Jackery 1500_4SS100 + 4x SolarSaga 100W Solar Panel Solar Generator Kit T1G4SP1500G100SP
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Call Us Now for Personal Assistance or a Price Match:
(800) 590-2738
- Fast and Free Shipping
- No Sales Tax
- Lowest Price Guaranteed
- Easy Returns
Sale Ends: 11:59PM EST
Jackery Explorer 1500_4SS100 + Four SolarSaga 100W Solar Panels, Portable Power Station with Solar Generation Kit Li-Ion NMC 1534-WattHours, USB Outputs, 3 Pure Sine Wave AC Outlets, 25.2V, 60.9 Ah T1G4SP1500G100SP
Harness Solar Power Anywhere, Anytime!
Roam and have the power to go anywhere with the Jackery Explorer 1500 Portable Power Station with Four SolarSaga 100W Solar Panel Solar Kit. This is the ultimate off-grid solar generation package packing 1,534 watt-hours of energy with four solar panels for fast recharging. It is high-capacity energy storage and an off-grid solar system generator that can deliver a lot of power for sustained periods. Use it to power almost all electric tools, electric cookers, kitchen appliances, and computer electronics in off-grid locations. It is a complete off-grid solar system with a large power storage system. The Explorer 1500 with Four SolarSaga Panel Solar Kit is one of the best solar generator kits you can buy.
Have Plenty of Power Anywhere with This Solar Panel Kit
With the Jackery Explorer 1500 and Four-Panel Solar Saga Kit, you now have a source of power recharged with sunlight. With four panels, the depleted system charges completely in just 5 hours. A solar system generator is handy in various situations, such as operating power-hungry tools for event spaces, using equipment such as stoves, speakers, and TV screens, and using electronics for camping. You can operate your electronics and tools during power outages with solar panel kits. The Jackery Explorer 1500 and the SolarSaga solar panels system are lightweight packages that you can quickly bring in a car.
Powered by New Generation Li-NMC Batteries
The Jackery Explorer 1500 Portable Solar Panel Kit is powered by lithium-ion NMC that uses a combination of nickel, manganese, and cobalt. This is a newer version of lithium battery technology that maintains its performance for more extended periods. That means the power station can give out high output and high capacity even with frequent discharges and charging.
Meanwhile, the SolarSaga are monocrystalline solar panels that have a higher conversion efficiency (up to 23%) compared to other polycrystalline panels. It captures the sun's power and uses it to charge the power station for a clean, reliable, and truly off-grid energy source for your gadgets, tools, and appliances. It is a complete solar system and backup power for electricity outages or camping or working in distant locations.
Durable and Highly Efficient Solar Saga Panels
Charge the Explorer quickly with the four Solar Saga 100-watt solar panels, which are made of monocrystalline silicon and multi-layered cell technology that collects more sunlight for more efficient performance. It charges the power station quickly, and having two panels means you can enjoy the outdoor life more. Now you have no worries if the power goes out in your home or business. It creates 23% more power compared to cheaper polycrystalline panels.
The Solar Saga is durable, being made of ETFE-laminated case for added strength and makes it water-resistant (IP65 rating). You can safely put the solar panels on the roof or out in the sun, and they will not get damaged if it rains. The ports are enclosed in zippers to keep out dust and moisture. It is a lightweight solar panel set you can bring to your adventures.
Way Better than Fuel-Powered Generators
The problem with gas generators is that they are noisy and vibrate a lot. In addition, generators are not suited in the home or outdoors because they emit unpleasant and toxic fumes. If you try to use a gasoline generator in the wilderness or in nature parks, you will attract attention due to the noise. Lastly, they are too heavy to be lifted around.
Using gasoline generators is impractical in many situations. They need periodic maintenance to ensure it does not misfire or develop leaks in their fuel lines that can cause a fire. Compare that to portable power stations that are quiet, light in weight, and do not emit smoke when operating.
Power Several Devices at Once
The Explorer 1500 solar battery comes with AC outlets, several USB ports, and DC ports and is suited for those who need to operate several devices simultaneously. The power station also has full safety features, including a battery management system with over-voltage and heat protection. It comes with an LCD to keep an eye on the power level, so purchase the Jackery Explorer 1500 + Four SolarSaga 100W Solar Panel Kits here at Solar Paradise!
- The Jackery Explorer 1500 with Four SolarSaga 100W Solar Panels is a mighty solar system made for users that need plenty of power for hours and hours. It is ideal for those who need consistent power for tools, appliances, and gadgets in off-grid locations. It is a much better alternative to traditional fuel-powered generators that are noisy, emit polluting exhaust gases, and require maintenance. It comes with four panels that completely charge the power station in a short time, and is very useful in powering up your power tools and electric devices, and it is easy to operate. This makes the solar panel kit valuable for hiking, outdoor adventures, fieldwork, gatherings, organizing parties and events, DIY projects, and backup power at home.
- The solar power system packs an incredible 1,534 watt-hour capacity. It delivers 1800 watts of continuous power and up to 3,600-watts peak, which is more than enough for high-power devices and electronics such as power tools, large-screen TVs, toasters, mini-fridge, and speakers. The Explorer 1500 also comes with USB ports for mobile devices. You can bring this power station on distant adventures and have power.
- Use the Explorer 1500 in your home even if you have electricity! In case of inclement weather, it is good backup power, or bring it and use it anywhere. You can easily carry it since it measures only 14” inches L x 10.4” inches W x 12.7” inches H, the size of most coolers. It weighs only 35.2 lbs. It is one of the lightest and most compact on the market. It is much lighter than most small generators and be easily carried by one person and transported in a car.
- You can quickly recharge it by hooking it up on a wall outlet, with the 12-volt car output (needs 15.5 hours), or with the SolarSaga™ 100-watt solar panels (5 hours only). Hooking it to a standard AC output will take 6 hours so plugging it into the wall makes it ready after a short wait. The Jackery Explorer 1500 comes with a built-in MPPT controller that improves recharging efficiency from solar panels.
- The Explorer 1500 is powered by the latest lithium-ion NMC (nickel-manganese-cobalt) 18650 batteries with high power capacity and excellent longevity (up to 500 cycles to 80% capacity). It has cell chemistry that is stable for several months. We recommend you use and recharge the power station every six months to preserve battery lifespan.
- The Jackery Explorer 1500 battery storage comes with (3x) 120V AC outlet, (2x) fast charge USB-A outlet, a USB-C port, and (1x) 12-volt car outlet. The power station has a complete set of safety features, including under- and over-voltage, overcurrent, discharge protection, overheat, short circuit, and overcharging protection.
- It is a high-capacity and real off-grid solution that is a better alternative to noisy and smelly gas-powered generators. You have plenty of options to recharge it on wall outlets and solar panels. The battery bank automatically shuts down if the total output exceeds 1,800 watts. You can easily see the remaining power and the actual power input/output on the LCD.
A Powerful Off-Grid Solar System Solution
The Jackery Explorer 1500 + 4 SolarSaga 100W solar system is a high-capacity power station that will energize your appliances and gadgets with the sun's power. The included four panels charges the power station quickly, so you can have electricity whenever you need it. This power station model has plenty of juice for using power-hungry tools for extended periods. You can now venture into places with no wall outlets or electricity.
The Explorer 1500 comes with AC outlets and USB outlets to power tools and computers. It has a bigger power capacity for remote working on the beach, in parks, or while camping. You can also use it as a reliable power source during events, construction, fieldwork, and other off-grid locations. The solar kit is also useful as a power backup or for DIY work in locations where long extension cords are impractical or where power is hard to find.
Powered by Lightweight Lithium Batteries
The portable power station is made with new-generation NMC lithium batteries that have stable chemistry that retains the signature high energy density of lithium. The power station itself is easy to carry as it weighs 25.2 lbs., while a single solar panel weighs 9.1 lbs. Because of its light weight, you can easily carry it around and transport it in your car.
Only Takes 5 Hours to Recharge
The Jackery Explorer 1500 readily plugs into standard wall outlets and most solar panel setups. You can hook it with SolarSaga solar panels for a truly off-grid experience or plug it into your car and charge it while you drive. It charges to full in 5 hours with four solar panels or 6 hours when plugged into a wall outlet, so the unit can be ready in just a short wait.
Made with Safeguards
It is much safer compared to noisy generators. Jackery Explorer 1500 + 4x SolarSaga 100W Solar Power Station is one of the best solar panel kits, featuring overvoltage, overcurrent, short circuit, high-temperature, and over-charging protection. The unit shuts down automatically when too much power is drawn to preserve the battery capacity. Do note that the unit is not waterproof.
The power station has an operating temperature range of -10 to 40 C (14 to 104 F). The Jackery Explorer 1500 and SolarSaga solar system kit is a clean and reliable power source. Use it to charge computers and other delicate gadgets such as drones, TVs, cameras, tablet computers, and laptops.
Live in the Future with Jackery: Purchase Our Solar Systems and Portable Energy Solutions
Solar systems are advantageous for off-grid and a power backup for homes or businesses. Now you can have a ready power source in case of blackouts or bring it to distant locations and still use your electrical equipment or devices. Now you can watch TV or use your laptop while camping.
We at Jackery believe that going solar and having portable energy is the future. We have been in the business for more than 9 years, and our core business is oriented toward making electricity portable, clean, outdoors-oriented, and accessible. Our solar panel and battery devices are complete with safety features and come with FCC, RoHS, UN38.3 certifications. Get amazing deals plus tons of freebies when you purchase this Jackery Explorer 1500 + 4x SolarSaga 100W Solar Systems here at Solar Paradise!
Explorer 1500
- Capacity: 1534Wh (25.2V 60.9Ah)
- Cell Chemistry: Lithium-ion Battery
- Lifecycle: 500 cycles to 80%+ capacity
- Management System: BMS, Over Voltage Protection, Short Circuit Protection
- AC Output: 110VAC, 60Hz, 1800W (3600W Peak)
- USB-A Output: 5V, 2.4A
- Quick Charge 3.0 Output: 18W, 5-6.5V, 3A / 6.5-9V, 3A / 9-12V, 1.5A
- USB-C Output: PD60W, (5V, 9V, 12V, 15V, 20V up to 3A)
- Car Output: 12V,10A
- DC Input: 24V, 10.5A
- 1x AC Adapter: 6 Hours
- 12V Car Adapter: 15.5 Hours
- 2x SolarSaga 100W Solar Panel: 9.5 Hours
- 4x SolarSaga 100W Solar Panel: 5 Hours
- Weight: 35.2 lbs (15.5 kg)
- Dimensions (LxWxD): 14 x 10.4 x 12.7 in (35.6 x 26.4 x 32.3 cm)
- Operating Usage Temperature: 14-104F (-10-40℃)
- Certification: CEC, DOE, FCC, QC3.0, CA Prop 65
- Warranty: 24 Months
SolarSaga 100W
- Peak Power: 100W
- Cell Efficiency: 23%
- Power Voltage: 18V
- Power Current: 5.55A
- Open Circuit Voltage: 21.6V
- Short Circuit Current: 6A
- USB-A Output: 5V, 2.4A
- USB-C Output: 5V, 3A
- Weight: 10.33 lbs (4.69 kg)
- Dimensions (folded): 24 x 21 x 1.4 in (610 x 535 x 35 mm)
- Dimensions (unfolded): 48 x 21 x 0.2 in (1220 x 535 x 5 mm)
- Operating Usage Temperature: 14-149F (-10-65℃)
- Warranty: 24 Months
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Frequently Asked Questions
What devices can Explorer 1500 power?
- Please note that the AC output port can only charge/power devices that operate at less than total 1800 Watt. Once exceeding, the Explorer 1500 will shut off automatically. Please refer to your device specification before purchase.
How to know the working times for my device?
- Working time = 1488Wh* 0.85 / operating wattage of your device
- For reference, assuming power consumption of your device is 60W (might be a box fan), working time will be 1488Wh*0.85/60w=21.1hrs (rough calculated) .
- Please note: actual power consumption varies from different usages, please consult Jackery for better purchase decision.
Can the Explorer 1500 be recharged while charging other devices/tools the same time?
- You can use the Explorer 1500 to charge other things, while it's being recharged at the same time. However, it is scientifically NOT recommended because it will decrease the battery life cycle.
Can the Explorer 1500 can be used as UPS?
- No, the E1500 can't be used as UPS, need to press the power button to turn on the AC/USB /DC output, so it can't turn on and off automatically.
Does Explorer 1500 include a built-in MPPT controller?
- Yes, Explorer 1500 power stations have a built-in MPPT controller.
How do I know the Explorer 1500 is charged?
- To check the charge level of the Explorer 1500, refer to the LCD Battery Display.
After the Explorer 1500 being fully charged, can I keep it plugged in to continue charging, in case of power outage?
- Yes, you can keep it plugged in to continue charging. It won't cause any battery damage.
Can I use it indoors?
- Yes, the Explorer 1500 is safe to use indoors.
Why it takes so long to charge the power station from 99% to 100%?
- When the power station is charged at a low power (constant current stage), the charging power is the largest. With the increase of the power, the internal battery pack voltage of the energy storage gradually increases to the charging limit voltage and then enters the constant current stage (the charging power gradually decreases to full). In the later stage of charging, the charging power gradually decreases. Please kindly take a long time to charge to 100%.
Are the output ports regulated, and if so, which ones are regulated?
- All output ports of Jackery power stations are regulated. The voltage won't change when the battery power decreases.
Can the battery inside be replaceable?
- No, the batteries inside of Jackery power station can't be replaceable.
Is the Explorer 1500 power station waterproof?
- No, the Explorer 1500 is not waterproof. Please do not store them in humid environment for longtime.
Can the Explorer 1500 be charged while using?
- Yes, you can use the Explorer 1500 to charge devices, while it's being re-charged at the same time.
Is the Solar Panel waterproof?
- The Saga 100W is not waterproof. To maximize the lifespan of the module, Please don’t make it get wet.
Why the solar can not produce 100W power when charging to Explorer 1500 power station?
- As you know , the solar panels are affected by many factors, such as the intensity of the light and the angle of the panel put on the ground. 100W is tested in an ideal laboratory. However, the intensity of the light constantly changes. In addition, the angle of the light illuminating the solar panel also changes with the rotation of the sun. Please try test your solar panel under the full sunlight to see, and make sure there is no shadow cast on the panel.
How to clean the solar panel surface?
- We mentioned this point in the manual. Please use a soft cloth to remove the dust and dirt on the surface. Use a damp cloth to wipe the surface of the solar module to remove any remaining dust or dirt. Any guano or other adhesive should be removed as soon as possible from the solar surface to avoid a reduction in performance.
Can the solar panel charge smartphones and tablet?
- Yes, the 100W solar panel has 1* USB-C(5V,3A) output port and 1* USB-A(5V, 2.4A) output port.
Order a Jackery 1500_4SS100 + 4x SolarSaga 100W Solar Panel Solar Generator Kit T1G4SP1500G100SP today from ElectricBikeParadise.com. Free shipping + free gifts on all of our Jackery Solar Generators. Buy today and get a discount, free shipping, and a free gift!
Normally, Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if product is in stock, however, due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders. Order processing times of some brands can take up to 7-14 days. This is an industry-wide issue caused by the high demand of our products due to Covid-19 and the strain on supply chains. We appreciate your patience and understanding. Please see the specific brand shipping policy for current estimates of order fulfillment times. Please contact us by phone at (800) 590-2738 or email us at support@electricbikeparadise.com with any questions you may have.
Please see below Electric Bike Paradise Shipping time Delivery Info Policy By Brands
Shipping Fee & Time
Free shipping for all orders in the contiguous U.S. Currently, we only ship orders to the USA.
Products shipped via free shipping service are normally delivered within 3-5 business days after placing the order. You have the options to choose faster shipping if you pay additional cost.
Shipping Orders
Orders will be shipped within 3-5 business days after processing payment. The estimated delivery date may be delayed due to some unexpected events. Order(s) of various products may be delivered in separate shipments. All purchases through us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.
Order Cancellation
We accept order cancellation before the product is shipped or produced. If the order is canceled you will get full refund. We cannot cancel the order if the product is already shipped out.
Delivery Address
A correct and complete delivery address is essential. Currently, we only ship orders to the USA (The states of Hawaii and Alaska are excluded due to the inability of our shipping couriers).
Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer), we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders.
Shipping Couriers & Status
Order(s) will be shipped by Jackery at USA. When you place an order, you will receive a shipping information email automatically from Jackery. Please check your email address. If you haven't found the email, please check your spam box and add Jackery to your contact list.
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
Order Confirmation:
- You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
- As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
- If your item is on backorder or unavailable, we will reach out to you via email.
- If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
Order Shipment:
- If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will usually ship within 1-2 business days from the date of your order, unless it is a backorder or built-to-ship product.
- We will send you the tracking information as soon as it ships to the email address you provided when checking out.
- We ship daily via UPS Ground, Fed Ex Ground, and various LTL Freight carriers to the lower 48 states.
- Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at an additional cost.
- We do not offer Cash On Delivery.
- A phone number is required by the freight company so a delivery appointment can be made.
- Failure to provide a good phone number you can be easily reached at may cause a delay in delivery as freight items will not be delivered without an appointment.
- A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
- Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
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- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
- We do not refund original shipping charges for goods that are refused for delivery at customs.
- We will deduct all additional fees resulting from refused international shipments from your refund.
- If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
- If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
- We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
- If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@electricbikeparadise.com.
Damages:
- Please inspect the packaging of your items when they arrive.
- If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.
- If your item(s) do arrive damaged, please send photos to support@electricbikeparadise.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
- All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
- If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
- If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Backorders:
- From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
- The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
- If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
- Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.
Important Freight LTL Shipment
- When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
- You need to be at the delivery address during the delivery window to receive and sign for the item.
- The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
- Please make sure the phone number you entered at checkout is a good number to contact you at.
- Don't screen your calls until your item has been delivered.
- The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
- Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):
- Carton damage requires visual inspection of contents of the unit.
- ElectricBikeParadise.com recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify ElectricBikeParadise.com immediately.
- IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
- Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Carton packaging has excessive damage with the exposed product:
- Refuse shipment
- Sign carrier paperwork: “Carton damaged and refused”
- Notify ElectricBikeParadise.com immediately.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@electricbikeparadise.com.
Returns, Refunds, Cancellation, and Pre-Order Policy
ElectricBikeParadise.com is committed to providing the best customer service in the Electric Bike industry. Our goal is to make your shopping experience as easygoing as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
ElectricBikeParadise.com 30-Day Satisfaction Guarantee Return Policy
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 30 days of the delivery date.
- Our return policy applies to cancellations made after an item has been physically shipped or refused at the time of delivery.
- We will refund the product price minus any applicable fees and charges.
- Original shipping charges are non-refundable.
- You are responsible for any return shipping charges.
- Refunds will be applied to the same payment method used when the original purchase was made.
The Following Cannot Be Returned
- Products that are eligible for parts under manufacturer warranty
- Products that have had their original manufacturer packaging opened
- Products that have been out of their original manufacturers' packaging
It is the customer's responsibility to return the merchandise in a new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return requests must be submitted in writing and sent to support@electricbikeparadise.com
*Exclusions
ElectricBikeParadise.com works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under the "Returns" tab on the product page and below:
ElectricBikeParadise.com Returns Policy By Brands
Refund
Jackery offers a 30-day money back guarantee for goods purchased directly from Jackery.com. We are confident that you will love your new Jackery product. However, if you are unsatisfied for any reason, simply let us know within 30 days. Once we receive the product and confirm the validity, we will refund the full purchase price.
To return an item, please contact us via phone number or email.
In order to return your product under the 30-day return policy, please check that:
You have purchased the product directly from Jackery.com. You contact Jackery and begin the return process within 30 days from the original shipment date. The product is returned in the original packaging, with all materials included, in new or as-new condition, and be accompanied with a return authorization number.
Late or missing refunds
If you haven't received a refund yet, first check your bank account again. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 business days for a credit to appear on your credit card statement.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us.
Return & Refund Conditions
Please carefully read conditions below. If conditions are not met, Jackery reserves the right to refuse the exchange or refund. Please note that Jackery does not permit the return of or offer refunds for the following products:
Product that is custom configured or branded to your specifications.
Product purchased from a 3rd party retail partner.
How to Return an Item
To return an item you'll need to obtain a Return Material Authorization (RMA) number. Jackery will not accept returns without prior authorization and an RMA number. You can get an RMA form by contacting us via telephone or email for assistance.
Process for Returning Produce
- Obtain a Return Merchandise Authorization (RMA) Number:
- All returns must have an RMA number for processing. Contact us for assistance.
- Write the RMA number on the shipping label on the outside of the package.
- RMA numbers should be clearly displayed on the return shipping label of any package being returned to Jackery. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.
RETURN PROCEDURE
- All return requests must be submitted in writing and sent to support@electricbikeparadise.com
- If your return is approved you will receive an email from us with return instructions.
- Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
- We recommend taking a picture of the package and/or the item before shipping.
- Ship the package. We will either provide you with a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
- Please provide us with the tracking number.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.
QUESTIONS? EMAIL US: SUPPORT@ELECTRICBIKEPARADISE.COM
CANCELLATIONS
All cancelled orders are subject to a 5% cancellation fee. This fee covers our costs from our credit card processing company and our administrative costs of handling your cancellation. Whenever we refund an order, we are not refunded our merchant card processing fees and it takes our team time to deal with your cancellation, which costs us money.
Please be careful before you place your order that you fully understand that the product is right for you, and that if there is any lead time associated with the product, as there is with built-to-order products for instance, that you are aware and ok with it.
If your order has not been shipped yet, this is the only fee you will incur.
If your order has been shipped, the standard return procedure applies and more fees will apply like shipping costs and return shipping costs, and restocking fees if any. We do not charge restocking fees, we only pass them on from our supplier.
Refunds will only be issued to the original credit card or your financing account that you used when placing your order. We do not issue checks or cash refunds.
The only time we will waive this fee is if you request your order to be cancelled due to out of stock or extended lead time. However, if you choose to change your order to another product that's in stock, we may reward you with either an additional discount of our choosing or an additional free gift.
PRE-ORDERS
We rely on just-in-time fulfillment from our suppliers to provide you with a vast array of products for sale at low factory-direct pricing. This allows us to cut the costs of overhead and middle-men and pass those savings onto you. Sometimes, products are so popular that they go out of stock before the next shipment arrives at our supplier's warehouse.
If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available.
If you can't or don't want to wait, you can choose an alternative product. At that point, we will either charge or refund you the difference, update your order, and ship out the alternative product.
If you don't want an alternative product, you can cancel your order without any cancellation fee.
If you choose to accept the ETA and wait for your product, your order will be placed on pre-order status. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives.
If you choose to cancel your order after you have confirmed your pre-order, and it still hasn't shipped yet (like in the case that it gets delayed further) then you will be charged the 5% cancellation fee we must charge to recoup the losses we incur from our credit card processing company when we issue refunds.
If you choose to cancel your pre-order after the product has shipped, the normal return policy applies.
Thanks for your understanding.
QUESTIONS? EMAIL SUPPORT@ELECTRICBIKEPARADISE.COM
DAMAGED MERCHANDISE
In the event of damage to your product in shipping, please contact support@electricbikeparadise.com to arrange for replacement and pick-up of the damaged product. Please refer to our Shipping Policy for more details.
EMAIL: SUPPORT@ELECTRICBIKEPARADISE.COM
DEFECTIVE MERCHANDISE
Most of our products come with at least a 1-year manufacturer's warranty. The warranty information can be found under the "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
EMAIL SUPPORT@ELECTRICBIKEPARADISE.COM
PLEASE READ!
It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days, or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.
We work very hard to ensure that we offer the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.
To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates, holiday sale, and "buy one, get one free" offers are not eligible
- The item must be in stock on the competitor's website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
If you want to check if we can price match a product before you place your order, please contact us.
The Following Brands Are Excluded:
Welcome to Electric Bike Paradise
We are passionate about helping you find the best Electric Bike, Electric Scooter, Electric Skateboard, Mobility Scooter, or Electric Wheelchair for your needs. We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the Electric Bike market. Our customers include recreational cyclists, daily commuters, elderly, and obese who are seeking to be healthy and physically fit. Our customers are seeking an electric bike or scooter or skateboard to enjoy daily adventures, explore more, reduce stress, improve their heart health, avoid arthritis, improve their breathing, lower the impact on their knees during exercise, improve their sleep, improve their immune system, lower their risk of diabetes, boost their energy level and lose weight.
What sets us apart from the rest? Large generic retailers lack the specialized knowledge to answer specific questions on assembly warranty and product benefits and features. We know our Electric Bikes inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.
Our Commitment To You
- World-class customer service.
- FREE shipping to the lower 48 USA on every order and no sales tax outside Wyoming.
- Most Electric Bikes, Scooters, Wheelchairs, and Skateboards come 95% assembled with very little assembly required. *Some exclusions apply. Please see product page for details.
- We guarantee that our prices are the lowest online.
- We have been in business since 2010 and have thousands of satisfied customers, see what they had to say here!
Our Mission: "To Help You Get Healthy and Physically fit"
At Electric Bike Paradise, our mission is to help you get healthy and physically fit. Electric Bikes have allowed recreational cyclists, daily commuters, elderly, and obese to be healthy and physically fit. We want to help you enjoy daily adventures, explore more, reduce your stress, improve your heart health, avoid arthritis, improve your breathing, lower the impact on your knees during exercise, improve your sleep, improve your immune system, lower your risk of diabetes, boost your energy level and lose weight.
We believe Electric Bikes are revolutionizing the way people enjoy their day while cycling. With the increasing popularity of the Electric Bikes and Scooters, everybody's specific needs can be met.
We provide the following value-added benefits with every order:
- 100% Secure Shopping
- We Value Your Privacy
- Trusted Brand Names
- Authorized Online Dealer
- Best Return Policy
- Free Shipping Every day
- Low Price Guarantee
- Satisfaction Guarantee
- Courteous Sales Experts
Worried About Price?
- We are an authorized dealer for our suppliers and we ship directly from their warehouse.
- With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
- We offer fast free shipping zero taxes anywhere except for Wyoming, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.
We understand buying an Electric Bike, Scooter, Wheelchair, or Skateboard is a significant investment so we want to make the buying process as easy as possible for you.
Go ahead and place your order today and if you have any questions give us a call or email us at support@electricbikeparadise.com.
How We Give Back To The Community
We love to give back to our community. From assisting health enthusiasts choose their perfect rides to helping less fortunate communities, we've done it all. Our love for electric bikes extends far beyond our local community. We want to help the world. We've partnered with People For Bikes and World Bicycle Relief to help people not just in the USA but around the world live a better life with the help of an Electric Bike. It's amazing what a difference an Electric Bike can make to a person's life. Watch this video to learn more about what the People For Bikes and World Bicycle Relief does for the communities.
We donate a portion of our profits to People For Bikes and World Bicycle Relief. All proceeds go to help the people of small communities get a bicycle of their own, to help promote a healthier future with biking, and help themselves create a better and healthier lives.
Meet The Founder
The owner, Trevor, is from Seattle, Washington and started selling bicycles, electric bikes, and electric scooters online in 2010 and eventually built Electric Bike Paradise to serve customers all over the USA.
In 2013, Trevor was introduced to Electric Bikes when he was in college. He was selling fixed gear bikes and road bikes, beach cruiser bikes, and tandem bikes on eBay and Amazon and went to buy a used fixie bike from a seller on craigslist to use as a personal commuter bike.
That seller happened to be Tim, the founder of BMEbikes. He met Tim and his brother who showed Trevor the electric bikes they were creating as a side-project in the back of their car turbocharging business in Northridge, California. Tim let Trevor test ride an electric bike and Trevor was blown away. It was like a cross between a motorcycle and a bicycle but all-electric and super quiet.
Trevor went online to start looking for suppliers of electric bicycles and he found his first supplier of electric bikes, Micargi Electric Bikes. Since then, Trevor and his team of dedicated customer service assistants have shipped over 100,000 electric bikes, electric scooters, electric skateboards, mobility scooters, electric wheelchairs and more to customers all around the world.
Up until this point, Trevor had no idea electric bikes even existed. He did some searching online but couldn't find an online store that was easy to shop or had a wide-selection and educational articles to help him learn about electric bikes. He decided to start a website called Electric Bike Paradise, the one you're on right now, to help those who want to shop, browse, and learn all in one place.
Trevor is also selling Mobility Scooters, Power Wheelchairs, and Patient Care Products online through his website Mobility Paradise. Mobility Paradise, just like Electric Bike Paradise is also committed to providing full selection of quality products with the best prices and exceptional customer service. Make your daily life easier with just one click and visit MobilityParadise.com now for a wide selection of scooters and more.
Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Operating online-only means we can offer all this without sacrificing any of the things that made us excited to start this business in the first place like being able to travel and help people all over the world.
Our Customer Support Team
Our team operates out of an office space in Wyoming and due to COVID-19 most of our team now works remotely from home. In order to keep our prices low and make our fulfillment processes as efficient as possible, all of our products now ship directly from our supplier's warehouses which are located throughout the continental USA.
Our Warehouses
Our supplier's warehouses are located strategically throughout the continental USA. Every supplier we work with ensures product quality and packing quality before each shipment. The carriers we use to ship the products are carefully chosen from their history of speedy delivery capability and their care in the delivery of packages without damages.
How To Contact Us
You can call our customer support and sales team Mon-Sun at 8am-8pm EST at (800) 590-2738.
You can chat live with our customer support and sales team Mon-Sun 8am-8pm EST, just look for the button in the lower-right corner that says "Chat with us."
You can email our customer support team and sales team: support@electricbikeparadise.com and we will reply within 1-2 hours during regular business hours Mon-Sun 8am-8pm EST.
You can write to us:
5830 E 2nd St, Ste. 7000 #715
Casper, WY 82609
We hope you enjoy our Electric Bike as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.
If you want to learn more about Electric Bikes, why you should get one, what they are, how they work, and when the best time to get one is, check out our Electric Bike Buying Guide.
If you're considering getting an electric bike, electric scooter, electric skateboard, mobility scooter, or electric wheelchair but don't have the cash or credit available to pay for one right now, you may be thinking about other financing options. We offer one of the best financing programs in the industry.
We have partnered with the best financing companies to give you the best chance of qualifying for credit. You will be required to apply for financing. You will fill out a credit line application. You are subject to credit approval.
Electric Bike Paradise has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.
You'll usually get a decision within seconds and be able to purchase that brand new electric bike or electric scooter of your dreams right from our website shipped directly to your door as fast as 3-10 business days. You have three options for financing: Paypal, Klarna, and Shop Pay Installments.
What types of financing options does Klarna offer?
How to apply for Klarna financing?
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On product page select Add to Cart.
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On shopping cart page select Secure Checkout.
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- Fill out form with your personal information.
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Select Continue to shipping method.
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Select your preferred Shipping method.
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Select Continue to payment method
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Select Slice it. Pay over time with Klarna.
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Select Complete Order.
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- Select preferred monthly payment options that are available. (Please note that monthly payment options are dependent on your cart balance and what Klarna decides to offer, we cannot change the financing options)
Examples
or 
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Click Place Order.
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- Fill out form.
- Click Continue.
- Know instantly if you are approved for financing with Klarna.
- Receive a confirmation email outlining your purchase, due date(s), and other useful information once your product ships out.
- Contact Klarna customer service at any time with questions about your purchase.
- Contact support@electricbikeparadise.com or (800) 590-2738 if you have any questions. We are happy to help! :)
What types of financing options does Paypal offer?
The world-renowned recognized and respected leader in financing, PayPal, has offered customers of Electric Bike Paradise an exclusive deal to get financing for any Electric Bike over $99. NO INTEREST IF PAID IN THE FULL WITHIN 6 MONTHS!
PayPal Credit is a reusable credit line available on purchases at thousands of stores that accept PayPal. It's also available for purchases on eBay and exclusively at thousands of other online stores. Plus, it comes with the same security and flexibility you trust from PayPal.
If applying for Paypal Credit you will need to have a Paypal account or create one.
PayPal Credit is subject to credit approval as determined by the lender, Comenity Capital Bank, and is available to US customers who are of legal age in their state of residence. Promotional offers may not be available for purchases made on a mobile device.
The financing lasts for 6 months and is only valid on approved credit.
How Do I Apply for Paypal Financing?
(Please read the entirety of the instructions before you email or call. The next step may answer the question you have about the steps before it.)
**OR You will receive an instant denial. Electric Bike Paradise has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.
What Is The Option To Pay In Installments on Shop Pay?
When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.
How It Works:
- Add items to your cart.
- Check out with Shop Pay.
- Choose to pay in 4 installments.
Your first payment is either due at checkout or 2 weeks after your purchase. The next 3 remaining installments are automatically charged to your card saved on Shop Pay every 2 weeks. Don't worry, you'll get an email reminder before each payment to remind you.
Buy now, pay later with Shop Pay
When you choose Shop Pay at checkout, you can split your purchase into 4 equal, 0% interest installment payments - with no additional, hidden, or late fees.*
FAQs about Shop Pay Installments
Are there late fees?
No, there are no late fees if you miss a scheduled payment.
What if I make a return on a purchase made through Installments with Shop Pay?
If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following:
No, there are no late fees if you miss a scheduled payment.
What if I make a return on a purchase made through Installments with Shop Pay?
If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following:
- A smaller payment balance on the final payment
- Less future payments on the remaining loan balance
If your refund amount is more than the amount remaining on your Shop Pay Installments balance, then you can expect to receive the difference as a refund to your original debit card or credit card payment method within 3 to 10 business days.
Which payment methods are accepted if I use the option to pay Installments on Shop Pay?
The installments option on Shop Pay is available on debit and credit cards.
Have more questions?
- For questions about installment payments on Shop Pay, visit shop.affirm.com/help.
- For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.
If you have any issues with your product, please call us at (800) 590-2738 or email us at support@electricbikeparadise.com and we will assist you in filing a warranty claim with the manufacturer. Each manufacturer we stock has a different warranty, so please read the warranty that pertains to the specific manufacturer for which your item pertains.
Electric Bike Paradise Warranty Policy By Brands
Limited Warranty
Jackery Inc. warrants to the original consumer purchaser that the Jackery product will be free from defects in workmanship and material under normal consumer use during the applicable warranty period identified in the 'Warranty Period' section below, subject to the exclusions set forth below.
This warranty statement sets forth Jackery's total and exclusive warranty obligation. We will not assume, nor authorize any person to assume for us, any other liability in connection with the sale of our products.
Warranty Period
The warranty period for Jackery products is 24 months. In each case, the warranty period is measured starting on the date of purchase by the original consumer purchaser. The sales receipt from the first consumer purchase, or other reasonable documentary proof, is required in order to establish the start date of the warranty period.
Exchange
Jackery will replace (at Jackery's expense) any Jackery product that fails to operate during the applicable warranty period due to defect in workmanship or material. A replacement product assumes the remaining warranty of the original product.
Limited to Original Consumer Buyer
The warranty on Jackery's product is limited to the original consumer purchaser and is not transferable to any subsequent owner.
Exclusions
Jackery's warranty does not apply to:
·Misused, abused, modified, damaged by accident, or used for anything other than normal consumer use as authorized in Jackery's current product literature.
- Attempted repair by anyone other than an authorized facility
- Any product purchased through an online auction house.
- Jackery's warranty does not apply to the battery cell unless the battery cell is fully charged by you within seven days after you purchase the product and at least once every 6 months thereafter.
To obtain warranty service, contact our customer service team.
Jackery Explorer 1500_4SS100 + Four SolarSaga 100W Solar Panels, Portable Power Station with Solar Generation Kit Li-Ion NMC 1534-WattHours, USB Outputs, 3 Pure Sine Wave AC Outlets, 25.2V, 60.9 Ah T1G4SP1500G100SP
Harness Solar Power Anywhere, Anytime!
Roam and have the power to go anywhere with the Jackery Explorer 1500 Portable Power Station with Four SolarSaga 100W Solar Panel Solar Kit. This is the ultimate off-grid solar generation package packing 1,534 watt-hours of energy with four solar panels for fast recharging. It is high-capacity energy storage and an off-grid solar system generator that can deliver a lot of power for sustained periods. Use it to power almost all electric tools, electric cookers, kitchen appliances, and computer electronics in off-grid locations. It is a complete off-grid solar system with a large power storage system. The Explorer 1500 with Four SolarSaga Panel Solar Kit is one of the best solar generator kits you can buy.
Have Plenty of Power Anywhere with This Solar Panel Kit
With the Jackery Explorer 1500 and Four-Panel Solar Saga Kit, you now have a source of power recharged with sunlight. With four panels, the depleted system charges completely in just 5 hours. A solar system generator is handy in various situations, such as operating power-hungry tools for event spaces, using equipment such as stoves, speakers, and TV screens, and using electronics for camping. You can operate your electronics and tools during power outages with solar panel kits. The Jackery Explorer 1500 and the SolarSaga solar panels system are lightweight packages that you can quickly bring in a car.
Powered by New Generation Li-NMC Batteries
The Jackery Explorer 1500 Portable Solar Panel Kit is powered by lithium-ion NMC that uses a combination of nickel, manganese, and cobalt. This is a newer version of lithium battery technology that maintains its performance for more extended periods. That means the power station can give out high output and high capacity even with frequent discharges and charging.
Meanwhile, the SolarSaga are monocrystalline solar panels that have a higher conversion efficiency (up to 23%) compared to other polycrystalline panels. It captures the sun's power and uses it to charge the power station for a clean, reliable, and truly off-grid energy source for your gadgets, tools, and appliances. It is a complete solar system and backup power for electricity outages or camping or working in distant locations.
Durable and Highly Efficient Solar Saga Panels
Charge the Explorer quickly with the four Solar Saga 100-watt solar panels, which are made of monocrystalline silicon and multi-layered cell technology that collects more sunlight for more efficient performance. It charges the power station quickly, and having two panels means you can enjoy the outdoor life more. Now you have no worries if the power goes out in your home or business. It creates 23% more power compared to cheaper polycrystalline panels.
The Solar Saga is durable, being made of ETFE-laminated case for added strength and makes it water-resistant (IP65 rating). You can safely put the solar panels on the roof or out in the sun, and they will not get damaged if it rains. The ports are enclosed in zippers to keep out dust and moisture. It is a lightweight solar panel set you can bring to your adventures.
Way Better than Fuel-Powered Generators
The problem with gas generators is that they are noisy and vibrate a lot. In addition, generators are not suited in the home or outdoors because they emit unpleasant and toxic fumes. If you try to use a gasoline generator in the wilderness or in nature parks, you will attract attention due to the noise. Lastly, they are too heavy to be lifted around.
Using gasoline generators is impractical in many situations. They need periodic maintenance to ensure it does not misfire or develop leaks in their fuel lines that can cause a fire. Compare that to portable power stations that are quiet, light in weight, and do not emit smoke when operating.
Power Several Devices at Once
The Explorer 1500 solar battery comes with AC outlets, several USB ports, and DC ports and is suited for those who need to operate several devices simultaneously. The power station also has full safety features, including a battery management system with over-voltage and heat protection. It comes with an LCD to keep an eye on the power level, so purchase the Jackery Explorer 1500 + Four SolarSaga 100W Solar Panel Kits here at Solar Paradise!
- The Jackery Explorer 1500 with Four SolarSaga 100W Solar Panels is a mighty solar system made for users that need plenty of power for hours and hours. It is ideal for those who need consistent power for tools, appliances, and gadgets in off-grid locations. It is a much better alternative to traditional fuel-powered generators that are noisy, emit polluting exhaust gases, and require maintenance. It comes with four panels that completely charge the power station in a short time, and is very useful in powering up your power tools and electric devices, and it is easy to operate. This makes the solar panel kit valuable for hiking, outdoor adventures, fieldwork, gatherings, organizing parties and events, DIY projects, and backup power at home.
- The solar power system packs an incredible 1,534 watt-hour capacity. It delivers 1800 watts of continuous power and up to 3,600-watts peak, which is more than enough for high-power devices and electronics such as power tools, large-screen TVs, toasters, mini-fridge, and speakers. The Explorer 1500 also comes with USB ports for mobile devices. You can bring this power station on distant adventures and have power.
- Use the Explorer 1500 in your home even if you have electricity! In case of inclement weather, it is good backup power, or bring it and use it anywhere. You can easily carry it since it measures only 14” inches L x 10.4” inches W x 12.7” inches H, the size of most coolers. It weighs only 35.2 lbs. It is one of the lightest and most compact on the market. It is much lighter than most small generators and be easily carried by one person and transported in a car.
- You can quickly recharge it by hooking it up on a wall outlet, with the 12-volt car output (needs 15.5 hours), or with the SolarSaga™ 100-watt solar panels (5 hours only). Hooking it to a standard AC output will take 6 hours so plugging it into the wall makes it ready after a short wait. The Jackery Explorer 1500 comes with a built-in MPPT controller that improves recharging efficiency from solar panels.
- The Explorer 1500 is powered by the latest lithium-ion NMC (nickel-manganese-cobalt) 18650 batteries with high power capacity and excellent longevity (up to 500 cycles to 80% capacity). It has cell chemistry that is stable for several months. We recommend you use and recharge the power station every six months to preserve battery lifespan.
- The Jackery Explorer 1500 battery storage comes with (3x) 120V AC outlet, (2x) fast charge USB-A outlet, a USB-C port, and (1x) 12-volt car outlet. The power station has a complete set of safety features, including under- and over-voltage, overcurrent, discharge protection, overheat, short circuit, and overcharging protection.
- It is a high-capacity and real off-grid solution that is a better alternative to noisy and smelly gas-powered generators. You have plenty of options to recharge it on wall outlets and solar panels. The battery bank automatically shuts down if the total output exceeds 1,800 watts. You can easily see the remaining power and the actual power input/output on the LCD.
A Powerful Off-Grid Solar System Solution
The Jackery Explorer 1500 + 4 SolarSaga 100W solar system is a high-capacity power station that will energize your appliances and gadgets with the sun's power. The included four panels charges the power station quickly, so you can have electricity whenever you need it. This power station model has plenty of juice for using power-hungry tools for extended periods. You can now venture into places with no wall outlets or electricity.
The Explorer 1500 comes with AC outlets and USB outlets to power tools and computers. It has a bigger power capacity for remote working on the beach, in parks, or while camping. You can also use it as a reliable power source during events, construction, fieldwork, and other off-grid locations. The solar kit is also useful as a power backup or for DIY work in locations where long extension cords are impractical or where power is hard to find.
Powered by Lightweight Lithium Batteries
The portable power station is made with new-generation NMC lithium batteries that have stable chemistry that retains the signature high energy density of lithium. The power station itself is easy to carry as it weighs 25.2 lbs., while a single solar panel weighs 9.1 lbs. Because of its light weight, you can easily carry it around and transport it in your car.
Only Takes 5 Hours to Recharge
The Jackery Explorer 1500 readily plugs into standard wall outlets and most solar panel setups. You can hook it with SolarSaga solar panels for a truly off-grid experience or plug it into your car and charge it while you drive. It charges to full in 5 hours with four solar panels or 6 hours when plugged into a wall outlet, so the unit can be ready in just a short wait.
Made with Safeguards
It is much safer compared to noisy generators. Jackery Explorer 1500 + 4x SolarSaga 100W Solar Power Station is one of the best solar panel kits, featuring overvoltage, overcurrent, short circuit, high-temperature, and over-charging protection. The unit shuts down automatically when too much power is drawn to preserve the battery capacity. Do note that the unit is not waterproof.
The power station has an operating temperature range of -10 to 40 C (14 to 104 F). The Jackery Explorer 1500 and SolarSaga solar system kit is a clean and reliable power source. Use it to charge computers and other delicate gadgets such as drones, TVs, cameras, tablet computers, and laptops.
Live in the Future with Jackery: Purchase Our Solar Systems and Portable Energy Solutions
Solar systems are advantageous for off-grid and a power backup for homes or businesses. Now you can have a ready power source in case of blackouts or bring it to distant locations and still use your electrical equipment or devices. Now you can watch TV or use your laptop while camping.
We at Jackery believe that going solar and having portable energy is the future. We have been in the business for more than 9 years, and our core business is oriented toward making electricity portable, clean, outdoors-oriented, and accessible. Our solar panel and battery devices are complete with safety features and come with FCC, RoHS, UN38.3 certifications. Get amazing deals plus tons of freebies when you purchase this Jackery Explorer 1500 + 4x SolarSaga 100W Solar Systems here at Solar Paradise!
Specifications
Explorer 1500
- Capacity: 1534Wh (25.2V 60.9Ah)
- Cell Chemistry: Lithium-ion Battery
- Lifecycle: 500 cycles to 80%+ capacity
- Management System: BMS, Over Voltage Protection, Short Circuit Protection
- AC Output: 110VAC, 60Hz, 1800W (3600W Peak)
- USB-A Output: 5V, 2.4A
- Quick Charge 3.0 Output: 18W, 5-6.5V, 3A / 6.5-9V, 3A / 9-12V, 1.5A
- USB-C Output: PD60W, (5V, 9V, 12V, 15V, 20V up to 3A)
- Car Output: 12V,10A
- DC Input: 24V, 10.5A
- 1x AC Adapter: 6 Hours
- 12V Car Adapter: 15.5 Hours
- 2x SolarSaga 100W Solar Panel: 9.5 Hours
- 4x SolarSaga 100W Solar Panel: 5 Hours
- Weight: 35.2 lbs (15.5 kg)
- Dimensions (LxWxD): 14 x 10.4 x 12.7 in (35.6 x 26.4 x 32.3 cm)
- Operating Usage Temperature: 14-104F (-10-40℃)
- Certification: CEC, DOE, FCC, QC3.0, CA Prop 65
- Warranty: 24 Months
SolarSaga 100W
- Peak Power: 100W
- Cell Efficiency: 23%
- Power Voltage: 18V
- Power Current: 5.55A
- Open Circuit Voltage: 21.6V
- Short Circuit Current: 6A
- USB-A Output: 5V, 2.4A
- USB-C Output: 5V, 3A
- Weight: 10.33 lbs (4.69 kg)
- Dimensions (folded): 24 x 21 x 1.4 in (610 x 535 x 35 mm)
- Dimensions (unfolded): 48 x 21 x 0.2 in (1220 x 535 x 5 mm)
- Operating Usage Temperature: 14-149F (-10-65℃)
- Warranty: 24 Months
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Frequently Asked Questions
What devices can Explorer 1500 power?
- Please note that the AC output port can only charge/power devices that operate at less than total 1800 Watt. Once exceeding, the Explorer 1500 will shut off automatically. Please refer to your device specification before purchase.
How to know the working times for my device?
- Working time = 1488Wh* 0.85 / operating wattage of your device
- For reference, assuming power consumption of your device is 60W (might be a box fan), working time will be 1488Wh*0.85/60w=21.1hrs (rough calculated) .
- Please note: actual power consumption varies from different usages, please consult Jackery for better purchase decision.
Can the Explorer 1500 be recharged while charging other devices/tools the same time?
- You can use the Explorer 1500 to charge other things, while it's being recharged at the same time. However, it is scientifically NOT recommended because it will decrease the battery life cycle.
Can the Explorer 1500 can be used as UPS?
- No, the E1500 can't be used as UPS, need to press the power button to turn on the AC/USB /DC output, so it can't turn on and off automatically.
Does Explorer 1500 include a built-in MPPT controller?
- Yes, Explorer 1500 power stations have a built-in MPPT controller.
How do I know the Explorer 1500 is charged?
- To check the charge level of the Explorer 1500, refer to the LCD Battery Display.
After the Explorer 1500 being fully charged, can I keep it plugged in to continue charging, in case of power outage?
- Yes, you can keep it plugged in to continue charging. It won't cause any battery damage.
Can I use it indoors?
- Yes, the Explorer 1500 is safe to use indoors.
Why it takes so long to charge the power station from 99% to 100%?
- When the power station is charged at a low power (constant current stage), the charging power is the largest. With the increase of the power, the internal battery pack voltage of the energy storage gradually increases to the charging limit voltage and then enters the constant current stage (the charging power gradually decreases to full). In the later stage of charging, the charging power gradually decreases. Please kindly take a long time to charge to 100%.
Are the output ports regulated, and if so, which ones are regulated?
- All output ports of Jackery power stations are regulated. The voltage won't change when the battery power decreases.
Can the battery inside be replaceable?
- No, the batteries inside of Jackery power station can't be replaceable.
Is the Explorer 1500 power station waterproof?
- No, the Explorer 1500 is not waterproof. Please do not store them in humid environment for longtime.
Can the Explorer 1500 be charged while using?
- Yes, you can use the Explorer 1500 to charge devices, while it's being re-charged at the same time.
Is the Solar Panel waterproof?
- The Saga 100W is not waterproof. To maximize the lifespan of the module, Please don’t make it get wet.
Why the solar can not produce 100W power when charging to Explorer 1500 power station?
- As you know , the solar panels are affected by many factors, such as the intensity of the light and the angle of the panel put on the ground. 100W is tested in an ideal laboratory. However, the intensity of the light constantly changes. In addition, the angle of the light illuminating the solar panel also changes with the rotation of the sun. Please try test your solar panel under the full sunlight to see, and make sure there is no shadow cast on the panel.
How to clean the solar panel surface?
- We mentioned this point in the manual. Please use a soft cloth to remove the dust and dirt on the surface. Use a damp cloth to wipe the surface of the solar module to remove any remaining dust or dirt. Any guano or other adhesive should be removed as soon as possible from the solar surface to avoid a reduction in performance.
Can the solar panel charge smartphones and tablet?
- Yes, the 100W solar panel has 1* USB-C(5V,3A) output port and 1* USB-A(5V, 2.4A) output port.
Order a Jackery 1500_4SS100 + 4x SolarSaga 100W Solar Panel Solar Generator Kit T1G4SP1500G100SP today from ElectricBikeParadise.com. Free shipping + free gifts on all of our Jackery Solar Generators. Buy today and get a discount, free shipping, and a free gift!
Electric Bike Paradise is your number one source for Electric Bikes, Electric Scooters, Electric Skateboards, Mobility Scooters and Electric Wheelchairs. With full customer support, including lifetime expert advice, and a guaranteed low price, you can feel confident buying from us. To learn more about electric bikes, read our Electric Bike Buying Guide. Call us to order at (800) 590-2738 Monday-Sunday 8am-8pm EST.
DISCLAIMER: This motor-powered bicycle or scooter may have a motor-assisted speed of 25 km/h or 15.5 mph, and if so, is NOT to be used for transport of people on public access ways without first being registered with the state according to state laws and the operator being legally licensed to drive on public access ways. We do not assume any liability for any usage of this product, especially outside the legal boundaries of your local state laws. If you are looking for information on whether this product is legal to use on public access ways in your local area, please consult an attorney.
COVID-19 Shipping Delays Notice: Normally, Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if product is in stock, however, due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders. Order processing times of some brands can take up to 7-14 days or more. This is an industry-wide issue caused by the high demand of our products due to Covid-19 and the strain on supply chains. We appreciate your patience and understanding. Please see the specific brand shipping policy for current estimates of order fulfillment times. Please contact us by phone at (800) 590-2738 or email us at support@electricbikeparadise.com with any questions you may have.
Normally, Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if product is in stock, however, due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders. Order processing times of some brands can take up to 7-14 days. This is an industry-wide issue caused by the high demand of our products due to Covid-19 and the strain on supply chains. We appreciate your patience and understanding. Please see the specific brand shipping policy for current estimates of order fulfillment times. Please contact us by phone at (800) 590-2738 or email us at support@electricbikeparadise.com with any questions you may have.
Please see below Electric Bike Paradise Shipping time Delivery Info Policy By Brands
Shipping Fee & Time
Free shipping for all orders in the contiguous U.S. Currently, we only ship orders to the USA.
Products shipped via free shipping service are normally delivered within 3-5 business days after placing the order. You have the options to choose faster shipping if you pay additional cost.
Shipping Orders
Orders will be shipped within 3-5 business days after processing payment. The estimated delivery date may be delayed due to some unexpected events. Order(s) of various products may be delivered in separate shipments. All purchases through us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.
Order Cancellation
We accept order cancellation before the product is shipped or produced. If the order is canceled you will get full refund. We cannot cancel the order if the product is already shipped out.
Delivery Address
A correct and complete delivery address is essential. Currently, we only ship orders to the USA (The states of Hawaii and Alaska are excluded due to the inability of our shipping couriers).
Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer), we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders.
Shipping Couriers & Status
Order(s) will be shipped by Jackery at USA. When you place an order, you will receive a shipping information email automatically from Jackery. Please check your email address. If you haven't found the email, please check your spam box and add Jackery to your contact list.
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
Order Confirmation:
- You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
- As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
- If your item is on backorder or unavailable, we will reach out to you via email.
- If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
Order Shipment:
- If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will usually ship within 1-2 business days from the date of your order, unless it is a backorder or built-to-ship product.
- We will send you the tracking information as soon as it ships to the email address you provided when checking out.
- We ship daily via UPS Ground, Fed Ex Ground, and various LTL Freight carriers to the lower 48 states.
- Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at an additional cost.
- We do not offer Cash On Delivery.
- A phone number is required by the freight company so a delivery appointment can be made.
- Failure to provide a good phone number you can be easily reached at may cause a delay in delivery as freight items will not be delivered without an appointment.
- A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
- Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
- As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
- To avoid a delay in receiving your order from customs, consider the following:
- Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
- We do not refund original shipping charges for goods that are refused for delivery at customs.
- We will deduct all additional fees resulting from refused international shipments from your refund.
- If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
- If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
- We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
- If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@electricbikeparadise.com.
Damages:
- Please inspect the packaging of your items when they arrive.
- If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.
- If your item(s) do arrive damaged, please send photos to support@electricbikeparadise.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
- All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
- If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
- If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Backorders:
- From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
- The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
- If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
- Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.
Important Freight LTL Shipment
- When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
- You need to be at the delivery address during the delivery window to receive and sign for the item.
- The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
- Please make sure the phone number you entered at checkout is a good number to contact you at.
- Don't screen your calls until your item has been delivered.
- The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
- Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):
- Carton damage requires visual inspection of contents of the unit.
- ElectricBikeParadise.com recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify ElectricBikeParadise.com immediately.
- IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
- Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Carton packaging has excessive damage with the exposed product:
- Refuse shipment
- Sign carrier paperwork: “Carton damaged and refused”
- Notify ElectricBikeParadise.com immediately.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@electricbikeparadise.com.
Returns, Refunds, Cancellation, and Pre-Order Policy
ElectricBikeParadise.com is committed to providing the best customer service in the Electric Bike industry. Our goal is to make your shopping experience as easygoing as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
ElectricBikeParadise.com 30-Day Satisfaction Guarantee Return Policy
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 30 days of the delivery date.
- Our return policy applies to cancellations made after an item has been physically shipped or refused at the time of delivery.
- We will refund the product price minus any applicable fees and charges.
- Original shipping charges are non-refundable.
- You are responsible for any return shipping charges.
- Refunds will be applied to the same payment method used when the original purchase was made.
The Following Cannot Be Returned
- Products that are eligible for parts under manufacturer warranty
- Products that have had their original manufacturer packaging opened
- Products that have been out of their original manufacturers' packaging
It is the customer's responsibility to return the merchandise in a new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return requests must be submitted in writing and sent to support@electricbikeparadise.com
*Exclusions
ElectricBikeParadise.com works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under the "Returns" tab on the product page and below:
ElectricBikeParadise.com Returns Policy By Brands
Refund
Jackery offers a 30-day money back guarantee for goods purchased directly from Jackery.com. We are confident that you will love your new Jackery product. However, if you are unsatisfied for any reason, simply let us know within 30 days. Once we receive the product and confirm the validity, we will refund the full purchase price.
To return an item, please contact us via phone number or email.
In order to return your product under the 30-day return policy, please check that:
You have purchased the product directly from Jackery.com. You contact Jackery and begin the return process within 30 days from the original shipment date. The product is returned in the original packaging, with all materials included, in new or as-new condition, and be accompanied with a return authorization number.
Late or missing refunds
If you haven't received a refund yet, first check your bank account again. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 business days for a credit to appear on your credit card statement.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us.
Return & Refund Conditions
Please carefully read conditions below. If conditions are not met, Jackery reserves the right to refuse the exchange or refund. Please note that Jackery does not permit the return of or offer refunds for the following products:
Product that is custom configured or branded to your specifications.
Product purchased from a 3rd party retail partner.
How to Return an Item
To return an item you'll need to obtain a Return Material Authorization (RMA) number. Jackery will not accept returns without prior authorization and an RMA number. You can get an RMA form by contacting us via telephone or email for assistance.
Process for Returning Produce
- Obtain a Return Merchandise Authorization (RMA) Number:
- All returns must have an RMA number for processing. Contact us for assistance.
- Write the RMA number on the shipping label on the outside of the package.
- RMA numbers should be clearly displayed on the return shipping label of any package being returned to Jackery. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.
RETURN PROCEDURE
- All return requests must be submitted in writing and sent to support@electricbikeparadise.com
- If your return is approved you will receive an email from us with return instructions.
- Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
- We recommend taking a picture of the package and/or the item before shipping.
- Ship the package. We will either provide you with a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
- Please provide us with the tracking number.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.
QUESTIONS? EMAIL US: SUPPORT@ELECTRICBIKEPARADISE.COM
CANCELLATIONS
All cancelled orders are subject to a 5% cancellation fee. This fee covers our costs from our credit card processing company and our administrative costs of handling your cancellation. Whenever we refund an order, we are not refunded our merchant card processing fees and it takes our team time to deal with your cancellation, which costs us money.
Please be careful before you place your order that you fully understand that the product is right for you, and that if there is any lead time associated with the product, as there is with built-to-order products for instance, that you are aware and ok with it.
If your order has not been shipped yet, this is the only fee you will incur.
If your order has been shipped, the standard return procedure applies and more fees will apply like shipping costs and return shipping costs, and restocking fees if any. We do not charge restocking fees, we only pass them on from our supplier.
Refunds will only be issued to the original credit card or your financing account that you used when placing your order. We do not issue checks or cash refunds.
The only time we will waive this fee is if you request your order to be cancelled due to out of stock or extended lead time. However, if you choose to change your order to another product that's in stock, we may reward you with either an additional discount of our choosing or an additional free gift.
PRE-ORDERS
We rely on just-in-time fulfillment from our suppliers to provide you with a vast array of products for sale at low factory-direct pricing. This allows us to cut the costs of overhead and middle-men and pass those savings onto you. Sometimes, products are so popular that they go out of stock before the next shipment arrives at our supplier's warehouse.
If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available.
If you can't or don't want to wait, you can choose an alternative product. At that point, we will either charge or refund you the difference, update your order, and ship out the alternative product.
If you don't want an alternative product, you can cancel your order without any cancellation fee.
If you choose to accept the ETA and wait for your product, your order will be placed on pre-order status. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives.
If you choose to cancel your order after you have confirmed your pre-order, and it still hasn't shipped yet (like in the case that it gets delayed further) then you will be charged the 5% cancellation fee we must charge to recoup the losses we incur from our credit card processing company when we issue refunds.
If you choose to cancel your pre-order after the product has shipped, the normal return policy applies.
Thanks for your understanding.
QUESTIONS? EMAIL SUPPORT@ELECTRICBIKEPARADISE.COM
DAMAGED MERCHANDISE
In the event of damage to your product in shipping, please contact support@electricbikeparadise.com to arrange for replacement and pick-up of the damaged product. Please refer to our Shipping Policy for more details.
EMAIL: SUPPORT@ELECTRICBIKEPARADISE.COM
DEFECTIVE MERCHANDISE
Most of our products come with at least a 1-year manufacturer's warranty. The warranty information can be found under the "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
EMAIL SUPPORT@ELECTRICBIKEPARADISE.COM
PLEASE READ!
It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days, or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.
We work very hard to ensure that we offer the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.
To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates, holiday sale, and "buy one, get one free" offers are not eligible
- The item must be in stock on the competitor's website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
If you want to check if we can price match a product before you place your order, please contact us.
The Following Brands Are Excluded:
Welcome to Electric Bike Paradise
We are passionate about helping you find the best Electric Bike, Electric Scooter, Electric Skateboard, Mobility Scooter, or Electric Wheelchair for your needs. We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the Electric Bike market. Our customers include recreational cyclists, daily commuters, elderly, and obese who are seeking to be healthy and physically fit. Our customers are seeking an electric bike or scooter or skateboard to enjoy daily adventures, explore more, reduce stress, improve their heart health, avoid arthritis, improve their breathing, lower the impact on their knees during exercise, improve their sleep, improve their immune system, lower their risk of diabetes, boost their energy level and lose weight.
What sets us apart from the rest? Large generic retailers lack the specialized knowledge to answer specific questions on assembly warranty and product benefits and features. We know our Electric Bikes inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.
Our Commitment To You
- World-class customer service.
- FREE shipping to the lower 48 USA on every order and no sales tax outside Wyoming.
- Most Electric Bikes, Scooters, Wheelchairs, and Skateboards come 95% assembled with very little assembly required. *Some exclusions apply. Please see product page for details.
- We guarantee that our prices are the lowest online.
- We have been in business since 2010 and have thousands of satisfied customers, see what they had to say here!
Our Mission: "To Help You Get Healthy and Physically fit"
At Electric Bike Paradise, our mission is to help you get healthy and physically fit. Electric Bikes have allowed recreational cyclists, daily commuters, elderly, and obese to be healthy and physically fit. We want to help you enjoy daily adventures, explore more, reduce your stress, improve your heart health, avoid arthritis, improve your breathing, lower the impact on your knees during exercise, improve your sleep, improve your immune system, lower your risk of diabetes, boost your energy level and lose weight.
We believe Electric Bikes are revolutionizing the way people enjoy their day while cycling. With the increasing popularity of the Electric Bikes and Scooters, everybody's specific needs can be met.
We provide the following value-added benefits with every order:
- 100% Secure Shopping
- We Value Your Privacy
- Trusted Brand Names
- Authorized Online Dealer
- Best Return Policy
- Free Shipping Every day
- Low Price Guarantee
- Satisfaction Guarantee
- Courteous Sales Experts
Worried About Price?
- We are an authorized dealer for our suppliers and we ship directly from their warehouse.
- With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
- We offer fast free shipping zero taxes anywhere except for Wyoming, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.
We understand buying an Electric Bike, Scooter, Wheelchair, or Skateboard is a significant investment so we want to make the buying process as easy as possible for you.
Go ahead and place your order today and if you have any questions give us a call or email us at support@electricbikeparadise.com.
How We Give Back To The Community
We love to give back to our community. From assisting health enthusiasts choose their perfect rides to helping less fortunate communities, we've done it all. Our love for electric bikes extends far beyond our local community. We want to help the world. We've partnered with People For Bikes and World Bicycle Relief to help people not just in the USA but around the world live a better life with the help of an Electric Bike. It's amazing what a difference an Electric Bike can make to a person's life. Watch this video to learn more about what the People For Bikes and World Bicycle Relief does for the communities.
We donate a portion of our profits to People For Bikes and World Bicycle Relief. All proceeds go to help the people of small communities get a bicycle of their own, to help promote a healthier future with biking, and help themselves create a better and healthier lives.
Meet The Founder
The owner, Trevor, is from Seattle, Washington and started selling bicycles, electric bikes, and electric scooters online in 2010 and eventually built Electric Bike Paradise to serve customers all over the USA.
In 2013, Trevor was introduced to Electric Bikes when he was in college. He was selling fixed gear bikes and road bikes, beach cruiser bikes, and tandem bikes on eBay and Amazon and went to buy a used fixie bike from a seller on craigslist to use as a personal commuter bike.
That seller happened to be Tim, the founder of BMEbikes. He met Tim and his brother who showed Trevor the electric bikes they were creating as a side-project in the back of their car turbocharging business in Northridge, California. Tim let Trevor test ride an electric bike and Trevor was blown away. It was like a cross between a motorcycle and a bicycle but all-electric and super quiet.
Trevor went online to start looking for suppliers of electric bicycles and he found his first supplier of electric bikes, Micargi Electric Bikes. Since then, Trevor and his team of dedicated customer service assistants have shipped over 100,000 electric bikes, electric scooters, electric skateboards, mobility scooters, electric wheelchairs and more to customers all around the world.
Up until this point, Trevor had no idea electric bikes even existed. He did some searching online but couldn't find an online store that was easy to shop or had a wide-selection and educational articles to help him learn about electric bikes. He decided to start a website called Electric Bike Paradise, the one you're on right now, to help those who want to shop, browse, and learn all in one place.
Trevor is also selling Mobility Scooters, Power Wheelchairs, and Patient Care Products online through his website Mobility Paradise. Mobility Paradise, just like Electric Bike Paradise is also committed to providing full selection of quality products with the best prices and exceptional customer service. Make your daily life easier with just one click and visit MobilityParadise.com now for a wide selection of scooters and more.
Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Operating online-only means we can offer all this without sacrificing any of the things that made us excited to start this business in the first place like being able to travel and help people all over the world.
Our Customer Support Team
Our team operates out of an office space in Wyoming and due to COVID-19 most of our team now works remotely from home. In order to keep our prices low and make our fulfillment processes as efficient as possible, all of our products now ship directly from our supplier's warehouses which are located throughout the continental USA.
Our Warehouses
Our supplier's warehouses are located strategically throughout the continental USA. Every supplier we work with ensures product quality and packing quality before each shipment. The carriers we use to ship the products are carefully chosen from their history of speedy delivery capability and their care in the delivery of packages without damages.
How To Contact Us
You can call our customer support and sales team Mon-Sun at 8am-8pm EST at (800) 590-2738.
You can chat live with our customer support and sales team Mon-Sun 8am-8pm EST, just look for the button in the lower-right corner that says "Chat with us."
You can email our customer support team and sales team: support@electricbikeparadise.com and we will reply within 1-2 hours during regular business hours Mon-Sun 8am-8pm EST.
You can write to us:
5830 E 2nd St, Ste. 7000 #715
Casper, WY 82609
We hope you enjoy our Electric Bike as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.
If you want to learn more about Electric Bikes, why you should get one, what they are, how they work, and when the best time to get one is, check out our Electric Bike Buying Guide.
If you're considering getting an electric bike, electric scooter, electric skateboard, mobility scooter, or electric wheelchair but don't have the cash or credit available to pay for one right now, you may be thinking about other financing options. We offer one of the best financing programs in the industry.
We have partnered with the best financing companies to give you the best chance of qualifying for credit. You will be required to apply for financing. You will fill out a credit line application. You are subject to credit approval.
Electric Bike Paradise has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.
You'll usually get a decision within seconds and be able to purchase that brand new electric bike or electric scooter of your dreams right from our website shipped directly to your door as fast as 3-10 business days. You have three options for financing: Paypal, Klarna, and Shop Pay Installments.
What types of financing options does Klarna offer?
How to apply for Klarna financing?
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On product page select Add to Cart.
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On shopping cart page select Secure Checkout.
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- Fill out form with your personal information.
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Select Continue to shipping method.
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Select your preferred Shipping method.
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Select Continue to payment method
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Select Slice it. Pay over time with Klarna.
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Select Complete Order.
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- Select preferred monthly payment options that are available. (Please note that monthly payment options are dependent on your cart balance and what Klarna decides to offer, we cannot change the financing options)
Examples
or
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Click Place Order.
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- Fill out form.
- Click Continue.
- Know instantly if you are approved for financing with Klarna.
- Receive a confirmation email outlining your purchase, due date(s), and other useful information once your product ships out.
- Contact Klarna customer service at any time with questions about your purchase.
- Contact support@electricbikeparadise.com or (800) 590-2738 if you have any questions. We are happy to help! :)
What types of financing options does Paypal offer?
The world-renowned recognized and respected leader in financing, PayPal, has offered customers of Electric Bike Paradise an exclusive deal to get financing for any Electric Bike over $99. NO INTEREST IF PAID IN THE FULL WITHIN 6 MONTHS!
PayPal Credit is a reusable credit line available on purchases at thousands of stores that accept PayPal. It's also available for purchases on eBay and exclusively at thousands of other online stores. Plus, it comes with the same security and flexibility you trust from PayPal.
If applying for Paypal Credit you will need to have a Paypal account or create one.
PayPal Credit is subject to credit approval as determined by the lender, Comenity Capital Bank, and is available to US customers who are of legal age in their state of residence. Promotional offers may not be available for purchases made on a mobile device.
The financing lasts for 6 months and is only valid on approved credit.
How Do I Apply for Paypal Financing?
(Please read the entirety of the instructions before you email or call. The next step may answer the question you have about the steps before it.)
**OR You will receive an instant denial. Electric Bike Paradise has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.
What Is The Option To Pay In Installments on Shop Pay?
When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.
How It Works:
- Add items to your cart.
- Check out with Shop Pay.
- Choose to pay in 4 installments.
Your first payment is either due at checkout or 2 weeks after your purchase. The next 3 remaining installments are automatically charged to your card saved on Shop Pay every 2 weeks. Don't worry, you'll get an email reminder before each payment to remind you.
Buy now, pay later with Shop Pay
When you choose Shop Pay at checkout, you can split your purchase into 4 equal, 0% interest installment payments - with no additional, hidden, or late fees.*
FAQs about Shop Pay Installments
Are there late fees?
No, there are no late fees if you miss a scheduled payment.
What if I make a return on a purchase made through Installments with Shop Pay?
If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following:
No, there are no late fees if you miss a scheduled payment.
What if I make a return on a purchase made through Installments with Shop Pay?
If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following:
- A smaller payment balance on the final payment
- Less future payments on the remaining loan balance
If your refund amount is more than the amount remaining on your Shop Pay Installments balance, then you can expect to receive the difference as a refund to your original debit card or credit card payment method within 3 to 10 business days.
Which payment methods are accepted if I use the option to pay Installments on Shop Pay?
The installments option on Shop Pay is available on debit and credit cards.
Have more questions?
- For questions about installment payments on Shop Pay, visit shop.affirm.com/help.
- For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.
If you have any issues with your product, please call us at (800) 590-2738 or email us at support@electricbikeparadise.com and we will assist you in filing a warranty claim with the manufacturer. Each manufacturer we stock has a different warranty, so please read the warranty that pertains to the specific manufacturer for which your item pertains.
Electric Bike Paradise Warranty Policy By Brands
Limited Warranty
Jackery Inc. warrants to the original consumer purchaser that the Jackery product will be free from defects in workmanship and material under normal consumer use during the applicable warranty period identified in the 'Warranty Period' section below, subject to the exclusions set forth below.
This warranty statement sets forth Jackery's total and exclusive warranty obligation. We will not assume, nor authorize any person to assume for us, any other liability in connection with the sale of our products.
Warranty Period
The warranty period for Jackery products is 24 months. In each case, the warranty period is measured starting on the date of purchase by the original consumer purchaser. The sales receipt from the first consumer purchase, or other reasonable documentary proof, is required in order to establish the start date of the warranty period.
Exchange
Jackery will replace (at Jackery's expense) any Jackery product that fails to operate during the applicable warranty period due to defect in workmanship or material. A replacement product assumes the remaining warranty of the original product.
Limited to Original Consumer Buyer
The warranty on Jackery's product is limited to the original consumer purchaser and is not transferable to any subsequent owner.
Exclusions
Jackery's warranty does not apply to:
·Misused, abused, modified, damaged by accident, or used for anything other than normal consumer use as authorized in Jackery's current product literature.
- Attempted repair by anyone other than an authorized facility
- Any product purchased through an online auction house.
- Jackery's warranty does not apply to the battery cell unless the battery cell is fully charged by you within seven days after you purchase the product and at least once every 6 months thereafter.
To obtain warranty service, contact our customer service team.
M
Madeline M. I can go about 3 days running a microwave twice a day before I need to recharge this thing; less if I use it for other stuff too. It's lighter than expected and so far does what I want it to. High-quality product. Would buy it again!
Jackery 1500_4SS100 + 4x SolarSaga 100W Solar Panel Solar Generator Kit T1G4SP1500G100SP
Questions?
Call Us Now for Personal Assistance or a Price Match:
(800) 590-2738
- Fast and Free Shipping
- No Sales Tax
- Lowest Price Guaranteed
- Easy Returns
Sale Ends: 11:59PM EST
Call Us Now for Personal Assistance or a Price Match:
(800) 590-2738
- Fast and Free Shipping
- No Sales Tax
- Lowest Price Guaranteed
- Easy Returns
Sale Ends: 11:59PM EST
Our Customers Love Us
from 6694 reviewsLuv it !
Fast shipping great customer service fast bike and sturdy
great product
The product is just as it says it was in the description. It came well packaged and was not too bad to put together. We love it.
D.O.P.E
Thank you to EBP...this is a "Bad Ass" of a scooter...Shipping was super fast, assembling was fast but I had to watch a YouTube video to make sure I wasn't missing anything... Yes I am a lady...lol...Sturdy, Strong and Speed is great for me. Im 5'4 190lbs. My Boyfriend believes this scooter is his...and he's 6'2 250lbs...look like I will be purchasing another very soon! Living in NYC and scooters and electric bike are becoming more popular... I have the Hottest scooter in Harlem.. Worth every Dollar.
I am happy with the bike
I have a question I purchased a 2 yr warranty if needed how do I contact someone. I have tried to contact Nakto by calling and I just get a hang up never speaking to anyone.
Please advise.
Just to let you know Jason purchased the bike as a gift for me his mother my name is Jackie
Very good
I like it i enjoy riding it to work
Great product
Just as described, I would say it goes a little faster than expected. Takes a little while to get use to throttle but other than that it’s great.
Soft on the tush!
Great product!
Very good!
Works very good. Thanks!
GREAT BIKE
WE PUT THIS SCOOTER TOGETHER (VERY EASY) JUST FOLLOW WITH THE YOU TUBE LINK. FOR A OLDER PERSON YOU CAN’T GO WRONG.
Yume S10
Love love love my scooter. Just having a little issue with rear brakes, just the brake pad. But other than that. You will love this scooter. Highly recommend it.
Great buy
My wife is able to roam the neighborhood with ease using your 3-wheeler while she is recovering from foot surgery. It is a powerful machine with long lasting battery.
Best, Great, #1, escooter
Terrific tandem, we love our new ride.
We love our new Tandem!
phone holder
works great! Didn't think I would use it but I do,all the time!
fiido t1
it's a great bike,fun,quick,worked great right out of the box! Only wish it had a better display because this one is mostly unusable,lots of range for lots of fun 😀!!!
x
just purchased a Mini Motos 12V/14Ah 35W UTV Kids Electric Ride-On MM-603-UTV-12v
just purchased a Fiido D3 Pro 36V/7.8Ah 250W Folding Electric Bike
just purchased a Skatebolt Tornado Pro A 36V/7.5Ah 350W Street Electric Skateboard A1
