Rockpals 300W/500W Power Station AC Charging Adapter

$45.00 $90.00

Flash Sale Going On Now! Get 5% Cash Back with Code FLASH5 (Enter code in checkout) *Brands Excluded: EWheels, Afikim, Avocado, Green Bike USA, Emojo, Pride, Rambo, DWMEIGI, Fiido, and Renogy
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No Sales Tax Outside WY
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(800) 590-2738

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Description

Rockpals 300W/500W Power Station AC Charging Adapter

Only applicable to Rockpals Rockpower 300W / 500W Power Station

Order a Rockpals 300W/500W Power Station AC Charging Adapter today from ElectricBikeParadise.com. Free shipping + free gifts on all of our Rockpals Charging Adapters. Buy today and get a discount, free shipping, and a free gift!

Shipping

Normally, Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if product is in stock, however, due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders. Order processing times of some brands can take up to 7-14 days. This is an industry-wide issue caused by the high demand of our products due to Covid-19 and the strain on supply chains. We appreciate your patience and understanding. Please see the specific brand shipping policy for current estimates of order fulfillment times. Please contact us by phone at (800) 590-2738 or email us at support@electricbikeparadise.com with any questions you may have.

Please see below Electric Bike Paradise Shipping time Delivery Info Policy By Brands

Shipping

Affected by COVID-19, there will be some delay in the delivery.

How can I get free shipping for your products?

We only do free shipping for the orders from mainland U.S.

When will my order be shipped out?

Usually within 1-24 hours if all your items are available to ship (Not ship on weekends and holidays). Once an order has been fulfilled, you will receive one shipping update email.

How long does delivery take?

2-8 business days for the USA, 7-35 business days for other countries.

Which countries do you ship to?

United States, Germany, Netherlands, Austria, Belgium, Czech, Hungary, Slovenia, Slovakia, Luxembourg, Lithuania, France, Poland, Denmark, Italy, Estonia, Sweden, Finland, Latvia, Spain, Portugal, Greece, Monaco, Ireland, Malta, Romania, Bulgaria, Croatia, Japan, Australia, United Kingdom, Canada, Spain, Switzerland, Russia, Israel, Norway, Belarus, Ukraine, Kazakhstan.

Where is the package shipped from?

US warehouse in California.

How will my delivery be shipped?

UPS, FedEx, USPS, DHL, or other dedicated logistics.

Can I still change my shipping address even though the package has been shipped out?

Sorry, once shipped out, we can’t change the delivery address.

Can you ship to PO BOX address in the mainland U.S.?

No, we can't ship to Po Box address.

Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.

Order Confirmation:

You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
If your item is on backorder or unavailable, we will reach out to you via email.
If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

Order Shipment:

If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will usually ship within 1-2 business days from the date of your order, unless it is a backorder or built-to-ship product.
We will send you the tracking information as soon as it ships to the email address you provided when checking out.
We ship daily via UPS Ground, Fed Ex Ground, and various LTL Freight carriers to the lower 48 states.
Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at an additional cost.
We do not offer Cash On Delivery.
A phone number is required by the freight company so a delivery appointment can be made.
Failure to provide a good phone number you can be easily reached at may cause a delay in delivery as freight items will not be delivered without an appointment.
A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.

Note to international customers: You are responsible for any and all duties or taxes that may apply. (see details below)

Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
To avoid a delay in receiving your order from customs, consider the following:
Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
We do not refund original shipping charges for goods that are refused for delivery at customs.
We will deduct all additional fees resulting from refused international shipments from your refund.
If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.

We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@electricbikeparadise.com.

Damages:

Please inspect the packaging of your items when they arrive.
If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.
If your item(s) do arrive damaged, please send photos to support@electricbikeparadise.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

Backorders:

From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.

This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.

Important Freight LTL Shipment

When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
You need to be at the delivery address during the delivery window to receive and sign for the item.
The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
Please make sure the phone number you entered at checkout is a good number to contact you at.
Don't screen your calls until your item has been delivered.
The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.

How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):

Carton damage requires visual inspection of contents of the unit.
ElectricBikeParadise.com recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify ElectricBikeParadise.com immediately.
IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier

Carton packaging has excessive damage with the exposed product:

Refuse shipment
Sign carrier paperwork: “Carton damaged and refused”
Notify ElectricBikeParadise.com immediately.

If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@electricbikeparadise.com.

Return Policy

ElectricBikeParadise.com is committed to providing the best customer service in the Electric Bike industry. Our goal is to make your shopping experience as easygoing as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.

ElectricBikeParadise.com 30-Day Satisfaction Guarantee Return Policy

Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.

You must notify us of your intent to return within 30 days of the delivery date.
Our return policy applies to cancellations made after an item has been physically shipped or refused at the time of delivery.
We will refund the product price minus any applicable fees and charges.
Original shipping charges are non-refundable.
You are responsible for any return shipping charges.
Refunds will be applied to the same payment method used when the original purchase was made.

The Following Cannot Be Returned

Products that are eligible for parts under manufacturer warranty
Products that have had their original manufacturer packaging opened
Products that have been out of their original manufacturers' packaging

It is the customer's responsibility to return the merchandise in a new resalable condition. Refunds are only issued after returned items have been received and inspected.

If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.

All return requests must be submitted in writing and sent to support@electricbikeparadise.com

*Exclusions

ElectricBikeParadise.com works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under the "Returns" tab on the product page and below:

ElectricBikeParadise.com Returns Policy By Brands

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is canceled, you will get a full refund. We cannot cancel the order if the product is already shipped out.
If you want to cancel the order, please contact us first, and write the subject of the email: Cancel Order.

Returns (if applicable)

Rockpals offers a 30-day of the date of purchase money-back guarantee for goods purchased directly from Rockpals.com.
The product is returned in the original packaging, with all materials included, in new or as-new condition, and be accompanied with a return authorization number. returns may be rejected if items do not meet the above requirements.
If you want to return the product, please pick up the package first. Please contact us to obtain a return label; we do not accept return packages without a return label.
Please note that a double return shipping fee may be deducted from the final return if you directly reject the products.

Please return the products within 7 days after we issue you a return label. otherwise, the label will expire, and we will not issue a refund. If you cannot return within 7 days, please contact customer service in advance.

Notes

*Custom-order or personalized items do not have a right to return & refund.
*For more than 30 days, it is not a product quality issue, and we do not accept the return refund requested by the customer.
*It is not a product quality issue within 30 days; we'll charge the 10% handling fee (5% for transaction fee+5% for return restocking fee) + shipping cost.
*For quality issues within 30 days, we will give you a full refund or one-time free replacement after receiving the goods.
*For quality issues of more than 30 days, apply to the warranty policy.
*For orders outside the continental U.S., Rockpals refunds the cost of the product itself
*For international orders, Rockpals is not responsible for any shipping charges.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us.

If you have any questions, please feel free to contact us.

RETURN PROCEDURE

All return requests must be submitted in writing and sent to support@electricbikeparadise.com
If your return is approved you will receive an email from us with return instructions.
Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
We recommend taking a picture of the package and/or the item before shipping.
Ship the package. We will either provide you with a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
Please provide us with the tracking number.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.

QUESTIONS? EMAIL US: SUPPORT@ELECTRICBIKEPARADISE.COM

CANCELLATIONS

All cancelled orders are subject to a 5% cancellation fee. This fee covers our costs from our credit card processing company and our administrative costs of handling your cancellation. Whenever we refund an order, we are not refunded our merchant card processing fees and it takes our team time to deal with your cancellation, which costs us money.

Please be careful before you place your order that you fully understand that the product is right for you, and that if there is any lead time associated with the product, as there is with built-to-order products for instance, that you are aware and ok with it.

If your order has not been shipped yet, this is the only fee you will incur.

If your order has been shipped, the standard return procedure applies and more fees will apply like shipping costs and return shipping costs, and restocking fees if any. We do not charge restocking fees, we only pass them on from our supplier.

Refunds will only be issued to the original credit card or your financing account that you used when placing your order. We do not issue checks or cash refunds.

The only time we will waive this fee is if you request your order to be cancelled due to out of stock or extended lead time. However, if you choose to change your order to another product that's in stock, we may reward you with either an additional discount of our choosing or an additional free gift.

PRE-ORDERS

We rely on just-in-time fulfillment from our suppliers to provide you with a vast array of products for sale at low factory-direct pricing. This allows us to cut the costs of overhead and middle-men and pass those savings onto you. Sometimes, products are so popular that they go out of stock before the next shipment arrives at our supplier's warehouse.

If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available.

If you can't or don't want to wait, you can choose an alternative product. At that point, we will either charge or refund you the difference, update your order, and ship out the alternative product.

If you don't want an alternative product, you can cancel your order without any cancellation fee.

If you choose to accept the ETA and wait for your product, your order will be placed on pre-order status. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives.

If you choose to cancel your order after you have confirmed your pre-order, and it still hasn't shipped yet (like in the case that it gets delayed further) then you will be charged the 5% cancellation fee we must charge to recoup the losses we incur from our credit card processing company when we issue refunds.

If you choose to cancel your pre-order after the product has shipped, the normal return policy applies.

Thanks for your understanding.

QUESTIONS? EMAIL SUPPORT@ELECTRICBIKEPARADISE.COM

DAMAGED MERCHANDISE

In the event of damage to your product in shipping, please contact support@electricbikeparadise.com to arrange for replacement and pick-up of the damaged product. Please refer to our Shipping Policy for more details.

EMAIL: SUPPORT@ELECTRICBIKEPARADISE.COM

DEFECTIVE MERCHANDISE

Most of our products come with at least a 1-year manufacturer's warranty. The warranty information can be found under the "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.

EMAIL SUPPORT@ELECTRICBIKEPARADISE.COM

PLEASE READ!

It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.

In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.

If we received the item damaged you may file a claim with your shipping company.

If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.

Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.

Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days, or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.

Low Price Guarantee

We work very hard to ensure that we offer the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.

We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.

To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

You must purchase the item from our website before requesting your Price Match Guarantee
Promotions such as rebates, holiday sale, and "buy one, get one free" offers are not eligible
The item must be in stock on the competitor's website
The competitor must be an online store, they may not have a retail location
The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
The competitor must be an Authorized Retailer of the product in question
The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

If you want to check if we can price match a product before you place your order, please contact us.

The Following Brands Are Excluded:

Why Buy From Us

Welcome to Electric Bike Paradise

We are passionate about helping you find the best Electric Bike, Electric Scooter, Electric Skateboard, Mobility Scooter, or Electric Wheelchair for your needs. We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the Electric Bike market. Our customers include recreational cyclists, daily commuters, elderly, and obese who are seeking to be healthy and physically fit. Our customers are seeking an electric bike or scooter or skateboard to enjoy daily adventures, explore more, reduce stress, improve their heart health, avoid arthritis, improve their breathing, lower the impact on their knees during exercise, improve their sleep, improve their immune system, lower their risk of diabetes, boost their energy level and lose weight.

What sets us apart from the rest? Large generic retailers lack the specialized knowledge to answer specific questions on assembly warranty and product benefits and features. We know our Electric Bikes inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.

Our Commitment To You

World-class customer service.
FREE shipping to the lower 48 USA on every order.
Most Electric Bikes, Scooters, Wheelchairs, and Skateboards come 95% assembled with very little assembly required. *Some exclusions apply. Please see product page for details.
We guarantee that our prices are the lowest online.
We have been in business since 2010 and have thousands of satisfied customers, see what they had to say here!

Our Mission: "To Help You Get Healthy and Physically fit"

At Electric Bike Paradise, our mission is to help you get healthy and physically fit. Electric Bikes have allowed recreational cyclists, daily commuters, elderly, and obese to be healthy and physically fit. We want to help you enjoy daily adventures, explore more, reduce your stress, improve your heart health, avoid arthritis, improve your breathing, lower the impact on your knees during exercise, improve your sleep, improve your immune system, lower your risk of diabetes, boost your energy level and lose weight.

We believe Electric Bikes are revolutionizing the way people enjoy their day while cycling. With the increasing popularity of the Electric Bikes and Scooters, everybody's specific needs can be met.

We provide the following value-added benefits with every order:

100% Secure Shopping
We Value Your Privacy
Trusted Brand Names
Authorized Online Dealer
Best Return Policy
Free Shipping Every day
Low Price Guarantee
Satisfaction Guarantee
Courteous Sales Experts

Worried About Price?

We are an authorized dealer for our suppliers and we ship directly from their warehouse.
With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
We offer fast free shipping, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.

We understand buying an Electric Bike, Scooter, Wheelchair, or Skateboard is a significant investment so we want to make the buying process as easy as possible for you.

Go ahead and place your order today and if you have any questions give us a call or email us at support@electricbikeparadise.com.

How We Give Back To The Community

We love to give back to our community. From assisting health enthusiasts choose their perfect rides to helping less fortunate communities, we've done it all. Our love for electric bikes extends far beyond our local community. We want to help the world. We've partnered with People For Bikes and World Bicycle Relief to help people not just in the USA but around the world live a better life with the help of an Electric Bike. It's amazing what a difference an Electric Bike can make to a person's life. Watch this video to learn more about what the People For Bikes and World Bicycle Relief does for the communities.

We donate a portion of our profits to People For Bikes and World Bicycle Relief. All proceeds go to help the people of small communities get a bicycle of their own, to help promote a healthier future with biking, and help themselves create a better and healthier lives.

Meet The Founder

The owner, Trevor, is from Seattle, Washington and started selling bicycles, electric bikes, and electric scooters online in 2010 and eventually built Electric Bike Paradise to serve customers all over the USA.

In 2013, Trevor was introduced to Electric Bikes when he was in college. He was selling fixed gear bikes and road bikes, beach cruiser bikes, and tandem bikes on eBay and Amazon and went to buy a used fixie bike from a seller on craigslist to use as a personal commuter bike.

That seller happened to be Tim, the founder of BMEbikes. He met Tim and his brother who showed Trevor the electric bikes they were creating as a side-project in the back of their car turbocharging business in Northridge, California. Tim let Trevor test ride an electric bike and Trevor was blown away. It was like a cross between a motorcycle and a bicycle but all-electric and super quiet.

Trevor went online to start looking for suppliers of electric bicycles and he found his first supplier of electric bikes, Micargi Electric Bikes. Since then, Trevor and his team of dedicated customer service assistants have shipped over 100,000 electric bikes, electric scooters, electric skateboards, mobility scooters, electric wheelchairs and more to customers all around the world.

Up until this point, Trevor had no idea electric bikes even existed. He did some searching online but couldn't find an online store that was easy to shop or had a wide-selection and educational articles to help him learn about electric bikes. He decided to start a website called Electric Bike Paradise, the one you're on right now, to help those who want to shop, browse, and learn all in one place.

Trevor is also selling Mobility Scooters, Power Wheelchairs, and Patient Care Products online through his website Mobility Paradise. Mobility Paradise, just like Electric Bike Paradise is also committed to providing full selection of quality products with the best prices and exceptional customer service. Make your daily life easier with just one click and visit MobilityParadise.com now for a wide selection of scooters and more.

Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Operating online-only means we can offer all this without sacrificing any of the things that made us excited to start this business in the first place like being able to travel and help people all over the world.

Our Customer Support Team

Our team operates out of an office space in Wyoming and due to COVID-19 most of our team now works remotely from home. In order to keep our prices low and make our fulfillment processes as efficient as possible, all of our products now ship directly from our supplier's warehouses which are located throughout the continental USA.

Our Warehouses

Our supplier's warehouses are located strategically throughout the continental USA. Every supplier we work with ensures product quality and packing quality before each shipment. The carriers we use to ship the products are carefully chosen from their history of speedy delivery capability and their care in the delivery of packages without damages.

How To Contact Us

You can call our customer support and sales team Mon-Sun at 8am-8pm EST at (800) 590-2738.

You can chat live with our customer support and sales team Mon-Sun 8am-8pm EST, just look for the button in the lower-right corner that says "Chat with us."

You can email our customer support team and sales team: support@electricbikeparadise.com and we will reply within 1-2 hours during regular business hours Mon-Sun 8am-8pm EST.

You can write to us:

5830 E 2nd St, Ste. 7000 #715

Casper, WY 82609

We hope you enjoy our Electric Bike as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.

If you want to learn more about Electric Bikes, why you should get one, what they are, how they work, and when the best time to get one is, check out our Electric Bike Buying Guide.

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Financing

If you're considering getting an electric bike, electric scooter, electric skateboard, mobility scooter, or electric wheelchair but don't have the cash or credit available to pay for one right now, you may be thinking about other financing options. We offer one of the best financing programs in the industry.

We have partnered with the best financing companies to give you the best chance of qualifying for credit. You will be required to apply for financing. You will fill out a credit line application. You are subject to credit approval.

Electric Bike Paradise has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.

You'll usually get a decision within seconds and be able to purchase that brand new electric bike or electric scooter of your dreams right from our website shipped directly to your door as fast as 3-10 business days. You have three options for financing: Paypal, Klarna, and Shop Pay Installments.

What types of financing options does Klarna offer?

How to apply for Klarna financing?

On product page select Add to Cart.
On shopping cart page select Secure Checkout.
Fill out form with your personal information.

Select Continue to shipping method.
Select your preferred Shipping method.
Select Continue to payment method
Select Slice it. Pay over time with Klarna.
Select Complete Order.

Select preferred monthly payment options that are available. (Please note that monthly payment options are dependent on your cart balance and what Klarna decides to offer, we cannot change the financing options)

Examples

Click Place Order.

Fill out form.

Click Continue.

Know instantly if you are approved for financing with Klarna.
Receive a confirmation email outlining your purchase, due date(s), and other useful information once your product ships out.
Contact Klarna customer service at any time with questions about your purchase.
Contact support@electricbikeparadise.com or (800) 590-2738 if you have any questions. We are happy to help! :)

What types of financing options does Paypal offer?

The world-renowned recognized and respected leader in financing, PayPal, has offered customers of Electric Bike Paradise an exclusive deal to get financing for any Electric Bike over . NO INTEREST IF PAID IN THE FULL WITHIN 6 MONTHS!

PayPal Credit is a reusable credit line available on purchases at thousands of stores that accept PayPal. It's also available for purchases on eBay and exclusively at thousands of other online stores. Plus, it comes with the same security and flexibility you trust from PayPal.

If applying for Paypal Credit you will need to have a Paypal account or create one.

PayPal Credit is subject to credit approval as determined by the lender, Comenity Capital Bank, and is available to US customers who are of legal age in their state of residence. Promotional offers may not be available for purchases made on a mobile device.

The financing lasts for 6 months and is only valid on approved credit.

How Do I Apply for Paypal Financing?

(Please read the entirety of the instructions before you email or call. The next step may answer the question you have about the steps before it.)

**OR You will receive an instant denial. Electric Bike Paradise has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.

What Is The Option To Pay In Installments on Shop Pay?

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.

How It Works:

Add items to your cart.
Check out with Shop Pay.
Choose to pay in 4 installments.

Your first payment is either due at checkout or 2 weeks after your purchase. The next 3 remaining installments are automatically charged to your card saved on Shop Pay every 2 weeks. Don't worry, you'll get an email reminder before each payment to remind you.

Buy now, pay later with Shop Pay

When you choose Shop Pay at checkout, you can split your purchase into 4 equal, 0% interest installment payments - with no additional, hidden, or late fees.*

FAQs about Shop Pay Installments

Are there late fees?

No, there are no late fees if you miss a scheduled payment.

What if I make a return on a purchase made through Installments with Shop Pay?

If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following:

A smaller payment balance on the final payment
Less future payments on the remaining loan balance

If your refund amount is more than the amount remaining on your Shop Pay Installments balance, then you can expect to receive the difference as a refund to your original debit card or credit card payment method within 3 to 10 business days.

Which payment methods are accepted if I use the option to pay Installments on Shop Pay?

The installments option on Shop Pay is available on debit and credit cards.

Have more questions?

For questions about installment payments on Shop Pay, visit shop.affirm.com/help.
For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.

Warranty

If you have any issues with your product, please call us at (800) 590-2738 or email us at support@electricbikeparadise.com and we will assist you in filing a warranty claim with the manufacturer. Each manufacturer we stock has a different warranty, so please read the warranty that pertains to the specific manufacturer for which your item pertains.

Electric Bike Paradise Warranty Policy By Brands

Warranty:

12 months (fix or exchange for the quality issue.)

Description
Shipping
Return Policy
Low Price Guarantee
Why Buy From Us
Financing
Warranty

Rockpals 300W/500W Power Station AC Charging Adapter

Only applicable to Rockpals Rockpower 300W / 500W Power Station

Please see below Electric Bike Paradise Shipping time Delivery Info Policy By Brands

Shipping

Affected by COVID-19, there will be some delay in the delivery.

How can I get free shipping for your products?

We only do free shipping for the orders from mainland U.S.

When will my order be shipped out?

Usually within 1-24 hours if all your items are available to ship (Not ship on weekends and holidays). Once an order has been fulfilled, you will receive one shipping update email.

How long does delivery take?

2-8 business days for the USA, 7-35 business days for other countries.

Which countries do you ship to?

Where is the package shipped from?

US warehouse in California.

How will my delivery be shipped?

UPS, FedEx, USPS, DHL, or other dedicated logistics.

Can I still change my shipping address even though the package has been shipped out?

Sorry, once shipped out, we can’t change the delivery address.

Can you ship to PO BOX address in the mainland U.S.?

No, we can't ship to Po Box address.

Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.

Order Confirmation:

You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
If your item is on backorder or unavailable, we will reach out to you via email.
If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

Order Shipment:

If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will usually ship within 1-2 business days from the date of your order, unless it is a backorder or built-to-ship product.
We will send you the tracking information as soon as it ships to the email address you provided when checking out.
We ship daily via UPS Ground, Fed Ex Ground, and various LTL Freight carriers to the lower 48 states.
Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at an additional cost.
We do not offer Cash On Delivery.
A phone number is required by the freight company so a delivery appointment can be made.
Failure to provide a good phone number you can be easily reached at may cause a delay in delivery as freight items will not be delivered without an appointment.
A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.

Note to international customers: You are responsible for any and all duties or taxes that may apply. (see details below)

Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
To avoid a delay in receiving your order from customs, consider the following:
Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
We do not refund original shipping charges for goods that are refused for delivery at customs.
We will deduct all additional fees resulting from refused international shipments from your refund.
If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.

We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@electricbikeparadise.com.

Damages:

Please inspect the packaging of your items when they arrive.
If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.
If your item(s) do arrive damaged, please send photos to support@electricbikeparadise.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

Backorders:

From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.

Important Freight LTL Shipment

When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
You need to be at the delivery address during the delivery window to receive and sign for the item.
The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
Please make sure the phone number you entered at checkout is a good number to contact you at.
Don't screen your calls until your item has been delivered.
The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.

How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):

Carton damage requires visual inspection of contents of the unit.
ElectricBikeParadise.com recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify ElectricBikeParadise.com immediately.
IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier

Carton packaging has excessive damage with the exposed product:

Refuse shipment
Sign carrier paperwork: “Carton damaged and refused”
Notify ElectricBikeParadise.com immediately.

If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@electricbikeparadise.com.