Vonax USA EF-01 48V/14.5Ah 750W Electric Comfort Bike
Call Us Now for Personal Assistance or a Price Match:
(800) 590-2738
- Fast and Free Shipping
- Lowest Price Guaranteed
- Easy Returns
Sale Ends: 11:59PM EST
Vonax USA EF-01 48V/14.5Ah 750W Electric Comfort Bike
The EF-01 is one of the most versatile e-bikes on the market. It can be ridden on the street, trails or nearly any terrain including soft sand, mud and even snow! With a powerful 750w with 1000w peak motor, you’ll have enough torque to get through the most demanding of conditions and speed to keep up with mopeds. EF-01 is the ultimate electric bike… Beautiful design meets power, comfort and speed.
Features
48V/14.5Ah Lithium Battery
- Removable Samsung 48V/14Ah Lithium battery.
50 Mile Range
- Up to 50 mile pedal assist range. Premium quality battery cells with up to 1000 recharge cycles.
750W Rear Hub Motor
- 48v 750w Bafang Rear Motor.
Large LCD Display
- Professional middle LCD display, with 6 levels of power assists, speedometer, odometer and more.
Twist Throttle
- Half twist hand throttle.
Tektro Hydraulic Brake
- Front and Rear Tektro Hydraulic Brake System HD-E350
Shimano Derailleur
- 9-speed Shimano rear derailleur.
Specifications
| Motor | 48v 750w BAFANG Rear Motor |
| Battery | 48v 14.5ah Samsung Battery |
| Mode and Other Components | Pedelec with center color LCD panel |
| Max Speed | 28 MPH |
| Distance per Charge | 50-55 miles w/ pedal assist |
| Frame | Full Aluminum alloy 6061, hydraulic forming D/T, TIG welded, integrated H/T |
| Fork | Suspension alloy crown and alloy outlegs |
| Handlebar | Alloy low-rise handlebar, with alloy ahead stem, black |
| Brake Set | Front and Rear Tektro Hydraulic Brake System HD-E350 |
| Brake Lever | Tektro Brake Lever with Power Cut-off |
| Crank Set | Alloy black crank, 38T/170mm |
| F/R Hub | Front alloy hub, rear hub motor |
| Weight | 70lbs with Battery |
Order a Vonax USA EF-01 48V/14.5Ah 750W Electric Comfort Bike today from ElectricBikeParadise.com. Free shipping + free gifts on all of our Vonax USA Electric Comfort Bikes. Buy today and get a discount, free shipping, and a free gift!
Normally, Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if product is in stock, however, due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders. Order processing times of some brands can take up to 7-14 days. This is an industry-wide issue caused by the high demand of our products due to Covid-19 and the strain on supply chains. We appreciate your patience and understanding. Please see the specific brand shipping policy for current estimates of order fulfillment times. Please contact us by phone at (800) 590-2738 or email us at support@electricbikeparadise.com with any questions you may have.
Please see below Electric Bike Paradise Shipping time Delivery Info Policy By Brands
We currently only ship to the United States and Canada (excluding NT, NU, and YK). We offer free shipping in the continental USA.
- Shipping to AK/HI is $195.
- Shipping to Canada is $175 (excluding NT, NU, and YK).
The Vonax team will have you eBike shipped out within 1 business day.
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
Order Confirmation:
- You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
- As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
- If your item is on backorder or unavailable, we will reach out to you via email.
- If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
Order Shipment:
- If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will usually ship within 1-2 business days from the date of your order, unless it is a backorder or built-to-ship product.
- We will send you the tracking information as soon as it ships to the email address you provided when checking out.
- We ship daily via UPS Ground, Fed Ex Ground, and various LTL Freight carriers to the lower 48 states.
- Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at an additional cost.
- We do not offer Cash On Delivery.
- A phone number is required by the freight company so a delivery appointment can be made.
- Failure to provide a good phone number you can be easily reached at may cause a delay in delivery as freight items will not be delivered without an appointment.
- A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
- Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
- As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
- To avoid a delay in receiving your order from customs, consider the following:
- Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
- We do not refund original shipping charges for goods that are refused for delivery at customs.
- We will deduct all additional fees resulting from refused international shipments from your refund.
- If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
- If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
- We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
- If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@electricbikeparadise.com.
Damages:
- Please inspect the packaging of your items when they arrive.
- If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.
- If your item(s) do arrive damaged, please send photos to support@electricbikeparadise.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
- All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
- If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
- If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Backorders:
- From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
- The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
- If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
- Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.
Important Freight LTL Shipment
- When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
- You need to be at the delivery address during the delivery window to receive and sign for the item.
- The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
- Please make sure the phone number you entered at checkout is a good number to contact you at.
- Don't screen your calls until your item has been delivered.
- The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
- Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):
- Carton damage requires visual inspection of contents of the unit.
- ElectricBikeParadise.com recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify ElectricBikeParadise.com immediately.
- IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
- Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Carton packaging has excessive damage with the exposed product:
- Refuse shipment
- Sign carrier paperwork: “Carton damaged and refused”
- Notify ElectricBikeParadise.com immediately.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@electricbikeparadise.com.
Returns, Refunds, Cancellation, and Pre-Order Policy
ElectricBikeParadise.com is committed to providing the best customer service in the Electric Bike industry. Our goal is to make your shopping experience as easygoing as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
ElectricBikeParadise.com 30-Day Satisfaction Guarantee Return Policy
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 30 days of the delivery date.
- Our return policy applies to cancellations made after an item has been physically shipped or refused at the time of delivery.
- We will refund the product price minus any applicable fees and charges.
- Original shipping charges are non-refundable.
- Items with Non-Returnable Marks and FREE GIFTS cannot be returned.
- You are responsible for any return shipping charges.
- Refunds will be applied to the same payment method used when the original purchase was made.
The Following Cannot Be Returned
- Products that are eligible for parts under manufacturer warranty
- Products that have had their original manufacturer packaging opened
- Products that have been out of their original manufacturers' packaging
It is the customer's responsibility to return the merchandise in a new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return requests must be submitted in writing and sent to support@electricbikeparadise.com
*Exclusions
ElectricBikeParadise.com works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under the "Returns" tab on the product page and below:
ElectricBikeParadise.com Returns Policy By Brands
- We accept returns within 30 days of original ship date as long as the Bike is in the original sealed product box, unopened, undamaged, unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that it was received.
- The Original box must be sealed, professionally packed and strapped before reshipping.
- Prior shipping the return, proof of unopened items will need to be verified with photos and submitted to us.
- Bikes are subject to a 15% restocking fee
- Our customer service team must authorize all returns. Contact Us to initiate a return.
- Both initial and return shipping costs are non-refundable and will be deducted from the total refund amount.
- Refunds will be issued once the item is received and inspected.
- Note that if the product is defective, we either refund or exchange it for the same model or other model with the same value.
- If it is a warranty matter Vonax will cover the shipping costs.
Batteries:
Batteries are FINAL sale. We do not accept returns or exchanges on batteries except for what is explicitly covered by our warranty, and only after receiving our approval for the return.
RETURN PROCEDURE
- All return requests must be submitted in writing and sent to support@electricbikeparadise.com
- If your return is approved you will receive an email from us with return instructions.
- Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
- We recommend taking a picture of the package and/or the item before shipping.
- Ship the package. We will either provide you with a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
- Please provide us with the tracking number.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.
QUESTIONS? EMAIL US: SUPPORT@ELECTRICBIKEPARADISE.COM
CANCELLATIONS
All cancelled orders are subject to a 5% cancellation fee. This fee covers our costs from our credit card processing company and our administrative costs of handling your cancellation. Whenever we refund an order, we are not refunded our merchant card processing fees and it takes our team time to deal with your cancellation, which costs us money.
Please be careful before you place your order that you fully understand that the product is right for you, and that if there is any lead time associated with the product, as there is with built-to-order products for instance, that you are aware and ok with it.
If your order has not been shipped yet, this is the only fee you will incur.
If your order has been shipped, the standard return procedure applies and more fees will apply like shipping costs and return shipping costs, and restocking fees if any. We do not charge restocking fees, we only pass them on from our supplier.
Refunds will only be issued to the original credit card or your financing account that you used when placing your order. We do not issue checks or cash refunds.
The only time we will waive this fee is if you request your order to be cancelled due to out of stock or extended lead time. However, if you choose to change your order to another product that's in stock, we may reward you with either an additional discount of our choosing or an additional free gift.
PRE-ORDERS
We rely on just-in-time fulfillment from our suppliers to provide you with a vast array of products for sale at low factory-direct pricing. This allows us to cut the costs of overhead and middle-men and pass those savings onto you. Sometimes, products are so popular that they go out of stock before the next shipment arrives at our supplier's warehouse.
If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available.
If you can't or don't want to wait, you can choose an alternative product. At that point, we will either charge or refund you the difference, update your order, and ship out the alternative product.
If you don't want an alternative product, you can cancel your order without any cancellation fee.
If you choose to accept the ETA and wait for your product, your order will be placed on pre-order status. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives.
If you choose to cancel your order after you have confirmed your pre-order, and it still hasn't shipped yet (like in the case that it gets delayed further) then you will be charged the 5% cancellation fee we must charge to recoup the losses we incur from our credit card processing company when we issue refunds.
If you choose to cancel your pre-order after the product has shipped, the normal return policy applies.
Thanks for your understanding.
QUESTIONS? EMAIL SUPPORT@ELECTRICBIKEPARADISE.COM
DAMAGED MERCHANDISE
In the event of damage to your product in shipping, please contact support@electricbikeparadise.com to arrange for replacement and pick-up of the damaged product. Please refer to our Shipping Policy for more details.
EMAIL: SUPPORT@ELECTRICBIKEPARADISE.COM
DEFECTIVE MERCHANDISE
Most of our products come with at least a 1-year manufacturer's warranty. The warranty information can be found under the "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
EMAIL SUPPORT@ELECTRICBIKEPARADISE.COM
PLEASE READ!
It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days, or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.
We work very hard to ensure that we offer the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.
To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates, holiday sale, and "buy one, get one free" offers are not eligible
- The item must be in stock on the competitor's website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
If you want to check if we can price match a product before you place your order, please contact us.
The Following Brands Are Excluded:
Welcome to Electric Bike Paradise
We are passionate about helping you find the best Electric Bike, Electric Scooter, Electric Skateboard, Mobility Scooter, or Electric Wheelchair for your needs. We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the Electric Bike market. Our customers include recreational cyclists, daily commuters, elderly, and obese who are seeking to be healthy and physically fit. Our customers are seeking an electric bike or scooter or skateboard to enjoy daily adventures, explore more, reduce stress, improve their heart health, avoid arthritis, improve their breathing, lower the impact on their knees during exercise, improve their sleep, improve their immune system, lower their risk of diabetes, boost their energy level and lose weight.
What sets us apart from the rest? Large generic retailers lack the specialized knowledge to answer specific questions on assembly warranty and product benefits and features. We know our Electric Bikes inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.
Our Commitment To You
- World-class customer service.
- FREE shipping to the lower 48 USA on every order.
- Most Electric Bikes, Scooters, Wheelchairs, and Skateboards come 95% assembled with very little assembly required. *Some exclusions apply. Please see product page for details.
- We guarantee that our prices are the lowest online.
- We have been in business since 2010 and have thousands of satisfied customers, see what they had to say here!
Our Mission: "To Help You Get Healthy and Physically fit"
At Electric Bike Paradise, our mission is to help you get healthy and physically fit. Electric Bikes have allowed recreational cyclists, daily commuters, elderly, and obese to be healthy and physically fit. We want to help you enjoy daily adventures, explore more, reduce your stress, improve your heart health, avoid arthritis, improve your breathing, lower the impact on your knees during exercise, improve your sleep, improve your immune system, lower your risk of diabetes, boost your energy level and lose weight.
We believe Electric Bikes are revolutionizing the way people enjoy their day while cycling. With the increasing popularity of the Electric Bikes and Scooters, everybody's specific needs can be met.
We provide the following value-added benefits with every order:
- 100% Secure Shopping
- We Value Your Privacy
- Trusted Brand Names
- Authorized Online Dealer
- Best Return Policy
- Free Shipping Every day
- Low Price Guarantee
- Satisfaction Guarantee
- Courteous Sales Experts
Worried About Price?
- We are an authorized dealer for our suppliers and we ship directly from their warehouse.
- With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
- We offer fast free shipping, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.
We understand buying an Electric Bike, Scooter, Wheelchair, or Skateboard is a significant investment so we want to make the buying process as easy as possible for you.
Go ahead and place your order today and if you have any questions give us a call or email us at support@electricbikeparadise.com.
How We Give Back To The Community
We love to give back to our community. From assisting health enthusiasts choose their perfect rides to helping less fortunate communities, we've done it all. Our love for electric bikes extends far beyond our local community. We want to help the world. We've partnered with People For Bikes and World Bicycle Relief to help people not just in the USA but around the world live a better life with the help of an Electric Bike. It's amazing what a difference an Electric Bike can make to a person's life. Watch this video to learn more about what the People For Bikes and World Bicycle Relief does for the communities.
We donate a portion of our profits to People For Bikes and World Bicycle Relief. All proceeds go to help the people of small communities get a bicycle of their own, to help promote a healthier future with biking, and help themselves create a better and healthier lives.
Meet The Founder
The owner, Trevor, is from Seattle, Washington and started selling bicycles, electric bikes, and electric scooters online in 2010 and eventually built Electric Bike Paradise to serve customers all over the USA.
In 2013, Trevor was introduced to Electric Bikes when he was in college. He was selling fixed gear bikes and road bikes, beach cruiser bikes, and tandem bikes on eBay and Amazon and went to buy a used fixie bike from a seller on craigslist to use as a personal commuter bike.
That seller happened to be Tim, the founder of BMEbikes. He met Tim and his brother who showed Trevor the electric bikes they were creating as a side-project in the back of their car turbocharging business in Northridge, California. Tim let Trevor test ride an electric bike and Trevor was blown away. It was like a cross between a motorcycle and a bicycle but all-electric and super quiet.
Trevor went online to start looking for suppliers of electric bicycles and he found his first supplier of electric bikes, Micargi Electric Bikes. Since then, Trevor and his team of dedicated customer service assistants have shipped over 100,000 electric bikes, electric scooters, electric skateboards, mobility scooters, electric wheelchairs and more to customers all around the world.
Up until this point, Trevor had no idea electric bikes even existed. He did some searching online but couldn't find an online store that was easy to shop or had a wide-selection and educational articles to help him learn about electric bikes. He decided to start a website called Electric Bike Paradise, the one you're on right now, to help those who want to shop, browse, and learn all in one place.
Trevor is also selling Mobility Scooters, Power Wheelchairs, and Patient Care Products online through his website Mobility Paradise. Mobility Paradise, just like Electric Bike Paradise is also committed to providing full selection of quality products with the best prices and exceptional customer service. Make your daily life easier with just one click and visit MobilityParadise.com now for a wide selection of scooters and more.
Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Operating online-only means we can offer all this without sacrificing any of the things that made us excited to start this business in the first place like being able to travel and help people all over the world.
Our Customer Support Team
Our team operates out of an office space in Indiana and due to COVID-19 most of our team now works remotely from home. In order to keep our prices low and make our fulfillment processes as efficient as possible, all of our products now ship directly from our supplier's warehouses which are located throughout the continental USA.
Our Warehouses
Our supplier's warehouses are located strategically throughout the continental USA. Every supplier we work with ensures product quality and packing quality before each shipment. The carriers we use to ship the products are carefully chosen from their history of speedy delivery capability and their care in the delivery of packages without damages.
How To Contact Us
You can call our customer support and sales team Mon-Sun at 8am-8pm EST at (800) 590-2738.
You can chat live with our customer support and sales team Mon-Sun 8am-8pm EST, just look for the button in the lower-right corner that says "Chat with us."
You can email our customer support team and sales team: support@electricbikeparadise.com and we will reply within 1-2 hours during regular business hours Mon-Sun 8am-8pm EST.
You can write to us:
ELECTRIC BIKE PARADISE LLC
9783 E 116th St, Ste. 1046
Fishers, IN 46037-2822 United States
We hope you enjoy our Electric Bike as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.
If you want to learn more about Electric Bikes, why you should get one, what they are, how they work, and when the best time to get one is, check out our Electric Bike Buying Guide.
If you're considering getting an electric bike, electric scooter, electric skateboard, mobility scooter, or electric wheelchair but don't have the cash or credit available to pay for one right now, you may be thinking about other financing options. We offer one of the best financing programs in the industry.
We have partnered with the best financing companies to give you the best chance of qualifying for credit. You will be required to apply for financing. You will fill out a credit line application. You are subject to credit approval.
Electric Bike Paradise has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.
You'll usually get a decision within seconds and be able to purchase that brand new electric bike or electric scooter of your dreams right from our website shipped directly to your door as fast as 3-10 business days. You have three options for financing: Paypal, Klarna, and Shop Pay Installments.
What types of financing options does Klarna offer?
How to apply for Klarna financing?
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On product page select Add to Cart.
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On shopping cart page select Secure Checkout.
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- Fill out form with your personal information.
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Select Continue to shipping method.
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Select your preferred Shipping method.
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Select Continue to payment method
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Select Slice it. Pay over time with Klarna.
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Select Complete Order.
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- Select preferred monthly payment options that are available. (Please note that monthly payment options are dependent on your cart balance and what Klarna decides to offer, we cannot change the financing options)
Examples
or 
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Click Place Order.
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- Fill out form.
- Click Continue.
- Know instantly if you are approved for financing with Klarna.
- Receive a confirmation email outlining your purchase, due date(s), and other useful information once your product ships out.
- Contact Klarna customer service at any time with questions about your purchase.
- Contact support@electricbikeparadise.com or (800) 590-2738 if you have any questions. We are happy to help! :)
What types of financing options does Paypal offer?
The world-renowned recognized and respected leader in financing, PayPal, has offered customers of Electric Bike Paradise an exclusive deal to get financing for any Electric Bike over . NO INTEREST IF PAID IN THE FULL WITHIN 6 MONTHS!
PayPal Credit is a reusable credit line available on purchases at thousands of stores that accept PayPal. It's also available for purchases on eBay and exclusively at thousands of other online stores. Plus, it comes with the same security and flexibility you trust from PayPal.
If applying for Paypal Credit you will need to have a Paypal account or create one.
PayPal Credit is subject to credit approval as determined by the lender, Comenity Capital Bank, and is available to US customers who are of legal age in their state of residence. Promotional offers may not be available for purchases made on a mobile device.
The financing lasts for 6 months and is only valid on approved credit.
How Do I Apply for Paypal Financing?
(Please read the entirety of the instructions before you email or call. The next step may answer the question you have about the steps before it.)
**OR You will receive an instant denial. Electric Bike Paradise has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.
What Is The Option To Pay In Installments on Shop Pay?
- Add items to your cart.
- Check out with Shop Pay.
- Choose to pay in 4 installments.
Your first payment is either due at checkout or 2 weeks after your purchase. The next 3 remaining installments are automatically charged to your card saved on Shop Pay every 2 weeks. Don't worry, you'll get an email reminder before each payment to remind you.
Buy now, pay later with Shop Pay
FAQs about Shop Pay Installments
No, there are no late fees if you miss a scheduled payment.
What if I make a return on a purchase made through Installments with Shop Pay?
If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following:
- A smaller payment balance on the final payment
- Less future payments on the remaining loan balance
If your refund amount is more than the amount remaining on your Shop Pay Installments balance, then you can expect to receive the difference as a refund to your original debit card or credit card payment method within 3 to 10 business days.
Which payment methods are accepted if I use the option to pay Installments on Shop Pay?
The installments option on Shop Pay is available on debit and credit cards.
Have more questions?
- For questions about installment payments on Shop Pay, visit shop.affirm.com/help.
- For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.
If you have any issues with your product, please call us at (800) 590-2738 or email us at support@electricbikeparadise.com and we will assist you in filing a warranty claim with the manufacturer. Each manufacturer we stock has a different warranty, so please read the warranty that pertains to the specific manufacturer for which your item pertains.
Electric Bike Paradise Warranty Policy By Brands
ALL VONAX MODELS COVERED: All electronic bicycles sold by VONAX, (“VONAX,” “us,” “we,” or “our”) come with a Limited Warranty (as defined below) for the original retail purchaser.
PROOF OF PRODUCT REGISTRATION AND ORIGINAL PURCHASE RECEIPT IS REQUIRED FOR VALID WARRANTY COVERAGE.
1. Warranty.
Subject to the terms, conditions and limitations herein, VONAX warrants to the original retail purchaser of the bike that (i) the frame, fork and electronics of the bike will be free from defects in material and workmanship under normal use and service for one (1) year from the date of delivery, and (ii) the battery will be free from defects in material and workmanship under normal use and service for one (1) year from the date of delivery or 500 life cycles, whichever comes first (the “Limited Warranty”). The Limited Warranty exists for abovementioned defects that were already present at the time of delivery of the bike and covers the battery, motor, controller, display and sensors. Like any rechargeable battery, Vonax rechargeable battery pack will experience a decrease in capacity over time as it is subjected to charge and discharge cycles. VONAX warranties that your battery pack will maintain 70% or higher capacity for at least 500 charge cycles or two years, whichever comes first. The battery warranty does not include damage from power surges, use of an improper charger, water damage, improper maintenance, or such other misuse or normal wear. This warranty is only valid for the first buyer. Any other remedy, such as compensation for damages of any kind or loss of use, is
excluded. The warranty period cannot be extended by granting an additional warranty.
2. Remedies.
If the original retail purchaser notifies VONAX, authorized dealer or the retail location from where the bike was purchased of a warranty claim within the applicable warranty period set forth above, VONAX will evaluate the warranty claim. The purchaser will be responsible for shipping the bike to the location notified by VONAX. If VONAX determines that the Limited Warranty covers the defective part, VONAX will replace or repair the defective part, at VONAX’s sole discretion, without charge to the buyer and also reimburse the shipping cost incurred by the purchaser. If the defective part is not covered by the Limited Warranty,
VONAX will repair or replace the defective part at the purchaser’s cost and the purchaser will also be responsible for the shipping costs.
3. Requirements for this Limited Warranty to apply.
- The original purchaser provides proof that the bike was purchased from VONAX or one of its authorized dealers or distributors.
- The person seeking warranty coverage is the original and first owner of the bike (warranty is not transferable in the case of a re-sale).
- The bike was used in accordance with its intended purpose. The VONAX bike is intended for use on paved road.
- The electronics including connectors and cables have not been repaired or modified.
4. Exclusions. This Limited Warranty does not cover the following:
- Normal wear and tear of the product.
- Damage or failure from abuse, neglect, misuse, or accident.
- Damage from off-road or stunt riding, ramp jumping, acrobatics or similar activities or any activity that is not consistent with the intended use of the bike.
- Damages resulting from improper charging of the battery pack or use of any charger not supplied by VONAX or its dealers.
- Paint damage or rust
- Installation of any third-party parts, accessories, or electrical or mechanical components.
- Any components that have been modified or tampered with, including but not limited to tires, brake pads, chains, lights, motors, battery packs, displays, controllers, etc.
- Damage associated with commercial use or rental operations.
- Lost or damaged keys.
- Damage caused by stunt riding, racing, or other abusive treatment.
- Product that has the serial number or the bar code removed, defaced, damaged, altered or made illegible.
- Any defects or damages caused by actions that are inconsistent with any guidance or warnings set forth in any owner’s manuals or product instructions.
- Products purchased or used outside the United States.
- Additionally, the following circumstances will void this Limited Warranty:
- All warranties are void if the bike is used for any purpose other than the reasonable intended use of the bike.
- All warranties are void if electrical parts have been repaired or modified by a person not authorized by VONAX.
- This is a consumer warranty and does not apply to products used commercially or in rental operations.
5. Wear and Tear. Some components of your bike are subject to wear owing to their function. The extent of wear depends on the care, maintenance and nature of the use of your VONAX (mileage, climate and road conditions, etc.). Bikes that are often left outside can also be subject to increased wear due to weathering. For safety, the parts must be replaced once they reach their wear limit. This includes but is not limited to:
- The drive chain or toothed belt;
- The brake cables;
- The brake pads;
- The brake disc rotors;
- The rubber handgrips;
- The sprockets, pinions, or toothed belt discs;
- The gear cables;
- The tires;
- The saddle cover;
- The rims;
- The bearings in the headset, hubs, and bottom bracket.
The brake pads and disc rotors are subject to wear owing to their function.
Check the condition of the pads regularly and, if necessary, have them replaced by a specialist dealer. Brake disc rotors also wear out. Regularly have the thickness of the brake disc rotors checked as part of inspection and replace the components, if necessary. Replacing these parts due to wear, is not subject to the statutory warranty.
Environmental factors cause wear on these moving parts. These areas must be regularly cleaned and maintained. Depending on the operating conditions, it cannot be ruled out that parts will have to be replaced due to wear (e.g. if bearing play starts to occur). You must contact your dealer before arranging repairs in order to ensure the quickest and most cost-effective way to deal with your issue. Shipping and disassembly instructions from either the dealer or VONAX must be followed.
Otherwise warranty service will not be provided. Failure to comply with the assembly specifications and inspection intervals can void the warranty and liability for defects.
Parts that must be replaced due to wear are not covered under this Limited Warranty.
6. Other Limits to this Limited Warranty.
(a) Exclusivity of warranty
This limited warranty is the full extent of vonax’s responsibilities and the customer’s sole and exclusive remedy
Against vonax whether based upon warranty, statute, contract, tort (including negligence, strict liability or any other theory of liability), indemnity, misrepresentation or any other basis. This limited warranty is the sole warranty made by vonax regarding the bike and is in lieu of all other warranties, conditions and remedies, whether written, oral, statutory or implied, including, but not limited to, the implied warranties or conditions of merchantability, merchantable quality, fitness for particular purpose and those arising by statute or otherwise in law or from the course of dealing or usage of trade. Vonax does not represent or warrant that the bike (or any component thereof) will meet any or all of the customer’s particular requirements. The customer acknowledges and accepts that any terms and conditions inconsistent with the terms of this limited warranty that may be contained, or referred to, in any standard terms and conditions of purchase of the customer (or any other document or writing produced by or on behalf of the customer, including without limitation, purchase orders, confirmations and
Pecifications) are expressly rejected and excluded.
The customer further acknowledges that it is not relying on any statements, representations or warranties made by any individual acting on behalf of vonax as such individual, whether employee or agent, is not authorized to make statements, representations or warranties that exceed those set forth in this limited warranty. Nothing in any assembly instruction, production information or advertisements is intended to create ot be construed as an express warranty of any kind with respect to the bike. No agent, employee, dealer, representative or reseller is authorized to modify or extend this limited warranty or to make binding representations or claims, whether in advertising, presentation or otherwise.
The limitations and disclaimers contained in this base warranty may not be modified, altered or waived by any action, inaction or representations, whether oral or in writing, except in writing signed by vonax’s duly authorized representative.
(b) Limitation of liability.
To the extent permitted by law, in no event will vonax or its affiliates, or its and its affiliates’ respective officers, directors, employees, licensors, manufacturers or suppliers be liable to customer, its parent, subsidiaries, affiliates or customers or any third party for any loss of use, interruption of business, loss of
Revenue or profits, interest, lost goodwill, work stoppage.
Impairment of other goods, loss by reason of shutdown or nonoperation, increased expenses of operation, cost of purchase of replacement parts or vehicles or claims by customer or customer’s customers for service operation or indirect, special, incidental, punitive, consequential, exemplary, aggravated or reliance damages, however arising, whether for breach of warranty, contract, statute, tort (including negligence, strict liability or any other theory of liability), misrepresentation or otherwise, even if vonax is made aware of the possibility of such damages.
Your rights may vary from state to state. Some states and jurisdictions do not allow limitations on how long an implied warranty lasts, or the disclaimer or limitation of incidental or consequential damages, so the above limitations and disclaimers may not apply to you, and they do not apply where prohibited by law.
7. Dispute Resolution.
We strive to keep our customers happy, and we will do our best to resolve disputes relating to a product or purchase under this Limited Warranty.
You agree that all disputes with vonax arising in any way from this limited warranty or the sale, value, condition or performance of the product must be resolved exclusively through final and binding arbitration and not by a court or jury. By agreeing to arbitration, you are waiving important rights, including, but not limited to, the right to a trial by jury and the right to bring an action in a court of law or equity.
The arbitration will be before a single arbitrator, whose award must not exceed,in form or amount, the relief allowed by the applicable law. The arbitration will be conducted in accordance with JAMS consumer arbitration rules and procedures or other arbitration procedures appropriate for use in consumer disputes. The arbitration provision is entered into pursuant to the Federal Arbitration Act, and the substantive laws of the State of California, without reference to its choice of law principles, will otherwise govern the interpretation of the Limited Warranty and all disputes that are subject to this arbitration provision. The arbitrator will decide all issues of interpretation concerning this Limited Warranty and the arbitration provision.
Any such dispute will not be combined or consolidated with a dispute involving any other persons’ or entity’s product or claim, and specifically, without limitation of the foregoing, must not under any circumstances proceed as part of a class action or collective action. It is the intent of the parties that any and all disputes will be resolved on an individual basis only, and that the arbitrator will not have the power to award class or collective relief.
8. Customer Inquiries. For all inquiries on warranty and returns, please contact us.
Vonax USA EF-01 48V/14.5Ah 750W Electric Comfort Bike
The EF-01 is one of the most versatile e-bikes on the market. It can be ridden on the street, trails or nearly any terrain including soft sand, mud and even snow! With a powerful 750w with 1000w peak motor, you’ll have enough torque to get through the most demanding of conditions and speed to keep up with mopeds. EF-01 is the ultimate electric bike… Beautiful design meets power, comfort and speed.
Features
48V/14.5Ah Lithium Battery
- Removable Samsung 48V/14Ah Lithium battery.
50 Mile Range
- Up to 50 mile pedal assist range. Premium quality battery cells with up to 1000 recharge cycles.
750W Rear Hub Motor
- 48v 750w Bafang Rear Motor.
Large LCD Display
- Professional middle LCD display, with 6 levels of power assists, speedometer, odometer and more.
Twist Throttle
- Half twist hand throttle.
Tektro Hydraulic Brake
- Front and Rear Tektro Hydraulic Brake System HD-E350
Shimano Derailleur
- 9-speed Shimano rear derailleur.
Specifications
| Motor | 48v 750w BAFANG Rear Motor |
| Battery | 48v 14.5ah Samsung Battery |
| Mode and Other Components | Pedelec with center color LCD panel |
| Max Speed | 28 MPH |
| Distance per Charge | 50-55 miles w/ pedal assist |
| Frame | Full Aluminum alloy 6061, hydraulic forming D/T, TIG welded, integrated H/T |
| Fork | Suspension alloy crown and alloy outlegs |
| Handlebar | Alloy low-rise handlebar, with alloy ahead stem, black |
| Brake Set | Front and Rear Tektro Hydraulic Brake System HD-E350 |
| Brake Lever | Tektro Brake Lever with Power Cut-off |
| Crank Set | Alloy black crank, 38T/170mm |
| F/R Hub | Front alloy hub, rear hub motor |
| Weight | 70lbs with Battery |
Order a Vonax USA EF-01 48V/14.5Ah 750W Electric Comfort Bike today from ElectricBikeParadise.com. Free shipping + free gifts on all of our Vonax USA Electric Comfort Bikes. Buy today and get a discount, free shipping, and a free gift!
Electric Bike Paradise is your number one source for Electric Bikes, Electric Scooters, Electric Skateboards, Mobility Scooters and Electric Wheelchairs. With full customer support, including lifetime expert advice, and a guaranteed low price, you can feel confident buying from us. To learn more about electric bikes, read our Electric Bike Buying Guide. Call us to order at (800) 590-2738 Monday-Sunday 8am-8pm EST.
DISCLAIMER: This motor-powered bicycle or scooter may have a motor-assisted speed of 25 km/h or 15.5 mph, and if so, is NOT to be used for transport of people on public access ways without first being registered with the state according to state laws and the operator being legally licensed to drive on public access ways. We do not assume any liability for any usage of this product, especially outside the legal boundaries of your local state laws. If you are looking for information on whether this product is legal to use on public access ways in your local area, please consult an attorney.
COVID-19 Shipping Delays Notice: Normally, Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if product is in stock, however, due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders. Order processing times of some brands can take up to 7-14 days or more. This is an industry-wide issue caused by the high demand of our products due to Covid-19 and the strain on supply chains. We appreciate your patience and understanding. Please see the specific brand shipping policy for current estimates of order fulfillment times. Please contact us by phone at (800) 590-2738 or email us at support@electricbikeparadise.com with any questions you may have.
Normally, Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if product is in stock, however, due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders. Order processing times of some brands can take up to 7-14 days. This is an industry-wide issue caused by the high demand of our products due to Covid-19 and the strain on supply chains. We appreciate your patience and understanding. Please see the specific brand shipping policy for current estimates of order fulfillment times. Please contact us by phone at (800) 590-2738 or email us at support@electricbikeparadise.com with any questions you may have.
Please see below Electric Bike Paradise Shipping time Delivery Info Policy By Brands
We currently only ship to the United States and Canada (excluding NT, NU, and YK). We offer free shipping in the continental USA.
- Shipping to AK/HI is $195.
- Shipping to Canada is $175 (excluding NT, NU, and YK).
The Vonax team will have you eBike shipped out within 1 business day.
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
Order Confirmation:
- You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
- As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
- If your item is on backorder or unavailable, we will reach out to you via email.
- If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
Order Shipment:
- If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will usually ship within 1-2 business days from the date of your order, unless it is a backorder or built-to-ship product.
- We will send you the tracking information as soon as it ships to the email address you provided when checking out.
- We ship daily via UPS Ground, Fed Ex Ground, and various LTL Freight carriers to the lower 48 states.
- Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at an additional cost.
- We do not offer Cash On Delivery.
- A phone number is required by the freight company so a delivery appointment can be made.
- Failure to provide a good phone number you can be easily reached at may cause a delay in delivery as freight items will not be delivered without an appointment.
- A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
- Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
- As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
- To avoid a delay in receiving your order from customs, consider the following:
- Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
- We do not refund original shipping charges for goods that are refused for delivery at customs.
- We will deduct all additional fees resulting from refused international shipments from your refund.
- If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
- If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
- We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
- If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@electricbikeparadise.com.
Damages:
- Please inspect the packaging of your items when they arrive.
- If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.
- If your item(s) do arrive damaged, please send photos to support@electricbikeparadise.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
- All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
- If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
- If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Backorders:
- From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
- The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
- If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
- Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.
Important Freight LTL Shipment
- When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
- You need to be at the delivery address during the delivery window to receive and sign for the item.
- The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
- Please make sure the phone number you entered at checkout is a good number to contact you at.
- Don't screen your calls until your item has been delivered.
- The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
- Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):
- Carton damage requires visual inspection of contents of the unit.
- ElectricBikeParadise.com recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify ElectricBikeParadise.com immediately.
- IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
- Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Carton packaging has excessive damage with the exposed product:
- Refuse shipment
- Sign carrier paperwork: “Carton damaged and refused”
- Notify ElectricBikeParadise.com immediately.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@electricbikeparadise.com.
Returns, Refunds, Cancellation, and Pre-Order Policy
ElectricBikeParadise.com is committed to providing the best customer service in the Electric Bike industry. Our goal is to make your shopping experience as easygoing as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
ElectricBikeParadise.com 30-Day Satisfaction Guarantee Return Policy
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 30 days of the delivery date.
- Our return policy applies to cancellations made after an item has been physically shipped or refused at the time of delivery.
- We will refund the product price minus any applicable fees and charges.
- Original shipping charges are non-refundable.
- Items with Non-Returnable Marks and FREE GIFTS cannot be returned.
- You are responsible for any return shipping charges.
- Refunds will be applied to the same payment method used when the original purchase was made.
The Following Cannot Be Returned
- Products that are eligible for parts under manufacturer warranty
- Products that have had their original manufacturer packaging opened
- Products that have been out of their original manufacturers' packaging
It is the customer's responsibility to return the merchandise in a new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return requests must be submitted in writing and sent to support@electricbikeparadise.com
*Exclusions
ElectricBikeParadise.com works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under the "Returns" tab on the product page and below:
ElectricBikeParadise.com Returns Policy By Brands
- We accept returns within 30 days of original ship date as long as the Bike is in the original sealed product box, unopened, undamaged, unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that it was received.
- The Original box must be sealed, professionally packed and strapped before reshipping.
- Prior shipping the return, proof of unopened items will need to be verified with photos and submitted to us.
- Bikes are subject to a 15% restocking fee
- Our customer service team must authorize all returns. Contact Us to initiate a return.
- Both initial and return shipping costs are non-refundable and will be deducted from the total refund amount.
- Refunds will be issued once the item is received and inspected.
- Note that if the product is defective, we either refund or exchange it for the same model or other model with the same value.
- If it is a warranty matter Vonax will cover the shipping costs.
Batteries:
Batteries are FINAL sale. We do not accept returns or exchanges on batteries except for what is explicitly covered by our warranty, and only after receiving our approval for the return.
RETURN PROCEDURE
- All return requests must be submitted in writing and sent to support@electricbikeparadise.com
- If your return is approved you will receive an email from us with return instructions.
- Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
- We recommend taking a picture of the package and/or the item before shipping.
- Ship the package. We will either provide you with a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
- Please provide us with the tracking number.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.
QUESTIONS? EMAIL US: SUPPORT@ELECTRICBIKEPARADISE.COM
CANCELLATIONS
All cancelled orders are subject to a 5% cancellation fee. This fee covers our costs from our credit card processing company and our administrative costs of handling your cancellation. Whenever we refund an order, we are not refunded our merchant card processing fees and it takes our team time to deal with your cancellation, which costs us money.
Please be careful before you place your order that you fully understand that the product is right for you, and that if there is any lead time associated with the product, as there is with built-to-order products for instance, that you are aware and ok with it.
If your order has not been shipped yet, this is the only fee you will incur.
If your order has been shipped, the standard return procedure applies and more fees will apply like shipping costs and return shipping costs, and restocking fees if any. We do not charge restocking fees, we only pass them on from our supplier.
Refunds will only be issued to the original credit card or your financing account that you used when placing your order. We do not issue checks or cash refunds.
The only time we will waive this fee is if you request your order to be cancelled due to out of stock or extended lead time. However, if you choose to change your order to another product that's in stock, we may reward you with either an additional discount of our choosing or an additional free gift.
PRE-ORDERS
We rely on just-in-time fulfillment from our suppliers to provide you with a vast array of products for sale at low factory-direct pricing. This allows us to cut the costs of overhead and middle-men and pass those savings onto you. Sometimes, products are so popular that they go out of stock before the next shipment arrives at our supplier's warehouse.
If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available.
If you can't or don't want to wait, you can choose an alternative product. At that point, we will either charge or refund you the difference, update your order, and ship out the alternative product.
If you don't want an alternative product, you can cancel your order without any cancellation fee.
If you choose to accept the ETA and wait for your product, your order will be placed on pre-order status. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives.
If you choose to cancel your order after you have confirmed your pre-order, and it still hasn't shipped yet (like in the case that it gets delayed further) then you will be charged the 5% cancellation fee we must charge to recoup the losses we incur from our credit card processing company when we issue refunds.
If you choose to cancel your pre-order after the product has shipped, the normal return policy applies.
Thanks for your understanding.
QUESTIONS? EMAIL SUPPORT@ELECTRICBIKEPARADISE.COM
DAMAGED MERCHANDISE
In the event of damage to your product in shipping, please contact support@electricbikeparadise.com to arrange for replacement and pick-up of the damaged product. Please refer to our Shipping Policy for more details.
EMAIL: SUPPORT@ELECTRICBIKEPARADISE.COM
DEFECTIVE MERCHANDISE
Most of our products come with at least a 1-year manufacturer's warranty. The warranty information can be found under the "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
EMAIL SUPPORT@ELECTRICBIKEPARADISE.COM
PLEASE READ!
It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days, or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.
We work very hard to ensure that we offer the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.
To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates, holiday sale, and "buy one, get one free" offers are not eligible
- The item must be in stock on the competitor's website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
If you want to check if we can price match a product before you place your order, please contact us.
The Following Brands Are Excluded:
Welcome to Electric Bike Paradise
We are passionate about helping you find the best Electric Bike, Electric Scooter, Electric Skateboard, Mobility Scooter, or Electric Wheelchair for your needs. We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the Electric Bike market. Our customers include recreational cyclists, daily commuters, elderly, and obese who are seeking to be healthy and physically fit. Our customers are seeking an electric bike or scooter or skateboard to enjoy daily adventures, explore more, reduce stress, improve their heart health, avoid arthritis, improve their breathing, lower the impact on their knees during exercise, improve their sleep, improve their immune system, lower their risk of diabetes, boost their energy level and lose weight.
What sets us apart from the rest? Large generic retailers lack the specialized knowledge to answer specific questions on assembly warranty and product benefits and features. We know our Electric Bikes inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.
Our Commitment To You
- World-class customer service.
- FREE shipping to the lower 48 USA on every order.
- Most Electric Bikes, Scooters, Wheelchairs, and Skateboards come 95% assembled with very little assembly required. *Some exclusions apply. Please see product page for details.
- We guarantee that our prices are the lowest online.
- We have been in business since 2010 and have thousands of satisfied customers, see what they had to say here!
Our Mission: "To Help You Get Healthy and Physically fit"
At Electric Bike Paradise, our mission is to help you get healthy and physically fit. Electric Bikes have allowed recreational cyclists, daily commuters, elderly, and obese to be healthy and physically fit. We want to help you enjoy daily adventures, explore more, reduce your stress, improve your heart health, avoid arthritis, improve your breathing, lower the impact on your knees during exercise, improve your sleep, improve your immune system, lower your risk of diabetes, boost your energy level and lose weight.
We believe Electric Bikes are revolutionizing the way people enjoy their day while cycling. With the increasing popularity of the Electric Bikes and Scooters, everybody's specific needs can be met.
We provide the following value-added benefits with every order:
- 100% Secure Shopping
- We Value Your Privacy
- Trusted Brand Names
- Authorized Online Dealer
- Best Return Policy
- Free Shipping Every day
- Low Price Guarantee
- Satisfaction Guarantee
- Courteous Sales Experts
Worried About Price?
- We are an authorized dealer for our suppliers and we ship directly from their warehouse.
- With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
- We offer fast free shipping, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.
We understand buying an Electric Bike, Scooter, Wheelchair, or Skateboard is a significant investment so we want to make the buying process as easy as possible for you.
Go ahead and place your order today and if you have any questions give us a call or email us at support@electricbikeparadise.com.
How We Give Back To The Community
We love to give back to our community. From assisting health enthusiasts choose their perfect rides to helping less fortunate communities, we've done it all. Our love for electric bikes extends far beyond our local community. We want to help the world. We've partnered with People For Bikes and World Bicycle Relief to help people not just in the USA but around the world live a better life with the help of an Electric Bike. It's amazing what a difference an Electric Bike can make to a person's life. Watch this video to learn more about what the People For Bikes and World Bicycle Relief does for the communities.
We donate a portion of our profits to People For Bikes and World Bicycle Relief. All proceeds go to help the people of small communities get a bicycle of their own, to help promote a healthier future with biking, and help themselves create a better and healthier lives.
Meet The Founder
The owner, Trevor, is from Seattle, Washington and started selling bicycles, electric bikes, and electric scooters online in 2010 and eventually built Electric Bike Paradise to serve customers all over the USA.
In 2013, Trevor was introduced to Electric Bikes when he was in college. He was selling fixed gear bikes and road bikes, beach cruiser bikes, and tandem bikes on eBay and Amazon and went to buy a used fixie bike from a seller on craigslist to use as a personal commuter bike.
That seller happened to be Tim, the founder of BMEbikes. He met Tim and his brother who showed Trevor the electric bikes they were creating as a side-project in the back of their car turbocharging business in Northridge, California. Tim let Trevor test ride an electric bike and Trevor was blown away. It was like a cross between a motorcycle and a bicycle but all-electric and super quiet.
Trevor went online to start looking for suppliers of electric bicycles and he found his first supplier of electric bikes, Micargi Electric Bikes. Since then, Trevor and his team of dedicated customer service assistants have shipped over 100,000 electric bikes, electric scooters, electric skateboards, mobility scooters, electric wheelchairs and more to customers all around the world.
Up until this point, Trevor had no idea electric bikes even existed. He did some searching online but couldn't find an online store that was easy to shop or had a wide-selection and educational articles to help him learn about electric bikes. He decided to start a website called Electric Bike Paradise, the one you're on right now, to help those who want to shop, browse, and learn all in one place.
Trevor is also selling Mobility Scooters, Power Wheelchairs, and Patient Care Products online through his website Mobility Paradise. Mobility Paradise, just like Electric Bike Paradise is also committed to providing full selection of quality products with the best prices and exceptional customer service. Make your daily life easier with just one click and visit MobilityParadise.com now for a wide selection of scooters and more.
Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Operating online-only means we can offer all this without sacrificing any of the things that made us excited to start this business in the first place like being able to travel and help people all over the world.
Our Customer Support Team
Our team operates out of an office space in Indiana and due to COVID-19 most of our team now works remotely from home. In order to keep our prices low and make our fulfillment processes as efficient as possible, all of our products now ship directly from our supplier's warehouses which are located throughout the continental USA.
Our Warehouses
Our supplier's warehouses are located strategically throughout the continental USA. Every supplier we work with ensures product quality and packing quality before each shipment. The carriers we use to ship the products are carefully chosen from their history of speedy delivery capability and their care in the delivery of packages without damages.
How To Contact Us
You can call our customer support and sales team Mon-Sun at 8am-8pm EST at (800) 590-2738.
You can chat live with our customer support and sales team Mon-Sun 8am-8pm EST, just look for the button in the lower-right corner that says "Chat with us."
You can email our customer support team and sales team: support@electricbikeparadise.com and we will reply within 1-2 hours during regular business hours Mon-Sun 8am-8pm EST.
You can write to us:
ELECTRIC BIKE PARADISE LLC
9783 E 116th St, Ste. 1046
Fishers, IN 46037-2822 United States
We hope you enjoy our Electric Bike as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.
If you want to learn more about Electric Bikes, why you should get one, what they are, how they work, and when the best time to get one is, check out our Electric Bike Buying Guide.
If you're considering getting an electric bike, electric scooter, electric skateboard, mobility scooter, or electric wheelchair but don't have the cash or credit available to pay for one right now, you may be thinking about other financing options. We offer one of the best financing programs in the industry.
We have partnered with the best financing companies to give you the best chance of qualifying for credit. You will be required to apply for financing. You will fill out a credit line application. You are subject to credit approval.
Electric Bike Paradise has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.
You'll usually get a decision within seconds and be able to purchase that brand new electric bike or electric scooter of your dreams right from our website shipped directly to your door as fast as 3-10 business days. You have three options for financing: Paypal, Klarna, and Shop Pay Installments.
What types of financing options does Klarna offer?
How to apply for Klarna financing?
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On product page select Add to Cart.
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On shopping cart page select Secure Checkout.
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- Fill out form with your personal information.
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Select Continue to shipping method.
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Select your preferred Shipping method.
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Select Continue to payment method
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Select Slice it. Pay over time with Klarna.
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Select Complete Order.
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- Select preferred monthly payment options that are available. (Please note that monthly payment options are dependent on your cart balance and what Klarna decides to offer, we cannot change the financing options)
Examples
or
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Click Place Order.
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- Fill out form.
- Click Continue.
- Know instantly if you are approved for financing with Klarna.
- Receive a confirmation email outlining your purchase, due date(s), and other useful information once your product ships out.
- Contact Klarna customer service at any time with questions about your purchase.
- Contact support@electricbikeparadise.com or (800) 590-2738 if you have any questions. We are happy to help! :)
What types of financing options does Paypal offer?
The world-renowned recognized and respected leader in financing, PayPal, has offered customers of Electric Bike Paradise an exclusive deal to get financing for any Electric Bike over . NO INTEREST IF PAID IN THE FULL WITHIN 6 MONTHS!
PayPal Credit is a reusable credit line available on purchases at thousands of stores that accept PayPal. It's also available for purchases on eBay and exclusively at thousands of other online stores. Plus, it comes with the same security and flexibility you trust from PayPal.
If applying for Paypal Credit you will need to have a Paypal account or create one.
PayPal Credit is subject to credit approval as determined by the lender, Comenity Capital Bank, and is available to US customers who are of legal age in their state of residence. Promotional offers may not be available for purchases made on a mobile device.
The financing lasts for 6 months and is only valid on approved credit.
How Do I Apply for Paypal Financing?
(Please read the entirety of the instructions before you email or call. The next step may answer the question you have about the steps before it.)
**OR You will receive an instant denial. Electric Bike Paradise has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.
What Is The Option To Pay In Installments on Shop Pay?
- Add items to your cart.
- Check out with Shop Pay.
- Choose to pay in 4 installments.
Your first payment is either due at checkout or 2 weeks after your purchase. The next 3 remaining installments are automatically charged to your card saved on Shop Pay every 2 weeks. Don't worry, you'll get an email reminder before each payment to remind you.
Buy now, pay later with Shop Pay
FAQs about Shop Pay Installments
No, there are no late fees if you miss a scheduled payment.
What if I make a return on a purchase made through Installments with Shop Pay?
If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following:
- A smaller payment balance on the final payment
- Less future payments on the remaining loan balance
If your refund amount is more than the amount remaining on your Shop Pay Installments balance, then you can expect to receive the difference as a refund to your original debit card or credit card payment method within 3 to 10 business days.
Which payment methods are accepted if I use the option to pay Installments on Shop Pay?
The installments option on Shop Pay is available on debit and credit cards.
Have more questions?
- For questions about installment payments on Shop Pay, visit shop.affirm.com/help.
- For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.
If you have any issues with your product, please call us at (800) 590-2738 or email us at support@electricbikeparadise.com and we will assist you in filing a warranty claim with the manufacturer. Each manufacturer we stock has a different warranty, so please read the warranty that pertains to the specific manufacturer for which your item pertains.
Electric Bike Paradise Warranty Policy By Brands
ALL VONAX MODELS COVERED: All electronic bicycles sold by VONAX, (“VONAX,” “us,” “we,” or “our”) come with a Limited Warranty (as defined below) for the original retail purchaser.
PROOF OF PRODUCT REGISTRATION AND ORIGINAL PURCHASE RECEIPT IS REQUIRED FOR VALID WARRANTY COVERAGE.
1. Warranty.
Subject to the terms, conditions and limitations herein, VONAX warrants to the original retail purchaser of the bike that (i) the frame, fork and electronics of the bike will be free from defects in material and workmanship under normal use and service for one (1) year from the date of delivery, and (ii) the battery will be free from defects in material and workmanship under normal use and service for one (1) year from the date of delivery or 500 life cycles, whichever comes first (the “Limited Warranty”). The Limited Warranty exists for abovementioned defects that were already present at the time of delivery of the bike and covers the battery, motor, controller, display and sensors. Like any rechargeable battery, Vonax rechargeable battery pack will experience a decrease in capacity over time as it is subjected to charge and discharge cycles. VONAX warranties that your battery pack will maintain 70% or higher capacity for at least 500 charge cycles or two years, whichever comes first. The battery warranty does not include damage from power surges, use of an improper charger, water damage, improper maintenance, or such other misuse or normal wear. This warranty is only valid for the first buyer. Any other remedy, such as compensation for damages of any kind or loss of use, is
excluded. The warranty period cannot be extended by granting an additional warranty.
2. Remedies.
If the original retail purchaser notifies VONAX, authorized dealer or the retail location from where the bike was purchased of a warranty claim within the applicable warranty period set forth above, VONAX will evaluate the warranty claim. The purchaser will be responsible for shipping the bike to the location notified by VONAX. If VONAX determines that the Limited Warranty covers the defective part, VONAX will replace or repair the defective part, at VONAX’s sole discretion, without charge to the buyer and also reimburse the shipping cost incurred by the purchaser. If the defective part is not covered by the Limited Warranty,
VONAX will repair or replace the defective part at the purchaser’s cost and the purchaser will also be responsible for the shipping costs.
3. Requirements for this Limited Warranty to apply.
- The original purchaser provides proof that the bike was purchased from VONAX or one of its authorized dealers or distributors.
- The person seeking warranty coverage is the original and first owner of the bike (warranty is not transferable in the case of a re-sale).
- The bike was used in accordance with its intended purpose. The VONAX bike is intended for use on paved road.
- The electronics including connectors and cables have not been repaired or modified.
4. Exclusions. This Limited Warranty does not cover the following:
- Normal wear and tear of the product.
- Damage or failure from abuse, neglect, misuse, or accident.
- Damage from off-road or stunt riding, ramp jumping, acrobatics or similar activities or any activity that is not consistent with the intended use of the bike.
- Damages resulting from improper charging of the battery pack or use of any charger not supplied by VONAX or its dealers.
- Paint damage or rust
- Installation of any third-party parts, accessories, or electrical or mechanical components.
- Any components that have been modified or tampered with, including but not limited to tires, brake pads, chains, lights, motors, battery packs, displays, controllers, etc.
- Damage associated with commercial use or rental operations.
- Lost or damaged keys.
- Damage caused by stunt riding, racing, or other abusive treatment.
- Product that has the serial number or the bar code removed, defaced, damaged, altered or made illegible.
- Any defects or damages caused by actions that are inconsistent with any guidance or warnings set forth in any owner’s manuals or product instructions.
- Products purchased or used outside the United States.
- Additionally, the following circumstances will void this Limited Warranty:
- All warranties are void if the bike is used for any purpose other than the reasonable intended use of the bike.
- All warranties are void if electrical parts have been repaired or modified by a person not authorized by VONAX.
- This is a consumer warranty and does not apply to products used commercially or in rental operations.
5. Wear and Tear. Some components of your bike are subject to wear owing to their function. The extent of wear depends on the care, maintenance and nature of the use of your VONAX (mileage, climate and road conditions, etc.). Bikes that are often left outside can also be subject to increased wear due to weathering. For safety, the parts must be replaced once they reach their wear limit. This includes but is not limited to:
- The drive chain or toothed belt;
- The brake cables;
- The brake pads;
- The brake disc rotors;
- The rubber handgrips;
- The sprockets, pinions, or toothed belt discs;
- The gear cables;
- The tires;
- The saddle cover;
- The rims;
- The bearings in the headset, hubs, and bottom bracket.
The brake pads and disc rotors are subject to wear owing to their function.
Check the condition of the pads regularly and, if necessary, have them replaced by a specialist dealer. Brake disc rotors also wear out. Regularly have the thickness of the brake disc rotors checked as part of inspection and replace the components, if necessary. Replacing these parts due to wear, is not subject to the statutory warranty.
Environmental factors cause wear on these moving parts. These areas must be regularly cleaned and maintained. Depending on the operating conditions, it cannot be ruled out that parts will have to be replaced due to wear (e.g. if bearing play starts to occur). You must contact your dealer before arranging repairs in order to ensure the quickest and most cost-effective way to deal with your issue. Shipping and disassembly instructions from either the dealer or VONAX must be followed.
Otherwise warranty service will not be provided. Failure to comply with the assembly specifications and inspection intervals can void the warranty and liability for defects.
Parts that must be replaced due to wear are not covered under this Limited Warranty.
6. Other Limits to this Limited Warranty.
(a) Exclusivity of warranty
This limited warranty is the full extent of vonax’s responsibilities and the customer’s sole and exclusive remedy
Against vonax whether based upon warranty, statute, contract, tort (including negligence, strict liability or any other theory of liability), indemnity, misrepresentation or any other basis. This limited warranty is the sole warranty made by vonax regarding the bike and is in lieu of all other warranties, conditions and remedies, whether written, oral, statutory or implied, including, but not limited to, the implied warranties or conditions of merchantability, merchantable quality, fitness for particular purpose and those arising by statute or otherwise in law or from the course of dealing or usage of trade. Vonax does not represent or warrant that the bike (or any component thereof) will meet any or all of the customer’s particular requirements. The customer acknowledges and accepts that any terms and conditions inconsistent with the terms of this limited warranty that may be contained, or referred to, in any standard terms and conditions of purchase of the customer (or any other document or writing produced by or on behalf of the customer, including without limitation, purchase orders, confirmations and
Pecifications) are expressly rejected and excluded.
The customer further acknowledges that it is not relying on any statements, representations or warranties made by any individual acting on behalf of vonax as such individual, whether employee or agent, is not authorized to make statements, representations or warranties that exceed those set forth in this limited warranty. Nothing in any assembly instruction, production information or advertisements is intended to create ot be construed as an express warranty of any kind with respect to the bike. No agent, employee, dealer, representative or reseller is authorized to modify or extend this limited warranty or to make binding representations or claims, whether in advertising, presentation or otherwise.
The limitations and disclaimers contained in this base warranty may not be modified, altered or waived by any action, inaction or representations, whether oral or in writing, except in writing signed by vonax’s duly authorized representative.
(b) Limitation of liability.
To the extent permitted by law, in no event will vonax or its affiliates, or its and its affiliates’ respective officers, directors, employees, licensors, manufacturers or suppliers be liable to customer, its parent, subsidiaries, affiliates or customers or any third party for any loss of use, interruption of business, loss of
Revenue or profits, interest, lost goodwill, work stoppage.
Impairment of other goods, loss by reason of shutdown or nonoperation, increased expenses of operation, cost of purchase of replacement parts or vehicles or claims by customer or customer’s customers for service operation or indirect, special, incidental, punitive, consequential, exemplary, aggravated or reliance damages, however arising, whether for breach of warranty, contract, statute, tort (including negligence, strict liability or any other theory of liability), misrepresentation or otherwise, even if vonax is made aware of the possibility of such damages.
Your rights may vary from state to state. Some states and jurisdictions do not allow limitations on how long an implied warranty lasts, or the disclaimer or limitation of incidental or consequential damages, so the above limitations and disclaimers may not apply to you, and they do not apply where prohibited by law.
7. Dispute Resolution.
We strive to keep our customers happy, and we will do our best to resolve disputes relating to a product or purchase under this Limited Warranty.
You agree that all disputes with vonax arising in any way from this limited warranty or the sale, value, condition or performance of the product must be resolved exclusively through final and binding arbitration and not by a court or jury. By agreeing to arbitration, you are waiving important rights, including, but not limited to, the right to a trial by jury and the right to bring an action in a court of law or equity.
The arbitration will be before a single arbitrator, whose award must not exceed,in form or amount, the relief allowed by the applicable law. The arbitration will be conducted in accordance with JAMS consumer arbitration rules and procedures or other arbitration procedures appropriate for use in consumer disputes. The arbitration provision is entered into pursuant to the Federal Arbitration Act, and the substantive laws of the State of California, without reference to its choice of law principles, will otherwise govern the interpretation of the Limited Warranty and all disputes that are subject to this arbitration provision. The arbitrator will decide all issues of interpretation concerning this Limited Warranty and the arbitration provision.
Any such dispute will not be combined or consolidated with a dispute involving any other persons’ or entity’s product or claim, and specifically, without limitation of the foregoing, must not under any circumstances proceed as part of a class action or collective action. It is the intent of the parties that any and all disputes will be resolved on an individual basis only, and that the arbitrator will not have the power to award class or collective relief.
8. Customer Inquiries. For all inquiries on warranty and returns, please contact us.
Es una bicicleta de muy buena calidad y me encanta mucho!
I bought two of these bikes for my wife and me to take camping. They are great bikes. Easy to assemble and a lot of fun to ride. We like the 3 different ride options. You can ride it like a regular bike, use pedal assist or use throttle if you don't want to pedal at all. They go 28 mph which is plenty fast for riding around campgrounds or the neighborhood. The battery holds a charge for a long time especially if you don't use full throttle mode. I have no complaints about this e-bikes!
Vonax USA EF-01 48V/14.5Ah 750W Electric Comfort Bike
Call Us Now for Personal Assistance or a Price Match:
(800) 590-2738
- Fast and Free Shipping
- Lowest Price Guaranteed
- Easy Returns
Sale Ends: 11:59PM EST
Our Customers Love Us
from 7401 reviewsRides like a new bike. This is a must for the 750!
Bike was delivered promptly. Had a few defects from transit. Told the company about them and they quickly took care of the issues. Bike works and rides great!
This weekend was my first time to go out and ride the bike / scooter and what a fun & exciting experience.The three levels of speed, the three levels of wheel adjustment, and the seat adjustment are just perfect. I highly recommend bike/ scooter.
Multi-Function Waterproof Bike Speedometer
I like the bike but it's not the one I wanted I wanted a folding ox I got a Nakto what's the difference the front crank is smaller and the tires are just generic black no name but other than that it's ok I am going to have to eat the cost of changing the front crank and adding extra chain with links good thing I am able to do this.
The service I got for your store was great! No wonder you call it a Zip'r! Was that a cup holder? Well, it is nice. I like the way the scooter breaks down into parts, so it is easy to load. I can go all over and not use much battery. It is nice for going into stores.
compact and plenty of zip ... perfect for me !!!
This e scooter is addictive. I ⚠️ caution all buyers. Once you purchase this scooter, you will find reason not to drive your vehicles. I have had this scooter about a month and even though it's 30 degrees or below, I find myself still excited to jump on it and blast through the city doing about 51MPH. Everywhere I go I get thumbs up and questions about the price and the light show. I smile and tell them about this website which I purchased mines from. The customer service is fantastic. If they don't answer when u call, they will return your call shortly. I only wish my electric company would take some pointers from this company. Amazing product!
I bought the EcoFlow Delta 1300 1260Wh Portable Power Station EFDELTA1300-AM and it is a fantastic product. I would give them a 5 Star Rating. I used this product before when I borrowed it from a friend, and I was so impressed I found a great deal here on Electric Bike Paradise. Purchasing this product from Electric Bike Paradise has worked out great. I got a great price, and it was delivered promptly in perfect condition. thank you, Electric Bike Paradise. I would order again from this company.
Rear axle bracket broke at the welds. Called to get replacement bracket and was told the bracket is a wear item and isn't under warranty. Replacement is $55. Front brake cable broke and that part wasn't covered by the warranty because it's a wear item. Replacement was $88. Nuts and bolts loosen so get some thread lock for these items.
I've given up trying to get any support from this company.
Highly Recommended!
I sent you this already.
I love it the yume x11 scooter is very fast it have a lot features
This trike was exactly what we were looking for. My wife loves it. It rides nice. Very pleased with purchase. The delivery to use was fast and everything arrived intact.
Nice accessory
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