Returns & Refunds Policy
At Electric Bike Paradise, Returns & Refunds are a Smooth Ride! 🚲🍃
Purchasing an electric bike is a big deal, and we understand the importance of feeling secure about your purchase. At Electric Bike Paradise, your satisfaction is our top priority. If you're not fully satisfied, you can return the bike within 30 days of delivery. Please ensure the bike is unused and in its original packaging. Returns might take 5-7 days to inspect. Refunds will exclude shipping and, if the bike was shipped, a 20% restocking fee. Bikes from special sales or those modified or damaged cannot be returned.
Some Important Points:
- Should you have second thoughts about an order still in our care and decide to cancel, a 5% processing fee will be subtracted from your refund.
- It's crucial to preserve the original packaging, as returning the bike in a different package might incur additional costs.
- After the inspection process, the refund or credit procedure may span another 3-7 business days.
How to Initiate a Return:
Should you need to start a return process, reach out to our dedicated customer service team via firstname.lastname@example.org.
Thank you for choosing Electric Bike Paradise. We strive to make your electric biking experience truly paradisiacal! 🚲🌴