Ecotric Vortex 36V/9Ah 350W 7 Speed Cruiser Electric Bike
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Ecotric Vortex 36V/9Ah 350W 7 Speed Cruiser Electric Bike
Explore the City with this Sporty Electric Bike!
Do you need a capable electric bike for commuting to work or school? Are you looking to have something practical for high-traffic environments where roads are always blocked with cars? Electric bicycles are an excellent choice for transport in the city because you can travel to your destination faster than using a car in highly-congested traffic. No need to shell out cash for gas and parking fees. Newer models of electric bicycles are more powerful, with better components and motors, so you can bring them anywhere without worry about losing range.
Have a reliable ride for every day and for leisure with the Ecotric Vortex 36V 350W Electric Bike! This beautiful electric road bike features a proven MTB-inspired frame and a 36-volt drivetrain made for paved roads and off-road paths in the city. The electric city bike comes with gorgeous 26-inch spoked rims with sleek road tires and a sizable 9 amp/hour battery for traveling long distances. It is an affordable, entry-level electric bike made for quick trips. The Ecotric Vortex is the ideal ride for going to school or work. This electric road bike is perfect for working moms, dads, students, office workers, and city dwellers.
If you want an uncomplicated and reliable ride that will bring you from point A to point B, then the Ecotric Vortex is for you. This casual electric bike features a straightforward design made for commuting in the city. The bike is equipped with large 26-inch rims and fast-rolling road tires, so you ride easily over bumps and potholes frequently seen on roads.
The bike comes with a throttle and pedal-assist that makes each ride a breeze. You will love riding it on congested streets and city paths. It is perfect for sightseeing, roaming parks, and visiting places with plenty of shops. The Ecotric Vortex Electric Bike is available in gorgeous matte black and white color.
You may not realize it, but the terrain in most cities is unusually harsh. There are countless roads ridden with potholes, bumps, and ruts, which is a bane to bikes. In most cases, the quickest and shortest route to your office or school requires you to travel off-road paths and alleyways. Therefore, you must have a capable electric bike with top-rated components to deal with those things.
Electric vehicles are, without a doubt, the future of transport. Electric motorized bikes have zero emissions and are noiseless than cars, so it is a green and ecologically-friendly travel choice. The Ecotric Vortex Electric Bike comes with a thumb throttle and pedal assist, so you can choose to maintain speed with little effort or conserve the battery. It has a range of around 16 miles, so it is a perfect city bike that will not lose charge halfway in your commute. Get around traffic and roam the city, purchase the Ecotric Vortex Electric Bike here at Electric Bike Paradise!
- Explore the city with the Ecotric Vortex Electric Bike, the perfect bike for adults, and anyone who wants a reliable ride in urban environments. It features the classic bike frame plus simple electronic components suited for casual riders and beginners.
- The Vortex is powered by a robust 36-volt, 350-watt DC hub motor sitting inside the rear wheel. It can ride fast on the pavement and has a top speed of 20 mph. This bike has adequate power for riding on rough roads and over potholes with ease.
- The electric bike has a range of around 16 miles (25 kilometers) to last for a day and bring you to any city spot. The Ecotric Vortex is perfect for work or school and still has enough charge to go back home. This model has a 36-volt-volt lithium-ion battery pack with 9 amp/hr capacity. Cut your commute in the city and reach your destination quickly!
- The Ecotric Vortex Electric Bike features a twist throttle and three levels of pedal-assist. The throttle gives power in your hands to speed on the road effortlessly. The pedal assist is hooked to a speed sensor that provides accurate torque for more effortless pedaling. The bike also comes with a seven-speed Shimano Tourney derailleur to control and ride it like an ordinary bike. The bike features front and rear disc brakes for excellent stopping power!
- The Ecotric Vortex Bike is a stylish ride, featuring a modern MTB frame geometry and 26-inch spoked rims. The frame is made of high-strength carbon steel with a premium paint finish. The equipped disc brakes and fenders give the bike a sporty flair.
- This bike is designed for daily mobility and can be easily driven by anyone. It is perfect for going to work, school, or leisure, making the Ecotric Vortex Electric Bike the perfect city bike for everyday commuting.
An Affordable Electric Bike for Riding in the City.
The Ecotric Vortex Bike is ideal for adults and teens that need a reliable ride for city driving. It sports a simple, proven design that caters to casual riders and beginners that need something to bring them from point A to point B. Speed down the road with the 36-volt 350-watt motor inside the rear hub. It can make quick bursts of speed on the pavement and hit speeds of 20 miles per hour.
The Vortex has large 26-inch spoked rims and fast-rolling tires so you can easily ride over bumps. The bike also comes with a sporty Shimano Tourney seven-speed derailleur to do uphill climbs easily. It is an impressive electric bike that can be driven on off-road paths for a quicker commute.
Perfect Dimensions.
The Ecotric Vortex Bike measures 68.9” inches L x 41.7” inches H. The bike is suited for riders measuring 5’3” to 6’. The whole bike weighs 57 lbs.
Note that the bike charges to full in five to eight hours. The bike comes with a battery and a charger.
Ride in True Comfort.
Bike the way you want with the Ecotric Vortex Electric Bike. It comes with a twist throttle and a three-level pedal-assist to choose to travel without getting tired, or pedal assist if you enjoy biking. The bike is also equipped with a seven-speed Shimano Tourney with a thumb shifter to ride it like a mountain bike.
A Modern Electric Bike with Road-Rated Electronics.
The Ecotric Vortex Electric Bike is powered by a 36-volt lithium-ion battery pack with a 9 ampere/hour capacity, which has enough charge to last throughout the day. The bike charges fully in five and eight hours.
See everything you need with the equipped Ecotric smart LED that is functional and straightforward, showing the pedal assist level and battery level. The bike has actual buttons that make it easy to use. You will love to ride it every day, and it is perfect for the daily commute and going to the market, shops, parks, and distant spots.
Don’t Go for Surplus or Cheap Electric Bikes.
Many cheap electric bikes are neither reliable nor safe, so buying one is often hit or miss. They are not designed for sustained use because of poor craftsmanship or poorly-done electronics. Some cheap ebikes lack even the most basic electrical safety features, putting the user at risk of electric shocks. Also, a lot of surplus models cannot climb hills or provide enough level of pedal assist. They are equipped with cheap batteries and cannot go far.
If something goes wrong, there is no way to have them serviced. You cannot depend on them. Lastly, most are not comfortable to use. Choose safety and real performance. Only choose electric bike brands that have years of presence in the market and have certifications.
About Ecotric: Explore New Roads and Embrace the Outdoor Lifestyle.
The Ecotric Company is obsessed with making professional electric bicycles that challenge the limit and, obviously, can travel long distances. The company was founded by Miller Evans, a cycling enthusiast himself with a product design degree from the Rhode Island School of Design.
We love bicycles, and we understand that going electric vehicles is the future, but only if the customers are satisfied with it. Therefore, we make stylish and lightweight electric bikes relying on reliable lithium batteries that provide reliable power regardless of the power level. You are sure that Ecotric bikes are made to meet your need for exercise, freedom, a healthy lifestyle, and a means for transport. Get the best deals plus tons of freebies when you purchase Ecotric Vortex Electric Bike here at Electric Bike Paradise!
Specifications
|
Model Size |
1750*1060*630mm |
|
Motor |
Rear Hub 36V 350W |
|
Battery |
36V 9AH |
|
Charging Time |
5-8 Hours |
|
Display |
Ecotric Smart LED |
|
Sensor |
Speed Sensor |
|
Battery Life |
Up To 1000 Cycles |
|
Rear Brake |
Mechanical Disc 160mm Rotor |
|
Recommended Rider |
5’3”--6’ |
|
Functions |
Pedal Assist On-Demand Throttle |
|
Frame |
High-Strength Carbon Steel |
|
Tires |
26’’×1.95’’ Tires |
|
Fenders |
Included, Front And Rear |
|
Weight With Battery |
57lb |
|
Weight Capacity |
220lb |
|
Derailleur |
7Speed SHIMANO |
|
Front Brake |
Mechanical Disc 160mm Rotor |
*Ecotric Bicycles Set Speed Limit According To United States Federal Regulations, Maximum Speed In Power Mode Is Programmable And Can Be Adapted To The Local Regulations Of Any Country.
*All Range Estimates Are Contingent Upon Rider And Towing Weight, Wind Speed And Terrain.
Order Ecotric Vortex 36V/9Ah 350W 7 Speed Cruiser Electric Bike today from ElectricBikeParadise.com. Free shipping + free gifts on all of our Ecotric Cruiser Electric Bikes. Sign up today and get 5% off!
Ecotric Vortex 36V/9Ah 350W 7 Speed Cruiser Electric Bike
Explore the City with this Sporty Electric Bike!
Do you need a capable electric bike for commuting to work or school? Are you looking to have something practical for high-traffic environments where roads are always blocked with cars? Electric bicycles are an excellent choice for transport in the city because you can travel to your destination faster than using a car in highly-congested traffic. No need to shell out cash for gas and parking fees. Newer models of electric bicycles are more powerful, with better components and motors, so you can bring them anywhere without worry about losing range.
Have a reliable ride for every day and for leisure with the Ecotric Vortex 36V 350W Electric Bike! This beautiful electric road bike features a proven MTB-inspired frame and a 36-volt drivetrain made for paved roads and off-road paths in the city. The electric city bike comes with gorgeous 26-inch spoked rims with sleek road tires and a sizable 9 amp/hour battery for traveling long distances. It is an affordable, entry-level electric bike made for quick trips. The Ecotric Vortex is the ideal ride for going to school or work. This electric road bike is perfect for working moms, dads, students, office workers, and city dwellers.
If you want an uncomplicated and reliable ride that will bring you from point A to point B, then the Ecotric Vortex is for you. This casual electric bike features a straightforward design made for commuting in the city. The bike is equipped with large 26-inch rims and fast-rolling road tires, so you ride easily over bumps and potholes frequently seen on roads.
The bike comes with a throttle and pedal-assist that makes each ride a breeze. You will love riding it on congested streets and city paths. It is perfect for sightseeing, roaming parks, and visiting places with plenty of shops. The Ecotric Vortex Electric Bike is available in gorgeous matte black and white color.
You may not realize it, but the terrain in most cities is unusually harsh. There are countless roads ridden with potholes, bumps, and ruts, which is a bane to bikes. In most cases, the quickest and shortest route to your office or school requires you to travel off-road paths and alleyways. Therefore, you must have a capable electric bike with top-rated components to deal with those things.
Electric vehicles are, without a doubt, the future of transport. Electric motorized bikes have zero emissions and are noiseless than cars, so it is a green and ecologically-friendly travel choice. The Ecotric Vortex Electric Bike comes with a thumb throttle and pedal assist, so you can choose to maintain speed with little effort or conserve the battery. It has a range of around 16 miles, so it is a perfect city bike that will not lose charge halfway in your commute. Get around traffic and roam the city, purchase the Ecotric Vortex Electric Bike here at Electric Bike Paradise!
- Explore the city with the Ecotric Vortex Electric Bike, the perfect bike for adults, and anyone who wants a reliable ride in urban environments. It features the classic bike frame plus simple electronic components suited for casual riders and beginners.
- The Vortex is powered by a robust 36-volt, 350-watt DC hub motor sitting inside the rear wheel. It can ride fast on the pavement and has a top speed of 20 mph. This bike has adequate power for riding on rough roads and over potholes with ease.
- The electric bike has a range of around 16 miles (25 kilometers) to last for a day and bring you to any city spot. The Ecotric Vortex is perfect for work or school and still has enough charge to go back home. This model has a 36-volt-volt lithium-ion battery pack with 9 amp/hr capacity. Cut your commute in the city and reach your destination quickly!
- The Ecotric Vortex Electric Bike features a twist throttle and three levels of pedal-assist. The throttle gives power in your hands to speed on the road effortlessly. The pedal assist is hooked to a speed sensor that provides accurate torque for more effortless pedaling. The bike also comes with a seven-speed Shimano Tourney derailleur to control and ride it like an ordinary bike. The bike features front and rear disc brakes for excellent stopping power!
- The Ecotric Vortex Bike is a stylish ride, featuring a modern MTB frame geometry and 26-inch spoked rims. The frame is made of high-strength carbon steel with a premium paint finish. The equipped disc brakes and fenders give the bike a sporty flair.
- This bike is designed for daily mobility and can be easily driven by anyone. It is perfect for going to work, school, or leisure, making the Ecotric Vortex Electric Bike the perfect city bike for everyday commuting.
An Affordable Electric Bike for Riding in the City.
The Ecotric Vortex Bike is ideal for adults and teens that need a reliable ride for city driving. It sports a simple, proven design that caters to casual riders and beginners that need something to bring them from point A to point B. Speed down the road with the 36-volt 350-watt motor inside the rear hub. It can make quick bursts of speed on the pavement and hit speeds of 20 miles per hour.
The Vortex has large 26-inch spoked rims and fast-rolling tires so you can easily ride over bumps. The bike also comes with a sporty Shimano Tourney seven-speed derailleur to do uphill climbs easily. It is an impressive electric bike that can be driven on off-road paths for a quicker commute.
Perfect Dimensions.
The Ecotric Vortex Bike measures 68.9” inches L x 41.7” inches H. The bike is suited for riders measuring 5’3” to 6’. The whole bike weighs 57 lbs.
Note that the bike charges to full in five to eight hours. The bike comes with a battery and a charger.
Ride in True Comfort.
Bike the way you want with the Ecotric Vortex Electric Bike. It comes with a twist throttle and a three-level pedal-assist to choose to travel without getting tired, or pedal assist if you enjoy biking. The bike is also equipped with a seven-speed Shimano Tourney with a thumb shifter to ride it like a mountain bike.
A Modern Electric Bike with Road-Rated Electronics.
The Ecotric Vortex Electric Bike is powered by a 36-volt lithium-ion battery pack with a 9 ampere/hour capacity, which has enough charge to last throughout the day. The bike charges fully in five and eight hours.
See everything you need with the equipped Ecotric smart LED that is functional and straightforward, showing the pedal assist level and battery level. The bike has actual buttons that make it easy to use. You will love to ride it every day, and it is perfect for the daily commute and going to the market, shops, parks, and distant spots.
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Don’t Go for Surplus or Cheap Electric Bikes.
Many cheap electric bikes are neither reliable nor safe, so buying one is often hit or miss. They are not designed for sustained use because of poor craftsmanship or poorly-done electronics. Some cheap ebikes lack even the most basic electrical safety features, putting the user at risk of electric shocks. Also, a lot of surplus models cannot climb hills or provide enough level of pedal assist. They are equipped with cheap batteries and cannot go far.
If something goes wrong, there is no way to have them serviced. You cannot depend on them. Lastly, most are not comfortable to use. Choose safety and real performance. Only choose electric bike brands that have years of presence in the market and have certifications.
About Ecotric: Explore New Roads and Embrace the Outdoor Lifestyle.
The Ecotric Company is obsessed with making professional electric bicycles that challenge the limit and, obviously, can travel long distances. The company was founded by Miller Evans, a cycling enthusiast himself with a product design degree from the Rhode Island School of Design.
We love bicycles, and we understand that going electric vehicles is the future, but only if the customers are satisfied with it. Therefore, we make stylish and lightweight electric bikes relying on reliable lithium batteries that provide reliable power regardless of the power level. You are sure that Ecotric bikes are made to meet your need for exercise, freedom, a healthy lifestyle, and a means for transport. Get the best deals plus tons of freebies when you purchase Ecotric Vortex Electric Bike here at Electric Bike Paradise!
Specifications
|
Model Size |
1750*1060*630mm |
|
Motor |
Rear Hub 36V 350W |
|
Battery |
36V 9AH |
|
Charging Time |
5-8 Hours |
|
Display |
Ecotric Smart LED |
|
Sensor |
Speed Sensor |
|
Battery Life |
Up To 1000 Cycles |
|
Rear Brake |
Mechanical Disc 160mm Rotor |
|
Recommended Rider |
5’3”--6’ |
|
Functions |
Pedal Assist On-Demand Throttle |
|
Frame |
High-Strength Carbon Steel |
|
Tires |
26’’×1.95’’ Tires |
|
Fenders |
Included, Front And Rear |
|
Weight With Battery |
57lb |
|
Weight Capacity |
220lb |
|
Derailleur |
7Speed SHIMANO |
|
Front Brake |
Mechanical Disc 160mm Rotor |
*Ecotric Bicycles Set Speed Limit According To United States Federal Regulations, Maximum Speed In Power Mode Is Programmable And Can Be Adapted To The Local Regulations Of Any Country.
*All Range Estimates Are Contingent Upon Rider And Towing Weight, Wind Speed And Terrain.
Order Ecotric Vortex 36V/9Ah 350W 7 Speed Cruiser Electric Bike today from ElectricBikeParadise.com. Free shipping + free gifts on all of our Ecotric Cruiser Electric Bikes. Sign up today and get 5% off!
Our goal is to keep the ordering process as simple as possible. Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if your product is in stock.
Electric Bike Paradise Shipping time Delivery Info Policy By Brands
Shipping And Delivery
Our goal is to keep the ordering process as simple as possible. Shipping times vary from 2-4 business days and delivery time varies between 2-5 business days if your electric bike is in stock.
This is dependent upon demand, factory production, holiday seasons, weather conditions, and other various circumstances.
Our warehouse and fulfillment center is based in Oakland,CA and Mobile, AL. Our orders are shipped directly from there.
Shipping Cost We offer free shipping on all of our bikes everywhere within the lower 48 states!（Excludes: Alaska/Hawaii, US Protectorates, APO/FPO, PO Box）
SHIPPING METHOD
Shipping is offered through UPS/FEDEX/USPS, which is free everywhere within the lower 48 states. Usually we ship spare parts by USPS and ship ebikes and batteries by UPS or Fedex. So please give us your right shipping address. If you write wrong and insuficient shipping address, you will bear the second shipping cost. Once your bike ships, you will be emailed a tracking number so you can see when the scheduled delivery time will be!
PICK UP FROM THE WAREHOUSE IN OAKLAND CA
If you wish to pick up your order directly from the warehouse, please contact us to set up a pick-up date and time via email support@electricbikeparadise.com.
HOW THE BIKE IS SHIPPED
Ecotric Electric Bikes are shipped 95% assembled. When you receive your bike, you just need to attach the front wheel, set up the handlebars and screw in the pedals, and you’re done.
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
Order Confirmation:
- You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
- As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
- If your item is on backorder or unavailable, we will reach out to you via email.
- If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
Order Shipment:
- If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will ship within 1-2 business days from the date of your order.
- We will send you the tracking information within 24 hours to the email address you provided when checking out.
- We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day).
- Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
- Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost.
- We do not offer Cash On Delivery.
- A phone number is required by the freight company so a delivery appointment can be made.
- Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.
- A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
- Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
- As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
- To avoid a delay in receiving your order from customs, consider the following:
- Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
- We do not refund original shipping charges for goods that are refused for delivery at customs.
- We will deduct all additional fees resulting from refused international shipments from your refund.
- If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
- If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
- We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
- If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@electricbikeparadise.com.
Damages:
- Please inspect the packaging of your items when they arrive.
- If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.
- If your item(s) do arrive damaged, please send photos to support@electricbikeparadise.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
- All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
- If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
- If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Backorders:
- From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
- The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
- If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
- Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.
Important Freight LTL Shipment
- When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
- You need to be at the delivery address during the delivery window to receive and sign for the item.
- The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
- Please make sure the phone number you entered at checkout is a good number to contact you at.
- Don't screen your calls until your item has been delivered.
- The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
- Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):
- Carton damage requires visual inspection of contents of the unit.
- Electric Bike Paradise recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Electric Bike Paradise immediately.
- IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
- Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Carton packaging has excessive damage with the exposed product:
- Refuse shipment
- Sign carrier paperwork: “Carton damaged and refused”
- Notify Electric Bike Paradise immediately.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@electricbikeparadise.com.
ElectricBikeParadise.com is committed to providing the best customer service in the Electric Bike industry. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
Electric Bike Paradise 30-Day Satisfaction Guarantee Return Policy
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 30 days of delivery date.
- There is a 15% restocking fee.
- Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
- We will refund the product price minus any applicable fees and charges.
- Original shipping charges are non-refundable.
- You are responsible for any return shipping charges.
- Refunds will be applied to the same payment method used when original purchase was made.
The Following Cannot Be Returned
- Products which are eligible for parts under manufacturer warranty
- Products that have had their original manufacturer packaging opened
- Products that have been out of their original manufacturers' packaging
It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return request must be submitted in writing and sent to support@electricbikeparadise.com
*Exclusions
Electric Bike Paradise works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under "Returns" tab on the product page and below:
Electric Bike Paradise Returns Policy By Brands
Free Returns 30-Day At Home Trial
At Ecotric, we aim to provide every single customer with the perfect product at the best price, as well as the greatest shopping experience, we offer the industry’s first 30-Day At-Home Trial policy. This allows you to try the bike at home for 30 days and if you are not happy with your new Ecotric bike, you can return it for an exchange or a refund within 30 days after receiving the bike! Returns or exchanges are only allowed once within 30 natural days of receiving the purchased vehicle.If the return claim is valid the customer will receive a refund for the amount of the purchase price minus a repacking and restocking fee of 20%.
If you buy spare parts on our website, we will not accept the return. Please confirm that you buy the right spare parts.
Return Policy
To be eligible for a return, your item must be within 30-day period.You must keep the original packaging and the bike must be repacked back into the original packaging when you send it back to us. Meanwhile, we promised that all the electric bikes our customers received are brand new, we will never sell any open-box, refurbished or clearance bikes to you, as well as batteries. So please note that all the returned ebikes, as well as batteries, If the return claim is valid the customer will receive a refund for the amount of the purchase price minus a repacking and restocking fee of 20%.
How to return
Contact our Customer Service Department at support@electricbikeparadise.com to approve the return within 30 days. we have helpful suggestions if you are considering a return due to performance of the item, sizing, or for any other reason. Keep in mind that an exchange for an Ecotric product better suited to your needs is also possible. After the 30-day period expires, the product cannot be returned to Ecotric. All returns must be repacked back into the original packaging when you send it back to us. Once the Return Authorization is issued, we will provide you with a prepaid return shipping label. Once your return is received, we will process refund in 2 -3 weeks. Your refund will be credited back to your original method of payment. Once your refund has been processed, it will take 7 to 10 business days for your bank to process the credit and apply it to your account. Notice: the customer must have written Return Merchandise Authorization (RMA) number from Ecotric. If a customer sends a return without it a refund will not be issued and the customer will have to pay shipping to get the item returned, or, sacrifice the item.
- If your return is approved you will receive an email from us with return instructions.
- Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
- We recommend taking a picture of the package and/or the item before shipping.
- Ship the package. We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
- Please provide us the tracking number.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.
QUESTIONS? EMAIL US: SUPPORT@ELECTRICBIKEPARADISE.COM
CANCELLATIONS
You can cancel your order free of charge up to 1 hour after the order was placed and if the order has not been physically shipped.
All unshipped orders canceled after 1 hour are subject to a 5% cancellation fee because we incur costs from our credit card processing company after we confirm your product is in stock and capture the payment for your order.
If your order has been shipped, the standard return procedure applies.
Refunds will only be issued to the original credit card that you use when placing your order.
PRE-ORDERS
We rely on just-in-time fulfillment from our suppliers to provide you with a vast array of products for sale at low factory-direct pricing. This allows us to cut the costs of overhead and middle-men and pass those savings onto you. Sometimes, products are so popular that they go out of stock before the next shipment arrives at our suppliers warehouse.
If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available.
If you can't or don't want to wait, you can choose an alternative product. At that point we will either charge or refund you the difference, update your order, and ship out the alternative product.
If you don't want an alternative product, you can cancel your order without any cancellation fee.
If you choose to accept the ETA and wait for your product, you order will be placed on pre-order status. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives.
If you choose to cancel your order after you have confirmed your pre-order, and it still hasn't shipped yet (like in the case that it gets delayed further) then you will be charged the 5% cancellation fee we must charge to recoup the losses we incur from our credit card processing company when we issue refunds.
If you choose to cancel your pre-order after the product has shipped, the normal return policy applies.
Thanks for your understanding.
QUESTIONS? EMAIL SUPPORT@ELECTRICBIKEPARADISE.COM
DAMAGED MERCHANDISE
In the event of damage to your product in shipping, please contact support@electricbikeparadise.com to arrange for replacement and pick-up of the damaged Electric Bike Paradise. Please refer to our Shipping Policy for more details.
EMAIL: SUPPORT@ELECTRICBIKEPARADISE.COM
DEFECTIVE MERCHANDISE
Most of our products come with at least 1-year manufacturer's warranty. The warranty information can be found under "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
EMAIL SUPPORT@ELECTRICBIKEPARADISE.COM
PLEASE READ!
It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.
We work very hard to ensure that we offer the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.
To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates and "buy one, get one free" offers are not eligible
- The item must be in stock on the competitor's website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
If you want to check if we can price match a product before you place your order, please contact us.
List of brands we don't offer price matching
Welcome to Electric Bike Paradise
We are passionate about Electric Bikes or Electric Scooters. We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the Electric Bike market. Our customers include recreational cyclists, daily commuters, elderly, and obese who are seeking to be healthy and physically fit. Our customers are seeking an electric bike or scooter or skateboard to enjoy daily adventures, explore more, reduce stress, improve their heart health, avoid arthritis, improve their breathing, lower the impact on their knees during exercise, improve their sleep, improve their immune system, lower their risk of diabetes, boost their energy level and lose weight.
What sets us apart from the rest? Large generic retailers lack the specialized knowledge to answer specific questions on assembly warranty and product benefits and features. We know our Electric Bikes inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.
Our Commitment To You
- World-class customer service.
- FREE shipping to the lower 48 USA on every order and no sales tax outside Wyoming.
- Most Electric Bikes, Scooters, Wheelchairs, and Skateboards come 95% assembled with very little assembly required. *Some exclusions apply. Please see product page for details.
- We guarantee that our prices are the lowest online.
- We have been in business since 2010 and have thousands of satisfied customers, see what they had to say here!
Our Mission: "To Help You Get Healthy and Physically fit"
At Electric Bike Paradise, our mission is to help you get healthy and physically fit. Electric Bikes have allowed recreational cyclists, daily commuters, elderly, and obese to be healthy and physically fit. We want to help you enjoy daily adventures, explore more, reduce your stress, improve your heart health, avoid arthritis, improve your breathing, lower the impact on your knees during exercise, improve your sleep, improve your immune system, lower your risk of diabetes, boost your energy level and lose weight.
We believe Electric Bikes are revolutionizing the way people enjoy their day while cycling. With the increasing popularity of the Electric Bikes and Scooters, everybody's specific needs can be met.
We provide the following value-added benefits with every order:
- 100% Secure Shopping
- We Value Your Privacy
- Trusted Brand Names
- Authorized Online Dealer
- Best Return Policy
- Free Shipping Every day
- Low Price Guarantee
- Satisfaction Guarantee
- Courteous Sales Experts
- Lucrative Affiliate Program
Worried About Price?
- We are an authorized dealer for our suppliers and we ship directly from their warehouse.
- With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
- We offer fast free shipping zero taxes anywhere except for Wyoming, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.
We understand buying an Electric Bike, Scooter, Wheelchair, or Skateboard is a significant investment so we want to make the buying process as easy as possible for you.
Go ahead and place your order today and if you have any questions give us a call or email us at support@electricbikeparadise.com.
How We Give Back To The Community
We love to give back to our community. From assisting health enthusiasts choose their perfect rides to helping less fortunate communities, we've done it all. Our love for electric bikes extends far beyond our local community. We want to help the world. We've partnered with People For Bikes and World Bicycle Relief to help people not just in the USA but around the world live a better life with the help of an Electric Bike. It's amazing what a difference an Electric Bike can make to a person's life. Watch this video to learn more about what the People For Bikes and World Bicycle Relief does for the communities.
People for Bikes
World Bicycle Relief
We donate a portion of our profits to People For Bikes and World Bicycle Relief. All proceeds go to help the people of small communities get a bicycle of their own, to help promote a healthier future with biking, and help themselves create a better and healthier lives.
Meet The Founder
The owner, Trevor, is from Seattle, Washington and started selling bicycles, electric bikes, and electric scooters online in 2010 and eventually built Electric Bike Paradise to serve customers all over the USA.
Picture above: Trevor and friends riding bicycles through the countryside in north Vietnam, 2019.
In 2013, Trevor was introduced to Electric Bikes when he was in college. He was selling fixed gear bikes and road bikes, beach cruiser bikes, and tandem bikes on eBay and Amazon and went to buy a used fixie bike from a seller on craigslist to use as a personal commuter bike. That seller happened to be Tim, the founder of BMEbikes. He met Tim and his brother who showed Trevor the electric bikes they were creating as a side-project in the back of their car turbocharging business in Northridge, California. Tim let Trevor test ride an electric bike and Trevor was blown away. It was like a cross between a motorcycle and a bicycle but all-electric and super quiet. Trevor went online to start looking for suppliers of electric bicycles and he found his first supplier of electric bikes, Micargi Electric Bikes. Since then, Trevor and his team of dedicated customer service and online store management assistants have sold over 10,000 bicycles and e-bikes to consumers all around the world.
Up until this point, Trevor had no idea Electric Bikes even existed. He did some searching online but couldn't find an online store that was easy to shop or had a wide-selection and educational articles to help him learn about Electric Bikes. He decided to start a brand new website called Electric Bike Paradise, the one you're on right now, to help those who want to shop, browse, and learn all in one place.
Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Operating online-only means we can offer all this without sacrificing any of the things that made us excited to start this business in the first place like being able to travel and help people all over the world.
Our Customer Support Team
Our team operates out of an office space in Wyoming and due to COVID-19 most of our team now works remotely from home. In order to keep our prices low and make our fulfillment processes as efficient as possible, all of our products now ship directly from our supplier's warehouses which are located throughout the continental USA.
Our Warehouses
Our supplier's warehouses are located strategically throughout the continental USA. Every supplier we work with ensures product quality and packing quality before each shipment. The carriers we use to ship the products are carefully chosen from their history of speedy delivery capability and their care in the delivery of packages without damages.
How To Contact Us
You can call our customer support and sales team Mon-Sat 8am-8pm EST at (800) 590-2738.
You can chat live with our customer support and sales team Mon-Sat 8am-8pm EST, just look for the button in the lower-right corner that says "Chat with us."
You can email our customer support team and sales team: support@electricbikeparadise.com and we will reply within 1-2 hours during regular business hours Mon-Sat 8am-8pm EST.
You can write to us:
5830 E 2nd St, Ste. 7000 #715
Casper, WY 82609
We hope you enjoy our Electric Bike as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.
If you want to learn more about Electric Bikes, why you should get one, what they are, how they work, and when the best time to get one is, check out our Electric Bike Buying Guide.
If you're considering getting an electric bike, electric scooter, mobility scooter, electric wheelchair, or bicycle but don't have the cash or credit available to pay for one right now, you may be thinking about other financing options. We offer one of the best financing programs in the industry.
We have partnered with the best financing companies to give you the best chance of qualifying for credit. You will be required to apply for financing. You will fill out a credit line application. You are subject to credit approval.
Electric Bike Paradise has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.
You'll usually get a decision within seconds and be able to purchase that brand new Electri Bike Paradise of your dreams right from our website shipped directly to your door as fast as 3-10 business days. You have two options for financing: Paypal and Klarna.
What types of financing options does Klarna offer?
- Flexible Month-to-Month: Flexible Month-to-Month purchases are standard purchases with no fixed term commitment, similar to a traditional credit line. You decide what’s best for you; you simply need to make at least your minimum monthly payment. These are also sometimes called “standard purchases.”
- Planned Payments: Planned Payments is a promotional offer which allows eligible orders to be purchased with a reduced APR. With planned payments, you will have a fixed monthly payment. The APR varies based on the current available promotions.
- No Interest If Paid In Full: No Interest If Paid In Full is a promotional offer in which interest is deferred during the promotional period. If the entire balance is paid before the expiration date, no interest will be charged. Keep in mind, you still need to make at least your minimum monthly payment. These are also sometimes called “deferred interest purchases.”
Select Klarna at Checkout to see if you qualify.
How to apply for Klarna financing?
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On product page select Add to Cart.
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On shopping cart page select Secure Checkout.
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- Fill out form with your personal information.
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Select Continue to shipping method.
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Select your preferred Shipping method.
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Select Continue to payment method
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Select Slice it. Pay over time with Klarna.
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Select Complete Order.
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- Select preferred monthly payment options that are available. (Please note that monthly payment options are dependent on your cart balance and what Klarna decides to offer, we cannot change the financing options)
Examples
or 
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Click Place Order.
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- Fill out form.
- Click Continue.
- Know instantly if you are approved for financing with Klarna.
- Receive a confirmation email outlining your purchase, due date(s), and other useful information once your product ships out.
- Contact Klarna customer service at any time with questions about your purchase.
- Contact support@electricbikeparadise.com or (800) 590-2738 if you have any questions. We are happy to help! :)
What types of financing options does Paypal offer?
The world-renowned recognized and respected leader in financing, PayPal, has offered customers of Electric Bike Paradise an exclusive deal to get financing for any Electric Bike over $99. NO INTEREST IF PAID IN THE FULL WITHIN 6 MONTHS!
PayPal Credit is a reusable credit line available on purchases at thousands of stores that accept PayPal. It's also available for purchases on eBay and exclusively at thousands of other online stores. Plus, it comes with the same security and flexibility you trust from PayPal.
If applying for Paypal Credit you will need to have a Paypal account or create one.
PayPal Credit is subject to credit approval as determined by the lender, Comenity Capital Bank, and is available to US customers who are of legal age in their state of residence. Promotional offers may not be available for purchases made on a mobile device.
The financing lasts for 6 months and is only valid on approved credit.
How Do I Apply for Paypal Financing?
(Please read the entirety of the instructions before you email or call. The next step may answer the question you have about the steps before it.)
- Choose the product you want to purchase.
- Click the ADD TO CART button on the product page:
- Click the CHECKOUT button:
- Fill in your information:
- Click the CONTINUE TO SHIPPING METHOD button:
- Choose your shipping method.
- Click the CONTINUE TO PAYMENT METHOD button:
- Choose PAYPAL option:
- Click the COMPLETE ORDER button:
- A pop will be displayed on the screen that will redirect you to PayPal, if you have a pop-up blocker make sure to disable it. You will need to sign into Paypal if you haven't. If you don't have a PayPal account you will need to create one.
- Click APPLY NOW button: (hover your mouse over Apply Now)
- You will be prompted to fill in your information:
- Billing & shipping address
- Your date of birth
- Last 4 digits of your social security
- Phone number
- Click NEXT
- Read PayPal's Credit Terms & Conditions:
- Click AGREE AND APPLY:
- You will receive an instant approval:
OR
- You will receive an instant denial. Electric Bike Paradise has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.
If you have any issues with your product, please call us at (800) 590-2738 or email us at support@electricbikeparadise.com and we will assist you in filing a warranty claim with the manufacturer. Each manufacturer we stock has a different warranty, so please read the warranty that pertains to the specific manufacturer for which your item pertains.
Electric Bike Paradise Warranty Policy By Brands
TERMS AND CONDITIONS OF THE WARRANTY
For your reference, please refer to below comprehensive warranty:
1. Frame – are warranted to be free from defects in material or workmanship for entire life. Paint finish is considered consumable and is not part of the warranty.
2. Display, Controller and Motor Assembly – are warranted to be free from defects in material or workmanship for a period of 18 months from purchase.
3. Original Batteries – are warranted to be free from defects in material or workmanship for a period of 18 months from the date of purchase as follows: full replacement during the first 12 months, while replacements needed during months 13-24 are prorated as per schedule.
The battery is sealed and cannot be opened or fixed. The battery should not have a percentage of nominal charge retention of 60% or less. Misuse of the battery, negligence or attempt to open or repair it will void the warranty.
4. General: The bicycle is backed up by a 18 months main warranty, certain components listed on this chart or consumables may be subject to a different period of coverage or not included in this warranty.
5. Consumables: Components subject to wear are not covered by the warranty: Tires, inner tubes, brake lines, brake pads, basket, wheel lining tape, light bulbs, LEDS, fuses, etc.
Exclusions: The other parts are Normal wear parts which are excluded from this warranty.
If any parts happen to be damaged during shipping, please contact us immediately after shipment arrival. Electric Bike Paradise will send a replacement part at our expense and will work with you to fix the issue.
Please note that for warranty issues,the customer is responsible for the cost of labor to install warrantied components, however, we will cover the Shipping costs of warranty parts.
If the warranty is void for any reason the customer shall bear any repair or replacement costs resulting from vehicle misuse, negligence or abuse.
Always follow care and preventive maintenance procedures.
Always keep receipts from any services performed to the vehicle by an authorized distributor or service center.
The warranty will be voided by any of the following circumstances:
- Failure to follow all directions or recommendations listed in the user manual.
- Cycling collision, accident or vehicle damage caused by careless parking
- Acts in violation of laws
- Never registered your ebike
- DIY repairs on electronics
- Abusive use the bicycle in off-road terrain, mud, snow, water, sand, gravel and water
- If the bicycle is used as rental unit
- Damages caused by natural disasters such as earthquakes, lightning, fire, flooding and other hazards .
- Rust and/or paint fading caused to heavy exposure to rain, hail, snow or direct sunlight for prolonged periods of time.
- Overloading beyond recommended capacity .
- Damages caused by nails, needles, broken glass , debris , sharp rocks or other foreign objects .
- If the bicycle is used but not limited to stunts, jumping from ramps, stairs or elevated ramps.
- If vehicle is used in competitions or racing.
- If vehicle has been modified for any purposes on the motor, electrical system, suspension frame, and battery.
- Use of other components not approved by the manufacturer.
- Damages resulted from improper care and handling.
Ecotric Vortex 36V/9Ah 350W 7 Speed Cruiser Electric Bike
Explore the City with this Sporty Electric Bike!
Do you need a capable electric bike for commuting to work or school? Are you looking to have something practical for high-traffic environments where roads are always blocked with cars? Electric bicycles are an excellent choice for transport in the city because you can travel to your destination faster than using a car in highly-congested traffic. No need to shell out cash for gas and parking fees. Newer models of electric bicycles are more powerful, with better components and motors, so you can bring them anywhere without worry about losing range.
Have a reliable ride for every day and for leisure with the Ecotric Vortex 36V 350W Electric Bike! This beautiful electric road bike features a proven MTB-inspired frame and a 36-volt drivetrain made for paved roads and off-road paths in the city. The electric city bike comes with gorgeous 26-inch spoked rims with sleek road tires and a sizable 9 amp/hour battery for traveling long distances. It is an affordable, entry-level electric bike made for quick trips. The Ecotric Vortex is the ideal ride for going to school or work. This electric road bike is perfect for working moms, dads, students, office workers, and city dwellers.
If you want an uncomplicated and reliable ride that will bring you from point A to point B, then the Ecotric Vortex is for you. This casual electric bike features a straightforward design made for commuting in the city. The bike is equipped with large 26-inch rims and fast-rolling road tires, so you ride easily over bumps and potholes frequently seen on roads.
The bike comes with a throttle and pedal-assist that makes each ride a breeze. You will love riding it on congested streets and city paths. It is perfect for sightseeing, roaming parks, and visiting places with plenty of shops. The Ecotric Vortex Electric Bike is available in gorgeous matte black and white color.
You may not realize it, but the terrain in most cities is unusually harsh. There are countless roads ridden with potholes, bumps, and ruts, which is a bane to bikes. In most cases, the quickest and shortest route to your office or school requires you to travel off-road paths and alleyways. Therefore, you must have a capable electric bike with top-rated components to deal with those things.
Electric vehicles are, without a doubt, the future of transport. Electric motorized bikes have zero emissions and are noiseless than cars, so it is a green and ecologically-friendly travel choice. The Ecotric Vortex Electric Bike comes with a thumb throttle and pedal assist, so you can choose to maintain speed with little effort or conserve the battery. It has a range of around 16 miles, so it is a perfect city bike that will not lose charge halfway in your commute. Get around traffic and roam the city, purchase the Ecotric Vortex Electric Bike here at Electric Bike Paradise!
- Explore the city with the Ecotric Vortex Electric Bike, the perfect bike for adults, and anyone who wants a reliable ride in urban environments. It features the classic bike frame plus simple electronic components suited for casual riders and beginners.
- The Vortex is powered by a robust 36-volt, 350-watt DC hub motor sitting inside the rear wheel. It can ride fast on the pavement and has a top speed of 20 mph. This bike has adequate power for riding on rough roads and over potholes with ease.
- The electric bike has a range of around 16 miles (25 kilometers) to last for a day and bring you to any city spot. The Ecotric Vortex is perfect for work or school and still has enough charge to go back home. This model has a 36-volt-volt lithium-ion battery pack with 9 amp/hr capacity. Cut your commute in the city and reach your destination quickly!
- The Ecotric Vortex Electric Bike features a twist throttle and three levels of pedal-assist. The throttle gives power in your hands to speed on the road effortlessly. The pedal assist is hooked to a speed sensor that provides accurate torque for more effortless pedaling. The bike also comes with a seven-speed Shimano Tourney derailleur to control and ride it like an ordinary bike. The bike features front and rear disc brakes for excellent stopping power!
- The Ecotric Vortex Bike is a stylish ride, featuring a modern MTB frame geometry and 26-inch spoked rims. The frame is made of high-strength carbon steel with a premium paint finish. The equipped disc brakes and fenders give the bike a sporty flair.
- This bike is designed for daily mobility and can be easily driven by anyone. It is perfect for going to work, school, or leisure, making the Ecotric Vortex Electric Bike the perfect city bike for everyday commuting.
An Affordable Electric Bike for Riding in the City.
The Ecotric Vortex Bike is ideal for adults and teens that need a reliable ride for city driving. It sports a simple, proven design that caters to casual riders and beginners that need something to bring them from point A to point B. Speed down the road with the 36-volt 350-watt motor inside the rear hub. It can make quick bursts of speed on the pavement and hit speeds of 20 miles per hour.
The Vortex has large 26-inch spoked rims and fast-rolling tires so you can easily ride over bumps. The bike also comes with a sporty Shimano Tourney seven-speed derailleur to do uphill climbs easily. It is an impressive electric bike that can be driven on off-road paths for a quicker commute.
Perfect Dimensions.
The Ecotric Vortex Bike measures 68.9” inches L x 41.7” inches H. The bike is suited for riders measuring 5’3” to 6’. The whole bike weighs 57 lbs.
Note that the bike charges to full in five to eight hours. The bike comes with a battery and a charger.
Ride in True Comfort.
Bike the way you want with the Ecotric Vortex Electric Bike. It comes with a twist throttle and a three-level pedal-assist to choose to travel without getting tired, or pedal assist if you enjoy biking. The bike is also equipped with a seven-speed Shimano Tourney with a thumb shifter to ride it like a mountain bike.
A Modern Electric Bike with Road-Rated Electronics.
The Ecotric Vortex Electric Bike is powered by a 36-volt lithium-ion battery pack with a 9 ampere/hour capacity, which has enough charge to last throughout the day. The bike charges fully in five and eight hours.
See everything you need with the equipped Ecotric smart LED that is functional and straightforward, showing the pedal assist level and battery level. The bike has actual buttons that make it easy to use. You will love to ride it every day, and it is perfect for the daily commute and going to the market, shops, parks, and distant spots.
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Don’t Go for Surplus or Cheap Electric Bikes.
Many cheap electric bikes are neither reliable nor safe, so buying one is often hit or miss. They are not designed for sustained use because of poor craftsmanship or poorly-done electronics. Some cheap ebikes lack even the most basic electrical safety features, putting the user at risk of electric shocks. Also, a lot of surplus models cannot climb hills or provide enough level of pedal assist. They are equipped with cheap batteries and cannot go far.
If something goes wrong, there is no way to have them serviced. You cannot depend on them. Lastly, most are not comfortable to use. Choose safety and real performance. Only choose electric bike brands that have years of presence in the market and have certifications.
About Ecotric: Explore New Roads and Embrace the Outdoor Lifestyle.
The Ecotric Company is obsessed with making professional electric bicycles that challenge the limit and, obviously, can travel long distances. The company was founded by Miller Evans, a cycling enthusiast himself with a product design degree from the Rhode Island School of Design.
We love bicycles, and we understand that going electric vehicles is the future, but only if the customers are satisfied with it. Therefore, we make stylish and lightweight electric bikes relying on reliable lithium batteries that provide reliable power regardless of the power level. You are sure that Ecotric bikes are made to meet your need for exercise, freedom, a healthy lifestyle, and a means for transport. Get the best deals plus tons of freebies when you purchase Ecotric Vortex Electric Bike here at Electric Bike Paradise!
Specifications
|
Model Size |
1750*1060*630mm |
|
Motor |
Rear Hub 36V 350W |
|
Battery |
36V 9AH |
|
Charging Time |
5-8 Hours |
|
Display |
Ecotric Smart LED |
|
Sensor |
Speed Sensor |
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Battery Life |
Up To 1000 Cycles |
|
Rear Brake |
Mechanical Disc 160mm Rotor |
|
Recommended Rider |
5’3”--6’ |
|
Functions |
Pedal Assist On-Demand Throttle |
|
Frame |
High-Strength Carbon Steel |
|
Tires |
26’’×1.95’’ Tires |
|
Fenders |
Included, Front And Rear |
|
Weight With Battery |
57lb |
|
Weight Capacity |
220lb |
|
Derailleur |
7Speed SHIMANO |
|
Front Brake |
Mechanical Disc 160mm Rotor |
*Ecotric Bicycles Set Speed Limit According To United States Federal Regulations, Maximum Speed In Power Mode Is Programmable And Can Be Adapted To The Local Regulations Of Any Country.
*All Range Estimates Are Contingent Upon Rider And Towing Weight, Wind Speed And Terrain.
Order Ecotric Vortex 36V/9Ah 350W 7 Speed Cruiser Electric Bike today from ElectricBikeParadise.com. Free shipping + free gifts on all of our Ecotric Cruiser Electric Bikes. Sign up today and get 5% off!
DISCLAIMER: This motor-powered bicycle or scooter may have a motor-assisted speed of 25 km/h or 15.5 mph, and if so, is NOT to be used for transport of people on public access ways without first being registered with the state according to state laws and the operator being legally licensed to drive on public access ways. We do not assume any liability for any usage of this product, especially outside the legal boundaries of your local state laws. If you are looking for information on whether this product is legal to use on public access ways in your local area, please consult an attorney.
Our goal is to keep the ordering process as simple as possible. Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if your product is in stock.
Electric Bike Paradise Shipping time Delivery Info Policy By Brands
Shipping And Delivery
Our goal is to keep the ordering process as simple as possible. Shipping times vary from 2-4 business days and delivery time varies between 2-5 business days if your electric bike is in stock.
This is dependent upon demand, factory production, holiday seasons, weather conditions, and other various circumstances.
Our warehouse and fulfillment center is based in Oakland,CA and Mobile, AL. Our orders are shipped directly from there.
Shipping Cost We offer free shipping on all of our bikes everywhere within the lower 48 states!（Excludes: Alaska/Hawaii, US Protectorates, APO/FPO, PO Box）
SHIPPING METHOD
Shipping is offered through UPS/FEDEX/USPS, which is free everywhere within the lower 48 states. Usually we ship spare parts by USPS and ship ebikes and batteries by UPS or Fedex. So please give us your right shipping address. If you write wrong and insuficient shipping address, you will bear the second shipping cost. Once your bike ships, you will be emailed a tracking number so you can see when the scheduled delivery time will be!
PICK UP FROM THE WAREHOUSE IN OAKLAND CA
If you wish to pick up your order directly from the warehouse, please contact us to set up a pick-up date and time via email support@electricbikeparadise.com.
HOW THE BIKE IS SHIPPED
Ecotric Electric Bikes are shipped 95% assembled. When you receive your bike, you just need to attach the front wheel, set up the handlebars and screw in the pedals, and you’re done.
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
Order Confirmation:
- You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
- As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
- If your item is on backorder or unavailable, we will reach out to you via email.
- If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
Order Shipment:
- If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will ship within 1-2 business days from the date of your order.
- We will send you the tracking information within 24 hours to the email address you provided when checking out.
- We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day).
- Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
- Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost.
- We do not offer Cash On Delivery.
- A phone number is required by the freight company so a delivery appointment can be made.
- Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.
- A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
- Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
- As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
- To avoid a delay in receiving your order from customs, consider the following:
- Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
- We do not refund original shipping charges for goods that are refused for delivery at customs.
- We will deduct all additional fees resulting from refused international shipments from your refund.
- If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
- If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
- We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
- If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@electricbikeparadise.com.
Damages:
- Please inspect the packaging of your items when they arrive.
- If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.
- If your item(s) do arrive damaged, please send photos to support@electricbikeparadise.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
- All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
- If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
- If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Backorders:
- From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
- The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
- If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
- Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.
Important Freight LTL Shipment
- When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
- You need to be at the delivery address during the delivery window to receive and sign for the item.
- The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
- Please make sure the phone number you entered at checkout is a good number to contact you at.
- Don't screen your calls until your item has been delivered.
- The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
- Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):
- Carton damage requires visual inspection of contents of the unit.
- Electric Bike Paradise recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Electric Bike Paradise immediately.
- IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
- Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Carton packaging has excessive damage with the exposed product:
- Refuse shipment
- Sign carrier paperwork: “Carton damaged and refused”
- Notify Electric Bike Paradise immediately.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@electricbikeparadise.com.
ElectricBikeParadise.com is committed to providing the best customer service in the Electric Bike industry. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
Electric Bike Paradise 30-Day Satisfaction Guarantee Return Policy
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 30 days of delivery date.
- There is a 15% restocking fee.
- Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
- We will refund the product price minus any applicable fees and charges.
- Original shipping charges are non-refundable.
- You are responsible for any return shipping charges.
- Refunds will be applied to the same payment method used when original purchase was made.
The Following Cannot Be Returned
- Products which are eligible for parts under manufacturer warranty
- Products that have had their original manufacturer packaging opened
- Products that have been out of their original manufacturers' packaging
It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return request must be submitted in writing and sent to support@electricbikeparadise.com
*Exclusions
Electric Bike Paradise works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under "Returns" tab on the product page and below:
Electric Bike Paradise Returns Policy By Brands
Free Returns 30-Day At Home Trial
At Ecotric, we aim to provide every single customer with the perfect product at the best price, as well as the greatest shopping experience, we offer the industry’s first 30-Day At-Home Trial policy. This allows you to try the bike at home for 30 days and if you are not happy with your new Ecotric bike, you can return it for an exchange or a refund within 30 days after receiving the bike! Returns or exchanges are only allowed once within 30 natural days of receiving the purchased vehicle.If the return claim is valid the customer will receive a refund for the amount of the purchase price minus a repacking and restocking fee of 20%.
If you buy spare parts on our website, we will not accept the return. Please confirm that you buy the right spare parts.
Return Policy
To be eligible for a return, your item must be within 30-day period.You must keep the original packaging and the bike must be repacked back into the original packaging when you send it back to us. Meanwhile, we promised that all the electric bikes our customers received are brand new, we will never sell any open-box, refurbished or clearance bikes to you, as well as batteries. So please note that all the returned ebikes, as well as batteries, If the return claim is valid the customer will receive a refund for the amount of the purchase price minus a repacking and restocking fee of 20%.
How to return
Contact our Customer Service Department at support@electricbikeparadise.com to approve the return within 30 days. we have helpful suggestions if you are considering a return due to performance of the item, sizing, or for any other reason. Keep in mind that an exchange for an Ecotric product better suited to your needs is also possible. After the 30-day period expires, the product cannot be returned to Ecotric. All returns must be repacked back into the original packaging when you send it back to us. Once the Return Authorization is issued, we will provide you with a prepaid return shipping label. Once your return is received, we will process refund in 2 -3 weeks. Your refund will be credited back to your original method of payment. Once your refund has been processed, it will take 7 to 10 business days for your bank to process the credit and apply it to your account. Notice: the customer must have written Return Merchandise Authorization (RMA) number from Ecotric. If a customer sends a return without it a refund will not be issued and the customer will have to pay shipping to get the item returned, or, sacrifice the item.
- If your return is approved you will receive an email from us with return instructions.
- Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
- We recommend taking a picture of the package and/or the item before shipping.
- Ship the package. We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
- Please provide us the tracking number.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.
QUESTIONS? EMAIL US: SUPPORT@ELECTRICBIKEPARADISE.COM
CANCELLATIONS
You can cancel your order free of charge up to 1 hour after the order was placed and if the order has not been physically shipped.
All unshipped orders canceled after 1 hour are subject to a 5% cancellation fee because we incur costs from our credit card processing company after we confirm your product is in stock and capture the payment for your order.
If your order has been shipped, the standard return procedure applies.
Refunds will only be issued to the original credit card that you use when placing your order.
PRE-ORDERS
We rely on just-in-time fulfillment from our suppliers to provide you with a vast array of products for sale at low factory-direct pricing. This allows us to cut the costs of overhead and middle-men and pass those savings onto you. Sometimes, products are so popular that they go out of stock before the next shipment arrives at our suppliers warehouse.
If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available.
If you can't or don't want to wait, you can choose an alternative product. At that point we will either charge or refund you the difference, update your order, and ship out the alternative product.
If you don't want an alternative product, you can cancel your order without any cancellation fee.
If you choose to accept the ETA and wait for your product, you order will be placed on pre-order status. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives.
If you choose to cancel your order after you have confirmed your pre-order, and it still hasn't shipped yet (like in the case that it gets delayed further) then you will be charged the 5% cancellation fee we must charge to recoup the losses we incur from our credit card processing company when we issue refunds.
If you choose to cancel your pre-order after the product has shipped, the normal return policy applies.
Thanks for your understanding.
QUESTIONS? EMAIL SUPPORT@ELECTRICBIKEPARADISE.COM
DAMAGED MERCHANDISE
In the event of damage to your product in shipping, please contact support@electricbikeparadise.com to arrange for replacement and pick-up of the damaged Electric Bike Paradise. Please refer to our Shipping Policy for more details.
EMAIL: SUPPORT@ELECTRICBIKEPARADISE.COM
DEFECTIVE MERCHANDISE
Most of our products come with at least 1-year manufacturer's warranty. The warranty information can be found under "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
EMAIL SUPPORT@ELECTRICBIKEPARADISE.COM
PLEASE READ!
It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.
We work very hard to ensure that we offer the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.
To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates and "buy one, get one free" offers are not eligible
- The item must be in stock on the competitor's website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
If you want to check if we can price match a product before you place your order, please contact us.
List of brands we don't offer price matching
Welcome to Electric Bike Paradise
We are passionate about Electric Bikes or Electric Scooters. We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the Electric Bike market. Our customers include recreational cyclists, daily commuters, elderly, and obese who are seeking to be healthy and physically fit. Our customers are seeking an electric bike or scooter or skateboard to enjoy daily adventures, explore more, reduce stress, improve their heart health, avoid arthritis, improve their breathing, lower the impact on their knees during exercise, improve their sleep, improve their immune system, lower their risk of diabetes, boost their energy level and lose weight.
What sets us apart from the rest? Large generic retailers lack the specialized knowledge to answer specific questions on assembly warranty and product benefits and features. We know our Electric Bikes inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.
Our Commitment To You
- World-class customer service.
- FREE shipping to the lower 48 USA on every order and no sales tax outside Wyoming.
- Most Electric Bikes, Scooters, Wheelchairs, and Skateboards come 95% assembled with very little assembly required. *Some exclusions apply. Please see product page for details.
- We guarantee that our prices are the lowest online.
- We have been in business since 2010 and have thousands of satisfied customers, see what they had to say here!
Our Mission: "To Help You Get Healthy and Physically fit"
At Electric Bike Paradise, our mission is to help you get healthy and physically fit. Electric Bikes have allowed recreational cyclists, daily commuters, elderly, and obese to be healthy and physically fit. We want to help you enjoy daily adventures, explore more, reduce your stress, improve your heart health, avoid arthritis, improve your breathing, lower the impact on your knees during exercise, improve your sleep, improve your immune system, lower your risk of diabetes, boost your energy level and lose weight.
We believe Electric Bikes are revolutionizing the way people enjoy their day while cycling. With the increasing popularity of the Electric Bikes and Scooters, everybody's specific needs can be met.
We provide the following value-added benefits with every order:
- 100% Secure Shopping
- We Value Your Privacy
- Trusted Brand Names
- Authorized Online Dealer
- Best Return Policy
- Free Shipping Every day
- Low Price Guarantee
- Satisfaction Guarantee
- Courteous Sales Experts
- Lucrative Affiliate Program
Worried About Price?
- We are an authorized dealer for our suppliers and we ship directly from their warehouse.
- With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
- We offer fast free shipping zero taxes anywhere except for Wyoming, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.
We understand buying an Electric Bike, Scooter, Wheelchair, or Skateboard is a significant investment so we want to make the buying process as easy as possible for you.
Go ahead and place your order today and if you have any questions give us a call or email us at support@electricbikeparadise.com.
How We Give Back To The Community
We love to give back to our community. From assisting health enthusiasts choose their perfect rides to helping less fortunate communities, we've done it all. Our love for electric bikes extends far beyond our local community. We want to help the world. We've partnered with People For Bikes and World Bicycle Relief to help people not just in the USA but around the world live a better life with the help of an Electric Bike. It's amazing what a difference an Electric Bike can make to a person's life. Watch this video to learn more about what the People For Bikes and World Bicycle Relief does for the communities.
People for Bikes
World Bicycle Relief
We donate a portion of our profits to People For Bikes and World Bicycle Relief. All proceeds go to help the people of small communities get a bicycle of their own, to help promote a healthier future with biking, and help themselves create a better and healthier lives.
Meet The Founder
The owner, Trevor, is from Seattle, Washington and started selling bicycles, electric bikes, and electric scooters online in 2010 and eventually built Electric Bike Paradise to serve customers all over the USA.
Picture above: Trevor and friends riding bicycles through the countryside in north Vietnam, 2019.
In 2013, Trevor was introduced to Electric Bikes when he was in college. He was selling fixed gear bikes and road bikes, beach cruiser bikes, and tandem bikes on eBay and Amazon and went to buy a used fixie bike from a seller on craigslist to use as a personal commuter bike. That seller happened to be Tim, the founder of BMEbikes. He met Tim and his brother who showed Trevor the electric bikes they were creating as a side-project in the back of their car turbocharging business in Northridge, California. Tim let Trevor test ride an electric bike and Trevor was blown away. It was like a cross between a motorcycle and a bicycle but all-electric and super quiet. Trevor went online to start looking for suppliers of electric bicycles and he found his first supplier of electric bikes, Micargi Electric Bikes. Since then, Trevor and his team of dedicated customer service and online store management assistants have sold over 10,000 bicycles and e-bikes to consumers all around the world.
Up until this point, Trevor had no idea Electric Bikes even existed. He did some searching online but couldn't find an online store that was easy to shop or had a wide-selection and educational articles to help him learn about Electric Bikes. He decided to start a brand new website called Electric Bike Paradise, the one you're on right now, to help those who want to shop, browse, and learn all in one place.
Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Operating online-only means we can offer all this without sacrificing any of the things that made us excited to start this business in the first place like being able to travel and help people all over the world.
Our Customer Support Team
Our team operates out of an office space in Wyoming and due to COVID-19 most of our team now works remotely from home. In order to keep our prices low and make our fulfillment processes as efficient as possible, all of our products now ship directly from our supplier's warehouses which are located throughout the continental USA.
Our Warehouses
Our supplier's warehouses are located strategically throughout the continental USA. Every supplier we work with ensures product quality and packing quality before each shipment. The carriers we use to ship the products are carefully chosen from their history of speedy delivery capability and their care in the delivery of packages without damages.
How To Contact Us
You can call our customer support and sales team Mon-Sat 8am-8pm EST at (800) 590-2738.
You can chat live with our customer support and sales team Mon-Sat 8am-8pm EST, just look for the button in the lower-right corner that says "Chat with us."
You can email our customer support team and sales team: support@electricbikeparadise.com and we will reply within 1-2 hours during regular business hours Mon-Sat 8am-8pm EST.
You can write to us:
5830 E 2nd St, Ste. 7000 #715
Casper, WY 82609
We hope you enjoy our Electric Bike as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.
If you want to learn more about Electric Bikes, why you should get one, what they are, how they work, and when the best time to get one is, check out our Electric Bike Buying Guide.
If you're considering getting an electric bike, electric scooter, mobility scooter, electric wheelchair, or bicycle but don't have the cash or credit available to pay for one right now, you may be thinking about other financing options. We offer one of the best financing programs in the industry.
We have partnered with the best financing companies to give you the best chance of qualifying for credit. You will be required to apply for financing. You will fill out a credit line application. You are subject to credit approval.
Electric Bike Paradise has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.
You'll usually get a decision within seconds and be able to purchase that brand new Electri Bike Paradise of your dreams right from our website shipped directly to your door as fast as 3-10 business days. You have two options for financing: Paypal and Klarna.
What types of financing options does Klarna offer?
- Flexible Month-to-Month: Flexible Month-to-Month purchases are standard purchases with no fixed term commitment, similar to a traditional credit line. You decide what’s best for you; you simply need to make at least your minimum monthly payment. These are also sometimes called “standard purchases.”
- Planned Payments: Planned Payments is a promotional offer which allows eligible orders to be purchased with a reduced APR. With planned payments, you will have a fixed monthly payment. The APR varies based on the current available promotions.
- No Interest If Paid In Full: No Interest If Paid In Full is a promotional offer in which interest is deferred during the promotional period. If the entire balance is paid before the expiration date, no interest will be charged. Keep in mind, you still need to make at least your minimum monthly payment. These are also sometimes called “deferred interest purchases.”
Select Klarna at Checkout to see if you qualify.
How to apply for Klarna financing?
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On product page select Add to Cart.
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On shopping cart page select Secure Checkout.
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- Fill out form with your personal information.
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Select Continue to shipping method.
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Select your preferred Shipping method.
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Select Continue to payment method
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Select Slice it. Pay over time with Klarna.
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Select Complete Order.
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- Select preferred monthly payment options that are available. (Please note that monthly payment options are dependent on your cart balance and what Klarna decides to offer, we cannot change the financing options)
Examples
or
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Click Place Order.
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- Fill out form.
- Click Continue.
- Know instantly if you are approved for financing with Klarna.
- Receive a confirmation email outlining your purchase, due date(s), and other useful information once your product ships out.
- Contact Klarna customer service at any time with questions about your purchase.
- Contact support@electricbikeparadise.com or (800) 590-2738 if you have any questions. We are happy to help! :)
What types of financing options does Paypal offer?
The world-renowned recognized and respected leader in financing, PayPal, has offered customers of Electric Bike Paradise an exclusive deal to get financing for any Electric Bike over $99. NO INTEREST IF PAID IN THE FULL WITHIN 6 MONTHS!
PayPal Credit is a reusable credit line available on purchases at thousands of stores that accept PayPal. It's also available for purchases on eBay and exclusively at thousands of other online stores. Plus, it comes with the same security and flexibility you trust from PayPal.
If applying for Paypal Credit you will need to have a Paypal account or create one.
PayPal Credit is subject to credit approval as determined by the lender, Comenity Capital Bank, and is available to US customers who are of legal age in their state of residence. Promotional offers may not be available for purchases made on a mobile device.
The financing lasts for 6 months and is only valid on approved credit.
How Do I Apply for Paypal Financing?
(Please read the entirety of the instructions before you email or call. The next step may answer the question you have about the steps before it.)
- Choose the product you want to purchase.
- Click the ADD TO CART button on the product page:
- Click the CHECKOUT button:
- Fill in your information:
- Click the CONTINUE TO SHIPPING METHOD button:
- Choose your shipping method.
- Click the CONTINUE TO PAYMENT METHOD button:
- Choose PAYPAL option:
- Click the COMPLETE ORDER button:
- A pop will be displayed on the screen that will redirect you to PayPal, if you have a pop-up blocker make sure to disable it. You will need to sign into Paypal if you haven't. If you don't have a PayPal account you will need to create one.
- Click APPLY NOW button: (hover your mouse over Apply Now)
- You will be prompted to fill in your information:
- Billing & shipping address
- Your date of birth
- Last 4 digits of your social security
- Phone number
- Click NEXT
- Read PayPal's Credit Terms & Conditions:
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If you have any issues with your product, please call us at (800) 590-2738 or email us at support@electricbikeparadise.com and we will assist you in filing a warranty claim with the manufacturer. Each manufacturer we stock has a different warranty, so please read the warranty that pertains to the specific manufacturer for which your item pertains.
Electric Bike Paradise Warranty Policy By Brands
TERMS AND CONDITIONS OF THE WARRANTY
For your reference, please refer to below comprehensive warranty:
1. Frame – are warranted to be free from defects in material or workmanship for entire life. Paint finish is considered consumable and is not part of the warranty.
2. Display, Controller and Motor Assembly – are warranted to be free from defects in material or workmanship for a period of 18 months from purchase.
3. Original Batteries – are warranted to be free from defects in material or workmanship for a period of 18 months from the date of purchase as follows: full replacement during the first 12 months, while replacements needed during months 13-24 are prorated as per schedule.
The battery is sealed and cannot be opened or fixed. The battery should not have a percentage of nominal charge retention of 60% or less. Misuse of the battery, negligence or attempt to open or repair it will void the warranty.
4. General: The bicycle is backed up by a 18 months main warranty, certain components listed on this chart or consumables may be subject to a different period of coverage or not included in this warranty.
5. Consumables: Components subject to wear are not covered by the warranty: Tires, inner tubes, brake lines, brake pads, basket, wheel lining tape, light bulbs, LEDS, fuses, etc.
Exclusions: The other parts are Normal wear parts which are excluded from this warranty.
If any parts happen to be damaged during shipping, please contact us immediately after shipment arrival. Electric Bike Paradise will send a replacement part at our expense and will work with you to fix the issue.
Please note that for warranty issues,the customer is responsible for the cost of labor to install warrantied components, however, we will cover the Shipping costs of warranty parts.
If the warranty is void for any reason the customer shall bear any repair or replacement costs resulting from vehicle misuse, negligence or abuse.
Always follow care and preventive maintenance procedures.
Always keep receipts from any services performed to the vehicle by an authorized distributor or service center.
The warranty will be voided by any of the following circumstances:
- Failure to follow all directions or recommendations listed in the user manual.
- Cycling collision, accident or vehicle damage caused by careless parking
- Acts in violation of laws
- Never registered your ebike
- DIY repairs on electronics
- Abusive use the bicycle in off-road terrain, mud, snow, water, sand, gravel and water
- If the bicycle is used as rental unit
- Damages caused by natural disasters such as earthquakes, lightning, fire, flooding and other hazards .
- Rust and/or paint fading caused to heavy exposure to rain, hail, snow or direct sunlight for prolonged periods of time.
- Overloading beyond recommended capacity .
- Damages caused by nails, needles, broken glass , debris , sharp rocks or other foreign objects .
- If the bicycle is used but not limited to stunts, jumping from ramps, stairs or elevated ramps.
- If vehicle is used in competitions or racing.
- If vehicle has been modified for any purposes on the motor, electrical system, suspension frame, and battery.
- Use of other components not approved by the manufacturer.
- Damages resulted from improper care and handling.
Questions & Answers
Ask a Question-
How soon will you ship to 66205?
Hi Vern! Great question. Please be informed that standard shipping days is 3-10 business days. Meanwhile, we are sorry to let you know that Ecotric Vortex 26" 36V 7 Speed Electric City Bike is out of stock and will be available by September. This however is subject for pre-order.
I ordered this product for my wife and I to train. The product is very well made.
Ecotric Vortex 36V/9Ah 350W 7 Speed Cruiser Electric Bike
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from 2548 reviewsWaited almost 2 months but I’m loving the bike so far
This bike was for my father, who is 90 years old. He loves it. He uses it mostly on dirt roads. And because of that, there's one small detail he is not very happy with. The battery pack just sits freely on the frame and it rattles a lot. I had to make a small modification by strapping it tight to the frame to keep from moving. Not a huge problem though. My dad loves it!
This alarm works great i purchased a bike rack and i mounted it below so it is hidden. By the way a secret quick bonding agent is baking soda and super glue it is so strong you have to file off any excess you create. Thanks the alarm works great.
My wife and I saw an upsurge in neighborhood walkers during the pandemic and wanted to get outdoors ourselves. She got this scooter and we now go on long walks. For the first time in a long time, she is able to explore what's new in our neighborhood. I am getting brisk walks at her side (up to 4 mph), and she can adjust her speed to mine. The scooter easily fits in our car if we want to take it elsewhere. Ground clearance is okay for short grass but best on the pavement. Turning radius limits use in our house, but for our outside purpose, this scooter is a great fit for us and a great bargain.
I just received this today. So far, so good took less than 20 minutes to assemble; it seems well constructed and durable, but time will tell.
Works great. Just what I was looking for. Worth the price. Excellent purchase.
Ease in assembly...ease in operation...very well pleased...
I HAVE COPD, so my ability to walk more than a few feet causes me to be out of breath. I use my scooter to travel to the place where I reside. My place of residence is like an assisted living quarters.
Therefore my motorized scooter works great, and the price was certainly affordable. Thanks for the sale.
We got this for my husband due to decreased mobility from a leg amputation and it is easy to assemble and I am able to lift it up into our truck.
This has been an absolute lifesaver for me. I became a recent amputee and lived on the fourth floor (elevator); the walk to my car is more than 200 yards, and this has not failed me in the five months I have owned it. I liked the fact it breaks down into four pieces for easy loading and unloading. I would highly recommend this product.
Easy to assemble. Compact enough to break down and transport in a vehicle.
Great battery life very very happy with this purchase!
No long-term experience with it but up to this point I love it.
A little short for a 6' 4" rider, but doable.
The best decision we ever made. My husband is pleased, his mobility and independence have always been very important to him, and the scooter solved all his problems. It is also straightforward to assemble, Im a 71-year-old woman, and assemble it in less than one hour.
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