity: 36v/7500mAh LG 18650 Lithium-ion battery
- Lighting: K-MARK (StVZO) Approved Headlight + Taillight
- Weight: 29.7LB (13.5KGS)
- Load Range: 55.11 – 220.46 lbs (25 – 100 kg)
- Max Speed: Approx 16mph (25km/h)
- Max Range: Approx 16.8mile (28km)
- Max Torque: 22N.m / 16.23ft.lb
- Rear Brake: Drum Brake
- Triple Brake: Front Electric Brake + Rear Mechanical Brake + Automatic Power Cut-off
- Front Brake: Electric with recuperation
- Tire: 8.5-inch Pneumatic Tire
- Frame Material: 6000 Series Aviation-grade Aluminum Alloy
- Max Climbing Angle: 15%
- Top Speed: 15.5 mph (25km/h ) (E-limited)
- Suitable Surfaces: Cement, asphalt, and mud roads; bench lower than 1cm; crevice narrower than 3cm
- Storage Temperature: -4-113 (°F) / -20–45 (°C)
- Operating Temperature: 14-104 (°F) / -10–40 (°C)
- Charging Time (80%): Approx 3h
- Charging Time (FULL): Approx 4-5h
- Waterproof Rating: IP54
- Unfold: 40.5×16.9×44.9in (103x43x114cm)
- Fold: 40.5×16.9×16.5in (103x43x42cm)
- Carton Size: 42x7x21(in) 106×18×53(cm)
Dimensions L × W × H (in/cm)
Order an AnyHill UM-1 36V/7.5Ah 350W Folding Electric Scooter today from ElectricBikeParadise.com. Free shipping + free gifts on all of our AnyHill Folding Electric Scooters. Buy today and get a discount, free shipping, and a free gift!
Electric Bike Paradise is your number one source for Electric Bikes, Electric Scooters, Electric Skateboards, Mobility Scooters and Electric Wheelchairs. With full customer support, including lifetime expert advice, and a guaranteed low price, you can feel confident buying from us. To learn more about electric bikes, read our Electric Bike Buying Guide. Call us to order at (800) 590-2738 Monday-Sunday 8am-8pm EST.
DISCLAIMER: This motor-powered bicycle or scooter may have a motor-assisted speed of 25 km/h or 15.5 mph, and if so, is NOT to be used for transport of people on public access ways without first being registered with the state according to state laws and the operator being legally licensed to drive on public access ways. We do not assume any liability for any usage of this product, especially outside the legal boundaries of your local state laws. If you are looking for information on whether this product is legal to use on public access ways in your local area, please consult an attorney.
COVID-19 Shipping Delays Notice: Normally, Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if product is in stock, however, due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders. Order processing times of some brands can take up to 7-14 days or more. This is an industry-wide issue caused by the high demand of our products due to Covid-19 and the strain on supply chains. We appreciate your patience and understanding. Please see the specific brand shipping policy for current estimates of order fulfillment times. Please contact us by phone at (800) 590-2738 or email us at support@electricbikeparadise.com with any questions you may have.
Normally, Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if product is in stock, however, due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders. Order processing times of some brands can take up to 7-14 days. This is an industry-wide issue caused by the high demand of our products due to Covid-19 and the strain on supply chains. We appreciate your patience and understanding. Please see the specific brand shipping policy for current estimates of order fulfillment times. Please contact us by phone at (800) 590-2738 or email us at support@electricbikeparadise.com with any questions you may have.
Please see below Electric Bike Paradise Shipping time Delivery Info Policy By Brands
Thank you for shopping at AnyHill.com, we value customer satisfaction as always. We ship to the US via FedEx, UPS, and USPS. All scooter orders are signature required to avoid unattended drop-off. Your orders are sent directly to our US-based fulfillment centers for immediate processing and we provide a tracking number via email for you to check on your order status at any time.
Order Process
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification of tracking information when your order has shipped.
Estimated Time Arrival
Shipping times will be affected during public holidays or e-commerce peak seasons. All estimated/typical delivery times are derived from real-world data collected from past orders. They are approximate times for reference only. If you have not received your package based on the above estimates, please kindly contact us for help.
Order Tracking
As soon as we are ready to ship your order, we will send you an email with the corresponding delivery information. After that, you will be able to track your order by clicking the tracking link in your shipping confirmation email. Please allow up to 1-2 business days for your tracking number to activate.
Your Shipment is Insured
With signature confirmation, your parcel is worry-free from unattended drop-off. In addition, insurance is included on all scooter orders for no extra charge, which covers up to $1000 worth of accidental loss or damage to your shipment while it is in the possession of the shipping carrier.
Order Cancelation/Modification
You can cancel your order before the package is shipped free of charge. However, if the package has already been shipped out, you need to pay a $50 shipping fee for canceling your order. If your order has already been shipped and your shipping address needs to be edited for any reason, we will try our best to accommodate and a $30 redirecting fee will apply.
International Orders
All orders are dispatched from our US warehouses. Please be aware that local taxes and duties may apply to you (including import taxes, duty, customs, brokerage fees, etc). Shipping times can be affected by variable customs clearance times or public holidays. If your country is not listed above, please email us before placing the order.
Please contact us if you have any questions or specific requests and we will do our best to ship your order to you as soon as possible.
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
Order Confirmation:
- You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
- As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
- If your item is on backorder or unavailable, we will reach out to you via email.
- If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
Order Shipment:
- If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will usually ship within 1-2 business days from the date of your order, unless it is a backorder or built-to-ship product.
- We will send you the tracking information as soon as it ships to the email address you provided when checking out.
- We ship daily via UPS Ground, Fed Ex Ground, and various LTL Freight carriers to the lower 48 states.
- Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at an additional cost.
- We do not offer Cash On Delivery.
- A phone number is required by the freight company so a delivery appointment can be made.
- Failure to provide a good phone number you can be easily reached at may cause a delay in delivery as freight items will not be delivered without an appointment.
- A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
- Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
- As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
- To avoid a delay in receiving your order from customs, consider the following:
- Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
- We do not refund original shipping charges for goods that are refused for delivery at customs.
- We will deduct all additional fees resulting from refused international shipments from your refund.
- If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
- If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
- We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
- If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@electricbikeparadise.com.
Damages:
- Please inspect the packaging of your items when they arrive.
- If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.
- If your item(s) do arrive damaged, please send photos to support@electricbikeparadise.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
- All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
- If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
- If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Backorders:
- From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
- The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
- If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
- Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.
Important Freight LTL Shipment
- When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
- You need to be at the delivery address during the delivery window to receive and sign for the item.
- The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
- Please make sure the phone number you entered at checkout is a good number to contact you at.
- Don't screen your calls until your item has been delivered.
- The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
- Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):
- Carton damage requires visual inspection of contents of the unit.
- ElectricBikeParadise.com recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify ElectricBikeParadise.com immediately.
- IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
- Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Carton packaging has excessive damage with the exposed product:
- Refuse shipment
- Sign carrier paperwork: “Carton damaged and refused”
- Notify ElectricBikeParadise.com immediately.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@electricbikeparadise.com.
Returns, Refunds, Cancellation, and Pre-Order Policy
ElectricBikeParadise.com is committed to providing the best customer service in the Electric Bike industry. Our goal is to make your shopping experience as easygoing as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
ElectricBikeParadise.com 30-Day Satisfaction Guarantee Return Policy
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 30 days of the delivery date.
- Our return policy applies to cancellations made after an item has been physically shipped or refused at the time of delivery.
- We will refund the product price minus any applicable fees and charges.
- Original shipping charges are non-refundable.
- You are responsible for any return shipping charges.
- Refunds will be applied to the same payment method used when the original purchase was made.
The Following Cannot Be Returned
- Products that are eligible for parts under manufacturer warranty
- Products that have had their original manufacturer packaging opened
- Products that have been out of their original manufacturers' packaging
It is the customer's responsibility to return the merchandise in a new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return requests must be submitted in writing and sent to support@electricbikeparadise.com
*Exclusions
ElectricBikeParadise.com works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under the "Returns" tab on the product page and below:
ElectricBikeParadise.com Returns Policy By Brands
Here at AnyHill, customer satisfaction is always important to us, and we want you to enjoy your ride. If you would like to return your product for a refund, please review the Return Policy below to ensure all of the conditions are met. If you discover what you believe to be a product defect, please refer to the products’ Limited Warranty and follow its procedures. Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed.
Our Promise
One-year Warranty: We take care of quality-related issues with replacement parts.
If you have any questions about your purchase, please feel free to reach us and we will be glad to assist you!
Order Cancellations
Order processing starts within 12 hours of receipt of your payments, our fulfillment center begins to pack your order at this time. This means item handling costs are incurred for your order. We may not be able to cancel your order free of charge if the parcel has been packed for shipping. Please make sure your order is confirmed before you hit the submit button.
Cancellations made within 24 hours of purchase will be subject to a 10% cancellation fee to cover handling costs. Cancellations made after 24 hours of purchase will be subject to a 20-30% cancellation fee as further fulfillment and time costs have been incurred. This cancellation fee will be deducted from the refund processed to your payment of choice in the event we have already processed payment for shipping.
Orders in the following situation cannot be canceled:
- In-transit items. The shipping carrier may take it from our fulfillment center while you cancel it, and we cannot recall the package en route.
- Bulk orders with customized speculations cannot be canceled if production has been initiated.
Before you place an order, please make sure everything works correctly.
Order Modifications
Order processing starts within 12 hours of receipt of your payments, however, you will not be charged any fees to add additional items to your order, change items anytime prior to the order processing state.
Orders in the following situation cannot be modified:
- customized product orders cannot be modified if customization has been initiated.
- In the event your order has already been in process, any changes or cancellations would be subject to our Return Policy.
Return
We do not offer refunds for any reason other than it’s a wrong item upon arrival.
Wrong itemsWhen you receive the scooter in the wrong color or the wrong model, just simply show us an unboxing video (with the item, packaging, shipping label, and the package box). We will report and check with our fulfillment center and shipping carrier, a new replacement will be arranged for you.
Damaged/defective items
Please file a warranty claim with the shipping carrier on receipt of your package for fast response if it is severely damaged. A new replacement will be arranged depends on the situation. For slight damage/defect, we will provide all the necessary replacement parts free of charge.
So please fully inspect the item before using it on receipt of the item. This is very important. If you have any complaints or dissatisfaction, please feel free to contact us within 24 hours. It is also important to include as many details as possible by including any images and videos, in such case please email us for further assistance.
If the item is damaged due to improper handling or misuse, you are not eligible for any return or exchange. Please follow the instruction and keep common sense in mind, take care of the item to avoid any unexpected damage to the product.
We appreciate any feedback from you to help us improve our production workmanship, fulfillment allocation, and logistic network, to continuously provide outstanding customer satisfaction and enjoyable products to you.
Refund
Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund. If the return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. (A restocking fee may be deducted from your refund depending on the situation). If the return is rejected due to not meeting the terms of this policy, we will hold the product until you provide payment for the shipment of the product back to you. We will only hold rejected returns for 30 days from the date we receive the product back from you.
Please note:
- Express shipping cost is non-refundable at all times.
- Only regular-priced items may be refunded, sale items are considered as final sales and cannot be refunded.
Contact Us
If you have any questions, please get in touch any time and we will try our best to respond with 24 hours.
RETURN PROCEDURE
- All return requests must be submitted in writing and sent to support@electricbikeparadise.com
- If your return is approved you will receive an email from us with return instructions.
- Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
- We recommend taking a picture of the package and/or the item before shipping.
- Ship the package. We will either provide you with a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
- Please provide us with the tracking number.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.
QUESTIONS? EMAIL US: SUPPORT@ELECTRICBIKEPARADISE.COM
CANCELLATIONS
All cancelled orders are subject to a 5% cancellation fee. This fee covers our costs from our credit card processing company and our administrative costs of handling your cancellation. Whenever we refund an order, we are not refunded our merchant card processing fees and it takes our team time to deal with your cancellation, which costs us money.
Please be careful before you place your order that you fully understand that the product is right for you, and that if there is any lead time associated with the product, as there is with built-to-order products for instance, that you are aware and ok with it.
If your order has not been shipped yet, this is the only fee you will incur.
If your order has been shipped, the standard return procedure applies and more fees will apply like shipping costs and return shipping costs, and restocking fees if any. We do not charge restocking fees, we only pass them on from our supplier.
Refunds will only be issued to the original credit card or your financing account that you used when placing your order. We do not issue checks or cash refunds.
The only time we will waive this fee is if you request your order to be cancelled due to out of stock or extended lead time. However, if you choose to change your order to another product that's in stock, we may reward you with either an additional discount of our choosing or an additional free gift.
PRE-ORDERS
We rely on just-in-time fulfillment from our suppliers to provide you with a vast array of products for sale at low factory-direct pricing. This allows us to cut the costs of overhead and middle-men and pass those savings onto you. Sometimes, products are so popular that they go out of stock before the next shipment arrives at our supplier's warehouse.
If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available.
If you can't or don't want to wait, you can choose an alternative product. At that point, we will either charge or refund you the difference, update your order, and ship out the alternative product.
If you don't want an alternative product, you can cancel your order without any cancellation fee.
If you choose to accept the ETA and wait for your product, your order will be placed on pre-order status. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives.
If you choose to cancel your order after you have confirmed your pre-order, and it still hasn't shipped yet (like in the case that it gets delayed further) then you will be charged the 5% cancellation fee we must charge to recoup the losses we incur from our credit card processing company when we issue refunds.
If you choose to cancel your pre-order after the product has shipped, the normal return policy applies.
Thanks for your understanding.
QUESTIONS? EMAIL SUPPORT@ELECTRICBIKEPARADISE.COM
DAMAGED MERCHANDISE
In the event of damage to your product in shipping, please contact support@electricbikeparadise.com to arrange for replacement and pick-up of the damaged product. Please refer to our Shipping Policy for more details.
EMAIL: SUPPORT@ELECTRICBIKEPARADISE.COM
DEFECTIVE MERCHANDISE
Most of our products come with at least a 1-year manufacturer's warranty. The warranty information can be found under the "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
EMAIL SUPPORT@ELECTRICBIKEPARADISE.COM
PLEASE READ!
It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days, or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.
We work very hard to ensure that we offer the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.
To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates, holiday sale, and "buy one, get one free" offers are not eligible
- The item must be in stock on the competitor's website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
If you want to check if we can price match a product before you place your order, please contact us.
The Following Brands Are Excluded:
Welcome to Electric Bike Paradise
We are passionate about helping you find the best Electric Bike, Electric Scooter, Electric Skateboard, Mobility Scooter, or Electric Wheelchair for your needs. We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the Electric Bike market. Our customers include recreational cyclists, daily commuters, elderly, and obese who are seeking to be healthy and physically fit. Our customers are seeking an electric bike or scooter or skateboard to enjoy daily adventures, explore more, reduce stress, improve their heart health, avoid arthritis, improve their breathing, lower the impact on their knees during exercise, improve their sleep, improve their immune system, lower their risk of diabetes, boost their energy level and lose weight.
What sets us apart from the rest? Large generic retailers lack the specialized knowledge to answer specific questions on assembly warranty and product benefits and features. We know our Electric Bikes inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.
Our Commitment To You
- World-class customer service.
- FREE shipping to the lower 48 USA on every order and no sales tax outside Wyoming.
- Most Electric Bikes, Scooters, Wheelchairs, and Skateboards come 95% assembled with very little assembly required. *Some exclusions apply. Please see product page for details.
- We guarantee that our prices are the lowest online.
- We have been in business since 2010 and have thousands of satisfied customers, see what they had to say here!
Our Mission: "To Help You Get Healthy and Physically fit"
At Electric Bike Paradise, our mission is to help you get healthy and physically fit. Electric Bikes have allowed recreational cyclists, daily commuters, elderly, and obese to be healthy and physically fit. We want to help you enjoy daily adventures, explore more, reduce your stress, improve your heart health, avoid arthritis, improve your breathing, lower the impact on your knees during exercise, improve your sleep, improve your immune system, lower your risk of diabetes, boost your energy level and lose weight.
We believe Electric Bikes are revolutionizing the way people enjoy their day while cycling. With the increasing popularity of the Electric Bikes and Scooters, everybody's specific needs can be met.
We provide the following value-added benefits with every order:
- 100% Secure Shopping
- We Value Your Privacy
- Trusted Brand Names
- Authorized Online Dealer
- Best Return Policy
- Free Shipping Every day
- Low Price Guarantee
- Satisfaction Guarantee
- Courteous Sales Experts
Worried About Price?
- We are an authorized dealer for our suppliers and we ship directly from their warehouse.
- With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
- We offer fast free shipping zero taxes anywhere except for Wyoming, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.
We understand buying an Electric Bike, Scooter, Wheelchair, or Skateboard is a significant investment so we want to make the buying process as easy as possible for you.
Go ahead and place your order today and if you have any questions give us a call or email us at support@electricbikeparadise.com.
How We Give Back To The Community
We love to give back to our community. From assisting health enthusiasts choose their perfect rides to helping less fortunate communities, we've done it all. Our love for electric bikes extends far beyond our local community. We want to help the world. We've partnered with People For Bikes and World Bicycle Relief to help people not just in the USA but around the world live a better life with the help of an Electric Bike. It's amazing what a difference an Electric Bike can make to a person's life. Watch this video to learn more about what the People For Bikes and World Bicycle Relief does for the communities.
We donate a portion of our profits to People For Bikes and World Bicycle Relief. All proceeds go to help the people of small communities get a bicycle of their own, to help promote a healthier future with biking, and help themselves create a better and healthier lives.
Meet The Founder
The owner, Trevor, is from Seattle, Washington and started selling bicycles, electric bikes, and electric scooters online in 2010 and eventually built Electric Bike Paradise to serve customers all over the USA.
In 2013, Trevor was introduced to Electric Bikes when he was in college. He was selling fixed gear bikes and road bikes, beach cruiser bikes, and tandem bikes on eBay and Amazon and went to buy a used fixie bike from a seller on craigslist to use as a personal commuter bike.
That seller happened to be Tim, the founder of BMEbikes. He met Tim and his brother who showed Trevor the electric bikes they were creating as a side-project in the back of their car turbocharging business in Northridge, California. Tim let Trevor test ride an electric bike and Trevor was blown away. It was like a cross between a motorcycle and a bicycle but all-electric and super quiet.
Trevor went online to start looking for suppliers of electric bicycles and he found his first supplier of electric bikes, Micargi Electric Bikes. Since then, Trevor and his team of dedicated customer service assistants have shipped over 100,000 electric bikes, electric scooters, electric skateboards, mobility scooters, electric wheelchairs and more to customers all around the world.
Up until this point, Trevor had no idea electric bikes even existed. He did some searching online but couldn't find an online store that was easy to shop or had a wide-selection and educational articles to help him learn about electric bikes. He decided to start a website called Electric Bike Paradise, the one you're on right now, to help those who want to shop, browse, and learn all in one place.
Trevor is also selling Mobility Scooters, Power Wheelchairs, and Patient Care Products online through his website Mobility Paradise. Mobility Paradise, just like Electric Bike Paradise is also committed to providing full selection of quality products with the best prices and exceptional customer service. Make your daily life easier with just one click and visit MobilityParadise.com now for a wide selection of scooters and more.
Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Operating online-only means we can offer all this without sacrificing any of the things that made us excited to start this business in the first place like being able to travel and help people all over the world.
Our Customer Support Team
Our team operates out of an office space in Wyoming and due to COVID-19 most of our team now works remotely from home. In order to keep our prices low and make our fulfillment processes as efficient as possible, all of our products now ship directly from our supplier's warehouses which are located throughout the continental USA.
Our Warehouses
Our supplier's warehouses are located strategically throughout the continental USA. Every supplier we work with ensures product quality and packing quality before each shipment. The carriers we use to ship the products are carefully chosen from their history of speedy delivery capability and their care in the delivery of packages without damages.
How To Contact Us
You can call our customer support and sales team Mon-Sun at 8am-8pm EST at (800) 590-2738.
You can chat live with our customer support and sales team Mon-Sun 8am-8pm EST, just look for the button in the lower-right corner that says "Chat with us."
You can email our customer support team and sales team: support@electricbikeparadise.com and we will reply within 1-2 hours during regular business hours Mon-Sun 8am-8pm EST.
You can write to us:
5830 E 2nd St, Ste. 7000 #715
Casper, WY 82609
We hope you enjoy our Electric Bike as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.
If you want to learn more about Electric Bikes, why you should get one, what they are, how they work, and when the best time to get one is, check out our Electric Bike Buying Guide.
If you're considering getting an electric bike, electric scooter, electric skateboard, mobility scooter, or electric wheelchair but don't have the cash or credit available to pay for one right now, you may be thinking about other financing options. We offer one of the best financing programs in the industry.
We have partnered with the best financing companies to give you the best chance of qualifying for credit. You will be required to apply for financing. You will fill out a credit line application. You are subject to credit approval.
Electric Bike Paradise has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.
You'll usually get a decision within seconds and be able to purchase that brand new electric bike or electric scooter of your dreams right from our website shipped directly to your door as fast as 3-10 business days. You have three options for financing: Paypal, Klarna, and Shop Pay Installments.
What types of financing options does Klarna offer?
How to apply for Klarna financing?
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On product page select Add to Cart.
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On shopping cart page select Secure Checkout.
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- Fill out form with your personal information.
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Select Continue to shipping method.
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Select your preferred Shipping method.
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Select Continue to payment method
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Select Slice it. Pay over time with Klarna.
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Select Complete Order.
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- Select preferred monthly payment options that are available. (Please note that monthly payment options are dependent on your cart balance and what Klarna decides to offer, we cannot change the financing options)
Examples
or
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Click Place Order.
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- Fill out form.
- Click Continue.
- Know instantly if you are approved for financing with Klarna.
- Receive a confirmation email outlining your purchase, due date(s), and other useful information once your product ships out.
- Contact Klarna customer service at any time with questions about your purchase.
- Contact support@electricbikeparadise.com or (800) 590-2738 if you have any questions. We are happy to help! :)
What types of financing options does Paypal offer?
The world-renowned recognized and respected leader in financing, PayPal, has offered customers of Electric Bike Paradise an exclusive deal to get financing for any Electric Bike over $99. NO INTEREST IF PAID IN THE FULL WITHIN 6 MONTHS!
PayPal Credit is a reusable credit line available on purchases at thousands of stores that accept PayPal. It's also available for purchases on eBay and exclusively at thousands of other online stores. Plus, it comes with the same security and flexibility you trust from PayPal.
If applying for Paypal Credit you will need to have a Paypal account or create one.
PayPal Credit is subject to credit approval as determined by the lender, Comenity Capital Bank, and is available to US customers who are of legal age in their state of residence. Promotional offers may not be available for purchases made on a mobile device.
The financing lasts for 6 months and is only valid on approved credit.
How Do I Apply for Paypal Financing?
(Please read the entirety of the instructions before you email or call. The next step may answer the question you have about the steps before it.)
**OR You will receive an instant denial. Electric Bike Paradise has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.
What Is The Option To Pay In Installments on Shop Pay?
- Add items to your cart.
- Check out with Shop Pay.
- Choose to pay in 4 installments.
Your first payment is either due at checkout or 2 weeks after your purchase. The next 3 remaining installments are automatically charged to your card saved on Shop Pay every 2 weeks. Don't worry, you'll get an email reminder before each payment to remind you.
Buy now, pay later with Shop Pay
FAQs about Shop Pay Installments
No, there are no late fees if you miss a scheduled payment.
What if I make a return on a purchase made through Installments with Shop Pay?
If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following:
- A smaller payment balance on the final payment
- Less future payments on the remaining loan balance
If your refund amount is more than the amount remaining on your Shop Pay Installments balance, then you can expect to receive the difference as a refund to your original debit card or credit card payment method within 3 to 10 business days.
Which payment methods are accepted if I use the option to pay Installments on Shop Pay?
The installments option on Shop Pay is available on debit and credit cards.
Have more questions?
- For questions about installment payments on Shop Pay, visit shop.affirm.com/help.
- For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.
If you have any issues with your product, please call us at (800) 590-2738 or email us at support@electricbikeparadise.com and we will assist you in filing a warranty claim with the manufacturer. Each manufacturer we stock has a different warranty, so please read the warranty that pertains to the specific manufacturer for which your item pertains.
Electric Bike Paradise Warranty Policy By Brands
Manufacturer’s Limited Warranty
This is the manufacturer’s limited warranty (“Limited Warranty”) for the AnyHill product (“Product”). This Limited Warranty describes the service available to you in the event your Product requires warranty service. Here at AnyHill, our goal Is to provide outstanding customer service. We’re dedicated to overcoming any obstacles until every customer is satisfied.
All AnyHill e-scooter products come with the manufacturer’s limited warranty for the Product to be free of major defects in material or workmanship to the original purchaser under normal use for up to 1 year. This sheet and the original purchase receipt for the purchase of your Product are the documents defining the Limited Warranty. Please retain this document and the original purchase receipt to preserve your warranty service.
1. Limited Warranty Period
This Limited Warranty covers all defects in material and workmanship of the Product arising or occurring as a result of your normal and ordinary use of the Product. In the event a defect covered by this Limited Warranty occurs, AnyHill will repair, send you the replacement parts or replace your Product following the terms of this Limited Warranty. The applicable period for the Limited Warranty begins from the original purchase date of the Product, and applies to the Product in the following ways:
Vehicle Body (1 year)
- Deck
- Front-Wheel and Hub Motor Assembly
- Front Fork and Neck Assembly
- Battery Cabin Assembly
- Control Board Assembly
- Stem
- Dashboard
- Handlebar
- Disc Brake
- Folding Latch
- Spring Cable
- Charge Socket
Other Components (180 days)
- Battery Charger
- Battery Pack
- Electronic Throttle
- Electronic Brake
Components Subject to Wear (90 days)
- Handlebar Grips
- Handlebar Ends
- Rear Wheel
- Headlight
- Front Fender
- Rear Fender
- Taillight
- Front Decorative Strips
- Rear Decorative Strips
- Deck Rubber Grip
- Front Fork Cover
- Safety Ring
- Reflective Stickers
- Bottom Cover (Plastic)
- Kick-stand
- Fastener Covers
- Charge Socket Cover
2. Limited Warranty Service Process
AnyHill’s online help resources are available. If you discover what you believe is a defect in your Product, please contact us. AnyHill’s technical support personnel are available to assist you in diagnosing and fixing any problems you may encounter in the use of your Product.
In the event we cannot help you fix the problem, you may be entitled to warranty service under this Warranty. To submit your Product for warranty service under this Limited Warranty, you will be asked to provide AnyHill with:
- the proof of purchase from an authorized retailer.
- Upon verification of your eligibility, you will need to provide your name, email address, mailing address, and contact telephone number to receive a return materials authorization (“RMA”) number.
AnyHill must receive your defective Product within thirty (30) days from AnyHill’s issuance of an RMA to you. AnyHill may direct you to a designated third party for warranty repairs.
You will be responsible for the cost of shipping and insuring the shipment of your Product to AnyHill, and you assume the risk of loss in the event your Product is lost or damaged during shipment from you to AnyHill.
You must include your defective Product within the original packaging. AnyHill is not responsible for any damages caused by your improper packaging or shipment of the Product to AnyHill. An authorized service provider will inspect your Product. If AnyHill determines that the problem is not covered under the Limited Warranty, AnyHill will notify you and inform you of service or replacement alternatives that are available to you on a fee basis, or AnyHill will return your Product to you unrepaired, and in such instance, you will be responsible for the cost of shipping and insuring the shipment of your Product from AnyHill to you.
For eligible warranty claims, AnyHill will service defective Products with new or reconditioned parts of the same or similar style at no cost to you for the service. Parts replaced by AnyHill will be retained by, and become the property of AnyHill.
For eligible warranty claims, AnyHill will refund your shipping costs for sending the defective Product to AnyHill and will pay reasonable return shipping charges for the return of the Product to you.
3. Limited Warranty Eligibility
- Your service request must be received by AnyHill within the Limited Warranty Period as described in clause 1, and AnyHill must receive your Product following the Limited Warranty Service Process as described in clause 2.
- Your Product must be purchased from an authorized reseller of the Product.
- You must retain the original purchase receipt and your Limited Warranty, and provide this documentation to AnyHill to verify your warranty eligibility.
- This Limited Warranty describes the service available to you in the event your Product requires warranty service.
- Your Product must be unmodified.
4. Limited Warranty Exclusions
This Limited Warranty describes the service available to you in the event your Product requires warranty service, and you may have additional protections under your local laws. This Limited Warranty does not cover and excludes damage to your Product:
- Caused by abuse, misuse, neglect, or commercial use.
- Caused by improper charging, storage, or operation, including, without limitation, use contrary to the users’ materials, use exceeding specified height, weight, and age limits, use on stairs, walls and curbs, or any extreme sport or exhibition use.
- Caused by accident, collision, riding over obstacles, racing, fire, water submersion, high-pressure water spray, freezing, earthquake, dropping, severe oxidation, or chemical solvent corrosion.
- Caused by any repair that was unauthorized by AnyHill.
- Caused by improper packaging or mishandling during shipment to the warranty service provider.
- That is cosmetic, including, scratches, dents, and the removal of protective coatings that are designed to diminish over time unless such damage occurred due to a defect in materials.
- Caused by the use of the Product with, or any modification to the Product using, any third-party product, component, or accessory that is not sold by AnyHill.
- That does not arise from AnyHill’s product design, technology, manufacturing, or quality.
5. Liability Disclaimer and Limitation
Except to the extent prohibited by applicable law, AnyHill shall not be liable for any incidental, indirect, special, or consequential damages, including but not limited to loss of profits, revenue or data, resulting from any breach of express or implied warranty or condition, or under any other legal theory, even when AnHhill has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental, or consequential damages, so the above limitation or exclusion may not apply to you.
Finally decided to give in and jump on the electrical scooter game. I am glad I made the decision of buying an Anyhill scooter. I Definitely recommend the Anyhill scooter to anyone that is undecided on which scooter to buy.
This is the best e-scooter ever, the best foldable design in the market, the air-filled tires and the disc brake make it the greatest e-scooter!!! I used mine for the last two years to commute to work and definitely, I’ll never change it!
My wife and I are intrigued by the capability of electric bikes and scooters. We currently own 2 e-bikes and 1 scooter at home and we love the convenience it offers for the local commute and a great companion during the trips when we carry in our car. This is 2nd scooter for us & we got this as this has a tall handle and makes it more comfortable to ride compared to the one we have currently. This scooter is fast and performs great with my weight of 165lbs and the throttle is responsive. Looks elegant overall. Nice design factor and solid build quality. We are impressed by this scooter for sure!
Grandson, 15, really likes, smooth ride, easy to handle, easy to store for apartment living. So far sturdy and durable. I rode it also, a very nice ride. Very happy with the purchase.
AnyHill UM-1 36V/7.5Ah 350W Folding Electric Scooter
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from 6693 reviewsSame helmet 38 dlls
The product is just as it says it was in the description. It came well packaged and was not too bad to put together. We love it.
Thank you to EBP...this is a "Bad Ass" of a scooter...Shipping was super fast, assembling was fast but I had to watch a YouTube video to make sure I wasn't missing anything... Yes I am a lady...lol...Sturdy, Strong and Speed is great for me. Im 5'4 190lbs. My Boyfriend believes this scooter is his...and he's 6'2 250lbs...look like I will be purchasing another very soon! Living in NYC and scooters and electric bike are becoming more popular... I have the Hottest scooter in Harlem.. Worth every Dollar.
I am happy with the bike
I have a question I purchased a 2 yr warranty if needed how do I contact someone. I have tried to contact Nakto by calling and I just get a hang up never speaking to anyone.
Please advise.
Just to let you know Jason purchased the bike as a gift for me his mother my name is Jackie
I like it i enjoy riding it to work
Just as described, I would say it goes a little faster than expected. Takes a little while to get use to throttle but other than that it’s great.
Great product!
Works very good. Thanks!
WE PUT THIS SCOOTER TOGETHER (VERY EASY) JUST FOLLOW WITH THE YOU TUBE LINK. FOR A OLDER PERSON YOU CAN’T GO WRONG.
Love love love my scooter. Just having a little issue with rear brakes, just the brake pad. But other than that. You will love this scooter. Highly recommend it.
My wife is able to roam the neighborhood with ease using your 3-wheeler while she is recovering from foot surgery. It is a powerful machine with long lasting battery.
Best, Great, #1, escooter
We love our new Tandem!
works great! Didn't think I would use it but I do,all the time!
it's a great bike,fun,quick,worked great right out of the box! Only wish it had a better display because this one is mostly unusable,lots of range for lots of fun 😀!!!
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