Bluetti EP500 + 3x PV200 Home Battery Backup Solar Generator Kit
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Bluetti EP500 with 3 PV200 Portable Solar Panels, 5100Wh Portable Solar Generator Kit, LiFePO4, 2000-Wattage, 200-Watt Monocrystalline Panels, USB Output, 4 Pure Sine Wave AC Outlets, Solar Panel Chargeable, and Wireless Charging Pads, Smart Touchscreen and Bluetooth Connection
A Movable Solar Generator Station to Stay Powered Anywhere!
Go anywhere and power your gadgets with the Bluetti EP500 with 3 PV200 Solar Generator kit, featuring a portable package with an incredible 5,100 watt-hours capacity. It comes with three PV200 solar panels with a total generating power of 600 watts under full sun! It has a lot of power for most heavy-duty power tools, TVs, electric cookers, kitchen appliances, and computer electronics. In addition, you can use it at home as an uninterruptible power supply (UPS). It is rollable and portable, so you can watch a movie on a large screen TV or have a dance party with your big speakers while camping. Thanks to its super-size capacity, the Bluetti EP500 with 3 PV200 Solar Panel Set is one of the best portable solar systems you can buy. It is a choice for users who need lots of power.
A Compact Power Station with Lots of Capacity
The Bluetti EP500 has enough capacity and capability to power up to 15 devices, including laptops, computers, TVs, and air conditioners. You will find a portable power station handy in various situations, like in event spaces, using equipment such as stoves, speakers, and TVs, and using electronics for camping. It is also handy as an emergency backup power during a power outage. Aside from using them in far-flung places, you can now operate your electronics and tools during power outages or inclement weather. The EP500 comes in a durable and rollable package. The included Bluetti PV200 panels are made for outdoor use. It is more efficient and charges faster, and can do so even when the temperature is high.
Powered by Stable LiFePO4 Batteries
The Bluetti EP500 Portable Power Station is powered by lithium-iron (LiFePO4) deep-cycle batteries and comes with an advanced battery management system. This is a more stable lithium battery technology with a high safety margin. It is a high-capacity battery that can withstand a lot of cycles, up to 3,500 times, and still retain 80% of its capacity. The power station has long battery life and still retains excellent output and capacity even with frequent usage.
Way Better than Fuel-Powered Generators
The problem with gas generators is that they are noisy and vibrate a lot. In addition, generators are not suited in the home or the outdoors because they emit unpleasant fumes and toxic carbon monoxide. If you try to use a gasoline generator in the wilderness or nature parks, you will attract attention due to the noise.
Using gasoline generators is impractical in many situations. They need periodic maintenance to ensure it does not misfire or develop leaks in their fuel lines that can cause a fire. Compare that to portable power stations that are quiet, light in weight, and do not emit smoke when operating.
Power Up to 15 Devices at Once
The Bluetti EP500 Power Station has four AC outlets and five USB ports to power several devices. The power station also has full safety features, including a battery management system with over-voltage and heat protection. It comes with a touchscreen LCD and connects to your phone via Bluetooth so you can keep an eye on the power level, so purchase the Bluetti EP500 with 3 PV200 Portable Solar System here at Electric Bike Paradise!
- Power your home and your tools wherever you go with Bluetti EP500 with 3 PV200. This power station is a much safer alternative to fuel-powered generators that are noisy, emit polluting exhaust gases, and require maintenance. It is handy for powering up your power tools and electric devices in remote locations with no power. This makes the complete solar system useful for hiking, outdoor adventures, fieldwork, gatherings, organizing parties and events, DIY projects, and a power backup at home.
- The Bluetti EP500 packs an incredible 5,100-watt-hour capacity. It delivers 2,000 watts of continuous power and up to 4,800 watts of surge peak, which is more than enough for high-power devices and electronics such as power tools, large-screen TVs, toasters, mini-fridge, and speakers. The EP500 also comes with USB-C and USB-A ports, plus wireless charging pads, for mobile devices and laptops. You can bring this power station on distant adventures and watch your favorite movies on your phone or computer.
- The included Bluetti PV200 monocrystalline solar panels are energy efficient and portable. The panels have a long-lasting ETFE coating and come with a kickstand. It is easy to set up. The panels are foldable so you can fold and transport it.
- Even if you are at home, you will find uses for the Bluetti EP500. It is a good power backup in case of inclement weather. You can also plug it into the wall outlet to serve as an uninterruptible power supply. The power station measures 22.8” inches L x 11.8” inches W x 29.9” inches H, much smaller than most gas generators. It weighs 167.5 lbs. It comes with wheels so you can roll it around.
- You can quickly recharge it by hooking it up on a wall outlet, with the 12-volt car output, or with the Bluetti Solar Panels. The Bluetti EP500 has a built-in MPPT controller that improves recharging efficiency from solar panels.
- It is powered by proven lithium-iron batteries that have high power capacity and excellent longevity (up to 3,500+ cycles). It has very stable cell chemistry that can withstand a lot of charges and discharges. We recommend you use and recharge the power station every three to six months to preserve battery lifespan.
- Bluetti EP500 Portable Power Station comes with (4x) 120V AC outlets, four USB-A ports, one fast-charge USB-C port (100W), two wireless charging pads, and other DC outlets. The power station has a complete set of safety features, including under- and over-voltage, overcurrent, discharge protection, overheat, short circuit, and overcharging protection.
- It is a much better alternative to noisy and smelly gas-powered generators. You have plenty of options to recharge it on wall outlets and solar panels. You can easily see the remaining power and the actual power input/output on the LCD.
Enjoy Having Power on the Road!
Do you want to have a consistent source of power in your home? Want to use your equipment or tools in distant places with no power? Have an eco-friendly and quiet energy source with the Bluetti EP500 with 3 PV200 Panel Solar Power Station, featuring a compact package with an incredible capacity and capability of delivering up to 2,000 watts. That is more than enough for power-hungry equipment such as electric grills, pressure cookers, speakers, lights, mini-fridges, or microwave ovens. The power station can be used for up to 15 devices at once! It is a good power source for sensitive electronics like computers and medical equipment. You can also plug it into your home outlet to serve as a UPS. The included PV200 are enough to completely charge the EP500 so you can go completely off-grid.
Plenty of Outlets for Appliances and Gadgets
The Bluetti EP500 also comes with several AC outlets and USB-A and USB-C outlets to power tools and computers. You will find it handy for remote working on the beach, in parks, or while camping. You can also use it as a power source during events, construction, fieldwork, and other off-grid locations. It is also useful as a power backup or for DIY work in locations where long extension cords are impractical or where power is hard to find.
Powered by High Capacity Lithium Batteries
The portable power station is made with LiFePO4 batteries that have stable chemistry and a high energy density. The power station comes with wheels and can be easily rolled around. Because of its light weight, you can easily carry it around and transport it in your car.
Rechargeable with Solar Panels and AC Outlets
The Bluetti EP500 is easily charged using wall outlets and solar panel setups. You can hook it with the Bluetti Solar Panels for a truly off-grid experience, or plug it into your car and charge it while you drive. You can hook it into an AC outlet for quicker charging. The Bluetti PV200 panels are monocrystalline with up to 23.4% efficiency compared to polycrystalline panels. Set the panels under full sun to charge the EP500 without relying on wall outlets. The panels are durable and made for outdoor use.
Comes with Complete Safety Features for Your Peace of Mind
The Bluetti EP500 Portable Power Station is quiet and much safer than generators. It comes with overvoltage, overcurrent, short circuit, high-temperature, and over-charging protection. The unit shuts down automatically when too much power is drawn to preserve the battery capacity. Do note that the unit is not waterproof.
The power station has a safe operating temperature range of -12 to 40 C (-4 to 104 F). The Bluetti EP500 is a clean and reliable source of power. Use it to charge computers and other delicate gadgets such as drones, TVs, cameras, tablet computers, and laptops.
Be More Capable with Clean and Portable Power Solutions by Bluetti
A portable power station is advantageous for off-grid and a power backup for homes or businesses. Now you can have a ready power source in case of blackouts or bring it to distant locations and still use your electrical equipment or devices. Now you can watch TV or use your laptop while camping.
Our design philosophy at Bluetti is hoping for a better earth and blue sky, and much more, in the future. From that idea, we built a whole line of solar power storage products for adventurers and homeowners. Our company is currently headquartered in Vegas, Nevada. We started selling on Amazon.com in 2019 and have met success ever since. Our devices have safety features, with CEC, DOE, FCC, QC3.0, and CA Prop 65 certifications. Get amazing deals plus tons of freebies when you purchase this Bluetti EP500 with 3 PV200 Portable Solar Panels Solar System here at Electric Bike Paradise!
Specifications
Power Station Model: EP500
Solar Panel Model: PV200
Power
- Power: 200W
- Lamination: ETFE (Ethylene tetrafluoroethylene)
- Cell Type: Monocrystalline Silicon
- Cell Efficiency: Up to 23.4%
- Voltage at Max Power(Vmp): 20.5V
- Current at Max Power(Imp): 9.7A
- Open Circuit Voltage(OCV): 26.1V
- Short Circuit Current(Isc): 10.3A
General
- Connector: Standard MC4 Connector
- Weight: 16.1lbs (7.3kg)
- Dimensions (Unfolded): 23.2 × 89.2in (59 × 226.5cm)
- Dimensions (Folded): 23.2 × 24.8inch (59 × 60cm)
- Operating Temperature: 14-149℉ (-10-65℃)
- Best Working Temperature: 77℉ (25℃)
- Cable Length: 118in (3m)
- Warranty: 24 Months (Enter to learn more about BLUETTI warranty policy)
What's in the Box
Product Video
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Frequently Asked Questions
In-Grid UPS Setup Guide
For non-solar-powered household circuits
- An electrician with a professional technician certificate is required to install the in-grid power system, connect the wires of critical equipment from your main electrical box to the BLUETTI UPS BOX. When the power fails, it will automatically switch to EP500 or EP500 Pro for the power supply. The connection method: power grid--home main circuit--BLUETTI UPS box--EP500 or EP500Pro--critical equipment (such as refrigerator, electric light, and server).
Solar-powered UPS
- If the open-circuit voltage of the solar panels is within the specified input range of EP500, they can be directly connected into EP500 or EP500Pro through the MC4 port connectors to build up the UPS system.
- If the open-circuit voltage of your panels exceeds the input limitation of EP500 or EP500Pro, they need to pass the "PV step-down module" to decrease the voltage before connecting into the system. The connection method is solar panels--PV step-down module--EP500 or EP500Pro--critical equipment (such as refrigerator, electric light, and server).
Why is there a limitation on the power of the equipment loaded by the US version of EP500 orEP500Pro in the mobile UPS mode?
- When EP500 or EP500Pro is plugged into a home wall outlet, the power output will be limited by the current of the wall plug.
The power of output is subject to
- If your home's socket features 120V/15A, the equipment carried by EP500 or EP500Pro cannot exceed 1800W.
- If your home socket features 120V/25A, then EP500 load equipment can be no more than 2000W, and EP500Pro can be 3000W for safety.
Can I change the working mode of EP500 or EP500Pro to work as a mobile UPS after the EP500 connected to the home grid?
- Yes, you can. Turn off EP500 or EP500Pro first, and then unplug the cable on it, remind to set the Max. Grid Current to 15A.
What is the UPS switching time?
There are two types of working conditions of UPS for EP500
- No delay for online UPS.;
- 20ms from standby UPS.
How much is the loss of AC and DC?
- In standby state: less than 10W,
- AC_ON & DC_OFF: less than 20W,
- AC-ON & DC_ON: less than 25W
After the stated 6000 battery cycles, how much capacity is left in EP500 and EP500 Pro?
- EP500 and EP500 Pro can maintain above 50% capacity after 6000 cycles.
What's the frequency?
- 60Hz: US, Canada
- 50Hz: Europe, UK, Australia
- Frequency 50/60Hz cannot be switched.
What should I do if the solar panels on the roof of my house exceed the open circuit voltage requirement?
- You can reduce the open-circuit voltage by ordering a BLUETTI PV Voltage Drop Modular. Doesn't require changing the original installation and connection method of solar panels in your house. Through this modular, the open-circuit voltage of roof panels can be matched with the input specs of EP500/EP500Pro
Can I use third party solar panel and what conditions need to be met?
Yes, you can. However, it must meet
- Open Circuit Voltage(OCV)
- EP500: 55-145V/Max.20A, Max.1200W.
- EP500Pro: dual MPPT，each is 35-150V/Max.12A,1200W Max. (2400W Max. For dual connection).
- Suitable MC4 connector.
- We recommend that the solar panels to be connected should be of the same brand.
Are there any restrictions on the use of the 100W USB-C port?
- The charging power will work at only 60W at most instead of 30W if the USB-C cable does not have 5A MFI certification.
After the DC port of 12V30A is opened, can the other DC ports be used?
- No, for the 30A large-current, the other ports besides 12V/30A RV ports won`t work. In addition, you must cover the rubber plug when the DC is turned on and the 12V/30A port is idle , otherwise it may cause a short circuit if the cable falls in.
Note on the output power of the Split Phase Bonding Function.
- There is only one AC port marked 4000W/220-240 (or 6000W/220-240) on the Split Phase Fusion Boxes that can power the High-voltage devices. Other 6 AC ports cannot load more than 2000W on EP500 (3000W on EP500Pro).
- Under Split Phase Bonding mode, the total load power of all AC ports (on the machine and Split Phase Fusion Boxes) can not exceed 4000W for EP500 (6000W for EP500Pro).
If one of the EP500(or EP500Pro) is out of power, does the Split Phase Bonding Function continue to work?
- If any one of the two EP500(or EP500Pro) runs out of power, the high-voltage output ports on the Split Phase Fusion Boxes will stop outputting power. The machine which still has the power needs to be set to ”Single Phase” mode manually.
Does the Split Phase Bonding Function apply to one EP500 and one EP500 Pro?
- No. Only applicable to units of the same model and specifications. For example, two EP500 or two EP500Pro are recommended. Besides, the Split Phase Fusion Boxes also are different.
Order a Bluetti EP500 + 3x PV200 Home Battery Backup Solar Generator Kit today from ElectricBikeParadise.com. Free shipping + free gifts on all of our Bluetti Solar Generators. Buy today and get a discount, free shipping, and a free gift!
Normally, Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if product is in stock, however, due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders. Order processing times of some brands can take up to 7-14 days. This is an industry-wide issue caused by the high demand of our products due to Covid-19 and the strain on supply chains. We appreciate your patience and understanding. Please see the specific brand shipping policy for current estimates of order fulfillment times. Please contact us by phone at (800) 590-2738 or email us at support@electricbikeparadise.com with any questions you may have.
Please see below Electric Bike Paradise Shipping time Delivery Info Policy By Brands
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
Order Confirmation:
- You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
- As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
- If your item is on backorder or unavailable, we will reach out to you via email.
- If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
Order Shipment:
- If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will usually ship within 1-2 business days from the date of your order, unless it is a backorder or built-to-ship product.
- We will send you the tracking information as soon as it ships to the email address you provided when checking out.
- We ship daily via UPS Ground, Fed Ex Ground, and various LTL Freight carriers to the lower 48 states.
- Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at an additional cost.
- We do not offer Cash On Delivery.
- A phone number is required by the freight company so a delivery appointment can be made.
- Failure to provide a good phone number you can be easily reached at may cause a delay in delivery as freight items will not be delivered without an appointment.
- A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
- Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
- As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
- To avoid a delay in receiving your order from customs, consider the following:
- Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
- We do not refund original shipping charges for goods that are refused for delivery at customs.
- We will deduct all additional fees resulting from refused international shipments from your refund.
- If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
- If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
- We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
- If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@electricbikeparadise.com.
Damages:
- Please inspect the packaging of your items when they arrive.
- If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.
- If your item(s) do arrive damaged, please send photos to support@electricbikeparadise.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
- All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
- If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
- If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Backorders:
- From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
- The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
- If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
- Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.
Important Freight LTL Shipment
- When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
- You need to be at the delivery address during the delivery window to receive and sign for the item.
- The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
- Please make sure the phone number you entered at checkout is a good number to contact you at.
- Don't screen your calls until your item has been delivered.
- The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
- Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):
- Carton damage requires visual inspection of contents of the unit.
- ElectricBikeParadise.com recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify ElectricBikeParadise.com immediately.
- IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
- Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Carton packaging has excessive damage with the exposed product:
- Refuse shipment
- Sign carrier paperwork: “Carton damaged and refused”
- Notify ElectricBikeParadise.com immediately.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@electricbikeparadise.com.
Returns, Refunds, Cancellation, and Pre-Order Policy
ElectricBikeParadise.com is committed to providing the best customer service in the Electric Bike industry. Our goal is to make your shopping experience as easygoing as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
ElectricBikeParadise.com 30-Day Satisfaction Guarantee Return Policy
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 30 days of the delivery date.
- Our return policy applies to cancellations made after an item has been physically shipped or refused at the time of delivery.
- We will refund the product price minus any applicable fees and charges.
- Original shipping charges are non-refundable.
- You are responsible for any return shipping charges.
- Refunds will be applied to the same payment method used when the original purchase was made.
The Following Cannot Be Returned
- Products that are eligible for parts under manufacturer warranty
- Products that have had their original manufacturer packaging opened
- Products that have been out of their original manufacturers' packaging
It is the customer's responsibility to return the merchandise in a new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return requests must be submitted in writing and sent to support@electricbikeparadise.com
*Exclusions
ElectricBikeParadise.com works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under the "Returns" tab on the product page and below:
ElectricBikeParadise.com Returns Policy By Brands
Refund
We offer a 30-day hassle-free money back guarantee. This only applies to product purchased directly from BLUETTI. For all other purchases, please contact the retailer/distributor you purchased from directly and follow their return policy.
Please note-30-Day money-back guarantee not applicable on unpacked/used products. Please make sure the package is in good condition and will not affect the re-sale. In addition, the shipped orders and cannot be refunded during transportation.
Valid Proof of Purchase
- Order number of purchases made through BLUETTI direct.
- Sales invoice or order confirmation email that clearly shows the description of the product, its price and sales channel.
Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).
*The defective item’s serial number (usually on the bottom of the product) and/or visible proof (eg. Short video) depicting the defect will be required.
How to Return/Replace/Repair an Item
- Contact us for a Return Merchandise Authorization (RMA) Number. BLUETTI will not accept returned items without prior authorization and RMA.
- Write the RMA number on the shipping label outside the
*RMA numbers should be clearly displayed on the shipping label of returned package. Do not write the RMA number directly on the box. Packages without an RMA number on the return shipping label may not be accepted by our local warehouse. - BLUETTI will repair/replace(at BLUETTI’s expense) any faulty products during the warranty period. A replacement resumes the warranty period left of the original order.
- We will proceed with replacement in 14 business days after confirming that the defective item is received at our warehouse. The final resolution is subject to the availability of the replacement items.
Shipping costs should be paid by the customer in the following situations:
- Returning products without any proven defect.
- Warranty claims on items taken outside the original country of purchase
- Returning items claimed to have defects but found to be in proper functioning status by BLUETTI.
- Costs related to unauthorized returns (any returns made outside of the approved warranty process)
RETURN PROCEDURE
- All return requests must be submitted in writing and sent to support@electricbikeparadise.com
- If your return is approved you will receive an email from us with return instructions.
- Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
- We recommend taking a picture of the package and/or the item before shipping.
- Ship the package. We will either provide you with a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
- Please provide us with the tracking number.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.
QUESTIONS? EMAIL US: SUPPORT@ELECTRICBIKEPARADISE.COM
CANCELLATIONS
All cancelled orders are subject to a 5% cancellation fee. This fee covers our costs from our credit card processing company and our administrative costs of handling your cancellation. Whenever we refund an order, we are not refunded our merchant card processing fees and it takes our team time to deal with your cancellation, which costs us money.
Please be careful before you place your order that you fully understand that the product is right for you, and that if there is any lead time associated with the product, as there is with built-to-order products for instance, that you are aware and ok with it.
If your order has not been shipped yet, this is the only fee you will incur.
If your order has been shipped, the standard return procedure applies and more fees will apply like shipping costs and return shipping costs, and restocking fees if any. We do not charge restocking fees, we only pass them on from our supplier.
Refunds will only be issued to the original credit card or your financing account that you used when placing your order. We do not issue checks or cash refunds.
The only time we will waive this fee is if you request your order to be cancelled due to out of stock or extended lead time. However, if you choose to change your order to another product that's in stock, we may reward you with either an additional discount of our choosing or an additional free gift.
PRE-ORDERS
We rely on just-in-time fulfillment from our suppliers to provide you with a vast array of products for sale at low factory-direct pricing. This allows us to cut the costs of overhead and middle-men and pass those savings onto you. Sometimes, products are so popular that they go out of stock before the next shipment arrives at our supplier's warehouse.
If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available.
If you can't or don't want to wait, you can choose an alternative product. At that point, we will either charge or refund you the difference, update your order, and ship out the alternative product.
If you don't want an alternative product, you can cancel your order without any cancellation fee.
If you choose to accept the ETA and wait for your product, your order will be placed on pre-order status. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives.
If you choose to cancel your order after you have confirmed your pre-order, and it still hasn't shipped yet (like in the case that it gets delayed further) then you will be charged the 5% cancellation fee we must charge to recoup the losses we incur from our credit card processing company when we issue refunds.
If you choose to cancel your pre-order after the product has shipped, the normal return policy applies.
Thanks for your understanding.
QUESTIONS? EMAIL SUPPORT@ELECTRICBIKEPARADISE.COM
DAMAGED MERCHANDISE
In the event of damage to your product in shipping, please contact support@electricbikeparadise.com to arrange for replacement and pick-up of the damaged product. Please refer to our Shipping Policy for more details.
EMAIL: SUPPORT@ELECTRICBIKEPARADISE.COM
DEFECTIVE MERCHANDISE
Most of our products come with at least a 1-year manufacturer's warranty. The warranty information can be found under the "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
EMAIL SUPPORT@ELECTRICBIKEPARADISE.COM
PLEASE READ!
It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days, or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.
We work very hard to ensure that we offer the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.
To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates, holiday sale, and "buy one, get one free" offers are not eligible
- The item must be in stock on the competitor's website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
If you want to check if we can price match a product before you place your order, please contact us.
The Following Brands Are Excluded:
Welcome to Electric Bike Paradise
We are passionate about helping you find the best Electric Bike, Electric Scooter, Electric Skateboard, Mobility Scooter, or Electric Wheelchair for your needs. We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the Electric Bike market. Our customers include recreational cyclists, daily commuters, elderly, and obese who are seeking to be healthy and physically fit. Our customers are seeking an electric bike or scooter or skateboard to enjoy daily adventures, explore more, reduce stress, improve their heart health, avoid arthritis, improve their breathing, lower the impact on their knees during exercise, improve their sleep, improve their immune system, lower their risk of diabetes, boost their energy level and lose weight.
What sets us apart from the rest? Large generic retailers lack the specialized knowledge to answer specific questions on assembly warranty and product benefits and features. We know our Electric Bikes inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.
Our Commitment To You
- World-class customer service.
- FREE shipping to the lower 48 USA on every order.
- Most Electric Bikes, Scooters, Wheelchairs, and Skateboards come 95% assembled with very little assembly required. *Some exclusions apply. Please see product page for details.
- We guarantee that our prices are the lowest online.
- We have been in business since 2010 and have thousands of satisfied customers, see what they had to say here!
Our Mission: "To Help You Get Healthy and Physically fit"
At Electric Bike Paradise, our mission is to help you get healthy and physically fit. Electric Bikes have allowed recreational cyclists, daily commuters, elderly, and obese to be healthy and physically fit. We want to help you enjoy daily adventures, explore more, reduce your stress, improve your heart health, avoid arthritis, improve your breathing, lower the impact on your knees during exercise, improve your sleep, improve your immune system, lower your risk of diabetes, boost your energy level and lose weight.
We believe Electric Bikes are revolutionizing the way people enjoy their day while cycling. With the increasing popularity of the Electric Bikes and Scooters, everybody's specific needs can be met.
We provide the following value-added benefits with every order:
- 100% Secure Shopping
- We Value Your Privacy
- Trusted Brand Names
- Authorized Online Dealer
- Best Return Policy
- Free Shipping Every day
- Low Price Guarantee
- Satisfaction Guarantee
- Courteous Sales Experts
Worried About Price?
- We are an authorized dealer for our suppliers and we ship directly from their warehouse.
- With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
- We offer fast free shipping, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.
We understand buying an Electric Bike, Scooter, Wheelchair, or Skateboard is a significant investment so we want to make the buying process as easy as possible for you.
Go ahead and place your order today and if you have any questions give us a call or email us at support@electricbikeparadise.com.
How We Give Back To The Community
We love to give back to our community. From assisting health enthusiasts choose their perfect rides to helping less fortunate communities, we've done it all. Our love for electric bikes extends far beyond our local community. We want to help the world. We've partnered with People For Bikes and World Bicycle Relief to help people not just in the USA but around the world live a better life with the help of an Electric Bike. It's amazing what a difference an Electric Bike can make to a person's life. Watch this video to learn more about what the People For Bikes and World Bicycle Relief does for the communities.
We donate a portion of our profits to People For Bikes and World Bicycle Relief. All proceeds go to help the people of small communities get a bicycle of their own, to help promote a healthier future with biking, and help themselves create a better and healthier lives.
Meet The Founder
The owner, Trevor, is from Seattle, Washington and started selling bicycles, electric bikes, and electric scooters online in 2010 and eventually built Electric Bike Paradise to serve customers all over the USA.
In 2013, Trevor was introduced to Electric Bikes when he was in college. He was selling fixed gear bikes and road bikes, beach cruiser bikes, and tandem bikes on eBay and Amazon and went to buy a used fixie bike from a seller on craigslist to use as a personal commuter bike.
That seller happened to be Tim, the founder of BMEbikes. He met Tim and his brother who showed Trevor the electric bikes they were creating as a side-project in the back of their car turbocharging business in Northridge, California. Tim let Trevor test ride an electric bike and Trevor was blown away. It was like a cross between a motorcycle and a bicycle but all-electric and super quiet.
Trevor went online to start looking for suppliers of electric bicycles and he found his first supplier of electric bikes, Micargi Electric Bikes. Since then, Trevor and his team of dedicated customer service assistants have shipped over 100,000 electric bikes, electric scooters, electric skateboards, mobility scooters, electric wheelchairs and more to customers all around the world.
Up until this point, Trevor had no idea electric bikes even existed. He did some searching online but couldn't find an online store that was easy to shop or had a wide-selection and educational articles to help him learn about electric bikes. He decided to start a website called Electric Bike Paradise, the one you're on right now, to help those who want to shop, browse, and learn all in one place.
Trevor is also selling Mobility Scooters, Power Wheelchairs, and Patient Care Products online through his website Mobility Paradise. Mobility Paradise, just like Electric Bike Paradise is also committed to providing full selection of quality products with the best prices and exceptional customer service. Make your daily life easier with just one click and visit MobilityParadise.com now for a wide selection of scooters and more.
Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Operating online-only means we can offer all this without sacrificing any of the things that made us excited to start this business in the first place like being able to travel and help people all over the world.
Our Customer Support Team
Our team operates out of an office space in Wyoming and due to COVID-19 most of our team now works remotely from home. In order to keep our prices low and make our fulfillment processes as efficient as possible, all of our products now ship directly from our supplier's warehouses which are located throughout the continental USA.
Our Warehouses
Our supplier's warehouses are located strategically throughout the continental USA. Every supplier we work with ensures product quality and packing quality before each shipment. The carriers we use to ship the products are carefully chosen from their history of speedy delivery capability and their care in the delivery of packages without damages.
How To Contact Us
You can call our customer support and sales team Mon-Sun at 8am-8pm EST at (800) 590-2738.
You can chat live with our customer support and sales team Mon-Sun 8am-8pm EST, just look for the button in the lower-right corner that says "Chat with us."
You can email our customer support team and sales team: support@electricbikeparadise.com and we will reply within 1-2 hours during regular business hours Mon-Sun 8am-8pm EST.
You can write to us:
5830 E 2nd St, Ste. 7000 #715
Casper, WY 82609
We hope you enjoy our Electric Bike as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.
If you want to learn more about Electric Bikes, why you should get one, what they are, how they work, and when the best time to get one is, check out our Electric Bike Buying Guide.
If you're considering getting an electric bike, electric scooter, electric skateboard, mobility scooter, or electric wheelchair but don't have the cash or credit available to pay for one right now, you may be thinking about other financing options. We offer one of the best financing programs in the industry.
We have partnered with the best financing companies to give you the best chance of qualifying for credit. You will be required to apply for financing. You will fill out a credit line application. You are subject to credit approval.
Electric Bike Paradise has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.
You'll usually get a decision within seconds and be able to purchase that brand new electric bike or electric scooter of your dreams right from our website shipped directly to your door as fast as 3-10 business days. You have three options for financing: Paypal, Klarna, and Shop Pay Installments.
What types of financing options does Klarna offer?
How to apply for Klarna financing?
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On product page select Add to Cart.
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On shopping cart page select Secure Checkout.
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- Fill out form with your personal information.
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Select Continue to shipping method.
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Select your preferred Shipping method.
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Select Continue to payment method
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Select Slice it. Pay over time with Klarna.
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Select Complete Order.
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- Select preferred monthly payment options that are available. (Please note that monthly payment options are dependent on your cart balance and what Klarna decides to offer, we cannot change the financing options)
Examples
or 
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Click Place Order.
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- Fill out form.
- Click Continue.
- Know instantly if you are approved for financing with Klarna.
- Receive a confirmation email outlining your purchase, due date(s), and other useful information once your product ships out.
- Contact Klarna customer service at any time with questions about your purchase.
- Contact support@electricbikeparadise.com or (800) 590-2738 if you have any questions. We are happy to help! :)
What types of financing options does Paypal offer?
The world-renowned recognized and respected leader in financing, PayPal, has offered customers of Electric Bike Paradise an exclusive deal to get financing for any Electric Bike over $99. NO INTEREST IF PAID IN THE FULL WITHIN 6 MONTHS!
PayPal Credit is a reusable credit line available on purchases at thousands of stores that accept PayPal. It's also available for purchases on eBay and exclusively at thousands of other online stores. Plus, it comes with the same security and flexibility you trust from PayPal.
If applying for Paypal Credit you will need to have a Paypal account or create one.
PayPal Credit is subject to credit approval as determined by the lender, Comenity Capital Bank, and is available to US customers who are of legal age in their state of residence. Promotional offers may not be available for purchases made on a mobile device.
The financing lasts for 6 months and is only valid on approved credit.
How Do I Apply for Paypal Financing?
(Please read the entirety of the instructions before you email or call. The next step may answer the question you have about the steps before it.)
**OR You will receive an instant denial. Electric Bike Paradise has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.
What Is The Option To Pay In Installments on Shop Pay?
- Add items to your cart.
- Check out with Shop Pay.
- Choose to pay in 4 installments.
Your first payment is either due at checkout or 2 weeks after your purchase. The next 3 remaining installments are automatically charged to your card saved on Shop Pay every 2 weeks. Don't worry, you'll get an email reminder before each payment to remind you.
Buy now, pay later with Shop Pay
FAQs about Shop Pay Installments
No, there are no late fees if you miss a scheduled payment.
What if I make a return on a purchase made through Installments with Shop Pay?
If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following:
- A smaller payment balance on the final payment
- Less future payments on the remaining loan balance
If your refund amount is more than the amount remaining on your Shop Pay Installments balance, then you can expect to receive the difference as a refund to your original debit card or credit card payment method within 3 to 10 business days.
Which payment methods are accepted if I use the option to pay Installments on Shop Pay?
The installments option on Shop Pay is available on debit and credit cards.
Have more questions?
- For questions about installment payments on Shop Pay, visit shop.affirm.com/help.
- For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.
If you have any issues with your product, please call us at (800) 590-2738 or email us at support@electricbikeparadise.com and we will assist you in filing a warranty claim with the manufacturer. Each manufacturer we stock has a different warranty, so please read the warranty that pertains to the specific manufacturer for which your item pertains.
Electric Bike Paradise Warranty Policy By Brands
This warranty gives you specific legal rights, and you may have other rights that vary from state to state (or by country or province). other than as permitted by law, BLUETTI does not exclude, limit or suspend other rights you may have, including those that may arise from the nonconformity of a sales contract. for a full understanding of your rights, you should consult the laws of your country, province, or state.
Other distributors, suppliers, or resellers may provide their own warranties to you. If you don’t purchase from BLUETTI directly, please contact them for further information.
Warranty period
|
Item |
General Warranty period (month) |
Warranty period for AC200 Indiegogo backers (month) |
|
Power Station |
24 |
36 |
|
Solar panel |
24 |
24 |
|
Accessories(Adapter/Cable/others) |
12 |
12 |
Replacement/Maintenance
Exclusions
BLUETTI’s warranty does not apply to:
- Misused/abused/damaged by accident/damaged due to acts of nature. (For example lightning strikes, tornadoes, hurricanes, and such)
- Unauthorized modification/repair/dis-assembly or operation not in accordance with the official instructions or manuals;
- Non-quality related issues
- Items purchased from unauthorized resellers
- Used for special applications other than normal consumer use
- Lost /stolen/free/refunded product
- Any defects or damages caused by exposure to excessive heat, cold, liquids, or other external causes.
- Not able to provide valid proof of purchase
How to claim a warranty?
Feel free to contact our customer service team.
Bluetti EP500 with 3 PV200 Portable Solar Panels, 5100Wh Portable Solar Generator Kit, LiFePO4, 2000-Wattage, 200-Watt Monocrystalline Panels, USB Output, 4 Pure Sine Wave AC Outlets, Solar Panel Chargeable, and Wireless Charging Pads, Smart Touchscreen and Bluetooth Connection
A Movable Solar Generator Station to Stay Powered Anywhere!
Go anywhere and power your gadgets with the Bluetti EP500 with 3 PV200 Solar Generator kit, featuring a portable package with an incredible 5,100 watt-hours capacity. It comes with three PV200 solar panels with a total generating power of 600 watts under full sun! It has a lot of power for most heavy-duty power tools, TVs, electric cookers, kitchen appliances, and computer electronics. In addition, you can use it at home as an uninterruptible power supply (UPS). It is rollable and portable, so you can watch a movie on a large screen TV or have a dance party with your big speakers while camping. Thanks to its super-size capacity, the Bluetti EP500 with 3 PV200 Solar Panel Set is one of the best portable solar systems you can buy. It is a choice for users who need lots of power.
A Compact Power Station with Lots of Capacity
The Bluetti EP500 has enough capacity and capability to power up to 15 devices, including laptops, computers, TVs, and air conditioners. You will find a portable power station handy in various situations, like in event spaces, using equipment such as stoves, speakers, and TVs, and using electronics for camping. It is also handy as an emergency backup power during a power outage. Aside from using them in far-flung places, you can now operate your electronics and tools during power outages or inclement weather. The EP500 comes in a durable and rollable package. The included Bluetti PV200 panels are made for outdoor use. It is more efficient and charges faster, and can do so even when the temperature is high.
Powered by Stable LiFePO4 Batteries
The Bluetti EP500 Portable Power Station is powered by lithium-iron (LiFePO4) deep-cycle batteries and comes with an advanced battery management system. This is a more stable lithium battery technology with a high safety margin. It is a high-capacity battery that can withstand a lot of cycles, up to 3,500 times, and still retain 80% of its capacity. The power station has long battery life and still retains excellent output and capacity even with frequent usage.
Way Better than Fuel-Powered Generators
The problem with gas generators is that they are noisy and vibrate a lot. In addition, generators are not suited in the home or the outdoors because they emit unpleasant fumes and toxic carbon monoxide. If you try to use a gasoline generator in the wilderness or nature parks, you will attract attention due to the noise.
Using gasoline generators is impractical in many situations. They need periodic maintenance to ensure it does not misfire or develop leaks in their fuel lines that can cause a fire. Compare that to portable power stations that are quiet, light in weight, and do not emit smoke when operating.
Power Up to 15 Devices at Once
The Bluetti EP500 Power Station has four AC outlets and five USB ports to power several devices. The power station also has full safety features, including a battery management system with over-voltage and heat protection. It comes with a touchscreen LCD and connects to your phone via Bluetooth so you can keep an eye on the power level, so purchase the Bluetti EP500 with 3 PV200 Portable Solar System here at Electric Bike Paradise!
- Power your home and your tools wherever you go with Bluetti EP500 with 3 PV200. This power station is a much safer alternative to fuel-powered generators that are noisy, emit polluting exhaust gases, and require maintenance. It is handy for powering up your power tools and electric devices in remote locations with no power. This makes the complete solar system useful for hiking, outdoor adventures, fieldwork, gatherings, organizing parties and events, DIY projects, and a power backup at home.
- The Bluetti EP500 packs an incredible 5,100-watt-hour capacity. It delivers 2,000 watts of continuous power and up to 4,800 watts of surge peak, which is more than enough for high-power devices and electronics such as power tools, large-screen TVs, toasters, mini-fridge, and speakers. The EP500 also comes with USB-C and USB-A ports, plus wireless charging pads, for mobile devices and laptops. You can bring this power station on distant adventures and watch your favorite movies on your phone or computer.
- The included Bluetti PV200 monocrystalline solar panels are energy efficient and portable. The panels have a long-lasting ETFE coating and come with a kickstand. It is easy to set up. The panels are foldable so you can fold and transport it.
- Even if you are at home, you will find uses for the Bluetti EP500. It is a good power backup in case of inclement weather. You can also plug it into the wall outlet to serve as an uninterruptible power supply. The power station measures 22.8” inches L x 11.8” inches W x 29.9” inches H, much smaller than most gas generators. It weighs 167.5 lbs. It comes with wheels so you can roll it around.
- You can quickly recharge it by hooking it up on a wall outlet, with the 12-volt car output, or with the Bluetti Solar Panels. The Bluetti EP500 has a built-in MPPT controller that improves recharging efficiency from solar panels.
- It is powered by proven lithium-iron batteries that have high power capacity and excellent longevity (up to 3,500+ cycles). It has very stable cell chemistry that can withstand a lot of charges and discharges. We recommend you use and recharge the power station every three to six months to preserve battery lifespan.
- Bluetti EP500 Portable Power Station comes with (4x) 120V AC outlets, four USB-A ports, one fast-charge USB-C port (100W), two wireless charging pads, and other DC outlets. The power station has a complete set of safety features, including under- and over-voltage, overcurrent, discharge protection, overheat, short circuit, and overcharging protection.
- It is a much better alternative to noisy and smelly gas-powered generators. You have plenty of options to recharge it on wall outlets and solar panels. You can easily see the remaining power and the actual power input/output on the LCD.
Enjoy Having Power on the Road!
Do you want to have a consistent source of power in your home? Want to use your equipment or tools in distant places with no power? Have an eco-friendly and quiet energy source with the Bluetti EP500 with 3 PV200 Panel Solar Power Station, featuring a compact package with an incredible capacity and capability of delivering up to 2,000 watts. That is more than enough for power-hungry equipment such as electric grills, pressure cookers, speakers, lights, mini-fridges, or microwave ovens. The power station can be used for up to 15 devices at once! It is a good power source for sensitive electronics like computers and medical equipment. You can also plug it into your home outlet to serve as a UPS. The included PV200 are enough to completely charge the EP500 so you can go completely off-grid.
Plenty of Outlets for Appliances and Gadgets
The Bluetti EP500 also comes with several AC outlets and USB-A and USB-C outlets to power tools and computers. You will find it handy for remote working on the beach, in parks, or while camping. You can also use it as a power source during events, construction, fieldwork, and other off-grid locations. It is also useful as a power backup or for DIY work in locations where long extension cords are impractical or where power is hard to find.
Powered by High Capacity Lithium Batteries
The portable power station is made with LiFePO4 batteries that have stable chemistry and a high energy density. The power station comes with wheels and can be easily rolled around. Because of its light weight, you can easily carry it around and transport it in your car.
Rechargeable with Solar Panels and AC Outlets
The Bluetti EP500 is easily charged using wall outlets and solar panel setups. You can hook it with the Bluetti Solar Panels for a truly off-grid experience, or plug it into your car and charge it while you drive. You can hook it into an AC outlet for quicker charging. The Bluetti PV200 panels are monocrystalline with up to 23.4% efficiency compared to polycrystalline panels. Set the panels under full sun to charge the EP500 without relying on wall outlets. The panels are durable and made for outdoor use.
Comes with Complete Safety Features for Your Peace of Mind
The Bluetti EP500 Portable Power Station is quiet and much safer than generators. It comes with overvoltage, overcurrent, short circuit, high-temperature, and over-charging protection. The unit shuts down automatically when too much power is drawn to preserve the battery capacity. Do note that the unit is not waterproof.
The power station has a safe operating temperature range of -12 to 40 C (-4 to 104 F). The Bluetti EP500 is a clean and reliable source of power. Use it to charge computers and other delicate gadgets such as drones, TVs, cameras, tablet computers, and laptops.
Be More Capable with Clean and Portable Power Solutions by Bluetti
A portable power station is advantageous for off-grid and a power backup for homes or businesses. Now you can have a ready power source in case of blackouts or bring it to distant locations and still use your electrical equipment or devices. Now you can watch TV or use your laptop while camping.
Our design philosophy at Bluetti is hoping for a better earth and blue sky, and much more, in the future. From that idea, we built a whole line of solar power storage products for adventurers and homeowners. Our company is currently headquartered in Vegas, Nevada. We started selling on Amazon.com in 2019 and have met success ever since. Our devices have safety features, with CEC, DOE, FCC, QC3.0, and CA Prop 65 certifications. Get amazing deals plus tons of freebies when you purchase this Bluetti EP500 with 3 PV200 Portable Solar Panels Solar System here at Electric Bike Paradise!
Specifications
Power Station Model: EP500
Solar Panel Model: PV200
Power
- Power: 200W
- Lamination: ETFE (Ethylene tetrafluoroethylene)
- Cell Type: Monocrystalline Silicon
- Cell Efficiency: Up to 23.4%
- Voltage at Max Power(Vmp): 20.5V
- Current at Max Power(Imp): 9.7A
- Open Circuit Voltage(OCV): 26.1V
- Short Circuit Current(Isc): 10.3A
General
- Connector: Standard MC4 Connector
- Weight: 16.1lbs (7.3kg)
- Dimensions (Unfolded): 23.2 × 89.2in (59 × 226.5cm)
- Dimensions (Folded): 23.2 × 24.8inch (59 × 60cm)
- Operating Temperature: 14-149℉ (-10-65℃)
- Best Working Temperature: 77℉ (25℃)
- Cable Length: 118in (3m)
- Warranty: 24 Months (Enter to learn more about BLUETTI warranty policy)
What's in the Box
Product Video
View and Download
Frequently Asked Questions
In-Grid UPS Setup Guide
For non-solar-powered household circuits
- An electrician with a professional technician certificate is required to install the in-grid power system, connect the wires of critical equipment from your main electrical box to the BLUETTI UPS BOX. When the power fails, it will automatically switch to EP500 or EP500 Pro for the power supply. The connection method: power grid--home main circuit--BLUETTI UPS box--EP500 or EP500Pro--critical equipment (such as refrigerator, electric light, and server).
Solar-powered UPS
- If the open-circuit voltage of the solar panels is within the specified input range of EP500, they can be directly connected into EP500 or EP500Pro through the MC4 port connectors to build up the UPS system.
- If the open-circuit voltage of your panels exceeds the input limitation of EP500 or EP500Pro, they need to pass the "PV step-down module" to decrease the voltage before connecting into the system. The connection method is solar panels--PV step-down module--EP500 or EP500Pro--critical equipment (such as refrigerator, electric light, and server).
Why is there a limitation on the power of the equipment loaded by the US version of EP500 orEP500Pro in the mobile UPS mode?
- When EP500 or EP500Pro is plugged into a home wall outlet, the power output will be limited by the current of the wall plug.
The power of output is subject to
- If your home's socket features 120V/15A, the equipment carried by EP500 or EP500Pro cannot exceed 1800W.
- If your home socket features 120V/25A, then EP500 load equipment can be no more than 2000W, and EP500Pro can be 3000W for safety.
Can I change the working mode of EP500 or EP500Pro to work as a mobile UPS after the EP500 connected to the home grid?
- Yes, you can. Turn off EP500 or EP500Pro first, and then unplug the cable on it, remind to set the Max. Grid Current to 15A.
What is the UPS switching time?
There are two types of working conditions of UPS for EP500
- No delay for online UPS.;
- 20ms from standby UPS.
How much is the loss of AC and DC?
- In standby state: less than 10W,
- AC_ON & DC_OFF: less than 20W,
- AC-ON & DC_ON: less than 25W
After the stated 6000 battery cycles, how much capacity is left in EP500 and EP500 Pro?
- EP500 and EP500 Pro can maintain above 50% capacity after 6000 cycles.
What's the frequency?
- 60Hz: US, Canada
- 50Hz: Europe, UK, Australia
- Frequency 50/60Hz cannot be switched.
What should I do if the solar panels on the roof of my house exceed the open circuit voltage requirement?
- You can reduce the open-circuit voltage by ordering a BLUETTI PV Voltage Drop Modular. Doesn't require changing the original installation and connection method of solar panels in your house. Through this modular, the open-circuit voltage of roof panels can be matched with the input specs of EP500/EP500Pro
Can I use third party solar panel and what conditions need to be met?
Yes, you can. However, it must meet
- Open Circuit Voltage(OCV)
- EP500: 55-145V/Max.20A, Max.1200W.
- EP500Pro: dual MPPT，each is 35-150V/Max.12A,1200W Max. (2400W Max. For dual connection).
- Suitable MC4 connector.
- We recommend that the solar panels to be connected should be of the same brand.
Are there any restrictions on the use of the 100W USB-C port?
- The charging power will work at only 60W at most instead of 30W if the USB-C cable does not have 5A MFI certification.
After the DC port of 12V30A is opened, can the other DC ports be used?
- No, for the 30A large-current, the other ports besides 12V/30A RV ports won`t work. In addition, you must cover the rubber plug when the DC is turned on and the 12V/30A port is idle , otherwise it may cause a short circuit if the cable falls in.
Note on the output power of the Split Phase Bonding Function.
- There is only one AC port marked 4000W/220-240 (or 6000W/220-240) on the Split Phase Fusion Boxes that can power the High-voltage devices. Other 6 AC ports cannot load more than 2000W on EP500 (3000W on EP500Pro).
- Under Split Phase Bonding mode, the total load power of all AC ports (on the machine and Split Phase Fusion Boxes) can not exceed 4000W for EP500 (6000W for EP500Pro).
If one of the EP500(or EP500Pro) is out of power, does the Split Phase Bonding Function continue to work?
- If any one of the two EP500(or EP500Pro) runs out of power, the high-voltage output ports on the Split Phase Fusion Boxes will stop outputting power. The machine which still has the power needs to be set to ”Single Phase” mode manually.
Does the Split Phase Bonding Function apply to one EP500 and one EP500 Pro?
- No. Only applicable to units of the same model and specifications. For example, two EP500 or two EP500Pro are recommended. Besides, the Split Phase Fusion Boxes also are different.
Order a Bluetti EP500 + 3x PV200 Home Battery Backup Solar Generator Kit today from ElectricBikeParadise.com. Free shipping + free gifts on all of our Bluetti Solar Generators. Buy today and get a discount, free shipping, and a free gift!
Electric Bike Paradise is your number one source for Electric Bikes, Electric Scooters, Electric Skateboards, Mobility Scooters and Electric Wheelchairs. With full customer support, including lifetime expert advice, and a guaranteed low price, you can feel confident buying from us. To learn more about electric bikes, read our Electric Bike Buying Guide. Call us to order at (800) 590-2738 Monday-Sunday 8am-8pm EST.
DISCLAIMER: This motor-powered bicycle or scooter may have a motor-assisted speed of 25 km/h or 15.5 mph, and if so, is NOT to be used for transport of people on public access ways without first being registered with the state according to state laws and the operator being legally licensed to drive on public access ways. We do not assume any liability for any usage of this product, especially outside the legal boundaries of your local state laws. If you are looking for information on whether this product is legal to use on public access ways in your local area, please consult an attorney.
COVID-19 Shipping Delays Notice: Normally, Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if product is in stock, however, due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders. Order processing times of some brands can take up to 7-14 days or more. This is an industry-wide issue caused by the high demand of our products due to Covid-19 and the strain on supply chains. We appreciate your patience and understanding. Please see the specific brand shipping policy for current estimates of order fulfillment times. Please contact us by phone at (800) 590-2738 or email us at support@electricbikeparadise.com with any questions you may have.
Normally, Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if product is in stock, however, due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders. Order processing times of some brands can take up to 7-14 days. This is an industry-wide issue caused by the high demand of our products due to Covid-19 and the strain on supply chains. We appreciate your patience and understanding. Please see the specific brand shipping policy for current estimates of order fulfillment times. Please contact us by phone at (800) 590-2738 or email us at support@electricbikeparadise.com with any questions you may have.
Please see below Electric Bike Paradise Shipping time Delivery Info Policy By Brands
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
Order Confirmation:
- You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
- As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
- If your item is on backorder or unavailable, we will reach out to you via email.
- If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
Order Shipment:
- If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will usually ship within 1-2 business days from the date of your order, unless it is a backorder or built-to-ship product.
- We will send you the tracking information as soon as it ships to the email address you provided when checking out.
- We ship daily via UPS Ground, Fed Ex Ground, and various LTL Freight carriers to the lower 48 states.
- Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at an additional cost.
- We do not offer Cash On Delivery.
- A phone number is required by the freight company so a delivery appointment can be made.
- Failure to provide a good phone number you can be easily reached at may cause a delay in delivery as freight items will not be delivered without an appointment.
- A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
- Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
- As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
- To avoid a delay in receiving your order from customs, consider the following:
- Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
- We do not refund original shipping charges for goods that are refused for delivery at customs.
- We will deduct all additional fees resulting from refused international shipments from your refund.
- If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
- If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
- We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
- If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@electricbikeparadise.com.
Damages:
- Please inspect the packaging of your items when they arrive.
- If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.
- If your item(s) do arrive damaged, please send photos to support@electricbikeparadise.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
- All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
- If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
- If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Backorders:
- From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
- The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
- If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
- Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.
Important Freight LTL Shipment
- When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
- You need to be at the delivery address during the delivery window to receive and sign for the item.
- The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
- Please make sure the phone number you entered at checkout is a good number to contact you at.
- Don't screen your calls until your item has been delivered.
- The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
- Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):
- Carton damage requires visual inspection of contents of the unit.
- ElectricBikeParadise.com recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify ElectricBikeParadise.com immediately.
- IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
- Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Carton packaging has excessive damage with the exposed product:
- Refuse shipment
- Sign carrier paperwork: “Carton damaged and refused”
- Notify ElectricBikeParadise.com immediately.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@electricbikeparadise.com.
Returns, Refunds, Cancellation, and Pre-Order Policy
ElectricBikeParadise.com is committed to providing the best customer service in the Electric Bike industry. Our goal is to make your shopping experience as easygoing as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
ElectricBikeParadise.com 30-Day Satisfaction Guarantee Return Policy
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 30 days of the delivery date.
- Our return policy applies to cancellations made after an item has been physically shipped or refused at the time of delivery.
- We will refund the product price minus any applicable fees and charges.
- Original shipping charges are non-refundable.
- You are responsible for any return shipping charges.
- Refunds will be applied to the same payment method used when the original purchase was made.
The Following Cannot Be Returned
- Products that are eligible for parts under manufacturer warranty
- Products that have had their original manufacturer packaging opened
- Products that have been out of their original manufacturers' packaging
It is the customer's responsibility to return the merchandise in a new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return requests must be submitted in writing and sent to support@electricbikeparadise.com
*Exclusions
ElectricBikeParadise.com works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under the "Returns" tab on the product page and below:
ElectricBikeParadise.com Returns Policy By Brands
Refund
We offer a 30-day hassle-free money back guarantee. This only applies to product purchased directly from BLUETTI. For all other purchases, please contact the retailer/distributor you purchased from directly and follow their return policy.
Please note-30-Day money-back guarantee not applicable on unpacked/used products. Please make sure the package is in good condition and will not affect the re-sale. In addition, the shipped orders and cannot be refunded during transportation.
Valid Proof of Purchase
- Order number of purchases made through BLUETTI direct.
- Sales invoice or order confirmation email that clearly shows the description of the product, its price and sales channel.
Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).
*The defective item’s serial number (usually on the bottom of the product) and/or visible proof (eg. Short video) depicting the defect will be required.
How to Return/Replace/Repair an Item
- Contact us for a Return Merchandise Authorization (RMA) Number. BLUETTI will not accept returned items without prior authorization and RMA.
- Write the RMA number on the shipping label outside the
*RMA numbers should be clearly displayed on the shipping label of returned package. Do not write the RMA number directly on the box. Packages without an RMA number on the return shipping label may not be accepted by our local warehouse. - BLUETTI will repair/replace(at BLUETTI’s expense) any faulty products during the warranty period. A replacement resumes the warranty period left of the original order.
- We will proceed with replacement in 14 business days after confirming that the defective item is received at our warehouse. The final resolution is subject to the availability of the replacement items.
Shipping costs should be paid by the customer in the following situations:
- Returning products without any proven defect.
- Warranty claims on items taken outside the original country of purchase
- Returning items claimed to have defects but found to be in proper functioning status by BLUETTI.
- Costs related to unauthorized returns (any returns made outside of the approved warranty process)
RETURN PROCEDURE
- All return requests must be submitted in writing and sent to support@electricbikeparadise.com
- If your return is approved you will receive an email from us with return instructions.
- Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
- We recommend taking a picture of the package and/or the item before shipping.
- Ship the package. We will either provide you with a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
- Please provide us with the tracking number.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.
QUESTIONS? EMAIL US: SUPPORT@ELECTRICBIKEPARADISE.COM
CANCELLATIONS
All cancelled orders are subject to a 5% cancellation fee. This fee covers our costs from our credit card processing company and our administrative costs of handling your cancellation. Whenever we refund an order, we are not refunded our merchant card processing fees and it takes our team time to deal with your cancellation, which costs us money.
Please be careful before you place your order that you fully understand that the product is right for you, and that if there is any lead time associated with the product, as there is with built-to-order products for instance, that you are aware and ok with it.
If your order has not been shipped yet, this is the only fee you will incur.
If your order has been shipped, the standard return procedure applies and more fees will apply like shipping costs and return shipping costs, and restocking fees if any. We do not charge restocking fees, we only pass them on from our supplier.
Refunds will only be issued to the original credit card or your financing account that you used when placing your order. We do not issue checks or cash refunds.
The only time we will waive this fee is if you request your order to be cancelled due to out of stock or extended lead time. However, if you choose to change your order to another product that's in stock, we may reward you with either an additional discount of our choosing or an additional free gift.
PRE-ORDERS
We rely on just-in-time fulfillment from our suppliers to provide you with a vast array of products for sale at low factory-direct pricing. This allows us to cut the costs of overhead and middle-men and pass those savings onto you. Sometimes, products are so popular that they go out of stock before the next shipment arrives at our supplier's warehouse.
If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available.
If you can't or don't want to wait, you can choose an alternative product. At that point, we will either charge or refund you the difference, update your order, and ship out the alternative product.
If you don't want an alternative product, you can cancel your order without any cancellation fee.
If you choose to accept the ETA and wait for your product, your order will be placed on pre-order status. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives.
If you choose to cancel your order after you have confirmed your pre-order, and it still hasn't shipped yet (like in the case that it gets delayed further) then you will be charged the 5% cancellation fee we must charge to recoup the losses we incur from our credit card processing company when we issue refunds.
If you choose to cancel your pre-order after the product has shipped, the normal return policy applies.
Thanks for your understanding.
QUESTIONS? EMAIL SUPPORT@ELECTRICBIKEPARADISE.COM
DAMAGED MERCHANDISE
In the event of damage to your product in shipping, please contact support@electricbikeparadise.com to arrange for replacement and pick-up of the damaged product. Please refer to our Shipping Policy for more details.
EMAIL: SUPPORT@ELECTRICBIKEPARADISE.COM
DEFECTIVE MERCHANDISE
Most of our products come with at least a 1-year manufacturer's warranty. The warranty information can be found under the "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
EMAIL SUPPORT@ELECTRICBIKEPARADISE.COM
PLEASE READ!
It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days, or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.
We work very hard to ensure that we offer the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.
To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates, holiday sale, and "buy one, get one free" offers are not eligible
- The item must be in stock on the competitor's website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
If you want to check if we can price match a product before you place your order, please contact us.
The Following Brands Are Excluded:
Welcome to Electric Bike Paradise
We are passionate about helping you find the best Electric Bike, Electric Scooter, Electric Skateboard, Mobility Scooter, or Electric Wheelchair for your needs. We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the Electric Bike market. Our customers include recreational cyclists, daily commuters, elderly, and obese who are seeking to be healthy and physically fit. Our customers are seeking an electric bike or scooter or skateboard to enjoy daily adventures, explore more, reduce stress, improve their heart health, avoid arthritis, improve their breathing, lower the impact on their knees during exercise, improve their sleep, improve their immune system, lower their risk of diabetes, boost their energy level and lose weight.
What sets us apart from the rest? Large generic retailers lack the specialized knowledge to answer specific questions on assembly warranty and product benefits and features. We know our Electric Bikes inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.
Our Commitment To You
- World-class customer service.
- FREE shipping to the lower 48 USA on every order.
- Most Electric Bikes, Scooters, Wheelchairs, and Skateboards come 95% assembled with very little assembly required. *Some exclusions apply. Please see product page for details.
- We guarantee that our prices are the lowest online.
- We have been in business since 2010 and have thousands of satisfied customers, see what they had to say here!
Our Mission: "To Help You Get Healthy and Physically fit"
At Electric Bike Paradise, our mission is to help you get healthy and physically fit. Electric Bikes have allowed recreational cyclists, daily commuters, elderly, and obese to be healthy and physically fit. We want to help you enjoy daily adventures, explore more, reduce your stress, improve your heart health, avoid arthritis, improve your breathing, lower the impact on your knees during exercise, improve your sleep, improve your immune system, lower your risk of diabetes, boost your energy level and lose weight.
We believe Electric Bikes are revolutionizing the way people enjoy their day while cycling. With the increasing popularity of the Electric Bikes and Scooters, everybody's specific needs can be met.
We provide the following value-added benefits with every order:
- 100% Secure Shopping
- We Value Your Privacy
- Trusted Brand Names
- Authorized Online Dealer
- Best Return Policy
- Free Shipping Every day
- Low Price Guarantee
- Satisfaction Guarantee
- Courteous Sales Experts
Worried About Price?
- We are an authorized dealer for our suppliers and we ship directly from their warehouse.
- With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
- We offer fast free shipping, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.
We understand buying an Electric Bike, Scooter, Wheelchair, or Skateboard is a significant investment so we want to make the buying process as easy as possible for you.
Go ahead and place your order today and if you have any questions give us a call or email us at support@electricbikeparadise.com.
How We Give Back To The Community
We love to give back to our community. From assisting health enthusiasts choose their perfect rides to helping less fortunate communities, we've done it all. Our love for electric bikes extends far beyond our local community. We want to help the world. We've partnered with People For Bikes and World Bicycle Relief to help people not just in the USA but around the world live a better life with the help of an Electric Bike. It's amazing what a difference an Electric Bike can make to a person's life. Watch this video to learn more about what the People For Bikes and World Bicycle Relief does for the communities.
We donate a portion of our profits to People For Bikes and World Bicycle Relief. All proceeds go to help the people of small communities get a bicycle of their own, to help promote a healthier future with biking, and help themselves create a better and healthier lives.
Meet The Founder
The owner, Trevor, is from Seattle, Washington and started selling bicycles, electric bikes, and electric scooters online in 2010 and eventually built Electric Bike Paradise to serve customers all over the USA.
In 2013, Trevor was introduced to Electric Bikes when he was in college. He was selling fixed gear bikes and road bikes, beach cruiser bikes, and tandem bikes on eBay and Amazon and went to buy a used fixie bike from a seller on craigslist to use as a personal commuter bike.
That seller happened to be Tim, the founder of BMEbikes. He met Tim and his brother who showed Trevor the electric bikes they were creating as a side-project in the back of their car turbocharging business in Northridge, California. Tim let Trevor test ride an electric bike and Trevor was blown away. It was like a cross between a motorcycle and a bicycle but all-electric and super quiet.
Trevor went online to start looking for suppliers of electric bicycles and he found his first supplier of electric bikes, Micargi Electric Bikes. Since then, Trevor and his team of dedicated customer service assistants have shipped over 100,000 electric bikes, electric scooters, electric skateboards, mobility scooters, electric wheelchairs and more to customers all around the world.
Up until this point, Trevor had no idea electric bikes even existed. He did some searching online but couldn't find an online store that was easy to shop or had a wide-selection and educational articles to help him learn about electric bikes. He decided to start a website called Electric Bike Paradise, the one you're on right now, to help those who want to shop, browse, and learn all in one place.
Trevor is also selling Mobility Scooters, Power Wheelchairs, and Patient Care Products online through his website Mobility Paradise. Mobility Paradise, just like Electric Bike Paradise is also committed to providing full selection of quality products with the best prices and exceptional customer service. Make your daily life easier with just one click and visit MobilityParadise.com now for a wide selection of scooters and more.
Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Operating online-only means we can offer all this without sacrificing any of the things that made us excited to start this business in the first place like being able to travel and help people all over the world.
Our Customer Support Team
Our team operates out of an office space in Wyoming and due to COVID-19 most of our team now works remotely from home. In order to keep our prices low and make our fulfillment processes as efficient as possible, all of our products now ship directly from our supplier's warehouses which are located throughout the continental USA.
Our Warehouses
Our supplier's warehouses are located strategically throughout the continental USA. Every supplier we work with ensures product quality and packing quality before each shipment. The carriers we use to ship the products are carefully chosen from their history of speedy delivery capability and their care in the delivery of packages without damages.
How To Contact Us
You can call our customer support and sales team Mon-Sun at 8am-8pm EST at (800) 590-2738.
You can chat live with our customer support and sales team Mon-Sun 8am-8pm EST, just look for the button in the lower-right corner that says "Chat with us."
You can email our customer support team and sales team: support@electricbikeparadise.com and we will reply within 1-2 hours during regular business hours Mon-Sun 8am-8pm EST.
You can write to us:
5830 E 2nd St, Ste. 7000 #715
Casper, WY 82609
We hope you enjoy our Electric Bike as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.
If you want to learn more about Electric Bikes, why you should get one, what they are, how they work, and when the best time to get one is, check out our Electric Bike Buying Guide.
If you're considering getting an electric bike, electric scooter, electric skateboard, mobility scooter, or electric wheelchair but don't have the cash or credit available to pay for one right now, you may be thinking about other financing options. We offer one of the best financing programs in the industry.
We have partnered with the best financing companies to give you the best chance of qualifying for credit. You will be required to apply for financing. You will fill out a credit line application. You are subject to credit approval.
Electric Bike Paradise has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.
You'll usually get a decision within seconds and be able to purchase that brand new electric bike or electric scooter of your dreams right from our website shipped directly to your door as fast as 3-10 business days. You have three options for financing: Paypal, Klarna, and Shop Pay Installments.
What types of financing options does Klarna offer?
How to apply for Klarna financing?
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On product page select Add to Cart.
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On shopping cart page select Secure Checkout.
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- Fill out form with your personal information.
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Select Continue to shipping method.
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Select your preferred Shipping method.
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Select Continue to payment method
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Select Slice it. Pay over time with Klarna.
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Select Complete Order.
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- Select preferred monthly payment options that are available. (Please note that monthly payment options are dependent on your cart balance and what Klarna decides to offer, we cannot change the financing options)
Examples
or
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Click Place Order.
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- Fill out form.
- Click Continue.
- Know instantly if you are approved for financing with Klarna.
- Receive a confirmation email outlining your purchase, due date(s), and other useful information once your product ships out.
- Contact Klarna customer service at any time with questions about your purchase.
- Contact support@electricbikeparadise.com or (800) 590-2738 if you have any questions. We are happy to help! :)
What types of financing options does Paypal offer?
The world-renowned recognized and respected leader in financing, PayPal, has offered customers of Electric Bike Paradise an exclusive deal to get financing for any Electric Bike over $99. NO INTEREST IF PAID IN THE FULL WITHIN 6 MONTHS!
PayPal Credit is a reusable credit line available on purchases at thousands of stores that accept PayPal. It's also available for purchases on eBay and exclusively at thousands of other online stores. Plus, it comes with the same security and flexibility you trust from PayPal.
If applying for Paypal Credit you will need to have a Paypal account or create one.
PayPal Credit is subject to credit approval as determined by the lender, Comenity Capital Bank, and is available to US customers who are of legal age in their state of residence. Promotional offers may not be available for purchases made on a mobile device.
The financing lasts for 6 months and is only valid on approved credit.
How Do I Apply for Paypal Financing?
(Please read the entirety of the instructions before you email or call. The next step may answer the question you have about the steps before it.)
**OR You will receive an instant denial. Electric Bike Paradise has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.
What Is The Option To Pay In Installments on Shop Pay?
- Add items to your cart.
- Check out with Shop Pay.
- Choose to pay in 4 installments.
Your first payment is either due at checkout or 2 weeks after your purchase. The next 3 remaining installments are automatically charged to your card saved on Shop Pay every 2 weeks. Don't worry, you'll get an email reminder before each payment to remind you.
Buy now, pay later with Shop Pay
FAQs about Shop Pay Installments
No, there are no late fees if you miss a scheduled payment.
What if I make a return on a purchase made through Installments with Shop Pay?
If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following:
- A smaller payment balance on the final payment
- Less future payments on the remaining loan balance
If your refund amount is more than the amount remaining on your Shop Pay Installments balance, then you can expect to receive the difference as a refund to your original debit card or credit card payment method within 3 to 10 business days.
Which payment methods are accepted if I use the option to pay Installments on Shop Pay?
The installments option on Shop Pay is available on debit and credit cards.
Have more questions?
- For questions about installment payments on Shop Pay, visit shop.affirm.com/help.
- For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.
If you have any issues with your product, please call us at (800) 590-2738 or email us at support@electricbikeparadise.com and we will assist you in filing a warranty claim with the manufacturer. Each manufacturer we stock has a different warranty, so please read the warranty that pertains to the specific manufacturer for which your item pertains.
Electric Bike Paradise Warranty Policy By Brands
This warranty gives you specific legal rights, and you may have other rights that vary from state to state (or by country or province). other than as permitted by law, BLUETTI does not exclude, limit or suspend other rights you may have, including those that may arise from the nonconformity of a sales contract. for a full understanding of your rights, you should consult the laws of your country, province, or state.
Other distributors, suppliers, or resellers may provide their own warranties to you. If you don’t purchase from BLUETTI directly, please contact them for further information.
Warranty period
|
Item |
General Warranty period (month) |
Warranty period for AC200 Indiegogo backers (month) |
|
Power Station |
24 |
36 |
|
Solar panel |
24 |
24 |
|
Accessories(Adapter/Cable/others) |
12 |
12 |
Replacement/Maintenance
Exclusions
BLUETTI’s warranty does not apply to:
- Misused/abused/damaged by accident/damaged due to acts of nature. (For example lightning strikes, tornadoes, hurricanes, and such)
- Unauthorized modification/repair/dis-assembly or operation not in accordance with the official instructions or manuals;
- Non-quality related issues
- Items purchased from unauthorized resellers
- Used for special applications other than normal consumer use
- Lost /stolen/free/refunded product
- Any defects or damages caused by exposure to excessive heat, cold, liquids, or other external causes.
- Not able to provide valid proof of purchase
How to claim a warranty?
Feel free to contact our customer service team.
Incredible product, over-preforms, keeps me in awe.
Pricey at first glance. I'm frugal and hate being scammed.
I was not disappointed.
Must have.
I purchased this generator for emergencies and so far I have used it a few times. This product is lightweight and easy to use. Several things can be plugged in at the same time with no problem. (fan, vacuum cleaner, radio, cell phone, coffee maker)
Bluetti EP500 + 3x PV200 Home Battery Backup Solar Generator Kit
Call Us Now for Personal Assistance or a Price Match:
(800) 590-2738
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Our Customers Love Us
from 7116 reviewsDWMEIGI MG1703 48V/18.2Ah 750W Fat Tire Electric Trike
This is a solid ebike, however I am returning bike due to frame being too tall for my 4'11" body. I have had covid and unable to take action to send bike back. But I plan to do so ASAP. I am COVID rebounder and it has zapped my energy. I am 69 years old and I am going to ride soon. I hope a smaller frame will allow me to feel the wind in my hair like it felt when I was 5!
Scooter so far is functioning well. Would like to have the other free items that would fit the EW-14.
They have great customer service. Email then wait a couple of hours. Great high-quality bike. Very high-quality fit and finish. If there is an issue email Rose. She's the best customer service rep ever!
The bike has a lot of power, worth the money.
Easy to assemble. I commute with it every day and it still works great after 3 months. I had to contact Electric Bike Paradise to ask some questions and they were very attentive and helpful. Would recommend.
What I can tell so far it's been an excellent means of transportation for KY son who works 2 miles away. It stays charged, so far, for a couple of days.
Great quality and excellent features. Love this bike!
Haven't driven them enough to rate battery or mileage. But the bike is full size and goes fast enough for me!
Fun. The only problem is that everyone stops me and asks me questions about the bike!
Recommended. If you can, get one!
Great little cruiser, perfect for town rides and getting groceries and sightseeing. It’s really fast. I like it!
It’s a good bike. The price and their customer care is a five-star. They take care of any problems you would have!
This bike is so fun!! It was fairly easy to assemble Make sure you wear a helmet and start off slowly with the electric boost and electric ride. It’s faster than you might think!! Also, use caution on rocky gravel!
The bike took less than 30 minutes to assemble with the two of us working on it. It weighs about 38kg with the battery. It’s a great bike for the price.
6'0 210lbs and this bike fly!!! Topped mine out with throttle and pedaling at 23.7mph!! 17.5 just using the throttle. Fantastic bang-for-the-buck! The battery last a long time would definitely recommend this product!
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