Welcome

ElectricBikeParadise.com is committed to providing the best customer service in the Electric Bike industry. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times. 

Electric Bike Paradise 30-Day Satisfaction Guarantee Return Policy

Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.

  • You must notify us of your intent to return within 30 days of delivery date.
  • There is a 15% restocking fee.
  • Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
  • We will refund the product price minus any applicable fees and charges.
  • Original shipping charges are non-refundable.
  • You are responsible for any return shipping charges.
  • Refunds will be applied to the same payment method used when original purchase was made.

The Following Cannot Be Returned

  • Products which are eligible for parts under manufacturer warranty
  • Products that have had their original manufacturer packaging opened
  • Products that have been out of their original manufacturers' packaging

Please note: Cosmetic damages such as scratches and dings sometimes happen due to shipment handling and are not grounds for returning the entire product. We may be able to send out replacement parts or touch up paint. You can email us at support@electricbikeparadise.com or call us and we can suggest ways to help you resolve the issue.

It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.

If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.

All return request must be submitted in writing and sent to support@electricbikeparadise.com

*Exclusions

Electric Bike Paradise works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under "Returns" tab on the product page and below:

Electric Bike Paradise Returns Policy By Brands

RMA Process

As a manufacturer, returns are not accepted. A Return Merchandise Authorization
(RMA) may be considered under special circumstances. Please fill in the RMA
application form. You MUST obtain an RMA number before returning your product
to Afikim. Confirmation of the RMA by Afikim Electric Vehicles be will be made by
mail or fax.

Restock Fee

As a manufacturer we do not take returns unless the scooter is: in the original
unopened packaging, totally new and never used. Restock Fee is 25%.

Defective item process

Afikim Electric Vehicles strives continuously to supply its products in a perfect
condition. Each scooter is tested and approved before shipment. However, if a
failure occurs, please contact us, explaining the problem and attaching a photo(s) (if possible). Afikim will send repair parts or replace the scooter at its own discretion. Parts/scooter are usually sent within 5-7 business days, when in stock, and 10-14 working days when out of stock. If a part or a replacement scooter in not in stock, an order cancellation may be offered by Afikim.

Free Returns 30-Day At Home Trial

At Ecotric, we aim to provide every single customer with the perfect product at the best price, as well as the greatest shopping experience, we offer the industry’s first 30-Day At-Home Trial policy. This allows you to try the bike at home for 30 days and if you are not happy with your new Ecotric bike, you can return it for an exchange or a refund within 30 days after receiving the bike! Returns or exchanges are only allowed once within 30 natural days of receiving the purchased vehicle.If the return claim is valid the customer will receive a refund for the amount of the purchase price minus a repacking and restocking fee of 20%.

If you buy spare parts on our website, we will not accept the return. Please confirm that you buy the right spare parts.

Return Policy

To be eligible for a return, your item must be within 30-day period.You must keep the original packaging and the bike must be repacked back into the original packaging when you send it back to us. Meanwhile, we promised that all the electric bikes our customers received are brand new, we will never sell any open-box, refurbished or clearance bikes to you, as well as batteries. So please note that all the returned ebikes, as well as batteries, If the return claim is valid the customer will receive a refund for the amount of the purchase price minus a repacking and restocking fee of 20%. 

How to return

Contact our Customer Service Department at support@electricbikeparadise.com to approve the return within 30 days. we have helpful suggestions if you are considering a return due to performance of the item, sizing, or for any other reason. Keep in mind that an exchange for an Ecotric product better suited to your needs is also possible. After the 30-day period expires, the product cannot be returned to Ecotric. All returns must be repacked back into the original packaging when you send it back to us. Once the Return Authorization is issued, we will provide you with a prepaid return shipping label. Once your return is received, we will process refund in  2 -3 weeks. Your refund will be credited back to your original method of payment. Once your refund has been processed, it will take 7 to 10 business days for your bank to process the credit and apply it to your account. Notice: the customer must have written Return Merchandise Authorization (RMA) number from Ecotric. If a customer sends a return without it a refund will not be issued and the customer will have to pay shipping to get the item returned, or, sacrifice the item.

BestEbicycle will honor 30 days if you choose to return merchandise Customer is responsible for returning merchandise at their own expense. Refunds will be for 100% of the entire purchase price including the original shipping costs. Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused or damaged in any way. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.

Preparing your product for Authorized R.M.A. return shipment:

1. Re-pack the merchandise securely in its original packaging, include the original contents of the box; warranty cards, manuals, accessories, promotional items, etc.

2. Include a copy of your invoice.

3. Include a copy of the RMA notice you have received from us via our supportdepartment help desk.

4. Clearly print your RMA# on the return shipping label (on the outside of the box).For your protection we recommend all returns be sent via UPS, Federal Express, DHL or other courier that issues a tracking number. We recommend that the shipment is insured. The customer is responsible for damage or loss during return shipping.

Freight collect and COD packages will not be accepted.

Contact Support at support@electricbikeparadise.com to obtain an RMA number.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Once merchandise has been received and processed, credit will be applied to the account through which payment was originally made.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Refunds will only be issued to the original credit card that you use when placing your order.

a) Party B' has to inform Party B within 7b days to return the received products. Party B must inform Party A within 3 days by mail (email accepted) after getting the request for return from Party B’s customer.

b) Customer must initiate return shipment of the merchandise within 7 days of the purchase date and pay for the shipping cost to one of Party A’s warehouses located in the U.S.

c) Party A must receive the product in 100% new, re-sellable condition. Merchandise is not You sell we ship, you sell we produce! eligible for a refund if it has been assembled, ridden, worn, used, abused, damaged in anyway. The merchandise must arrive complete, including warranty cards, manuals, accessories, promotional material, and in the original packaging.

d) Party A will finish the inspection within 5 days after receipt of the product. If the returned products are not in original condition according to Clause C, Party A will refuse a refund.

e) If the returned products are in original condition according to Clause C, Party A will agree to refund the paid amount. Refunds will be paid to Party B by Party A for 100% of the entire Party B purchasing price, which is clarified in the attachment. A restocking fee of 20% will be deducted from Party A’s refund payment to Party B for items returned in their original condition within 7 days of purchase including but not limited to unauthorized returns.

RETURN & EXCHANGE POLICY

ORIGINAL RECEIPT :

The original receipt, gift receipt or packing slip is required for all returns and exchanges. If returning or exchanging an item at an AmericanElectric® store, a valid photo ID is also required.

RETURN & EXCHANGE PERIOD :

14 days for all eligible products; Product(s) must be in its new original condition. American Electric reserves the right to deny any return or exchange.

15% Re-stocking fee will apply to all new returned items.

Used items or Certified Pre-Owned (CPO) are final sale, and are only eligible for store credit.

NONRETURNABLE ITEMS :

Used items, certified pre-owned, Labor, delivery and/or completed AmericanElectric® installation services,

Some prepaid cards, digital subscriptions or services
Consumable items such as food, drinks and batteries
Items that are damaged or abused
Items that are missing accessories such as remote controls, cords and cables
Etched or otherwise personalized items
Used vehicles cannot be returned for a refund
Damaged vehicles cannot be returned for a refund
Customized vehicles
Non-defective special orders

RETURNS IN STORE :

Avoid shipping charges and receive a refund more quickly by returning your items to any AmericanElectric® store within the United States. Include all original packing materials, manuals and accessories. Bring your receipt or packing slip and a valid photo ID. We accept these forms of identification:


- US, Canadian or Mexican driver's license
- US state-issued ID
- Canadian province-issued ID
- Matricula Consular
- US military-issued ID
- Passport
- US Laser Visa
- US Permanent Resident Card

TO RETURN YOUR ONLINE PURCHASE BY MAIL:

Pack your return in the original shipping package, if possible. Include the packing slip and return label, and indicate the reason for the return. Include all original packing materials, manuals and accessories.

Send your return to:

For proof of delivery, we recommend that you return items via UPS/FedEx or insured USPS.

REFUND METHODS:

Refunds will be credited to the original credit card or PayPal account. Returns tracking

When you return or exchange an item in store, we may require a valid photo ID. Except where prohibited, some of the information from your ID may be stored in a secure database used to track returns and exchanges. Based on return/exchange patterns, some customers will be warned that subsequent returns and exchanges will not be eligible for returns or exchanges for 90 days.

Valid forms of ID accepted are: US, Canadian or Mexican Driver's License, US State ID, Canadian Province ID, Matricula Consular, US Military ID, Passport, US Laser Visa, or US Permanent Resident Card.

The Amigo can be returned within 30 days

EV Rider charges a 15% restocking fee for ALL returned items. The return fee is charged back to the dealer or end-user based on wholesale or retail cost. Returned products must be in selling condition as new.
Shipping for items qualifying for free shipping will be deducted from remaining credit of eligible refund item.

Dealers & end-users must call EV Rider Tech Support and obtain a Return Manufacturer’s Authorization Number (RMA #).

Do not return units or parts without an RMA #. Returned units or parts with out a proper RMA number will be refused or returned at the shipper’s expense.

Credits will be granted upon inspection of the returned product(s).

Custom orders and assembly fees if applicable, are non-refundable.

Dealers may offer a return policy in addition to the basic EV Rider Return Policy.

Units and Parts must be returned within 30 days from date of purchase and with an authorized RMA #.

If the part or unit is shipped back to EV Rider by the dealer or end-user:

  1. The Customer (dealer or end-user) is responsible for shipping parts or products back to EV Rider at his/her own expense.
  2. The product must be packaged carefully and clearly marked with an RMA # so that a credit can be processed accurately. Improper packaging may cause shipping damage to the product being returned. This will impact the amount of credit to be refunded. All damaged parts or units must be replaced and/or repaired at the sender’s expense.
  3. Original shipping charges are not refundable. If the product was sent with “free shipping” the original shipping costs will also be deducted from the refund.

SHIPPING CHARGES INCLUDED IN THE PURCHASE PRICE OF THE MERCHANDISE ARE NON-REFUNDABLE.

CUSTOMER IS RESPONSIBLE FOR RETURNING MERCHANDISE AT THEIR OWN EXPENSE IMPORTANT

15 day return window from the date you receive the scooter.

Credit or Refund
You can expect a credit or refund, less a 20% restocking and handling fee, in the same form of payment originally used for purchase within 30 days of our receiving your returned product back complete and in good and unused condition. You will be refunded the purchase price, EXCLUDING the shipping cost and a 20% restocking fee.

Cancelled Orders

Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RA Number and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 20% restocking fee will apply. 

Damaged or Defective Items
If you receive a damaged or defective item, contact our Customer Service Department within 3 days of delivery. Please be prepared to supply the order number and item number from your original confirmation e-mail, as well as your e-mail address and phone number. ELECTRIC WHEELS will make every reasonable effort to assist you by either providing replacement parts or technical assistance to solve the problem.

Returning an Item

Standard Return Shipping

  1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to ensure a credit.

  2. Complete the return reason questionnaire and include it in the return package.

  3. Before sending your return shipment, please remove all extra labels from the outside of the package.

  4. Send the return package to the following address: 

    EWheels

    RETURNS DEPARTMENT

    750 E. Covey Lane, Suite 135

    Phoenix, AZ 85024

  5. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.

  6. It is recommended that you use UPS whenever possible for your return. Retain the return Tracking Number to monitor delivery status.

  7. To receive a refund or credit, items must be returned within 10 days of original shipment date.

  8. Credit for gift returns will be issued to the original purchaser.

To contact our Customer Service Department, please email us.

Returning an Oversized Item
Items are considered to be oversized if they are heavier than 30 pounds. You will not be refunded shipping charges under any circumstances on Oversized Items that are returned . Please be aware that shipping charges can be quite expensive for Oversized Items. Follow these steps to return an Oversized Item:

  1. If you have assembled the product, dissemble it before shipment using the original protective packaging materials.

  2. Package the disassembled item(s) securely in original product packaging, whenever possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, to insure a refund or credit.

  3. Complete the return reason questionnaire that was included with your packing slip. Remove the mailing label portion and include the remainder of the slip in the return package.

  4. Contact a Customer Service Specialist for instructions on arranging a freight delivery pickup for your items. Please have your customer ID number located on your packing list available when you call.

  5. You must be present at the location and time of pickup. All packaged item(s) must be at the front door for the freight driver.

  6. To receive a refund or credit, items must be returned within 15 days of original shipment date.

  7. Credit for gift returns will be issued to the original purchaser.

IMPORTANT If there is significant visible damage to the carton upon receipt, request that the driver note the damage and request a claim be filed with the carrier for damage. You should also immediately contact ELECTRIC WHEELS Customer Service representative.

Return Policy
In an effort to keep our prices as low as possible, we do not build extra fees for returns into our prices. We are happy to accommodate customers who wish to return a product, however we must recover the costs we have incurred as a result. Please read our policy in its entirety before you purchase a carrier so that there is a mutual understanding when you make your purchase. Thank
you! When your new product arrives you have 10 days to inspect it for any defects or damage. If there are any defects or damage, the manufacturer will repair it at no cost to you, or replace it at the manufacturer’s option. The item to be returned must be in new condition, with original packaging, instructions, and warranty material.

If the product is delivered and there are no defects in materials or workmanship, but you do not like it for any reason, you have 10 days following delivery to return it. Simply call our customer service number and let us know what it is you want to return. We will send you a Return Authorization Release Form. Upon the return of the signed form we will issue a Return Authorization Number. You the customer are responsible for packaging and shipping the product to us. If you do not have the original box one may be purchased from us, at the cost of the box plus shipping. Once received at the manufacturer’s facility in like new condition, we will refund your purchase price of the product, less a 20% restocking fee and the original outbound freight charges. If original shipping fees cannot be established, we will use our current shipping rates.


Cancellation Policy
Our products are normally in stock and we try to ship the same day we receive your order. If you need to cancel an order for any reason, please notify us as soon as possible. If we have not shipped your order, there is no fee for cancellation, but if your order has already shipped, our return policy, as stated above, is in effect. This is due to the fact that the item must be re-packaged once the shipper has returned it to us, and they charge us for shipping either way. Once the product has left our warehouse, shipping and restocking fees will apply

REVI BIKES Return Policy allows you to return your electric bicycle within 7 days from the date of delivery for a refund or exchange. Please consult the warranty terms for deeper information on when a return is applicable.


Please contact info@civibikes.com or +1(909)215-0665 when you have a refund request.


Ship-back Charge
If the unit was purchased under a free-shipping promotion there will not be refund for shipping fees however, the customer will bear the ship back expenses if the return is unrelated to quality, damages or wrong item but merely for a personal and discretional last-minute decision from the buyer.

If the return is accepted, REVI BIKES will issue a pre-paid shipping slip and schedule a pick up date, the shipping fees result of the return will be deducted from your total refund.

The returned unit must be in like-new condition, include all original packaging , accessories and documentation, any missing components may be deducted from the total refund . Any shipping damage during the ship-back may incur in a deduction from the total refund.
Returned units are subject to a 20% inspection and restocking fee from the original purchase price.
Refund will be issued in an average time frame of 2 -3 weeks after we receive, inspect and process the returned unit.

Shipping
To return your product, you should get in contact with info@civibikes.com first. We will advise return address.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Return Policy

You can return your purchased item within thirty (30) days from the date you receive your purchase. In order to process a return, you must email us or call us and comply with the following terms and conditions for a refund: The original packaging MUST be used – no substitutions – (hang onto your box!). Elby will arrange transport via a common carrier. You will be responsible for all shipping costs; the shipping costs will be deducted from the credit amount given. Once our Elby team receives the goods, we will perform a 30-point check and confirm receipt of return is in good working condition. Elby Bike must not be altered in any way or the return cannot be accepted. We will not issue a credit until Elby is in possession of the returned item. Refunds will be issued in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return. Refunds will be credited to your original method of payment.

  1. Emojo Electric Bicycle Return Policy allows you to return your electric bicycle within 7 days from the date of delivery for a refund or exchange. Please consult the warranty terms for deeper information on when a return is applicable.
  2. Please request a Return and Exchange Authorization. (contact EMOJO Support for a REA form at info@emojobike.com ). Once the Return and Exchange Authorization is issued, we will email you an RAM number and return instructions. You must have the RAM number when shipping back returned electric bike.
  3. Ship-back charge:

         a. If the unit was purchased under a free-shipping promotion there will not be refund for shipping fees however, the customer will bear the ship back expenses if the return is unrelated to quality, damages or wrong item but merely for a personal and discretional last-minute decision from the buyer.

         b. If the return is accepted, Emojo will issue a pre paid shipping slip and schedule a pick up date, the shipping fees result of the return will be deducted from your total refund. 

  4. The returned unit must be in like-new condition, include all original packaging , accessories and documentation, any missing components may be deducted from the total refund . Any shipping damage during the ship-back may incur in a deduction from the total refund. 
  5. Returned units are subject to a 20% inspection and restocking fee from the original purchase price.
  6. Refund will be issued in an average time frame of 2 -3 weeks after we receive, inspect and process the returned unit.

We will repair or replace components if needed after evaluation.

Glion Website Return Policy

Glion Electric Scooters wants you to be 100% satisfied with your decision to purchase a product from our website. If at any time within thirty days of receipt of your order, you are not 100% satisfied, you may return it to us for a refund. The cost of return shipping will be deducted from your refund unless returning a defective, damaged or incorrect item. Items must be returned undamaged (except for damage covered by our warranty) and in the original packaging.

Important: When returning a scooter, be sure to take it to a carrier location that accepts ion batteries. Some carrier locations may not accept packages with ion batteries, so be sure to check ahead of time.

If a return is requested more than 30 days after receipt of the Product, Purchaser must contact Glion Electric Scooter Customer Operations at support@electricbikeparadise.com and request a Return Material Authorization (RMA) number.

After Purchaser receives an RMA number from Glion Electric Scooter, Purchaser must return the Product to Glion in the original packaging. The Product must be shipped no later than three business days after the RMA is issued. The RMA will include the return shipping address.  For Domestic purchases (the Continental United States excluding Alaska), the Purchaser is only responsible for the cost of return shipping.  For international purchases, the Purchaser is responsible for the cost of return shipping and duty plus the original shipping and duty costs.

Upon receipt of the returned Product, Glion Electric Scooters shall inspect the returned Product to confirm that it is undamaged (except for damage covered by our warranty) and in the original packaging. Upon such confirmation, and provided the Purchaser has followed the procedure set forth in this Policy, Glion Electric Scooters shall credit Purchaser for the purchase price less applicable deductions for international purchases.

If Purchaser returns Product that is damaged due to reasons not covered under the warranty, not in the original packaging, or otherwise not in accord with this section, then Probity Cell LLC shall not issue any credit to Purchaser and Purchaser shall pay all costs for return shipment of the Product to Purchaser.

30-Day Hassle-Free Return Policy

Our primary goal is to always provide industry-leading support and customer satisfaction. We understand the product(s) that customer orders may not fit their mobility requirements or meet their overall needs. Therefore, customers can return most products for a refund, minus a 20% restocking fee. Please note that parts cannot be returned. 

Customers will also be responsible for paying the shipping cost to get the product back to us.  We are happy to coordinate the whole process including a pickup at the customer's residence provided the customers prepays for the shipping or agree that we can deduct it from the refund.

The first step in returning a product is to call or email our Customer Care team and request a Return Authorization (RA) number. This way we will be able to track your return and provide a refund.

Return Terms and Conditions

  • All items that are returned must be new and free of any damage. A full inspection will be conducted when we receive the product. We will be looking for any damage like cracks, scratches, broken parts, etc. If there is damage, we will reserve the right to charge additional charges over and above the restocking fee. 

  • The item (s) must be returned in the original packaging with all of the contents that were shipped intact. If the customer does not have the original packaging, we can ship them new packaging at a cost of $60.00

  • The returned item must have the RA number visible on the box, otherwise, the package will be refused when it arrives. 

Your refund will be provided in the same form that we received it. In other words, if you paid by credit card, the refund will also be given by credit card. You can expect a refund in 2-3 days after we conclude our inspection.

Cancellation Policy 

If a customer cancels an order that has already shipped, the customer will be responsible for all shipping costs incurred for the shipment. With UPS, the product will continue to get delivered and must be refused. We cannot have the shipment returned while the shipment is in transit. Please call us if you have any questions regarding our policy. 

electric trike tricycle 90 Day Test Ride anywhere bikes

Hassle Free Returns means this: 

  • Streamlined return process, no questions asked ( We know things change) 
  • No restocking fee's ( We are just glad you tried the bike) 
  • 10,000 Physical drop off locations through out the U.S.
  • We process refund immediately ( So you get your money, and you don't have to wait) 

We are committed to nothing short of excellence before, during, and even after you receive your merchandise from us. We realize that even though we provide only the best in biking industry, you may occasionally find it necessary to return or exchange an item. We understand that sometimes things change.

DAMAGED AND DEFECTIVE ITEMS:

PLEASE NOTE that this page covers only items that the customer wants to return of his own will. If an item arrives damaged or with a manufacturer defect or other error to which we are at fault, rest assured that we will do everything in our power to repair or replace it at no cost to you, even if it’s an item that is generally non-returnable.

CONDITIONS FOR RETURN


Most items that we sell may be returned within 90 days of delivery for a full refund, minus shipping. We do not charge restocking fees, provided you follow the instructions listed below.

All returns must meet the following conditions:

  • The item must be clean (no cracks, scratches, dirty or marked tires, etc.)
  • The item must be mostly unused ( Less than 75 miles traveled) Feel free to try the bike. 
  • In addition, we also cannot accept:
    • Any item that has been modified 
    • Special orders

    CHARGES AND FEES

    Assuming all conditions are met, we will be able to provide you with a FULL REFUND, minus shipping fees.

    SHIPPING FEES

    We only charge for the return shipping cost. If you received the item from a promotional " Free Shipping" We will not charge for the outbound shipping. Only the return shipping. 

    Again, thank you for trying the bike. We wish it would have worked but we understand things change. 

    Why Shipping Fees? Even though you’re giving us back an item that we can resell, the shipping itself is a service that the carrier (UPS, FedEx, or a freight company) has performed and can never get back. Even if an item had “Free Shipping”, that didn’t mean that for your particular item (and generally, “Free shipping” is for the larger items) it cost UPS nothing in gas or manpower to get it to its destination. It means that, out of loyalty to our customers, WE covered that shipping fee. So when a customer returns an item, the amount we paid still has to get deducted.

    RESTOCKING FEES

    No Restocking Fees charged. 
    Return Process: 
    1. Request return via return request page: anywherebikes.returnscenter.com
    2. Wait to receive a confirmation and instructions via email.
    3. Wait for return shipping. 
    4. Once received you will be issued full refund.

    EXCHANGES

    To exchange an item, you must:
    1. Request return to return the first item (see above).
    2. Place a new order for the exchange.
    If you’d like to get the second item quicker, you may place the order as soon as you return request is sent. 

    REFUNDS

    If you would prefer a refund, it will be issued as soon as we receive the bike. 

    RETURN AND EXCHANGE POLICY FAQ

    Frequently asked questions about returns, refunds, and exchanges.

    HOW DO I RETURN?

    • Visit https://anywherebikes.returnscenter.com/ 
    • Enter your order number and email address to start
    • Once your request is approved, you will get a confirmation email with shipping guidelines

    WHAT ITEMS ARE RETURNABLE? 

    • All Items , that are not modified or special order

    WHAT ITEMS ARE NON-REFUNDABLE? 

     The following items cannot be returned:

    • Gift cards
    • Discounted items (if applicable)

    THE ITEM I RECEIVED IS DAMAGED!

    If the purchased product is faulty, reach out to us within 7 days of the delivered date.

    WHAT ARE THE REFUND OPTIONS?

    The following refund options are supported:

    • Refund to the original payment method
    • Refund to store credit (if applicable)

    HOW DO I SHIP BACK THE ITEMS?

    For instructions on how to ship the returned products, refer to the email received after placing the return request.

    HOW SOON WILL I GET MY REFUND?

    Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed right away.

    MY QUESTION IS NOT ADDRESSED...

    If you have any queries regarding return or refund, reach out to us.

    You can return your purchased item for a period of 14 days from the date of your purchase. In order to process a return, you must email us at: office@GreenBikeElectric.com. You are solely responsible for returning the item to Green Bike – Electric Motion LLC  at the mutually agreed upon return location determined when you process the return. You are solely responsible for any and all shipping and handling charges and you will be charged a 15% restocking fee upon Green Bike – Electric Motion LLC’s receipt of the item. Green Bike – Electric Motion  will not issue a credit until it is in possession of the returned item.

    Green Bike – Electric Motion LLC will charge a client an additional 15% in case the return item is damaged by the client’s use and/or is not in the original package.

    Refunds will be issued within 2-3 weeks of the company’s receipt of the returned item. Most refunds are fully refunded within 5 days after we receive and process the client’s return.

    Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

    There will be a 15% restocking fee deducted from your return.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    To complete your return, we require a receipt or proof of purchase.
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
    Once you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    30 day return. Customer responsible to have it packed in original or professional packing, 25% restocking fee and return shipping. 

    Returns are subject to a 20% restocking fee + usage proration determined at the time of bike returned to our warehouse.

    Return Authorization must be requested within 30 days of delivery. Once the Return Authorization has been received, the product must be returned within 14 days to receive a refund.

    Wheelchair Lifts and Scooter Lifts for Vehicles

    If you are not happy with your lift for any reason and it has not been installed, simply return it within 10 days of receipt. Freight charges plus a 15% restocking fee apply to all wheelchair lift returns. Vehicle lifts that have been installed on any vehicle cannot be returned.

    Call us for a return authorization number between 9:00 am and 5:30 pm EST Monday through Friday. We will send you a return request form for you to sign and return. A return authorization number will then be issued. The Return Authorization number must be on the outside of the box.

    Returned lifts must be in new condition, with original packaging, instructions, and warranty material. Again, vehicle lifts that have been installed cannot be returned.

    Refunds:
    Your refund will be processed after the item has been inspected. We will credit the original credit card. If you paid by check, a refund check will be mailed to you.

    Cancellations:
    If the lift has not shipped, you can cancel for a fee of $50.00.

    We have a 30 day return policy.
    Customer pays return shipping cost, and a 20% restocking fee.
    We also do not refund the original shipping cost.

    Returns/Exchange Policy

    If you wish to return an order to us, either in part or in its entirety; comprising of any product we offer, and for any reason of your own accord; it must be returned to us freight/shipping prepaid. All returns will be subject to inspection. We are happy to accept only unused items, in their original packaging, returned no later than 30 days from original purchase date. All returned product is subject to a 15% restocking fee and additional freight/shipping charges if the order is refused or marked undeliverable.


    Exchanges: We would be happy to provide an exchange for an item, within a 30-day window from original date of purchase; at an equal or lesser value. Proof of original purchase is required.


    Refunds: Please allow a minimum of 7 business days for a refund to reflect on your original method of payment.


    DEFECTIVE MERCHANDISE: In the event of defective merchandise, we reserve the right to replace the item, contingent upon the warranty policy set forth by the brand. Please see our Warranty Policy for all warranty related terms and conditions.
    DAMAGED GOODS: (Cycle Force Group dba NAC) must be notified of all claims for items damaged while in transit or during shipping within 2 days of receiving. Damage during transit must be noted, legibly, on the bill of lading or shipping documents. Save all freight bills of lading, packing lists, shipping cartons and packing materials until the damage claim and all related matter is resolved. The shipping carrier often requests to see the damages to the shipping materials, as well as the damaged merchandise, so we ask that you be prepared to provide us with photos that will be utilized to resolve your issue.

    Please inspect your product upon delivery. If the product is damaged or is not the correct product, please refuse the delivery. If your item was delivered without a signature and is damaged or incorrect please call our Customer Service.

    Once delivery is accepted PaceSaver scooters and power wheelchairs are non-returnable.

    Do not throw away the box or packing materials because you will need them to box up the return.

    The Pet Pro Flex Scooter may be returned within 15 days of receipt for a full refund. Please contact the dealer where it was purchased from to notify them of the return. The customer must arrange for and is responsible for the cost of return shipping unless the product is defective or damaged:

    • Product must be in new condition. For example, no cracks, scratches, dirty or marked tires, or any indications of usage.
    • Product must be returned in its original packaging. All returned products must be complete including the original packaging, accessories parts , manuals, etc.
    • It is highly recommended that you insure your shipment at retail cost and repack the item in the same manner. The buyer is responsible for returning the item in the same condition.
    • A full credit cannot be issued if the product arrives at our facility damaged.
    • A Return Merchandise Authorization Number must be requested from Priority Electric Transportation (PET) within 10 days of delivery of the product.
    • Once an RMA number has been received, products must be returned within 14 days.

    All returned products require a Return Authorization Number. Returns received without this number will not be credited. To request an RMA Number you may call us at 1-707-393-0724. e-mail us at customerservice@petscooters.com. Please include your order number, name and the item number you are returning and reason for return.

    PLEASE NOTE: Products returned without an RMA Number will not be credited. To receive full credit, items must be shipped within 14 days from the day the RMA Number was issued.

    Unless PET made an error, return freight is the customer’s responsibility. We will be happy to help you determine which shipping method to use once you have requested your RMA Number. We highly Please be sure to carefully follow all return-shipping instructions that are included with your RMA Number. If an item is returned to the wrong address, PET reserves the right to charge for
    any additional shipping fees associated with shipping the item to the correct location.

    Credits

    Once your return is received in good condition, PET will issue a credit for the purchase for so that you may be refunded the purchase price within 72 hours.
    If your item is defective or was damaged in shipping, please call us at 1-707 393-0724 or email us at customerservice@petscooters.com. We will arrange for the item to be repaired or replaced promptly.

    Qualisports return policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

    Additional non-returnable items:
    Gift cards
    Downloadable software products
    Some health and personal care items

    To complete your return, we require a receipt or proof of purchase.

    Please do not send your purchase back to the manufacturer.

    There are certain situations where only partial refunds are granted (if applicable)
    Book with obvious signs of use
    CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
    Any item not in its original condition is damaged or missing parts for reasons not due to our error
    Any item that is returned more than 30 days after delivery

    Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next, contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at info@qualisports.us

    Sale items (if applicable)
    Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

    Exchanges (if applicable)
    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@qualisports.us and send your item to: 820 S ROCKEFELLER AVE,UNIT E ONTARIO,CA 91761 .

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    Ebike orders:

    • No returns after 14 days of receiving the Bike.

    • To be eligible for a return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it

    • Box must be sealed and unopened.

    • Customer pays $175 shipping fee (this is withheld from refund) and is subject to a 25% restocking fee (this is deducted from refund)

    Used items:

    • No returns, except in EXTREME cases of breakage/malfunction

    • Please email us with TRACKING NUMBER after you send your return by emailing info@qualisports.us 

    Returns 25% restocking fee, customer responsible for shipping back, must be shipped back undamaged in original box.

    If you are not satisfied with your Rambo Bikes Product, you may return the UNUSED item within 30 days from order date for a refund or replacement.

    To qualify for refund or replacement, unused products must be returned in their original packaging with all tags, stickers, and product accessories attached.

    Return Process:

    • Contact Rambo Bikes at 952-283-0777 to obtain an RA number.
    • Provide us with your order information and reason for the return.
    • Returns must include the issued RA Number on the box and will not be accepted without this number.
    • Then return your Unused product, in its original box with all tags, accessories, manuals, stickers, and accessories within 30 days of the purchase date for an exchange or refund.
    • Non-defective returns will be charged a 20% restocking fee.
    • Returns without the complete original packaging will not be accepted.
      Shipping and handling is non-refundable except in the case of defective merchandise.
    • Shipping and insurance for returned merchandise must be pre-paid by the customer via UPS or FedEx.
    • Please allow 4-6 weeks from the date we receive the return for credit check. This refund will be less your original shipping fee as well as the 20% restocking fee.

    Please ship all return merchandise to the following address:

    Rambo Bikes
    Attn:Returns Dept
    RA# ________________
    21673 Cedar Ave S, Lakeville, MN 55044

    Purchased but not shipped (Cancelation):

    Your order will be issued as soon as possible after your purchase, so you will be charged a 5% processing fee.

    Ebike has been delivered (Unused):

    • Within 14 days of receipt of your order, you may return the unused product(s).
    • To be eligible for a return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it
    • Customers are responsible for return shipping costs.
    • And you will be charged up to 15% restocking fee. (this is withheld from refund)

    Used products:

    • We do not offer returns in all products.

    The customer must email us for a return authorization prior to sending any product back to Rattan. Or the refund will not be issued and the customer will have to pay the shipping to get the item returned, or, sacrifice the item.

    If your approved return passes our inspection, you may receive an exchange or a refund. You can send the item to the address below:

    500 S Etiwanda Ave, Ontario, CA 91761

    Please send us a notification after you ship the item out and you need to provide a tracking number. Once we received the item you sent and check the item is in good condition, we will exchange or give you a refund. This will be issued in 2 days.

    Late or missing refunds.

    If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

    Shipping Damage Claims

    We are proud of our products, but we can't control the shipment. In some extreme cases, the item you receive may be damaged during transportation, so you should check the item in good condition when receiving it. If the unfortunate thing really happens, please provide us with the Photo or video and contact us. Notice: we will not accept Shipping Damage Claims later than 14 days from receipt of products.

    *Note, we DO NOT accept return of the bike. If you have any problem with the product, please contact us. Our dedicated customer support will be more than happy to assisting you. 

    Content Coming Soon...

    If you disagree with any of the terms and conditions herein, you must submit a written request to us for a Return Authorization within 3 days of delivery.  Do not unpack or assemble the SmartScootTM.  The scooter must be returned in its original box and in new and unused condition, accompanied by the original receipt. All other returns must be made within 14 days of delivery and only in “as new” condition. The customer is responsible for all shipping costs including incidental shipping damage caused by improper packing. A Return Authorization must be made by written request to us and the return must be accompanied by the original receipt.The scooter must be returned in its original box. All returns are subject a 10% restocking fee.

    Waiver of Liability, Disclaimer, and Indemnification

    When utilizing a SmartScoot ™ and equipment provided by Innovative Mobility Products, LLC, you acknowledge that you have read, understood and had the opportunity to ask questions regarding this Waiver of Liability, Disclaimer and Indemnification and agree to these as a condition for the use/ purchase of the SmartScoot ™ scooter and equipment provided by Innovative Mobility Products, LLC.

    I hereby guarantee that I, the “Purchaser”, am of sound mind, am over the age of 18 years old and acknowledge that I have read and understood completely the SmartScoot ™ Users Instruction Manual. I understand and recognize that the equipment is unfamiliar to me, and it is my sole responsibility to use utmost care and caution when determining where and when I ride the scooter utilizing the guidelines in the SmartScoot™ Users Instruction Manual.

    I agree to be the sole person driving the scooter and I am fully responsible for any person or persons who, with or without my consent, sit on, or ride the scooter. I hereby release, waive, and discharge the right to seek medical reimbursement or the legal prosecution of Innovative Mobility Products, LLC for any physical injury resulting to myself or someone else or property damage from the equipment provided by Innovative Mobility Products, LLC.

    I hereby agree to defend, indemnify and hold harmless Innovative Mobility Products, LLC, its managers, members, employees and agents for any loss or damages awarded by a court of competent jurisdiction resulting from any claim, action, or demand including reasonable attorney’s fees arising out of or related to the SmartScoot ™ and equipment provided by Innovative Mobility Products, LLC.   It is my express intent that this Waiver of Liability, Disclaimer and Indemnification shall bind my family, my heirs, assigns and personal representatives.  I am aware that the operation of a personal mobility device such as the SmartScoot ™ has inherent risks.  By reading, understanding and signing Innovative Mobility Products, LLC Waiver of Liability, Disclaimer and Indemnification I fully accept and assume responsibility for all such risks, losses, costs and damages incurred as a result of operating the SmartScoot ™.

    Customer would have to pay for the shipping costs to return the item.
    Here is the ship to address.
    SOLO World Partners C/O Tzora
    308 Antoine St Wyandotte, MI 48192
    Need to include on the package the po Ref# with the word Return
    The restocking fee is $25.00
    The original shipping costs will not be refunded.
    Credit note will provide after checking and confirming the warehouse that the product is working properly.

    RETURNS: If any customer wants to return our product, they would need to contact the dealer they purchased the product from for return authorization.  Or to email Zipr directly if you purchased the scooter directly from Zipr Mobility.

    • Customers will be responsible for packaging the items to be returned, and any damages caused by shipping will be deducted.  Every return items, scooters or parts, will be given thorough inspection by our technicians.  Any damaged parts will be charged at retail price.
    • Customers will be responsible for the shipping costs to return any and all items to Zipr Mobility
    • Furthermore, there will be a 15% restocking fee applied on all returned products.

    Refunds will be applied to the dealer’s account after the whole process is completed.

     

    Purchaser has 2 weeks from receiving the scooter in original package, in unused condition. Restocking fee may apply.

    1. We don't refund when your ordered products are being built. 
    2. We don't refund when your order is shipped out. 
    3. We don't refund when there is an issue with the product you received.
    4. We don't accept returns.

    Want to return your GOPOWERBIKE electric bike or accessory?

    Let us know what is wrong with your order and one of our specialists will contact you. We will do our best to help solve and problems you may be experiencing. if you are still not Happy we got you. 

    Please contact us at support@electricbikeparadise.com

    • GOPOWERBIKE give you 30 days from the time you received the Bike.
    • Would be great if you can put it back in its original box.
    • Accessory/replacement part orders: Able to return up to 30 days after purchase

    Before a return is sent, the customer should contact GoPowerbike at support@electricbikeparadise.com so we can be aware of what will show up in front of our door.

     

    No Return

    Returns/Exchange Policy

    If you wish to return an order to us, either in part or in its entirety; comprising of any product we offer, and for any reason of your own accord; it must be returned to us freight/shipping prepaid. All returns will be subject to inspection. We are happy to accept only unused items, in their original packaging, returned no later than 30 days from original purchase date. All returned product is subject to a 15% restocking fee and additional freight/shipping charges if the order is refused or marked undeliverable.


    Exchanges: We would be happy to provide an exchange for an item, within a 30-day window from original date of purchase; at an equal or lesser value. Proof of original purchase is required.


    Refunds: Please allow a minimum of 7 business days for a refund to reflect on your original method of payment.


    DEFECTIVE MERCHANDISE: In the event of defective merchandise, we reserve the right to replace the item, contingent upon the warranty policy set forth by the brand. Please see our Warranty Policy for all warranty related terms and conditions.
    DAMAGED GOODS: (Cycle Force Group dba NAC) must be notified of all claims for items damaged while in transit or during shipping within 2 days of receiving. Damage during transit must be noted, legibly, on the bill of lading or shipping documents. Save all freight bills of lading, packing lists, shipping cartons and packing materials until the damage claim and all related matter is resolved. The shipping carrier often requests to see the damages to the shipping materials, as well as the damaged merchandise, so we ask that you be prepared to provide us with photos that will be utilized to resolve your issue.

    We provide FREE shippping on all Bikes!
    *VAT/Import Tax may apply for some counties and regions at your checkout.
    We stand by the quality of our products and do not accept returns on used or opened items
    Satisfaction Guarantee
    Your Satisfaction is our first priority. We will accept a full refund request within 7 days from receipt of products with no reason needed. Shipping cost shall be borne by customer. And please be noted that there shall be no damage made to the bikes/accessories, and refund will be issued once the item is received and inspected. 
    Cancelled bike orders, items that are refused at delivery, and unopened bike shipments are subject to a 15% re-stocking fee which will be deducted from the total refunded amount at the point of return. Proof of unopened items will need to be verified with photos and submitted to us. A label will be provided when the return is approved. Refund will be issued once the item is received and inspected.
    We accept returns on accessories if the item is unopened and unused. All returns must be approved. Both initial and return shipping costs are non-refundable and will be deducted from the total refunded amount. A label will be provided when the return is approved. Refund will be issued once the item is received and inspected. 
    3rd Party or Self-Shipping: 3rd party or self-shipping of any Go-Ebike motorbike or battery is prohibited due to specific certifications that are required to ship our batteries. The information necessary for a 3rd party to ship our battery is proprietary and will not be provided if requested. We are not liable to accept returns for merchandise refused by a 3rd party shipper or international borders. We are not liable for any unresolved issues or parts for merchandise transported to regions we do not already ship to directly or have authorized dealers. It is the responsibility of the owner to source an e-bike specialist for repair or maintenance in an unsupported region.
    Batteries: Batteries are FINAL sale. We do not accept returns or exchanges on all batteries. No exceptions!

    *Note, we DO NOT accept return of the bike. If you have any problem with the product, please contact us. Our dedicated customer support will be more than happy to assisting you. 

     

    There is $25.00 charge fee for all the returned checks.

    Any damage caused during shipping will be submitted a claim to the shipping
    company. No replacement bike will be shipped until the legitimacy is confirmed.

    If major damages occur during shipping, please contact the shipper (UPS,
    FedEx, trucking company) so they can inspect the items before shipping
    them back to MBI Sport Inc. After receiving the damaged bikes or parts, the
    replacements will be shipped. Please note: Additional fee may be charged for
    shipping fees or replacement parts.

    You can get a replacement or refund within the 30-day return period. If there is a quality defect during normal use, it is eligible for free repair or replacement within one year after delivery.

    QuietKat will accept the return or cancellation of an order under the following conditions:

    Items that are purchased and cancelled before shipping are subject to a 15% processing fee.

    Items that are shipped may be returned within 30 days if there are fewer than 10 miles on the odometer. Those returns are subject to a 15% restocking fee on the purchase price, as well as return shipping fees. A 1% fee is added for every mile over 10 miles on the bike odometer. The original shipping charges are non-refundable.

    Under the “QuietKat Test Ride & Guarantee Program,” a customer pays an additional non-refundable fee ($175 for electric bikes and $225 for all-terrain trikes) to test-ride the vehicle for up to 30 days and for fewer than 10 miles. Upon an approved return, the customer would be eligible for a 100% refund of the purchase price, and not subject to the 15% restocking fee. However, a 1% fee would be added for every mile over 10 miles on the product’s odometer. QuietKat would arrange for, and cover the return shipping fees. The original shipping costs paid by the customer would not be refunded.

    QuietKat will not accept the returns of products after 30 days.

    In the event of a product return, QuietKat will not accept the return of promotional items associated with that sale. The MSRP value of the promotional items will be deducted from the refund.

    Before a return is made, the customer must receive written approval of the return and a Return Authorization Number from QuietKat, Inc. If a customer sends a return without the written consent of the company, a refund will not be issued. The customer who sends a unit back without consent will be responsible for shipping costs back to them, or will sacrifice the item. Once a return is approved by QuietKat, Inc., you may receive an exchange, company credit or a refund. Please address your return to:

    QuietKat, Inc.
    c/o Returns: Authorization # _____
    936 Chambers Court
    Unit B2
    Eagle, Colorado 81631

    All purchases made through authorized QuietKat retailers are subject to the dealer’s return and refund policies. QuietKat does not accept direct returns of products sold through authorized retailers. All products sold through dealers must be returned to the original seller.

    1.No returns after 14 days of receiving.

    2.To be eligible for a return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it. Box must be sealed and unopened.

    3.If it is not the resonable return, Customer pays $150 shipping fee (this is with held from refund).

    4. If the NAKTO ebike you bought do not have any quality problem , customer need to pay up to a 20-35% restocking fee depand the ebikes evaluation when it reach to the wearehouse  (this is withheld from refund)

    5.But when you ebike has quality problem, we could help you to solve all problems. Also we have 1 year warranty service

    6.A replacement of entire ebike could be happened within 30 days of receiving of the NAKTO E-bike while the product carries manufacturing defects and could not be fixed after a reasonable trial

    7.In cases an entire replacement ebike be issued, the original ebike may have to be shipped back to the NAKTO E-BIKE facility for inspection/repairs before a new bike is sent out. Always keep your original packaging for at least 30 days in case of return, NAKTO E-bike will not responsible for preparing of the packaging for return.

    8.All return must contact the original seller. If you bought from one of our online dealer ,Ebay, Amazon, Walmart store,please contact the store seller. 

     

      To be eligible for a return, your item must be within 2-week period.You must keep the original packaging and must be repacked back into the original packaging when you send it back to us. Meanwhile, we promised that all the electric bikes our customers received are brand new, we will never sell any open-box, refurbished or clearance bikes to you, as well as batteries. So please note that all the returned bikes, customer need to pay up to a 20-35% restocking fee depand the ebikes evaluation when it reach to the wearehouse  and the shipping fee $150 (this is withheld from refund)

       

      How to return

        Contact our Customer Service to approve the return within 2 weeks. we have helpful suggestions if you are considering a return due to performance of the item, sizing, or for any other reason. Keep in mind that an exchange for an NAKTO product better suited to your needs is also possible. After the 2-week period expires, the product cannot be returned to NAKTO.

        All returns must be repacked back into the original packaging when you send it back to us.

        Once the Return Authorization is issued, we will provide you with a return shipping label and a date when the UPS will stop by to pick up the product.

        Once your return is received, we will process refund in 10 working days. Your refund will be credited back to your original method of payment.

        Once your refund has been processed, it will take 7 to 10 business days for your bank to process the credit and apply it to your account.

        Notice: the customer must have written Return Merchandise Authorization (RMA) number from NAKTO. If a customer sends a return without it a refund will not be issued and the customer will have to pay shipping to get the item returned, or, sacrifice the item. 

        Returns:
        Big Toys USA will not accept unauthorized returns. If you need to return an item, please contact us prior to doing so. If conditions for the product return as stated below are met, we will issue you a return authorization number (RA #) that must be marked on your return package. With the exception of returns caused by our error, shipping costs for returned items will be buyer's responsibility as well as the original shipping charge and a 10% restocking fee. No return will be accepted without invoice number or date of sale. To receive a refund or credit, returned items must be in original packaging, unused, in original condition and in transit back to Big Toys USA within 10 days of receiving the product. Items will be inspected prior to issuance of any refund or credit.

        Damaged / Defective Items:
        Big Toys USA will ship out free replacement parts if any shipping damage occurs or products arrive with missing/defective parts. Customers are responsible for the shipping charges of parts if they are not shipping within the 48 contiguous states. Customers are responsible for replacing these parts. Should the item be majorly damaged beyond warranty repair, Big Toys USA will offer a return for a full refund. If damage is not reported to us within 10 days of receiving the item, the shipping companies will not honor the damage claim and the customer will be responsible for the shipping charges.

        Lost or Stolen Items: (Signature Service)
        Big Toys USA is not responsible for any products lost or stolen after being left at a business or residence without the signature service purchased on the order. Fedex will not honor a claim without this service, which is why we offer this service for an additional fee when purchasing an item. 

        Incorrect Product Specifications and/or Pictures:
        Product specifications are provided to us by our manufacturers and may not always be correct. Products may also vary from the displayed picture, usually due to product improvements over time. Big Toys USA is not responsible for original or return shipping fee's should the spec's or picture be different than the actual item. Please contact us if you need to confirm anything specific about the item before placing your order.

        Guarantee:
        Big Toys USA products are guaranteed to be quality merchandise. Many products carry a Manufacturer's warranty. Big Toys USA will pass this warranty on to the buyer. Buyer should notify Big Toys USA immediately upon discovery of any product defect. Defective items must be returned for replacement in accordance with our return policy and at buyer's expense. We will replace all defective items that meet the return/replacement requirements, but will not accept any liability for loss or inconvenience caused by their use or failure. All warranties are voided if defect has been caused in whole or in part by improper installation, abuse or misuse. We reserve the right to withhold issuance of credit until returned defective part has been examined and tested. *Any used product offered by Big Toys USA (wheels, or any other parts) are not included in these policies unless otherwise noted.

        You can get a replacement or refund within the 30-day return period. If there is a quality defect during normal use, it is eligible for free repair or replacement within one year after delivery.

        You can get a replacement or refund within the 30-day return period. If there is a quality defect during normal use, it is eligible for free repair or replacement within one year after delivery.

        You can get a replacement or refund within the 30-day return period. If there is a quality defect during normal use, it is eligible for free repair or replacement within one year after delivery.

        Bikonit eBikes Return Policy: All Bikonit all terrain ebikes can be returned and refunded within 15 days if you are not satisfied with the bike that you received .      Bikonit will accept the return under the following conditions:

        1. 5% processing fee will be charged if the order is canceled before shipping; 

        2. Bikonit Retrun and Refund Policy are only applicable when the merchandise was bought within 15 days of the purchasing date. 

        3. Customer is responsible for returning merchandise at his or her own expense. If there are fewer than 10 miles on the bike ,a 15% restocking fee and processing fee will be charged at the same time.A 1% fee is added for every mile over 10 miles on the odometer.

        4. Merchandise is not eligible for a refund if it has been ridden, worn, used, abused, damaged in any way. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging. Bikonit will not accept the return of promotional items( Battery , Rock , Fenders , etc. something customer buy in promotional) associated with that sale.

        5. A RMA (Return Merchandise Authorization) request should be submitted to Bikonit by the customer , and get an RMA number , if a customer sends a return without the RMA number , a return will not be issued . This can be done by contacting us.

        6. A customer should paste a sticker outside the box with the following information on:BIKONIT RETURN MERCHANDISECustomer name:Order number:Purchase Channel:All items should be returned to the following address or at discuss with Bikonit service care:4422 E Airport Dr, Str A. Ontario, CA 917617. Defective or shipping damaged merchandise will be refund 100%.Defective merchandise: Customer should send videos or photos of the defective item to Bikonit service care center for confirmation;Shipping damaged item: A photo of the packaging material used inside box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.)A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z)• Two photos displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides). 

        7. Bikonit Test Ride & Guarantee program

            A customer pays an additional non-refundable fee($500 for HD750 , $800 for MD1000)  to test-ride the vehicle for up to 15 days and for fewer than 10 miles . Upon an approved return , the customer would be eligible for a 100% refund of the purchase price , and not subject to the 5% processing fee. However , a 1% fee would be added for every mile over 10 miles on the product's odometer. Bikonit would arrange for , and cover the return shipping fees. The original shipping costs paid by the customer would not be refunded ( Notes : If customer needs return should follow the point 6th!)

        Refund Policy:Once the return terms confirmed by Bikonit and customers, a refund process will start at once. It will take 7 business days to process and send out the refund to customers. An confirmation will be sent to customers once refund on the way. Refund method at negotiate between Bikonit and the Customer.

        Last updated July 31st, 2020

        Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

        To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

         To complete your return, we require a receipt or proof of purchase.

        Please do not send your purchase back to the manufacturer.

        There are certain situations where only partial refunds are granted (if applicable)
        Product with obvious signs of use
        Any item not in its original condition, is damaged or missing parts for reasons not due to our error
        Any item that is returned more than 30 days after delivery

        Any new and unused product purchased from GlareWheelcan be returned within 30 days for a full refund (to original method of payment) minus any shipping costs. Customer is responsible for return shipping fees and ensuring that the product arrives undamaged. Products returned in lightly used condition or without original packaging will not qualify for a return and can be charged a restocking fee of up to 30% of the purchase price. 

        Refunds (if applicable)
        Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
        If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

        Late or missing refunds (if applicable)
        If you haven’t received a refund yet, first check your bank account again.
        Then contact your credit card company, it may take some time before your refund is officially posted.
        Next contact your bank. There is often some processing time before a refund is posted.
        If you’ve done all of this and you still have not received your refund yet, please contact us at info@glaremonsterwheel.com.

        Sale items (if applicable)
        Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

        Exchanges (if applicable)
        We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@glaremonsterwheel.com DO NOT ship your item without a RMA#

        Gifts
        If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

        If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

        Shipping
        To return your product, please email us get RMA#

        You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

        Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

        If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

        You can get a replacement or refund within the 30-day return period. If there is a quality defect during normal use, it is eligible for free repair or replacement within one year after delivery.

        You can get a replacement or refund within the 30-day return period. If there is a quality defect during normal use, it is eligible for free repair or replacement within one year after delivery.

        Returns:
        Big Toys USA will not accept unauthorized returns. If you need to return an item, please contact us prior to doing so. If conditions for the product return as stated below are met, we will issue you a return authorization number (RA #) that must be marked on your return package. With the exception of returns caused by our error, shipping costs for returned items will be buyer's responsibility as well as the original shipping charge and a 10% restocking fee. No return will be accepted without invoice number or date of sale. To receive a refund or credit, returned items must be in original packaging, unused, in original condition and in transit back to Big Toys USA within 10 days of receiving the product. Items will be inspected prior to issuance of any refund or credit.

        Damaged / Defective Items:
        Big Toys USA will ship out free replacement parts if any shipping damage occurs or products arrive with missing/defective parts. Customers are responsible for the shipping charges of parts if they are not shipping within the 48 contiguous states. Customers are responsible for replacing these parts. Should the item be majorly damaged beyond warranty repair, Big Toys USA will offer a return for a full refund. If damage is not reported to us within 10 days of receiving the item, the shipping companies will not honor the damage claim and the customer will be responsible for the shipping charges.

        Lost or Stolen Items: (Signature Service)
        Big Toys USA is not responsible for any products lost or stolen after being left at a business or residence without the signature service purchased on the order. Fedex will not honor a claim without this service, which is why we offer this service for an additional fee when purchasing an item. 

        Incorrect Product Specifications and/or Pictures:
        Product specifications are provided to us by our manufacturers and may not always be correct. Products may also vary from the displayed picture, usually due to product improvements over time. Big Toys USA is not responsible for original or return shipping fee's should the spec's or picture be different than the actual item. Please contact us if you need to confirm anything specific about the item before placing your order.

        Guarantee:
        Big Toys USA products are guaranteed to be quality merchandise. Many products carry a Manufacturer's warranty. Big Toys USA will pass this warranty on to the buyer. Buyer should notify Big Toys USA immediately upon discovery of any product defect. Defective items must be returned for replacement in accordance with our return policy and at buyer's expense. We will replace all defective items that meet the return/replacement requirements, but will not accept any liability for loss or inconvenience caused by their use or failure. All warranties are voided if defect has been caused in whole or in part by improper installation, abuse or misuse. We reserve the right to withhold issuance of credit until returned defective part has been examined and tested. *Any used product offered by Big Toys USA (wheels, or any other parts) are not included in these policies unless otherwise noted.

        WE OFFER A 1-YEAR WARRANTY.

        V&D Electric Bikes wants you to be 100% satisfied with the products you purchase. All bike sales are final unless the bike is functionally defective. If so, you may return it to V&D Electric Bikes within three (3) business days of receiving the product for replacement or repair. The product must be returned undamaged (cosmetic) and in the original packaging. Parts that are still under warranty will be repaired or replaced.

        Upon receipt of the returned product, V&D Electric Bikes shall inspect the returned Product to confirm that it is damaged and in the original packaging. If V&D Electric Bikes decide the bike has a functional defect, V&D Electric Bikes shall credit purchaser for the purchase price. Purchaser shall be responsible for all shipping costs. If Purchaser returns Product that is damaged due to reasons not covered under the warranty, not in the original packaging, then V&D Electric Bikes shall not issue any credit (refund) to Purchaser.



        Customer may return products purchased  from Colony Sports Group for a refund of the purchase price plus any applicable fees (not including initial shipping charges.) A restocking fee of 15% applies to all returns, and customer pays return shipping charges. All product(s) must be returned within thirty days of purchase to:

        Colony Sports GroupC/O Returns Department212 Sutton Lane, Colorado Springs, CO 80907719-884-1000 XT15

        we do not accept any returns or refunds at this time as our boards' particularity, Please give us your consideration.So if our board can not meet your demands at some area. please contact us for the detailed solve method, we promise we will try our best to solve your problem in a kind way. Thanks in advance for your consideration and undertanding.

        We don't refund when your order is shipped out.We don't refund when there is an issue with the product you received.We don't accept returns.

        1. We can refund for orders that haven't been shipped, the refund will occur within 3 to 7 business days.

        2. If your order has been shipped from factory or the overseas warehouse, we will not provide any refunds, because we can't intercept the order after it has already been transmitted to the logistics company.

        3.We will not provide any refunds if you have used the product.

        4.If your order gets lost while being shipped or at the customs clearance, we will notify you and let you to decide whether you want a refund or a new shipment free of charge. (If you choose a refund, we do not refund the shipping cost)

        5.If there is any quality problem with the product you received, please contact customer service. We will provide you with free replacement parts as soon as possible, and assist you to replace parts under our guidance.

        Unconditional Refund is available for the following cases:

        Orders canceled before delivery.Packages returned in original condition (unopened & unused) – please note that the delivery expense for unconditional return is not covered the seller.

        Unconditional Return:

        We have a 7-day unconditional return policy, which means you have 7 days after receiving your item to request a return. 

        To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

        To start a return, you can contact us with your order number, name, and email address that was used to place the order.

        If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

        You can always contact us for any return question.

        Damages and issues

        Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

        Exchanges

        The fastest way to ensure you get what you want is to return the item you have in original condition, and once the return is accepted, make a separate purchase for the new item.

        Refunds

        We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

        No Return

        GOTRAX 30 DAY RETURN POLICY

        Returning Products Within 30 Days of Purchase

        Any new and unused product purchased on the Website can be returned within 30 days for a refund (to original method of payment). Customer is responsible for return shipping fees on all orders and ensuring that the product arrives undamaged. Products returned can be charged a restocking fee of up to 30% of the purchase price. Products purchased through an authorized retailer must follow the return policies of the retailer and cannot be returned to GOTRAX directly.

        Returning Products for Warranty Claims

        Your GOTRAX product (purchased on the Website or through an authorized retailer) has a limited 90 day Warranty covering parts due to manufacturer defect. If a defect arises during the Warranty Period, GOTRAX will, at its option (a) repair the affected product at no charge using new parts or parts that are equivalent to new in performance and reliability, (b) exchange the affected product with an equivalent product that is new or formed from new and/or previously used parts that are equivalent to new in performance and reliability

        International Disclaimer

        The GOTRAX product is produced for sale in the United States. The GOTRAX Warranty for customers who intend to use it outside of the United States is not applicable. GOTRAX products produced for and sold in international channels are warranted as applicable in such foreign countries. Contact us for more details regarding GOTRAX products that require service, were purchased in the United States, and are now outside the United States. On these products, which require service, consumers are responsible for all costs including shipping, taxes, duties of replacement parts and local power adaptors at the owner’s expense.

        Holiday Return Policy

        For orders made between 11/26/2020-12/18/2020 there is a holiday return period. The 30 day return period begins from 1/1/2021 as well as the 90 day warranty.

        Shipping

        GOTRAX can ship to most addresses in the United States. Note that there are some restrictions that may apply. Please check out our shipping restrictions below.

        Shipping costs

        All shipping costs for returns and exchanges within the first 30 days after purchase are paid for by the customer. Customers requesting exchanges under the warranty program are responsible for the return shipping cost. If you purchase multiple items Gotrax will try to ship together, however, due to weight and dimension limitations some multiple orders will be shipped the same day but in separate packaging.

        We are unable to accept any additional payment for expedited shipping. Please see our Delivery Times Below.

        Delivery time

        If your item is in stock it will ship within 1-3 business days of approved and cleared payment. Orders are processed in order of receipt and upon approved payment. If your item is not in stock or stock is depleted it will be back ordered. Back ordering generally adds an additional 2-10 business days. If the item will not be in stock within the backorder time period, you will have the option to wait for a back-order, modify the order, or cancel the order with a full refund. GOTRAX does not ship to Alaska, Hawaii, Guam, Puerto Rico, or any other area outside of the contiguous 48 lower United States.

        Tracking your package

        Using the tracking number provided in your order confirmation email you can check the status of your delivery with the carrier. Please see our Shipping Restrictions below for more information.

        Shipping restrictions

        GOTRAX.com will not accept product or product part orders being shipped to Canada, Puerto Rico, Hawaii or Alaska.

        P.O. boxes

        GOTRAX cannot ship to a U.S. Postal Service post office box. Please provide an actual street address.

        APO/FPO addresses

        GOTRAX cannot ship to APO/FPO addresses.

        Commercial Mailboxes

        GOTRAX cannot ship to a commercial mailbox similar to a Mail Boxes Etc®. Please provide an actual street address.

        Undeliverable packages

        When the carrier returns these undeliverable packages to us we issue a full refund excluding shipping charges. Please allow 30 days for a refund to your credit card account.

        These undeliverable packages will not be reshipped. A new order must be placed for the item. Please review our Address Accuracy tips above before placing another order.

        The decision to label a shipment as undeliverable is made by the carrier usually for one of the following reasons:

        Incorrect address

        If an address is incorrect or incomplete the package will be returned by the carrier. Please be careful when entering your address and proofread it for any mistakes before submitting your order.

        Refused by recipient

        If you are placing an order to send as a gift it may be refused by a recipient who is not expecting to receive a gift. You may want to let the recipient know that they should be expecting a surprise.

        Due to the differences in our products, there are different return policies associated with each one. The policy for each product line is listed below.

        Bath Lifts & Walk-In-Bathtubs

        Bath Lifts and Walk-In Bathtubs are non-returnable because of the sanitation issues involved. No exceptions.

        Cancellations:
        If your walk-in-tub has not been shipped, you can cancel for a fee of 10% (ten percent).

        Electric Scooters

        Canceled scooter orders are subject to a $50 cancellation fee. If the mobility scooters has left the warehouse and you cancel, or if you choose to return the scooter within 10 days of receipt, you will be subject to a 15% restocking fee and a freight charge of $150 or actual freight costs if the item was express shipped. No scooter returns will be accepted after 10 days from the date of delivery.

        Replacement Parts and Warehouse Items:
        No returns are accepted on these items. No exceptions.

        Lift Chairs

        To return a lift chair, give us a call. A return authorization form will be sent to you. Return the completed form and we will issue you an RA number and advise you on the best way to ship the product. Specific return policies are below:

        • Returns must be shipped within 10 days of delivery in the original packaging.
        • The lift chair must be in like new condition. As these are considered Medical Devices by the FDA their guidelines apply.
        • The customer is responsible for freight costs both ways plus a 15% restocking fee unless chair is defective.
        • Chairs returned due to being refused by the customer or deemed undeliverable by freight carrier are subject to fees for freight both ways and a 15% restocking fee.
        • Stock chairs canceled prior to shipment subject to $50 cancellation fee.
        • Builder chairs with customer features such as leather or any special options are NON-RETURNABLE and cannot be canceled once in production.
        • Special delivery options such as inside delivery fees and White Glove fees are NON-REFUNDABLE once the lift chair is shipped unless the chair is defective.

        All lift chairs are Drop Shipped directly from the manufacturer. The above return policy reflects the actual costs charged by the manufacturers for returned product.

        Replacement Parts and Warehouse Items:
        No returns are accepted on these items. No exceptions.

        Curved Stair Lifts

        Curved Stair Lifts are custom-made products and cannot be returned. All purchases are final.

        Straight Stair Lifts

        Straight Stair Lifts are semi-custom made products as the track is cut to the length of your staircase. The track can often be reused however there are several hours of labor expense involved in the preparation of a lift for the application. In addition, shipping of the product is expensive. The following is the return policy on New, Factory Reconditioned, and Used AmeriGlide Stair Lifts. Purchase of our straight stair lift means you understand and accept the return terms and conditions below. You may cancel your order prior to shipment and obtain a full refund of your purchase price unless your track has been cut then there is a $200 fee for track preparation and boxing.

        AmeriGlide straight stair lifts may be returned within 5 business days of receipt for a refund less the following:

        1. All returned straight stair lifts shall incur a 15% restocking fee calculated from the gross selling price to cover the cost of handling and initial preparation of the unit.
        2. All returned straight stair lifts will be charged the outbound freight expense incurred by the company to ship the unit, which is $199.
        3. Return shipping is the obligation of the customer.

        Please give us a call to obtain an Return Authorization form prior to shipping the unit back. The Return Authorization will provide exact instructions on the return process.

        Refused Shipment Policy:
        If a straight stair lift shipment is refused by the customer at the delivery address, the customer will be responsible for a minimum $700 fee to cover prep, handling, track, and freight charges.

        Wheelchair Lifts and Scooter Lifts for Vehicles

        If you are not happy with your lift for any reason and it has not been installed, simply return it within 10 days of receipt. Freight charges plus a 15% restocking fee apply to all wheelchair lift returns. Vehicle lifts that have been installed on any vehicle cannot be returned.

        Call us for a return authorization number between 9:00 am and 5:30 pm EST Monday through Friday. We will send you a return request form for you to sign and return. A return authorization number will then be issued. The Return Authorization number must be on the outside of the box.

        Returned lifts must be in new condition, with original packaging, instructions, and warranty material. Again, vehicle lifts that have been installed cannot be returned.

        Refunds:
        Your refund will be processed after the item has been inspected. We will credit the original credit card. If you paid by check, a refund check will be mailed to you.

        Cancellations:
        If the lift has not shipped, you can cancel for a fee of $50.00.

        Vertical Platform Lifts

        Vertical platform lifts are custom made for each order and are non returnable. No exceptions.

        Cancellations:
        If your vertical lift has not been shipped, you can cancel for a fee of 25% (twenty five percent).

        Pool Lifts

        Pool lifts are non returnable unless in original, unopened packaging. You will be charged a 15% restocking fee plus freight both ways.

        Cancellations:
        If the lift has not shipped, you can cancel for a fee of $50.00

        Canceled scooter orders are subject to a $50 cancellation fee. If the mobility scooters has left the warehouse and you cancel, or if you choose to return the scooter within 10 days of receipt,  you will be subject to a 15% restocking fee and a freight charge of $150 or actual freight costs if the item was express shipped. No scooter returns will be accepted after 10 days from the date of delivery.

        Replacement Parts and Warehouse Items: No returns are accepted on these items. No exceptions.

        At Roll-A-Ramp® we strive to get it right the first time by evaluating situations to make you get the correct ramp for your unique needs. However, we understand that sometimes situations arise where the ramp system must be returned. Therefore we offer the following:

        • 20% Restocking Fee
        • Outbound shipping is not refunded
        • Customer responsible for ramp return (Contact Us if assistance is needed) Refund issued upon return of items in acceptable condition.

        Canceled scooter orders are subject to a $50 cancellation fee. If the mobility scooters has left the warehouse and you cancel, or if you choose to return the scooter within 10 days of receipt,  you will be subject to a 15% restocking fee and a freight charge of $150 or actual freight costs if the item was express shipped. No scooter returns will be accepted after 10 days from the date of delivery.

        Replacement Parts and Warehouse Items: No returns are accepted on these items. No exceptions.

        Board Returns

        Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

        To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

        To complete your return, we require a receipt or proof of purchase.

        There are certain situations where only partial refunds are granted (if applicable)
        Electric skateboard, hoverkart, accessory or T-Shirt with obvious signs of use
        Any item not in its original condition, is damaged or missing parts for reasons not due to our error
        Any item that is returned more than 7 days after delivery

        Refunds (if applicable)
        Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
        If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

        Late or missing refunds (if applicable)
        If you haven’t received a refund yet, first check your bank account again.
        Then contact your credit card company, it may take some time before your refund is officially posted.
        Next contact your bank. There is often some processing time before a refund is posted.
        If you’ve done all of this and you still have not received your refund yet, please contact us.

        Exchanges (if applicable)
        We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.


        Shipping
        To return your product, you need to contact us to get the address info.

        You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

        Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

        If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

        REFUNDS

        Razor will process returns and refunds only for items that were purchased directly from Razor within the last 30 days. If you need to return an item please see our Return Guidelines below to ensure proper processing. Failure to follow these guidelines may result in a delay processing your return and affect your ability to receive a refund.

        Refund Process

        Once your return is received, a credit for the full purchase price (plus tax) excluding outbound shipping cost will be issued to the credit card used to purchase the item(s) you are returning. You are responsible for the cost of returning the item(s) to Razor unless the return is a result of our error.

        Return Guidelines

        You may return any new, unused items ordered from Razor in the last 30 calendar days. Items must be returned in the original packaging. Please allow 2 weeks from receipt of return for processing.

        Return Guidelines

        You may return any new, unused items ordered from Razor in the last 30 calendar days. Items must be returned in the original packaging. Please allow 2 weeks from receipt of return for processing.

        Instructions

        1. Securely pack the item(s) in the original packaging.
        2. Please include the original packing slip and a note explaining the reason for your return.
        3. Returns must be postmarked within 30 days of original receipt.
        4. Clearly label the package for return using the following address:
        5. RAZOR RETURNS 3996 S Riverside Ave, Colton CA 92324

        Ship the package from your nearest post office or other carrier of your choice. Please make sure to affix the appropriate amount of postage.

         We accept returns within 7 days of receipt. The electric skateboard must be unused and in new condition with all accessories in the original packaging. You will be responsible for paying for your own shipping costs for returning your item to our closest facility advised by our service team.

          Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will be applied to your original method of payment.

        At eProdigy, we want you to love our bikes as much as we do, so if you’re not satisfied with your purchase within 7 days from the date of receiving, please let us know. We will offer a refund or credit with an original sales receipt. Returned bikes must still be in new or unused condition. eProdigy Bike reserves the right to make a full or partial refund based on the condition of the bicycle. We will issue the refund in the same manner the bike was purchased. 

        Customer must pay return shipping or schedule a time to drop off the bike at our office. 18% restocking fee is applied to all returns. The cost of the item minus the restocking fee is refunded once the product has been returned and is determined to be in new and unused condition. If the product has been used, ridden, or damaged while in the possession of the customer, the product cannot be exchanged or returned for future credit, unless authorized by eProdigy at a lower value than the purchase price.

        Processing fees can apply to refunds. 

        Uscooters provides a one year parts only limited product warranty and one year or 1500 miles on the battery, whichever comes first. Uscooters has all parts in stock for all warranty and non-warranty related items. Warranty parts are on a parts exchanged basis only, buyer is responsible for all shipping costs. Repair services are available through our network of dealers in the United States and Canada or by shipping the scooter back to Uscooters. The buyer must pay all shipping costs when returning scooter back to the office for repairs. Normal wear and tear, damages caused by abuse, accident or lack of reasonable care, non-observance of the instructions for use, poor maintenance, and modification of the product are not covered under the warranty. A replacement part shall be covered for the time remaining in the original product’s warranty. 

        We only accept returns of Uscooters within 10 days of receipt of scooter. The scooter must be in brand new condition and never used. The scooter must also be in original packaging with all boxes and parts. There will be a deduction of a 10% restocking fee and the buyer is responsible for all Fedex charges to and from our warehouse if a scooter is returned for a refund.

        If the product is dead-on-arrival, for domestic purchases, we will cover the shipping costs for returning it back us. For other warranty related repairs, the Customer will need to cover the shipping charges to & from our repair center. For International Customers, because of the high shipping costs for warranty related spare parts, you may need to cover these costs.

        Uscooters goal is to create a product that can deliver 100% customer satisfaction in both the product and customer service.

        We We normally dont take returns unless item is massively damaged due to shipping - note that shipping/return shipping is super expensive as we are in Canadadont take returns unless item is massively damaged due to shipping - note that shipping/return shipping is super expensive as we are in Canada

        Right of withdrawal / Right to return

        The customer has the right to withdraw from the contract with the supplier until dispatch.

        Once the product has left the company premises, there is neither a right of withdrawal nor does the customer have the possibility to return the product.

        If you want to return the electric bicycle without defective or damaged, we only accept return requests submitted within 30 days of delivery. Please contact customer service staff within 30 days. We will not accept return of bicycles without defective or damaged after 30 days. The ebike must have less than ten miles on the odometer, be free of any wear, dirt, dust, fragrance, or any other signs of use. And must be in the same packaging and condition that you receive it and must include all items that were inside the box (bike, charger, keys, kit, etc.).

        We will charge 15% of the bicycle order as a processing fee, and you can only get a 85% refund of the total order price.

        Purchased Products that have not yet shipped shall be subject to a 10% processing fee.

         

        Return process (return application is only accepted by email, not by phone)

        1. Submit you return requestby mail. The email needs to include the order information, the reason for the return and the picture of the bike.
        2. You need to pack the bicycle according to our requirements, take pictures after packing and send them to us.
        3. After getting authorizationfrom the customer service staff, we will send you a prepaid label. You need to print our label and affix on the box.
        4. Your refund will be returned withinthree working daysafter our warehouse confirms receipt of the goods. Due to the reason of the bank, the refund time may be somewhat delayed.

        If the product is returned without authorization from our customer service staff, it will be rejected and returned to you at your cost.

        Non-returnable items include:

        All the accessories

        Special orders

        Used products (except for extreme breakage/malfunction)

        We promise that all electric bicycles received by our customers are brand new and we will never sell you any electric bicycles that are returned, refurbished or cleared from stock.

        30-Day return policy
        If the customer chooses to return the board within 30 days, they are liable for all shipping costs to return the board to the Chargiot facility in PA.

        Return and Refund Policy

        Unused products have a 7-days return-and-refund policy. All the request must be submit within 7 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in our warehouse for inspection, the refund process will begin.

        enSkate would not accept any return request of used e-skateboards or accessories.For any quality issues, please check enSkate Warranty Policy.


        What condition meet with a return policy:

        1. Return skateboard must be in completely new condition
        2. Returns must include all accessories which are completely new
        3. Items must include original packaging which is completely new
        4. For non-quality related warranty claims, the buyer is responsible for shipping costs
        5. For non-quality related warranty claims, enSkate refunds the cost of the product itself
        6. Returns will be rejected if items do not meet the above requirements

        NOTE: enSkate won't accept any return request of orders beyond 7 days.

        Process:
        1. Buyers must provide sufficient proof of purchase, such as order ID.
        2. Buyers are supposed to help providing the true proofing of product condition including the packing box, accessories, and the board. It's best to send quality photos and videos.
        3. It may be necessary to return an item for quality inspection.
        4. Once the request is approved, the refund will be handled within 7 working days.

        Customers are responsible for all return shipping fees (including any fees with international shipments). Please make sure to contact our Customer Service team prior to shipping back any items.

        All items must be in brand new condition (unused, unridden) to be eligible for a return.  If an item is received back to our warehouse and is deemed to be used, we will notify you via email and return the goods back to you.


        Please allow up to 7 business days for the refund to be processed once the item is delivered back to us. We will process the refund back to the payment information you supplied to purchase your order.


        We do not offer exchanges.  If you’d like a different item (different size/color/model, etc.) you will need to cancel or return the initial order and place a new order.

        All the USA and Japan orders could be returned to our local warehouse, buyers from the other countries have to send back the skateboard to China, and the return shipping fee is paid by buyers' side.

        What is the refund/exchange policy?

        Showroom pick up: We offer a full refund or exchange for unopened purchases, or items that are brand new and unused (within 7 days of purchase).   

        Online: We offer a full refund for items that have not been shipped out.   For items that have already been shipped out, we will offer a refund within 7 days of purchase after item has been returned and received at our warehouse.  Please note there will be a 15% restocking fee.  Buyer is responsible for costs associated with shipping the item back.

        Unfortunately, we cannot offer refunds or exchanges on the following:

        1. Items that have customized add-ons to the product that require installation at the customer’s request, before delivery;
        2. Items that have personal modifications to the product by the customer after delivery.
        3. Items that have been used 
        4. Parts that are installed in scooters or used on scooters that were not originally purchased from Urban Machina

        If you wish to return an order to us, either in part or in its entirety; comprising of any product we offer, and for any reason of your own accord; it must be returned to us freight/shipping prepaid. All returns will be subject to inspection. We are happy to accept only unused items, in their original packaging, returned no later than 30 days from original purchase date. All returned product is subject to a 15% restocking fee and additional freight/shipping charges if the order is refused or marked undeliverable.


        Exchanges: We would be happy to provide an exchange for an item, within a 30-day window from original date of purchase; at an equal or lesser value. Proof of original purchase is required.


        Refunds: Please allow a minimum of 7 business days for a refund to reflect on your original method of payment.


        DEFECTIVE MERCHANDISE: In the event of defective merchandise, we reserve the right to replace the item, contingent upon the warranty policy set forth by the brand. Please see our Warranty Policy for all warranty related terms and conditions.
        DAMAGED GOODS: (Cycle Force Group dba NAC) must be notified of all claims for items damaged while in transit or during shipping within 2 days of receiving. Damage during transit must be noted, legibly, on the bill of lading or shipping documents. Save all freight bills of lading, packing lists, shipping cartons and packing materials until the damage claim and all related matter is resolved. The shipping carrier often requests to see the damages to the shipping materials, as well as the damaged merchandise, so we ask that you be prepared to provide us with photos that will be utilized to resolve your issue.

        Returns Policy

        If you are not satisfied with your Motocaddy purchase (from www.motocaddy.us in the US), the order (or part of order) can be returned within 30 days of receipt, unused and in its original packaging with your completed returns form for a refund. Please quote your order number, name and address on all correspondence. On receipt of the goods, if in an unused and saleable condition Motocaddy will give you a full refund of the amount paid. This does not affect your statutory rights.

        Cancellations

        The Consumer Contracts Regulations allow you to examine the goods you have ordered. This allows you to take it out of packaging if necessary, but not use the product. If you wish to cancel your order this must be done within 14 days after receipt and must be returned in its original packaging in a saleable condition.

        If you exercise your right to cancel your order after the goods have been despatched, you will be responsible for returning the goods to Motocaddy at your own risk and cost.

        Any items with signs of wear or use may not be refunded and may be returned to you. After receipt of the goods, we will refund your money in a maximum of 30 days.

        To cancel, you must inform us in writing (email or letter), a phone call is not acceptable.

        By Post or Courier

        All return postage costs are non-refundable and Motocaddy does not offer free returns for incorrect or unwanted orders, unless we have made an error. If returning the item via post or courier we recommend that you send items either signed for or recorded delivery, so the item can be tracked. Motocaddy will not be held responsible for any missing parcels on the customer’s behalf.

        In the event that we do not receive your returned goods, we will ask you to provide the proof of posting from your Post Office or applicable returns service location. We reserve the right to refuse a refund if you are unable to provide the certificate of posting, or have not followed the recommended returns instructions.

        If you have received an incorrect, faulty or damaged item, please contact our Customer Service Team before returning.

        Refunds

        All refunds will be issued to the original method of payment and in the original tender currency within 14 days of receiving the order back from the customer.


        Faulty Items

        Please refer to the Motocaddy warranty for further information on your warranty length and terms. If an item is delivered faulty or develops a fault through normal use please contact our Customer Service team for advice.

        For purchases under 30 days

        We may organise to collect and inspect the item at our expense. If a manufacturing fault is found, a like for like replacement will be issued if possible.

        For purchases over 30 days

        Motocaddy will either diagnose a fault and send out a replacement part that can be fitted, will advise of a local Service Agent, or will organise to collect and inspect the product.

        The item will be inspected and, at our discretion, repair, replace, offer a like for like replacement, or we may return the faulty item if we feel there has been no manufacturing fault.

        If the problem has been caused by accidental damage or is not a manufacturing fault, we may offer to repair the faulty item at a cost to you, but we would provide a quote for the work first.

        When your order has been shipped and is in transit, we do not refund.
        We will not refund you when you receive the board.
        When your board has been ridden, we do not accept refund.

        1.No e-bike returns or e-bike replacements after 15 days of receiving.

        2.Any e-bike returns or replacements should be authorized by Uniebike in advance via emails.

        3.The damages caused by transportation like scratches, defective parts are NOT justifications for returns.

        4.Pieces of evidence like pictures or videos are needed for any e-bike returns or replacements.


        5.The customer should return the original package with the returned label provided by Uniebike. Or Uniebike will NOT be responsible for any missing items or damages during the shipment.

        6.The customers can return the items by themselves or get a return label via emails from Uniebike after being authorized.

        7.Returned items must keep the original packaging.

        • The box must be sealed.
        • The e-bike and its outer packaging must NOT be damaged.
        • Accessories and parts should NOT be missing.

        8.Please provide the seller with photos of all returned items, including the outer packaging. The seller will have to check the status and quantity before shipping.

        9.Please provide Uniebike with photos of the original package before shipment. Uniebike will have to check the status of the original package.

        10.The customer should ship the returned item within 72 hours after Uniebike provide a return label. Or the return will be deemed as canceled by the customer.

        11.While returning the e-bike, the customers should ship it to the nearest FedEx/UPS store and paste the printed return label on the carton.

        12.Please select the signature service when sending back to prevent the returned e-bike from being lost. Uniebike will send pictures or videos to the customers when signing the returned items.


        REFUNDS

        1.Returns without authorization will be sent back to customers, while a refund will not be issued and the freight will be borne by customers.

        2.If a customer purchases the product in a free shipping promotion, the cost of the shipment will not be refunded.

        3.Any shipping damages during the return period will be deducted from the total refund. If necessary, customers can purchase insurance for returns on their own.

        4.If any parts of the returned items, including the original packing, are missing, we will charge from the refund as appropriate.

        5. Please understand that customers should subject to Restocking Fee.

        6.Refunds will not be issued to customers before the returned items are confirmed received and inspected.

        7.After we confirm receipt of your returned items, we will send an email notification and refund. 

        Non-returnable items:

        Battery

        Special orders 

        Sale items

        Gift cards 

        Gifted order

        Refunds, Exchanges, and Store Credits

        Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.

        If you are approved, then your refund, exchange or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days. We do offer exchanges within the US, but we don't offer any exchanges for international orders, however, you can receive a refund or store credit, so you can replace the order for the item you would like in exchange. Exchanges will typically ship the next business day after your return is processed. Returns received Friday-Sunday will ship out Monday. If a store credit is requested, a promo code will be issued to you via email. 

        Late or missing refunds. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please email us

        1.No e-bike returns or e-bike replacements after 15 days of receiving.

        2.Any e-bike returns or replacements should be authorized by Uniebike in advance via emails.

        3.The damages caused by transportation like scratches, defective parts are NOT justifications for returns.

        4.Pieces of evidence like pictures or videos are needed for any e-bike returns or replacements.


        5.The customer should return the original package with the returned label provided by Uniebike. Or Uniebike will NOT be responsible for any missing items or damages during the shipment.

        6.The customers can return the items by themselves or get a return label via emails from Uniebike after being authorized.

        7.Returned items must keep the original packaging.

        • The box must be sealed.
        • The e-bike and its outer packaging must NOT be damaged.
        • Accessories and parts should NOT be missing.

        8.Please provide the seller with photos of all returned items, including the outer packaging. The seller will have to check the status and quantity before shipping.

        9.Please provide Uniebike with photos of the original package before shipment. Uniebike will have to check the status of the original package.

        10.The customer should ship the returned item within 72 hours after Uniebike provide a return label. Or the return will be deemed as canceled by the customer.

        11.While returning the e-bike, the customers should ship it to the nearest FedEx/UPS store and paste the printed return label on the carton.

        12.Please select the signature service when sending back to prevent the returned e-bike from being lost. Uniebike will send pictures or videos to the customers when signing the returned items.


        REFUNDS

        1.Returns without authorization will be sent back to customers, while a refund will not be issued and the freight will be borne by customers.

        2.If a customer purchases the product in a free shipping promotion, the cost of the shipment will not be refunded.

        3.Any shipping damages during the return period will be deducted from the total refund. If necessary, customers can purchase insurance for returns on their own.

        4.If any parts of the returned items, including the original packing, are missing, we will charge from the refund as appropriate.

        5. Please understand that customers should subject to Restocking Fee.

        6.Refunds will not be issued to customers before the returned items are confirmed received and inspected.

        7.After we confirm receipt of your returned items, we will send an email notification and refund. 

        Non-returnable items:

        Battery

        Special orders 

        Sale items

        Gift cards 

        Gifted order

        Refunds, Exchanges, and Store Credits

        Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.

        If you are approved, then your refund, exchange or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days. We do offer exchanges within the US, but we don't offer any exchanges for international orders, however, you can receive a refund or store credit, so you can replace the order for the item you would like in exchange. Exchanges will typically ship the next business day after your return is processed. Returns received Friday-Sunday will ship out Monday. If a store credit is requested, a promo code will be issued to you via email. 

        Late or missing refunds. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please email us

        RETURN PROCEDURE

        • All return request must be submitted in writing and sent to support@electricbikeparadise.com
        • If your return is approved you will receive an email from us with return instructions.
        • Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
        • We recommend taking a picture of the package and/or the item before shipping.
        • Ship the package.  We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
        • Please provide us the tracking number.
        • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
        • If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.

        QUESTIONS? EMAIL US: SUPPORT@ELECTRICBIKEPARADISE.COM

        CANCELLATIONS

        You can cancel your order free of charge if the order has not been physically shipped and if the reason is due to unavailability of the product. But if your reason of cancellation is due to sudden change of mind or personal reasons, then you will be charged the 5% cancellation fee. We must charge to recoup the losses we incur from our credit card processing company when we issue refunds.

        If your order has been shipped, the standard return procedure applies.

        Refunds will only be issued to the original credit card that you use when placing your order.

        PRE-ORDERS

        We rely on just-in-time fulfillment from our suppliers to provide you with a vast array of products for sale at low factory-direct pricing. This allows us to cut the costs of overhead and middle-men and pass those savings onto you. Sometimes, products are so popular that they go out of stock before the next shipment arrives at our suppliers warehouse. 

        If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available.

        If you can't or don't want to wait, you can choose an alternative product. At that point we will either charge or refund you the difference, update your order, and ship out the alternative product.

        If you don't want an alternative product, you can cancel your order without any cancellation fee.

        If you choose to accept the ETA and wait for your product, you order will be placed on pre-order status. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives.

        If you choose to cancel your pre-order after the product has shipped, the normal return policy applies.

        Thanks for your understanding.

        QUESTIONS? EMAIL SUPPORT@ELECTRICBIKEPARADISE.COM

        DAMAGED MERCHANDISE

        In the event of damage to your product in shipping, please contact support@electricbikeparadise.com to arrange for replacement and pick-up of the damaged Electric Bike Paradise. Please refer to our Shipping Policy for more details.

        EMAIL: SUPPORT@ELECTRICBIKEPARADISE.COM

        DEFECTIVE MERCHANDISE

        Most of our products come with at least 1-year manufacturer's warranty. The warranty information can be found under "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.

        EMAIL SUPPORT@ELECTRICBIKEPARADISE.COM

        PLEASE READ!

        It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.

        In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.

        If we received the item damaged you may file a claim with your shipping company.

        If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.

        Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.

        Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.

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