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Welcome to Electric Bike Paradise, where we strive to provide our customers with the best electric bike shopping experience possible. Here are some reasons why you should buy from us:

• Quality products: We only offer electric bikes from reputable and well-known brands that are known for their quality and reliability. You can be assured that you're getting a bike that will last for years to come.

• Expert advice: Our team of electric bike experts is here to answer any questions you may have about our products. We are knowledgeable about electric bikes and can help you find the right bike for your needs.

• Competitive pricing: We offer competitive pricing on all of our electric bikes, and we regularly run promotions and sales to help you save even more money.

• Free shipping: We offer free shipping on all of our electric bikes, making it easy and affordable to get your new bike delivered right to your door.

• Hassle-free returns: If for any reason you're not satisfied with your purchase, we offer hassle-free returns. Just contact our customer service team, and we'll help you with the return process.

• Excellent customer service: We value our customers and are committed to providing excellent customer service. If you have any questions or concerns, our friendly and knowledgeable customer service team is here to help.

How To Contact Us

You can call our customer support and sales team Mon-Sun at 8am-8pm EST at (800) 590-2738.

You can chat live with our customer support and sales team Mon-Sun 8am-8pm EST, just look for the button in the lower-right corner that says "Chat with us."

You can email our customer support team and sales team: support@electricbikeparadise.com and we will reply within 1-2 hours during regular business hours Mon-Sun 8am-8pm EST.

You can write to us: 

ELECTRIC BIKE PARADISE LLC
9783 E 116th St, Ste. 1046
Fishers, IN 46037-2822 United States

Our goal is to consistently provide the best pricing in the marketplace online and we work very diligently to do so. If you happen to see another online shop that offers a lower price than us within six months of your date please let us know and we’ll be happy to refund the difference on your original payment method. Moreover, because we are consistently working with our suppliers to get better rates we know that you can feel very comfortable and confident that you are seeing the best prices that can be provided for the products listed on our site. Moving forward if you find the same item that we carry on another website that has a lower price please submit that to us within six months of your purchase date and we will refund you the difference.

If it is a case of seeing a lower price on another website and we need to send a partial refund simply email us the link to the exact product and brand from our site and also the link from our competitors site so we can inspect the pricing. Again this needs to be within six months from the date of your order and we will review your submission and apply a credit if necessary.

Our 100% Shoppers Best Price Guarantee has some limitations:

• The item must have already been purchased from our site prior to asking for this to be reviewed and submitted.
• This does not include rebate programs or specific retailer programs such as buy three get one free type offers or any combination such as that are not eligible
• The item will need to be in stock from the competitors site that you’re submitting the information from
• The competitor must be an online store, they may not have a retail location (warehouse, showroom, or physical location)
• The price match only applies to checkouts directly on this site. 
• The website cannot be a wholesaler, liquidator, distributor, or auction website. Examples are eBay, Liquadation.com, Via Trading, overstock, etc.
• The competitor must also be someone who has been authorized by the supplier and/or manufacturer to resell the product you are inquiring about
• The Shoppers Best Price Policy must also include the product listing price and the shipping total, but will exclude any sales tax that gets added at the final purchasing invoice.