EV Rider Vita Monster 12V/75Ah 900W 4-Wheel Mobility Scooter S12X
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EV Rider Vita Monster 12V/75Ah 900W 4-Wheel Electric Scooter S12X
Enjoy True Mobility for a More Active, Fulfilling Lifestyle!
Do you want the best mobility scooter on the market so you can do things that you can’t accomplish due to a disability? Need something that is safe, stable, and comfortable? Having a heavy-duty mobility scooter can mean a lot if you are doing a lot of things things outside the house. However, you still want something that is comfortable to ride — introducing the EV Rider Vita Monster Power Scooter, featuring a ruggedized four-wheel design with a long-range and heavy-duty full suspension. This full size mobility scooter features a high-wattage motor and a ruggedized frame that can go anywhere. The weight capacity is 350 lbs., so it is ideal for overweight and obese users. It is recommended for the elderly and individuals with physical impairment due to paralysis, spinal cord injuries, physical injuries, neurological conditions, stroke, or other conditions.
Designed so You Can Be Active and Do Things Now.
The EV Rider Vita Monster Power Scooter measures 64 inches long and 31 inches wide, making it spacious and stable over rugged terrain. It has a 350-pound weight limit, making it fit for overweight users. It has a spacious legroom and specially designed to help users perform desired activities and achieve independence outdoors.
The scooter has a classic four-wheel design and extra large 15- and 13-inch tires that work very well whether indoors and outdoors, or even on uneven surfaces. The whole frame features good ground clearance so you can ride it on almost any surface. The scooter has an upholstered, full-size captains seat, with a seat measuring a spacious 20-inches. The flip-up armrest makes it easier to get on and off. Steer and control the scooter easily with the tiller.
Avoid Harm from Cheap Mobility Scooters.
More often than not, surplus or cheaply made devices are not reliable nor safe. They are not designed for sustained use due to having poorly-made electronics. Some cheap models lack even basic safety features. If something goes wrong, there is no way to have them serviced. You cannot depend on them. Lastly, most are not comfortable to use.
You use a properly-designed scooter to achieve more mobility. Only choose models that have years of presence in the market and have certifications. You depend on your life on these devices, so choose only the best.
Achieve More and Do More with EV Rider!
Studies show that most users of mobility vehicles experience a higher degree of mobility, plus improved self-confidence and improved quality of life. Power wheelchairs and mobility scooters help facilitate social interaction since they make users more independent, more capable of doing desired activities. Users report better participation in self-care, productivity, and leisurely activities--things that are sometimes unthinkable when they were using ordinary wheelchairs.
EV Rider has been in the business since 1996, but our history of designing, distribution, and technical support of battery operated vehicles actually span over 30 years. We started from the bottom and worked all the way up. We are proud to offer powerful, functional, and carefully designed mobility solutions. Today, we are offering a complete line of mobility devices for kids, seniors, and disabled persons. Happy motoring and enjoy your EV Rider mobility experience!
- The EV Rider Vita Monster Power Scooter is the best mobility scooter for outdoors. It features a ruggedized design with a full suspension on all four wheels. The scooter has a maximum weight capacity of 350 lbs. and a spacious seat width of 20-inches so that overweight users can use it.
- The scooter packs an extra-powerful 900-watt 4-pole DC motor that does not disappoint. It has a lot more power than most mobility scooters models, so you can safely use it on places such as sandy beaches, sand dunes, lawns, golf courses, and similar places where other mobility scooters cannot go. The motor power is regulated by the heavy-duty S-Drive 200-ampere controller. The scooter feature all-terrain wheels so you can use it on rocky and rugged surfaces.
- This heavy-duty scooter features an excellent head-turning design, with a streamlined, sporty look and a roll bar and faux leather-upholstered captains seat. It has a sleek and a bit aggressive design that stands out.
- Have the freedom to go anywhere and travel to distant spots. The power scooter can travel up to 28 miles (45.06 km) on a single charge so that you can use it throughout the day. The unit is powered by two units of 12-volt batteries with a total capacity of 80 Ah.
- It is faster than most scooters. The top speed of the mobility scooter is 11.5 miles per hour (18.5 kilometers per hour). The scooter can climb slopes up to 10 degrees in angle, and can easily approach curbs measuring 1.2 inches high.
- Control the scooter with a simple tiller that is easy to use. The tiller is adjustable and has simplified controls with a speed control knob and buttons for the horn and on/off function. There are lights for self-diagnostics and low-battery warning. There is a dedicated lever for free-wheeling function.
- It has specially-designed magnetic motor brakes and a handbrake for the safety of the user. The magnetic brakes are very reliable, and engages automatically if you go downslope at free-wheel mode.
- Fit for everyday use. The scooter has pneumatic tires that make the ride comfortable and a rear luggage rack to carry things. This model also comes with an LED light package consisting of a low/high beam headlight, a rear brake light, and front & rear turn signals. You can safely use it on the road.
- Durable and ingeniously designed to serve your daily mobility needs. It has a reinforced frame and safety features, making the EV Rider Vita Monster Power Scooter recommended for elderly, adults, and people with disabilities.
Feel More Capable and Enjoy Outdoors Once More!
The EV Rider Vita Monster Power Scooter is the best mobility scooter for outdoors and indoors. It is a very capable, all-terrain vehicle with a powerful 900-watt motor that gives it a top speed of 11.5 miles per hour. The scooter can drive up slopes up to 10-degrees in angle and can climb up curbs up to 1.4 inches in height. It also has a full suspension, so you can go off-road and travel on rugged or uneven surfaces.
The scooter also sports a fully-upholstered captains seat with a headrest and flip-up armrests. The chair is extra spacious and supportive to make off-road travel more bearable. The scooter has a spacious footwell for more comfort.
Perfect Dimensions.
The EV Rider Vita Monster Power Scooter S12X measures 64” inch L x 31” inch W x 54” inch H and weighs 330 lbs. with batteries. The rear turf tires measure 15” x 6.3” inches while the front street tires measure 13” x 4” inches. The scooter is equipped with pneumatic tires.
The mobility scooter has two units of 12-volt batteries with a total capacity of 80 Ah. There is also a 8-ampere battery charger off-board.
Designed for Performance.
This scooter features a large, heavy-duty frame fit for daily use on outdoors and rugged terrain. The frame has a 4-inch ground clearance so that you can drive off the road and on uneven surfaces without problem. The weight of the scooter (about 330 lbs with batteries) makes it a very stable platform, and you can easily ride up slopes with ease.
The scooter is equipped with a full suspension, which helps soften bumps and makes off-road driving safer. There is the double A-arm suspension on the front tires, and 3D in the rear.
Designed with Plenty of Safety Features.
The EV Rider Vita Monster Power Scooter is equipped with safety features so you can ride it without worrying about anything. The scooter has front and rear LED lights so you can use it on the road. Stop every time you want with the equipped magnetic brakes and a separate parking brake. For added protection when off-roading, the scooter is equipped with a roll bar.
The scooter is powered by two 12-volt sealed lead acid batteries that require no maintenance throughout its life. There is an onboard self-diagnostic system and lights that let you know if there are problems in the unit. Having a mobility scooter lets you do your desired activities and be more independent. It is the best mobility scooter for rough terrain and outdoor adventures, so buy the EV Rider Vita Monster Power Scooter now!
Product Manual
Specifications:
|
Weight Capacity |
350 lbs (160kgs) |
|
Seat Type |
20" (508 mm) |
|
Drive Wheel |
15"x6.3" (380mm x 160mm) |
|
Front Wheel |
13"x4.8" (330mm x 120mm) |
|
Rear caster |
None |
|
Max Speed |
11.5 mph (18.5 kph) |
|
Battery Specifications |
12V 75Ah x 2pcs |
|
Battery Range |
28 miles (45km) |
|
Charger Type |
8 Amp, Off Board120/240 Volt,50/60Hz |
|
Controller Type |
S-DRIVE 200 Amp |
|
Motor Type |
900 watt |
|
Weight w/ Battery |
330 lbs (150 kgs) |
|
Weight w/o Battery |
220 lbs (100 kgs) |
|
Turning Radius |
53" (1350 mm) |
|
Suspension |
Double A-Arm front - 3D Rear |
|
Length |
64" (1620 mm) Complete length (Front Grill to Back Grill) |
|
Wide |
31" (790 mm) |
|
Height |
54" (1360 mm) |
|
Seat Width |
20" (510 mm) |
|
Seat Height |
18" (460 mm) |
|
Seat Depth |
19" (480 mm) |
|
Back Height |
30" (750 mm) |
|
Wheel Base |
42" (1075 mm) |
|
Ground Clearance |
4" (100 mm) |
|
Leg Room |
13" (320 mm) |
Battery Documents To Print and Give To Your Airline and TSA.
EV Rider Vita Monster 12V/75Ah 900W 4-Wheel Electric Scooter S12X
Enjoy True Mobility for a More Active, Fulfilling Lifestyle!
Do you want the best mobility scooter on the market so you can do things that you can’t accomplish due to a disability? Need something that is safe, stable, and comfortable? Having a heavy-duty mobility scooter can mean a lot if you are doing a lot of things things outside the house. However, you still want something that is comfortable to ride — introducing the EV Rider Vita Monster Power Scooter, featuring a ruggedized four-wheel design with a long-range and heavy-duty full suspension. This full size mobility scooter features a high-wattage motor and a ruggedized frame that can go anywhere. The weight capacity is 350 lbs., so it is ideal for overweight and obese users. It is recommended for the elderly and individuals with physical impairment due to paralysis, spinal cord injuries, physical injuries, neurological conditions, stroke, or other conditions.
Designed so You Can Be Active and Do Things Now.
The EV Rider Vita Monster Power Scooter measures 64 inches long and 31 inches wide, making it spacious and stable over rugged terrain. It has a 350-pound weight limit, making it fit for overweight users. It has a spacious legroom and specially designed to help users perform desired activities and achieve independence outdoors.
The scooter has a classic four-wheel design and extra large 15- and 13-inch tires that work very well whether indoors and outdoors, or even on uneven surfaces. The whole frame features good ground clearance so you can ride it on almost any surface. The scooter has an upholstered, full-size captains seat, with a seat measuring a spacious 20-inches. The flip-up armrest makes it easier to get on and off. Steer and control the scooter easily with the tiller.
Avoid Harm from Cheap Mobility Scooters.
More often than not, surplus or cheaply made devices are not reliable nor safe. They are not designed for sustained use due to having poorly-made electronics. Some cheap models lack even basic safety features. If something goes wrong, there is no way to have them serviced. You cannot depend on them. Lastly, most are not comfortable to use.
You use a properly-designed scooter to achieve more mobility. Only choose models that have years of presence in the market and have certifications. You depend on your life on these devices, so choose only the best.
Achieve More and Do More with EV Rider!
Studies show that most users of mobility vehicles experience a higher degree of mobility, plus improved self-confidence and improved quality of life. Power wheelchairs and mobility scooters help facilitate social interaction since they make users more independent, more capable of doing desired activities. Users report better participation in self-care, productivity, and leisurely activities--things that are sometimes unthinkable when they were using ordinary wheelchairs.
EV Rider has been in the business since 1996, but our history of designing, distribution, and technical support of battery operated vehicles actually span over 30 years. We started from the bottom and worked all the way up. We are proud to offer powerful, functional, and carefully designed mobility solutions. Today, we are offering a complete line of mobility devices for kids, seniors, and disabled persons. Happy motoring and enjoy your EV Rider mobility experience!
- The EV Rider Vita Monster Power Scooter is the best mobility scooter for outdoors. It features a ruggedized design with a full suspension on all four wheels. The scooter has a maximum weight capacity of 350 lbs. and a spacious seat width of 20-inches so that overweight users can use it.
- The scooter packs an extra-powerful 900-watt 4-pole DC motor that does not disappoint. It has a lot more power than most mobility scooters models, so you can safely use it on places such as sandy beaches, sand dunes, lawns, golf courses, and similar places where other mobility scooters cannot go. The motor power is regulated by the heavy-duty S-Drive 200-ampere controller. The scooter feature all-terrain wheels so you can use it on rocky and rugged surfaces.
- This heavy-duty scooter features an excellent head-turning design, with a streamlined, sporty look and a roll bar and faux leather-upholstered captains seat. It has a sleek and a bit aggressive design that stands out.
- Have the freedom to go anywhere and travel to distant spots. The power scooter can travel up to 28 miles (45.06 km) on a single charge so that you can use it throughout the day. The unit is powered by two units of 12-volt batteries with a total capacity of 80 Ah.
- It is faster than most scooters. The top speed of the mobility scooter is 11.5 miles per hour (18.5 kilometers per hour). The scooter can climb slopes up to 10 degrees in angle, and can easily approach curbs measuring 1.2 inches high.
- Control the scooter with a simple tiller that is easy to use. The tiller is adjustable and has simplified controls with a speed control knob and buttons for the horn and on/off function. There are lights for self-diagnostics and low-battery warning. There is a dedicated lever for free-wheeling function.
- It has specially-designed magnetic motor brakes and a handbrake for the safety of the user. The magnetic brakes are very reliable, and engages automatically if you go downslope at free-wheel mode.
- Fit for everyday use. The scooter has pneumatic tires that make the ride comfortable and a rear luggage rack to carry things. This model also comes with an LED light package consisting of a low/high beam headlight, a rear brake light, and front & rear turn signals. You can safely use it on the road.
- Durable and ingeniously designed to serve your daily mobility needs. It has a reinforced frame and safety features, making the EV Rider Vita Monster Power Scooter recommended for elderly, adults, and people with disabilities.
Feel More Capable and Enjoy Outdoors Once More!
The EV Rider Vita Monster Power Scooter is the best mobility scooter for outdoors and indoors. It is a very capable, all-terrain vehicle with a powerful 900-watt motor that gives it a top speed of 11.5 miles per hour. The scooter can drive up slopes up to 10-degrees in angle and can climb up curbs up to 1.4 inches in height. It also has a full suspension, so you can go off-road and travel on rugged or uneven surfaces.
The scooter also sports a fully-upholstered captains seat with a headrest and flip-up armrests. The chair is extra spacious and supportive to make off-road travel more bearable. The scooter has a spacious footwell for more comfort.
Perfect Dimensions.
The EV Rider Vita Monster Power Scooter S12X measures 64” inch L x 31” inch W x 54” inch H and weighs 330 lbs. with batteries. The rear turf tires measure 15” x 6.3” inches while the front street tires measure 13” x 4” inches. The scooter is equipped with pneumatic tires.
The mobility scooter has two units of 12-volt batteries with a total capacity of 80 Ah. There is also a 8-ampere battery charger off-board.
Designed for Performance.
This scooter features a large, heavy-duty frame fit for daily use on outdoors and rugged terrain. The frame has a 4-inch ground clearance so that you can drive off the road and on uneven surfaces without problem. The weight of the scooter (about 330 lbs with batteries) makes it a very stable platform, and you can easily ride up slopes with ease.
The scooter is equipped with a full suspension, which helps soften bumps and makes off-road driving safer. There is the double A-arm suspension on the front tires, and 3D in the rear.
Designed with Plenty of Safety Features.
The EV Rider Vita Monster Power Scooter is equipped with safety features so you can ride it without worrying about anything. The scooter has front and rear LED lights so you can use it on the road. Stop every time you want with the equipped magnetic brakes and a separate parking brake. For added protection when off-roading, the scooter is equipped with a roll bar.
The scooter is powered by two 12-volt sealed lead acid batteries that require no maintenance throughout its life. There is an onboard self-diagnostic system and lights that let you know if there are problems in the unit. Having a mobility scooter lets you do your desired activities and be more independent. It is the best mobility scooter for rough terrain and outdoor adventures, so buy the EV Rider Vita Monster Power Scooter now!
Product Manual
Specifications:
|
Weight Capacity |
350 lbs (160kgs) |
|
Seat Type |
20" (508 mm) |
|
Drive Wheel |
15"x6.3" (380mm x 160mm) |
|
Front Wheel |
13"x4.8" (330mm x 120mm) |
|
Rear caster |
None |
|
Max Speed |
11.5 mph (18.5 kph) |
|
Battery Specifications |
12V 75Ah x 2pcs |
|
Battery Range |
28 miles (45km) |
|
Charger Type |
8 Amp, Off Board120/240 Volt,50/60Hz |
|
Controller Type |
S-DRIVE 200 Amp |
|
Motor Type |
900 watt |
|
Weight w/ Battery |
330 lbs (150 kgs) |
|
Weight w/o Battery |
220 lbs (100 kgs) |
|
Turning Radius |
53" (1350 mm) |
|
Suspension |
Double A-Arm front - 3D Rear |
|
Length |
64" (1620 mm) Complete length (Front Grill to Back Grill) |
|
Wide |
31" (790 mm) |
|
Height |
54" (1360 mm) |
|
Seat Width |
20" (510 mm) |
|
Seat Height |
18" (460 mm) |
|
Seat Depth |
19" (480 mm) |
|
Back Height |
30" (750 mm) |
|
Wheel Base |
42" (1075 mm) |
|
Ground Clearance |
4" (100 mm) |
|
Leg Room |
13" (320 mm) |
Battery Documents To Print and Give To Your Airline and TSA.
Normally, Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if product is in stock, however, due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders. Order processing times of some brands can take up to 7-14 days. This is an industry-wide issue caused by the high demand of our products due to Covid-19 and the strain on supply chains. We appreciate your patience and understanding. Please see the specific brand shipping policy for current estimates of order fulfillment times. Please contact us by phone at (800) 590-2738 or email us at support@electricbikeparadise.com with any questions you may have.
Please see below Electric Bike Paradise Shipping time Delivery Info Policy By Brands
SHIPPING - INTERNATIONAL: Parts will be provided under warranty at no charge, but shipping to any offshore and/or international location will be the responsibility of the purchaser. International and offshore end-users must contact the dealer/distributor directly to initiate the warranty process.
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
Order Confirmation:
- You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
- As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
- If your item is on backorder or unavailable, we will reach out to you via email.
- If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
Order Shipment:
- If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will ship within 1-2 business days from the date of your order.
- We will send you the tracking information within 24 hours to the email address you provided when checking out.
- We ship via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Mostly, all orders will ship in the next business day and delivery time varies between 3-10 business days if product is in stock (Due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders).
- Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost.
- We do not offer Cash On Delivery.
- A phone number is required by the freight company so a delivery appointment can be made.
- Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.
- A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
- Note to international customers: You are responsible for any and all duties or taxes that may apply. (see details below)
- Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
- As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
- To avoid a delay in receiving your order from customs, consider the following:
- Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
- We do not refund original shipping charges for goods that are refused for delivery at customs.
- We will deduct all additional fees resulting from refused international shipments from your refund.
- If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
- If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
- We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
- If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@electricbikeparadise.com.
Damages:
- Please inspect the packaging of your items when they arrive.
- If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.
- If your item(s) do arrive damaged, please send photos to support@electricbikeparadise.com and we will process an insurance claim on your behalf.
Please note: Cosmetic damages such as scratches and dings sometimes happen due to shipment handling and are not grounds for returning the entire product. We may be able to send out replacement parts or touch up paint. You can email us at support@electricbikeparadise.com or call us and we can suggest ways to help you resolve the issue.
Cancellations & Refunds:
- All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
- If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
- If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Backorders:
- From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
- The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
- If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
- Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.
Important Freight LTL Shipment
- When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
- You need to be at the delivery address during the delivery window to receive and sign for the item.
- The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
- Please make sure the phone number you entered at checkout is a good number to contact you at.
- Don't screen your calls until your item has been delivered.
- The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
- Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):
- Carton damage requires visual inspection of contents of the unit.
- Electric Bike Paradise recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Electric Bike Paradise immediately.
- IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
- Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Carton packaging has excessive damage with the exposed product:
- Refuse shipment
- Sign carrier paperwork: “Carton damaged and refused”
- Notify Electric Bike Paradise immediately.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@electricbikeparadise.com.
Returns, Refunds, Cancellation, and Pre-Order Policy
ElectricBikeParadise.com is committed to providing the best customer service in the Electric Bike industry. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
Electric Bike Paradise 30-Day Satisfaction Guarantee Return Policy
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 30 days of delivery date.
- There is a 15% restocking fee.
- Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
- We will refund the product price minus any applicable fees and charges.
- Original shipping charges are non-refundable.
- You are responsible for any return shipping charges.
- Refunds will be applied to the same payment method used when original purchase was made.
The Following Cannot Be Returned
- Products which are eligible for parts under manufacturer warranty
- Products that have had their original manufacturer packaging opened
- Products that have been out of their original manufacturers' packaging
Please note: Cosmetic damages such as scratches and dings sometimes happen due to shipment handling and are not grounds for returning the entire product. We may be able to send out replacement parts or touch up paint. You can email us at support@electricbikeparadise.com or call us and we can suggest ways to help you resolve the issue.
It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return request must be submitted in writing and sent to support@electricbikeparadise.com
*Exclusions
Electric Bike Paradise works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under "Returns" tab on the product page and below:
Electric Bike Paradise Returns Policy By Brands
Shipping for items qualifying for free shipping will be deducted from remaining credit of eligible refund item.
Dealers & end-users must call EV Rider Tech Support and obtain a Return Manufacturer’s Authorization Number (RMA #).
Do not return units or parts without an RMA #. Returned units or parts with out a proper RMA number will be refused or returned at the shipper’s expense.
Credits will be granted upon inspection of the returned product(s).
Custom orders and assembly fees if applicable, are non-refundable.
Dealers may offer a return policy in addition to the basic EV Rider Return Policy.
Units and Parts must be returned within 30 days from date of purchase and with an authorized RMA #.
If the part or unit is shipped back to EV Rider by the dealer or end-user:
- The Customer (dealer or end-user) is responsible for shipping parts or products back to EV Rider at his/her own expense.
- The product must be packaged carefully and clearly marked with an RMA # so that a credit can be processed accurately. Improper packaging may cause shipping damage to the product being returned. This will impact the amount of credit to be refunded. All damaged parts or units must be replaced and/or repaired at the sender’s expense.
- Original shipping charges are not refundable. If the product was sent with “free shipping” the original shipping costs will also be deducted from the refund.
- If your return is approved you will receive an email from us with return instructions.
- Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
- We recommend taking a picture of the package and/or the item before shipping.
- Ship the package. We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
- Please provide us the tracking number.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.
QUESTIONS? EMAIL US: SUPPORT@ELECTRICBIKEPARADISE.COM
CANCELLATIONS
You can cancel your order free of charge if the order has not been physically shipped and if the reason is due to unavailability of the product. But if your reason of cancellation is due to sudden change of mind or personal reasons, then you will be charged the 5% cancellation fee. We must charge to recoup the losses we incur from our credit card processing company when we issue refunds.
If your order has been shipped, the standard return procedure applies.
Refunds will only be issued to the original credit card that you use when placing your order.
PRE-ORDERS
We rely on just-in-time fulfillment from our suppliers to provide you with a vast array of products for sale at low factory-direct pricing. This allows us to cut the costs of overhead and middle-men and pass those savings onto you. Sometimes, products are so popular that they go out of stock before the next shipment arrives at our suppliers warehouse.
If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available.
If you can't or don't want to wait, you can choose an alternative product. At that point we will either charge or refund you the difference, update your order, and ship out the alternative product.
If you don't want an alternative product, you can cancel your order without any cancellation fee.
If you choose to accept the ETA and wait for your product, you order will be placed on pre-order status. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives.
If you choose to cancel your pre-order after the product has shipped, the normal return policy applies.
Thanks for your understanding.
QUESTIONS? EMAIL SUPPORT@ELECTRICBIKEPARADISE.COM
DAMAGED MERCHANDISE
In the event of damage to your product in shipping, please contact support@electricbikeparadise.com to arrange for replacement and pick-up of the damaged Electric Bike Paradise. Please refer to our Shipping Policy for more details.
EMAIL: SUPPORT@ELECTRICBIKEPARADISE.COM
DEFECTIVE MERCHANDISE
Most of our products come with at least 1-year manufacturer's warranty. The warranty information can be found under "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
EMAIL SUPPORT@ELECTRICBIKEPARADISE.COM
PLEASE READ!
It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.
We work very hard to ensure that we offer the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.
To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates, holiday sale, and "buy one, get one free" offers are not eligible
- The item must be in stock on the competitor's website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
If you want to check if we can price match a product before you place your order, please contact us.
The Following Brands Are Excluded:
Welcome to Electric Bike Paradise
We are passionate about helping you find the best Electric Bike, Electric Scooter, Electric Skateboard, Mobility Scooter, or Electric Wheelchair for your needs. We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the Electric Bike market. Our customers include recreational cyclists, daily commuters, elderly, and obese who are seeking to be healthy and physically fit. Our customers are seeking an electric bike or scooter or skateboard to enjoy daily adventures, explore more, reduce stress, improve their heart health, avoid arthritis, improve their breathing, lower the impact on their knees during exercise, improve their sleep, improve their immune system, lower their risk of diabetes, boost their energy level and lose weight.
What sets us apart from the rest? Large generic retailers lack the specialized knowledge to answer specific questions on assembly warranty and product benefits and features. We know our Electric Bikes inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.
Our Commitment To You
- World-class customer service.
- FREE shipping to the lower 48 USA on every order and no sales tax outside Wyoming.
- Most Electric Bikes, Scooters, Wheelchairs, and Skateboards come 95% assembled with very little assembly required. *Some exclusions apply. Please see product page for details.
- We guarantee that our prices are the lowest online.
- We have been in business since 2010 and have thousands of satisfied customers, see what they had to say here!
Our Mission: "To Help You Get Healthy and Physically fit"
At Electric Bike Paradise, our mission is to help you get healthy and physically fit. Electric Bikes have allowed recreational cyclists, daily commuters, elderly, and obese to be healthy and physically fit. We want to help you enjoy daily adventures, explore more, reduce your stress, improve your heart health, avoid arthritis, improve your breathing, lower the impact on your knees during exercise, improve your sleep, improve your immune system, lower your risk of diabetes, boost your energy level and lose weight.
We believe Electric Bikes are revolutionizing the way people enjoy their day while cycling. With the increasing popularity of the Electric Bikes and Scooters, everybody's specific needs can be met.
We provide the following value-added benefits with every order:
- 100% Secure Shopping
- We Value Your Privacy
- Trusted Brand Names
- Authorized Online Dealer
- Best Return Policy
- Free Shipping Every day
- Low Price Guarantee
- Satisfaction Guarantee
- Courteous Sales Experts
- Lucrative Affiliate Program
Worried About Price?
- We are an authorized dealer for our suppliers and we ship directly from their warehouse.
- With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
- We offer fast free shipping zero taxes anywhere except for Wyoming, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.
We understand buying an Electric Bike, Scooter, Wheelchair, or Skateboard is a significant investment so we want to make the buying process as easy as possible for you.
Go ahead and place your order today and if you have any questions give us a call or email us at support@electricbikeparadise.com.
How We Give Back To The Community
We love to give back to our community. From assisting health enthusiasts choose their perfect rides to helping less fortunate communities, we've done it all. Our love for electric bikes extends far beyond our local community. We want to help the world. We've partnered with People For Bikes and World Bicycle Relief to help people not just in the USA but around the world live a better life with the help of an Electric Bike. It's amazing what a difference an Electric Bike can make to a person's life. Watch this video to learn more about what the People For Bikes and World Bicycle Relief does for the communities.
People for Bikes
World Bicycle Relief
We donate a portion of our profits to People For Bikes and World Bicycle Relief. All proceeds go to help the people of small communities get a bicycle of their own, to help promote a healthier future with biking, and help themselves create a better and healthier lives.
Meet The Founder
The owner, Trevor, is from Seattle, Washington and started selling bicycles, electric bikes, and electric scooters online in 2010 and eventually built Electric Bike Paradise to serve customers all over the USA.
Picture above: Trevor and friends riding bicycles through the countryside in north Vietnam, 2019.
In 2013, Trevor was introduced to Electric Bikes when he was in college. He was selling fixed gear bikes and road bikes, beach cruiser bikes, and tandem bikes on eBay and Amazon and went to buy a used fixie bike from a seller on craigslist to use as a personal commuter bike. That seller happened to be Tim, the founder of BMEbikes. He met Tim and his brother who showed Trevor the electric bikes they were creating as a side-project in the back of their car turbocharging business in Northridge, California. Tim let Trevor test ride an electric bike and Trevor was blown away. It was like a cross between a motorcycle and a bicycle but all-electric and super quiet. Trevor went online to start looking for suppliers of electric bicycles and he found his first supplier of electric bikes, X-treme Electric Bikes. Since then, Trevor and his team of dedicated customer service and online store management assistants have shipped over 100,000 bicycles and e-bikes to customers all around the world.
Up until this point, Trevor had no idea Electric Bikes even existed. He did some searching online but couldn't find an online store that was easy to shop or had a wide-selection and educational articles to help him learn about Electric Bikes. He decided to start a website called Electric Bike Paradise, the one you're on right now, to help those who want to shop, browse, and learn all in one place.
Trevor is also selling Mobility Scooters, Power Wheelchairs, and Patient Care Products online through his website Mobility Paradise. Mobility Paradise, just like Electric Bike Paradise is also commited to provide full selection of quality products with the best price offers and exceptional customer service. Make your daily life easy with just one click away, visit mobilityparadise.com now for unlimited choices of scooters and more.
Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Operating online-only means we can offer all this without sacrificing any of the things that made us excited to start this business in the first place like being able to travel and help people all over the world.
Our Customer Support Team
Our team operates out of an office space in Wyoming and due to COVID-19 most of our team now works remotely from home. In order to keep our prices low and make our fulfillment processes as efficient as possible, all of our products now ship directly from our supplier's warehouses which are located throughout the continental USA.
Our Warehouses
Our supplier's warehouses are located strategically throughout the continental USA. Every supplier we work with ensures product quality and packing quality before each shipment. The carriers we use to ship the products are carefully chosen from their history of speedy delivery capability and their care in the delivery of packages without damages.
How To Contact Us
You can call our customer support and sales team Mon-Sun at 8am-8pm EST at (800) 590-2738.
You can chat live with our customer support and sales team Mon-Sun 8am-8pm EST, just look for the button in the lower-right corner that says "Chat with us."
You can email our customer support team and sales team: support@electricbikeparadise.com and we will reply within 1-2 hours during regular business hours Mon-Sun 8am-8pm EST.
You can write to us:
5830 E 2nd St, Ste. 7000 #715
Casper, WY 82609
We hope you enjoy our Electric Bike as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.
If you want to learn more about Electric Bikes, why you should get one, what they are, how they work, and when the best time to get one is, check out our Electric Bike Buying Guide.
If you're considering getting an electric bike, electric scooter, mobility scooter, electric wheelchair, or bicycle but don't have the cash or credit available to pay for one right now, you may be thinking about other financing options. We offer one of the best financing programs in the industry.
We have partnered with the best financing companies to give you the best chance of qualifying for credit. You will be required to apply for financing. You will fill out a credit line application. You are subject to credit approval.
Electric Bike Paradise has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.
You'll usually get a decision within seconds and be able to purchase that brand new Electri Bike Paradise of your dreams right from our website shipped directly to your door as fast as 3-10 business days. You have three options for financing: Paypal, Klarna and Shop Pay Installments.
What types of financing options does Klarna offer?
- Flexible Month-to-Month: Flexible Month-to-Month purchases are standard purchases with no fixed term commitment, similar to a traditional credit line. You decide what’s best for you; you simply need to make at least your minimum monthly payment. These are also sometimes called “standard purchases.”
- Planned Payments: Planned Payments is a promotional offer which allows eligible orders to be purchased with a reduced APR. With planned payments, you will have a fixed monthly payment. The APR varies based on the current available promotions.
- No Interest If Paid In Full: No Interest If Paid In Full is a promotional offer in which interest is deferred during the promotional period. If the entire balance is paid before the expiration date, no interest will be charged. Keep in mind, you still need to make at least your minimum monthly payment. These are also sometimes called “deferred interest purchases.”
Select Klarna at Checkout to see if you qualify.
How to apply for Klarna financing?
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On product page select Add to Cart.
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On shopping cart page select Secure Checkout.
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- Fill out form with your personal information.
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Select Continue to shipping method.
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Select your preferred Shipping method.
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Select Continue to payment method
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Select Slice it. Pay over time with Klarna.
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Select Complete Order.
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- Select preferred monthly payment options that are available. (Please note that monthly payment options are dependent on your cart balance and what Klarna decides to offer, we cannot change the financing options)
Examples
or 
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Click Place Order.
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- Fill out form.
- Click Continue.
- Know instantly if you are approved for financing with Klarna.
- Receive a confirmation email outlining your purchase, due date(s), and other useful information once your product ships out.
- Contact Klarna customer service at any time with questions about your purchase.
- Contact support@electricbikeparadise.com or (800) 590-2738 if you have any questions. We are happy to help! :)
What types of financing options does Paypal offer?
The world-renowned recognized and respected leader in financing, PayPal, has offered customers of Electric Bike Paradise an exclusive deal to get financing for any Electric Bike over $99. NO INTEREST IF PAID IN THE FULL WITHIN 6 MONTHS!
PayPal Credit is a reusable credit line available on purchases at thousands of stores that accept PayPal. It's also available for purchases on eBay and exclusively at thousands of other online stores. Plus, it comes with the same security and flexibility you trust from PayPal.
If applying for Paypal Credit you will need to have a Paypal account or create one.
PayPal Credit is subject to credit approval as determined by the lender, Comenity Capital Bank, and is available to US customers who are of legal age in their state of residence. Promotional offers may not be available for purchases made on a mobile device.
The financing lasts for 6 months and is only valid on approved credit.
How Do I Apply for Paypal Financing?
(Please read the entirety of the instructions before you email or call. The next step may answer the question you have about the steps before it.)
- Choose the product you want to purchase.
- Click the ADD TO CART button on the product page:
- Click the CHECKOUT button:
- Fill in your information:
- Click the CONTINUE TO SHIPPING METHOD button:
- Choose your shipping method.
- Click the CONTINUE TO PAYMENT METHOD button:
- Choose PAYPAL option:
- Click the COMPLETE ORDER button:
- A pop will be displayed on the screen that will redirect you to PayPal, if you have a pop-up blocker make sure to disable it. You will need to sign into Paypal if you haven't. If you don't have a PayPal account you will need to create one.
- Click APPLY NOW button: (hover your mouse over Apply Now)
- You will be prompted to fill in your information:
- Billing & shipping address
- Your date of birth
- Last 4 digits of your social security
- Phone number
- Click NEXT
- Read PayPal's Credit Terms & Conditions:
- Click AGREE AND APPLY:
- You will receive an instant approval:
OR
- You will receive an instant denial. Electric Bike Paradise has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.
What Is The Option To Pay In Installments on Shop Pay ?
- Add items to your cart.
- Check out with Shop Pay.
- Choose to pay in 4 installments.
Your first payment is either due at checkout or 2 weeks after your purchase. The next 3 remaining installments are automatically charged to your card saved on Shop Pay every 2 weeks. Don't worry, you'll get an email reminder before each payment to remind you.
Buy now, pay later with Shop Pay
FAQs about Shop Pay Installments
No, there are no late fees if you miss a scheduled payment.
What if I make a return on a purchase made through Installments with Shop Pay?
If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following:
- A smaller payment balance on the final payment
- Less future payments on the remaining loan balance
If your refund amount is more than the amount remaining on your Shop Pay Installments balance, then you can expect to receive the difference as a refund to your original debit card or credit card payment method within 3 to 10 business days.
Which payment methods are accepted if I use the option to pay Installments on Shop Pay?
The installments option on Shop Pay is available on debit and credit cards.
Have more questions?
- For questions about installment payments on Shop Pay, visit shop.affirm.com/help.
- For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.
If you have any issues with your product, please call us at (800) 590-2738 or email us at support@electricbikeparadise.com and we will assist you in filing a warranty claim with the manufacturer. Each manufacturer we stock has a different warranty, so please read the warranty that pertains to the specific manufacturer for which your item pertains.
Electric Bike Paradise Warranty Policy By Brands
THREE-YEAR LIMITED WARRANTY
Three (3) years from the date of purchase on all structural frame components; including platform, seat post, and frame.
ONE-YEAR LIMITED WARRANTY
One (1) year from the date of purchase, if any part or electronic component of the Scooter is found upon examination to be defective in material and/or workmanship, it will be repaired or replaced, at EV Rider, LLC’s option, without charge. Labor charges are NOT included. The purchaser is responsible for the delivery to the authorized repair facility. Satisfactory proof of purchase, serial number and the date of purchase are always required. For warranty service, please contact the dealer/company from whom you purchased your EV Rider product.
SHIPPING - DOMESTIC: All warranty items will be shipped via Fedex Ground. Requested expedited shipping will be at the expense of the purchaser.
SHIPPING - INTERNATIONAL: Parts will be provided under warranty at no charge, but shipping to any offshore and/or international location will be the responsibility of the purchaser. International and offshore end-users must contact the dealer/distributor directly to initiate the warranty process.
ONE-YEAR WARRANTY EXCEPTIONS
Motor: In cases where there is an increase in the operational noise level, the warranty does not apply. (An increase in operational noise level usually occurs due to abusive and excessive strain on the scooter). The batteries that are purchased separately or in addition to the batteries provided with the scooter are warranted by EV Rider for one year after the purchase of the Unit with the exception of the Stand-N-Ride scooter.
Service: Warranty service can be performed by EV Rider, LLC or by an authorized EV Rider, LLC service facility. Do not return faulty parts to EV Rider, LLC without prior consent. A request for a Return Authorization is required prior to returning items. All transportation costs and shipping damage incurred while submitting units and/or parts for repair or replacement are the responsibility of the original purchaser. In the event replacement parts are sent to a customer or dealer, EV Rider may require any damaged or defective parts to be returned to EV Rider. Parts not returned to EV Rider will be billed to the customer or dealer.
WARRANTY EXCLUSIONS: This warranty is only given to the original purchaser of the Scooter. This Warranty excludes:
- Batteries that are provided free with the scooter. See the EV Rider invoice/packing slip for additional detail.
- Consumable items which may need replacing due to normal wear and tear (tires, tubes, belts, bulbs, upholstery and seating, motor brushes, fuses, plastic shrouds and footrest covers, etc.)
- Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, or negligence, improper operation, excessive loading, maintenance, or storage, commercial use or use other than normal.
- Used other than for the purpose of the purchaser’s mobility.
- Repairs and/or modifications made to any part of the scooter without specific and prior consent from EV Rider, LLC.
- Labor, service calls, shipping, and other charges incurred for repair of the product not approved by EV Rider, LLC.
Batteries: Batteries carry a limited warranty which is subject to a stringent wear and tear clause. Any battery faults due to a defect in the original manufacture will normally become obvious within the first two months of use. Any gradual deterioration in performance after this period is normally associated with fair wear and tear, misuse or accidental damage and as such is not covered by the manufacturer’s warranty. There is no other express warranty.
Implied warranties, including those of merchantability and fitness for a particular purpose, are limited to one (1) year from the date of the original purchase and to the extent permitted by law. Any and all implied warranties are excluded. This is the exclusive remedy. Liabilities for consequential damages under any and all warranties are excluded.
Some states do not allow limitations on how long an implied warranty lasts or do not allow the exclusion of limitation of incidental or consequential damages. So, the above limitation or exclusion may not apply to you.
EV Rider Vita Monster 12V/75Ah 900W 4-Wheel Electric Scooter S12X
Enjoy True Mobility for a More Active, Fulfilling Lifestyle!
Do you want the best mobility scooter on the market so you can do things that you can’t accomplish due to a disability? Need something that is safe, stable, and comfortable? Having a heavy-duty mobility scooter can mean a lot if you are doing a lot of things things outside the house. However, you still want something that is comfortable to ride — introducing the EV Rider Vita Monster Power Scooter, featuring a ruggedized four-wheel design with a long-range and heavy-duty full suspension. This full size mobility scooter features a high-wattage motor and a ruggedized frame that can go anywhere. The weight capacity is 350 lbs., so it is ideal for overweight and obese users. It is recommended for the elderly and individuals with physical impairment due to paralysis, spinal cord injuries, physical injuries, neurological conditions, stroke, or other conditions.
Designed so You Can Be Active and Do Things Now.
The EV Rider Vita Monster Power Scooter measures 64 inches long and 31 inches wide, making it spacious and stable over rugged terrain. It has a 350-pound weight limit, making it fit for overweight users. It has a spacious legroom and specially designed to help users perform desired activities and achieve independence outdoors.
The scooter has a classic four-wheel design and extra large 15- and 13-inch tires that work very well whether indoors and outdoors, or even on uneven surfaces. The whole frame features good ground clearance so you can ride it on almost any surface. The scooter has an upholstered, full-size captains seat, with a seat measuring a spacious 20-inches. The flip-up armrest makes it easier to get on and off. Steer and control the scooter easily with the tiller.
Avoid Harm from Cheap Mobility Scooters.
More often than not, surplus or cheaply made devices are not reliable nor safe. They are not designed for sustained use due to having poorly-made electronics. Some cheap models lack even basic safety features. If something goes wrong, there is no way to have them serviced. You cannot depend on them. Lastly, most are not comfortable to use.
You use a properly-designed scooter to achieve more mobility. Only choose models that have years of presence in the market and have certifications. You depend on your life on these devices, so choose only the best.
Achieve More and Do More with EV Rider!
Studies show that most users of mobility vehicles experience a higher degree of mobility, plus improved self-confidence and improved quality of life. Power wheelchairs and mobility scooters help facilitate social interaction since they make users more independent, more capable of doing desired activities. Users report better participation in self-care, productivity, and leisurely activities--things that are sometimes unthinkable when they were using ordinary wheelchairs.
EV Rider has been in the business since 1996, but our history of designing, distribution, and technical support of battery operated vehicles actually span over 30 years. We started from the bottom and worked all the way up. We are proud to offer powerful, functional, and carefully designed mobility solutions. Today, we are offering a complete line of mobility devices for kids, seniors, and disabled persons. Happy motoring and enjoy your EV Rider mobility experience!
- The EV Rider Vita Monster Power Scooter is the best mobility scooter for outdoors. It features a ruggedized design with a full suspension on all four wheels. The scooter has a maximum weight capacity of 350 lbs. and a spacious seat width of 20-inches so that overweight users can use it.
- The scooter packs an extra-powerful 900-watt 4-pole DC motor that does not disappoint. It has a lot more power than most mobility scooters models, so you can safely use it on places such as sandy beaches, sand dunes, lawns, golf courses, and similar places where other mobility scooters cannot go. The motor power is regulated by the heavy-duty S-Drive 200-ampere controller. The scooter feature all-terrain wheels so you can use it on rocky and rugged surfaces.
- This heavy-duty scooter features an excellent head-turning design, with a streamlined, sporty look and a roll bar and faux leather-upholstered captains seat. It has a sleek and a bit aggressive design that stands out.
- Have the freedom to go anywhere and travel to distant spots. The power scooter can travel up to 28 miles (45.06 km) on a single charge so that you can use it throughout the day. The unit is powered by two units of 12-volt batteries with a total capacity of 80 Ah.
- It is faster than most scooters. The top speed of the mobility scooter is 11.5 miles per hour (18.5 kilometers per hour). The scooter can climb slopes up to 10 degrees in angle, and can easily approach curbs measuring 1.2 inches high.
- Control the scooter with a simple tiller that is easy to use. The tiller is adjustable and has simplified controls with a speed control knob and buttons for the horn and on/off function. There are lights for self-diagnostics and low-battery warning. There is a dedicated lever for free-wheeling function.
- It has specially-designed magnetic motor brakes and a handbrake for the safety of the user. The magnetic brakes are very reliable, and engages automatically if you go downslope at free-wheel mode.
- Fit for everyday use. The scooter has pneumatic tires that make the ride comfortable and a rear luggage rack to carry things. This model also comes with an LED light package consisting of a low/high beam headlight, a rear brake light, and front & rear turn signals. You can safely use it on the road.
- Durable and ingeniously designed to serve your daily mobility needs. It has a reinforced frame and safety features, making the EV Rider Vita Monster Power Scooter recommended for elderly, adults, and people with disabilities.
Feel More Capable and Enjoy Outdoors Once More!
The EV Rider Vita Monster Power Scooter is the best mobility scooter for outdoors and indoors. It is a very capable, all-terrain vehicle with a powerful 900-watt motor that gives it a top speed of 11.5 miles per hour. The scooter can drive up slopes up to 10-degrees in angle and can climb up curbs up to 1.4 inches in height. It also has a full suspension, so you can go off-road and travel on rugged or uneven surfaces.
The scooter also sports a fully-upholstered captains seat with a headrest and flip-up armrests. The chair is extra spacious and supportive to make off-road travel more bearable. The scooter has a spacious footwell for more comfort.
Perfect Dimensions.
The EV Rider Vita Monster Power Scooter S12X measures 64” inch L x 31” inch W x 54” inch H and weighs 330 lbs. with batteries. The rear turf tires measure 15” x 6.3” inches while the front street tires measure 13” x 4” inches. The scooter is equipped with pneumatic tires.
The mobility scooter has two units of 12-volt batteries with a total capacity of 80 Ah. There is also a 8-ampere battery charger off-board.
Designed for Performance.
This scooter features a large, heavy-duty frame fit for daily use on outdoors and rugged terrain. The frame has a 4-inch ground clearance so that you can drive off the road and on uneven surfaces without problem. The weight of the scooter (about 330 lbs with batteries) makes it a very stable platform, and you can easily ride up slopes with ease.
The scooter is equipped with a full suspension, which helps soften bumps and makes off-road driving safer. There is the double A-arm suspension on the front tires, and 3D in the rear.
Designed with Plenty of Safety Features.
The EV Rider Vita Monster Power Scooter is equipped with safety features so you can ride it without worrying about anything. The scooter has front and rear LED lights so you can use it on the road. Stop every time you want with the equipped magnetic brakes and a separate parking brake. For added protection when off-roading, the scooter is equipped with a roll bar.
The scooter is powered by two 12-volt sealed lead acid batteries that require no maintenance throughout its life. There is an onboard self-diagnostic system and lights that let you know if there are problems in the unit. Having a mobility scooter lets you do your desired activities and be more independent. It is the best mobility scooter for rough terrain and outdoor adventures, so buy the EV Rider Vita Monster Power Scooter now!
Product Manual
Specifications:
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Weight Capacity |
350 lbs (160kgs) |
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Seat Type |
20" (508 mm) |
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Drive Wheel |
15"x6.3" (380mm x 160mm) |
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Front Wheel |
13"x4.8" (330mm x 120mm) |
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Rear caster |
None |
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Max Speed |
11.5 mph (18.5 kph) |
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Battery Specifications |
12V 75Ah x 2pcs |
|
Battery Range |
28 miles (45km) |
|
Charger Type |
8 Amp, Off Board120/240 Volt,50/60Hz |
|
Controller Type |
S-DRIVE 200 Amp |
|
Motor Type |
900 watt |
|
Weight w/ Battery |
330 lbs (150 kgs) |
|
Weight w/o Battery |
220 lbs (100 kgs) |
|
Turning Radius |
53" (1350 mm) |
|
Suspension |
Double A-Arm front - 3D Rear |
|
Length |
64" (1620 mm) Complete length (Front Grill to Back Grill) |
|
Wide |
31" (790 mm) |
|
Height |
54" (1360 mm) |
|
Seat Width |
20" (510 mm) |
|
Seat Height |
18" (460 mm) |
|
Seat Depth |
19" (480 mm) |
|
Back Height |
30" (750 mm) |
|
Wheel Base |
42" (1075 mm) |
|
Ground Clearance |
4" (100 mm) |
|
Leg Room |
13" (320 mm) |
Battery Documents To Print and Give To Your Airline and TSA.
Electric Bike Paradise is your number one source for Electric Bikes, Electric Scooters, Electric Skateboards, Mobility Scooters and Electric Wheelchairs. With full customer support, including lifetime expert advice, and a guaranteed low price, you can feel confident buying from us. To learn more about electric bikes, read our Electric Bike Buying Guide. Call us to order at (800) 590-2738 Monday-Sunday 8am-8pm EST.
DISCLAIMER: This motor-powered bicycle or scooter may have a motor-assisted speed of 25 km/h or 15.5 mph, and if so, is NOT to be used for transport of people on public access ways without first being registered with the state according to state laws and the operator being legally licensed to drive on public access ways. We do not assume any liability for any usage of this product, especially outside the legal boundaries of your local state laws. If you are looking for information on whether this product is legal to use on public access ways in your local area, please consult an attorney.
COVID-19 Shipping Delays Notice: Normally, Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if product is in stock, however, due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders. Order processing times of some brands can take up to 7-14 days or more. This is an industry-wide issue caused by the high demand of our products due to Covid-19 and the strain on supply chains. We appreciate your patience and understanding. Please see the specific brand shipping policy for current estimates of order fulfillment times. Please contact us by phone at (800) 590-2738 or email us at support@electricbikeparadise.com with any questions you may have.
Normally, Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if product is in stock, however, due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders. Order processing times of some brands can take up to 7-14 days. This is an industry-wide issue caused by the high demand of our products due to Covid-19 and the strain on supply chains. We appreciate your patience and understanding. Please see the specific brand shipping policy for current estimates of order fulfillment times. Please contact us by phone at (800) 590-2738 or email us at support@electricbikeparadise.com with any questions you may have.
Please see below Electric Bike Paradise Shipping time Delivery Info Policy By Brands
SHIPPING - INTERNATIONAL: Parts will be provided under warranty at no charge, but shipping to any offshore and/or international location will be the responsibility of the purchaser. International and offshore end-users must contact the dealer/distributor directly to initiate the warranty process.
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
Order Confirmation:
- You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
- As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
- If your item is on backorder or unavailable, we will reach out to you via email.
- If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
Order Shipment:
- If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will ship within 1-2 business days from the date of your order.
- We will send you the tracking information within 24 hours to the email address you provided when checking out.
- We ship via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Mostly, all orders will ship in the next business day and delivery time varies between 3-10 business days if product is in stock (Due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders).
- Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost.
- We do not offer Cash On Delivery.
- A phone number is required by the freight company so a delivery appointment can be made.
- Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.
- A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
- Note to international customers: You are responsible for any and all duties or taxes that may apply. (see details below)
- Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
- As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
- To avoid a delay in receiving your order from customs, consider the following:
- Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
- We do not refund original shipping charges for goods that are refused for delivery at customs.
- We will deduct all additional fees resulting from refused international shipments from your refund.
- If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
- If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
- We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
- If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@electricbikeparadise.com.
Damages:
- Please inspect the packaging of your items when they arrive.
- If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.
- If your item(s) do arrive damaged, please send photos to support@electricbikeparadise.com and we will process an insurance claim on your behalf.
Please note: Cosmetic damages such as scratches and dings sometimes happen due to shipment handling and are not grounds for returning the entire product. We may be able to send out replacement parts or touch up paint. You can email us at support@electricbikeparadise.com or call us and we can suggest ways to help you resolve the issue.
Cancellations & Refunds:
- All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
- If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
- If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Backorders:
- From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
- The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
- If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
- Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.
Important Freight LTL Shipment
- When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
- You need to be at the delivery address during the delivery window to receive and sign for the item.
- The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
- Please make sure the phone number you entered at checkout is a good number to contact you at.
- Don't screen your calls until your item has been delivered.
- The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
- Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):
- Carton damage requires visual inspection of contents of the unit.
- Electric Bike Paradise recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Electric Bike Paradise immediately.
- IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
- Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Carton packaging has excessive damage with the exposed product:
- Refuse shipment
- Sign carrier paperwork: “Carton damaged and refused”
- Notify Electric Bike Paradise immediately.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@electricbikeparadise.com.
Returns, Refunds, Cancellation, and Pre-Order Policy
ElectricBikeParadise.com is committed to providing the best customer service in the Electric Bike industry. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
Electric Bike Paradise 30-Day Satisfaction Guarantee Return Policy
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 30 days of delivery date.
- There is a 15% restocking fee.
- Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
- We will refund the product price minus any applicable fees and charges.
- Original shipping charges are non-refundable.
- You are responsible for any return shipping charges.
- Refunds will be applied to the same payment method used when original purchase was made.
The Following Cannot Be Returned
- Products which are eligible for parts under manufacturer warranty
- Products that have had their original manufacturer packaging opened
- Products that have been out of their original manufacturers' packaging
Please note: Cosmetic damages such as scratches and dings sometimes happen due to shipment handling and are not grounds for returning the entire product. We may be able to send out replacement parts or touch up paint. You can email us at support@electricbikeparadise.com or call us and we can suggest ways to help you resolve the issue.
It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return request must be submitted in writing and sent to support@electricbikeparadise.com
*Exclusions
Electric Bike Paradise works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under "Returns" tab on the product page and below:
Electric Bike Paradise Returns Policy By Brands
Shipping for items qualifying for free shipping will be deducted from remaining credit of eligible refund item.
Dealers & end-users must call EV Rider Tech Support and obtain a Return Manufacturer’s Authorization Number (RMA #).
Do not return units or parts without an RMA #. Returned units or parts with out a proper RMA number will be refused or returned at the shipper’s expense.
Credits will be granted upon inspection of the returned product(s).
Custom orders and assembly fees if applicable, are non-refundable.
Dealers may offer a return policy in addition to the basic EV Rider Return Policy.
Units and Parts must be returned within 30 days from date of purchase and with an authorized RMA #.
If the part or unit is shipped back to EV Rider by the dealer or end-user:
- The Customer (dealer or end-user) is responsible for shipping parts or products back to EV Rider at his/her own expense.
- The product must be packaged carefully and clearly marked with an RMA # so that a credit can be processed accurately. Improper packaging may cause shipping damage to the product being returned. This will impact the amount of credit to be refunded. All damaged parts or units must be replaced and/or repaired at the sender’s expense.
- Original shipping charges are not refundable. If the product was sent with “free shipping” the original shipping costs will also be deducted from the refund.
- If your return is approved you will receive an email from us with return instructions.
- Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
- We recommend taking a picture of the package and/or the item before shipping.
- Ship the package. We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
- Please provide us the tracking number.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.
QUESTIONS? EMAIL US: SUPPORT@ELECTRICBIKEPARADISE.COM
CANCELLATIONS
You can cancel your order free of charge if the order has not been physically shipped and if the reason is due to unavailability of the product. But if your reason of cancellation is due to sudden change of mind or personal reasons, then you will be charged the 5% cancellation fee. We must charge to recoup the losses we incur from our credit card processing company when we issue refunds.
If your order has been shipped, the standard return procedure applies.
Refunds will only be issued to the original credit card that you use when placing your order.
PRE-ORDERS
We rely on just-in-time fulfillment from our suppliers to provide you with a vast array of products for sale at low factory-direct pricing. This allows us to cut the costs of overhead and middle-men and pass those savings onto you. Sometimes, products are so popular that they go out of stock before the next shipment arrives at our suppliers warehouse.
If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available.
If you can't or don't want to wait, you can choose an alternative product. At that point we will either charge or refund you the difference, update your order, and ship out the alternative product.
If you don't want an alternative product, you can cancel your order without any cancellation fee.
If you choose to accept the ETA and wait for your product, you order will be placed on pre-order status. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives.
If you choose to cancel your pre-order after the product has shipped, the normal return policy applies.
Thanks for your understanding.
QUESTIONS? EMAIL SUPPORT@ELECTRICBIKEPARADISE.COM
DAMAGED MERCHANDISE
In the event of damage to your product in shipping, please contact support@electricbikeparadise.com to arrange for replacement and pick-up of the damaged Electric Bike Paradise. Please refer to our Shipping Policy for more details.
EMAIL: SUPPORT@ELECTRICBIKEPARADISE.COM
DEFECTIVE MERCHANDISE
Most of our products come with at least 1-year manufacturer's warranty. The warranty information can be found under "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
EMAIL SUPPORT@ELECTRICBIKEPARADISE.COM
PLEASE READ!
It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.
We work very hard to ensure that we offer the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.
To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates, holiday sale, and "buy one, get one free" offers are not eligible
- The item must be in stock on the competitor's website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
If you want to check if we can price match a product before you place your order, please contact us.
The Following Brands Are Excluded:
Welcome to Electric Bike Paradise
We are passionate about helping you find the best Electric Bike, Electric Scooter, Electric Skateboard, Mobility Scooter, or Electric Wheelchair for your needs. We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the Electric Bike market. Our customers include recreational cyclists, daily commuters, elderly, and obese who are seeking to be healthy and physically fit. Our customers are seeking an electric bike or scooter or skateboard to enjoy daily adventures, explore more, reduce stress, improve their heart health, avoid arthritis, improve their breathing, lower the impact on their knees during exercise, improve their sleep, improve their immune system, lower their risk of diabetes, boost their energy level and lose weight.
What sets us apart from the rest? Large generic retailers lack the specialized knowledge to answer specific questions on assembly warranty and product benefits and features. We know our Electric Bikes inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.
Our Commitment To You
- World-class customer service.
- FREE shipping to the lower 48 USA on every order and no sales tax outside Wyoming.
- Most Electric Bikes, Scooters, Wheelchairs, and Skateboards come 95% assembled with very little assembly required. *Some exclusions apply. Please see product page for details.
- We guarantee that our prices are the lowest online.
- We have been in business since 2010 and have thousands of satisfied customers, see what they had to say here!
Our Mission: "To Help You Get Healthy and Physically fit"
At Electric Bike Paradise, our mission is to help you get healthy and physically fit. Electric Bikes have allowed recreational cyclists, daily commuters, elderly, and obese to be healthy and physically fit. We want to help you enjoy daily adventures, explore more, reduce your stress, improve your heart health, avoid arthritis, improve your breathing, lower the impact on your knees during exercise, improve your sleep, improve your immune system, lower your risk of diabetes, boost your energy level and lose weight.
We believe Electric Bikes are revolutionizing the way people enjoy their day while cycling. With the increasing popularity of the Electric Bikes and Scooters, everybody's specific needs can be met.
We provide the following value-added benefits with every order:
- 100% Secure Shopping
- We Value Your Privacy
- Trusted Brand Names
- Authorized Online Dealer
- Best Return Policy
- Free Shipping Every day
- Low Price Guarantee
- Satisfaction Guarantee
- Courteous Sales Experts
- Lucrative Affiliate Program
Worried About Price?
- We are an authorized dealer for our suppliers and we ship directly from their warehouse.
- With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
- We offer fast free shipping zero taxes anywhere except for Wyoming, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.
We understand buying an Electric Bike, Scooter, Wheelchair, or Skateboard is a significant investment so we want to make the buying process as easy as possible for you.
Go ahead and place your order today and if you have any questions give us a call or email us at support@electricbikeparadise.com.
How We Give Back To The Community
We love to give back to our community. From assisting health enthusiasts choose their perfect rides to helping less fortunate communities, we've done it all. Our love for electric bikes extends far beyond our local community. We want to help the world. We've partnered with People For Bikes and World Bicycle Relief to help people not just in the USA but around the world live a better life with the help of an Electric Bike. It's amazing what a difference an Electric Bike can make to a person's life. Watch this video to learn more about what the People For Bikes and World Bicycle Relief does for the communities.
People for Bikes
World Bicycle Relief
We donate a portion of our profits to People For Bikes and World Bicycle Relief. All proceeds go to help the people of small communities get a bicycle of their own, to help promote a healthier future with biking, and help themselves create a better and healthier lives.
Meet The Founder
The owner, Trevor, is from Seattle, Washington and started selling bicycles, electric bikes, and electric scooters online in 2010 and eventually built Electric Bike Paradise to serve customers all over the USA.
Picture above: Trevor and friends riding bicycles through the countryside in north Vietnam, 2019.
In 2013, Trevor was introduced to Electric Bikes when he was in college. He was selling fixed gear bikes and road bikes, beach cruiser bikes, and tandem bikes on eBay and Amazon and went to buy a used fixie bike from a seller on craigslist to use as a personal commuter bike. That seller happened to be Tim, the founder of BMEbikes. He met Tim and his brother who showed Trevor the electric bikes they were creating as a side-project in the back of their car turbocharging business in Northridge, California. Tim let Trevor test ride an electric bike and Trevor was blown away. It was like a cross between a motorcycle and a bicycle but all-electric and super quiet. Trevor went online to start looking for suppliers of electric bicycles and he found his first supplier of electric bikes, X-treme Electric Bikes. Since then, Trevor and his team of dedicated customer service and online store management assistants have shipped over 100,000 bicycles and e-bikes to customers all around the world.
Up until this point, Trevor had no idea Electric Bikes even existed. He did some searching online but couldn't find an online store that was easy to shop or had a wide-selection and educational articles to help him learn about Electric Bikes. He decided to start a website called Electric Bike Paradise, the one you're on right now, to help those who want to shop, browse, and learn all in one place.
Trevor is also selling Mobility Scooters, Power Wheelchairs, and Patient Care Products online through his website Mobility Paradise. Mobility Paradise, just like Electric Bike Paradise is also commited to provide full selection of quality products with the best price offers and exceptional customer service. Make your daily life easy with just one click away, visit mobilityparadise.com now for unlimited choices of scooters and more.
Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Operating online-only means we can offer all this without sacrificing any of the things that made us excited to start this business in the first place like being able to travel and help people all over the world.
Our Customer Support Team
Our team operates out of an office space in Wyoming and due to COVID-19 most of our team now works remotely from home. In order to keep our prices low and make our fulfillment processes as efficient as possible, all of our products now ship directly from our supplier's warehouses which are located throughout the continental USA.
Our Warehouses
Our supplier's warehouses are located strategically throughout the continental USA. Every supplier we work with ensures product quality and packing quality before each shipment. The carriers we use to ship the products are carefully chosen from their history of speedy delivery capability and their care in the delivery of packages without damages.
How To Contact Us
You can call our customer support and sales team Mon-Sun at 8am-8pm EST at (800) 590-2738.
You can chat live with our customer support and sales team Mon-Sun 8am-8pm EST, just look for the button in the lower-right corner that says "Chat with us."
You can email our customer support team and sales team: support@electricbikeparadise.com and we will reply within 1-2 hours during regular business hours Mon-Sun 8am-8pm EST.
You can write to us:
5830 E 2nd St, Ste. 7000 #715
Casper, WY 82609
We hope you enjoy our Electric Bike as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.
If you want to learn more about Electric Bikes, why you should get one, what they are, how they work, and when the best time to get one is, check out our Electric Bike Buying Guide.
If you're considering getting an electric bike, electric scooter, mobility scooter, electric wheelchair, or bicycle but don't have the cash or credit available to pay for one right now, you may be thinking about other financing options. We offer one of the best financing programs in the industry.
We have partnered with the best financing companies to give you the best chance of qualifying for credit. You will be required to apply for financing. You will fill out a credit line application. You are subject to credit approval.
Electric Bike Paradise has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.
You'll usually get a decision within seconds and be able to purchase that brand new Electri Bike Paradise of your dreams right from our website shipped directly to your door as fast as 3-10 business days. You have three options for financing: Paypal, Klarna and Shop Pay Installments.
What types of financing options does Klarna offer?
- Flexible Month-to-Month: Flexible Month-to-Month purchases are standard purchases with no fixed term commitment, similar to a traditional credit line. You decide what’s best for you; you simply need to make at least your minimum monthly payment. These are also sometimes called “standard purchases.”
- Planned Payments: Planned Payments is a promotional offer which allows eligible orders to be purchased with a reduced APR. With planned payments, you will have a fixed monthly payment. The APR varies based on the current available promotions.
- No Interest If Paid In Full: No Interest If Paid In Full is a promotional offer in which interest is deferred during the promotional period. If the entire balance is paid before the expiration date, no interest will be charged. Keep in mind, you still need to make at least your minimum monthly payment. These are also sometimes called “deferred interest purchases.”
Select Klarna at Checkout to see if you qualify.
How to apply for Klarna financing?
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On product page select Add to Cart.
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On shopping cart page select Secure Checkout.
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- Fill out form with your personal information.
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Select Continue to shipping method.
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Select your preferred Shipping method.
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Select Continue to payment method
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Select Slice it. Pay over time with Klarna.
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Select Complete Order.
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- Select preferred monthly payment options that are available. (Please note that monthly payment options are dependent on your cart balance and what Klarna decides to offer, we cannot change the financing options)
Examples
or
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Click Place Order.
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- Fill out form.
- Click Continue.
- Know instantly if you are approved for financing with Klarna.
- Receive a confirmation email outlining your purchase, due date(s), and other useful information once your product ships out.
- Contact Klarna customer service at any time with questions about your purchase.
- Contact support@electricbikeparadise.com or (800) 590-2738 if you have any questions. We are happy to help! :)
What types of financing options does Paypal offer?
The world-renowned recognized and respected leader in financing, PayPal, has offered customers of Electric Bike Paradise an exclusive deal to get financing for any Electric Bike over $99. NO INTEREST IF PAID IN THE FULL WITHIN 6 MONTHS!
PayPal Credit is a reusable credit line available on purchases at thousands of stores that accept PayPal. It's also available for purchases on eBay and exclusively at thousands of other online stores. Plus, it comes with the same security and flexibility you trust from PayPal.
If applying for Paypal Credit you will need to have a Paypal account or create one.
PayPal Credit is subject to credit approval as determined by the lender, Comenity Capital Bank, and is available to US customers who are of legal age in their state of residence. Promotional offers may not be available for purchases made on a mobile device.
The financing lasts for 6 months and is only valid on approved credit.
How Do I Apply for Paypal Financing?
(Please read the entirety of the instructions before you email or call. The next step may answer the question you have about the steps before it.)
- Choose the product you want to purchase.
- Click the ADD TO CART button on the product page:
- Click the CHECKOUT button:
- Fill in your information:
- Click the CONTINUE TO SHIPPING METHOD button:
- Choose your shipping method.
- Click the CONTINUE TO PAYMENT METHOD button:
- Choose PAYPAL option:
- Click the COMPLETE ORDER button:
- A pop will be displayed on the screen that will redirect you to PayPal, if you have a pop-up blocker make sure to disable it. You will need to sign into Paypal if you haven't. If you don't have a PayPal account you will need to create one.
- Click APPLY NOW button: (hover your mouse over Apply Now)
- You will be prompted to fill in your information:
- Billing & shipping address
- Your date of birth
- Last 4 digits of your social security
- Phone number
- Click NEXT
- Read PayPal's Credit Terms & Conditions:
- Click AGREE AND APPLY:
- You will receive an instant approval:
OR
- You will receive an instant denial. Electric Bike Paradise has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.
What Is The Option To Pay In Installments on Shop Pay ?
- Add items to your cart.
- Check out with Shop Pay.
- Choose to pay in 4 installments.
Your first payment is either due at checkout or 2 weeks after your purchase. The next 3 remaining installments are automatically charged to your card saved on Shop Pay every 2 weeks. Don't worry, you'll get an email reminder before each payment to remind you.
Buy now, pay later with Shop Pay
FAQs about Shop Pay Installments
No, there are no late fees if you miss a scheduled payment.
What if I make a return on a purchase made through Installments with Shop Pay?
If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following:
- A smaller payment balance on the final payment
- Less future payments on the remaining loan balance
If your refund amount is more than the amount remaining on your Shop Pay Installments balance, then you can expect to receive the difference as a refund to your original debit card or credit card payment method within 3 to 10 business days.
Which payment methods are accepted if I use the option to pay Installments on Shop Pay?
The installments option on Shop Pay is available on debit and credit cards.
Have more questions?
- For questions about installment payments on Shop Pay, visit shop.affirm.com/help.
- For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.
If you have any issues with your product, please call us at (800) 590-2738 or email us at support@electricbikeparadise.com and we will assist you in filing a warranty claim with the manufacturer. Each manufacturer we stock has a different warranty, so please read the warranty that pertains to the specific manufacturer for which your item pertains.
Electric Bike Paradise Warranty Policy By Brands
THREE-YEAR LIMITED WARRANTY
Three (3) years from the date of purchase on all structural frame components; including platform, seat post, and frame.
ONE-YEAR LIMITED WARRANTY
One (1) year from the date of purchase, if any part or electronic component of the Scooter is found upon examination to be defective in material and/or workmanship, it will be repaired or replaced, at EV Rider, LLC’s option, without charge. Labor charges are NOT included. The purchaser is responsible for the delivery to the authorized repair facility. Satisfactory proof of purchase, serial number and the date of purchase are always required. For warranty service, please contact the dealer/company from whom you purchased your EV Rider product.
SHIPPING - DOMESTIC: All warranty items will be shipped via Fedex Ground. Requested expedited shipping will be at the expense of the purchaser.
SHIPPING - INTERNATIONAL: Parts will be provided under warranty at no charge, but shipping to any offshore and/or international location will be the responsibility of the purchaser. International and offshore end-users must contact the dealer/distributor directly to initiate the warranty process.
ONE-YEAR WARRANTY EXCEPTIONS
Motor: In cases where there is an increase in the operational noise level, the warranty does not apply. (An increase in operational noise level usually occurs due to abusive and excessive strain on the scooter). The batteries that are purchased separately or in addition to the batteries provided with the scooter are warranted by EV Rider for one year after the purchase of the Unit with the exception of the Stand-N-Ride scooter.
Service: Warranty service can be performed by EV Rider, LLC or by an authorized EV Rider, LLC service facility. Do not return faulty parts to EV Rider, LLC without prior consent. A request for a Return Authorization is required prior to returning items. All transportation costs and shipping damage incurred while submitting units and/or parts for repair or replacement are the responsibility of the original purchaser. In the event replacement parts are sent to a customer or dealer, EV Rider may require any damaged or defective parts to be returned to EV Rider. Parts not returned to EV Rider will be billed to the customer or dealer.
WARRANTY EXCLUSIONS: This warranty is only given to the original purchaser of the Scooter. This Warranty excludes:
- Batteries that are provided free with the scooter. See the EV Rider invoice/packing slip for additional detail.
- Consumable items which may need replacing due to normal wear and tear (tires, tubes, belts, bulbs, upholstery and seating, motor brushes, fuses, plastic shrouds and footrest covers, etc.)
- Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, or negligence, improper operation, excessive loading, maintenance, or storage, commercial use or use other than normal.
- Used other than for the purpose of the purchaser’s mobility.
- Repairs and/or modifications made to any part of the scooter without specific and prior consent from EV Rider, LLC.
- Labor, service calls, shipping, and other charges incurred for repair of the product not approved by EV Rider, LLC.
Batteries: Batteries carry a limited warranty which is subject to a stringent wear and tear clause. Any battery faults due to a defect in the original manufacture will normally become obvious within the first two months of use. Any gradual deterioration in performance after this period is normally associated with fair wear and tear, misuse or accidental damage and as such is not covered by the manufacturer’s warranty. There is no other express warranty.
Implied warranties, including those of merchantability and fitness for a particular purpose, are limited to one (1) year from the date of the original purchase and to the extent permitted by law. Any and all implied warranties are excluded. This is the exclusive remedy. Liabilities for consequential damages under any and all warranties are excluded.
Some states do not allow limitations on how long an implied warranty lasts or do not allow the exclusion of limitation of incidental or consequential damages. So, the above limitation or exclusion may not apply to you.
Questions & Answers
Ask a Question-
Need front tires for the Vita Monster S12X. dO YOU SELL THEM OR DIRECT ME TO A PLACE I CAN GET THEM?
Hi. For product parts concerns, please email us at support@electricbikeparadise.com.
Wooaah! It made me a celebrity with in a day! This scooter gave me not just a perfect way of transport but a whole new world! Thank you so much Electric Bike Paradise for the fast delivery and hige discount.
I like everything about about this scooter. So happy for your prompt service. Thank you.
This scooter is perfect my dad needed one and asked me to get it and he is thrilled so easy to set up and works awesome I highly recommend it
I purchased mine from ElectricBikeParadise.com, 14% off! I had my first test drive today which was 10 miles and only one of the 6 battery level indicators was used. I got it up to 18mph on a slight down-hill. On flat it averages 17mph, but I would'nt run it at that speed constantly. I took it down to the river walk about 2 miles from my house and was able to get near the river on uneven grass. My wife was with me on another scooter, an older 3 wheel one, and we took a trail down the river and found a few fishing spots I would never have been able to reach in my wheelchair or hand driven cycle. I was tearful at times because I could go places I've never been before unaided. Be aware though, I can stand to transfer, although I can't walk. This scooter is not accessible to parras.. I'm 5'7 and could just about get on the seat. On our trip we met a few people who were in awe of the scooters design and maneuverability. Would I recommend it, FOR SURE. If I get a couple of years out of it it will be well worth the price for the freedom it has afforded me. My mother-in-law is 84 and is ordering one from the same seller next week.
EV Rider Vita Monster 12V/75Ah 900W 4-Wheel Mobility Scooter S12X
Call Us Now for Personal Assistance or a Price Match:
(800) 590-2738
- Fast and Free Shipping
- No Sales Tax
- Lowest Price Guaranteed
- Easy Returns
Sale Ends: 11:59PM EST
Our Customers Love Us
from 4671 reviewsFolding Electric Green Bike
My opinion, this is one of the best fat tire folding bikes on the market. Powerful 750W motor, 9-speed pedal assist, 7-speed Shimano, 15Ah 48V battery etc. I can go on and on too many options to mention. The bottom line is I'm more than satisfied with my purchase. The rugged construction & flawless welding, make it a heavy-duty performer off or on road. Check out ALL the Paradise bike models!
This was our second electric bike…
This was our second electric bike purchase, the wife like the one I had so much that she wanted one of her own so we got her one of her own, customer service was right on top of their game we couldn't get the one we wanted but we're able to upgrade to another one that fit our needs, day 2 of riding no problems found. Would definitely buy more products from these individuals.
I've been a dedicated bike rider for 50 plus years averaging 250 miles per month. After retirement and now 75 years young I figured it was time for a change.
Great bike for commuting around town and as a sports bike to reach my favorite off road fishing destinations.
I've ridden 220 miles on a combination of dirt trails. sandy beaches and commute routs. The average miles per ride was aprox, 22 mile using electric and self power on a combination of flat and hilly terrain. The bike assemble went well and took aprox. 1.5 hours for assembly.
Issues that came up were resolved in a timely and professional manner by all staff.😍
Love my bike, it’s easy to ride, smooth I can even keep up with my son that’s a regular bike rider. Would recommend this bike to everyone that can’t ride a regular bike.
I ordered this December 10. I received it on December 24. It arrived early it was scheduled Jan 3 through 27. My son-in-law put it together in 15 minutes in our house. It works great!
I bought it for my brother's wedding, and now I'm jealous, so I bought one for myself! The seller, ElectricBikeParadise.com gave me a 50% discount and FREE shipping!
Haven't had it out for a big test yet but I am impressed by its construction and ease of assembly, and back again. Note that I've only had/used electric scooters prior to this, but so far this is a hit. Price seems right too, relatively.
Very nice, sturdy, and arrived on time. Very good seller. My daughter loves it. Thinking of buying another one to use for grocery shopping. Smooth ride.
We loved their product, but sometimes things just don't work out. However, and in particular, their customer service was 'exemplary'! Unlike other e-bike type vendors, Electric Bike Paradise couldn't have been more helpful, understating, and willing to help a customer. We'd give them 10 stars if we could. Check out their product line and buy from!
I love this bike!
I thought I was gonna be “too big” for it but it works amazing!
The battery lasts and it's so easy to assemble and charge.
Just finished assembling my bike. It went together easily enough that for most of it, you just need common sense and not the instructions! Instructions came in handy, though, for adjusting the brakes. I will be taking it to a bike shop for professional tuning, and to make sure I did everything correctly. It is really a beautiful bike! I was honestly expecting less from a bike I ordered online, but have been pleasantly surprised. I will update my review when I am able to do a good long ride on it.
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