Welcome to be YUME's partner and experience the exciting journey of scooters together. Enjoy the peace of mind if you know of any problems with your scooter, YUME has fast feedback after-sales service, a 6-month defect warranty and a 12-month wear warranty policy, as well as replacement parts for life at cost price to guarantee you a safe trip.
*The warranty application must be made during the warranty period.If the defect is not reported within this period, the components will not be covered by warranty,But replacement parts can still be purchased at cost.
*The warranty period starts from the date the customer receives the scooter and ends when it expires. Note that the warranty qualification is not transferable and is reserved for the buyer (the recipient of the order) only. The warranty expires when your scooter is resold or transferred to someone else.
*YUME warranty only applies to scooters purchased from this site. If you purchase a scooter from a dealer, please contact the dealer.
12 MONTHS WEAR PROTECTION
All scooters purchased directly from Yumeway are eligible for up to two years of ride wear protection plan to deal with wear and tear problems they face while riding,This protection plan coverage is only applicable in the following circumstances:
only covers the following components:
- Brake pads
- Inner tubes
The components are free of charge, however the customer is responsible for the shipping charge
Customers are limited to 2 inner tubes or tires per month and 2 brake pad sets every 500KM
The purchaser will not be entitled to the protection plan after transferring or transferring the scooter
only applies to scooters purchased from this site.
In order to confirm the defect of the scooter and solve the problem more quickly, you need to send the defect video to us. Then, our team will review it and contact you to confirm the situation within one working day. After confirming the defect, Send you replacement parts and written/video instructions or face-to-face online guidance on how to repair or replace the component.
If you do not have the time or convenience to repair yourself, you can use one of our repair centers (labor is free). However, the customer will be responsible for shipping costs, taxes and obtaining the scooter box if it is still not owned. Customers can also take the scooter to the service center themselves if needed. Contact us to determine your nearest location center.
*The repair service must first receive a video or image showing the alleged defect, failing which YUME will not be able to continue to provide you with limited warranty services
*In addition, please note that any form of harassment or assault of YUME employees or YUME certified technicians is not permitted and may result in the void of your warranty.
*The above settlement is YUME's sole and exclusive remedy for any limited warranty claim made by any manufacturer. YUME shall not be liable for any damage or loss caused directly or indirectly in the process.
As a buyer and owner of electric scooters, we require all customers to do due diligence before purchasing scooters to understand the maintenance needs of these machines. Electric scooters always need to be screwed, cleaned to avoid rust and squeaky brakes, and properly stored in winter (75% battery capacity in room temperature),check air pressure and brakes before each trip. If you have any maintenance problems, our team is always here to help, and yes, we would like you to ask us more than try to do it yourself. We also hope that you always keep your motorcycle box that you may need to repair or maintain in the future (the box is expensive to transport).