Ecotric Tornado 48V/12Ah 750W Full Suspension Electric Mountain Bike
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Ecotric Tornado 48V/12Ah 750W Full Suspension Electric Mountain Bike
Explore the Countryside and Experience Fun with this Sporty Electric Mountain Bike!
Have a reliable ride for nature adventures and for the commute with the Ecotric Tornado 48V 750W Electric Mountain Bike! This gorgeous electric bike is an entry-level bike with advanced features for experienced riders, featuring a brilliant full-suspension design with all the bells and whistles found in more expensive mountain bikes, and a powerful 48-volt drivetrain for speed and capability on mountainous, uphill trails and rugged countryside. It is an excellent choice for those who want adventures but do not want to break the bank.
Like a proper electric mountain bike, the Ecotric Tornado comes with gorgeous 26-inch spoked rims with premium 2.35-inch all-terrain tires and a sizable 12 amp/hour battery for making long treks. It is a powerful electric bike that can be ridden by casual and experienced riders, and it has an eye-catching, modern design that stands out from other bikes. The Ecotric Tornado is the ideal ride for adventurers on off-road trails and those going to school or work. This electric road bike is perfect for working moms, dads, students, office workers, and weekend outdoor enthusiasts.
The Ecotric Tornado Electric Mountain Bike is a perfect choice for anyone who wants a reliable daily driver and something to explore the countryside. You will love its mountain bike frame design and components that you can use on twisting trails. The bike performs equally well on rough roads and on the sand, gravel, or sloping trails. The large 26-inch rims and premium tires work very well on solid and loose terrain, making the Ecotric perfect for weekend adventurers and aspiring explorers who need a capable bike that can keep up.
The bike comes with a throttle and pedal-assist that makes each ride a breeze. You will love riding it on congested streets and city paths. It is perfect for sightseeing, roaming parks, and visiting places for shopping or doing errands. The Ecotric Tornado Electric Bike is available in a gorgeous black color.
You may not realize it, but most cities' terrain is equally harsh as in the countryside. You can’t ride a bike in a twisting trail without your ride falling apart. Riding an electric bike over potholes or loose surfaces can be a tricky business. In many cases, the quickest and shortest route to your office or school requires you to travel off-road paths and alleyways. Therefore, you must have a capable electric bike with top-rated components to deal with those things.
Electric vehicles are, without a doubt, the future of transport. Electric motorized bikes have zero emissions and are noiseless than cars, so it is a green and ecologically-friendly travel choice. The Ecotric Tornado Electric Mountain Bike comes with a twist throttle and pedal assist, so you can choose to maintain speed with little effort or conserve the battery. It has a range of around 25-37 miles, so it is a perfect city bike that will not lose charge halfway in your commute. Get around traffic and roam the city, purchase the Ecotric Tornado Electric Mountain Bike here at Electric Bike Paradise!
- Explore the mountains and your favorite nature parks, without getting bankrupt, with the Ecotric Tornado Electric Bike. It features the classic MTB design with a full suspension and large 26-inch rims that travel well on rough and bumpy roads. When you compare it to most electric mountain bikes, the Tornado is one of the most affordable electric bikes you can buy.
- Feel the power! The Tornado is powered by a robust 48-volt, 750-watt DC hub motor sitting inside the rear wheel. The bike has a programmable top speed for local regulations but can easily hit speeds of around 22 miles per hour or more on the throttle, and even faster when on the pedal assist. It can easily climb uphill and drive on the pavement effortlessly, and the electric assist makes off-roading easier. This bike has adequate power for riding rough terrain and twisting trails. You can use it in urban environments too.
- The electric bike has a range of 25 miles on the throttle or 37 miles (40-60 kilometers) with minimal assist, so it has more than enough to last for a day. Use it to roam the mountains or ride free on the beach or the countryside. The Ecotric Tornado is also perfect for work or school and still has enough charge to go back home. This model has a 48-volt-volt Samsung lithium-ion battery pack with 12 amp/hr capacity, so you can travel long distances and explore the countryside.
- It is a rugged mountain bike. The Ecotric Tornado is equipped with a Suntour front suspension fork, a rear mono-shock, and large 26-inch rims with 2.35-inch all-terrain tires, so you can ride it on rough terrain with ease. Have no problems traveling on less-traveled paths were no other bikes dare to go.
- The Ecotric Tornado Electric Mountain Bike features a twist throttle and a three-level pedal-assist. The throttle gives power in your hands to speed on the road effortlessly. The pedal assist is hooked to a speed sensor that provides accurate torque for more effortless pedaling. The bike also comes with a seven-speed Shimano derailleur to control and ride it like an ordinary bike. Like a real mountain bike, it comes with front and rear 160 mm hydraulic disc brakes for excellent stopping power!
- This is made for traveling in adverse conditions. The Ecotric Tornado features a lightweight yet durable aluminum frame and an IP54 waterproof rating, so it is protected from dust and water splashes.
- The Ecotric Tornado Electric Bike is one of the most stylish bikes out there, featuring a modern MTB frame with streamlined touches. The frame is made of high-strength aluminum with a premium paint finish. The large 160 mm disc rotors and the branded saddle give the bike a sporty appeal.
- This bike is fit for adventurers who need a powerful bike for the countryside and daily driving. It is perfect for going to work, school, or off-roading, making the Ecotric Tornado Electric Bike the perfect mountain bike for everyday commuting and adventures.
A Sporty Electric Bike for Nature Adventures!
If you are among the few of the adventurous kind, you would want a ride that can keep up like this Ecotric Tornado Electric Mountain Bike. It is ideal for adults and teens that want a ride for challenging trails and for the mountains. It features a gorgeous MTB frame with a modern, streamlined look, so it is excellent for those who want a capable bike but do not want to break the bank. The Tornado has all the components found in other expensive bikes, with a gorgeous full-suspension design, 26-inch rims with 2.35-inch wide tires, and large 160 mm hydraulic disc brakes designed for riding on the roughest terrain. The bike comes with a Suntour-brand front suspension fork and a mono-shock on the rear, so you can tackle twisting trails comfortably and keep the tires planted on the ground.
The Ecotric Tornado rides equally well on the pavement and is perfect for traveling off-road paths to cut your commute. Speed down the road with the 48-volt 1,000-watt motor inside the rear hub. It can quickly speed up on the pavement and traverse rough terrain with ease. Use it for city driving and for weekend adventures. The bike also comes with a sporty Shimano seven-speed derailleur to do uphill climbs easily.
Perfect Dimensions
The Ecotric Tornado Electric Bike measures 70.86” inches L x 41.3” inches H. The bike is suited for riders measuring 5’3” to 6’3’. The whole bike weighs 62 lbs.
Note that the bike charges to full in five to eight hours. The bike comes with a battery and a charger.
Ride in True Comfort
Bike the way you want with the Ecotric Tornado Electric Mountain Bike. It comes with a twist throttle and a three-level pedal-assist to travel without getting tired, or pedal assist if you enjoy biking. There is the seven-speed Shimano derailleur with a thumb shifter so you can ride it like an ordinary bike. The bike features an adjustable height seat and a headlight.
A Modern Electric Bike with Road-Rated Electronics
The Ecotric Tornado Electric Bike is powered by a 48-volt lithium-ion battery pack with a 12 ampere/hour capacity, which has enough charge to last throughout the day. The bike charges fully in five and eight hours.
See everything you need with the LCD screen on the center of the bike, which is large and clearly shows information like the battery level, pedal-assist, and speed. The bike has actual buttons that make it easy to use when you are at speed. You will love to ride it every day, and it is perfect for the daily commute and going to the market, shops, parks, and distant spots.
Don’t Go for Surplus or Cheap Electric Bikes
Many cheap electric bikes are neither reliable nor safe, so buying one is often hit or miss. They are not designed for sustained use because of poor craftsmanship or poorly-done electronics. Some cheap ebikes lack even the most basic electrical safety features, putting the user at risk of electric shocks. Also, a lot of surplus models cannot climb hills or provide enough level of pedal assist. They are equipped with cheap batteries and cannot go far.
If something goes wrong, there is no way to have them serviced. You cannot depend on them. Lastly, most are not comfortable to use. Choose safety and real performance. Only choose electric bike brands that have years of presence in the market and have certifications.
About Ecotric: Explore New Roads and Embrace the Outdoor Lifestyle
The Ecotric Company is obsessed with making professional electric bicycles that challenge the limit and, obviously, can travel long distances. The company was founded by Miller Evans, a cycling enthusiast himself with a product design degree from the Rhode Island School of Design.
We love bicycles, and we understand that going electric vehicles is the future, but only if the customers are satisfied with it. Therefore, we make stylish and lightweight electric bikes relying on reliable lithium batteries that provide reliable power regardless of the power level. You are sure that Ecotric bikes are made to meet your need for exercise, freedom, a healthy lifestyle, and a means for transport. Get the best deals plus tons of freebies when you purchase Ecotric Tornado Electric Mountain Bike here at Electric Bike Paradise!
Specifications
|
Model Size |
1800*630*1050mm |
|
Weight Capacity |
265lbs |
|
Weight with Battery |
62lbs |
|
Battery |
48V 12AH |
|
Motor |
Rear Hub 48V 750W |
|
Charging Time |
6-8Hours |
|
Display |
Ecotric Smart LCD With USB Port |
|
Sensor |
Speed Sensor |
|
Battery Life |
400-600 Cycles |
| Functions | Throttle With Pedal Assist |
| Speed | 25KM/H (According to the laws of the United States, we set the maximum speed at 25km/h, which can be adjusted according to the specific conditions of each state. |
| Front Brake | Hydraulic Disc 160mm Rotor |
| Derailleur | 7 Speed SHIMANO |
| Frame | Aluminum Alloy |
| Rear Brake | Hydraulic Disc 160mm Rotor |
| Tires | 26"×2.35" Tires |
| Fenders | Without |
| Brake System | Left Brake For Rear/Right Brake For Front |
| Central Place | Suspension Comfort |
| Fenders | Optional |
Size Guide
Ecotric Bicycles Set Speed Limit According To United States Federal Regulations, Maximum Speed In Power Mode Is Programmable And Can Be Adapted To The Local Regulations Of Any Country.
All Range Estimates Are Contingent Upon Rider And Towing Weight, Wind Speed And Terrain.
Order an Ecotric Tornado 48V/12Ah 750W Full Suspension Electric Mountain Bike today from ElectricBikeParadise.com. Free shipping + free gifts on all of our Ecotric Electric Mountain Bikes. Sign up today and get 5% off!
Normally, Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if product is in stock, however, due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders. Order processing times of some brands can take up to 7-14 days. This is an industry-wide issue caused by the high demand of our products due to Covid-19 and the strain on supply chains. We appreciate your patience and understanding. Please see the specific brand shipping policy for current estimates of order fulfillment times. Please contact us by phone at (800) 590-2738 or email us at support@electricbikeparadise.com with any questions you may have.
Please see below Electric Bike Paradise Shipping time Delivery Info Policy By Brands
Shipping And Delivery
Our goal is to keep the ordering process as simple as possible. Shipping times vary from 2-4 business days and delivery time varies between 2-5 business days if your electric bike is in stock.
This is dependent upon demand, factory production, holiday seasons, weather conditions, and other various circumstances.
Our warehouse and fulfillment center is based in Oakland,CA and Mobile, AL. Our orders are shipped directly from there.
Shipping Cost We offer free shipping on all of our bikes everywhere within the lower 48 states!（Excludes: Alaska/Hawaii, US Protectorates, APO/FPO, PO Box）
SHIPPING METHOD
Shipping is offered through UPS/FEDEX/USPS, which is free everywhere within the lower 48 states. Usually we ship spare parts by USPS and ship ebikes and batteries by UPS or Fedex. So please give us your right shipping address. If you write wrong and insuficient shipping address, you will bear the second shipping cost. Once your bike ships, you will be emailed a tracking number so you can see when the scheduled delivery time will be!
PICK UP FROM THE WAREHOUSE IN OAKLAND CA
If you wish to pick up your order directly from the warehouse, please contact us to set up a pick-up date and time via email support@electricbikeparadise.com.
HOW THE BIKE IS SHIPPED
Ecotric Electric Bikes are shipped 95% assembled. When you receive your bike, you just need to attach the front wheel, set up the handlebars and screw in the pedals, and you’re done.
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
Order Confirmation:
- You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
- As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
- If your item is on backorder or unavailable, we will reach out to you via email.
- If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
Order Shipment:
- If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will usually ship within 1-2 business days from the date of your order, unless it is a backorder or built-to-ship product.
- We will send you the tracking information as soon as it ships to the email address you provided when checking out.
- We ship daily via UPS Ground, Fed Ex Ground, and various LTL Freight carriers to the lower 48 states.
- Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at an additional cost.
- We do not offer Cash On Delivery.
- A phone number is required by the freight company so a delivery appointment can be made.
- Failure to provide a good phone number you can be easily reached at may cause a delay in delivery as freight items will not be delivered without an appointment.
- A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
- Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
- As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
- To avoid a delay in receiving your order from customs, consider the following:
- Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
- We do not refund original shipping charges for goods that are refused for delivery at customs.
- We will deduct all additional fees resulting from refused international shipments from your refund.
- If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
- If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
- We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
- If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@electricbikeparadise.com.
Damages:
- Please inspect the packaging of your items when they arrive.
- If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.
- If your item(s) do arrive damaged, please send photos to support@electricbikeparadise.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
- All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
- If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
- If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Backorders:
- From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
- The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
- If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
- Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.
Important Freight LTL Shipment
- When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
- You need to be at the delivery address during the delivery window to receive and sign for the item.
- The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
- Please make sure the phone number you entered at checkout is a good number to contact you at.
- Don't screen your calls until your item has been delivered.
- The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
- Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):
- Carton damage requires visual inspection of contents of the unit.
- ElectricBikeParadise.com recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify ElectricBikeParadise.com immediately.
- IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
- Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Carton packaging has excessive damage with the exposed product:
- Refuse shipment
- Sign carrier paperwork: “Carton damaged and refused”
- Notify ElectricBikeParadise.com immediately.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@electricbikeparadise.com.
Returns, Refunds, Cancellation, and Pre-Order Policy
ElectricBikeParadise.com is committed to providing the best customer service in the Electric Bike industry. Our goal is to make your shopping experience as easygoing as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
ElectricBikeParadise.com 30-Day Satisfaction Guarantee Return Policy
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 30 days of the delivery date.
- Our return policy applies to cancellations made after an item has been physically shipped or refused at the time of delivery.
- We will refund the product price minus any applicable fees and charges.
- Original shipping charges are non-refundable.
- Items with Non-Returnable Marks and FREE GIFTS cannot be returned.
- You are responsible for any return shipping charges.
- Refunds will be applied to the same payment method used when the original purchase was made.
The Following Cannot Be Returned
- Products that are eligible for parts under manufacturer warranty
- Products that have had their original manufacturer packaging opened
- Products that have been out of their original manufacturers' packaging
It is the customer's responsibility to return the merchandise in a new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return requests must be submitted in writing and sent to support@electricbikeparadise.com
*Exclusions
ElectricBikeParadise.com works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under the "Returns" tab on the product page and below:
ElectricBikeParadise.com Returns Policy By Brands
Free Returns 30-Day At Home Trial
At Ecotric, we aim to provide every single customer with the perfect product at the best price, as well as the greatest shopping experience, we offer the industry’s first 30-Day At-Home Trial policy. This allows you to try the bike at home for 30 days and if you are not happy with your new Ecotric bike, you can return it for an exchange or a refund within 30 days after receiving the bike! Returns or exchanges are only allowed once within 30 natural days of receiving the purchased vehicle.If the return claim is valid the customer will receive a refund for the amount of the purchase price minus a repacking and restocking fee of 20%.
If you buy spare parts on our website, we will not accept the return. Please confirm that you buy the right spare parts.
Return Policy
To be eligible for a return, your item must be within 30-day period.You must keep the original packaging and the bike must be repacked back into the original packaging when you send it back to us. Meanwhile, we promised that all the electric bikes our customers received are brand new, we will never sell any open-box, refurbished or clearance bikes to you, as well as batteries. So please note that all the returned ebikes, as well as batteries, If the return claim is valid the customer will receive a refund for the amount of the purchase price minus a repacking and restocking fee of 20%.
How to return
Contact our Customer Service Department at support@electricbikeparadise.com to approve the return within 30 days. we have helpful suggestions if you are considering a return due to performance of the item, sizing, or for any other reason. Keep in mind that an exchange for an Ecotric product better suited to your needs is also possible. After the 30-day period expires, the product cannot be returned to Ecotric. All returns must be repacked back into the original packaging when you send it back to us. Once the Return Authorization is issued, we will provide you with a prepaid return shipping label. Once your return is received, we will process refund in 2 -3 weeks. Your refund will be credited back to your original method of payment. Once your refund has been processed, it will take 7 to 10 business days for your bank to process the credit and apply it to your account. Notice: the customer must have written Return Merchandise Authorization (RMA) number from Ecotric. If a customer sends a return without it a refund will not be issued and the customer will have to pay shipping to get the item returned, or, sacrifice the item.
RETURN PROCEDURE
- All return requests must be submitted in writing and sent to support@electricbikeparadise.com
- If your return is approved you will receive an email from us with return instructions.
- Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
- We recommend taking a picture of the package and/or the item before shipping.
- Ship the package. We will either provide you with a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
- Please provide us with the tracking number.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.
QUESTIONS? EMAIL US: SUPPORT@ELECTRICBIKEPARADISE.COM
CANCELLATIONS
All cancelled orders are subject to a 5% cancellation fee. This fee covers our costs from our credit card processing company and our administrative costs of handling your cancellation. Whenever we refund an order, we are not refunded our merchant card processing fees and it takes our team time to deal with your cancellation, which costs us money.
Please be careful before you place your order that you fully understand that the product is right for you, and that if there is any lead time associated with the product, as there is with built-to-order products for instance, that you are aware and ok with it.
If your order has not been shipped yet, this is the only fee you will incur.
If your order has been shipped, the standard return procedure applies and more fees will apply like shipping costs and return shipping costs, and restocking fees if any. We do not charge restocking fees, we only pass them on from our supplier.
Refunds will only be issued to the original credit card or your financing account that you used when placing your order. We do not issue checks or cash refunds.
The only time we will waive this fee is if you request your order to be cancelled due to out of stock or extended lead time. However, if you choose to change your order to another product that's in stock, we may reward you with either an additional discount of our choosing or an additional free gift.
PRE-ORDERS
We rely on just-in-time fulfillment from our suppliers to provide you with a vast array of products for sale at low factory-direct pricing. This allows us to cut the costs of overhead and middle-men and pass those savings onto you. Sometimes, products are so popular that they go out of stock before the next shipment arrives at our supplier's warehouse.
If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available.
If you can't or don't want to wait, you can choose an alternative product. At that point, we will either charge or refund you the difference, update your order, and ship out the alternative product.
If you don't want an alternative product, you can cancel your order without any cancellation fee.
If you choose to accept the ETA and wait for your product, your order will be placed on pre-order status. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives.
If you choose to cancel your order after you have confirmed your pre-order, and it still hasn't shipped yet (like in the case that it gets delayed further) then you will be charged the 5% cancellation fee we must charge to recoup the losses we incur from our credit card processing company when we issue refunds.
If you choose to cancel your pre-order after the product has shipped, the normal return policy applies.
Thanks for your understanding.
QUESTIONS? EMAIL SUPPORT@ELECTRICBIKEPARADISE.COM
DAMAGED MERCHANDISE
In the event of damage to your product in shipping, please contact support@electricbikeparadise.com to arrange for replacement and pick-up of the damaged product. Please refer to our Shipping Policy for more details.
EMAIL: SUPPORT@ELECTRICBIKEPARADISE.COM
DEFECTIVE MERCHANDISE
Most of our products come with at least a 1-year manufacturer's warranty. The warranty information can be found under the "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
EMAIL SUPPORT@ELECTRICBIKEPARADISE.COM
PLEASE READ!
It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days, or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.
We work very hard to ensure that we offer the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.
To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates, holiday sale, and "buy one, get one free" offers are not eligible
- The item must be in stock on the competitor's website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
If you want to check if we can price match a product before you place your order, please contact us.
The Following Brands Are Excluded:
Welcome to Electric Bike Paradise
We are passionate about helping you find the best Electric Bike, Electric Scooter, Electric Skateboard, Mobility Scooter, or Electric Wheelchair for your needs. We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the Electric Bike market. Our customers include recreational cyclists, daily commuters, elderly, and obese who are seeking to be healthy and physically fit. Our customers are seeking an electric bike or scooter or skateboard to enjoy daily adventures, explore more, reduce stress, improve their heart health, avoid arthritis, improve their breathing, lower the impact on their knees during exercise, improve their sleep, improve their immune system, lower their risk of diabetes, boost their energy level and lose weight.
What sets us apart from the rest? Large generic retailers lack the specialized knowledge to answer specific questions on assembly warranty and product benefits and features. We know our Electric Bikes inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.
Our Commitment To You
- World-class customer service.
- FREE shipping to the lower 48 USA on every order.
- Most Electric Bikes, Scooters, Wheelchairs, and Skateboards come 95% assembled with very little assembly required. *Some exclusions apply. Please see product page for details.
- We guarantee that our prices are the lowest online.
- We have been in business since 2010 and have thousands of satisfied customers, see what they had to say here!
Our Mission: "To Help You Get Healthy and Physically fit"
At Electric Bike Paradise, our mission is to help you get healthy and physically fit. Electric Bikes have allowed recreational cyclists, daily commuters, elderly, and obese to be healthy and physically fit. We want to help you enjoy daily adventures, explore more, reduce your stress, improve your heart health, avoid arthritis, improve your breathing, lower the impact on your knees during exercise, improve your sleep, improve your immune system, lower your risk of diabetes, boost your energy level and lose weight.
We believe Electric Bikes are revolutionizing the way people enjoy their day while cycling. With the increasing popularity of the Electric Bikes and Scooters, everybody's specific needs can be met.
We provide the following value-added benefits with every order:
- 100% Secure Shopping
- We Value Your Privacy
- Trusted Brand Names
- Authorized Online Dealer
- Best Return Policy
- Free Shipping Every day
- Low Price Guarantee
- Satisfaction Guarantee
- Courteous Sales Experts
Worried About Price?
- We are an authorized dealer for our suppliers and we ship directly from their warehouse.
- With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
- We offer fast free shipping, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.
We understand buying an Electric Bike, Scooter, Wheelchair, or Skateboard is a significant investment so we want to make the buying process as easy as possible for you.
Go ahead and place your order today and if you have any questions give us a call or email us at support@electricbikeparadise.com.
How We Give Back To The Community
We love to give back to our community. From assisting health enthusiasts choose their perfect rides to helping less fortunate communities, we've done it all. Our love for electric bikes extends far beyond our local community. We want to help the world. We've partnered with People For Bikes and World Bicycle Relief to help people not just in the USA but around the world live a better life with the help of an Electric Bike. It's amazing what a difference an Electric Bike can make to a person's life. Watch this video to learn more about what the People For Bikes and World Bicycle Relief does for the communities.
We donate a portion of our profits to People For Bikes and World Bicycle Relief. All proceeds go to help the people of small communities get a bicycle of their own, to help promote a healthier future with biking, and help themselves create a better and healthier lives.
Meet The Founder
The owner, Trevor, is from Seattle, Washington and started selling bicycles, electric bikes, and electric scooters online in 2010 and eventually built Electric Bike Paradise to serve customers all over the USA.
In 2013, Trevor was introduced to Electric Bikes when he was in college. He was selling fixed gear bikes and road bikes, beach cruiser bikes, and tandem bikes on eBay and Amazon and went to buy a used fixie bike from a seller on craigslist to use as a personal commuter bike.
That seller happened to be Tim, the founder of BMEbikes. He met Tim and his brother who showed Trevor the electric bikes they were creating as a side-project in the back of their car turbocharging business in Northridge, California. Tim let Trevor test ride an electric bike and Trevor was blown away. It was like a cross between a motorcycle and a bicycle but all-electric and super quiet.
Trevor went online to start looking for suppliers of electric bicycles and he found his first supplier of electric bikes, Micargi Electric Bikes. Since then, Trevor and his team of dedicated customer service assistants have shipped over 100,000 electric bikes, electric scooters, electric skateboards, mobility scooters, electric wheelchairs and more to customers all around the world.
Up until this point, Trevor had no idea electric bikes even existed. He did some searching online but couldn't find an online store that was easy to shop or had a wide-selection and educational articles to help him learn about electric bikes. He decided to start a website called Electric Bike Paradise, the one you're on right now, to help those who want to shop, browse, and learn all in one place.
Trevor is also selling Mobility Scooters, Power Wheelchairs, and Patient Care Products online through his website Mobility Paradise. Mobility Paradise, just like Electric Bike Paradise is also committed to providing full selection of quality products with the best prices and exceptional customer service. Make your daily life easier with just one click and visit MobilityParadise.com now for a wide selection of scooters and more.
Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Operating online-only means we can offer all this without sacrificing any of the things that made us excited to start this business in the first place like being able to travel and help people all over the world.
Our Customer Support Team
Our team operates out of an office space in Indiana and due to COVID-19 most of our team now works remotely from home. In order to keep our prices low and make our fulfillment processes as efficient as possible, all of our products now ship directly from our supplier's warehouses which are located throughout the continental USA.
Our Warehouses
Our supplier's warehouses are located strategically throughout the continental USA. Every supplier we work with ensures product quality and packing quality before each shipment. The carriers we use to ship the products are carefully chosen from their history of speedy delivery capability and their care in the delivery of packages without damages.
How To Contact Us
You can call our customer support and sales team Mon-Sun at 8am-8pm EST at (800) 590-2738.
You can chat live with our customer support and sales team Mon-Sun 8am-8pm EST, just look for the button in the lower-right corner that says "Chat with us."
You can email our customer support team and sales team: support@electricbikeparadise.com and we will reply within 1-2 hours during regular business hours Mon-Sun 8am-8pm EST.
You can write to us:
ELECTRIC BIKE PARADISE LLC
9783 E 116th St, Ste. 1046
Fishers, IN 46037-2822 United States
We hope you enjoy our Electric Bike as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.
If you want to learn more about Electric Bikes, why you should get one, what they are, how they work, and when the best time to get one is, check out our Electric Bike Buying Guide.
Financing Available
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If you have any issues with your product, please call us at (800) 590-2738 or email us at support@electricbikeparadise.com and we will assist you in filing a warranty claim with the manufacturer. Each manufacturer we stock has a different warranty, so please read the warranty that pertains to the specific manufacturer for which your item pertains.
Electric Bike Paradise Warranty Policy By Brands
TERMS AND CONDITIONS OF THE WARRANTY
For your reference, please refer to below comprehensive warranty:
1. Frame – are warranted to be free from defects in material or workmanship for entire life. Paint finish is considered consumable and is not part of the warranty.
2. Display, Controller and Motor Assembly – are warranted to be free from defects in material or workmanship for a period of 18 months from purchase.
3. Original Batteries – are warranted to be free from defects in material or workmanship for a period of 18 months from the date of purchase as follows: full replacement during the first 12 months, while replacements needed during months 13-24 are prorated as per schedule.
The battery is sealed and cannot be opened or fixed. The battery should not have a percentage of nominal charge retention of 60% or less. Misuse of the battery, negligence or attempt to open or repair it will void the warranty.
4. General: The bicycle is backed up by a 18 months main warranty, certain components listed on this chart or consumables may be subject to a different period of coverage or not included in this warranty.
5. Consumables: Components subject to wear are not covered by the warranty: Tires, inner tubes, brake lines, brake pads, basket, wheel lining tape, light bulbs, LEDS, fuses, etc.
Exclusions: The other parts are Normal wear parts which are excluded from this warranty.
If any parts happen to be damaged during shipping, please contact us immediately after shipment arrival. Electric Bike Paradise will send a replacement part at our expense and will work with you to fix the issue.
Please note that for warranty issues,the customer is responsible for the cost of labor to install warrantied components, however, we will cover the Shipping costs of warranty parts.
If the warranty is void for any reason the customer shall bear any repair or replacement costs resulting from vehicle misuse, negligence or abuse.
Always follow care and preventive maintenance procedures.
Always keep receipts from any services performed to the vehicle by an authorized distributor or service center.
The warranty will be voided by any of the following circumstances:
- Failure to follow all directions or recommendations listed in the user manual.
- Cycling collision, accident or vehicle damage caused by careless parking
- Acts in violation of laws
- Never registered your ebike
- DIY repairs on electronics
- Abusive use the bicycle in off-road terrain, mud, snow, water, sand, gravel and water
- If the bicycle is used as rental unit
- Damages caused by natural disasters such as earthquakes, lightning, fire, flooding and other hazards .
- Rust and/or paint fading caused to heavy exposure to rain, hail, snow or direct sunlight for prolonged periods of time.
- Overloading beyond recommended capacity .
- Damages caused by nails, needles, broken glass , debris , sharp rocks or other foreign objects .
- If the bicycle is used but not limited to stunts, jumping from ramps, stairs or elevated ramps.
- If vehicle is used in competitions or racing.
- If vehicle has been modified for any purposes on the motor, electrical system, suspension frame, and battery.
- Use of other components not approved by the manufacturer.
- Damages resulted from improper care and handling.
Ecotric Tornado 48V/12Ah 750W Full Suspension Electric Mountain Bike
Explore the Countryside and Experience Fun with this Sporty Electric Mountain Bike!
Have a reliable ride for nature adventures and for the commute with the Ecotric Tornado 48V 750W Electric Mountain Bike! This gorgeous electric bike is an entry-level bike with advanced features for experienced riders, featuring a brilliant full-suspension design with all the bells and whistles found in more expensive mountain bikes, and a powerful 48-volt drivetrain for speed and capability on mountainous, uphill trails and rugged countryside. It is an excellent choice for those who want adventures but do not want to break the bank.
Like a proper electric mountain bike, the Ecotric Tornado comes with gorgeous 26-inch spoked rims with premium 2.35-inch all-terrain tires and a sizable 12 amp/hour battery for making long treks. It is a powerful electric bike that can be ridden by casual and experienced riders, and it has an eye-catching, modern design that stands out from other bikes. The Ecotric Tornado is the ideal ride for adventurers on off-road trails and those going to school or work. This electric road bike is perfect for working moms, dads, students, office workers, and weekend outdoor enthusiasts.
The Ecotric Tornado Electric Mountain Bike is a perfect choice for anyone who wants a reliable daily driver and something to explore the countryside. You will love its mountain bike frame design and components that you can use on twisting trails. The bike performs equally well on rough roads and on the sand, gravel, or sloping trails. The large 26-inch rims and premium tires work very well on solid and loose terrain, making the Ecotric perfect for weekend adventurers and aspiring explorers who need a capable bike that can keep up.
The bike comes with a throttle and pedal-assist that makes each ride a breeze. You will love riding it on congested streets and city paths. It is perfect for sightseeing, roaming parks, and visiting places for shopping or doing errands. The Ecotric Tornado Electric Bike is available in a gorgeous black color.
You may not realize it, but most cities' terrain is equally harsh as in the countryside. You can’t ride a bike in a twisting trail without your ride falling apart. Riding an electric bike over potholes or loose surfaces can be a tricky business. In many cases, the quickest and shortest route to your office or school requires you to travel off-road paths and alleyways. Therefore, you must have a capable electric bike with top-rated components to deal with those things.
Electric vehicles are, without a doubt, the future of transport. Electric motorized bikes have zero emissions and are noiseless than cars, so it is a green and ecologically-friendly travel choice. The Ecotric Tornado Electric Mountain Bike comes with a twist throttle and pedal assist, so you can choose to maintain speed with little effort or conserve the battery. It has a range of around 25-37 miles, so it is a perfect city bike that will not lose charge halfway in your commute. Get around traffic and roam the city, purchase the Ecotric Tornado Electric Mountain Bike here at Electric Bike Paradise!
- Explore the mountains and your favorite nature parks, without getting bankrupt, with the Ecotric Tornado Electric Bike. It features the classic MTB design with a full suspension and large 26-inch rims that travel well on rough and bumpy roads. When you compare it to most electric mountain bikes, the Tornado is one of the most affordable electric bikes you can buy.
- Feel the power! The Tornado is powered by a robust 48-volt, 750-watt DC hub motor sitting inside the rear wheel. The bike has a programmable top speed for local regulations but can easily hit speeds of around 22 miles per hour or more on the throttle, and even faster when on the pedal assist. It can easily climb uphill and drive on the pavement effortlessly, and the electric assist makes off-roading easier. This bike has adequate power for riding rough terrain and twisting trails. You can use it in urban environments too.
- The electric bike has a range of 25 miles on the throttle or 37 miles (40-60 kilometers) with minimal assist, so it has more than enough to last for a day. Use it to roam the mountains or ride free on the beach or the countryside. The Ecotric Tornado is also perfect for work or school and still has enough charge to go back home. This model has a 48-volt-volt Samsung lithium-ion battery pack with 12 amp/hr capacity, so you can travel long distances and explore the countryside.
- It is a rugged mountain bike. The Ecotric Tornado is equipped with a Suntour front suspension fork, a rear mono-shock, and large 26-inch rims with 2.35-inch all-terrain tires, so you can ride it on rough terrain with ease. Have no problems traveling on less-traveled paths were no other bikes dare to go.
- The Ecotric Tornado Electric Mountain Bike features a twist throttle and a three-level pedal-assist. The throttle gives power in your hands to speed on the road effortlessly. The pedal assist is hooked to a speed sensor that provides accurate torque for more effortless pedaling. The bike also comes with a seven-speed Shimano derailleur to control and ride it like an ordinary bike. Like a real mountain bike, it comes with front and rear 160 mm hydraulic disc brakes for excellent stopping power!
- This is made for traveling in adverse conditions. The Ecotric Tornado features a lightweight yet durable aluminum frame and an IP54 waterproof rating, so it is protected from dust and water splashes.
- The Ecotric Tornado Electric Bike is one of the most stylish bikes out there, featuring a modern MTB frame with streamlined touches. The frame is made of high-strength aluminum with a premium paint finish. The large 160 mm disc rotors and the branded saddle give the bike a sporty appeal.
- This bike is fit for adventurers who need a powerful bike for the countryside and daily driving. It is perfect for going to work, school, or off-roading, making the Ecotric Tornado Electric Bike the perfect mountain bike for everyday commuting and adventures.
A Sporty Electric Bike for Nature Adventures!
If you are among the few of the adventurous kind, you would want a ride that can keep up like this Ecotric Tornado Electric Mountain Bike. It is ideal for adults and teens that want a ride for challenging trails and for the mountains. It features a gorgeous MTB frame with a modern, streamlined look, so it is excellent for those who want a capable bike but do not want to break the bank. The Tornado has all the components found in other expensive bikes, with a gorgeous full-suspension design, 26-inch rims with 2.35-inch wide tires, and large 160 mm hydraulic disc brakes designed for riding on the roughest terrain. The bike comes with a Suntour-brand front suspension fork and a mono-shock on the rear, so you can tackle twisting trails comfortably and keep the tires planted on the ground.
The Ecotric Tornado rides equally well on the pavement and is perfect for traveling off-road paths to cut your commute. Speed down the road with the 48-volt 1,000-watt motor inside the rear hub. It can quickly speed up on the pavement and traverse rough terrain with ease. Use it for city driving and for weekend adventures. The bike also comes with a sporty Shimano seven-speed derailleur to do uphill climbs easily.
Perfect Dimensions
The Ecotric Tornado Electric Bike measures 70.86” inches L x 41.3” inches H. The bike is suited for riders measuring 5’3” to 6’3’. The whole bike weighs 62 lbs.
Note that the bike charges to full in five to eight hours. The bike comes with a battery and a charger.
Ride in True Comfort
Bike the way you want with the Ecotric Tornado Electric Mountain Bike. It comes with a twist throttle and a three-level pedal-assist to travel without getting tired, or pedal assist if you enjoy biking. There is the seven-speed Shimano derailleur with a thumb shifter so you can ride it like an ordinary bike. The bike features an adjustable height seat and a headlight.
A Modern Electric Bike with Road-Rated Electronics
The Ecotric Tornado Electric Bike is powered by a 48-volt lithium-ion battery pack with a 12 ampere/hour capacity, which has enough charge to last throughout the day. The bike charges fully in five and eight hours.
See everything you need with the LCD screen on the center of the bike, which is large and clearly shows information like the battery level, pedal-assist, and speed. The bike has actual buttons that make it easy to use when you are at speed. You will love to ride it every day, and it is perfect for the daily commute and going to the market, shops, parks, and distant spots.
Don’t Go for Surplus or Cheap Electric Bikes
Many cheap electric bikes are neither reliable nor safe, so buying one is often hit or miss. They are not designed for sustained use because of poor craftsmanship or poorly-done electronics. Some cheap ebikes lack even the most basic electrical safety features, putting the user at risk of electric shocks. Also, a lot of surplus models cannot climb hills or provide enough level of pedal assist. They are equipped with cheap batteries and cannot go far.
If something goes wrong, there is no way to have them serviced. You cannot depend on them. Lastly, most are not comfortable to use. Choose safety and real performance. Only choose electric bike brands that have years of presence in the market and have certifications.
About Ecotric: Explore New Roads and Embrace the Outdoor Lifestyle
The Ecotric Company is obsessed with making professional electric bicycles that challenge the limit and, obviously, can travel long distances. The company was founded by Miller Evans, a cycling enthusiast himself with a product design degree from the Rhode Island School of Design.
We love bicycles, and we understand that going electric vehicles is the future, but only if the customers are satisfied with it. Therefore, we make stylish and lightweight electric bikes relying on reliable lithium batteries that provide reliable power regardless of the power level. You are sure that Ecotric bikes are made to meet your need for exercise, freedom, a healthy lifestyle, and a means for transport. Get the best deals plus tons of freebies when you purchase Ecotric Tornado Electric Mountain Bike here at Electric Bike Paradise!
Specifications
|
Model Size |
1800*630*1050mm |
|
Weight Capacity |
265lbs |
|
Weight with Battery |
62lbs |
|
Battery |
48V 12AH |
|
Motor |
Rear Hub 48V 750W |
|
Charging Time |
6-8Hours |
|
Display |
Ecotric Smart LCD With USB Port |
|
Sensor |
Speed Sensor |
|
Battery Life |
400-600 Cycles |
| Functions | Throttle With Pedal Assist |
| Speed | 25KM/H (According to the laws of the United States, we set the maximum speed at 25km/h, which can be adjusted according to the specific conditions of each state. |
| Front Brake | Hydraulic Disc 160mm Rotor |
| Derailleur | 7 Speed SHIMANO |
| Frame | Aluminum Alloy |
| Rear Brake | Hydraulic Disc 160mm Rotor |
| Tires | 26"×2.35" Tires |
| Fenders | Without |
| Brake System | Left Brake For Rear/Right Brake For Front |
| Central Place | Suspension Comfort |
| Fenders | Optional |
Size Guide
Ecotric Bicycles Set Speed Limit According To United States Federal Regulations, Maximum Speed In Power Mode Is Programmable And Can Be Adapted To The Local Regulations Of Any Country.
All Range Estimates Are Contingent Upon Rider And Towing Weight, Wind Speed And Terrain.
Order an Ecotric Tornado 48V/12Ah 750W Full Suspension Electric Mountain Bike today from ElectricBikeParadise.com. Free shipping + free gifts on all of our Ecotric Electric Mountain Bikes. Sign up today and get 5% off!
Electric Bike Paradise is your number one source for Electric Bikes, Electric Scooters, Electric Skateboards, Mobility Scooters and Electric Wheelchairs. With full customer support, including lifetime expert advice, and a guaranteed low price, you can feel confident buying from us. To learn more about electric bikes, read our Electric Bike Buying Guide. Call us to order at (800) 590-2738 Monday-Sunday 8am-8pm EST.
DISCLAIMER: This motor-powered bicycle or scooter may have a motor-assisted speed of 25 km/h or 15.5 mph, and if so, is NOT to be used for transport of people on public access ways without first being registered with the state according to state laws and the operator being legally licensed to drive on public access ways. We do not assume any liability for any usage of this product, especially outside the legal boundaries of your local state laws. If you are looking for information on whether this product is legal to use on public access ways in your local area, please consult an attorney.
COVID-19 Shipping Delays Notice: Normally, Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if product is in stock, however, due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders. Order processing times of some brands can take up to 7-14 days or more. This is an industry-wide issue caused by the high demand of our products due to Covid-19 and the strain on supply chains. We appreciate your patience and understanding. Please see the specific brand shipping policy for current estimates of order fulfillment times. Please contact us by phone at (800) 590-2738 or email us at support@electricbikeparadise.com with any questions you may have.
Normally, Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if product is in stock, however, due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders. Order processing times of some brands can take up to 7-14 days. This is an industry-wide issue caused by the high demand of our products due to Covid-19 and the strain on supply chains. We appreciate your patience and understanding. Please see the specific brand shipping policy for current estimates of order fulfillment times. Please contact us by phone at (800) 590-2738 or email us at support@electricbikeparadise.com with any questions you may have.
Please see below Electric Bike Paradise Shipping time Delivery Info Policy By Brands
Shipping And Delivery
Our goal is to keep the ordering process as simple as possible. Shipping times vary from 2-4 business days and delivery time varies between 2-5 business days if your electric bike is in stock.
This is dependent upon demand, factory production, holiday seasons, weather conditions, and other various circumstances.
Our warehouse and fulfillment center is based in Oakland,CA and Mobile, AL. Our orders are shipped directly from there.
Shipping Cost We offer free shipping on all of our bikes everywhere within the lower 48 states!（Excludes: Alaska/Hawaii, US Protectorates, APO/FPO, PO Box）
SHIPPING METHOD
Shipping is offered through UPS/FEDEX/USPS, which is free everywhere within the lower 48 states. Usually we ship spare parts by USPS and ship ebikes and batteries by UPS or Fedex. So please give us your right shipping address. If you write wrong and insuficient shipping address, you will bear the second shipping cost. Once your bike ships, you will be emailed a tracking number so you can see when the scheduled delivery time will be!
PICK UP FROM THE WAREHOUSE IN OAKLAND CA
If you wish to pick up your order directly from the warehouse, please contact us to set up a pick-up date and time via email support@electricbikeparadise.com.
HOW THE BIKE IS SHIPPED
Ecotric Electric Bikes are shipped 95% assembled. When you receive your bike, you just need to attach the front wheel, set up the handlebars and screw in the pedals, and you’re done.
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
Order Confirmation:
- You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
- As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
- If your item is on backorder or unavailable, we will reach out to you via email.
- If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
Order Shipment:
- If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will usually ship within 1-2 business days from the date of your order, unless it is a backorder or built-to-ship product.
- We will send you the tracking information as soon as it ships to the email address you provided when checking out.
- We ship daily via UPS Ground, Fed Ex Ground, and various LTL Freight carriers to the lower 48 states.
- Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at an additional cost.
- We do not offer Cash On Delivery.
- A phone number is required by the freight company so a delivery appointment can be made.
- Failure to provide a good phone number you can be easily reached at may cause a delay in delivery as freight items will not be delivered without an appointment.
- A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
- Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
- As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
- To avoid a delay in receiving your order from customs, consider the following:
- Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
- We do not refund original shipping charges for goods that are refused for delivery at customs.
- We will deduct all additional fees resulting from refused international shipments from your refund.
- If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
- If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
- We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
- If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@electricbikeparadise.com.
Damages:
- Please inspect the packaging of your items when they arrive.
- If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.
- If your item(s) do arrive damaged, please send photos to support@electricbikeparadise.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
- All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
- If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
- If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Backorders:
- From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
- The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
- If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
- Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.
Important Freight LTL Shipment
- When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
- You need to be at the delivery address during the delivery window to receive and sign for the item.
- The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
- Please make sure the phone number you entered at checkout is a good number to contact you at.
- Don't screen your calls until your item has been delivered.
- The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
- Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):
- Carton damage requires visual inspection of contents of the unit.
- ElectricBikeParadise.com recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify ElectricBikeParadise.com immediately.
- IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
- Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Carton packaging has excessive damage with the exposed product:
- Refuse shipment
- Sign carrier paperwork: “Carton damaged and refused”
- Notify ElectricBikeParadise.com immediately.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@electricbikeparadise.com.
Returns, Refunds, Cancellation, and Pre-Order Policy
ElectricBikeParadise.com is committed to providing the best customer service in the Electric Bike industry. Our goal is to make your shopping experience as easygoing as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
ElectricBikeParadise.com 30-Day Satisfaction Guarantee Return Policy
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 30 days of the delivery date.
- Our return policy applies to cancellations made after an item has been physically shipped or refused at the time of delivery.
- We will refund the product price minus any applicable fees and charges.
- Original shipping charges are non-refundable.
- Items with Non-Returnable Marks and FREE GIFTS cannot be returned.
- You are responsible for any return shipping charges.
- Refunds will be applied to the same payment method used when the original purchase was made.
The Following Cannot Be Returned
- Products that are eligible for parts under manufacturer warranty
- Products that have had their original manufacturer packaging opened
- Products that have been out of their original manufacturers' packaging
It is the customer's responsibility to return the merchandise in a new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return requests must be submitted in writing and sent to support@electricbikeparadise.com
*Exclusions
ElectricBikeParadise.com works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under the "Returns" tab on the product page and below:
ElectricBikeParadise.com Returns Policy By Brands
Free Returns 30-Day At Home Trial
At Ecotric, we aim to provide every single customer with the perfect product at the best price, as well as the greatest shopping experience, we offer the industry’s first 30-Day At-Home Trial policy. This allows you to try the bike at home for 30 days and if you are not happy with your new Ecotric bike, you can return it for an exchange or a refund within 30 days after receiving the bike! Returns or exchanges are only allowed once within 30 natural days of receiving the purchased vehicle.If the return claim is valid the customer will receive a refund for the amount of the purchase price minus a repacking and restocking fee of 20%.
If you buy spare parts on our website, we will not accept the return. Please confirm that you buy the right spare parts.
Return Policy
To be eligible for a return, your item must be within 30-day period.You must keep the original packaging and the bike must be repacked back into the original packaging when you send it back to us. Meanwhile, we promised that all the electric bikes our customers received are brand new, we will never sell any open-box, refurbished or clearance bikes to you, as well as batteries. So please note that all the returned ebikes, as well as batteries, If the return claim is valid the customer will receive a refund for the amount of the purchase price minus a repacking and restocking fee of 20%.
How to return
Contact our Customer Service Department at support@electricbikeparadise.com to approve the return within 30 days. we have helpful suggestions if you are considering a return due to performance of the item, sizing, or for any other reason. Keep in mind that an exchange for an Ecotric product better suited to your needs is also possible. After the 30-day period expires, the product cannot be returned to Ecotric. All returns must be repacked back into the original packaging when you send it back to us. Once the Return Authorization is issued, we will provide you with a prepaid return shipping label. Once your return is received, we will process refund in 2 -3 weeks. Your refund will be credited back to your original method of payment. Once your refund has been processed, it will take 7 to 10 business days for your bank to process the credit and apply it to your account. Notice: the customer must have written Return Merchandise Authorization (RMA) number from Ecotric. If a customer sends a return without it a refund will not be issued and the customer will have to pay shipping to get the item returned, or, sacrifice the item.
RETURN PROCEDURE
- All return requests must be submitted in writing and sent to support@electricbikeparadise.com
- If your return is approved you will receive an email from us with return instructions.
- Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
- We recommend taking a picture of the package and/or the item before shipping.
- Ship the package. We will either provide you with a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
- Please provide us with the tracking number.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.
QUESTIONS? EMAIL US: SUPPORT@ELECTRICBIKEPARADISE.COM
CANCELLATIONS
All cancelled orders are subject to a 5% cancellation fee. This fee covers our costs from our credit card processing company and our administrative costs of handling your cancellation. Whenever we refund an order, we are not refunded our merchant card processing fees and it takes our team time to deal with your cancellation, which costs us money.
Please be careful before you place your order that you fully understand that the product is right for you, and that if there is any lead time associated with the product, as there is with built-to-order products for instance, that you are aware and ok with it.
If your order has not been shipped yet, this is the only fee you will incur.
If your order has been shipped, the standard return procedure applies and more fees will apply like shipping costs and return shipping costs, and restocking fees if any. We do not charge restocking fees, we only pass them on from our supplier.
Refunds will only be issued to the original credit card or your financing account that you used when placing your order. We do not issue checks or cash refunds.
The only time we will waive this fee is if you request your order to be cancelled due to out of stock or extended lead time. However, if you choose to change your order to another product that's in stock, we may reward you with either an additional discount of our choosing or an additional free gift.
PRE-ORDERS
We rely on just-in-time fulfillment from our suppliers to provide you with a vast array of products for sale at low factory-direct pricing. This allows us to cut the costs of overhead and middle-men and pass those savings onto you. Sometimes, products are so popular that they go out of stock before the next shipment arrives at our supplier's warehouse.
If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available.
If you can't or don't want to wait, you can choose an alternative product. At that point, we will either charge or refund you the difference, update your order, and ship out the alternative product.
If you don't want an alternative product, you can cancel your order without any cancellation fee.
If you choose to accept the ETA and wait for your product, your order will be placed on pre-order status. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives.
If you choose to cancel your order after you have confirmed your pre-order, and it still hasn't shipped yet (like in the case that it gets delayed further) then you will be charged the 5% cancellation fee we must charge to recoup the losses we incur from our credit card processing company when we issue refunds.
If you choose to cancel your pre-order after the product has shipped, the normal return policy applies.
Thanks for your understanding.
QUESTIONS? EMAIL SUPPORT@ELECTRICBIKEPARADISE.COM
DAMAGED MERCHANDISE
In the event of damage to your product in shipping, please contact support@electricbikeparadise.com to arrange for replacement and pick-up of the damaged product. Please refer to our Shipping Policy for more details.
EMAIL: SUPPORT@ELECTRICBIKEPARADISE.COM
DEFECTIVE MERCHANDISE
Most of our products come with at least a 1-year manufacturer's warranty. The warranty information can be found under the "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
EMAIL SUPPORT@ELECTRICBIKEPARADISE.COM
PLEASE READ!
It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days, or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.
We work very hard to ensure that we offer the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.
To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates, holiday sale, and "buy one, get one free" offers are not eligible
- The item must be in stock on the competitor's website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
If you want to check if we can price match a product before you place your order, please contact us.
The Following Brands Are Excluded:
Welcome to Electric Bike Paradise
We are passionate about helping you find the best Electric Bike, Electric Scooter, Electric Skateboard, Mobility Scooter, or Electric Wheelchair for your needs. We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the Electric Bike market. Our customers include recreational cyclists, daily commuters, elderly, and obese who are seeking to be healthy and physically fit. Our customers are seeking an electric bike or scooter or skateboard to enjoy daily adventures, explore more, reduce stress, improve their heart health, avoid arthritis, improve their breathing, lower the impact on their knees during exercise, improve their sleep, improve their immune system, lower their risk of diabetes, boost their energy level and lose weight.
What sets us apart from the rest? Large generic retailers lack the specialized knowledge to answer specific questions on assembly warranty and product benefits and features. We know our Electric Bikes inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.
Our Commitment To You
- World-class customer service.
- FREE shipping to the lower 48 USA on every order.
- Most Electric Bikes, Scooters, Wheelchairs, and Skateboards come 95% assembled with very little assembly required. *Some exclusions apply. Please see product page for details.
- We guarantee that our prices are the lowest online.
- We have been in business since 2010 and have thousands of satisfied customers, see what they had to say here!
Our Mission: "To Help You Get Healthy and Physically fit"
At Electric Bike Paradise, our mission is to help you get healthy and physically fit. Electric Bikes have allowed recreational cyclists, daily commuters, elderly, and obese to be healthy and physically fit. We want to help you enjoy daily adventures, explore more, reduce your stress, improve your heart health, avoid arthritis, improve your breathing, lower the impact on your knees during exercise, improve your sleep, improve your immune system, lower your risk of diabetes, boost your energy level and lose weight.
We believe Electric Bikes are revolutionizing the way people enjoy their day while cycling. With the increasing popularity of the Electric Bikes and Scooters, everybody's specific needs can be met.
We provide the following value-added benefits with every order:
- 100% Secure Shopping
- We Value Your Privacy
- Trusted Brand Names
- Authorized Online Dealer
- Best Return Policy
- Free Shipping Every day
- Low Price Guarantee
- Satisfaction Guarantee
- Courteous Sales Experts
Worried About Price?
- We are an authorized dealer for our suppliers and we ship directly from their warehouse.
- With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
- We offer fast free shipping, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.
We understand buying an Electric Bike, Scooter, Wheelchair, or Skateboard is a significant investment so we want to make the buying process as easy as possible for you.
Go ahead and place your order today and if you have any questions give us a call or email us at support@electricbikeparadise.com.
How We Give Back To The Community
We love to give back to our community. From assisting health enthusiasts choose their perfect rides to helping less fortunate communities, we've done it all. Our love for electric bikes extends far beyond our local community. We want to help the world. We've partnered with People For Bikes and World Bicycle Relief to help people not just in the USA but around the world live a better life with the help of an Electric Bike. It's amazing what a difference an Electric Bike can make to a person's life. Watch this video to learn more about what the People For Bikes and World Bicycle Relief does for the communities.
We donate a portion of our profits to People For Bikes and World Bicycle Relief. All proceeds go to help the people of small communities get a bicycle of their own, to help promote a healthier future with biking, and help themselves create a better and healthier lives.
Meet The Founder
The owner, Trevor, is from Seattle, Washington and started selling bicycles, electric bikes, and electric scooters online in 2010 and eventually built Electric Bike Paradise to serve customers all over the USA.
In 2013, Trevor was introduced to Electric Bikes when he was in college. He was selling fixed gear bikes and road bikes, beach cruiser bikes, and tandem bikes on eBay and Amazon and went to buy a used fixie bike from a seller on craigslist to use as a personal commuter bike.
That seller happened to be Tim, the founder of BMEbikes. He met Tim and his brother who showed Trevor the electric bikes they were creating as a side-project in the back of their car turbocharging business in Northridge, California. Tim let Trevor test ride an electric bike and Trevor was blown away. It was like a cross between a motorcycle and a bicycle but all-electric and super quiet.
Trevor went online to start looking for suppliers of electric bicycles and he found his first supplier of electric bikes, Micargi Electric Bikes. Since then, Trevor and his team of dedicated customer service assistants have shipped over 100,000 electric bikes, electric scooters, electric skateboards, mobility scooters, electric wheelchairs and more to customers all around the world.
Up until this point, Trevor had no idea electric bikes even existed. He did some searching online but couldn't find an online store that was easy to shop or had a wide-selection and educational articles to help him learn about electric bikes. He decided to start a website called Electric Bike Paradise, the one you're on right now, to help those who want to shop, browse, and learn all in one place.
Trevor is also selling Mobility Scooters, Power Wheelchairs, and Patient Care Products online through his website Mobility Paradise. Mobility Paradise, just like Electric Bike Paradise is also committed to providing full selection of quality products with the best prices and exceptional customer service. Make your daily life easier with just one click and visit MobilityParadise.com now for a wide selection of scooters and more.
Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Operating online-only means we can offer all this without sacrificing any of the things that made us excited to start this business in the first place like being able to travel and help people all over the world.
Our Customer Support Team
Our team operates out of an office space in Indiana and due to COVID-19 most of our team now works remotely from home. In order to keep our prices low and make our fulfillment processes as efficient as possible, all of our products now ship directly from our supplier's warehouses which are located throughout the continental USA.
Our Warehouses
Our supplier's warehouses are located strategically throughout the continental USA. Every supplier we work with ensures product quality and packing quality before each shipment. The carriers we use to ship the products are carefully chosen from their history of speedy delivery capability and their care in the delivery of packages without damages.
How To Contact Us
You can call our customer support and sales team Mon-Sun at 8am-8pm EST at (800) 590-2738.
You can chat live with our customer support and sales team Mon-Sun 8am-8pm EST, just look for the button in the lower-right corner that says "Chat with us."
You can email our customer support team and sales team: support@electricbikeparadise.com and we will reply within 1-2 hours during regular business hours Mon-Sun 8am-8pm EST.
You can write to us:
ELECTRIC BIKE PARADISE LLC
9783 E 116th St, Ste. 1046
Fishers, IN 46037-2822 United States
We hope you enjoy our Electric Bike as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.
If you want to learn more about Electric Bikes, why you should get one, what they are, how they work, and when the best time to get one is, check out our Electric Bike Buying Guide.
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If you have any issues with your product, please call us at (800) 590-2738 or email us at support@electricbikeparadise.com and we will assist you in filing a warranty claim with the manufacturer. Each manufacturer we stock has a different warranty, so please read the warranty that pertains to the specific manufacturer for which your item pertains.
Electric Bike Paradise Warranty Policy By Brands
TERMS AND CONDITIONS OF THE WARRANTY
For your reference, please refer to below comprehensive warranty:
1. Frame – are warranted to be free from defects in material or workmanship for entire life. Paint finish is considered consumable and is not part of the warranty.
2. Display, Controller and Motor Assembly – are warranted to be free from defects in material or workmanship for a period of 18 months from purchase.
3. Original Batteries – are warranted to be free from defects in material or workmanship for a period of 18 months from the date of purchase as follows: full replacement during the first 12 months, while replacements needed during months 13-24 are prorated as per schedule.
The battery is sealed and cannot be opened or fixed. The battery should not have a percentage of nominal charge retention of 60% or less. Misuse of the battery, negligence or attempt to open or repair it will void the warranty.
4. General: The bicycle is backed up by a 18 months main warranty, certain components listed on this chart or consumables may be subject to a different period of coverage or not included in this warranty.
5. Consumables: Components subject to wear are not covered by the warranty: Tires, inner tubes, brake lines, brake pads, basket, wheel lining tape, light bulbs, LEDS, fuses, etc.
Exclusions: The other parts are Normal wear parts which are excluded from this warranty.
If any parts happen to be damaged during shipping, please contact us immediately after shipment arrival. Electric Bike Paradise will send a replacement part at our expense and will work with you to fix the issue.
Please note that for warranty issues,the customer is responsible for the cost of labor to install warrantied components, however, we will cover the Shipping costs of warranty parts.
If the warranty is void for any reason the customer shall bear any repair or replacement costs resulting from vehicle misuse, negligence or abuse.
Always follow care and preventive maintenance procedures.
Always keep receipts from any services performed to the vehicle by an authorized distributor or service center.
The warranty will be voided by any of the following circumstances:
- Failure to follow all directions or recommendations listed in the user manual.
- Cycling collision, accident or vehicle damage caused by careless parking
- Acts in violation of laws
- Never registered your ebike
- DIY repairs on electronics
- Abusive use the bicycle in off-road terrain, mud, snow, water, sand, gravel and water
- If the bicycle is used as rental unit
- Damages caused by natural disasters such as earthquakes, lightning, fire, flooding and other hazards .
- Rust and/or paint fading caused to heavy exposure to rain, hail, snow or direct sunlight for prolonged periods of time.
- Overloading beyond recommended capacity .
- Damages caused by nails, needles, broken glass , debris , sharp rocks or other foreign objects .
- If the bicycle is used but not limited to stunts, jumping from ramps, stairs or elevated ramps.
- If vehicle is used in competitions or racing.
- If vehicle has been modified for any purposes on the motor, electrical system, suspension frame, and battery.
- Use of other components not approved by the manufacturer.
- Damages resulted from improper care and handling.
Good quality product for the price, haven't had any problems yet!
It was fast, maneuverable, simple.
Very nice product and came on time. My daughter enjoys it VERY VERY MUCH.
I'm grateful and glad I found it at EBP!
A great price for a good bike that gets you where you want to go. The battery range is excellent and the fact you can remove it to charge is convenient. I would recommend this bike for anyone looking to start with a solid, reliable electric bike.
This bike is great. Assembly easy with the manual. The bike has good power for assist mode so that you can easy to go hill. The removable battery is much convenient. I like to go outdoors and riding with my friends during the holidays or weekends if it is beautiful outside. The e-bike is suiting for me and I highly recommend it to my friends. ElectricBikeParadise.com is a very good shopping experience, I have to say it is real money well worth spending on it.
Ecotric Tornado 48V/12Ah 750W Full Suspension Electric Mountain Bike
Call Us Now for Personal Assistance or a Price Match:
(800) 590-2738
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Sale Ends: 11:59PM EST
Our Customers Love Us
from 7405 reviewsYou took care of all the problems
This product is fantastic. I have only had mines about 2 month but my scooter is so addictive, I find myself riding it even when it's cold outside. I highly recommend this scooter over any other scooter that goes 50 mph or less. I get compliments at every red light as if I'm in an exotic sports car. I find my self choosing my scooter for short trip over my new 2022 Ram truck. This scooter will not disappoint you. Thats a promise
Great bike & great ride.
For reference: I assembled this bike 3 days ago, and have only ridden it two times. I had seen some reviews that the assembly manual is poorly written -- and while I won't disagree, I did not have any issues getting the bike together on my own. There were no instructions whatsoever on charging the Lithium Ion battery, but it appears to be a simple plug & wait until the light on the charger's brick turns green. I do see a note on the battery itself, that it's important for the health of the battery, to fully recharge within 24 hours of emptying the battery; I haven't seen that notation on a Lithium Ion battery before, but it's an easy item with which to comply. The frame is incredibly well-constructed, folds quite easily, the step-through frame is super convenient, and I'm in love with the purple color. An oddity about the frame, is that there is clearly a standard/ integrated back seat over the rear wheel, and the bike comes with footrests AND a backrest for the rear passenger -- but the instructions very clearly state that a second rider should NOT ride on back... very strange, but I don't intend to ride with a passenger. In terms of riding, I'm 5'4" (162cm), and find the bike very comfortable, even for pedaling -- that said, I would imagine someone of above-average height, or who has longer legs, may have issues with the pedals, in that the seat post doesn't go high enough for someone who is tall to extend legs fully. I expect there is a relatively inexpensive solution, to replace the seat post with a longer one, but since I do not need it, I haven't researched this topic. And, saving the best for last: the motor has SERIOUS oompf! The initial "launch" while in pedal assist level 1 is like a rocket ship -- in fact, I nearly lost grip of the bike so I could see it being a problem for some. I recommend starting in a higher pedal assist level (say, level 5), and be extremely extremely conservative in twisting the throttle, to at least tone down the jump... but even so, it's very eager to start! The motor continues with its enthusiasm, even on rather steep hills, which is impressive - I never dropped below 15mph. Despite the nominal rating of 750W, the display often exceeds that, I have seen it near 1000W a couple times. I'll note something I wasn't expecting: there is a cruise control feature that kicks in automatically when you are riding just a few seconds at a consistent speed. That means when you let off the throttle & perhaps expect to naturally slow, you're still powering through at the same speed. Meaning, you must brake to disengage the motor, nearly 100% of the time. Bike comes with an integrated headlight, and tail light that illuminates when braking. The fat tires and shocks offered a very smooth ride -- though I have not tried it offroad yet. The seat is pretty comfortable, I'm curious how it feels on a long ride. Mechanical disc brakes are very effective. Overall, at this early stage I'm very happy with the purchase, it's a lot of bike for such a reasonable price.
Electric Bike Paradise were great to deal with . Best price of this and comparable models, and helpful assembly video and advice as needed. The 1703-Tryke is perfect for the use that we intended if for, and enjoyable to ride, and transport stuff that would be impossible on my electric bicycle.
Rides like a new bike. This is a must for the 750!
Bike was delivered promptly. Had a few defects from transit. Told the company about them and they quickly took care of the issues. Bike works and rides great!
This weekend was my first time to go out and ride the bike / scooter and what a fun & exciting experience.The three levels of speed, the three levels of wheel adjustment, and the seat adjustment are just perfect. I highly recommend bike/ scooter.
Multi-Function Waterproof Bike Speedometer
I like the bike but it's not the one I wanted I wanted a folding ox I got a Nakto what's the difference the front crank is smaller and the tires are just generic black no name but other than that it's ok I am going to have to eat the cost of changing the front crank and adding extra chain with links good thing I am able to do this.
The service I got for your store was great! No wonder you call it a Zip'r! Was that a cup holder? Well, it is nice. I like the way the scooter breaks down into parts, so it is easy to load. I can go all over and not use much battery. It is nice for going into stores.
compact and plenty of zip ... perfect for me !!!
This e scooter is addictive. I ⚠️ caution all buyers. Once you purchase this scooter, you will find reason not to drive your vehicles. I have had this scooter about a month and even though it's 30 degrees or below, I find myself still excited to jump on it and blast through the city doing about 51MPH. Everywhere I go I get thumbs up and questions about the price and the light show. I smile and tell them about this website which I purchased mines from. The customer service is fantastic. If they don't answer when u call, they will return your call shortly. I only wish my electric company would take some pointers from this company. Amazing product!
I bought the EcoFlow Delta 1300 1260Wh Portable Power Station EFDELTA1300-AM and it is a fantastic product. I would give them a 5 Star Rating. I used this product before when I borrowed it from a friend, and I was so impressed I found a great deal here on Electric Bike Paradise. Purchasing this product from Electric Bike Paradise has worked out great. I got a great price, and it was delivered promptly in perfect condition. thank you, Electric Bike Paradise. I would order again from this company.
Highly Recommended!
just purchased a Nakto Pony 36V/10Ah 250W Cargo Electric Bike PON20002
just purchased a Ecotric Peacedove 36V/10Ah 350W Step-Thru Electric Bike
just purchased a Rattan LF 750 48V/13Ah 750W Fat Tire Electric Bike
just purchased a Nakto Ranger 36V/10Ah 350W Electric Mountain Bike RanXB260012
just purchased a Nakto Skylark 36V/10Ah 250W Folding Electric Bike Sky16002
just purchased a Emojo Caddy Pro 48V/15Ah 500W Fat Tire Electric Trike
just purchased a Nakto Classic 36V/12Ah 250W Step-Thru Electric Bike With Plastic Basket ClaXW260015
just purchased a Rattan LM 750 48V/13Ah 750W Fat Tire Electric Bike
just purchased a Nakto Camel Men 36V/10Ah 250W Cruiser Electric Bike With Plastic Basket CamMB260003
just purchased a DWMEIGI MG708 36V/13Ah 350W Step-Through Electric Trike
just purchased a Nakto Cruiser 36V/10Ah 300W Fat Tire Electric Bike CruXB260007
just purchased a Yamee Fat Bear 750S 48V/14.5Ah 750W Fat Tire Electric Bike
just purchased a Rambo Rebel 48V/21Ah 1000W Fat Tire Electric Hunting Bike
just purchased a Revi Bikes OG Cheetah 48V/17.5Ah 750W Fat Tire Electric Bike
just purchased a Emojo Caddy 48V/15Ah 500W Fat Tire Electric Trike
just purchased a Eunorau New-Trike 48V/12.5Ah 500W Folding Electric Trike
just purchased a Nakto Cruiser Mini 36V/10Ah 300W Fat Tire Electric Bike
just purchased a Fiido T1 48V/20Ah 750W Cargo Electric Bike
just purchased a Rambo Pursuit 48V/14Ah 750W Fat Tire Electric Hunting Bike 750 26
just purchased a Razor Dirt Rocket MX650 36V Electric Dirt Bike RZ-DRMX650
just purchased a Ecotric Fat Tire 36V/12.5Ah 500W Folding Electric Bike C-FAT20810
just purchased a MotoTec Pro 36V/10Ah 1000W Electric Dirt Bike MT-Dirt-Pro
just purchased a Micargi Raiatea 48V/10.4Ah 500W Tandem Electric Bike EB-RAIATEA-F
just purchased a Yamee XL 48V/14.5Ah 750W Folding Electric Bike
just purchased a Nakto Super Cruiser 36V/12Ah 500W Fat Tire Electric Bike SupXB261214
just purchased a Nakto Santa Monica 48V/10Ah 500W Cruiser Electric Bike SAN260029
just purchased a Worksman Port-O-Trike 48V/10Ah 500W Folding Electric Trike PTCB
just purchased a Rambo Cruiser 48V/10.4Ah 500W Fat Tire Electric Hunting Bike
just purchased a Ecotric Bison 48V/17.6Ah 1000W Big Fat Tire Electric Bike BISON26
just purchased a Rambo Ryder 48V/14Ah 750W Fat Tire Electric Hunting Bike 750 24
just purchased a Rambo Roamer 48V/14Ah 750W Fat Tire Electric Hunting Bike 750 XC
just purchased a Micargi Aloha 48V/10.4Ah 500W Tandem Electric Bike EB-ALOHA
just purchased a Ecotric Tornado 48V/12Ah 750W Full Suspension Electric Mountain Bike
just purchased a Eunorau Fat-HD 48V/15.6Ah 1000W Fat Tire Electric Mountain Bike
just purchased a Worksman Port-O-Trike 48V/10Ah 500W Folding Electric Trike PT3CB
