Senada Roamer 48V/10Ah 1000W Folding Fat Tire Electric Bike
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Senada Roamer 48V/10Ah 1000W Folding Fat Tire Electric Bike
Experience Your All-Terrain Electric Bike
The best seller all-terrain e-bike, from forests to sandy beaches and dense snow.
1000W Brushless Toothed Geared Hub Motor
With 1000W continuous power and 82Nm of torque at your disposal, the high-speed brushless geared hub motor can help you conquer the most rugged terrains easily.
- Continuous Motor Power: 1000W
- Max Motor Torque: 82Nm
48V 10AH Lithium-ion Battery
The battery is one of the most important components of an electric bike. ROAMER is equipped with a Lithium-ion 48V 10Ah removable battery. The bike range per charge is over 31 miles per charge on pedal-assist mode and around 19 miles on pure electric power mode. We offer a 1-year warranty on the original batteries.
- Per Charge: 19~31 Miles
- Total Battery Capacity: 480Wh
LCD Display
Backlight display provides speed, mileage, power, etc.
Battery Capacity
Display how much battery the bike has.
Pedal Assist System
Pedal assistance power adjustment.
Odometer
Calculate how many miles you ride.
Speedometer
Calculate current riding speed.
26"X4" Chaoyang Mountain Bike Fat Tires
26"x4" comfort fat tires provide upgraded grip and traction on rugged roads. Even on some troublesome terrains, these tires can provide you safe and smooth riding experience.
Shimano 7 Speed Gear Shift System
The Shimano 7 speed freewheel means you can shift to a larger cog for uphill riding and downshift to a smaller cog at high speeds. In combination with the pedal-assist system, you can adjust a suitable speed to complete your journey.
160MM Mechanical Disc Brakes
Both the front and rear 160mm mechanical disc brakes provide ample stopping power, ensure that e-bike can be stopped swiftly as well as smoothly.
Front Fork: Suspension Fork With Easy Lockout Operation
The aluminum shoulder suspension control locking fork has 100mm of travel.
LED Headlight
The headlight is bright enough to make night driving much safer and more enjoyable
Mountain Bike Saddle Seat
An ergonomically designed saddle features a comfortable riding experience, specially made for pressure relief.
Proeheel Aluminum Crankset
Durable Prowheel aluminum crankset and the crankset guard provide further protections to the chain ring and help the chain stay to travel over rough terrain.
Full Twist Throttle
The full-twist throttle gives you a comfortable grabbing experience and it is easy to operate.
Rear Rack
Your cargo can be strapped directly to the rear rack easily. We also provide rear rack bags in our Accessory shop.
Specifications
| Battery | 48V 10Ah Lithium battery |
| Battery Life | 600-700 Cycles |
| Charging Time | 4-5 Hours |
| Range | 19-31 Miles |
| Hub Motor | 1000W Brushless toothed rear motor |
| Total Payload Capacity | 330 lb |
| Recommended Rider Heights | 5'10''~6'6'' (Calculated from the average heights of the test riders) |
| Charger | US standard 2.0A smart charger |
| Controller | Zunuo 48v/22A |
| Display | LCD display |
| Brake | Mechanical disc brake |
| Weight | 61 lb |
| Pedal Assist Intelligent | 1-5 Level pedal assist |
| Components | |
| Tires | 26''*4'' Chaoyang fat tires |
| Brake lever | Comfort grip levers with motor cutoff switch |
| Light | Headlight with horn |
| Freewheel | Shimano 7 speed gear shifter system |
| Brake | Speed series 160mm brakes |
| Chain | Xingxin 7 speed chain, 132 links |
| Crank | Prowheel 52T |
| Gearing | Shimano |
| Suspension | Full suspension |
| Front fork | Suspension fork with lockout |
| Throttle | Full twist throttle |
| Pedal | Aluminum alloy pedal with reflectors |
| Bike frame | 6061 Aluminum alloy frame |
| Saddle | mountain bike saddle |
| Seatpost | Diameter 30.4mm length 300mm |
| Spoke | Front 14 Gauge 262mm, rear 13G 207mm |
Geometry
- A - Stem to Saddle: 25.6'' / 65cm
- B - Wheel Base: 47.2'' / 120cm
- C - Total Length: 76.4'' / 194cm
- D - Wheel Diameter: 28.7'' / 73cm
- E - Handlebar Height: 41.3'' / 105cm
- F - Seat Height: 35.4''~41.3'' / 90~105cm
- G - Handlebar Width: 28.7'' / 73cm
- H - Standover Height: 33.9'' / 86cm
- I - Bottom Bracket Height: 14.2'' / 36cm
- J - Folding Length: 44.9'' / 114cm
- K - Folding Width: 28.7'' / 73cm
- L - Folding Height: 40.9'' / 104cm
Frequently Asked Questions
How to assemble ROAMER?
- ROAMER comes about 95% assembled, there are some final assembly and adjustments needed, like the front wheel, the handlebar, the seat, the pedals, the headlight, the fenders, and the rear rack.
- For any assembly questions, contact our support team.
How to install the front wheel?
- There is a quick release skewer for installing the front wheel, place the front wheel on the wheel hub, then tighten and lock the quick release skewer.
- There is a spring on each side of the quick release skewer. The small end of the spring is inward and the big end is outward. The nuts on the front wheel do not need to be removed.
- In addition, please make sure both sides of the fork is clipped on the hub, not on the quick release skewer.
- *Please check the tire position before and after inflating the tire, inspect the wheel to make sure the bead seat line is aligned to the rim, the bead is uniformly seated and the inner tube is not poking out from the underneath of the tire.
How to install the fenders and the rear rack:
- The front fender and the headlight share the same set of bolts and nuts. Here is a video guide on how to assemble the fenders, headlight, and rear rack: https://youtu.be/ksqHfZAb4zU
- Install the rear rack on ROAMER: https://youtu.be/xcs0gkP8Hpg
How to install the pedals?
- Look for the “L” or “R” sign on the axle or wrench flat.
- The left pedal needs to tighten counterclockwise, the right pedal is tightened clockwise.
- The thread of the pedal and crank arm needs to be aligned carefully, if the thread is misaligned, the crank will be mangled or cross-threaded.
- It is suggested to tighten the pedals with a pedal wrench, use some anti-seize compound if have.
How to turn on the bike:
- Install the fully charged battery on the bike;
- Insert the ignition key on the right side of the handlebar to turn on the power;
- Long press the M button on the display to turn on the system;
- PAS 1 or 2 is the recommended starting speed (PAS 0 means no motor assist);
- You can now ride the bike by using the twist throttle or pedals (with power assist).
What are the lights near the throttle for?
- On the right side of the handlebar, there is a battery indicator.
- The three green lights on top are showing how much battery left; below that, the left red light is the power indicator, the right one is the battery under-voltage indicator, it only lights up when the voltage of the battery is too low.
- Normally, only the top three lights and the bottom left light show up.
How to change the mileage display from metric to English scale:
Please follow the steps or video below to change the settings:
- Long press '+' and '-' at the same time to enter settings;
- Press 'M' till the display shows '02' (mileage unit);
- Press '+' or '-' to change it, '0' is KM, '1' is MILE;
- Long press '+' and '-' at the same time to save and quit the settings.
https://www.youtube.com/watch?v=Q33moghTt3c
About the keys--
- One set of key (smaller) is for ignition on the right side of the handlebar:
- The other set of key (bigger) is to lock/unlock the battery on the bike: https://www.youtube.com/watch?v=Fi3Y1pgPqmw
- Each key set has two same keys, we suggest you keep one on each at home just in case.
Order a Senada Roamer 48V/10Ah 1000W Folding Fat Tire Electric Bike today from ElectricBikeParadise.com. Free shipping + free gifts on all of our Senada Folding Fat Tire Electric Bikes. Buy today and get a discount, free shipping, and a free gift!
Normally, Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if product is in stock, however, due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders. Order processing times of some brands can take up to 7-14 days. This is an industry-wide issue caused by the high demand of our products due to Covid-19 and the strain on supply chains. We appreciate your patience and understanding. Please see the specific brand shipping policy for current estimates of order fulfillment times. Please contact us by phone at (800) 590-2738 or email us at support@electricbikeparadise.com with any questions you may have.
Please see below Electric Bike Paradise Shipping time Delivery Info Policy By Brands
Shipping and Delivery
Our goal is to keep the ordering process as simple as possible. Shipping and delivery times vary from 6 - 15 work days if your electric bike is in stock.
This is dependent upon demand, factory production, holiday seasons, weather conditions, and other various circumstances.
SHIPPING COST
We offer free shipping on all of our bikes everywhere within the lower 48 states.（Excludes: Alaska/Hawaii, US Protectorates, APO/FPO, PO Box）
SHIPPING METHOD
Shipping is offered through UPS/FEDEX/USPS, which is free everywhere within the lower 48 states. Usually we ship spare parts by USPS and ship e-bikes and batteries by UPS or Fedex. Please provide us your correct and accurate shipping address. If you write incorrect and insufficient shipping address, you might bear the second shipping cost. Once your bike gets shipped out, you will be emailed a tracking number so you can see when the scheduled delivery time will be!
HOW THE BIKE IS SHIPPED
Senada Electric Bikes are shipped 95%~99% assembled. When you receive your bike and do not sure how to assemble the bike, just contact us, we are here to help!
ABOUT DELIVERY
By default, the delivery of the packages does not require signatures. If you need a signature requirement service, please contact us, after placing the order (recommended to contact us within 24 hours), we will help you add a FedEx signature service. Please note that accessory packages are not applicable to signature service.
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
Order Confirmation:
- You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
- As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
- If your item is on backorder or unavailable, we will reach out to you via email.
- If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
Order Shipment:
- If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will usually ship within 1-2 business days from the date of your order, unless it is a backorder or built-to-ship product.
- We will send you the tracking information as soon as it ships to the email address you provided when checking out.
- We ship daily via UPS Ground, Fed Ex Ground, and various LTL Freight carriers to the lower 48 states.
- Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at an additional cost.
- We do not offer Cash On Delivery.
- A phone number is required by the freight company so a delivery appointment can be made.
- Failure to provide a good phone number you can be easily reached at may cause a delay in delivery as freight items will not be delivered without an appointment.
- A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
- Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
- As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
- To avoid a delay in receiving your order from customs, consider the following:
- Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
- We do not refund original shipping charges for goods that are refused for delivery at customs.
- We will deduct all additional fees resulting from refused international shipments from your refund.
- If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
- If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
- We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
- If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@electricbikeparadise.com.
Damages:
- Please inspect the packaging of your items when they arrive.
- If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.
- If your item(s) do arrive damaged, please send photos to support@electricbikeparadise.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
- All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
- If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
- If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Backorders:
- From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
- The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
- If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
- Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.
Important Freight LTL Shipment
- When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
- You need to be at the delivery address during the delivery window to receive and sign for the item.
- The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
- Please make sure the phone number you entered at checkout is a good number to contact you at.
- Don't screen your calls until your item has been delivered.
- The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
- Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):
- Carton damage requires visual inspection of contents of the unit.
- ElectricBikeParadise.com recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify ElectricBikeParadise.com immediately.
- IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
- Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Carton packaging has excessive damage with the exposed product:
- Refuse shipment
- Sign carrier paperwork: “Carton damaged and refused”
- Notify ElectricBikeParadise.com immediately.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@electricbikeparadise.com.
Returns, Refunds, Cancellation, and Pre-Order Policy
ElectricBikeParadise.com is committed to providing the best customer service in the Electric Bike industry. Our goal is to make your shopping experience as easygoing as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
ElectricBikeParadise.com 30-Day Satisfaction Guarantee Return Policy
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 30 days of the delivery date.
- Our return policy applies to cancellations made after an item has been physically shipped or refused at the time of delivery.
- We will refund the product price minus any applicable fees and charges.
- Original shipping charges are non-refundable.
- You are responsible for any return shipping charges.
- Refunds will be applied to the same payment method used when the original purchase was made.
The Following Cannot Be Returned
- Products that are eligible for parts under manufacturer warranty
- Products that have had their original manufacturer packaging opened
- Products that have been out of their original manufacturers' packaging
It is the customer's responsibility to return the merchandise in a new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return requests must be submitted in writing and sent to support@electricbikeparadise.com
*Exclusions
ElectricBikeParadise.com works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under the "Returns" tab on the product page and below:
ElectricBikeParadise.com Returns Policy By Brands
Return Policy
Senada Bikes
Consumer Purchase Terms and Conditions – Cancellation and Return
These Consumer Purchase Terms and Conditions (the “Terms”) are a legal agreement between you and Senada Bikes (“SNDB”, “us” or “we”), and apply to all consumer purchases by you of any model of SNDB’s electric bikes (“e-bike(s)”) and/or related accessories offered by SNDB (collectively with e-bikes, the “Products”) in the United States only. By purchasing any Products from SNDB, or by using the Products you hereby agree to these Terms in their entirety.
Please read these Terms carefully and thoroughly as they list your obligations and rights. A dispute that you may have under these Terms will be taken to arbitration.
BASIC CANCELLATION AND RETURN POLICY
In order to undertake a valid cancelation or return, you must obtain written approval for such cancelation or return from SNDB, which can be an approval email by contacting us.
Any cancellation without approval shall be rejected and the order process shall continue. Any Product sent back to SNDB by you without the written consent of SNDB shall be rejected and returned to you at your cost.
Regarding small flaws and slight stains/scratches on the paint surface of the e-bike and the relevant parts:
a. Within seven days after receiving the package, please inspect the product. If there are any flaws/stains/scratches, you must report to us for further support. Exceeding this 7-timeframe is regarded as the flaws/stains/scratches caused by the customer during use.
b. If you find this issue and contact us within 7 days, we are willing to provide coupons and other means of compensation.
c. Small flaws and slight stains may be caused by unavoidable factors in the production and transportation process, and do not affect the normal use of the product. If you cannot accept it, please do not continue to assemble the product, and repackage the product to its original state, in the meantime, please contact us for further assistance.
CANCELLATION BEFORE SHIPPING LABEL CREATED
For cancel order that is placed yet not attached with a shipping label, we will issue a full refund.
CANCELLATION BEFORE ORDER SHIPPED (SHIPPING LABEL ALREADY CREATED)
An order that is with a shipping label yet not ship out shall be subject to a ten percent (10%) of the original price processing fee.
CANCELLATION AFTER ORDER SHIPPED
When an order is shipped out, the shipment cannot be held up, customers need to reject the delivery package when it arrive or sign for the delivery package first and then contact Senada Bikes for a return shipping label. The refund will be issued after the package is returned and checked, a twenty percent (20%) of the original price restocking fee shall be subject.
CANCELLATION AFTER ORDER DELIVERED (PACKAGE NOT OPENED)
For delivery is complete within 7 nature days, to cancel the order, customers are required to contact SNDB with photo and video evidence indicate that the package is not opened. After getting approval, custosmers will contact the original delivery services company to return the full package, customers are responsible for return shipping costs. A twenty percent (20%) of the original price restocking fee shall be subject after the package is returned and checked.
CANCELLATION AFTER USED (NON-QUALITY REASON)
For delivery is complete within 30 nature days, to cancel the order with non-quality related reasons such as (include but not limited to):
- Do not want/need
- Do not fit the size
- Do not like the Product
- Do not accept compensation for minor shipment damage
- Do not like the quality of the free accessories, like fenders, rear rack, etc.
The e-bike must have less than ten (10) miles on the odometer, be free of any wear and tear, dirt, dust, fragrance, or any other signs of use, and must be in the same packaging and condition that you receive it. All items must be included like chargers, keys, hardware, etc..
Customers are required to contact SNDB with photo and video evidence indicate that the e-bike is packed back as original to get prior authorization for the return, customers will contact the original delivery services company to return the full package, customers are responsible for return shipping costs. Returns are not allowed after thirty (30) nature days of the delivery.
The refund will be issued after the package is returned and checked, a twenty five percent (25%) of the original price restocking fee shall be subject after the package is returned and checked.
NON-RETURNABLE PRODUCT
Non-returnable Products include but not limited to:
- All accessories
- Special orders
- Used Products with a noticeable trace of use
- Sale items
Non-returnable Products shall not be returned except in extreme cases, customers are required to contact SNDB to get approval.
REFUND CONDITIONS AND EXCEPTIONS
In general cases, a refund will be complete in seven (7) business days. A refund may be late due to various reasons, please contact SNDB with the relevant proof for further instructions.
*NOTE
Please do not directly reject any FedEx/UPS packages from us if you request a return. Kindly sign for the parcel first and email us for a return shipping label before you return any item to us.
RETURN PROCEDURE
- All return requests must be submitted in writing and sent to support@electricbikeparadise.com
- If your return is approved you will receive an email from us with return instructions.
- Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
- We recommend taking a picture of the package and/or the item before shipping.
- Ship the package. We will either provide you with a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
- Please provide us with the tracking number.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.
QUESTIONS? EMAIL US: SUPPORT@ELECTRICBIKEPARADISE.COM
CANCELLATIONS
All cancelled orders are subject to a 5% cancellation fee. This fee covers our costs from our credit card processing company and our administrative costs of handling your cancellation. Whenever we refund an order, we are not refunded our merchant card processing fees and it takes our team time to deal with your cancellation, which costs us money.
Please be careful before you place your order that you fully understand that the product is right for you, and that if there is any lead time associated with the product, as there is with built-to-order products for instance, that you are aware and ok with it.
If your order has not been shipped yet, this is the only fee you will incur.
If your order has been shipped, the standard return procedure applies and more fees will apply like shipping costs and return shipping costs, and restocking fees if any. We do not charge restocking fees, we only pass them on from our supplier.
Refunds will only be issued to the original credit card or your financing account that you used when placing your order. We do not issue checks or cash refunds.
The only time we will waive this fee is if you request your order to be cancelled due to out of stock or extended lead time. However, if you choose to change your order to another product that's in stock, we may reward you with either an additional discount of our choosing or an additional free gift.
PRE-ORDERS
We rely on just-in-time fulfillment from our suppliers to provide you with a vast array of products for sale at low factory-direct pricing. This allows us to cut the costs of overhead and middle-men and pass those savings onto you. Sometimes, products are so popular that they go out of stock before the next shipment arrives at our supplier's warehouse.
If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available.
If you can't or don't want to wait, you can choose an alternative product. At that point, we will either charge or refund you the difference, update your order, and ship out the alternative product.
If you don't want an alternative product, you can cancel your order without any cancellation fee.
If you choose to accept the ETA and wait for your product, your order will be placed on pre-order status. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives.
If you choose to cancel your order after you have confirmed your pre-order, and it still hasn't shipped yet (like in the case that it gets delayed further) then you will be charged the 5% cancellation fee we must charge to recoup the losses we incur from our credit card processing company when we issue refunds.
If you choose to cancel your pre-order after the product has shipped, the normal return policy applies.
Thanks for your understanding.
QUESTIONS? EMAIL SUPPORT@ELECTRICBIKEPARADISE.COM
DAMAGED MERCHANDISE
In the event of damage to your product in shipping, please contact support@electricbikeparadise.com to arrange for replacement and pick-up of the damaged product. Please refer to our Shipping Policy for more details.
EMAIL: SUPPORT@ELECTRICBIKEPARADISE.COM
DEFECTIVE MERCHANDISE
Most of our products come with at least a 1-year manufacturer's warranty. The warranty information can be found under the "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
EMAIL SUPPORT@ELECTRICBIKEPARADISE.COM
PLEASE READ!
It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days, or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.
We work very hard to ensure that we offer the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.
To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates, holiday sale, and "buy one, get one free" offers are not eligible
- The item must be in stock on the competitor's website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
If you want to check if we can price match a product before you place your order, please contact us.
The Following Brands Are Excluded:
Welcome to Electric Bike Paradise
We are passionate about helping you find the best Electric Bike, Electric Scooter, Electric Skateboard, Mobility Scooter, or Electric Wheelchair for your needs. We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the Electric Bike market. Our customers include recreational cyclists, daily commuters, elderly, and obese who are seeking to be healthy and physically fit. Our customers are seeking an electric bike or scooter or skateboard to enjoy daily adventures, explore more, reduce stress, improve their heart health, avoid arthritis, improve their breathing, lower the impact on their knees during exercise, improve their sleep, improve their immune system, lower their risk of diabetes, boost their energy level and lose weight.
What sets us apart from the rest? Large generic retailers lack the specialized knowledge to answer specific questions on assembly warranty and product benefits and features. We know our Electric Bikes inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.
Our Commitment To You
- World-class customer service.
- FREE shipping to the lower 48 USA on every order.
- Most Electric Bikes, Scooters, Wheelchairs, and Skateboards come 95% assembled with very little assembly required. *Some exclusions apply. Please see product page for details.
- We guarantee that our prices are the lowest online.
- We have been in business since 2010 and have thousands of satisfied customers, see what they had to say here!
Our Mission: "To Help You Get Healthy and Physically fit"
At Electric Bike Paradise, our mission is to help you get healthy and physically fit. Electric Bikes have allowed recreational cyclists, daily commuters, elderly, and obese to be healthy and physically fit. We want to help you enjoy daily adventures, explore more, reduce your stress, improve your heart health, avoid arthritis, improve your breathing, lower the impact on your knees during exercise, improve your sleep, improve your immune system, lower your risk of diabetes, boost your energy level and lose weight.
We believe Electric Bikes are revolutionizing the way people enjoy their day while cycling. With the increasing popularity of the Electric Bikes and Scooters, everybody's specific needs can be met.
We provide the following value-added benefits with every order:
- 100% Secure Shopping
- We Value Your Privacy
- Trusted Brand Names
- Authorized Online Dealer
- Best Return Policy
- Free Shipping Every day
- Low Price Guarantee
- Satisfaction Guarantee
- Courteous Sales Experts
Worried About Price?
- We are an authorized dealer for our suppliers and we ship directly from their warehouse.
- With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
- We offer fast free shipping, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.
We understand buying an Electric Bike, Scooter, Wheelchair, or Skateboard is a significant investment so we want to make the buying process as easy as possible for you.
Go ahead and place your order today and if you have any questions give us a call or email us at support@electricbikeparadise.com.
How We Give Back To The Community
We love to give back to our community. From assisting health enthusiasts choose their perfect rides to helping less fortunate communities, we've done it all. Our love for electric bikes extends far beyond our local community. We want to help the world. We've partnered with People For Bikes and World Bicycle Relief to help people not just in the USA but around the world live a better life with the help of an Electric Bike. It's amazing what a difference an Electric Bike can make to a person's life. Watch this video to learn more about what the People For Bikes and World Bicycle Relief does for the communities.
We donate a portion of our profits to People For Bikes and World Bicycle Relief. All proceeds go to help the people of small communities get a bicycle of their own, to help promote a healthier future with biking, and help themselves create a better and healthier lives.
Meet The Founder
The owner, Trevor, is from Seattle, Washington and started selling bicycles, electric bikes, and electric scooters online in 2010 and eventually built Electric Bike Paradise to serve customers all over the USA.
In 2013, Trevor was introduced to Electric Bikes when he was in college. He was selling fixed gear bikes and road bikes, beach cruiser bikes, and tandem bikes on eBay and Amazon and went to buy a used fixie bike from a seller on craigslist to use as a personal commuter bike.
That seller happened to be Tim, the founder of BMEbikes. He met Tim and his brother who showed Trevor the electric bikes they were creating as a side-project in the back of their car turbocharging business in Northridge, California. Tim let Trevor test ride an electric bike and Trevor was blown away. It was like a cross between a motorcycle and a bicycle but all-electric and super quiet.
Trevor went online to start looking for suppliers of electric bicycles and he found his first supplier of electric bikes, Micargi Electric Bikes. Since then, Trevor and his team of dedicated customer service assistants have shipped over 100,000 electric bikes, electric scooters, electric skateboards, mobility scooters, electric wheelchairs and more to customers all around the world.
Up until this point, Trevor had no idea electric bikes even existed. He did some searching online but couldn't find an online store that was easy to shop or had a wide-selection and educational articles to help him learn about electric bikes. He decided to start a website called Electric Bike Paradise, the one you're on right now, to help those who want to shop, browse, and learn all in one place.
Trevor is also selling Mobility Scooters, Power Wheelchairs, and Patient Care Products online through his website Mobility Paradise. Mobility Paradise, just like Electric Bike Paradise is also committed to providing full selection of quality products with the best prices and exceptional customer service. Make your daily life easier with just one click and visit MobilityParadise.com now for a wide selection of scooters and more.
Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Operating online-only means we can offer all this without sacrificing any of the things that made us excited to start this business in the first place like being able to travel and help people all over the world.
Our Customer Support Team
Our team operates out of an office space in Wyoming and due to COVID-19 most of our team now works remotely from home. In order to keep our prices low and make our fulfillment processes as efficient as possible, all of our products now ship directly from our supplier's warehouses which are located throughout the continental USA.
Our Warehouses
Our supplier's warehouses are located strategically throughout the continental USA. Every supplier we work with ensures product quality and packing quality before each shipment. The carriers we use to ship the products are carefully chosen from their history of speedy delivery capability and their care in the delivery of packages without damages.
How To Contact Us
You can call our customer support and sales team Mon-Sun at 8am-8pm EST at (800) 590-2738.
You can chat live with our customer support and sales team Mon-Sun 8am-8pm EST, just look for the button in the lower-right corner that says "Chat with us."
You can email our customer support team and sales team: support@electricbikeparadise.com and we will reply within 1-2 hours during regular business hours Mon-Sun 8am-8pm EST.
You can write to us:
5830 E 2nd St, Ste. 7000 #715
Casper, WY 82609
We hope you enjoy our Electric Bike as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.
If you want to learn more about Electric Bikes, why you should get one, what they are, how they work, and when the best time to get one is, check out our Electric Bike Buying Guide.
If you're considering getting an electric bike, electric scooter, electric skateboard, mobility scooter, or electric wheelchair but don't have the cash or credit available to pay for one right now, you may be thinking about other financing options. We offer one of the best financing programs in the industry.
We have partnered with the best financing companies to give you the best chance of qualifying for credit. You will be required to apply for financing. You will fill out a credit line application. You are subject to credit approval.
Electric Bike Paradise has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.
You'll usually get a decision within seconds and be able to purchase that brand new electric bike or electric scooter of your dreams right from our website shipped directly to your door as fast as 3-10 business days. You have three options for financing: Paypal, Klarna, and Shop Pay Installments.
What types of financing options does Klarna offer?
How to apply for Klarna financing?
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On product page select Add to Cart.
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On shopping cart page select Secure Checkout.
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- Fill out form with your personal information.
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Select Continue to shipping method.
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Select your preferred Shipping method.
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Select Continue to payment method
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Select Slice it. Pay over time with Klarna.
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Select Complete Order.
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- Select preferred monthly payment options that are available. (Please note that monthly payment options are dependent on your cart balance and what Klarna decides to offer, we cannot change the financing options)
Examples
or 
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Click Place Order.
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- Fill out form.
- Click Continue.
- Know instantly if you are approved for financing with Klarna.
- Receive a confirmation email outlining your purchase, due date(s), and other useful information once your product ships out.
- Contact Klarna customer service at any time with questions about your purchase.
- Contact support@electricbikeparadise.com or (800) 590-2738 if you have any questions. We are happy to help! :)
What types of financing options does Paypal offer?
The world-renowned recognized and respected leader in financing, PayPal, has offered customers of Electric Bike Paradise an exclusive deal to get financing for any Electric Bike over . NO INTEREST IF PAID IN THE FULL WITHIN 6 MONTHS!
PayPal Credit is a reusable credit line available on purchases at thousands of stores that accept PayPal. It's also available for purchases on eBay and exclusively at thousands of other online stores. Plus, it comes with the same security and flexibility you trust from PayPal.
If applying for Paypal Credit you will need to have a Paypal account or create one.
PayPal Credit is subject to credit approval as determined by the lender, Comenity Capital Bank, and is available to US customers who are of legal age in their state of residence. Promotional offers may not be available for purchases made on a mobile device.
The financing lasts for 6 months and is only valid on approved credit.
How Do I Apply for Paypal Financing?
(Please read the entirety of the instructions before you email or call. The next step may answer the question you have about the steps before it.)
**OR You will receive an instant denial. Electric Bike Paradise has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.
What Is The Option To Pay In Installments on Shop Pay?
- Add items to your cart.
- Check out with Shop Pay.
- Choose to pay in 4 installments.
Your first payment is either due at checkout or 2 weeks after your purchase. The next 3 remaining installments are automatically charged to your card saved on Shop Pay every 2 weeks. Don't worry, you'll get an email reminder before each payment to remind you.
Buy now, pay later with Shop Pay
FAQs about Shop Pay Installments
No, there are no late fees if you miss a scheduled payment.
What if I make a return on a purchase made through Installments with Shop Pay?
If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following:
- A smaller payment balance on the final payment
- Less future payments on the remaining loan balance
If your refund amount is more than the amount remaining on your Shop Pay Installments balance, then you can expect to receive the difference as a refund to your original debit card or credit card payment method within 3 to 10 business days.
Which payment methods are accepted if I use the option to pay Installments on Shop Pay?
The installments option on Shop Pay is available on debit and credit cards.
Have more questions?
- For questions about installment payments on Shop Pay, visit shop.affirm.com/help.
- For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.
If you have any issues with your product, please call us at (800) 590-2738 or email us at support@electricbikeparadise.com and we will assist you in filing a warranty claim with the manufacturer. Each manufacturer we stock has a different warranty, so please read the warranty that pertains to the specific manufacturer for which your item pertains.
Electric Bike Paradise Warranty Policy By Brands
E-bikes Warranty on Senada Website
To make a warranty claim always keep handy the bicycle model, date of purchase, bicycle serial number as well as the order number on our website.
Every Senada electric bicycle on our website comes with a 12 months warranty against manufacturing defects in materials or workmanship on its frame, battery, motor, controller, and display that could affect the electric bicycle function.
This warranty applies only to the original registered owner of the Senada bicycle and is not transferable.
This limited warranty does not apply to normal wear and tear, malfunctions, or failures due to abuse, neglect, improper repair, improper maintenance, alteration, modification, damage or failure due to accident or other improper use, installation of third party components, parts, or accessories, or any products that have been modified from manufacturer’s specifications.The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage.
We highly suggest using a photo or a short video (no more than 25MB) to illustrate the issue when contacting us, it will help us diagnose the problem quickly and clearly, then provide further assistance to solve it.
TERMS AND CONDITIONS OF THE WARRANTY
For your reference, please refer to below comprehensive warranty:
1. Frame – are warranted to be free from defects in material or workmanship for entire life. Paint finish is considered consumable and is not part of the warranty.
2. Display, Controller and Motor Assembly – are warranted to be free from defects in material or workmanship for a period of 12 months from purchase.
3. Original Batteries – are warranted to be free from defects in material or workmanship for a period of 12 months from the date of purchase.
The battery is sealed and cannot be opened or fixed. The battery should not have a percentage of nominal charge retention of 60% or less. Misuse of the battery, negligence or attempt to open or repair it will void the warranty.
4. General: The bicycle is backed up by a 12 months main warranty, certain components listed on this chart or consumables may be subject to a different period of coverage or not included in this warranty.
5. Consumables: Components subject to wear are NOT covered by the warranty: tires, inner tubes, chargers, brake lines, brake pads, rear rack, basket, crankset, pedals, fenders, wheel lining tape, spokes, light bulbs, LEDs, fuses, etc.
If any warranty included parts happen to be damaged during shipping, please contact us (with photo/video proof) immediately after shipment arrival. Senada will send a replacement part at our expense and will work with you to fix the issue.
Please note that for warranty issues,the customer is responsible for the cost of labor to install warrantied components, however, we will cover the shipping costs of warranty parts.
If the warranty is void for any reason the customer shall bear any repair or replacement costs resulting from bicycle misuse, negligence or abuse.
Always follow care and preventive maintenance procedures.
Always keep receipts from any services performed to the bicycle by an authorized distributor or service center.
The warranty will be voided by any of the following circumstances:
- Failure to follow all directions or recommendations listed in the user manual;
- Cycling collision, accident or bicycle damage caused by careless parking;
- Acts in violation of laws;
- If bicycle is resold;
- DIY repairs on electronics;
- Abusive use the bicycle in off-road terrain, mud, snow, water, sand, gravel and water;
- If the bicycle is used as rental unit;
- Damages caused by natural disasters such as earthquakes, lightning, fire, flooding and other hazards;
- Rust and/or paint fading caused to heavy exposure to rain, hail, snow or direct sunlight for prolonged periods of time;
- Overloading beyond recommended capacity;
- Damages caused by nails, needles, broken glass , debris , sharp rocks or other foreign objects;
- If the bicycle is used but not limited to stunts, jumping from ramps, stairs or elevated ramps;
- If bicycle is used in competitions or racing;
- If bicycle has been modified for any purposes on the motor, electrical system, suspension frame, and battery;
- Use of other components not approved by the manufacturer;
- Damages resulted from improper care and handling.
Due to the nature of the product some components must be exclusive from the manufacturer such as but not limited to the battery, motor, main gauge cluster, controllers, Led headlights, brake drums or disc rotors and pads etc. Other components such as tires, tubes, saddle, racks, baskets may be used from market-ready or compatible products previous approval from the retailer or manufacturer.
For any questions about your warranty or to make any claims please contact us.
Senada Roamer 48V/10Ah 1000W Folding Fat Tire Electric Bike
Experience Your All-Terrain Electric Bike
The best seller all-terrain e-bike, from forests to sandy beaches and dense snow.
1000W Brushless Toothed Geared Hub Motor
With 1000W continuous power and 82Nm of torque at your disposal, the high-speed brushless geared hub motor can help you conquer the most rugged terrains easily.
- Continuous Motor Power: 1000W
- Max Motor Torque: 82Nm
48V 10AH Lithium-ion Battery
The battery is one of the most important components of an electric bike. ROAMER is equipped with a Lithium-ion 48V 10Ah removable battery. The bike range per charge is over 31 miles per charge on pedal-assist mode and around 19 miles on pure electric power mode. We offer a 1-year warranty on the original batteries.
- Per Charge: 19~31 Miles
- Total Battery Capacity: 480Wh
LCD Display
Backlight display provides speed, mileage, power, etc.
Battery Capacity
Display how much battery the bike has.
Pedal Assist System
Pedal assistance power adjustment.
Odometer
Calculate how many miles you ride.
Speedometer
Calculate current riding speed.
26"X4" Chaoyang Mountain Bike Fat Tires
26"x4" comfort fat tires provide upgraded grip and traction on rugged roads. Even on some troublesome terrains, these tires can provide you safe and smooth riding experience.
Shimano 7 Speed Gear Shift System
The Shimano 7 speed freewheel means you can shift to a larger cog for uphill riding and downshift to a smaller cog at high speeds. In combination with the pedal-assist system, you can adjust a suitable speed to complete your journey.
160MM Mechanical Disc Brakes
Both the front and rear 160mm mechanical disc brakes provide ample stopping power, ensure that e-bike can be stopped swiftly as well as smoothly.
Front Fork: Suspension Fork With Easy Lockout Operation
The aluminum shoulder suspension control locking fork has 100mm of travel.
LED Headlight
The headlight is bright enough to make night driving much safer and more enjoyable
Mountain Bike Saddle Seat
An ergonomically designed saddle features a comfortable riding experience, specially made for pressure relief.
Proeheel Aluminum Crankset
Durable Prowheel aluminum crankset and the crankset guard provide further protections to the chain ring and help the chain stay to travel over rough terrain.
Full Twist Throttle
The full-twist throttle gives you a comfortable grabbing experience and it is easy to operate.
Rear Rack
Your cargo can be strapped directly to the rear rack easily. We also provide rear rack bags in our Accessory shop.
Specifications
| Battery | 48V 10Ah Lithium battery |
| Battery Life | 600-700 Cycles |
| Charging Time | 4-5 Hours |
| Range | 19-31 Miles |
| Hub Motor | 1000W Brushless toothed rear motor |
| Total Payload Capacity | 330 lb |
| Recommended Rider Heights | 5'10''~6'6'' (Calculated from the average heights of the test riders) |
| Charger | US standard 2.0A smart charger |
| Controller | Zunuo 48v/22A |
| Display | LCD display |
| Brake | Mechanical disc brake |
| Weight | 61 lb |
| Pedal Assist Intelligent | 1-5 Level pedal assist |
| Components | |
| Tires | 26''*4'' Chaoyang fat tires |
| Brake lever | Comfort grip levers with motor cutoff switch |
| Light | Headlight with horn |
| Freewheel | Shimano 7 speed gear shifter system |
| Brake | Speed series 160mm brakes |
| Chain | Xingxin 7 speed chain, 132 links |
| Crank | Prowheel 52T |
| Gearing | Shimano |
| Suspension | Full suspension |
| Front fork | Suspension fork with lockout |
| Throttle | Full twist throttle |
| Pedal | Aluminum alloy pedal with reflectors |
| Bike frame | 6061 Aluminum alloy frame |
| Saddle | mountain bike saddle |
| Seatpost | Diameter 30.4mm length 300mm |
| Spoke | Front 14 Gauge 262mm, rear 13G 207mm |
Geometry
- A - Stem to Saddle: 25.6'' / 65cm
- B - Wheel Base: 47.2'' / 120cm
- C - Total Length: 76.4'' / 194cm
- D - Wheel Diameter: 28.7'' / 73cm
- E - Handlebar Height: 41.3'' / 105cm
- F - Seat Height: 35.4''~41.3'' / 90~105cm
- G - Handlebar Width: 28.7'' / 73cm
- H - Standover Height: 33.9'' / 86cm
- I - Bottom Bracket Height: 14.2'' / 36cm
- J - Folding Length: 44.9'' / 114cm
- K - Folding Width: 28.7'' / 73cm
- L - Folding Height: 40.9'' / 104cm
Frequently Asked Questions
How to assemble ROAMER?
- ROAMER comes about 95% assembled, there are some final assembly and adjustments needed, like the front wheel, the handlebar, the seat, the pedals, the headlight, the fenders, and the rear rack.
- For any assembly questions, contact our support team.
How to install the front wheel?
- There is a quick release skewer for installing the front wheel, place the front wheel on the wheel hub, then tighten and lock the quick release skewer.
- There is a spring on each side of the quick release skewer. The small end of the spring is inward and the big end is outward. The nuts on the front wheel do not need to be removed.
- In addition, please make sure both sides of the fork is clipped on the hub, not on the quick release skewer.
- *Please check the tire position before and after inflating the tire, inspect the wheel to make sure the bead seat line is aligned to the rim, the bead is uniformly seated and the inner tube is not poking out from the underneath of the tire.
How to install the fenders and the rear rack:
- The front fender and the headlight share the same set of bolts and nuts. Here is a video guide on how to assemble the fenders, headlight, and rear rack: https://youtu.be/ksqHfZAb4zU
- Install the rear rack on ROAMER: https://youtu.be/xcs0gkP8Hpg
How to install the pedals?
- Look for the “L” or “R” sign on the axle or wrench flat.
- The left pedal needs to tighten counterclockwise, the right pedal is tightened clockwise.
- The thread of the pedal and crank arm needs to be aligned carefully, if the thread is misaligned, the crank will be mangled or cross-threaded.
- It is suggested to tighten the pedals with a pedal wrench, use some anti-seize compound if have.
How to turn on the bike:
- Install the fully charged battery on the bike;
- Insert the ignition key on the right side of the handlebar to turn on the power;
- Long press the M button on the display to turn on the system;
- PAS 1 or 2 is the recommended starting speed (PAS 0 means no motor assist);
- You can now ride the bike by using the twist throttle or pedals (with power assist).
What are the lights near the throttle for?
- On the right side of the handlebar, there is a battery indicator.
- The three green lights on top are showing how much battery left; below that, the left red light is the power indicator, the right one is the battery under-voltage indicator, it only lights up when the voltage of the battery is too low.
- Normally, only the top three lights and the bottom left light show up.
How to change the mileage display from metric to English scale:
Please follow the steps or video below to change the settings:
- Long press '+' and '-' at the same time to enter settings;
- Press 'M' till the display shows '02' (mileage unit);
- Press '+' or '-' to change it, '0' is KM, '1' is MILE;
- Long press '+' and '-' at the same time to save and quit the settings.
https://www.youtube.com/watch?v=Q33moghTt3c
About the keys--
- One set of key (smaller) is for ignition on the right side of the handlebar:
- The other set of key (bigger) is to lock/unlock the battery on the bike: https://www.youtube.com/watch?v=Fi3Y1pgPqmw
- Each key set has two same keys, we suggest you keep one on each at home just in case.
Order a Senada Roamer 48V/10Ah 1000W Folding Fat Tire Electric Bike today from ElectricBikeParadise.com. Free shipping + free gifts on all of our Senada Folding Fat Tire Electric Bikes. Buy today and get a discount, free shipping, and a free gift!
Electric Bike Paradise is your number one source for Electric Bikes, Electric Scooters, Electric Skateboards, Mobility Scooters and Electric Wheelchairs. With full customer support, including lifetime expert advice, and a guaranteed low price, you can feel confident buying from us. To learn more about electric bikes, read our Electric Bike Buying Guide. Call us to order at (800) 590-2738 Monday-Sunday 8am-8pm EST.
DISCLAIMER: This motor-powered bicycle or scooter may have a motor-assisted speed of 25 km/h or 15.5 mph, and if so, is NOT to be used for transport of people on public access ways without first being registered with the state according to state laws and the operator being legally licensed to drive on public access ways. We do not assume any liability for any usage of this product, especially outside the legal boundaries of your local state laws. If you are looking for information on whether this product is legal to use on public access ways in your local area, please consult an attorney.
COVID-19 Shipping Delays Notice: Normally, Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if product is in stock, however, due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders. Order processing times of some brands can take up to 7-14 days or more. This is an industry-wide issue caused by the high demand of our products due to Covid-19 and the strain on supply chains. We appreciate your patience and understanding. Please see the specific brand shipping policy for current estimates of order fulfillment times. Please contact us by phone at (800) 590-2738 or email us at support@electricbikeparadise.com with any questions you may have.
Normally, Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if product is in stock, however, due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders. Order processing times of some brands can take up to 7-14 days. This is an industry-wide issue caused by the high demand of our products due to Covid-19 and the strain on supply chains. We appreciate your patience and understanding. Please see the specific brand shipping policy for current estimates of order fulfillment times. Please contact us by phone at (800) 590-2738 or email us at support@electricbikeparadise.com with any questions you may have.
Please see below Electric Bike Paradise Shipping time Delivery Info Policy By Brands
Shipping and Delivery
Our goal is to keep the ordering process as simple as possible. Shipping and delivery times vary from 6 - 15 work days if your electric bike is in stock.
This is dependent upon demand, factory production, holiday seasons, weather conditions, and other various circumstances.
SHIPPING COST
We offer free shipping on all of our bikes everywhere within the lower 48 states.（Excludes: Alaska/Hawaii, US Protectorates, APO/FPO, PO Box）
SHIPPING METHOD
Shipping is offered through UPS/FEDEX/USPS, which is free everywhere within the lower 48 states. Usually we ship spare parts by USPS and ship e-bikes and batteries by UPS or Fedex. Please provide us your correct and accurate shipping address. If you write incorrect and insufficient shipping address, you might bear the second shipping cost. Once your bike gets shipped out, you will be emailed a tracking number so you can see when the scheduled delivery time will be!
HOW THE BIKE IS SHIPPED
Senada Electric Bikes are shipped 95%~99% assembled. When you receive your bike and do not sure how to assemble the bike, just contact us, we are here to help!
ABOUT DELIVERY
By default, the delivery of the packages does not require signatures. If you need a signature requirement service, please contact us, after placing the order (recommended to contact us within 24 hours), we will help you add a FedEx signature service. Please note that accessory packages are not applicable to signature service.
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
Order Confirmation:
- You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
- As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
- If your item is on backorder or unavailable, we will reach out to you via email.
- If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
Order Shipment:
- If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will usually ship within 1-2 business days from the date of your order, unless it is a backorder or built-to-ship product.
- We will send you the tracking information as soon as it ships to the email address you provided when checking out.
- We ship daily via UPS Ground, Fed Ex Ground, and various LTL Freight carriers to the lower 48 states.
- Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at an additional cost.
- We do not offer Cash On Delivery.
- A phone number is required by the freight company so a delivery appointment can be made.
- Failure to provide a good phone number you can be easily reached at may cause a delay in delivery as freight items will not be delivered without an appointment.
- A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
- Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
- As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
- To avoid a delay in receiving your order from customs, consider the following:
- Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
- We do not refund original shipping charges for goods that are refused for delivery at customs.
- We will deduct all additional fees resulting from refused international shipments from your refund.
- If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
- If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
- We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
- If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@electricbikeparadise.com.
Damages:
- Please inspect the packaging of your items when they arrive.
- If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.
- If your item(s) do arrive damaged, please send photos to support@electricbikeparadise.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
- All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
- If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
- If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Backorders:
- From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
- The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
- If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
- Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.
Important Freight LTL Shipment
- When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
- You need to be at the delivery address during the delivery window to receive and sign for the item.
- The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
- Please make sure the phone number you entered at checkout is a good number to contact you at.
- Don't screen your calls until your item has been delivered.
- The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
- Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):
- Carton damage requires visual inspection of contents of the unit.
- ElectricBikeParadise.com recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify ElectricBikeParadise.com immediately.
- IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
- Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Carton packaging has excessive damage with the exposed product:
- Refuse shipment
- Sign carrier paperwork: “Carton damaged and refused”
- Notify ElectricBikeParadise.com immediately.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@electricbikeparadise.com.
Returns, Refunds, Cancellation, and Pre-Order Policy
ElectricBikeParadise.com is committed to providing the best customer service in the Electric Bike industry. Our goal is to make your shopping experience as easygoing as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
ElectricBikeParadise.com 30-Day Satisfaction Guarantee Return Policy
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 30 days of the delivery date.
- Our return policy applies to cancellations made after an item has been physically shipped or refused at the time of delivery.
- We will refund the product price minus any applicable fees and charges.
- Original shipping charges are non-refundable.
- You are responsible for any return shipping charges.
- Refunds will be applied to the same payment method used when the original purchase was made.
The Following Cannot Be Returned
- Products that are eligible for parts under manufacturer warranty
- Products that have had their original manufacturer packaging opened
- Products that have been out of their original manufacturers' packaging
It is the customer's responsibility to return the merchandise in a new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return requests must be submitted in writing and sent to support@electricbikeparadise.com
*Exclusions
ElectricBikeParadise.com works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under the "Returns" tab on the product page and below:
ElectricBikeParadise.com Returns Policy By Brands
Return Policy
Senada Bikes
Consumer Purchase Terms and Conditions – Cancellation and Return
These Consumer Purchase Terms and Conditions (the “Terms”) are a legal agreement between you and Senada Bikes (“SNDB”, “us” or “we”), and apply to all consumer purchases by you of any model of SNDB’s electric bikes (“e-bike(s)”) and/or related accessories offered by SNDB (collectively with e-bikes, the “Products”) in the United States only. By purchasing any Products from SNDB, or by using the Products you hereby agree to these Terms in their entirety.
Please read these Terms carefully and thoroughly as they list your obligations and rights. A dispute that you may have under these Terms will be taken to arbitration.
BASIC CANCELLATION AND RETURN POLICY
In order to undertake a valid cancelation or return, you must obtain written approval for such cancelation or return from SNDB, which can be an approval email by contacting us.
Any cancellation without approval shall be rejected and the order process shall continue. Any Product sent back to SNDB by you without the written consent of SNDB shall be rejected and returned to you at your cost.
Regarding small flaws and slight stains/scratches on the paint surface of the e-bike and the relevant parts:
a. Within seven days after receiving the package, please inspect the product. If there are any flaws/stains/scratches, you must report to us for further support. Exceeding this 7-timeframe is regarded as the flaws/stains/scratches caused by the customer during use.
b. If you find this issue and contact us within 7 days, we are willing to provide coupons and other means of compensation.
c. Small flaws and slight stains may be caused by unavoidable factors in the production and transportation process, and do not affect the normal use of the product. If you cannot accept it, please do not continue to assemble the product, and repackage the product to its original state, in the meantime, please contact us for further assistance.
CANCELLATION BEFORE SHIPPING LABEL CREATED
For cancel order that is placed yet not attached with a shipping label, we will issue a full refund.
CANCELLATION BEFORE ORDER SHIPPED (SHIPPING LABEL ALREADY CREATED)
An order that is with a shipping label yet not ship out shall be subject to a ten percent (10%) of the original price processing fee.
CANCELLATION AFTER ORDER SHIPPED
When an order is shipped out, the shipment cannot be held up, customers need to reject the delivery package when it arrive or sign for the delivery package first and then contact Senada Bikes for a return shipping label. The refund will be issued after the package is returned and checked, a twenty percent (20%) of the original price restocking fee shall be subject.
CANCELLATION AFTER ORDER DELIVERED (PACKAGE NOT OPENED)
For delivery is complete within 7 nature days, to cancel the order, customers are required to contact SNDB with photo and video evidence indicate that the package is not opened. After getting approval, custosmers will contact the original delivery services company to return the full package, customers are responsible for return shipping costs. A twenty percent (20%) of the original price restocking fee shall be subject after the package is returned and checked.
CANCELLATION AFTER USED (NON-QUALITY REASON)
For delivery is complete within 30 nature days, to cancel the order with non-quality related reasons such as (include but not limited to):
- Do not want/need
- Do not fit the size
- Do not like the Product
- Do not accept compensation for minor shipment damage
- Do not like the quality of the free accessories, like fenders, rear rack, etc.
The e-bike must have less than ten (10) miles on the odometer, be free of any wear and tear, dirt, dust, fragrance, or any other signs of use, and must be in the same packaging and condition that you receive it. All items must be included like chargers, keys, hardware, etc..
Customers are required to contact SNDB with photo and video evidence indicate that the e-bike is packed back as original to get prior authorization for the return, customers will contact the original delivery services company to return the full package, customers are responsible for return shipping costs. Returns are not allowed after thirty (30) nature days of the delivery.
The refund will be issued after the package is returned and checked, a twenty five percent (25%) of the original price restocking fee shall be subject after the package is returned and checked.
NON-RETURNABLE PRODUCT
Non-returnable Products include but not limited to:
- All accessories
- Special orders
- Used Products with a noticeable trace of use
- Sale items
Non-returnable Products shall not be returned except in extreme cases, customers are required to contact SNDB to get approval.
REFUND CONDITIONS AND EXCEPTIONS
In general cases, a refund will be complete in seven (7) business days. A refund may be late due to various reasons, please contact SNDB with the relevant proof for further instructions.
*NOTE
Please do not directly reject any FedEx/UPS packages from us if you request a return. Kindly sign for the parcel first and email us for a return shipping label before you return any item to us.
RETURN PROCEDURE
- All return requests must be submitted in writing and sent to support@electricbikeparadise.com
- If your return is approved you will receive an email from us with return instructions.
- Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
- We recommend taking a picture of the package and/or the item before shipping.
- Ship the package. We will either provide you with a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
- Please provide us with the tracking number.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.
QUESTIONS? EMAIL US: SUPPORT@ELECTRICBIKEPARADISE.COM
CANCELLATIONS
All cancelled orders are subject to a 5% cancellation fee. This fee covers our costs from our credit card processing company and our administrative costs of handling your cancellation. Whenever we refund an order, we are not refunded our merchant card processing fees and it takes our team time to deal with your cancellation, which costs us money.
Please be careful before you place your order that you fully understand that the product is right for you, and that if there is any lead time associated with the product, as there is with built-to-order products for instance, that you are aware and ok with it.
If your order has not been shipped yet, this is the only fee you will incur.
If your order has been shipped, the standard return procedure applies and more fees will apply like shipping costs and return shipping costs, and restocking fees if any. We do not charge restocking fees, we only pass them on from our supplier.
Refunds will only be issued to the original credit card or your financing account that you used when placing your order. We do not issue checks or cash refunds.
The only time we will waive this fee is if you request your order to be cancelled due to out of stock or extended lead time. However, if you choose to change your order to another product that's in stock, we may reward you with either an additional discount of our choosing or an additional free gift.
PRE-ORDERS
We rely on just-in-time fulfillment from our suppliers to provide you with a vast array of products for sale at low factory-direct pricing. This allows us to cut the costs of overhead and middle-men and pass those savings onto you. Sometimes, products are so popular that they go out of stock before the next shipment arrives at our supplier's warehouse.
If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available.
If you can't or don't want to wait, you can choose an alternative product. At that point, we will either charge or refund you the difference, update your order, and ship out the alternative product.
If you don't want an alternative product, you can cancel your order without any cancellation fee.
If you choose to accept the ETA and wait for your product, your order will be placed on pre-order status. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives.
If you choose to cancel your order after you have confirmed your pre-order, and it still hasn't shipped yet (like in the case that it gets delayed further) then you will be charged the 5% cancellation fee we must charge to recoup the losses we incur from our credit card processing company when we issue refunds.
If you choose to cancel your pre-order after the product has shipped, the normal return policy applies.
Thanks for your understanding.
QUESTIONS? EMAIL SUPPORT@ELECTRICBIKEPARADISE.COM
DAMAGED MERCHANDISE
In the event of damage to your product in shipping, please contact support@electricbikeparadise.com to arrange for replacement and pick-up of the damaged product. Please refer to our Shipping Policy for more details.
EMAIL: SUPPORT@ELECTRICBIKEPARADISE.COM
DEFECTIVE MERCHANDISE
Most of our products come with at least a 1-year manufacturer's warranty. The warranty information can be found under the "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
EMAIL SUPPORT@ELECTRICBIKEPARADISE.COM
PLEASE READ!
It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days, or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.
We work very hard to ensure that we offer the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.
To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates, holiday sale, and "buy one, get one free" offers are not eligible
- The item must be in stock on the competitor's website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
If you want to check if we can price match a product before you place your order, please contact us.
The Following Brands Are Excluded:
Welcome to Electric Bike Paradise
We are passionate about helping you find the best Electric Bike, Electric Scooter, Electric Skateboard, Mobility Scooter, or Electric Wheelchair for your needs. We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the Electric Bike market. Our customers include recreational cyclists, daily commuters, elderly, and obese who are seeking to be healthy and physically fit. Our customers are seeking an electric bike or scooter or skateboard to enjoy daily adventures, explore more, reduce stress, improve their heart health, avoid arthritis, improve their breathing, lower the impact on their knees during exercise, improve their sleep, improve their immune system, lower their risk of diabetes, boost their energy level and lose weight.
What sets us apart from the rest? Large generic retailers lack the specialized knowledge to answer specific questions on assembly warranty and product benefits and features. We know our Electric Bikes inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.
Our Commitment To You
- World-class customer service.
- FREE shipping to the lower 48 USA on every order.
- Most Electric Bikes, Scooters, Wheelchairs, and Skateboards come 95% assembled with very little assembly required. *Some exclusions apply. Please see product page for details.
- We guarantee that our prices are the lowest online.
- We have been in business since 2010 and have thousands of satisfied customers, see what they had to say here!
Our Mission: "To Help You Get Healthy and Physically fit"
At Electric Bike Paradise, our mission is to help you get healthy and physically fit. Electric Bikes have allowed recreational cyclists, daily commuters, elderly, and obese to be healthy and physically fit. We want to help you enjoy daily adventures, explore more, reduce your stress, improve your heart health, avoid arthritis, improve your breathing, lower the impact on your knees during exercise, improve your sleep, improve your immune system, lower your risk of diabetes, boost your energy level and lose weight.
We believe Electric Bikes are revolutionizing the way people enjoy their day while cycling. With the increasing popularity of the Electric Bikes and Scooters, everybody's specific needs can be met.
We provide the following value-added benefits with every order:
- 100% Secure Shopping
- We Value Your Privacy
- Trusted Brand Names
- Authorized Online Dealer
- Best Return Policy
- Free Shipping Every day
- Low Price Guarantee
- Satisfaction Guarantee
- Courteous Sales Experts
Worried About Price?
- We are an authorized dealer for our suppliers and we ship directly from their warehouse.
- With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
- We offer fast free shipping, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.
We understand buying an Electric Bike, Scooter, Wheelchair, or Skateboard is a significant investment so we want to make the buying process as easy as possible for you.
Go ahead and place your order today and if you have any questions give us a call or email us at support@electricbikeparadise.com.
How We Give Back To The Community
We love to give back to our community. From assisting health enthusiasts choose their perfect rides to helping less fortunate communities, we've done it all. Our love for electric bikes extends far beyond our local community. We want to help the world. We've partnered with People For Bikes and World Bicycle Relief to help people not just in the USA but around the world live a better life with the help of an Electric Bike. It's amazing what a difference an Electric Bike can make to a person's life. Watch this video to learn more about what the People For Bikes and World Bicycle Relief does for the communities.
We donate a portion of our profits to People For Bikes and World Bicycle Relief. All proceeds go to help the people of small communities get a bicycle of their own, to help promote a healthier future with biking, and help themselves create a better and healthier lives.
Meet The Founder
The owner, Trevor, is from Seattle, Washington and started selling bicycles, electric bikes, and electric scooters online in 2010 and eventually built Electric Bike Paradise to serve customers all over the USA.
In 2013, Trevor was introduced to Electric Bikes when he was in college. He was selling fixed gear bikes and road bikes, beach cruiser bikes, and tandem bikes on eBay and Amazon and went to buy a used fixie bike from a seller on craigslist to use as a personal commuter bike.
That seller happened to be Tim, the founder of BMEbikes. He met Tim and his brother who showed Trevor the electric bikes they were creating as a side-project in the back of their car turbocharging business in Northridge, California. Tim let Trevor test ride an electric bike and Trevor was blown away. It was like a cross between a motorcycle and a bicycle but all-electric and super quiet.
Trevor went online to start looking for suppliers of electric bicycles and he found his first supplier of electric bikes, Micargi Electric Bikes. Since then, Trevor and his team of dedicated customer service assistants have shipped over 100,000 electric bikes, electric scooters, electric skateboards, mobility scooters, electric wheelchairs and more to customers all around the world.
Up until this point, Trevor had no idea electric bikes even existed. He did some searching online but couldn't find an online store that was easy to shop or had a wide-selection and educational articles to help him learn about electric bikes. He decided to start a website called Electric Bike Paradise, the one you're on right now, to help those who want to shop, browse, and learn all in one place.
Trevor is also selling Mobility Scooters, Power Wheelchairs, and Patient Care Products online through his website Mobility Paradise. Mobility Paradise, just like Electric Bike Paradise is also committed to providing full selection of quality products with the best prices and exceptional customer service. Make your daily life easier with just one click and visit MobilityParadise.com now for a wide selection of scooters and more.
Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Operating online-only means we can offer all this without sacrificing any of the things that made us excited to start this business in the first place like being able to travel and help people all over the world.
Our Customer Support Team
Our team operates out of an office space in Wyoming and due to COVID-19 most of our team now works remotely from home. In order to keep our prices low and make our fulfillment processes as efficient as possible, all of our products now ship directly from our supplier's warehouses which are located throughout the continental USA.
Our Warehouses
Our supplier's warehouses are located strategically throughout the continental USA. Every supplier we work with ensures product quality and packing quality before each shipment. The carriers we use to ship the products are carefully chosen from their history of speedy delivery capability and their care in the delivery of packages without damages.
How To Contact Us
You can call our customer support and sales team Mon-Sun at 8am-8pm EST at (800) 590-2738.
You can chat live with our customer support and sales team Mon-Sun 8am-8pm EST, just look for the button in the lower-right corner that says "Chat with us."
You can email our customer support team and sales team: support@electricbikeparadise.com and we will reply within 1-2 hours during regular business hours Mon-Sun 8am-8pm EST.
You can write to us:
5830 E 2nd St, Ste. 7000 #715
Casper, WY 82609
We hope you enjoy our Electric Bike as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.
If you want to learn more about Electric Bikes, why you should get one, what they are, how they work, and when the best time to get one is, check out our Electric Bike Buying Guide.
If you're considering getting an electric bike, electric scooter, electric skateboard, mobility scooter, or electric wheelchair but don't have the cash or credit available to pay for one right now, you may be thinking about other financing options. We offer one of the best financing programs in the industry.
We have partnered with the best financing companies to give you the best chance of qualifying for credit. You will be required to apply for financing. You will fill out a credit line application. You are subject to credit approval.
Electric Bike Paradise has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.
You'll usually get a decision within seconds and be able to purchase that brand new electric bike or electric scooter of your dreams right from our website shipped directly to your door as fast as 3-10 business days. You have three options for financing: Paypal, Klarna, and Shop Pay Installments.
What types of financing options does Klarna offer?
How to apply for Klarna financing?
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On product page select Add to Cart.
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On shopping cart page select Secure Checkout.
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- Fill out form with your personal information.
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Select Continue to shipping method.
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Select your preferred Shipping method.
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Select Continue to payment method
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Select Slice it. Pay over time with Klarna.
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Select Complete Order.
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- Select preferred monthly payment options that are available. (Please note that monthly payment options are dependent on your cart balance and what Klarna decides to offer, we cannot change the financing options)
Examples
or
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Click Place Order.
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- Fill out form.
- Click Continue.
- Know instantly if you are approved for financing with Klarna.
- Receive a confirmation email outlining your purchase, due date(s), and other useful information once your product ships out.
- Contact Klarna customer service at any time with questions about your purchase.
- Contact support@electricbikeparadise.com or (800) 590-2738 if you have any questions. We are happy to help! :)
What types of financing options does Paypal offer?
The world-renowned recognized and respected leader in financing, PayPal, has offered customers of Electric Bike Paradise an exclusive deal to get financing for any Electric Bike over . NO INTEREST IF PAID IN THE FULL WITHIN 6 MONTHS!
PayPal Credit is a reusable credit line available on purchases at thousands of stores that accept PayPal. It's also available for purchases on eBay and exclusively at thousands of other online stores. Plus, it comes with the same security and flexibility you trust from PayPal.
If applying for Paypal Credit you will need to have a Paypal account or create one.
PayPal Credit is subject to credit approval as determined by the lender, Comenity Capital Bank, and is available to US customers who are of legal age in their state of residence. Promotional offers may not be available for purchases made on a mobile device.
The financing lasts for 6 months and is only valid on approved credit.
How Do I Apply for Paypal Financing?
(Please read the entirety of the instructions before you email or call. The next step may answer the question you have about the steps before it.)
**OR You will receive an instant denial. Electric Bike Paradise has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.
What Is The Option To Pay In Installments on Shop Pay?
- Add items to your cart.
- Check out with Shop Pay.
- Choose to pay in 4 installments.
Your first payment is either due at checkout or 2 weeks after your purchase. The next 3 remaining installments are automatically charged to your card saved on Shop Pay every 2 weeks. Don't worry, you'll get an email reminder before each payment to remind you.
Buy now, pay later with Shop Pay
FAQs about Shop Pay Installments
No, there are no late fees if you miss a scheduled payment.
What if I make a return on a purchase made through Installments with Shop Pay?
If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following:
- A smaller payment balance on the final payment
- Less future payments on the remaining loan balance
If your refund amount is more than the amount remaining on your Shop Pay Installments balance, then you can expect to receive the difference as a refund to your original debit card or credit card payment method within 3 to 10 business days.
Which payment methods are accepted if I use the option to pay Installments on Shop Pay?
The installments option on Shop Pay is available on debit and credit cards.
Have more questions?
- For questions about installment payments on Shop Pay, visit shop.affirm.com/help.
- For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.
If you have any issues with your product, please call us at (800) 590-2738 or email us at support@electricbikeparadise.com and we will assist you in filing a warranty claim with the manufacturer. Each manufacturer we stock has a different warranty, so please read the warranty that pertains to the specific manufacturer for which your item pertains.
Electric Bike Paradise Warranty Policy By Brands
E-bikes Warranty on Senada Website
To make a warranty claim always keep handy the bicycle model, date of purchase, bicycle serial number as well as the order number on our website.
Every Senada electric bicycle on our website comes with a 12 months warranty against manufacturing defects in materials or workmanship on its frame, battery, motor, controller, and display that could affect the electric bicycle function.
This warranty applies only to the original registered owner of the Senada bicycle and is not transferable.
This limited warranty does not apply to normal wear and tear, malfunctions, or failures due to abuse, neglect, improper repair, improper maintenance, alteration, modification, damage or failure due to accident or other improper use, installation of third party components, parts, or accessories, or any products that have been modified from manufacturer’s specifications.The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage.
We highly suggest using a photo or a short video (no more than 25MB) to illustrate the issue when contacting us, it will help us diagnose the problem quickly and clearly, then provide further assistance to solve it.
TERMS AND CONDITIONS OF THE WARRANTY
For your reference, please refer to below comprehensive warranty:
1. Frame – are warranted to be free from defects in material or workmanship for entire life. Paint finish is considered consumable and is not part of the warranty.
2. Display, Controller and Motor Assembly – are warranted to be free from defects in material or workmanship for a period of 12 months from purchase.
3. Original Batteries – are warranted to be free from defects in material or workmanship for a period of 12 months from the date of purchase.
The battery is sealed and cannot be opened or fixed. The battery should not have a percentage of nominal charge retention of 60% or less. Misuse of the battery, negligence or attempt to open or repair it will void the warranty.
4. General: The bicycle is backed up by a 12 months main warranty, certain components listed on this chart or consumables may be subject to a different period of coverage or not included in this warranty.
5. Consumables: Components subject to wear are NOT covered by the warranty: tires, inner tubes, chargers, brake lines, brake pads, rear rack, basket, crankset, pedals, fenders, wheel lining tape, spokes, light bulbs, LEDs, fuses, etc.
If any warranty included parts happen to be damaged during shipping, please contact us (with photo/video proof) immediately after shipment arrival. Senada will send a replacement part at our expense and will work with you to fix the issue.
Please note that for warranty issues,the customer is responsible for the cost of labor to install warrantied components, however, we will cover the shipping costs of warranty parts.
If the warranty is void for any reason the customer shall bear any repair or replacement costs resulting from bicycle misuse, negligence or abuse.
Always follow care and preventive maintenance procedures.
Always keep receipts from any services performed to the bicycle by an authorized distributor or service center.
The warranty will be voided by any of the following circumstances:
- Failure to follow all directions or recommendations listed in the user manual;
- Cycling collision, accident or bicycle damage caused by careless parking;
- Acts in violation of laws;
- If bicycle is resold;
- DIY repairs on electronics;
- Abusive use the bicycle in off-road terrain, mud, snow, water, sand, gravel and water;
- If the bicycle is used as rental unit;
- Damages caused by natural disasters such as earthquakes, lightning, fire, flooding and other hazards;
- Rust and/or paint fading caused to heavy exposure to rain, hail, snow or direct sunlight for prolonged periods of time;
- Overloading beyond recommended capacity;
- Damages caused by nails, needles, broken glass , debris , sharp rocks or other foreign objects;
- If the bicycle is used but not limited to stunts, jumping from ramps, stairs or elevated ramps;
- If bicycle is used in competitions or racing;
- If bicycle has been modified for any purposes on the motor, electrical system, suspension frame, and battery;
- Use of other components not approved by the manufacturer;
- Damages resulted from improper care and handling.
Due to the nature of the product some components must be exclusive from the manufacturer such as but not limited to the battery, motor, main gauge cluster, controllers, Led headlights, brake drums or disc rotors and pads etc. Other components such as tires, tubes, saddle, racks, baskets may be used from market-ready or compatible products previous approval from the retailer or manufacturer.
For any questions about your warranty or to make any claims please contact us.
We looked extensively at fat tire bikes to use on the beach. These are amazing. They easily plow thru the deep soft sand and ride great on the hard surfaces too. So far they have been great. They ride like the $3000 fat tire bikes at hand cost!
I love this ebike so much I buy a second battery too and now can go wherever I want away some bike. People wonder when they see this ebike. Thanks and respect to the manufacturer of this bike! God bless you!!! You know what you do!!!
Love the ride, love how it handles, love the quality, and love my riding speed choices!
Bought this bike to help save a little on gas plus wanted a foldable bike to take on trips. I've been very impressed with the ease of using this bike and the power of the electric assist. Highly recommend Senada Roamer E-Bike!
This bike is fun to ride on and off-road. Folds up conveniently to fit in the back of my truck while still leaving room for other equipment and keeping the bed cover down. I did have a minor problem after several miles of riding requiring a replacement pedal but Electric Bike Paradise support has been very helpful and easy to work with to quickly resolve the problem.
Senada Roamer 48V/10Ah 1000W Folding Fat Tire Electric Bike
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from 7282 reviewsI have only had it for 2 weeks but so far so great!!! It has great power and the battery lasts 40 plus miles and I still have bar half left before charging. Very enjoyable!
Easy to assemble, long-lasting battery, great power, and very comfortable to ride.
I am a 62-year-old woman and the bike is easy to move around! Great customer service!
Like the easy assembly. It has lots of power, smooth and solid!
Very pleased with the quality of the construction of this bike as well as the ease of assembly.
My husband and I both ordered a bike, we love it! Easy to assemble & so fun to ride. You will not be disappointed if you order one!
The cover available thru Electric Bike Paradise is the standard bike cover and works well.
Every time I ride my Apple Red Emojo Caddy Pro my brain keeps hearing Jim Morrison (Doors) singing,"Mr Mojo Rising..." ("LA Woman"); but for me, it's "Mr E Mojo RIDING..."!
I did have some frustrating delivery issues(time, a missing battery, broken parts, replacements on back order, etc). Electric Bike Paradise Support tried to rectify but in the end, they had Emojo Bike Co Support, in Irvine, CA, directly call me. Kevin and Shahla, at Emojo Support, did a FANTASTIC JOB and WERE able to remedy ALL my concerns!
Emojo's Kevin & Shahla deserve a shout out of recognition for great customer service! Kudos to Electric Bike Paradise for having the manufacturer/distributor, Emojo Electric Bikes Support, directly communicate with me and resolve my issues (check out picture of my facsimile "BOB'S FUN" tag on rear basket). I'm now able to ride with a smile having my MOJO ELECTRIFIED!
Perfect fit for my new Emojo Caddy Pro etrike! Holds a lot of stuff. I secure the two zipper pulls with a small TSA type luggage cable lock. It could use a hard luggage type bottom insert. Makes every ride into a picnic ride!
UberScoot 48V/12Ah 1600W Folding Electric Scooter Evo-1600
Assemble was easy, had a broken bell lever apon opening. And a little trouble with power switch didn't know I had to hold it down for 5 seconds to turn the power on. other wise it runs and works great.
Nakto Camel Women 36V/10Ah 250W-350W Cruiser Electric Bike With Plastic Basket
It great the bag fit’s wonderfully Thanks Sincerely Joe Ihle. 😊🐕👍🏻⚡️🚴
The wife LOVES it!!!! Very cool trike and accessories
I’m an electrician and I live in New York so I have to travel fast and to different places I’m a student and saved up 6 months after rent and living for a car but ran into problems with it so best option was a bike and I was willing to pay for this not because I could afford it but because I was attracted to the look and feel if your looking to buy this please do you will have to buy extra attachments but the bike tops out speed 42 and I follow every traffic law
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