Welcome

Our goal is to keep the ordering process as simple as possible. Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if your product is in stock.

Electric Bike Paradise Shipping time Delivery Info Policy By Brands

Ships Out Within: 5 - 7 Business Days

Shipping And Delivery

Our goal is to keep the ordering process as simple as possible. Shipping times vary from 2-4 business days and delivery time varies between 2-5 business days if your electric bike is in stock.

This is dependent upon demand, factory production, holiday seasons, weather conditions, and other various circumstances.

Our warehouse and fulfillment center is based in Oakland,CA and Mobile, AL. Our orders are shipped directly from there.

Shipping Cost We offer free shipping on all of our bikes everywhere within the lower 48 states!(Excludes: Alaska/Hawaii, US Protectorates, APO/FPO, PO Box)

SHIPPING METHOD
Shipping is offered through UPS/FEDEX/USPS, which is free everywhere within the lower 48 states. Usually we ship spare parts by USPS and ship ebikes and batteries by UPS or Fedex. So please give us your right shipping address. If you write wrong and insuficient shipping address, you will bear the second shipping cost. Once your bike ships, you will be emailed a tracking number so you can see when the scheduled delivery time will be!

PICK UP FROM THE WAREHOUSE IN OAKLAND CA
If you wish to pick up your order directly from the warehouse, please contact us to set up a pick-up date and time via email support@electricbikeparadise.com.

HOW THE BIKE IS SHIPPED
Ecotric Electric Bikes are shipped 95% assembled. When you receive your bike, you just need to attach the front wheel, set up the handlebars and screw in the pedals, and you’re done.

Orders will be shipped 1–7 business days.

Orders will be shipped 1–7 business days.

Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if your electric bike is in stock.

Shipping: Varies by zip code. 

******VELLER IS CURRENTLY SOLD OUT DUE TO VERY HIGH DEMAND- PLEASE ALLOW 5-6 WEEKS FOR DELIVERY IF YOU WISH TO PLACE AN ORDER*******

 

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SHIPPING - DOMESTIC: All warranty items will be shipped via Fedex Ground. Requested expedited shipping will be at the expense of the purchaser. 

SHIPPING - INTERNATIONAL: Parts will be provided under warranty at no charge, but shipping to any offshore and/or international location will be the responsibility of the purchaser. International and offshore end-users must contact the dealer/distributor directly to initiate the warranty process. 

Shipping

Item Availability

Most items on our site are “In Stock” and ready to ship. Some items may be either temporarily out-of-stock or are not available for shipment until a specific release date, or require extra time for assembly or other adjustments. For more information, please read the details below.

In-Stock Items 
Most orders for In-Stock items begin the order process as soon as your online purchase is completed. Your In-Stock item will be shipped once the item is located in stock, your payment is approved, and the receiving address is verified. You will not be charged for any item until it is shipped to you.

For example, if you order an In-Stock item on Monday that leaves the warehouse in 1-2 full business days, it will leave the warehouse by end-of-day Wednesday. During checkout, you will get to select a shipping method and see the total time it takes for the item to leave the warehouse and ship to its destination. Please note that business days are Monday-Friday, excluding federal holidays within the United States.

Advanced Sale Items 
Advanced Sale items are items that are not yet in stock, but available for advanced purchase on our site. An Advanced Sale item you order is shipped directly to you once it is in stock. You will be notified of the status of your Advanced Sale item via e-mail. You will not be charged for any item until it is shipped to you. Expected shipment time (for example, "Advanced Sale: Buy now for shipping in 4-6 weeks") is indicated on the Product Detail page.

Please note, expected shipment times appearing on the Product Detail page specify when an item is expected to leave our warehouse, not when the item will arrive at its final shipping destination. After your order leaves our warehouse, delivery times vary according to the shipping method and the location of your shipping address.

Temporarily Out of Stock Items 
Temporarily Out of Stock items are items that are not in stock at the time of your order, but available for purchase on our site. A Temporarily Out of Stock item you order is shipped directly to you once it is in stock. You will be notified of the status of your Temporarily Out of Stock item via e-mail. You will not be charged for any item until it is shipped to you. Expected shipment time (for example, "Temporarily Out of Stock”: Buy now for shipping in 4-6 weeks") is indicated on the Product Detail page.

Please note, expected shipment times appearing on the Product Detail page specify when an item is expected to leave our warehouse, not when the item will arrive at its final shipping destination. After your order leaves our warehouse, delivery times vary according to the shipping method and the location of your shipping address.

Shipping Methods and Costs

Depending on the item(s) you purchase on our site and the location to which the items will be delivered, different shipping methods may be available. Each shipping method has its own restrictions and charges that will be applied to your order.

At checkout, you will be prompted to choose a shipping method for your item(s). (Please note, some items may offer only one shipping method.) Shipping costs are dependent on the items in your order and the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order. Shipping costs for orders placed on this site are based on the dimensional weight of the total order. You will be provided with the total shipping cost for your order during Checkout.

Generally, you will have the option of upgrading your shipping method for faster delivery (such as Third Day, or Overnight service). If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 12:00 p.m. (noon) PST or your order may not be processed until the following business day. Expedited requests still require regular processing time in some instances may require 1 to 2 business days before actually shipping. Business days are Monday-Friday, excluding federal holidays within the United States.

Shipping within the 48 Contiguous United States

Standard Ground Shipping, (3-5 business days) 
Most items may be shipped to the 48 contiguous United States via UPS or FEDEX Standard Ground service. You can expect your order to arrive within 3-5 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.

Second Day Shipping, (2-3 business days) 
Most items may be shipped to the 48 contiguous United States via Second Day service. You can expect your order to arrive within 2-3 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.

Overnight Shipping, (1-2 business days) 
Most items may be shipped to the 48 contiguous United States via Overnight service . You can expect your order to arrive within 1-2 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.

Standard Processing Time Shipping Time  Estimated Delivery
Ground Shipping 3 – 5 business Days 3 – 5 business Days 7 – 10 business Days
Second Day Shipping 3 – 5 business Days 2 – 3 business Days 5 – 8 business Days
Overnight Shipping 3 – 5 business Days 1– 2 business Days 4 – 7 business Days

P.O. Boxes: 
We cannot ship to P.O. Boxes
Military APO / FPO Addresses: 
We cannot ship to APO / FPO Addresses

 

Shipping Rules and Restrictions

We are more than happy to ship orders to an alternate mailing address, but for your security there are some restrictions.

Visa, MC, AMEX, Discover: When shipping to an alternate address, we verify the order manually. The verification process is quick and typically completed by the next business, however to avoid shipping delays we recommend scheduling shipment to your billing address or paying by Google Checkout. To verify your order, we ask for the billing phone number on file with your credit card company at checkout. We then contact you to verify your order through the confirmed phone number. To expedite processing, please contact your credit card company to update your phone number if you believe the correct number may not be on file.

Debit Cards: We are unable to ship orders placed by debit card to an alternate address. However, you may use your debit card when paying by Google Checkout. Google Checkout allows you to use your debit card to ship to an alternate address.

We thank you in advance for your patience. This process allows us to prevent fraud and provide our customers with the highest possible level of security.

  1. Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.

  2. Please allow for additional shipping and handling time for all oversized items shipping via a freight trucking company. These items cannot be expedited.

An Oversized Item that is sent via a freight trucking company will usually arrive to your designated shipping address within 7-14 full business days after leaving the warehouse. Most Oversized Items leave the warehouse within seven full business days. (An estimate of when a product leaves the warehouse is indicated on the Product Detail page.) Business days are Monday-Friday, excluding federal holidays within the United States.

The delivery company will contact you by phone to schedule a delivery date and time window. Typically, there will be a minimum of a four-hour timeframe for the delivery and an adult must be available to accept, inspect, and sign-for the delivery.

The item will be delivered to your designated shipping address. The freight delivery company is not responsible for unloading the item from the truck or carrying the item into the building.

Your package is likely to be heavy and large; therefore, we recommend that you have someone with you to help unload the item from the truck. The total charge does not include inside delivery, removal of cartons, or assembly.

When your order is delivered you should immediately inspect the carton for any potential damage that may have occurred during shipment. Carefully inspect the packaging as well as the contents of the package. It is normal for the carton to show some wear; however, if damage did occur follow these steps:

  1. Accept the package, but make a note of the damage on the shipping receipt, sign and date it. The delivery person should also sign the slip and leave a copy for your records. Contact a Customer Service Specialist immediately. Please have your order number available when you call.

  2. If there is extensive damage to the carton, contact a Customer Service Specialist immediately .  

Tracking Your Order

When can you track your order? When your product ships from our warehouse, tracking numbers are assigned to your packages. However, it may take up to 48 hours or longer before the package is checked into the carrier's tracking system. That means even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours or more.

Orders placed on our web site may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during Checkout, and the carrier that is delivering your item(s). Occasionally, orders are delivered via a carrier that does not offer the ability to track a package.

Finding Your Order Status

The status of your order is easy to find.

  1. Check your e-mail. You were required to enter an e-mail address during Checkout; you will receive e-mails at your address keeping you up-to-date about the status of your order

  2. Contact us. If you still have questions about your order, please contact us via e-mail us. 

How is order status different from tracking information? The status of your order is supplied by ELECTRIC WHEELS, and represents what is happening with your order between the time you place it and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier (such as UPS, FEDEX or a Freight Delivery Service) that may provide tracking information until your order is delivered*. The tracking information is accessible through the carrier’s website when it becomes available.

*Tracking information may not be available for up to 48 hours after an item is shipped from our warehouse.

Estimated Delivery Dates

Shipping your items on time is very important to us. For many items, we calculate Estimated Delivery Dates to help you find out when these items are expected to arrive. An Estimated Delivery Date is a calculation of several factors, including item availability, allocation time in our warehouse, the shipping method you select and the final shipping destination.

When we can accurately calculate Estimated Delivery Dates, we'll provide them to you during Checkout, as well as in your Order Confirmation email. Please note that Estimated Delivery Dates are estimates only, and are not guaranteed. Due to many factors, Estimated Delivery Dates can also change between the time you place the order and receive an order confirmation. We do our best to provide accurate estimates and provide you with several other resources for tracking your order, such as order detail and tracking links.

 It will usually take from 3-7 business days.

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DIRECT TO YOU

From box to bike in minutes: We can assemble your Elby for you and box it up like it’s Christmas Eve.

Your Elby will show up at your door and all you’ll have to do is open the box, wheel out the Elby, attach one pedal, rotate the handlebars and tighten the stem bolt — and you’re riding off into the sunset. The battery even comes with a sizable charge so you don’t have to delay any of your Elby-centric gratification.

Please note the following:

  • Some assembly required
  • With the 30-day money back guarantee, you agree to related shipping and handling charges
  • All original packaging must be utilized with returns
  • Elby must not be damaged in any way after our inspection

Shipping Cost

We offer free shipping on all of our products everywhere within the lower 48 states!

Shipping Time

In-stock items typically ship within 3 business days once the order is placed. Delivery time varies depending on your shipping address. Please check out the following map for estimates.

Emojo Electric Bike Shipping Map

We typically need 2-3 weeks from time. We will also add the cost of shipping and the required shipping crate to
the total amount billed.

Shipping time within five (5) business days.

All orders submitted before 12:00 PM Pacific Standard Time will be shipped out the same day if we have inventory

The GoLite Lift pricing includes ground shipping. Shipping to Alaska, Puerto Rico and Hawaii is not included and will be quot-
ed on a per shipment basis.

Free shipping is not included for parts, accessories, or additional batteries. We can attempt to pack them with the lift if they
fit at the time of purchase.

Canadian and international shipment costs will be quoted on a per order basis

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Free Shipping (Continental United States only – 48 states)

Orders that qualify for this free shipping offer can only be delivered to locations in the Continental United States. (Sorry, but this offer is not for recipients in Alaska, Hawaii, Puerto Rico, U.S.V.I. etc.)

For all other destinations please contact us to get a shipping quote.

 

Thank you

GreenBike USA

If in stock- generally will ship next day. Standard freight times from Los Angeles. Expect 7-10 business days east coast and less towards the west. 

The Merits Health has standard curbside delivery included but if you need assistance assembling it consider upgrading your delivery to the White Glove option at checkout. ... Because it is shipped by a freight company the delivery time will be 5-7 business days.

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 Each Pacesaver scooter is made to order for you. Please allow 7-10 days before your scooter will ship out.

Our ship times are 24-48 hours upon receipt of order.

Once your order is received a confirmation will be sent by email or text, it takes us 24 hours to prepare your order and you will be notified as soon as it ships. Orders placed on Saturday/Sunday will be arranged on Monday.

Electric bikes shipped within the United States qualify for free shipping, which usually takes 2 to 7 days depending on your location.

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UNITED STATES (48 CONTIGUOUS STATES)
The cost for shipping is calculated. Most orders are shipped within 1-2 days and will arrive in 3-7 days using UPS Ground. Two day or Next day shipping may be selected for an additional cost calculated at the time the order is placed.

CANADIAN CUSTOMERS
Customer is responsible for Canadian taxes and duties when shipping to Canada addresses.

ORDERS CONTAINING 10 OR MORE ITEMS
For orders containing 10 or more items going to one address, please call to place order. Order may be shipped on a pallet, via LTL and cost calculated at the time order is placed.

SHIPPING CONFIRMATION EMAILS
We will send you a shipping confirmation email when all or part of your order is shipped that will include the UPS tracking number.

3-7 business days

SHIPPING

Razor can ship to most addresses in the United States. Note that there are some restrictions that may apply. Please check out our shipping restrictions below.

Address accuracy

Please double check your address for accuracy when ordering from Razor.com. An incorrectly entered addresses can delay or prevent shipment.

Delivery time

When you place an order with Razor.com we will estimate shipping and delivery dates. Note that these dates are approximate and can change based on circumstances beyond our control. Once your package has been picked-up by the carrier you can obtain delivery information directly from them – see Tracking Your Package below.

After you place an order on Razor.com, your order will generally take 24-48 hours to leave our warehouse.  Warehouse operational hours are Monday – Friday excluding holidays.  Orders placed on Friday, Saturday or Sunday will generally leave our warehouse Monday, the first business day of the week.

Shipping costs

Shipping costs will depend on the shipping option that you choose and the weight and dimensions of the item(s) you have purchased. If you purchase multiple items they will be shipped together.

Tracking your package

Using the tracking number provided in your order confirmation e-mail you can check the status of your delivery with the carrier.  Your tracking number can also be found when you create an Account on Razor.com.  Your tracking number will be within the ‘MY ORDERS’ section of your Razor.com Account.  Please see our shipping restrictions below for more information.

Shipping restrictions

Razor.com will not accept product or product part orders being shipped to Canada, Puerto Rico, Hawaii or Alaska.  Please call 866-467-2967 Monday – Friday 8 am to 5 pm PST to place your order by phone.  We apologize for the inconvenience.

P.O. boxes

Razor can not ship to a U.S. Postal Service post office box. Please provide an actual street address.

APO/FPO addresses

Razor cannot ship to APO/FPO addresses. Razor parts can be obtained via AAFES or NEXCOM.

Commercial mail boxes

Razor cannot ship to a commercial mail box similar to a Mail Boxes Etc®. Please provide an actual street address.

Undeliverable packages

When the carrier returns these undeliverable packages to us we issue a full refund excluding shipping charges. Please allow 30 days for refund to your credit card account.

These undeliverable packages will not be reshipped. A new order must be placed for the item. Please review our Address Accuracy tips above before placing another order.

Why was my package not deliverable?

The decision to label a shipment as undeliverable is made by the carrier usually for one of the following reasons:

Incorrect address

If an address is incorrect or incomplete the package will be returned by the carrier. Please be careful when entering your address and proof read it for any mistakes before submitting your order.

Refused by recipient

If you are placing an order to send as a gift it may be refused by a recipient who is not expecting to receive a gift. You may want to let the recipient know that they should be expecting a surprise.

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We ship from Atlanta via FedEx Ground and transit time is up to 5 business days. Please contact us for specific details based on your location.You can contact us at (855)726-6866 Ext. 0. Thank You!

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SHIPPING CHARGES: Shipment via standard USPS or FedEx Ground and to any locations within contiguous (mainland) US will be free. Requests for special or express shipment as well as shipments to Alaska, Hawaii and international locations (including US territories) will incur full shipping charges.

Shipping fee is included in the price.

Q:What's the current shipping time?(From the shipped date by Logistics company)

Standard Shipping: shipped by sea or railway.
Fast Shipping: shipped by air.
United states: 7-17 business days (Fast shipping).
United states: 25-35 days (Standard shipping).
United states: 2- 5 days (Fast shipping from USA warehouse).
Europe: 14-23 business days (Fast shipping).
Europe: 30-35 days (Standard shipping).
Canada: 14-23 business days (Fast shipping).
Australia: 10-17 days.
Western Australia: 13-17 days.
South Korea: 5-7 days.
Japan: Signage 5-7 days.
Taiwan:  5-7 days.
Singapore: 5-7 days.
West Malaysia: 5-7 days.
East Malaysia: 7-10 days.
Vietnam: 7-10 days.

Q:Do I need to pay for tax?
No tax will be charged for US and EU if your order is with completed board.
(tax will by charged for customers in NZ/Norway/Switzerland/South Korea).
If you buy spare parts and ship to EU/NZ/AU,you will need to pay tax.
If you live in New Zealand,maybe we will ship your board in 2 packages due to the custom rules.we will ship your board without battery and remote in a package, and then we ship your battery and remote in another package,so you will get 2 packages and then get a complete board.

3-7 business days

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Estimated Delivery

3-10 business days

Shipping Damage Claims

Upon delivery, immediately inspect your products for damage.   Freight damage claims are extremely time sensitive, and we will not accept freight damage claims later than 3 business days from delivery.   Note any damage to your products on the Bill of Lading before you and the delivery driver sign-off on the shipment.   Take photos of any damage that is found and date the images when possible.   Report shipping damage claims within 3 business days of delivery.

 

Any questions please email us at support@electricbikeparadise.com. 

  • Shipping Date
        All ebikes in stock would shipped out in 2business days.
  • Delivery time
         In normal , ebikes would delivery in 3-5 business time.But in nowadays of coronavirus.There have uncertain problems happen.
  • Shipping Company
         We delivery by UPS ground
  • Free shipping
        Free shipping for US continent.
  • Shipping area

        We Ship Nationwide except Hawaii & Alaska.Puerto Rico and Canada 

As customer in Hawaii , Puerto Rico,and Canada, please email to support@electricbikeparadise.com. All of our products are shipped by UPS Ground . More than 10 bikes will send by the Truck.The truck company  will call you once it arrives to your destination terminal to schedule delivery time and date with you. Please make sure that someone will be present to receive the items and that you give us a valid day time phone number for them to contact you. Also be sure to fully inspect the shipment when it arrives and notify the driver of any damage or missing pieces.
  • PICK UP FROM THE WAREHOUSE IN Placentia CA

If you wish to pick up your order directly from the warehouse, please contact us to set up a pick-up date and time via email support@electricbikeparadise.com.The warehouse is so busy in those days,we only provide the pick up service.It is not cover the assembley service.Please attention!

  • HOW TO ASSEMBLE NAKTO EBIKES

NAKTO Electric Bikes are shipped 95% assembled. When you receive your bike, you just need to attach the front wheel, set up the handlebars and screw in the pedals, it is very easy .More assembly video please check our YouTube Channel here !
Orders made on Saturdays, Sundays and holidays will be processed on the following business day. 

* Please note that during holiday or busy season, there might be a delay in shipping out your unit, we want to make sure that your unit is completely checked before it leaves our warehouse.

 

Warehouse CA

Placentia Warehouse:
1683 Sierra Madre cir, Placentia, CA 92870


The table and map below will guide you to estimate your expected delivery date.  

Your State

Expected Delivery Time

AZ, CA, CO, MT, NM, NV, OR, UT, WA, WY

2-4 business Days /+1-2 Business days for Ready to Ride.

AL, GA, IL, IN, LA, MI, MN, MO, ND, OH, OK, SD, TN, TX, WI, IA, AR, KS, NE

4-6 Business Days/ +1-2 Business days for Ready to Ride.

KY, ID, MS, NC, SC, VA

5-8 Business Days +1-2 Business days for Ready to Ride

CT, DC, DE, MA, ME, NH, NY, RI, VT, WV, FL, MD, NJ, PA

7-9 Business Days +1-2 Business days for Ready to Ride

shipping details

Last updated July 31st, 2020

Your order processing time where your product of choice is assembled and built especially for you!

Step 2: Tracking Number

- You'll receive a tracking number only once your product has been shipped and has left the factory or distribution centre. Please be aware that the tracker may be issued differently depending on the products delivery time.


Step 3: Pending/Confirmed Tracker

-If the tracking number reads "Pending" or "Confirmed" this means it is on route or currently in customs clearing (Ontario). The courier at this time still has NOT picked up the product. The tracker will change to "in transit" when the courier actually has the product and it has cleared customs in Ontario. Then "Scheduled for Delivery" status is given where an accurate time will be given for arrival. All orders typically arrive between 2-3 days once shipped,(Delivery time for the West Coast of the United States is 2-3 days, and for the East Coast of the United States is 5-6 days). depending on your location and method of shipment chosen at checkout. Additionally you will be provided tracking information which will give you a better estimate for order arrival.

All orders ship from Ontario.

Step 4: Delivered

- Your product has arrived at your doorstep.

We offer free shipping on all our items. we normally use UPS Ground it will take 4-5 business days for all over United States.

Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.

Order Confirmation:

  • You will receive an order confirmation email as soon as you place your order.  This means that we have authorized your credit card for the purchase and are preparing your order for shipment.  
  • As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.  
  • If your item is on backorder or unavailable, we will reach out to you via email.
  • If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

Order Shipment:

    • If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will ship within 1-2 business days from the date of your order.  
    • We will send you the tracking information within 24 hours to the email address you provided when checking out.  
    • We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day).  
    • Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
    • Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost. 
    • We do not offer Cash On Delivery.  
    • A phone number is required by the freight company so a delivery appointment can be made.  
    • Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.   
    • A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
  • Note to international customers: You are responsible for any and all duties or taxes that may apply. (see details below)
    • Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
    • As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
    • To avoid a delay in receiving your order from customs, consider the following:
    • Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
    • Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
    • We do not refund original shipping charges for goods that are refused for delivery at customs.
    • We will deduct all additional fees resulting from refused international shipments from your refund.
    • If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
    • If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
        • We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
        • If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@electricbikeparadise.com.

    Damages:

        • Please inspect the packaging of your items when they arrive.
        • If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.  
        • If your item(s) do arrive damaged, please send photos to support@electricbikeparadise.com and we will process an insurance claim on your behalf.

    Cancellations & Refunds:

    • All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
    • If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee. 
    • If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

    Backorders:

    • From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
    • The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
    • If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether. 
    • Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days. 

    This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck. 

    Important Freight LTL Shipment

    1. When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
    2. You need to be at the delivery address during the delivery window to receive and sign for the item. 
    3. The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame. 
    4. Please make sure the phone number you entered at checkout is a good number to contact you at.
    5. Don't screen your calls until your item has been delivered. 
    6. The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door. 
    7. Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.

    How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):

    • Carton damage requires visual inspection of contents of the unit. 
    • Electric Bike Paradise recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Electric Bike Paradise immediately. 
    • IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage. 
    • Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier

    Carton packaging has excessive damage with the exposed product:

    • Refuse shipment
    • Sign carrier paperwork: “Carton damaged and refused”
    • Notify Electric Bike Paradise immediately.

    If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@electricbikeparadise.com.

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