Ridel Cruzer 24V/8Ah 350W Step-Thru Electric Commuter Bike
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Ridel Cruzer 24v/8 Ah 350 Watt Step-Thru Electric Commuter Bike with Front Basket and Removable Battery
Have a Comfortable Commute with this Cruiser Electric Bike!
Travel the streets in style and be comfortable with the Ridel Cruzer Commuter E-Bike! This is an affordable electric bike with a powerful motor and a classic cruiser-bike geometry that is comfortable for beginners and commuters. You will love its vintage look!
It is perfect as a first-time electric bike and ideal for beginners who are just getting started with electric-powered rides. Make sure to follow local road rules and regulations, and wear a helmet whenever you ride electric bicycles.
Comfortable for Daily Rides
You will love to use this bike for daily driving. The Ridel Cruzer Electric Bike is the perfect bike for riders looking for a bike that is comfortable and easy to operate. It comes with a weather-resistant steel alloy frame that makes the ride stable. Just pedal and push the power button, and off you go. The bike comes with a standard Shimano derailleur for riding up hills.
The bike has a relaxed geometry frame so it is fun for long rides and touring. Looking at its price, the Ridel Cruzer is among the best electric bikes for sale today. It is available in a beautiful black color.
A Suitable Bike for Streets and Uphill Routes!
The Ridel Cruzer urban bike is designed for easy riding, but expect it to go uphill. The bike comes with a 350-watt electric motor, so you can still achieve speedy runs. With the pedal assist, you will have no problem biking on rough roads or riding uphill.
The hub motor design has the advantages of being mechanically simpler, providing torque directly to the wheels, and protecting the motor from the elements. It comes with a lithium battery pack, which is removable so you can bring it inside and charge it in your home or office.
Save the Environment with Electric Bikes
Electric bikes are less polluting than cars and motorcycles. Because it is electric, it is very quiet and has no emissions. The carbon footprint of production and daily use of electric-powered bikes are far lower than those with combustion engines. Widespread use of e-bikes means lesser dependence on fossil fuels that can help with global warming and reduce toxic fumes in the air we breathe.
Cut Your Commute!
Electric bicycles are awesome whether you live in the city, suburbs, or rural areas. Because it is a bike, you can use it on bike lanes, alleys, and empty sidewalks to avoid city traffic. It is a perfect choice for users who want to commute without the hassle of driving on congested roads. The bike weight is 61 lbs. so it is easy to pedal. It is an ideal ride for round trips or reaching spots in the city. Have your daily dose of exercise while avoiding city traffic to get to your destination quickly. Purchase the Ridel Cruzer E-Bike here at Electric Bike Paradise!
- If you want a gorgeous electric bike made for easy riding, the Ridel Cruzer is for you. It offers comfort and easy bike riding, which is desirable for long trips and commuting. You will love its vintage-style beach cruiser frame with a step-thru design so you can quickly get on and off the bike. You will love riding it for routes with several stops.
- The Cruzer E-Bike comes with a 24-volt, 350-watt electric motor, so you will find it easy to pedal on the streets. Just push the power button and pedal, and you will find it easy to pedal without catching your breath. With the standard Shimano six-speed derailleur, you can climb hills and achieve good speeds on the road to cut your commute. The motor is located inside the rear wheel hub, which puts the torque directly on the ground. Expect the bike to have no problem riding uphill or rolling on rough roads.
- The bike comes with an 8 ampere-hour battery pack and an astounding range of up to 30 miles (40 kilometers), so it has more range than the competition. The battery pack is made of 18650 lithium cells and comes in a removable battery pack so you can charge it indoors.
- You can use this bike for commuting or round trips. Have no problems traveling with the thumb throttle, which is easy to use and promotes better balance while riding. The Cruzer has three levels of assist, so you can choose to go faster or cover more ground. Control everything with the simple light-up console with buttons.
- It comes with essential parts for a comfortable commute. The Cruzer E-Bike comes with curved handlebars, faux leather grips, and an aluminum guard on the crankset to protect the chain. The bike comes with a Shimano derailleur with seven gears for conquering steep roads. This affordable bike comes with a beautiful cruiser frame and 26-inch wheels with alloy rims.
- The e-bike is made for durability. The frame is made of solid steel alloy and resistant to rust. The bike has a front v-brake and a powerful clutch brake on the rear for good stopping power. Because it has an electric motor, you will have no problem riding over bumps and curbs. The Ridel Cruzer Electric Bike is perfect for commuting and everyday mobility.
A Gorgeous Electric Bike for Cruising the Streets!
Do you need a comfortable electric bike for commuting to work or school? Are you looking to have something usable for high-traffic, urban environments? If you want a bike that is easy to ride, the Ridel Cruzer Commuter E-Bike is for you. It has a classic beach cruiser frame that is easy to pedal and easy on the arms and the back. The Cruzer comes with a 24-volt 350-watt electric motor with three levels of electric assist, so you can travel comfortably and not get drenched in sweat.
Enjoy traveling around the city with the suspension seat and a set of sporty 26-inch alloy rims for a super smooth ride. There is a rear luggage rack and a metal basket on the front for your handbag. It comes with an 8 Ah battery pack that gives it an excellent range of 30 miles, so you can safely use it for round-trip commutes.
Excellent Dimensions
When assembled, the frame size of the Ridel Cruzer e-bike measures 72” inch L x 43” H. The bike weighs 61 lbs with batteries. The front and rear tires measure 26 inches in diameter. There are two USB outlets for charging your phone. Make sure to inspect the unit and test every function before first use. Also, charge the battery for up to four hours before using the bike.
The Ridel Cruzer bike is powered by a 36-volt lithium battery pack with an 8 Ah capacity. Make sure to charge the bike before use. Before riding the bike for the first time, adjust the brakes and inspect the tires. Check every component of the bike before using it.
Equipped with Essentials Right Out of the Box!
The Ridel Cruzer Commuter E-Bike is designed to be used right out of the box, save for some minor assembly. It comes with included features that you will need for the ride. A simple console with buttons shows the battery level, and the pedal assist mode. No more guesswork and fear of suddenly losing power when riding the bike!
You can safely use this bike for daily travels. The brake levers are made of steel alloy, so there are fewer issues of rust in the long term. Even the battery pack is made of high-quality lithium, which has a strong output and many more life cycles than lead batteries.
Avail Premium Electric Bicycles Made by Ridel!
Electric bicycles are the way to go for an active and sustainable lifestyle. It has been proven that riding two wheels allow people to achieve physical activity levels, especially those who aren’t fit enough for exercise. Driving a car in the city can eat up your limited time and cut productivity. Don’t forget the cost of car maintenance, insurance, and gas.
If you want a properly-designed electric bike, get Ridel! We were born in the streets of New York City, and our bikes are designed with maximum fun, gorgeous styling, and smart technology. Our founding team is among the earliest adopters of the latest electric bike technology. Our electric bikes feature the newest innovation and high-quality parts to suit your lifestyle. Get amazing deals plus tons of freebies when you purchase this Ridel Cruzer Electric Bike here at Electric Bike Paradise!
Specifications
- Battery: 24v 8ah Removable
- Range: up To 30mi
- Charge Time: 3h
- Frame: Steel Alloy Frame
- Wheel: 26”
- Tires: 26”x1.75”
- Throttle: No
- Pedal Assist: Yes
- Lights: Front & Back
- Outlet: 2 Usb Ports
- Weight: 61lb
- Display: Led 3 Levels Pas Adjustments
- Gear: Shimano 6 Speed
- Brake: Front V Brake Rear Drum Brake.
- Fenders: Front & Back
- Adjustable: Seat
- Racks: Rear Rack And Front Removable Basket
Sizing
- Wheelbase 49″
- Total Length 72″
- Maximum Seat Height 41″
- Minimum Seat Height 31.5″
- Stand Over Height 16″
- Maximum Handlebar Height 43″
- Minimum Handlebar Height 38″
- Reach 15″
Product Video
Order a Ridel Cruzer 24V/8Ah 350W Step-Thru Electric Commuter Bike from ElectricBikeParadise.com. Free shipping + free gifts on all of our Ridel Electric Commuter Bikes. Buy today and get a discount, free shipping, and a free gift!
Normally, Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if product is in stock, however, due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders. Order processing times of some brands can take up to 7-14 days. This is an industry-wide issue caused by the high demand of our products due to Covid-19 and the strain on supply chains. We appreciate your patience and understanding. Please see the specific brand shipping policy for current estimates of order fulfillment times. Please contact us by phone at (800) 590-2738 or email us at support@electricbikeparadise.com with any questions you may have.
Please see below Electric Bike Paradise Shipping time Delivery Info Policy By Brands
Shipping & Delivery
RIDEL Bikes currently offer shipping services in the US.
RIDEL Bikes offers FREE Shipping with FedEx Ground (US Domestic).
Orders for in-Stock items will be shipped out on the same day (before 14:00EST) .Once your order has been processed, you will receive a confirmation email with shipment tracking information.
Our Free Shipping policy is for ONE delivery. Our shipping partners will typically make multiple attempts to deliver your new e-bike. If for any reason a subsequent delivery is required, you will be charged for those delivery fees.
Expedited shipping services are also available, transit time and cost vary depending on the destination. Address specific information can be found in the shipping calculator while checking out or here.
If you would like to make an address change to your order, you have 24 hours to notify our Support team. After 24 hours, there will be a $25 change fee if your order has not yet been processed/shipped.
Shipping information and policies only apply to the 48 contiguous United States. Unfortunately, at this time we do not ship to Hawaii, or Alaska.
* A signature will be required upon delivery of any order valued at $300 or higher. Any person in the household can sign for the order.
For all Pre-Order purchases, please refer to the product page for shipping updates.
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
Order Confirmation:
- You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
- As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
- If your item is on backorder or unavailable, we will reach out to you via email.
- If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
Order Shipment:
- If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will usually ship within 1-2 business days from the date of your order, unless it is a backorder or built-to-ship product.
- We will send you the tracking information as soon as it ships to the email address you provided when checking out.
- We ship daily via UPS Ground, Fed Ex Ground, and various LTL Freight carriers to the lower 48 states.
- Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at an additional cost.
- We do not offer Cash On Delivery.
- A phone number is required by the freight company so a delivery appointment can be made.
- Failure to provide a good phone number you can be easily reached at may cause a delay in delivery as freight items will not be delivered without an appointment.
- A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
- Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
- As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
- To avoid a delay in receiving your order from customs, consider the following:
- Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
- We do not refund original shipping charges for goods that are refused for delivery at customs.
- We will deduct all additional fees resulting from refused international shipments from your refund.
- If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
- If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
- We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
- If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@electricbikeparadise.com.
Damages:
- Please inspect the packaging of your items when they arrive.
- If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.
- If your item(s) do arrive damaged, please send photos to support@electricbikeparadise.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
- All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
- If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
- If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Backorders:
- From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
- The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
- If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
- Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.
Important Freight LTL Shipment
- When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
- You need to be at the delivery address during the delivery window to receive and sign for the item.
- The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
- Please make sure the phone number you entered at checkout is a good number to contact you at.
- Don't screen your calls until your item has been delivered.
- The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
- Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):
- Carton damage requires visual inspection of contents of the unit.
- ElectricBikeParadise.com recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify ElectricBikeParadise.com immediately.
- IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
- Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Carton packaging has excessive damage with the exposed product:
- Refuse shipment
- Sign carrier paperwork: “Carton damaged and refused”
- Notify ElectricBikeParadise.com immediately.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@electricbikeparadise.com.
Returns, Refunds, Cancellation, and Pre-Order Policy
ElectricBikeParadise.com is committed to providing the best customer service in the Electric Bike industry. Our goal is to make your shopping experience as easygoing as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
ElectricBikeParadise.com 30-Day Satisfaction Guarantee Return Policy
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 30 days of the delivery date.
- Our return policy applies to cancellations made after an item has been physically shipped or refused at the time of delivery.
- We will refund the product price minus any applicable fees and charges.
- Original shipping charges are non-refundable.
- You are responsible for any return shipping charges.
- Refunds will be applied to the same payment method used when the original purchase was made.
The Following Cannot Be Returned
- Products that are eligible for parts under manufacturer warranty
- Products that have had their original manufacturer packaging opened
- Products that have been out of their original manufacturers' packaging
It is the customer's responsibility to return the merchandise in a new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return requests must be submitted in writing and sent to support@electricbikeparadise.com
*Exclusions
ElectricBikeParadise.com works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under the "Returns" tab on the product page and below:
ElectricBikeParadise.com Returns Policy By Brands
Order Cancellation
Cancellation of unshipped orders will be subject to a 10% restocking fee (for pre-orders as well as in-stock items). Cancellation of orders that have already shipped out, or which are shipped prior to the cancellation instruction reaching the relevant warehouse in time to halt shipment, will be subject to a 20% restocking fee. Ridel Bikes cannot guarantee that your order cancellation request will reach the shipping warehouse in time to halt the shipment, so please notify Ridel Bikes as early as possible of your intention to cancel your order. We will calculate restocking fees on a per-item basis, with regard to whether the cancellation request resulted in the shipment of that particular item being halted. Refunds will be made to the method of payment used for the order.
Please note:
- Ridel Bikes allows no returns after 14 days of receipt.
- To be eligible for a return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that the customer received it.
- Any packaging must be sealed and unopened.
- The customer will pay $175 shipping fee (withheld from refund).
Returns Of Unused Equipment
Unused bikes, parts and accessories may be returned within 14 days of your receipt of the products by contacting us. Please ship your bike back in its original box. The product will be subject to a 20% restocking fee. Original shipping charges are non-refundable. The customer pays for shipment both directions if they wish to make an exchange.
Non-returnable items include, but are not limited to:
- Used, undamaged equipment
- Wearable items (clothing, hats, etc.)
- Batteries
- Special orders
- Gift cards
- Gifted orders
- Items that display wear
If non-returnable items are returned without authorization from our Customer Support Team, they will be returned to the customer immediately and the customer will be notified. Restocking fees may apply to unauthorized returns.
Returns Of Defective Equipment
Defective equipment is covered by our Warranty Policy. Contact Ridel Bikes to get started with a warranty claim. Before a return is sent, the customer must have written approval of said return from Ridel Bikes. If a customer sends a return without the written consent of Ridel Bikes, a refund will not be issued and the customer must pay shipping to return the item. If your approved return passes our inspection, you may receive an exchange, store credit, or refund. Please address your return to: Ridel Group LLC 20-21 Wagaraw Rd., Building 30 Fair Lawn, NJ 07410. Please notify us. If possible, please provide a tracking number.RETURN PROCEDURE
- All return requests must be submitted in writing and sent to support@electricbikeparadise.com
- If your return is approved you will receive an email from us with return instructions.
- Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
- We recommend taking a picture of the package and/or the item before shipping.
- Ship the package. We will either provide you with a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
- Please provide us with the tracking number.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.
QUESTIONS? EMAIL US: SUPPORT@ELECTRICBIKEPARADISE.COM
CANCELLATIONS
All cancelled orders are subject to a 5% cancellation fee. This fee covers our costs from our credit card processing company and our administrative costs of handling your cancellation. Whenever we refund an order, we are not refunded our merchant card processing fees and it takes our team time to deal with your cancellation, which costs us money.
Please be careful before you place your order that you fully understand that the product is right for you, and that if there is any lead time associated with the product, as there is with built-to-order products for instance, that you are aware and ok with it.
If your order has not been shipped yet, this is the only fee you will incur.
If your order has been shipped, the standard return procedure applies and more fees will apply like shipping costs and return shipping costs, and restocking fees if any. We do not charge restocking fees, we only pass them on from our supplier.
Refunds will only be issued to the original credit card or your financing account that you used when placing your order. We do not issue checks or cash refunds.
The only time we will waive this fee is if you request your order to be cancelled due to out of stock or extended lead time. However, if you choose to change your order to another product that's in stock, we may reward you with either an additional discount of our choosing or an additional free gift.
PRE-ORDERS
We rely on just-in-time fulfillment from our suppliers to provide you with a vast array of products for sale at low factory-direct pricing. This allows us to cut the costs of overhead and middle-men and pass those savings onto you. Sometimes, products are so popular that they go out of stock before the next shipment arrives at our supplier's warehouse.
If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available.
If you can't or don't want to wait, you can choose an alternative product. At that point, we will either charge or refund you the difference, update your order, and ship out the alternative product.
If you don't want an alternative product, you can cancel your order without any cancellation fee.
If you choose to accept the ETA and wait for your product, your order will be placed on pre-order status. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives.
If you choose to cancel your order after you have confirmed your pre-order, and it still hasn't shipped yet (like in the case that it gets delayed further) then you will be charged the 5% cancellation fee we must charge to recoup the losses we incur from our credit card processing company when we issue refunds.
If you choose to cancel your pre-order after the product has shipped, the normal return policy applies.
Thanks for your understanding.
QUESTIONS? EMAIL SUPPORT@ELECTRICBIKEPARADISE.COM
DAMAGED MERCHANDISE
In the event of damage to your product in shipping, please contact support@electricbikeparadise.com to arrange for replacement and pick-up of the damaged product. Please refer to our Shipping Policy for more details.
EMAIL: SUPPORT@ELECTRICBIKEPARADISE.COM
DEFECTIVE MERCHANDISE
Most of our products come with at least a 1-year manufacturer's warranty. The warranty information can be found under the "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
EMAIL SUPPORT@ELECTRICBIKEPARADISE.COM
PLEASE READ!
It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days, or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.
We work very hard to ensure that we offer the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.
To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates, holiday sale, and "buy one, get one free" offers are not eligible
- The item must be in stock on the competitor's website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
If you want to check if we can price match a product before you place your order, please contact us.
The Following Brands Are Excluded:
Welcome to Electric Bike Paradise
We are passionate about helping you find the best Electric Bike, Electric Scooter, Electric Skateboard, Mobility Scooter, or Electric Wheelchair for your needs. We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the Electric Bike market. Our customers include recreational cyclists, daily commuters, elderly, and obese who are seeking to be healthy and physically fit. Our customers are seeking an electric bike or scooter or skateboard to enjoy daily adventures, explore more, reduce stress, improve their heart health, avoid arthritis, improve their breathing, lower the impact on their knees during exercise, improve their sleep, improve their immune system, lower their risk of diabetes, boost their energy level and lose weight.
What sets us apart from the rest? Large generic retailers lack the specialized knowledge to answer specific questions on assembly warranty and product benefits and features. We know our Electric Bikes inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.
Our Commitment To You
- World-class customer service.
- FREE shipping to the lower 48 USA on every order and no sales tax outside Wyoming.
- Most Electric Bikes, Scooters, Wheelchairs, and Skateboards come 95% assembled with very little assembly required. *Some exclusions apply. Please see product page for details.
- We guarantee that our prices are the lowest online.
- We have been in business since 2010 and have thousands of satisfied customers, see what they had to say here!
Our Mission: "To Help You Get Healthy and Physically fit"
At Electric Bike Paradise, our mission is to help you get healthy and physically fit. Electric Bikes have allowed recreational cyclists, daily commuters, elderly, and obese to be healthy and physically fit. We want to help you enjoy daily adventures, explore more, reduce your stress, improve your heart health, avoid arthritis, improve your breathing, lower the impact on your knees during exercise, improve your sleep, improve your immune system, lower your risk of diabetes, boost your energy level and lose weight.
We believe Electric Bikes are revolutionizing the way people enjoy their day while cycling. With the increasing popularity of the Electric Bikes and Scooters, everybody's specific needs can be met.
We provide the following value-added benefits with every order:
- 100% Secure Shopping
- We Value Your Privacy
- Trusted Brand Names
- Authorized Online Dealer
- Best Return Policy
- Free Shipping Every day
- Low Price Guarantee
- Satisfaction Guarantee
- Courteous Sales Experts
Worried About Price?
- We are an authorized dealer for our suppliers and we ship directly from their warehouse.
- With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
- We offer fast free shipping zero taxes anywhere except for Wyoming, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.
We understand buying an Electric Bike, Scooter, Wheelchair, or Skateboard is a significant investment so we want to make the buying process as easy as possible for you.
Go ahead and place your order today and if you have any questions give us a call or email us at support@electricbikeparadise.com.
How We Give Back To The Community
We love to give back to our community. From assisting health enthusiasts choose their perfect rides to helping less fortunate communities, we've done it all. Our love for electric bikes extends far beyond our local community. We want to help the world. We've partnered with People For Bikes and World Bicycle Relief to help people not just in the USA but around the world live a better life with the help of an Electric Bike. It's amazing what a difference an Electric Bike can make to a person's life. Watch this video to learn more about what the People For Bikes and World Bicycle Relief does for the communities.
We donate a portion of our profits to People For Bikes and World Bicycle Relief. All proceeds go to help the people of small communities get a bicycle of their own, to help promote a healthier future with biking, and help themselves create a better and healthier lives.
Meet The Founder
The owner, Trevor, is from Seattle, Washington and started selling bicycles, electric bikes, and electric scooters online in 2010 and eventually built Electric Bike Paradise to serve customers all over the USA.
In 2013, Trevor was introduced to Electric Bikes when he was in college. He was selling fixed gear bikes and road bikes, beach cruiser bikes, and tandem bikes on eBay and Amazon and went to buy a used fixie bike from a seller on craigslist to use as a personal commuter bike.
That seller happened to be Tim, the founder of BMEbikes. He met Tim and his brother who showed Trevor the electric bikes they were creating as a side-project in the back of their car turbocharging business in Northridge, California. Tim let Trevor test ride an electric bike and Trevor was blown away. It was like a cross between a motorcycle and a bicycle but all-electric and super quiet.
Trevor went online to start looking for suppliers of electric bicycles and he found his first supplier of electric bikes, Micargi Electric Bikes. Since then, Trevor and his team of dedicated customer service assistants have shipped over 100,000 electric bikes, electric scooters, electric skateboards, mobility scooters, electric wheelchairs and more to customers all around the world.
Up until this point, Trevor had no idea electric bikes even existed. He did some searching online but couldn't find an online store that was easy to shop or had a wide-selection and educational articles to help him learn about electric bikes. He decided to start a website called Electric Bike Paradise, the one you're on right now, to help those who want to shop, browse, and learn all in one place.
Trevor is also selling Mobility Scooters, Power Wheelchairs, and Patient Care Products online through his website Mobility Paradise. Mobility Paradise, just like Electric Bike Paradise is also committed to providing full selection of quality products with the best prices and exceptional customer service. Make your daily life easier with just one click and visit MobilityParadise.com now for a wide selection of scooters and more.
Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Operating online-only means we can offer all this without sacrificing any of the things that made us excited to start this business in the first place like being able to travel and help people all over the world.
Our Customer Support Team
Our team operates out of an office space in Wyoming and due to COVID-19 most of our team now works remotely from home. In order to keep our prices low and make our fulfillment processes as efficient as possible, all of our products now ship directly from our supplier's warehouses which are located throughout the continental USA.
Our Warehouses
Our supplier's warehouses are located strategically throughout the continental USA. Every supplier we work with ensures product quality and packing quality before each shipment. The carriers we use to ship the products are carefully chosen from their history of speedy delivery capability and their care in the delivery of packages without damages.
How To Contact Us
You can call our customer support and sales team Mon-Sun at 8am-8pm EST at (800) 590-2738.
You can chat live with our customer support and sales team Mon-Sun 8am-8pm EST, just look for the button in the lower-right corner that says "Chat with us."
You can email our customer support team and sales team: support@electricbikeparadise.com and we will reply within 1-2 hours during regular business hours Mon-Sun 8am-8pm EST.
You can write to us:
5830 E 2nd St, Ste. 7000 #715
Casper, WY 82609
We hope you enjoy our Electric Bike as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.
If you want to learn more about Electric Bikes, why you should get one, what they are, how they work, and when the best time to get one is, check out our Electric Bike Buying Guide.
If you're considering getting an electric bike, electric scooter, electric skateboard, mobility scooter, or electric wheelchair but don't have the cash or credit available to pay for one right now, you may be thinking about other financing options. We offer one of the best financing programs in the industry.
We have partnered with the best financing companies to give you the best chance of qualifying for credit. You will be required to apply for financing. You will fill out a credit line application. You are subject to credit approval.
Electric Bike Paradise has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.
You'll usually get a decision within seconds and be able to purchase that brand new electric bike or electric scooter of your dreams right from our website shipped directly to your door as fast as 3-10 business days. You have three options for financing: Paypal, Klarna, and Shop Pay Installments.
What types of financing options does Klarna offer?
How to apply for Klarna financing?
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On product page select Add to Cart.
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On shopping cart page select Secure Checkout.
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- Fill out form with your personal information.
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Select Continue to shipping method.
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Select your preferred Shipping method.
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Select Continue to payment method
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Select Slice it. Pay over time with Klarna.
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Select Complete Order.
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- Select preferred monthly payment options that are available. (Please note that monthly payment options are dependent on your cart balance and what Klarna decides to offer, we cannot change the financing options)
Examples
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Click Place Order.
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- Fill out form.
- Click Continue.
- Know instantly if you are approved for financing with Klarna.
- Receive a confirmation email outlining your purchase, due date(s), and other useful information once your product ships out.
- Contact Klarna customer service at any time with questions about your purchase.
- Contact support@electricbikeparadise.com or (800) 590-2738 if you have any questions. We are happy to help! :)
What types of financing options does Paypal offer?
The world-renowned recognized and respected leader in financing, PayPal, has offered customers of Electric Bike Paradise an exclusive deal to get financing for any Electric Bike over $99. NO INTEREST IF PAID IN THE FULL WITHIN 6 MONTHS!
PayPal Credit is a reusable credit line available on purchases at thousands of stores that accept PayPal. It's also available for purchases on eBay and exclusively at thousands of other online stores. Plus, it comes with the same security and flexibility you trust from PayPal.
If applying for Paypal Credit you will need to have a Paypal account or create one.
PayPal Credit is subject to credit approval as determined by the lender, Comenity Capital Bank, and is available to US customers who are of legal age in their state of residence. Promotional offers may not be available for purchases made on a mobile device.
The financing lasts for 6 months and is only valid on approved credit.
How Do I Apply for Paypal Financing?
(Please read the entirety of the instructions before you email or call. The next step may answer the question you have about the steps before it.)
**OR You will receive an instant denial. Electric Bike Paradise has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.
What Is The Option To Pay In Installments on Shop Pay?
- Add items to your cart.
- Check out with Shop Pay.
- Choose to pay in 4 installments.
Your first payment is either due at checkout or 2 weeks after your purchase. The next 3 remaining installments are automatically charged to your card saved on Shop Pay every 2 weeks. Don't worry, you'll get an email reminder before each payment to remind you.
Buy now, pay later with Shop Pay
FAQs about Shop Pay Installments
No, there are no late fees if you miss a scheduled payment.
What if I make a return on a purchase made through Installments with Shop Pay?
If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following:
- A smaller payment balance on the final payment
- Less future payments on the remaining loan balance
If your refund amount is more than the amount remaining on your Shop Pay Installments balance, then you can expect to receive the difference as a refund to your original debit card or credit card payment method within 3 to 10 business days.
Which payment methods are accepted if I use the option to pay Installments on Shop Pay?
The installments option on Shop Pay is available on debit and credit cards.
Have more questions?
- For questions about installment payments on Shop Pay, visit shop.affirm.com/help.
- For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.
If you have any issues with your product, please call us at (800) 590-2738 or email us at support@electricbikeparadise.com and we will assist you in filing a warranty claim with the manufacturer. Each manufacturer we stock has a different warranty, so please read the warranty that pertains to the specific manufacturer for which your item pertains.
Electric Bike Paradise Warranty Policy By Brands
Warranty Policy
At Ridel Bikes, we take great pride in the quality and durability of our products. We are confident that you will be impressed as well, and we stand behind all of our products.
Every bike is covered under a limited one (1) year warranty for the original owner against all manufacturing defects in material or workmanship. Warranty parts will only be shipped within the continental United States and Hawaii.
Ridel Bikes’ bicycle components include:
- Electrical parts: motor, controller, LCD display
- Mechanical parts: forks, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, throttle, wiring harness, kickstand, reflectors, and hardware
These parts are warranted to be free from manufacturer defects in materials and/or workmanship for a one (1) year period from the date of original purchase.
Wear and tear is not covered under warranty. Ridel Bikes’ lithium ion batteries are warranted to be free from manufacturing defects in materials and/or workmanship for a one (1) year period from the date of original purchase. The battery warranty does not include damage caused by power surges, use of an improper charger, improper maintenance or other such misuse, and normal wear or water damage.
Scope of Warranty Service
What will we do to correct problems with your bike?
- If a component is deemed defective or damaged prior to usage by the owner (including damage from shipping), we will issue a replacement part. In addition, we will assist in replacing any defective part(s).
- We will provide the original owner with a replacement product if the product cannot be repaired after a reasonable number of tries, as determined by Ridel Bikes.
If a component is deemed to be defective or damaged, and the cause is not determined to be user error, we will issue a replacement part. We will assist you in replacing any defective part. We will replace any parts deemed to have been damaged during shipping. We will provide you with a replacement product if the product cannot be repaired after a reasonable number of tries, as determined by Ridel Bikes.
What will we not do?
- Ridel will not replace any parts without first being provided with photos or videos of the damaged part.
- We will not offer warranty service to second owners.
- We will not replace any damaged parts if the damage is determined to have been caused by the user.
- We will not pay for any third-party service or part replacement unless agreed upon with Ridel Bikes prior to any services.
- Ridel Bikes will not cover any damage that may occur during shipping if the owner arranges their own shipping option, or if the bike is shipped using a freight forwarder or similar service.
Warranty Exclusion
The following situations are excluded from this warranty, or lead to exclusion from this warranty:
- Wear and tear are not covered under warranty for components.
- The battery warranty does not include damage from power surges, use of an improper charger, improper maintenance or misusage, normal wear, water damage, or improper upkeep (refer to the manual for upkeep).
- Damage resulting from omitted or incorrect adjustment(s) or worn components.
- Warranty claims not made in accordance with our Warranty Claims Process (see below).
- Damage to or failure of products resulting from weather or normal wear and tear.
- Theft, robbery, vandalism, intentional damage, damage resulting from bumps and scrapes after possession of the product has been transferred to the customer.
- Products with damage resulting from improper maintenance (e.g., storing battery fully discharged over the winter).
- Any electrical component that has been opened, altered, partially disassembled, or completely disassembled, except by Ridel Bikes or an authorized Ridel Bikes dealer.
- Products that have been lent, leased, or rented commercially.
- Bicycles not registered with Ridel Bikes by the customer within 60 days of delivery/sale.
- Any damage resulting from the use of a third-party battery charger.
- If the customer arranges their own shipping option, or if the bike is shipped using a freight forwarder or similar service.
Claims (Warranty Claims Process)
Register your bike within 60 days of purchase. Other goods purchased from partner sites do not require registration.
- If you suspect that any part/component is defective, do not attempt to repair or replace it yourself, or try to have it repaired or replaced before contacting Ridel Bikes. Doing so may invalidate your warranty and may cause additional damage, not necessarily limited to the products in question, and may also create the risk of injury.
- Contact Ridel Bikes via email to submit your warranty claim: support@ridelbikes.com. Ridel Bikes will not replace any component without first being provided with photos or video of the damaged part.
- We will contact you to make plans for inspection and any warranty repairs
All claims to this warranty must be made through Ridel Bikes. Proof of purchase may be required with any warranty request. Before making a warranty claim, we suggest that you contact our Technical Support Team as there may be a simple fix for your problem. Valid warranty claims will be processed through Ridel Bikes within one (1) year of initial purchase.
Ridel Cruzer 24v/8 Ah 350 Watt Step-Thru Electric Commuter Bike with Front Basket and Removable Battery
Have a Comfortable Commute with this Cruiser Electric Bike!
Travel the streets in style and be comfortable with the Ridel Cruzer Commuter E-Bike! This is an affordable electric bike with a powerful motor and a classic cruiser-bike geometry that is comfortable for beginners and commuters. You will love its vintage look!
It is perfect as a first-time electric bike and ideal for beginners who are just getting started with electric-powered rides. Make sure to follow local road rules and regulations, and wear a helmet whenever you ride electric bicycles.
Comfortable for Daily Rides
You will love to use this bike for daily driving. The Ridel Cruzer Electric Bike is the perfect bike for riders looking for a bike that is comfortable and easy to operate. It comes with a weather-resistant steel alloy frame that makes the ride stable. Just pedal and push the power button, and off you go. The bike comes with a standard Shimano derailleur for riding up hills.
The bike has a relaxed geometry frame so it is fun for long rides and touring. Looking at its price, the Ridel Cruzer is among the best electric bikes for sale today. It is available in a beautiful black color.
A Suitable Bike for Streets and Uphill Routes!
The Ridel Cruzer urban bike is designed for easy riding, but expect it to go uphill. The bike comes with a 350-watt electric motor, so you can still achieve speedy runs. With the pedal assist, you will have no problem biking on rough roads or riding uphill.
The hub motor design has the advantages of being mechanically simpler, providing torque directly to the wheels, and protecting the motor from the elements. It comes with a lithium battery pack, which is removable so you can bring it inside and charge it in your home or office.
Save the Environment with Electric Bikes
Electric bikes are less polluting than cars and motorcycles. Because it is electric, it is very quiet and has no emissions. The carbon footprint of production and daily use of electric-powered bikes are far lower than those with combustion engines. Widespread use of e-bikes means lesser dependence on fossil fuels that can help with global warming and reduce toxic fumes in the air we breathe.
Cut Your Commute!
Electric bicycles are awesome whether you live in the city, suburbs, or rural areas. Because it is a bike, you can use it on bike lanes, alleys, and empty sidewalks to avoid city traffic. It is a perfect choice for users who want to commute without the hassle of driving on congested roads. The bike weight is 61 lbs. so it is easy to pedal. It is an ideal ride for round trips or reaching spots in the city. Have your daily dose of exercise while avoiding city traffic to get to your destination quickly. Purchase the Ridel Cruzer E-Bike here at Electric Bike Paradise!
- If you want a gorgeous electric bike made for easy riding, the Ridel Cruzer is for you. It offers comfort and easy bike riding, which is desirable for long trips and commuting. You will love its vintage-style beach cruiser frame with a step-thru design so you can quickly get on and off the bike. You will love riding it for routes with several stops.
- The Cruzer E-Bike comes with a 24-volt, 350-watt electric motor, so you will find it easy to pedal on the streets. Just push the power button and pedal, and you will find it easy to pedal without catching your breath. With the standard Shimano six-speed derailleur, you can climb hills and achieve good speeds on the road to cut your commute. The motor is located inside the rear wheel hub, which puts the torque directly on the ground. Expect the bike to have no problem riding uphill or rolling on rough roads.
- The bike comes with an 8 ampere-hour battery pack and an astounding range of up to 30 miles (40 kilometers), so it has more range than the competition. The battery pack is made of 18650 lithium cells and comes in a removable battery pack so you can charge it indoors.
- You can use this bike for commuting or round trips. Have no problems traveling with the thumb throttle, which is easy to use and promotes better balance while riding. The Cruzer has three levels of assist, so you can choose to go faster or cover more ground. Control everything with the simple light-up console with buttons.
- It comes with essential parts for a comfortable commute. The Cruzer E-Bike comes with curved handlebars, faux leather grips, and an aluminum guard on the crankset to protect the chain. The bike comes with a Shimano derailleur with seven gears for conquering steep roads. This affordable bike comes with a beautiful cruiser frame and 26-inch wheels with alloy rims.
- The e-bike is made for durability. The frame is made of solid steel alloy and resistant to rust. The bike has a front v-brake and a powerful clutch brake on the rear for good stopping power. Because it has an electric motor, you will have no problem riding over bumps and curbs. The Ridel Cruzer Electric Bike is perfect for commuting and everyday mobility.
A Gorgeous Electric Bike for Cruising the Streets!
Do you need a comfortable electric bike for commuting to work or school? Are you looking to have something usable for high-traffic, urban environments? If you want a bike that is easy to ride, the Ridel Cruzer Commuter E-Bike is for you. It has a classic beach cruiser frame that is easy to pedal and easy on the arms and the back. The Cruzer comes with a 24-volt 350-watt electric motor with three levels of electric assist, so you can travel comfortably and not get drenched in sweat.
Enjoy traveling around the city with the suspension seat and a set of sporty 26-inch alloy rims for a super smooth ride. There is a rear luggage rack and a metal basket on the front for your handbag. It comes with an 8 Ah battery pack that gives it an excellent range of 30 miles, so you can safely use it for round-trip commutes.
Excellent Dimensions
When assembled, the frame size of the Ridel Cruzer e-bike measures 72” inch L x 43” H. The bike weighs 61 lbs with batteries. The front and rear tires measure 26 inches in diameter. There are two USB outlets for charging your phone. Make sure to inspect the unit and test every function before first use. Also, charge the battery for up to four hours before using the bike.
The Ridel Cruzer bike is powered by a 36-volt lithium battery pack with an 8 Ah capacity. Make sure to charge the bike before use. Before riding the bike for the first time, adjust the brakes and inspect the tires. Check every component of the bike before using it.
Equipped with Essentials Right Out of the Box!
The Ridel Cruzer Commuter E-Bike is designed to be used right out of the box, save for some minor assembly. It comes with included features that you will need for the ride. A simple console with buttons shows the battery level, and the pedal assist mode. No more guesswork and fear of suddenly losing power when riding the bike!
You can safely use this bike for daily travels. The brake levers are made of steel alloy, so there are fewer issues of rust in the long term. Even the battery pack is made of high-quality lithium, which has a strong output and many more life cycles than lead batteries.
Avail Premium Electric Bicycles Made by Ridel!
Electric bicycles are the way to go for an active and sustainable lifestyle. It has been proven that riding two wheels allow people to achieve physical activity levels, especially those who aren’t fit enough for exercise. Driving a car in the city can eat up your limited time and cut productivity. Don’t forget the cost of car maintenance, insurance, and gas.
If you want a properly-designed electric bike, get Ridel! We were born in the streets of New York City, and our bikes are designed with maximum fun, gorgeous styling, and smart technology. Our founding team is among the earliest adopters of the latest electric bike technology. Our electric bikes feature the newest innovation and high-quality parts to suit your lifestyle. Get amazing deals plus tons of freebies when you purchase this Ridel Cruzer Electric Bike here at Electric Bike Paradise!
Specifications
- Battery: 24v 8ah Removable
- Range: up To 30mi
- Charge Time: 3h
- Frame: Steel Alloy Frame
- Wheel: 26”
- Tires: 26”x1.75”
- Throttle: No
- Pedal Assist: Yes
- Lights: Front & Back
- Outlet: 2 Usb Ports
- Weight: 61lb
- Display: Led 3 Levels Pas Adjustments
- Gear: Shimano 6 Speed
- Brake: Front V Brake Rear Drum Brake.
- Fenders: Front & Back
- Adjustable: Seat
- Racks: Rear Rack And Front Removable Basket
Sizing
- Wheelbase 49″
- Total Length 72″
- Maximum Seat Height 41″
- Minimum Seat Height 31.5″
- Stand Over Height 16″
- Maximum Handlebar Height 43″
- Minimum Handlebar Height 38″
- Reach 15″
Product Video
Order a Ridel Cruzer 24V/8Ah 350W Step-Thru Electric Commuter Bike from ElectricBikeParadise.com. Free shipping + free gifts on all of our Ridel Electric Commuter Bikes. Buy today and get a discount, free shipping, and a free gift!
Electric Bike Paradise is your number one source for Electric Bikes, Electric Scooters, Electric Skateboards, Mobility Scooters and Electric Wheelchairs. With full customer support, including lifetime expert advice, and a guaranteed low price, you can feel confident buying from us. To learn more about electric bikes, read our Electric Bike Buying Guide. Call us to order at (800) 590-2738 Monday-Sunday 8am-8pm EST.
DISCLAIMER: This motor-powered bicycle or scooter may have a motor-assisted speed of 25 km/h or 15.5 mph, and if so, is NOT to be used for transport of people on public access ways without first being registered with the state according to state laws and the operator being legally licensed to drive on public access ways. We do not assume any liability for any usage of this product, especially outside the legal boundaries of your local state laws. If you are looking for information on whether this product is legal to use on public access ways in your local area, please consult an attorney.
COVID-19 Shipping Delays Notice: Normally, Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if product is in stock, however, due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders. Order processing times of some brands can take up to 7-14 days or more. This is an industry-wide issue caused by the high demand of our products due to Covid-19 and the strain on supply chains. We appreciate your patience and understanding. Please see the specific brand shipping policy for current estimates of order fulfillment times. Please contact us by phone at (800) 590-2738 or email us at support@electricbikeparadise.com with any questions you may have.
Normally, Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if product is in stock, however, due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders. Order processing times of some brands can take up to 7-14 days. This is an industry-wide issue caused by the high demand of our products due to Covid-19 and the strain on supply chains. We appreciate your patience and understanding. Please see the specific brand shipping policy for current estimates of order fulfillment times. Please contact us by phone at (800) 590-2738 or email us at support@electricbikeparadise.com with any questions you may have.
Please see below Electric Bike Paradise Shipping time Delivery Info Policy By Brands
Shipping & Delivery
RIDEL Bikes currently offer shipping services in the US.
RIDEL Bikes offers FREE Shipping with FedEx Ground (US Domestic).
Orders for in-Stock items will be shipped out on the same day (before 14:00EST) .Once your order has been processed, you will receive a confirmation email with shipment tracking information.
Our Free Shipping policy is for ONE delivery. Our shipping partners will typically make multiple attempts to deliver your new e-bike. If for any reason a subsequent delivery is required, you will be charged for those delivery fees.
Expedited shipping services are also available, transit time and cost vary depending on the destination. Address specific information can be found in the shipping calculator while checking out or here.
If you would like to make an address change to your order, you have 24 hours to notify our Support team. After 24 hours, there will be a $25 change fee if your order has not yet been processed/shipped.
Shipping information and policies only apply to the 48 contiguous United States. Unfortunately, at this time we do not ship to Hawaii, or Alaska.
* A signature will be required upon delivery of any order valued at $300 or higher. Any person in the household can sign for the order.
For all Pre-Order purchases, please refer to the product page for shipping updates.
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
Order Confirmation:
- You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
- As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
- If your item is on backorder or unavailable, we will reach out to you via email.
- If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
Order Shipment:
- If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will usually ship within 1-2 business days from the date of your order, unless it is a backorder or built-to-ship product.
- We will send you the tracking information as soon as it ships to the email address you provided when checking out.
- We ship daily via UPS Ground, Fed Ex Ground, and various LTL Freight carriers to the lower 48 states.
- Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at an additional cost.
- We do not offer Cash On Delivery.
- A phone number is required by the freight company so a delivery appointment can be made.
- Failure to provide a good phone number you can be easily reached at may cause a delay in delivery as freight items will not be delivered without an appointment.
- A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
- Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
- As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
- To avoid a delay in receiving your order from customs, consider the following:
- Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
- We do not refund original shipping charges for goods that are refused for delivery at customs.
- We will deduct all additional fees resulting from refused international shipments from your refund.
- If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
- If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
- We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
- If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@electricbikeparadise.com.
Damages:
- Please inspect the packaging of your items when they arrive.
- If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.
- If your item(s) do arrive damaged, please send photos to support@electricbikeparadise.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
- All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
- If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
- If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Backorders:
- From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
- The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
- If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
- Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.
Important Freight LTL Shipment
- When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
- You need to be at the delivery address during the delivery window to receive and sign for the item.
- The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
- Please make sure the phone number you entered at checkout is a good number to contact you at.
- Don't screen your calls until your item has been delivered.
- The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
- Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):
- Carton damage requires visual inspection of contents of the unit.
- ElectricBikeParadise.com recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify ElectricBikeParadise.com immediately.
- IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
- Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Carton packaging has excessive damage with the exposed product:
- Refuse shipment
- Sign carrier paperwork: “Carton damaged and refused”
- Notify ElectricBikeParadise.com immediately.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@electricbikeparadise.com.
Returns, Refunds, Cancellation, and Pre-Order Policy
ElectricBikeParadise.com is committed to providing the best customer service in the Electric Bike industry. Our goal is to make your shopping experience as easygoing as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
ElectricBikeParadise.com 30-Day Satisfaction Guarantee Return Policy
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 30 days of the delivery date.
- Our return policy applies to cancellations made after an item has been physically shipped or refused at the time of delivery.
- We will refund the product price minus any applicable fees and charges.
- Original shipping charges are non-refundable.
- You are responsible for any return shipping charges.
- Refunds will be applied to the same payment method used when the original purchase was made.
The Following Cannot Be Returned
- Products that are eligible for parts under manufacturer warranty
- Products that have had their original manufacturer packaging opened
- Products that have been out of their original manufacturers' packaging
It is the customer's responsibility to return the merchandise in a new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return requests must be submitted in writing and sent to support@electricbikeparadise.com
*Exclusions
ElectricBikeParadise.com works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under the "Returns" tab on the product page and below:
ElectricBikeParadise.com Returns Policy By Brands
Order Cancellation
Cancellation of unshipped orders will be subject to a 10% restocking fee (for pre-orders as well as in-stock items). Cancellation of orders that have already shipped out, or which are shipped prior to the cancellation instruction reaching the relevant warehouse in time to halt shipment, will be subject to a 20% restocking fee. Ridel Bikes cannot guarantee that your order cancellation request will reach the shipping warehouse in time to halt the shipment, so please notify Ridel Bikes as early as possible of your intention to cancel your order. We will calculate restocking fees on a per-item basis, with regard to whether the cancellation request resulted in the shipment of that particular item being halted. Refunds will be made to the method of payment used for the order.
Please note:
- Ridel Bikes allows no returns after 14 days of receipt.
- To be eligible for a return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that the customer received it.
- Any packaging must be sealed and unopened.
- The customer will pay $175 shipping fee (withheld from refund).
Returns Of Unused Equipment
Unused bikes, parts and accessories may be returned within 14 days of your receipt of the products by contacting us. Please ship your bike back in its original box. The product will be subject to a 20% restocking fee. Original shipping charges are non-refundable. The customer pays for shipment both directions if they wish to make an exchange.
Non-returnable items include, but are not limited to:
- Used, undamaged equipment
- Wearable items (clothing, hats, etc.)
- Batteries
- Special orders
- Gift cards
- Gifted orders
- Items that display wear
If non-returnable items are returned without authorization from our Customer Support Team, they will be returned to the customer immediately and the customer will be notified. Restocking fees may apply to unauthorized returns.
Returns Of Defective Equipment
Defective equipment is covered by our Warranty Policy. Contact Ridel Bikes to get started with a warranty claim. Before a return is sent, the customer must have written approval of said return from Ridel Bikes. If a customer sends a return without the written consent of Ridel Bikes, a refund will not be issued and the customer must pay shipping to return the item. If your approved return passes our inspection, you may receive an exchange, store credit, or refund. Please address your return to: Ridel Group LLC 20-21 Wagaraw Rd., Building 30 Fair Lawn, NJ 07410. Please notify us. If possible, please provide a tracking number.RETURN PROCEDURE
- All return requests must be submitted in writing and sent to support@electricbikeparadise.com
- If your return is approved you will receive an email from us with return instructions.
- Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
- We recommend taking a picture of the package and/or the item before shipping.
- Ship the package. We will either provide you with a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
- Please provide us with the tracking number.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.
QUESTIONS? EMAIL US: SUPPORT@ELECTRICBIKEPARADISE.COM
CANCELLATIONS
All cancelled orders are subject to a 5% cancellation fee. This fee covers our costs from our credit card processing company and our administrative costs of handling your cancellation. Whenever we refund an order, we are not refunded our merchant card processing fees and it takes our team time to deal with your cancellation, which costs us money.
Please be careful before you place your order that you fully understand that the product is right for you, and that if there is any lead time associated with the product, as there is with built-to-order products for instance, that you are aware and ok with it.
If your order has not been shipped yet, this is the only fee you will incur.
If your order has been shipped, the standard return procedure applies and more fees will apply like shipping costs and return shipping costs, and restocking fees if any. We do not charge restocking fees, we only pass them on from our supplier.
Refunds will only be issued to the original credit card or your financing account that you used when placing your order. We do not issue checks or cash refunds.
The only time we will waive this fee is if you request your order to be cancelled due to out of stock or extended lead time. However, if you choose to change your order to another product that's in stock, we may reward you with either an additional discount of our choosing or an additional free gift.
PRE-ORDERS
We rely on just-in-time fulfillment from our suppliers to provide you with a vast array of products for sale at low factory-direct pricing. This allows us to cut the costs of overhead and middle-men and pass those savings onto you. Sometimes, products are so popular that they go out of stock before the next shipment arrives at our supplier's warehouse.
If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available.
If you can't or don't want to wait, you can choose an alternative product. At that point, we will either charge or refund you the difference, update your order, and ship out the alternative product.
If you don't want an alternative product, you can cancel your order without any cancellation fee.
If you choose to accept the ETA and wait for your product, your order will be placed on pre-order status. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives.
If you choose to cancel your order after you have confirmed your pre-order, and it still hasn't shipped yet (like in the case that it gets delayed further) then you will be charged the 5% cancellation fee we must charge to recoup the losses we incur from our credit card processing company when we issue refunds.
If you choose to cancel your pre-order after the product has shipped, the normal return policy applies.
Thanks for your understanding.
QUESTIONS? EMAIL SUPPORT@ELECTRICBIKEPARADISE.COM
DAMAGED MERCHANDISE
In the event of damage to your product in shipping, please contact support@electricbikeparadise.com to arrange for replacement and pick-up of the damaged product. Please refer to our Shipping Policy for more details.
EMAIL: SUPPORT@ELECTRICBIKEPARADISE.COM
DEFECTIVE MERCHANDISE
Most of our products come with at least a 1-year manufacturer's warranty. The warranty information can be found under the "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
EMAIL SUPPORT@ELECTRICBIKEPARADISE.COM
PLEASE READ!
It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days, or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.
We work very hard to ensure that we offer the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.
To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates, holiday sale, and "buy one, get one free" offers are not eligible
- The item must be in stock on the competitor's website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
If you want to check if we can price match a product before you place your order, please contact us.
The Following Brands Are Excluded:
Welcome to Electric Bike Paradise
We are passionate about helping you find the best Electric Bike, Electric Scooter, Electric Skateboard, Mobility Scooter, or Electric Wheelchair for your needs. We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the Electric Bike market. Our customers include recreational cyclists, daily commuters, elderly, and obese who are seeking to be healthy and physically fit. Our customers are seeking an electric bike or scooter or skateboard to enjoy daily adventures, explore more, reduce stress, improve their heart health, avoid arthritis, improve their breathing, lower the impact on their knees during exercise, improve their sleep, improve their immune system, lower their risk of diabetes, boost their energy level and lose weight.
What sets us apart from the rest? Large generic retailers lack the specialized knowledge to answer specific questions on assembly warranty and product benefits and features. We know our Electric Bikes inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.
Our Commitment To You
- World-class customer service.
- FREE shipping to the lower 48 USA on every order and no sales tax outside Wyoming.
- Most Electric Bikes, Scooters, Wheelchairs, and Skateboards come 95% assembled with very little assembly required. *Some exclusions apply. Please see product page for details.
- We guarantee that our prices are the lowest online.
- We have been in business since 2010 and have thousands of satisfied customers, see what they had to say here!
Our Mission: "To Help You Get Healthy and Physically fit"
At Electric Bike Paradise, our mission is to help you get healthy and physically fit. Electric Bikes have allowed recreational cyclists, daily commuters, elderly, and obese to be healthy and physically fit. We want to help you enjoy daily adventures, explore more, reduce your stress, improve your heart health, avoid arthritis, improve your breathing, lower the impact on your knees during exercise, improve your sleep, improve your immune system, lower your risk of diabetes, boost your energy level and lose weight.
We believe Electric Bikes are revolutionizing the way people enjoy their day while cycling. With the increasing popularity of the Electric Bikes and Scooters, everybody's specific needs can be met.
We provide the following value-added benefits with every order:
- 100% Secure Shopping
- We Value Your Privacy
- Trusted Brand Names
- Authorized Online Dealer
- Best Return Policy
- Free Shipping Every day
- Low Price Guarantee
- Satisfaction Guarantee
- Courteous Sales Experts
Worried About Price?
- We are an authorized dealer for our suppliers and we ship directly from their warehouse.
- With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
- We offer fast free shipping zero taxes anywhere except for Wyoming, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.
We understand buying an Electric Bike, Scooter, Wheelchair, or Skateboard is a significant investment so we want to make the buying process as easy as possible for you.
Go ahead and place your order today and if you have any questions give us a call or email us at support@electricbikeparadise.com.
How We Give Back To The Community
We love to give back to our community. From assisting health enthusiasts choose their perfect rides to helping less fortunate communities, we've done it all. Our love for electric bikes extends far beyond our local community. We want to help the world. We've partnered with People For Bikes and World Bicycle Relief to help people not just in the USA but around the world live a better life with the help of an Electric Bike. It's amazing what a difference an Electric Bike can make to a person's life. Watch this video to learn more about what the People For Bikes and World Bicycle Relief does for the communities.
We donate a portion of our profits to People For Bikes and World Bicycle Relief. All proceeds go to help the people of small communities get a bicycle of their own, to help promote a healthier future with biking, and help themselves create a better and healthier lives.
Meet The Founder
The owner, Trevor, is from Seattle, Washington and started selling bicycles, electric bikes, and electric scooters online in 2010 and eventually built Electric Bike Paradise to serve customers all over the USA.
In 2013, Trevor was introduced to Electric Bikes when he was in college. He was selling fixed gear bikes and road bikes, beach cruiser bikes, and tandem bikes on eBay and Amazon and went to buy a used fixie bike from a seller on craigslist to use as a personal commuter bike.
That seller happened to be Tim, the founder of BMEbikes. He met Tim and his brother who showed Trevor the electric bikes they were creating as a side-project in the back of their car turbocharging business in Northridge, California. Tim let Trevor test ride an electric bike and Trevor was blown away. It was like a cross between a motorcycle and a bicycle but all-electric and super quiet.
Trevor went online to start looking for suppliers of electric bicycles and he found his first supplier of electric bikes, Micargi Electric Bikes. Since then, Trevor and his team of dedicated customer service assistants have shipped over 100,000 electric bikes, electric scooters, electric skateboards, mobility scooters, electric wheelchairs and more to customers all around the world.
Up until this point, Trevor had no idea electric bikes even existed. He did some searching online but couldn't find an online store that was easy to shop or had a wide-selection and educational articles to help him learn about electric bikes. He decided to start a website called Electric Bike Paradise, the one you're on right now, to help those who want to shop, browse, and learn all in one place.
Trevor is also selling Mobility Scooters, Power Wheelchairs, and Patient Care Products online through his website Mobility Paradise. Mobility Paradise, just like Electric Bike Paradise is also committed to providing full selection of quality products with the best prices and exceptional customer service. Make your daily life easier with just one click and visit MobilityParadise.com now for a wide selection of scooters and more.
Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Operating online-only means we can offer all this without sacrificing any of the things that made us excited to start this business in the first place like being able to travel and help people all over the world.
Our Customer Support Team
Our team operates out of an office space in Wyoming and due to COVID-19 most of our team now works remotely from home. In order to keep our prices low and make our fulfillment processes as efficient as possible, all of our products now ship directly from our supplier's warehouses which are located throughout the continental USA.
Our Warehouses
Our supplier's warehouses are located strategically throughout the continental USA. Every supplier we work with ensures product quality and packing quality before each shipment. The carriers we use to ship the products are carefully chosen from their history of speedy delivery capability and their care in the delivery of packages without damages.
How To Contact Us
You can call our customer support and sales team Mon-Sun at 8am-8pm EST at (800) 590-2738.
You can chat live with our customer support and sales team Mon-Sun 8am-8pm EST, just look for the button in the lower-right corner that says "Chat with us."
You can email our customer support team and sales team: support@electricbikeparadise.com and we will reply within 1-2 hours during regular business hours Mon-Sun 8am-8pm EST.
You can write to us:
5830 E 2nd St, Ste. 7000 #715
Casper, WY 82609
We hope you enjoy our Electric Bike as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.
If you want to learn more about Electric Bikes, why you should get one, what they are, how they work, and when the best time to get one is, check out our Electric Bike Buying Guide.
If you're considering getting an electric bike, electric scooter, electric skateboard, mobility scooter, or electric wheelchair but don't have the cash or credit available to pay for one right now, you may be thinking about other financing options. We offer one of the best financing programs in the industry.
We have partnered with the best financing companies to give you the best chance of qualifying for credit. You will be required to apply for financing. You will fill out a credit line application. You are subject to credit approval.
Electric Bike Paradise has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.
You'll usually get a decision within seconds and be able to purchase that brand new electric bike or electric scooter of your dreams right from our website shipped directly to your door as fast as 3-10 business days. You have three options for financing: Paypal, Klarna, and Shop Pay Installments.
What types of financing options does Klarna offer?
How to apply for Klarna financing?
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On product page select Add to Cart.
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On shopping cart page select Secure Checkout.
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- Fill out form with your personal information.
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Select Continue to shipping method.
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Select your preferred Shipping method.
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Select Continue to payment method
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Select Slice it. Pay over time with Klarna.
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Select Complete Order.
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- Select preferred monthly payment options that are available. (Please note that monthly payment options are dependent on your cart balance and what Klarna decides to offer, we cannot change the financing options)
Examples
or
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Click Place Order.
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- Fill out form.
- Click Continue.
- Know instantly if you are approved for financing with Klarna.
- Receive a confirmation email outlining your purchase, due date(s), and other useful information once your product ships out.
- Contact Klarna customer service at any time with questions about your purchase.
- Contact support@electricbikeparadise.com or (800) 590-2738 if you have any questions. We are happy to help! :)
What types of financing options does Paypal offer?
The world-renowned recognized and respected leader in financing, PayPal, has offered customers of Electric Bike Paradise an exclusive deal to get financing for any Electric Bike over $99. NO INTEREST IF PAID IN THE FULL WITHIN 6 MONTHS!
PayPal Credit is a reusable credit line available on purchases at thousands of stores that accept PayPal. It's also available for purchases on eBay and exclusively at thousands of other online stores. Plus, it comes with the same security and flexibility you trust from PayPal.
If applying for Paypal Credit you will need to have a Paypal account or create one.
PayPal Credit is subject to credit approval as determined by the lender, Comenity Capital Bank, and is available to US customers who are of legal age in their state of residence. Promotional offers may not be available for purchases made on a mobile device.
The financing lasts for 6 months and is only valid on approved credit.
How Do I Apply for Paypal Financing?
(Please read the entirety of the instructions before you email or call. The next step may answer the question you have about the steps before it.)
**OR You will receive an instant denial. Electric Bike Paradise has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.
What Is The Option To Pay In Installments on Shop Pay?
- Add items to your cart.
- Check out with Shop Pay.
- Choose to pay in 4 installments.
Your first payment is either due at checkout or 2 weeks after your purchase. The next 3 remaining installments are automatically charged to your card saved on Shop Pay every 2 weeks. Don't worry, you'll get an email reminder before each payment to remind you.
Buy now, pay later with Shop Pay
FAQs about Shop Pay Installments
No, there are no late fees if you miss a scheduled payment.
What if I make a return on a purchase made through Installments with Shop Pay?
If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following:
- A smaller payment balance on the final payment
- Less future payments on the remaining loan balance
If your refund amount is more than the amount remaining on your Shop Pay Installments balance, then you can expect to receive the difference as a refund to your original debit card or credit card payment method within 3 to 10 business days.
Which payment methods are accepted if I use the option to pay Installments on Shop Pay?
The installments option on Shop Pay is available on debit and credit cards.
Have more questions?
- For questions about installment payments on Shop Pay, visit shop.affirm.com/help.
- For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.
If you have any issues with your product, please call us at (800) 590-2738 or email us at support@electricbikeparadise.com and we will assist you in filing a warranty claim with the manufacturer. Each manufacturer we stock has a different warranty, so please read the warranty that pertains to the specific manufacturer for which your item pertains.
Electric Bike Paradise Warranty Policy By Brands
Warranty Policy
At Ridel Bikes, we take great pride in the quality and durability of our products. We are confident that you will be impressed as well, and we stand behind all of our products.
Every bike is covered under a limited one (1) year warranty for the original owner against all manufacturing defects in material or workmanship. Warranty parts will only be shipped within the continental United States and Hawaii.
Ridel Bikes’ bicycle components include:
- Electrical parts: motor, controller, LCD display
- Mechanical parts: forks, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, throttle, wiring harness, kickstand, reflectors, and hardware
These parts are warranted to be free from manufacturer defects in materials and/or workmanship for a one (1) year period from the date of original purchase.
Wear and tear is not covered under warranty. Ridel Bikes’ lithium ion batteries are warranted to be free from manufacturing defects in materials and/or workmanship for a one (1) year period from the date of original purchase. The battery warranty does not include damage caused by power surges, use of an improper charger, improper maintenance or other such misuse, and normal wear or water damage.
Scope of Warranty Service
What will we do to correct problems with your bike?
- If a component is deemed defective or damaged prior to usage by the owner (including damage from shipping), we will issue a replacement part. In addition, we will assist in replacing any defective part(s).
- We will provide the original owner with a replacement product if the product cannot be repaired after a reasonable number of tries, as determined by Ridel Bikes.
If a component is deemed to be defective or damaged, and the cause is not determined to be user error, we will issue a replacement part. We will assist you in replacing any defective part. We will replace any parts deemed to have been damaged during shipping. We will provide you with a replacement product if the product cannot be repaired after a reasonable number of tries, as determined by Ridel Bikes.
What will we not do?
- Ridel will not replace any parts without first being provided with photos or videos of the damaged part.
- We will not offer warranty service to second owners.
- We will not replace any damaged parts if the damage is determined to have been caused by the user.
- We will not pay for any third-party service or part replacement unless agreed upon with Ridel Bikes prior to any services.
- Ridel Bikes will not cover any damage that may occur during shipping if the owner arranges their own shipping option, or if the bike is shipped using a freight forwarder or similar service.
Warranty Exclusion
The following situations are excluded from this warranty, or lead to exclusion from this warranty:
- Wear and tear are not covered under warranty for components.
- The battery warranty does not include damage from power surges, use of an improper charger, improper maintenance or misusage, normal wear, water damage, or improper upkeep (refer to the manual for upkeep).
- Damage resulting from omitted or incorrect adjustment(s) or worn components.
- Warranty claims not made in accordance with our Warranty Claims Process (see below).
- Damage to or failure of products resulting from weather or normal wear and tear.
- Theft, robbery, vandalism, intentional damage, damage resulting from bumps and scrapes after possession of the product has been transferred to the customer.
- Products with damage resulting from improper maintenance (e.g., storing battery fully discharged over the winter).
- Any electrical component that has been opened, altered, partially disassembled, or completely disassembled, except by Ridel Bikes or an authorized Ridel Bikes dealer.
- Products that have been lent, leased, or rented commercially.
- Bicycles not registered with Ridel Bikes by the customer within 60 days of delivery/sale.
- Any damage resulting from the use of a third-party battery charger.
- If the customer arranges their own shipping option, or if the bike is shipped using a freight forwarder or similar service.
Claims (Warranty Claims Process)
Register your bike within 60 days of purchase. Other goods purchased from partner sites do not require registration.
- If you suspect that any part/component is defective, do not attempt to repair or replace it yourself, or try to have it repaired or replaced before contacting Ridel Bikes. Doing so may invalidate your warranty and may cause additional damage, not necessarily limited to the products in question, and may also create the risk of injury.
- Contact Ridel Bikes via email to submit your warranty claim: support@ridelbikes.com. Ridel Bikes will not replace any component without first being provided with photos or video of the damaged part.
- We will contact you to make plans for inspection and any warranty repairs
All claims to this warranty must be made through Ridel Bikes. Proof of purchase may be required with any warranty request. Before making a warranty claim, we suggest that you contact our Technical Support Team as there may be a simple fix for your problem. Valid warranty claims will be processed through Ridel Bikes within one (1) year of initial purchase.
It is much faster than I thought. I love it
The bike is very well made and I’m happy to have it as an extra when we have friends over and we take all the bikes and electric scooters out for fun!
Arrived on time. Easy assembly. Delivered and performed as promised.
I need to ride it more but it is definitely fun. Just sit back and hold on. The battery lasts long too!
The pedal assist is extremely strong. I just unplugged it and use the throttle.
The pedals are very nice for their size and weight. With some adjustments, the shifting and brakes work perfectly.
Ridel Cruzer 24V/8Ah 350W Step-Thru Electric Commuter Bike
Call Us Now for Personal Assistance or a Price Match:
(800) 590-2738
- Fast and Free Shipping
- No Sales Tax
- Lowest Price Guaranteed
- Easy Returns
Sale Ends: 11:59PM EST
Our Customers Love Us
from 6697 reviewsI’ve had the bike for a couple of months. No problems at all. The bike will go over 60 miles on a charge. I have not tried to max out the distance. I weigh 180 and my top speed has been 26 mph. I often use pedal power when biking with the family and it works great.
Fast shipping great customer service fast bike and sturdy
The product is just as it says it was in the description. It came well packaged and was not too bad to put together. We love it.
Thank you to EBP...this is a "Bad Ass" of a scooter...Shipping was super fast, assembling was fast but I had to watch a YouTube video to make sure I wasn't missing anything... Yes I am a lady...lol...Sturdy, Strong and Speed is great for me. Im 5'4 190lbs. My Boyfriend believes this scooter is his...and he's 6'2 250lbs...look like I will be purchasing another very soon! Living in NYC and scooters and electric bike are becoming more popular... I have the Hottest scooter in Harlem.. Worth every Dollar.
I am happy with the bike
I have a question I purchased a 2 yr warranty if needed how do I contact someone. I have tried to contact Nakto by calling and I just get a hang up never speaking to anyone.
Please advise.
Just to let you know Jason purchased the bike as a gift for me his mother my name is Jackie
I like it i enjoy riding it to work
Just as described, I would say it goes a little faster than expected. Takes a little while to get use to throttle but other than that it’s great.
Great product!
Works very good. Thanks!
WE PUT THIS SCOOTER TOGETHER (VERY EASY) JUST FOLLOW WITH THE YOU TUBE LINK. FOR A OLDER PERSON YOU CAN’T GO WRONG.
Love love love my scooter. Just having a little issue with rear brakes, just the brake pad. But other than that. You will love this scooter. Highly recommend it.
My wife is able to roam the neighborhood with ease using your 3-wheeler while she is recovering from foot surgery. It is a powerful machine with long lasting battery.
Best, Great, #1, escooter
We love our new Tandem!
works great! Didn't think I would use it but I do,all the time!
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