Nakto Super Cruiser 36V/12Ah 500W Fat Tire Electric Bike SupXB261214
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Nakto Super Cruiser 36V/12Ah 500W Fat Tire Electric Bike SupXB261214
An Exciting Electric Fat Bike to Explore the City and the Countryside!
Do you need a capable and sporty electric bike to tackle off-road trails and commute to work or school? Are you looking to have something affordable yet still reliable design for the rough terrain? Electric bicycles are an excellent choice for transport in the city because you can travel to your destination faster than using a car in highly-congested traffic. Also, you save on gas and parking fees. Newer models of electric bicycles are more powerful, with better components and motors, so you can bring them anywhere without worry about losing range.
Have a cool-looking ride for the everyday commute with the Nakto 36v Super Cruiser Fat Tire Electric Bike! This beautiful 36-volt electric bike features an ergonomic, cruiser-like frame with huge fat tires made for paved roads and off-road paths in the city. The electric city bike comes with gorgeous 26-inch spoked rims and a sizable 12 amp/hour battery for traveling long distances. It is the bigger brother of the Nakto Cruiser Fat Tire Electric Bike, and it comes with a more powerful motor, a bigger battery, and better electronics. The Nakto Super Cruiser Fat Bike is the ideal ride for going to school or work. This fat tire cruiser bike is perfect for nature bikers, adventurers, working moms and dads, students, office workers, and city dwellers.
Explore the parks and go anywhere with the Nakto Super Cruiser Fat Bike, featuring a stylish cruiser frame and a high-speed Aoma 500-watt hub motor that gives it a formidable performance on the pavement and off-road. You will find it a capable ride on the rough terrain, and it can speed up to 28 miles per hour with pedal assist (20 mph on throttle only). The bike is equipped with large 26-inch rims and a set of fat tires suited for sand or snow.
The bike comes with a twist throttle and a pedal-assist that makes each ride a breeze. You will love riding its twisting trails and congested city roads. It is perfect for sightseeing, roaming parks, and visiting places with plenty of shops. The Nakto Super Cruiser Fat Bike is available in a gorgeous black finish.
Off-road trails can be rough on bikes, with sections filled with bumps, rocks, or mud. Also, roads are often ridden with potholes, bumps, and ruts. In most cases, the quickest and shortest route to your office or school requires you to travel dirt paths and alleyways. Therefore, you must have a capable electric bike with top-rated components to deal with those things.
Electric vehicles are, without a doubt, the future of transport. Electric motorized bikes have zero emissions and are noiseless than cars, so it is a green and ecologically-friendly travel choice. The Nakto Super Cruiser Electric Bike comes with a twist throttle and pedal assist, so you can choose to maintain speed with little effort or conserve the battery. It has a range of 30 to 35 miles, so it is a perfect city bike that will not lose charge halfway in your commute. Get around traffic and roam the city, purchase the Nakto Super Cruiser Fat Tire Electric Bike here at Electric Bike Paradise!
- Roam the ends of the city with the Nakto Super Cruiser Fat Bike, the perfect bike for adults and anyone who wants a sporty ride that can go anywhere. It features a sleek cruiser frame plus fat tires and a big motor suited for the challenging urban environment and tackling off-road paths.
- The Nakto Cruiser Electric Bike is powered by a 36-volt, Aoma 500-watt brushless DC hub motor sitting inside the rear wheel for direct torque on the road. It can go over potholes and ride on rough terrain with ease. It can reach 21 mph on throttle alone and has a top speed of 28 mph with pedal assist.
- The electric fat bike has a range of 30-35 miles, so it has more than enough power to last throughout the day. The Nakto Super Cruiser Bike can bring you to work or school, and you can use it to explore the outdoors. This model has a 36-volt lithium-ion battery pack with 12 amp/hr capacity. Ride it to work or school without worrying about the range!
- This is a sporty commuter bike. The Nakto Super Cruiser Electric Bike comes with a front fork suspension and four-inch CST BFT Fat Tires. The equipped fat tires are anti-skid and provide excellent cushioning on rough paths and better grip on loose surfaces.
- The Nakto Super Cruiser Electric Fat Bike features a twist throttle and pedal-assist function with six levels of assist. The pedal assist is hooked to a speed sensor that provides accurate torque for more effortless pedaling. The bike also comes with a six-speed Shimano derailleur to control and ride it like an ordinary bike.
- The Nakto Super Cruiser Electric Bike is a stylish bike that will attract looks, featuring a streamlined cruiser-style frame with 160 mm Tektro disc brakes and 26-inch spoked rims with fat tires. The frame is made of high-strength carbon steel with a premium paint finish. The bike comes with a large LCD screen, high-quality nylon pedals, and fenders that make it stand out.
- This bike is designed for daily mobility and can be easily driven by anyone. It is perfect for going to work, school, or doing errands, making the Nakto Super Cruiser Fat Tire Electric Bike the perfect city bike for everyday commuting.
Visit More Places and Get Around the City with this Stylish Cruiser Bike!
See the sights and get to your work and school. The Nakto Super Cruiser Electric Bike is recommended for anyone who needs a sporty bike for everyday adventures. The bike features a sleek modern-style cruiser frame and high-performance fat tires, made for comfortable biking on rough terrain. Cruiser frames were fashionable during the 1930s but have now enjoyed renewed popularity today due to its classic looks and comfortable riding characteristics.
The Nakto Super Cruiser Fat Bike is equipped with a high-speed 500-watt Aoma motor, making it powerful for going over bumps, potholes, and off-road trails smoothly. The bike is also equipped with 26-inch rims and high-performance CST fat tires for added comfort factor while improving grip when on loose surfaces. The fat tires are anti-skid and, therefore, better for biking on wet and loose surfaces. You can use Nakto Super Cruise on snow and on the beach.
Perfect Dimensions.
The Nakto Super Cruiser Electric Bike is suited for riders measuring 5’3”-6’3” (161 cm - 192 cm) in height. The bike comes with the battery, charger, a mini-tool kit, user manual, and a warranty card.
Fully Equipped with Modern Electronics.
The Nakto Cruiser Fat Bike comes with a fully-lit multifunction LCD that shows the battery level, assist level, odometer, and speed. The bike is powered with a premium lithium-ion battery with 10 amp/hr capacity. Lithium batteries are lighter, have longer life cycles (around 1000 cycles), and provide a more consistent charge than lead-acid batteries.
The bike comes with a battery-powered front LED headlight, rear reflectors, sport pedals, and front and rear disc brakes. It has the essential features for road safety for a more convenient commute.
Don’t Go for Surplus or Cheap Electric Bikes.
Many cheap electric bikes are neither reliable nor safe, so buying one is often hit or miss. They are not designed for sustained use because of poor craftsmanship or poorly-done electronics. Some cheap electric bikes lack even the most basic electrical safety features, putting the user at risk of electric shocks. Also, a lot of surplus models cannot climb hills or provide enough level of pedal assist. They are equipped with cheap batteries and cannot go far.
If something goes wrong, there is no way to have them serviced. You cannot depend on them. Lastly, most are not comfortable to use. Choose safety and real performance. Only choose electric bike brands that have years of presence in the market and have certifications.
Enjoy Life with Nakto Electric Bikes: We Make Best-Selling Folding Electric Bikes, Women’s Cruiser Bikes, and Electric Mountain Bikes.
There are many reasons why electric bikes will become a part of life in the near future. They can squeeze through bike lanes and get around traffic so you can reach your destination quickly. Lithium-battery powered electric bikes are powerful yet quiet, and therefore fit for use in dense cities. Nakto Bikes has a warehouse and is headquartered in Placentia, California. We made a name making classy and affordable bikes that appeal to working individuals and students.
We at Nakto Bikes fit the riders' lifestyle needs, so we offer a wide selection of electric bikes in various styles and configurations. We make decent bikes at ultra-budget prices. We have strict quality controls to ensure our bikes work every time, starting from the bike frame and the electric motor to the waterproof wire harnesses and connectors, display panel, wheels, brakes, and chain. Get the best deals plus tons of freebies when you purchase the Nakto Super Cruiser Fat Tire Electric Bike here at Electric Bike Paradise!
Specifications
| Motor: | Rear Hub 36V 500W | G.W : | 68 Lbs with battery. |
| Battery： | 48v 12Ah Lithium Battery | Packing： | 1580*280*775mm |
| Range： | 30-35 Miles | Tire： | 26"*4" |
| Charging Time： | 4-6 Hours | Derailleur | 6 Speed SHAMANO |
| Display： | LED displayer | Lights： | Front LED light, rear reflective light |
| Sensor： | Speed Sensor | Wiring: | Waterproof Connectors and Wiring Harness |
| Battery Life: | Up to 1000 Cycles | Rider Heights: | 5'3”--6’3” |
| Brake: | Front and rear disc brake | Functions: | Pedal Assist On-Demand Throttle |
| Max Loading: | 110KG | Modes: | 3 MODES |
| Frame: | steel frame |
Shipping Packing List:
A bike
A Battery charger
A Battery
A Toolkit
An Owner's manual
A Basket( for Camel, Classic)
* The basket and the bike will ship in two package to protect safe
Statement
NAKTO E-BIKES Set Speed Limit According To United States Federal Regulations, Maximum Speed In Power Mode Is Programmable And Can Be Adapted To The Local Regulations Of Any Country.
All Range Estimates Are Contingent Upon Rider And Towing Weight, Wind Speed And Terrain.
Product Video
Order a Nakto Super Cruiser 36V/12Ah 500W Fat Tire Electric Bike SupXB261214 today from ElectricBikeParadise.com. Free shipping + free gifts on all of our Nakto Fat Tire Electric Bikes. Buy today and get a discount, free shipping, and a free gift!
Nakto Super Cruiser 36V/12Ah 500W Fat Tire Electric Bike SupXB261214
An Exciting Electric Fat Bike to Explore the City and the Countryside!
Do you need a capable and sporty electric bike to tackle off-road trails and commute to work or school? Are you looking to have something affordable yet still reliable design for the rough terrain? Electric bicycles are an excellent choice for transport in the city because you can travel to your destination faster than using a car in highly-congested traffic. Also, you save on gas and parking fees. Newer models of electric bicycles are more powerful, with better components and motors, so you can bring them anywhere without worry about losing range.
Have a cool-looking ride for the everyday commute with the Nakto 36v Super Cruiser Fat Tire Electric Bike! This beautiful 36-volt electric bike features an ergonomic, cruiser-like frame with huge fat tires made for paved roads and off-road paths in the city. The electric city bike comes with gorgeous 26-inch spoked rims and a sizable 12 amp/hour battery for traveling long distances. It is the bigger brother of the Nakto Cruiser Fat Tire Electric Bike, and it comes with a more powerful motor, a bigger battery, and better electronics. The Nakto Super Cruiser Fat Bike is the ideal ride for going to school or work. This fat tire cruiser bike is perfect for nature bikers, adventurers, working moms and dads, students, office workers, and city dwellers.
Explore the parks and go anywhere with the Nakto Super Cruiser Fat Bike, featuring a stylish cruiser frame and a high-speed Aoma 500-watt hub motor that gives it a formidable performance on the pavement and off-road. You will find it a capable ride on the rough terrain, and it can speed up to 28 miles per hour with pedal assist (20 mph on throttle only). The bike is equipped with large 26-inch rims and a set of fat tires suited for sand or snow.
The bike comes with a twist throttle and a pedal-assist that makes each ride a breeze. You will love riding its twisting trails and congested city roads. It is perfect for sightseeing, roaming parks, and visiting places with plenty of shops. The Nakto Super Cruiser Fat Bike is available in a gorgeous black finish.
Off-road trails can be rough on bikes, with sections filled with bumps, rocks, or mud. Also, roads are often ridden with potholes, bumps, and ruts. In most cases, the quickest and shortest route to your office or school requires you to travel dirt paths and alleyways. Therefore, you must have a capable electric bike with top-rated components to deal with those things.
Electric vehicles are, without a doubt, the future of transport. Electric motorized bikes have zero emissions and are noiseless than cars, so it is a green and ecologically-friendly travel choice. The Nakto Super Cruiser Electric Bike comes with a twist throttle and pedal assist, so you can choose to maintain speed with little effort or conserve the battery. It has a range of 30 to 35 miles, so it is a perfect city bike that will not lose charge halfway in your commute. Get around traffic and roam the city, purchase the Nakto Super Cruiser Fat Tire Electric Bike here at Electric Bike Paradise!
- Roam the ends of the city with the Nakto Super Cruiser Fat Bike, the perfect bike for adults and anyone who wants a sporty ride that can go anywhere. It features a sleek cruiser frame plus fat tires and a big motor suited for the challenging urban environment and tackling off-road paths.
- The Nakto Cruiser Electric Bike is powered by a 36-volt, Aoma 500-watt brushless DC hub motor sitting inside the rear wheel for direct torque on the road. It can go over potholes and ride on rough terrain with ease. It can reach 21 mph on throttle alone and has a top speed of 28 mph with pedal assist.
- The electric fat bike has a range of 30-35 miles, so it has more than enough power to last throughout the day. The Nakto Super Cruiser Bike can bring you to work or school, and you can use it to explore the outdoors. This model has a 36-volt lithium-ion battery pack with 12 amp/hr capacity. Ride it to work or school without worrying about the range!
- This is a sporty commuter bike. The Nakto Super Cruiser Electric Bike comes with a front fork suspension and four-inch CST BFT Fat Tires. The equipped fat tires are anti-skid and provide excellent cushioning on rough paths and better grip on loose surfaces.
- The Nakto Super Cruiser Electric Fat Bike features a twist throttle and pedal-assist function with six levels of assist. The pedal assist is hooked to a speed sensor that provides accurate torque for more effortless pedaling. The bike also comes with a six-speed Shimano derailleur to control and ride it like an ordinary bike.
- The Nakto Super Cruiser Electric Bike is a stylish bike that will attract looks, featuring a streamlined cruiser-style frame with 160 mm Tektro disc brakes and 26-inch spoked rims with fat tires. The frame is made of high-strength carbon steel with a premium paint finish. The bike comes with a large LCD screen, high-quality nylon pedals, and fenders that make it stand out.
- This bike is designed for daily mobility and can be easily driven by anyone. It is perfect for going to work, school, or doing errands, making the Nakto Super Cruiser Fat Tire Electric Bike the perfect city bike for everyday commuting.
Visit More Places and Get Around the City with this Stylish Cruiser Bike!
See the sights and get to your work and school. The Nakto Super Cruiser Electric Bike is recommended for anyone who needs a sporty bike for everyday adventures. The bike features a sleek modern-style cruiser frame and high-performance fat tires, made for comfortable biking on rough terrain. Cruiser frames were fashionable during the 1930s but have now enjoyed renewed popularity today due to its classic looks and comfortable riding characteristics.
The Nakto Super Cruiser Fat Bike is equipped with a high-speed 500-watt Aoma motor, making it powerful for going over bumps, potholes, and off-road trails smoothly. The bike is also equipped with 26-inch rims and high-performance CST fat tires for added comfort factor while improving grip when on loose surfaces. The fat tires are anti-skid and, therefore, better for biking on wet and loose surfaces. You can use Nakto Super Cruise on snow and on the beach.
Perfect Dimensions.
The Nakto Super Cruiser Electric Bike is suited for riders measuring 5’3”-6’3” (161 cm - 192 cm) in height. The bike comes with the battery, charger, a mini-tool kit, user manual, and a warranty card.
Fully Equipped with Modern Electronics.
The Nakto Cruiser Fat Bike comes with a fully-lit multifunction LCD that shows the battery level, assist level, odometer, and speed. The bike is powered with a premium lithium-ion battery with 10 amp/hr capacity. Lithium batteries are lighter, have longer life cycles (around 1000 cycles), and provide a more consistent charge than lead-acid batteries.
The bike comes with a battery-powered front LED headlight, rear reflectors, sport pedals, and front and rear disc brakes. It has the essential features for road safety for a more convenient commute.
Don’t Go for Surplus or Cheap Electric Bikes.
Many cheap electric bikes are neither reliable nor safe, so buying one is often hit or miss. They are not designed for sustained use because of poor craftsmanship or poorly-done electronics. Some cheap electric bikes lack even the most basic electrical safety features, putting the user at risk of electric shocks. Also, a lot of surplus models cannot climb hills or provide enough level of pedal assist. They are equipped with cheap batteries and cannot go far.
If something goes wrong, there is no way to have them serviced. You cannot depend on them. Lastly, most are not comfortable to use. Choose safety and real performance. Only choose electric bike brands that have years of presence in the market and have certifications.
Enjoy Life with Nakto Electric Bikes: We Make Best-Selling Folding Electric Bikes, Women’s Cruiser Bikes, and Electric Mountain Bikes.
There are many reasons why electric bikes will become a part of life in the near future. They can squeeze through bike lanes and get around traffic so you can reach your destination quickly. Lithium-battery powered electric bikes are powerful yet quiet, and therefore fit for use in dense cities. Nakto Bikes has a warehouse and is headquartered in Placentia, California. We made a name making classy and affordable bikes that appeal to working individuals and students.
We at Nakto Bikes fit the riders' lifestyle needs, so we offer a wide selection of electric bikes in various styles and configurations. We make decent bikes at ultra-budget prices. We have strict quality controls to ensure our bikes work every time, starting from the bike frame and the electric motor to the waterproof wire harnesses and connectors, display panel, wheels, brakes, and chain. Get the best deals plus tons of freebies when you purchase the Nakto Super Cruiser Fat Tire Electric Bike here at Electric Bike Paradise!
Specifications
| Motor: | Rear Hub 36V 500W | G.W : | 68 Lbs with battery. |
| Battery： | 48v 12Ah Lithium Battery | Packing： | 1580*280*775mm |
| Range： | 30-35 Miles | Tire： | 26"*4" |
| Charging Time： | 4-6 Hours | Derailleur | 6 Speed SHAMANO |
| Display： | LED displayer | Lights： | Front LED light, rear reflective light |
| Sensor： | Speed Sensor | Wiring: | Waterproof Connectors and Wiring Harness |
| Battery Life: | Up to 1000 Cycles | Rider Heights: | 5'3”--6’3” |
| Brake: | Front and rear disc brake | Functions: | Pedal Assist On-Demand Throttle |
| Max Loading: | 110KG | Modes: | 3 MODES |
| Frame: | steel frame |
Shipping Packing List:
A bike
A Battery charger
A Battery
A Toolkit
An Owner's manual
A Basket( for Camel, Classic)
* The basket and the bike will ship in two package to protect safe
Statement
NAKTO E-BIKES Set Speed Limit According To United States Federal Regulations, Maximum Speed In Power Mode Is Programmable And Can Be Adapted To The Local Regulations Of Any Country.
All Range Estimates Are Contingent Upon Rider And Towing Weight, Wind Speed And Terrain.
Product Video
Order a Nakto Super Cruiser 36V/12Ah 500W Fat Tire Electric Bike SupXB261214 today from ElectricBikeParadise.com. Free shipping + free gifts on all of our Nakto Fat Tire Electric Bikes. Buy today and get a discount, free shipping, and a free gift!
Normally, Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if product is in stock, however, due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders. Order processing times of some brands can take up to 7-14 days. This is an industry-wide issue caused by the high demand of our products due to Covid-19 and the strain on supply chains. We appreciate your patience and understanding. Please see the specific brand shipping policy for current estimates of order fulfillment times. Please contact us by phone at (800) 590-2738 or email us at support@electricbikeparadise.com with any questions you may have.
Please see below Electric Bike Paradise Shipping time Delivery Info Policy By Brands
Any questions please email us at support@electricbikeparadise.com.
- Shipping Date
- Delivery time
- Shipping Company
- Free shipping
- Shipping area
We Ship Nationwide except Hawaii & Alaska.Puerto Rico and Canada
As customer in Hawaii , Puerto Rico，and Canada, please email to support@electricbikeparadise.com. All of our products are shipped by UPS Ground . More than 10 bikes will send by the Truck.The truck company will call you once it arrives to your destination terminal to schedule delivery time and date with you. Please make sure that someone will be present to receive the items and that you give us a valid day time phone number for them to contact you. Also be sure to fully inspect the shipment when it arrives and notify the driver of any damage or missing pieces.- PICK UP FROM THE WAREHOUSE IN Placentia CA
If you wish to pick up your order directly from the warehouse, please contact us to set up a pick-up date and time via email support@electricbikeparadise.com.The warehouse is so busy in those days,we only provide the pick up service.It is not cover the assembley service.Please attention!
- HOW TO ASSEMBLE NAKTO EBIKES
NAKTO Electric Bikes are shipped 95% assembled. When you receive your bike, you just need to attach the front wheel, set up the handlebars and screw in the pedals, it is very easy .More assembly video please check our YouTube Channel here !
Orders made on Saturdays, Sundays and holidays will be processed on the following business day.
* Please note that during holiday or busy season, there might be a delay in shipping out your unit, we want to make sure that your unit is completely checked before it leaves our warehouse.
Warehouse CA
Placentia Warehouse:
1683 Sierra Madre cir, Placentia, CA 92870
The table and map below will guide you to estimate your expected delivery date.
|
Your State |
Expected Delivery Time |
|
AZ, CA, CO, MT, NM, NV, OR, UT, WA, WY |
2-4 business Days /+1-2 Business days for Ready to Ride. |
|
AL, GA, IL, IN, LA, MI, MN, MO, ND, OH, OK, SD, TN, TX, WI, IA, AR, KS, NE |
4-6 Business Days/ +1-2 Business days for Ready to Ride. |
|
KY, ID, MS, NC, SC, VA |
5-8 Business Days +1-2 Business days for Ready to Ride |
|
CT, DC, DE, MA, ME, NH, NY, RI, VT, WV, FL, MD, NJ, PA |
7-9 Business Days +1-2 Business days for Ready to Ride |
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
Order Confirmation:
- You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
- As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
- If your item is on backorder or unavailable, we will reach out to you via email.
- If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
Order Shipment:
- If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will ship within 1-2 business days from the date of your order.
- We will send you the tracking information within 24 hours to the email address you provided when checking out.
- We ship via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Mostly, all orders will ship in the next business day and delivery time varies between 3-10 business days if product is in stock (Due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders).
- Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost.
- We do not offer Cash On Delivery.
- A phone number is required by the freight company so a delivery appointment can be made.
- Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.
- A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
- Note to international customers: You are responsible for any and all duties or taxes that may apply. (see details below)
- Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
- As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
- To avoid a delay in receiving your order from customs, consider the following:
- Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
- We do not refund original shipping charges for goods that are refused for delivery at customs.
- We will deduct all additional fees resulting from refused international shipments from your refund.
- If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
- If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
- We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
- If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@electricbikeparadise.com.
Damages:
- Please inspect the packaging of your items when they arrive.
- If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.
- If your item(s) do arrive damaged, please send photos to support@electricbikeparadise.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
- All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
- If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
- If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Backorders:
- From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
- The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
- If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
- Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.
Important Freight LTL Shipment
- When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
- You need to be at the delivery address during the delivery window to receive and sign for the item.
- The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
- Please make sure the phone number you entered at checkout is a good number to contact you at.
- Don't screen your calls until your item has been delivered.
- The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
- Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):
- Carton damage requires visual inspection of contents of the unit.
- Electric Bike Paradise recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Electric Bike Paradise immediately.
- IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
- Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Carton packaging has excessive damage with the exposed product:
- Refuse shipment
- Sign carrier paperwork: “Carton damaged and refused”
- Notify Electric Bike Paradise immediately.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@electricbikeparadise.com.
Returns, Refunds, Cancellation, and Pre-Order Policy
ElectricBikeParadise.com is committed to providing the best customer service in the Electric Bike industry. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
Electric Bike Paradise 30-Day Satisfaction Guarantee Return Policy
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 30 days of delivery date.
- There is a 15% restocking fee.
- Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
- We will refund the product price minus any applicable fees and charges.
- Original shipping charges are non-refundable.
- You are responsible for any return shipping charges.
- Refunds will be applied to the same payment method used when original purchase was made.
The Following Cannot Be Returned
- Products which are eligible for parts under manufacturer warranty
- Products that have had their original manufacturer packaging opened
- Products that have been out of their original manufacturers' packaging
It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return request must be submitted in writing and sent to support@electricbikeparadise.com
*Exclusions
Electric Bike Paradise works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under "Returns" tab on the product page and below:
Electric Bike Paradise Returns Policy By Brands
1.No returns after 14 days of receiving.
2.To be eligible for a return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it. Box must be sealed and unopened.
3.If it is not the resonable return, Customer pays $150 shipping fee (this is with held from refund).
4. If the NAKTO ebike you bought do not have any quality problem , customer need to pay up to a 20-35% restocking fee depand the ebikes evaluation when it reach to the wearehouse (this is withheld from refund)
5.But when you ebike has quality problem, we could help you to solve all problems. Also we have 1 year warranty service.
6.A replacement of entire ebike could be happened within 30 days of receiving of the NAKTO E-bike while the product carries manufacturing defects and could not be fixed after a reasonable trial
7.In cases an entire replacement ebike be issued, the original ebike may have to be shipped back to the NAKTO E-BIKE facility for inspection/repairs before a new bike is sent out. Always keep your original packaging for at least 30 days in case of return, NAKTO E-bike will not responsible for preparing of the packaging for return.
8.All return must contact the original seller. If you bought from one of our online dealer ,Ebay, Amazon, Walmart store,please contact the store seller.
To be eligible for a return, your item must be within 2-week period.You must keep the original packaging and must be repacked back into the original packaging when you send it back to us. Meanwhile, we promised that all the electric bikes our customers received are brand new, we will never sell any open-box, refurbished or clearance bikes to you, as well as batteries. So please note that all the returned bikes, customer need to pay up to a 20-35% restocking fee depand the ebikes evaluation when it reach to the wearehouse and the shipping fee $150 (this is withheld from refund)
How to return
Contact our Customer Service to approve the return within 2 weeks. we have helpful suggestions if you are considering a return due to performance of the item, sizing, or for any other reason. Keep in mind that an exchange for an NAKTO product better suited to your needs is also possible. After the 2-week period expires, the product cannot be returned to NAKTO.
All returns must be repacked back into the original packaging when you send it back to us.
Once the Return Authorization is issued, we will provide you with a return shipping label and a date when the UPS will stop by to pick up the product.
Once your return is received, we will process refund in 10 working days. Your refund will be credited back to your original method of payment.
Once your refund has been processed, it will take 7 to 10 business days for your bank to process the credit and apply it to your account.
Notice: the customer must have written Return Merchandise Authorization (RMA) number from NAKTO. If a customer sends a return without it a refund will not be issued and the customer will have to pay shipping to get the item returned, or, sacrifice the item.
- If your return is approved you will receive an email from us with return instructions.
- Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
- We recommend taking a picture of the package and/or the item before shipping.
- Ship the package. We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
- Please provide us the tracking number.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.
QUESTIONS? EMAIL US: SUPPORT@ELECTRICBIKEPARADISE.COM
CANCELLATIONS
You can cancel your order free of charge up to 1 hour after the order was placed and if the order has not been physically shipped.
All unshipped orders canceled after 1 hour are subject to a 5% cancellation fee because we incur costs from our credit card processing company after we confirm your product is in stock and capture the payment for your order.
If your order has been shipped, the standard return procedure applies.
Refunds will only be issued to the original credit card that you use when placing your order.
PRE-ORDERS
We rely on just-in-time fulfillment from our suppliers to provide you with a vast array of products for sale at low factory-direct pricing. This allows us to cut the costs of overhead and middle-men and pass those savings onto you. Sometimes, products are so popular that they go out of stock before the next shipment arrives at our suppliers warehouse.
If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available.
If you can't or don't want to wait, you can choose an alternative product. At that point we will either charge or refund you the difference, update your order, and ship out the alternative product.
If you don't want an alternative product, you can cancel your order without any cancellation fee.
If you choose to accept the ETA and wait for your product, you order will be placed on pre-order status. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives.
If you choose to cancel your order after you have confirmed your pre-order, and it still hasn't shipped yet (like in the case that it gets delayed further) then you will be charged the 5% cancellation fee we must charge to recoup the losses we incur from our credit card processing company when we issue refunds.
If you choose to cancel your pre-order after the product has shipped, the normal return policy applies.
Thanks for your understanding.
QUESTIONS? EMAIL SUPPORT@ELECTRICBIKEPARADISE.COM
DAMAGED MERCHANDISE
In the event of damage to your product in shipping, please contact support@electricbikeparadise.com to arrange for replacement and pick-up of the damaged Electric Bike Paradise. Please refer to our Shipping Policy for more details.
EMAIL: SUPPORT@ELECTRICBIKEPARADISE.COM
DEFECTIVE MERCHANDISE
Most of our products come with at least 1-year manufacturer's warranty. The warranty information can be found under "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
EMAIL SUPPORT@ELECTRICBIKEPARADISE.COM
PLEASE READ!
It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.
We work very hard to ensure that we offer the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.
To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates, holiday sale, and "buy one, get one free" offers are not eligible
- The item must be in stock on the competitor's website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
If you want to check if we can price match a product before you place your order, please contact us.
The Following Brands Are Excluded:
Welcome to Electric Bike Paradise
We are passionate about Electric Bikes or Electric Scooters. We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the Electric Bike market. Our customers include recreational cyclists, daily commuters, elderly, and obese who are seeking to be healthy and physically fit. Our customers are seeking an electric bike or scooter or skateboard to enjoy daily adventures, explore more, reduce stress, improve their heart health, avoid arthritis, improve their breathing, lower the impact on their knees during exercise, improve their sleep, improve their immune system, lower their risk of diabetes, boost their energy level and lose weight.
What sets us apart from the rest? Large generic retailers lack the specialized knowledge to answer specific questions on assembly warranty and product benefits and features. We know our Electric Bikes inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.
Our Commitment To You
- World-class customer service.
- FREE shipping to the lower 48 USA on every order and no sales tax outside Wyoming.
- Most Electric Bikes, Scooters, Wheelchairs, and Skateboards come 95% assembled with very little assembly required. *Some exclusions apply. Please see product page for details.
- We guarantee that our prices are the lowest online.
- We have been in business since 2010 and have thousands of satisfied customers, see what they had to say here!
Our Mission: "To Help You Get Healthy and Physically fit"
At Electric Bike Paradise, our mission is to help you get healthy and physically fit. Electric Bikes have allowed recreational cyclists, daily commuters, elderly, and obese to be healthy and physically fit. We want to help you enjoy daily adventures, explore more, reduce your stress, improve your heart health, avoid arthritis, improve your breathing, lower the impact on your knees during exercise, improve your sleep, improve your immune system, lower your risk of diabetes, boost your energy level and lose weight.
We believe Electric Bikes are revolutionizing the way people enjoy their day while cycling. With the increasing popularity of the Electric Bikes and Scooters, everybody's specific needs can be met.
We provide the following value-added benefits with every order:
- 100% Secure Shopping
- We Value Your Privacy
- Trusted Brand Names
- Authorized Online Dealer
- Best Return Policy
- Free Shipping Every day
- Low Price Guarantee
- Satisfaction Guarantee
- Courteous Sales Experts
- Lucrative Affiliate Program
Worried About Price?
- We are an authorized dealer for our suppliers and we ship directly from their warehouse.
- With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
- We offer fast free shipping zero taxes anywhere except for Wyoming, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.
We understand buying an Electric Bike, Scooter, Wheelchair, or Skateboard is a significant investment so we want to make the buying process as easy as possible for you.
Go ahead and place your order today and if you have any questions give us a call or email us at support@electricbikeparadise.com.
How We Give Back To The Community
We love to give back to our community. From assisting health enthusiasts choose their perfect rides to helping less fortunate communities, we've done it all. Our love for electric bikes extends far beyond our local community. We want to help the world. We've partnered with People For Bikes and World Bicycle Relief to help people not just in the USA but around the world live a better life with the help of an Electric Bike. It's amazing what a difference an Electric Bike can make to a person's life. Watch this video to learn more about what the People For Bikes and World Bicycle Relief does for the communities.
People for Bikes
World Bicycle Relief
We donate a portion of our profits to People For Bikes and World Bicycle Relief. All proceeds go to help the people of small communities get a bicycle of their own, to help promote a healthier future with biking, and help themselves create a better and healthier lives.
Meet The Founder
The owner, Trevor, is from Seattle, Washington and started selling bicycles, electric bikes, and electric scooters online in 2010 and eventually built Electric Bike Paradise to serve customers all over the USA.
Picture above: Trevor and friends riding bicycles through the countryside in north Vietnam, 2019.
In 2013, Trevor was introduced to Electric Bikes when he was in college. He was selling fixed gear bikes and road bikes, beach cruiser bikes, and tandem bikes on eBay and Amazon and went to buy a used fixie bike from a seller on craigslist to use as a personal commuter bike. That seller happened to be Tim, the founder of BMEbikes. He met Tim and his brother who showed Trevor the electric bikes they were creating as a side-project in the back of their car turbocharging business in Northridge, California. Tim let Trevor test ride an electric bike and Trevor was blown away. It was like a cross between a motorcycle and a bicycle but all-electric and super quiet. Trevor went online to start looking for suppliers of electric bicycles and he found his first supplier of electric bikes, X-treme Electric Bikes. Since then, Trevor and his team of dedicated customer service and online store management assistants have shipped over 100,000 bicycles and e-bikes to customers all around the world.
Up until this point, Trevor had no idea Electric Bikes even existed. He did some searching online but couldn't find an online store that was easy to shop or had a wide-selection and educational articles to help him learn about Electric Bikes. He decided to start a website called Electric Bike Paradise, the one you're on right now, to help those who want to shop, browse, and learn all in one place.
Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Operating online-only means we can offer all this without sacrificing any of the things that made us excited to start this business in the first place like being able to travel and help people all over the world.
Our Customer Support Team
Our team operates out of an office space in Wyoming and due to COVID-19 most of our team now works remotely from home. In order to keep our prices low and make our fulfillment processes as efficient as possible, all of our products now ship directly from our supplier's warehouses which are located throughout the continental USA.
Our Warehouses
Our supplier's warehouses are located strategically throughout the continental USA. Every supplier we work with ensures product quality and packing quality before each shipment. The carriers we use to ship the products are carefully chosen from their history of speedy delivery capability and their care in the delivery of packages without damages.
How To Contact Us
You can call our customer support and sales team Mon-Fri at 8am-8pm EST at (800) 590-2738.
You can chat live with our customer support and sales team Mon-Fri 8am-8pm EST, just look for the button in the lower-right corner that says "Chat with us."
You can email our customer support team and sales team: support@electricbikeparadise.com and we will reply within 1-2 hours during regular business hours Mon-Fri 8am-8pm EST.
You can write to us:
5830 E 2nd St, Ste. 7000 #715
Casper, WY 82609
We hope you enjoy our Electric Bike as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.
If you want to learn more about Electric Bikes, why you should get one, what they are, how they work, and when the best time to get one is, check out our Electric Bike Buying Guide.
If you're considering getting an electric bike, electric scooter, mobility scooter, electric wheelchair, or bicycle but don't have the cash or credit available to pay for one right now, you may be thinking about other financing options. We offer one of the best financing programs in the industry.
We have partnered with the best financing companies to give you the best chance of qualifying for credit. You will be required to apply for financing. You will fill out a credit line application. You are subject to credit approval.
Electric Bike Paradise has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.
You'll usually get a decision within seconds and be able to purchase that brand new Electri Bike Paradise of your dreams right from our website shipped directly to your door as fast as 3-10 business days. You have three options for financing: Paypal, Klarna and Shop Pay Installments.
What types of financing options does Klarna offer?
- Flexible Month-to-Month: Flexible Month-to-Month purchases are standard purchases with no fixed term commitment, similar to a traditional credit line. You decide what’s best for you; you simply need to make at least your minimum monthly payment. These are also sometimes called “standard purchases.”
- Planned Payments: Planned Payments is a promotional offer which allows eligible orders to be purchased with a reduced APR. With planned payments, you will have a fixed monthly payment. The APR varies based on the current available promotions.
- No Interest If Paid In Full: No Interest If Paid In Full is a promotional offer in which interest is deferred during the promotional period. If the entire balance is paid before the expiration date, no interest will be charged. Keep in mind, you still need to make at least your minimum monthly payment. These are also sometimes called “deferred interest purchases.”
Select Klarna at Checkout to see if you qualify.
How to apply for Klarna financing?
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On product page select Add to Cart.
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On shopping cart page select Secure Checkout.
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- Fill out form with your personal information.
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Select Continue to shipping method.
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Select your preferred Shipping method.
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Select Continue to payment method
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Select Slice it. Pay over time with Klarna.
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Select Complete Order.
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- Select preferred monthly payment options that are available. (Please note that monthly payment options are dependent on your cart balance and what Klarna decides to offer, we cannot change the financing options)
Examples
or 
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Click Place Order.
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- Fill out form.
- Click Continue.
- Know instantly if you are approved for financing with Klarna.
- Receive a confirmation email outlining your purchase, due date(s), and other useful information once your product ships out.
- Contact Klarna customer service at any time with questions about your purchase.
- Contact support@electricbikeparadise.com or (800) 590-2738 if you have any questions. We are happy to help! :)
What types of financing options does Paypal offer?
The world-renowned recognized and respected leader in financing, PayPal, has offered customers of Electric Bike Paradise an exclusive deal to get financing for any Electric Bike over $99. NO INTEREST IF PAID IN THE FULL WITHIN 6 MONTHS!
PayPal Credit is a reusable credit line available on purchases at thousands of stores that accept PayPal. It's also available for purchases on eBay and exclusively at thousands of other online stores. Plus, it comes with the same security and flexibility you trust from PayPal.
If applying for Paypal Credit you will need to have a Paypal account or create one.
PayPal Credit is subject to credit approval as determined by the lender, Comenity Capital Bank, and is available to US customers who are of legal age in their state of residence. Promotional offers may not be available for purchases made on a mobile device.
The financing lasts for 6 months and is only valid on approved credit.
How Do I Apply for Paypal Financing?
(Please read the entirety of the instructions before you email or call. The next step may answer the question you have about the steps before it.)
- Choose the product you want to purchase.
- Click the ADD TO CART button on the product page:
- Click the CHECKOUT button:
- Fill in your information:
- Click the CONTINUE TO SHIPPING METHOD button:
- Choose your shipping method.
- Click the CONTINUE TO PAYMENT METHOD button:
- Choose PAYPAL option:
- Click the COMPLETE ORDER button:
- A pop will be displayed on the screen that will redirect you to PayPal, if you have a pop-up blocker make sure to disable it. You will need to sign into Paypal if you haven't. If you don't have a PayPal account you will need to create one.
- Click APPLY NOW button: (hover your mouse over Apply Now)
- You will be prompted to fill in your information:
- Billing & shipping address
- Your date of birth
- Last 4 digits of your social security
- Phone number
- Click NEXT
- Read PayPal's Credit Terms & Conditions:
- Click AGREE AND APPLY:
- You will receive an instant approval:
OR
- You will receive an instant denial. Electric Bike Paradise has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.
What Is The Option To Pay In Installments on Shop Pay ?
- Add items to your cart.
- Check out with Shop Pay.
- Choose to pay in 4 installments.
Your first payment is either due at checkout or 2 weeks after your purchase. The next 3 remaining installments are automatically charged to your card saved on Shop Pay every 2 weeks. Don't worry, you'll get an email reminder before each payment to remind you.
Buy now, pay later with Shop Pay
FAQs about Shop Pay Installments
No, there are no late fees if you miss a scheduled payment.
What if I make a return on a purchase made through Installments with Shop Pay?
If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following:
- A smaller payment balance on the final payment
- Less future payments on the remaining loan balance
If your refund amount is more than the amount remaining on your Shop Pay Installments balance, then you can expect to receive the difference as a refund to your original debit card or credit card payment method within 3 to 10 business days.
Which payment methods are accepted if I use the option to pay Installments on Shop Pay?
The installments option on Shop Pay is available on debit and credit cards.
Have more questions?
- For questions about installment payments on Shop Pay, visit shop.affirm.com/help.
- For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.
If you have any issues with your product, please call us at (800) 590-2738 or email us at support@electricbikeparadise.com and we will assist you in filing a warranty claim with the manufacturer. Each manufacturer we stock has a different warranty, so please read the warranty that pertains to the specific manufacturer for which your item pertains.
Electric Bike Paradise Warranty Policy By Brands
NAKTO Electric Bicycle Warranty Policy
One Year Warranty
Shipping Damage claims
Shipping damages must be reported to NAKTO E-BIKE within 48 hours after shipments arrivals. IMMEDIATELY inspect your product(s) for damage. Freight damage claims are extremely time sensitive. We will not accept freight damage claims later than 7 days from reception of products. Note any damage to your products on the Bill of Delivery before you and the driver sign-off on the shipment. Take pictures of any damage that is found, and date the images when possible. Keep all packaging and paperwork until the inspection process is complete. Please contact our Technical Support for return/replacement instructions
NOT included in the warranty
NAKTO E-bike will not replace any part without first seeing photos or video of the damaged part. We will not offer warranty service to second owners. We will not replace any part damaged by the user. We will not pay for any third party service or part replacement unless agreed by NAKTO E-bike upon prior to the fix.
This warranty does not include consumables or normal wear and tear parts after 30 days including but not limited to wheels, pedals, chain, spokes, tires, tubes, brake pads, and grips. This warranty also does not cover damages caused by not proper assembly and maintenance required by NAKTO E-bikes, including but not limited to proper adjustment of the bike after assembling, proper storage of the e-bike, proper charging of the battery and use of the e-bike. Please note that this NAKTO E-bike is not set for extreme use including contest and water wading.
NAKTO E-bike will not cover any damage that may occur during shipping if the owner sets up their own shipping option or if the bike is shipped using a freight forwarder or similar service.
Terms of warranty
This warranty only applies to the original owner of a NAKTO E-BIKE products. This warranty does not cover any damage or defects resulting from failure to follow instructions in the owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, wear and tear, installation of parts or accessories not originally intended or compatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance. NAKTO E-bike will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. In no event shall NAKTO E-BIKE be responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products.
CLAIMS
All claims to this warranty must be made through NAKTO E-BIKE.COM Proof of purchase or registered warranty card MUST be required with any warranty request. Before making a warranty claim, we suggest that you contact our technical support service team as there may be a simple fix for your problem. Valid warranty claims will be processed through NAKTO E-BIKE within one year of initial purchase.
Nakto Super Cruiser 36V/12Ah 500W Fat Tire Electric Bike SupXB261214
An Exciting Electric Fat Bike to Explore the City and the Countryside!
Do you need a capable and sporty electric bike to tackle off-road trails and commute to work or school? Are you looking to have something affordable yet still reliable design for the rough terrain? Electric bicycles are an excellent choice for transport in the city because you can travel to your destination faster than using a car in highly-congested traffic. Also, you save on gas and parking fees. Newer models of electric bicycles are more powerful, with better components and motors, so you can bring them anywhere without worry about losing range.
Have a cool-looking ride for the everyday commute with the Nakto 36v Super Cruiser Fat Tire Electric Bike! This beautiful 36-volt electric bike features an ergonomic, cruiser-like frame with huge fat tires made for paved roads and off-road paths in the city. The electric city bike comes with gorgeous 26-inch spoked rims and a sizable 12 amp/hour battery for traveling long distances. It is the bigger brother of the Nakto Cruiser Fat Tire Electric Bike, and it comes with a more powerful motor, a bigger battery, and better electronics. The Nakto Super Cruiser Fat Bike is the ideal ride for going to school or work. This fat tire cruiser bike is perfect for nature bikers, adventurers, working moms and dads, students, office workers, and city dwellers.
Explore the parks and go anywhere with the Nakto Super Cruiser Fat Bike, featuring a stylish cruiser frame and a high-speed Aoma 500-watt hub motor that gives it a formidable performance on the pavement and off-road. You will find it a capable ride on the rough terrain, and it can speed up to 28 miles per hour with pedal assist (20 mph on throttle only). The bike is equipped with large 26-inch rims and a set of fat tires suited for sand or snow.
The bike comes with a twist throttle and a pedal-assist that makes each ride a breeze. You will love riding its twisting trails and congested city roads. It is perfect for sightseeing, roaming parks, and visiting places with plenty of shops. The Nakto Super Cruiser Fat Bike is available in a gorgeous black finish.
Off-road trails can be rough on bikes, with sections filled with bumps, rocks, or mud. Also, roads are often ridden with potholes, bumps, and ruts. In most cases, the quickest and shortest route to your office or school requires you to travel dirt paths and alleyways. Therefore, you must have a capable electric bike with top-rated components to deal with those things.
Electric vehicles are, without a doubt, the future of transport. Electric motorized bikes have zero emissions and are noiseless than cars, so it is a green and ecologically-friendly travel choice. The Nakto Super Cruiser Electric Bike comes with a twist throttle and pedal assist, so you can choose to maintain speed with little effort or conserve the battery. It has a range of 30 to 35 miles, so it is a perfect city bike that will not lose charge halfway in your commute. Get around traffic and roam the city, purchase the Nakto Super Cruiser Fat Tire Electric Bike here at Electric Bike Paradise!
- Roam the ends of the city with the Nakto Super Cruiser Fat Bike, the perfect bike for adults and anyone who wants a sporty ride that can go anywhere. It features a sleek cruiser frame plus fat tires and a big motor suited for the challenging urban environment and tackling off-road paths.
- The Nakto Cruiser Electric Bike is powered by a 36-volt, Aoma 500-watt brushless DC hub motor sitting inside the rear wheel for direct torque on the road. It can go over potholes and ride on rough terrain with ease. It can reach 21 mph on throttle alone and has a top speed of 28 mph with pedal assist.
- The electric fat bike has a range of 30-35 miles, so it has more than enough power to last throughout the day. The Nakto Super Cruiser Bike can bring you to work or school, and you can use it to explore the outdoors. This model has a 36-volt lithium-ion battery pack with 12 amp/hr capacity. Ride it to work or school without worrying about the range!
- This is a sporty commuter bike. The Nakto Super Cruiser Electric Bike comes with a front fork suspension and four-inch CST BFT Fat Tires. The equipped fat tires are anti-skid and provide excellent cushioning on rough paths and better grip on loose surfaces.
- The Nakto Super Cruiser Electric Fat Bike features a twist throttle and pedal-assist function with six levels of assist. The pedal assist is hooked to a speed sensor that provides accurate torque for more effortless pedaling. The bike also comes with a six-speed Shimano derailleur to control and ride it like an ordinary bike.
- The Nakto Super Cruiser Electric Bike is a stylish bike that will attract looks, featuring a streamlined cruiser-style frame with 160 mm Tektro disc brakes and 26-inch spoked rims with fat tires. The frame is made of high-strength carbon steel with a premium paint finish. The bike comes with a large LCD screen, high-quality nylon pedals, and fenders that make it stand out.
- This bike is designed for daily mobility and can be easily driven by anyone. It is perfect for going to work, school, or doing errands, making the Nakto Super Cruiser Fat Tire Electric Bike the perfect city bike for everyday commuting.
Visit More Places and Get Around the City with this Stylish Cruiser Bike!
See the sights and get to your work and school. The Nakto Super Cruiser Electric Bike is recommended for anyone who needs a sporty bike for everyday adventures. The bike features a sleek modern-style cruiser frame and high-performance fat tires, made for comfortable biking on rough terrain. Cruiser frames were fashionable during the 1930s but have now enjoyed renewed popularity today due to its classic looks and comfortable riding characteristics.
The Nakto Super Cruiser Fat Bike is equipped with a high-speed 500-watt Aoma motor, making it powerful for going over bumps, potholes, and off-road trails smoothly. The bike is also equipped with 26-inch rims and high-performance CST fat tires for added comfort factor while improving grip when on loose surfaces. The fat tires are anti-skid and, therefore, better for biking on wet and loose surfaces. You can use Nakto Super Cruise on snow and on the beach.
Perfect Dimensions.
The Nakto Super Cruiser Electric Bike is suited for riders measuring 5’3”-6’3” (161 cm - 192 cm) in height. The bike comes with the battery, charger, a mini-tool kit, user manual, and a warranty card.
Fully Equipped with Modern Electronics.
The Nakto Cruiser Fat Bike comes with a fully-lit multifunction LCD that shows the battery level, assist level, odometer, and speed. The bike is powered with a premium lithium-ion battery with 10 amp/hr capacity. Lithium batteries are lighter, have longer life cycles (around 1000 cycles), and provide a more consistent charge than lead-acid batteries.
The bike comes with a battery-powered front LED headlight, rear reflectors, sport pedals, and front and rear disc brakes. It has the essential features for road safety for a more convenient commute.
Don’t Go for Surplus or Cheap Electric Bikes.
Many cheap electric bikes are neither reliable nor safe, so buying one is often hit or miss. They are not designed for sustained use because of poor craftsmanship or poorly-done electronics. Some cheap electric bikes lack even the most basic electrical safety features, putting the user at risk of electric shocks. Also, a lot of surplus models cannot climb hills or provide enough level of pedal assist. They are equipped with cheap batteries and cannot go far.
If something goes wrong, there is no way to have them serviced. You cannot depend on them. Lastly, most are not comfortable to use. Choose safety and real performance. Only choose electric bike brands that have years of presence in the market and have certifications.
Enjoy Life with Nakto Electric Bikes: We Make Best-Selling Folding Electric Bikes, Women’s Cruiser Bikes, and Electric Mountain Bikes.
There are many reasons why electric bikes will become a part of life in the near future. They can squeeze through bike lanes and get around traffic so you can reach your destination quickly. Lithium-battery powered electric bikes are powerful yet quiet, and therefore fit for use in dense cities. Nakto Bikes has a warehouse and is headquartered in Placentia, California. We made a name making classy and affordable bikes that appeal to working individuals and students.
We at Nakto Bikes fit the riders' lifestyle needs, so we offer a wide selection of electric bikes in various styles and configurations. We make decent bikes at ultra-budget prices. We have strict quality controls to ensure our bikes work every time, starting from the bike frame and the electric motor to the waterproof wire harnesses and connectors, display panel, wheels, brakes, and chain. Get the best deals plus tons of freebies when you purchase the Nakto Super Cruiser Fat Tire Electric Bike here at Electric Bike Paradise!
Specifications
| Motor: | Rear Hub 36V 500W | G.W : | 68 Lbs with battery. |
| Battery： | 48v 12Ah Lithium Battery | Packing： | 1580*280*775mm |
| Range： | 30-35 Miles | Tire： | 26"*4" |
| Charging Time： | 4-6 Hours | Derailleur | 6 Speed SHAMANO |
| Display： | LED displayer | Lights： | Front LED light, rear reflective light |
| Sensor： | Speed Sensor | Wiring: | Waterproof Connectors and Wiring Harness |
| Battery Life: | Up to 1000 Cycles | Rider Heights: | 5'3”--6’3” |
| Brake: | Front and rear disc brake | Functions: | Pedal Assist On-Demand Throttle |
| Max Loading: | 110KG | Modes: | 3 MODES |
| Frame: | steel frame |
Shipping Packing List:
A bike
A Battery charger
A Battery
A Toolkit
An Owner's manual
A Basket( for Camel, Classic)
* The basket and the bike will ship in two package to protect safe
Statement
NAKTO E-BIKES Set Speed Limit According To United States Federal Regulations, Maximum Speed In Power Mode Is Programmable And Can Be Adapted To The Local Regulations Of Any Country.
All Range Estimates Are Contingent Upon Rider And Towing Weight, Wind Speed And Terrain.
Product Video
Order a Nakto Super Cruiser 36V/12Ah 500W Fat Tire Electric Bike SupXB261214 today from ElectricBikeParadise.com. Free shipping + free gifts on all of our Nakto Fat Tire Electric Bikes. Buy today and get a discount, free shipping, and a free gift!
DISCLAIMER: This motor-powered bicycle or scooter may have a motor-assisted speed of 25 km/h or 15.5 mph, and if so, is NOT to be used for transport of people on public access ways without first being registered with the state according to state laws and the operator being legally licensed to drive on public access ways. We do not assume any liability for any usage of this product, especially outside the legal boundaries of your local state laws. If you are looking for information on whether this product is legal to use on public access ways in your local area, please consult an attorney.
COVID-19 Shipping Delays Notice: Normally, Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if product is in stock, however, due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders. Order processing times of some brands can take up to 7-14 days or more. This is an industry-wide issue caused by the high demand of our products due to Covid-19 and the strain on supply chains. We appreciate your patience and understanding. Please see the specific brand shipping policy for current estimates of order fulfillment times. Please contact us by phone at (800) 590-2738 or email us at support@electricbikeparadise.com with any questions you may have.
Normally, Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if product is in stock, however, due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders. Order processing times of some brands can take up to 7-14 days. This is an industry-wide issue caused by the high demand of our products due to Covid-19 and the strain on supply chains. We appreciate your patience and understanding. Please see the specific brand shipping policy for current estimates of order fulfillment times. Please contact us by phone at (800) 590-2738 or email us at support@electricbikeparadise.com with any questions you may have.
Please see below Electric Bike Paradise Shipping time Delivery Info Policy By Brands
Any questions please email us at support@electricbikeparadise.com.
- Shipping Date
- Delivery time
- Shipping Company
- Free shipping
- Shipping area
We Ship Nationwide except Hawaii & Alaska.Puerto Rico and Canada
As customer in Hawaii , Puerto Rico，and Canada, please email to support@electricbikeparadise.com. All of our products are shipped by UPS Ground . More than 10 bikes will send by the Truck.The truck company will call you once it arrives to your destination terminal to schedule delivery time and date with you. Please make sure that someone will be present to receive the items and that you give us a valid day time phone number for them to contact you. Also be sure to fully inspect the shipment when it arrives and notify the driver of any damage or missing pieces.- PICK UP FROM THE WAREHOUSE IN Placentia CA
If you wish to pick up your order directly from the warehouse, please contact us to set up a pick-up date and time via email support@electricbikeparadise.com.The warehouse is so busy in those days,we only provide the pick up service.It is not cover the assembley service.Please attention!
- HOW TO ASSEMBLE NAKTO EBIKES
NAKTO Electric Bikes are shipped 95% assembled. When you receive your bike, you just need to attach the front wheel, set up the handlebars and screw in the pedals, it is very easy .More assembly video please check our YouTube Channel here !
Orders made on Saturdays, Sundays and holidays will be processed on the following business day.
* Please note that during holiday or busy season, there might be a delay in shipping out your unit, we want to make sure that your unit is completely checked before it leaves our warehouse.
Warehouse CA
Placentia Warehouse:
1683 Sierra Madre cir, Placentia, CA 92870
The table and map below will guide you to estimate your expected delivery date.
|
Your State |
Expected Delivery Time |
|
AZ, CA, CO, MT, NM, NV, OR, UT, WA, WY |
2-4 business Days /+1-2 Business days for Ready to Ride. |
|
AL, GA, IL, IN, LA, MI, MN, MO, ND, OH, OK, SD, TN, TX, WI, IA, AR, KS, NE |
4-6 Business Days/ +1-2 Business days for Ready to Ride. |
|
KY, ID, MS, NC, SC, VA |
5-8 Business Days +1-2 Business days for Ready to Ride |
|
CT, DC, DE, MA, ME, NH, NY, RI, VT, WV, FL, MD, NJ, PA |
7-9 Business Days +1-2 Business days for Ready to Ride |
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
Order Confirmation:
- You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
- As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
- If your item is on backorder or unavailable, we will reach out to you via email.
- If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
Order Shipment:
- If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will ship within 1-2 business days from the date of your order.
- We will send you the tracking information within 24 hours to the email address you provided when checking out.
- We ship via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Mostly, all orders will ship in the next business day and delivery time varies between 3-10 business days if product is in stock (Due to increased order volume and the impact of COVID-19, it may take longer than usual to fulfill orders).
- Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost.
- We do not offer Cash On Delivery.
- A phone number is required by the freight company so a delivery appointment can be made.
- Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.
- A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
- Note to international customers: You are responsible for any and all duties or taxes that may apply. (see details below)
- Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
- As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
- To avoid a delay in receiving your order from customs, consider the following:
- Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
- We do not refund original shipping charges for goods that are refused for delivery at customs.
- We will deduct all additional fees resulting from refused international shipments from your refund.
- If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
- If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
- We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
- If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@electricbikeparadise.com.
Damages:
- Please inspect the packaging of your items when they arrive.
- If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.
- If your item(s) do arrive damaged, please send photos to support@electricbikeparadise.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
- All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
- If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
- If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Backorders:
- From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
- The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
- If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
- Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.
Important Freight LTL Shipment
- When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
- You need to be at the delivery address during the delivery window to receive and sign for the item.
- The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
- Please make sure the phone number you entered at checkout is a good number to contact you at.
- Don't screen your calls until your item has been delivered.
- The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
- Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):
- Carton damage requires visual inspection of contents of the unit.
- Electric Bike Paradise recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Electric Bike Paradise immediately.
- IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
- Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Carton packaging has excessive damage with the exposed product:
- Refuse shipment
- Sign carrier paperwork: “Carton damaged and refused”
- Notify Electric Bike Paradise immediately.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@electricbikeparadise.com.
Returns, Refunds, Cancellation, and Pre-Order Policy
ElectricBikeParadise.com is committed to providing the best customer service in the Electric Bike industry. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
Electric Bike Paradise 30-Day Satisfaction Guarantee Return Policy
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 30 days of delivery date.
- There is a 15% restocking fee.
- Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
- We will refund the product price minus any applicable fees and charges.
- Original shipping charges are non-refundable.
- You are responsible for any return shipping charges.
- Refunds will be applied to the same payment method used when original purchase was made.
The Following Cannot Be Returned
- Products which are eligible for parts under manufacturer warranty
- Products that have had their original manufacturer packaging opened
- Products that have been out of their original manufacturers' packaging
It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return request must be submitted in writing and sent to support@electricbikeparadise.com
*Exclusions
Electric Bike Paradise works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under "Returns" tab on the product page and below:
Electric Bike Paradise Returns Policy By Brands
1.No returns after 14 days of receiving.
2.To be eligible for a return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it. Box must be sealed and unopened.
3.If it is not the resonable return, Customer pays $150 shipping fee (this is with held from refund).
4. If the NAKTO ebike you bought do not have any quality problem , customer need to pay up to a 20-35% restocking fee depand the ebikes evaluation when it reach to the wearehouse (this is withheld from refund)
5.But when you ebike has quality problem, we could help you to solve all problems. Also we have 1 year warranty service.
6.A replacement of entire ebike could be happened within 30 days of receiving of the NAKTO E-bike while the product carries manufacturing defects and could not be fixed after a reasonable trial
7.In cases an entire replacement ebike be issued, the original ebike may have to be shipped back to the NAKTO E-BIKE facility for inspection/repairs before a new bike is sent out. Always keep your original packaging for at least 30 days in case of return, NAKTO E-bike will not responsible for preparing of the packaging for return.
8.All return must contact the original seller. If you bought from one of our online dealer ,Ebay, Amazon, Walmart store,please contact the store seller.
To be eligible for a return, your item must be within 2-week period.You must keep the original packaging and must be repacked back into the original packaging when you send it back to us. Meanwhile, we promised that all the electric bikes our customers received are brand new, we will never sell any open-box, refurbished or clearance bikes to you, as well as batteries. So please note that all the returned bikes, customer need to pay up to a 20-35% restocking fee depand the ebikes evaluation when it reach to the wearehouse and the shipping fee $150 (this is withheld from refund)
How to return
Contact our Customer Service to approve the return within 2 weeks. we have helpful suggestions if you are considering a return due to performance of the item, sizing, or for any other reason. Keep in mind that an exchange for an NAKTO product better suited to your needs is also possible. After the 2-week period expires, the product cannot be returned to NAKTO.
All returns must be repacked back into the original packaging when you send it back to us.
Once the Return Authorization is issued, we will provide you with a return shipping label and a date when the UPS will stop by to pick up the product.
Once your return is received, we will process refund in 10 working days. Your refund will be credited back to your original method of payment.
Once your refund has been processed, it will take 7 to 10 business days for your bank to process the credit and apply it to your account.
Notice: the customer must have written Return Merchandise Authorization (RMA) number from NAKTO. If a customer sends a return without it a refund will not be issued and the customer will have to pay shipping to get the item returned, or, sacrifice the item.
- If your return is approved you will receive an email from us with return instructions.
- Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
- We recommend taking a picture of the package and/or the item before shipping.
- Ship the package. We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
- Please provide us the tracking number.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.
QUESTIONS? EMAIL US: SUPPORT@ELECTRICBIKEPARADISE.COM
CANCELLATIONS
You can cancel your order free of charge up to 1 hour after the order was placed and if the order has not been physically shipped.
All unshipped orders canceled after 1 hour are subject to a 5% cancellation fee because we incur costs from our credit card processing company after we confirm your product is in stock and capture the payment for your order.
If your order has been shipped, the standard return procedure applies.
Refunds will only be issued to the original credit card that you use when placing your order.
PRE-ORDERS
We rely on just-in-time fulfillment from our suppliers to provide you with a vast array of products for sale at low factory-direct pricing. This allows us to cut the costs of overhead and middle-men and pass those savings onto you. Sometimes, products are so popular that they go out of stock before the next shipment arrives at our suppliers warehouse.
If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available.
If you can't or don't want to wait, you can choose an alternative product. At that point we will either charge or refund you the difference, update your order, and ship out the alternative product.
If you don't want an alternative product, you can cancel your order without any cancellation fee.
If you choose to accept the ETA and wait for your product, you order will be placed on pre-order status. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives.
If you choose to cancel your order after you have confirmed your pre-order, and it still hasn't shipped yet (like in the case that it gets delayed further) then you will be charged the 5% cancellation fee we must charge to recoup the losses we incur from our credit card processing company when we issue refunds.
If you choose to cancel your pre-order after the product has shipped, the normal return policy applies.
Thanks for your understanding.
QUESTIONS? EMAIL SUPPORT@ELECTRICBIKEPARADISE.COM
DAMAGED MERCHANDISE
In the event of damage to your product in shipping, please contact support@electricbikeparadise.com to arrange for replacement and pick-up of the damaged Electric Bike Paradise. Please refer to our Shipping Policy for more details.
EMAIL: SUPPORT@ELECTRICBIKEPARADISE.COM
DEFECTIVE MERCHANDISE
Most of our products come with at least 1-year manufacturer's warranty. The warranty information can be found under "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
EMAIL SUPPORT@ELECTRICBIKEPARADISE.COM
PLEASE READ!
It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.
We work very hard to ensure that we offer the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.
To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates, holiday sale, and "buy one, get one free" offers are not eligible
- The item must be in stock on the competitor's website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
If you want to check if we can price match a product before you place your order, please contact us.
The Following Brands Are Excluded:
Welcome to Electric Bike Paradise
We are passionate about Electric Bikes or Electric Scooters. We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the Electric Bike market. Our customers include recreational cyclists, daily commuters, elderly, and obese who are seeking to be healthy and physically fit. Our customers are seeking an electric bike or scooter or skateboard to enjoy daily adventures, explore more, reduce stress, improve their heart health, avoid arthritis, improve their breathing, lower the impact on their knees during exercise, improve their sleep, improve their immune system, lower their risk of diabetes, boost their energy level and lose weight.
What sets us apart from the rest? Large generic retailers lack the specialized knowledge to answer specific questions on assembly warranty and product benefits and features. We know our Electric Bikes inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.
Our Commitment To You
- World-class customer service.
- FREE shipping to the lower 48 USA on every order and no sales tax outside Wyoming.
- Most Electric Bikes, Scooters, Wheelchairs, and Skateboards come 95% assembled with very little assembly required. *Some exclusions apply. Please see product page for details.
- We guarantee that our prices are the lowest online.
- We have been in business since 2010 and have thousands of satisfied customers, see what they had to say here!
Our Mission: "To Help You Get Healthy and Physically fit"
At Electric Bike Paradise, our mission is to help you get healthy and physically fit. Electric Bikes have allowed recreational cyclists, daily commuters, elderly, and obese to be healthy and physically fit. We want to help you enjoy daily adventures, explore more, reduce your stress, improve your heart health, avoid arthritis, improve your breathing, lower the impact on your knees during exercise, improve your sleep, improve your immune system, lower your risk of diabetes, boost your energy level and lose weight.
We believe Electric Bikes are revolutionizing the way people enjoy their day while cycling. With the increasing popularity of the Electric Bikes and Scooters, everybody's specific needs can be met.
We provide the following value-added benefits with every order:
- 100% Secure Shopping
- We Value Your Privacy
- Trusted Brand Names
- Authorized Online Dealer
- Best Return Policy
- Free Shipping Every day
- Low Price Guarantee
- Satisfaction Guarantee
- Courteous Sales Experts
- Lucrative Affiliate Program
Worried About Price?
- We are an authorized dealer for our suppliers and we ship directly from their warehouse.
- With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
- We offer fast free shipping zero taxes anywhere except for Wyoming, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.
We understand buying an Electric Bike, Scooter, Wheelchair, or Skateboard is a significant investment so we want to make the buying process as easy as possible for you.
Go ahead and place your order today and if you have any questions give us a call or email us at support@electricbikeparadise.com.
How We Give Back To The Community
We love to give back to our community. From assisting health enthusiasts choose their perfect rides to helping less fortunate communities, we've done it all. Our love for electric bikes extends far beyond our local community. We want to help the world. We've partnered with People For Bikes and World Bicycle Relief to help people not just in the USA but around the world live a better life with the help of an Electric Bike. It's amazing what a difference an Electric Bike can make to a person's life. Watch this video to learn more about what the People For Bikes and World Bicycle Relief does for the communities.
People for Bikes
World Bicycle Relief
We donate a portion of our profits to People For Bikes and World Bicycle Relief. All proceeds go to help the people of small communities get a bicycle of their own, to help promote a healthier future with biking, and help themselves create a better and healthier lives.
Meet The Founder
The owner, Trevor, is from Seattle, Washington and started selling bicycles, electric bikes, and electric scooters online in 2010 and eventually built Electric Bike Paradise to serve customers all over the USA.
Picture above: Trevor and friends riding bicycles through the countryside in north Vietnam, 2019.
In 2013, Trevor was introduced to Electric Bikes when he was in college. He was selling fixed gear bikes and road bikes, beach cruiser bikes, and tandem bikes on eBay and Amazon and went to buy a used fixie bike from a seller on craigslist to use as a personal commuter bike. That seller happened to be Tim, the founder of BMEbikes. He met Tim and his brother who showed Trevor the electric bikes they were creating as a side-project in the back of their car turbocharging business in Northridge, California. Tim let Trevor test ride an electric bike and Trevor was blown away. It was like a cross between a motorcycle and a bicycle but all-electric and super quiet. Trevor went online to start looking for suppliers of electric bicycles and he found his first supplier of electric bikes, X-treme Electric Bikes. Since then, Trevor and his team of dedicated customer service and online store management assistants have shipped over 100,000 bicycles and e-bikes to customers all around the world.
Up until this point, Trevor had no idea Electric Bikes even existed. He did some searching online but couldn't find an online store that was easy to shop or had a wide-selection and educational articles to help him learn about Electric Bikes. He decided to start a website called Electric Bike Paradise, the one you're on right now, to help those who want to shop, browse, and learn all in one place.
Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Operating online-only means we can offer all this without sacrificing any of the things that made us excited to start this business in the first place like being able to travel and help people all over the world.
Our Customer Support Team
Our team operates out of an office space in Wyoming and due to COVID-19 most of our team now works remotely from home. In order to keep our prices low and make our fulfillment processes as efficient as possible, all of our products now ship directly from our supplier's warehouses which are located throughout the continental USA.
Our Warehouses
Our supplier's warehouses are located strategically throughout the continental USA. Every supplier we work with ensures product quality and packing quality before each shipment. The carriers we use to ship the products are carefully chosen from their history of speedy delivery capability and their care in the delivery of packages without damages.
How To Contact Us
You can call our customer support and sales team Mon-Fri at 8am-8pm EST at (800) 590-2738.
You can chat live with our customer support and sales team Mon-Fri 8am-8pm EST, just look for the button in the lower-right corner that says "Chat with us."
You can email our customer support team and sales team: support@electricbikeparadise.com and we will reply within 1-2 hours during regular business hours Mon-Fri 8am-8pm EST.
You can write to us:
5830 E 2nd St, Ste. 7000 #715
Casper, WY 82609
We hope you enjoy our Electric Bike as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.
If you want to learn more about Electric Bikes, why you should get one, what they are, how they work, and when the best time to get one is, check out our Electric Bike Buying Guide.
If you're considering getting an electric bike, electric scooter, mobility scooter, electric wheelchair, or bicycle but don't have the cash or credit available to pay for one right now, you may be thinking about other financing options. We offer one of the best financing programs in the industry.
We have partnered with the best financing companies to give you the best chance of qualifying for credit. You will be required to apply for financing. You will fill out a credit line application. You are subject to credit approval.
Electric Bike Paradise has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.
You'll usually get a decision within seconds and be able to purchase that brand new Electri Bike Paradise of your dreams right from our website shipped directly to your door as fast as 3-10 business days. You have three options for financing: Paypal, Klarna and Shop Pay Installments.
What types of financing options does Klarna offer?
- Flexible Month-to-Month: Flexible Month-to-Month purchases are standard purchases with no fixed term commitment, similar to a traditional credit line. You decide what’s best for you; you simply need to make at least your minimum monthly payment. These are also sometimes called “standard purchases.”
- Planned Payments: Planned Payments is a promotional offer which allows eligible orders to be purchased with a reduced APR. With planned payments, you will have a fixed monthly payment. The APR varies based on the current available promotions.
- No Interest If Paid In Full: No Interest If Paid In Full is a promotional offer in which interest is deferred during the promotional period. If the entire balance is paid before the expiration date, no interest will be charged. Keep in mind, you still need to make at least your minimum monthly payment. These are also sometimes called “deferred interest purchases.”
Select Klarna at Checkout to see if you qualify.
How to apply for Klarna financing?
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On product page select Add to Cart.
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On shopping cart page select Secure Checkout.
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- Fill out form with your personal information.
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Select Continue to shipping method.
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Select your preferred Shipping method.
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Select Continue to payment method
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Select Slice it. Pay over time with Klarna.
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Select Complete Order.
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- Select preferred monthly payment options that are available. (Please note that monthly payment options are dependent on your cart balance and what Klarna decides to offer, we cannot change the financing options)
Examples
or
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Click Place Order.
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- Fill out form.
- Click Continue.
- Know instantly if you are approved for financing with Klarna.
- Receive a confirmation email outlining your purchase, due date(s), and other useful information once your product ships out.
- Contact Klarna customer service at any time with questions about your purchase.
- Contact support@electricbikeparadise.com or (800) 590-2738 if you have any questions. We are happy to help! :)
What types of financing options does Paypal offer?
The world-renowned recognized and respected leader in financing, PayPal, has offered customers of Electric Bike Paradise an exclusive deal to get financing for any Electric Bike over $99. NO INTEREST IF PAID IN THE FULL WITHIN 6 MONTHS!
PayPal Credit is a reusable credit line available on purchases at thousands of stores that accept PayPal. It's also available for purchases on eBay and exclusively at thousands of other online stores. Plus, it comes with the same security and flexibility you trust from PayPal.
If applying for Paypal Credit you will need to have a Paypal account or create one.
PayPal Credit is subject to credit approval as determined by the lender, Comenity Capital Bank, and is available to US customers who are of legal age in their state of residence. Promotional offers may not be available for purchases made on a mobile device.
The financing lasts for 6 months and is only valid on approved credit.
How Do I Apply for Paypal Financing?
(Please read the entirety of the instructions before you email or call. The next step may answer the question you have about the steps before it.)
- Choose the product you want to purchase.
- Click the ADD TO CART button on the product page:
- Click the CHECKOUT button:
- Fill in your information:
- Click the CONTINUE TO SHIPPING METHOD button:
- Choose your shipping method.
- Click the CONTINUE TO PAYMENT METHOD button:
- Choose PAYPAL option:
- Click the COMPLETE ORDER button:
- A pop will be displayed on the screen that will redirect you to PayPal, if you have a pop-up blocker make sure to disable it. You will need to sign into Paypal if you haven't. If you don't have a PayPal account you will need to create one.
- Click APPLY NOW button: (hover your mouse over Apply Now)
- You will be prompted to fill in your information:
- Billing & shipping address
- Your date of birth
- Last 4 digits of your social security
- Phone number
- Click NEXT
- Read PayPal's Credit Terms & Conditions:
- Click AGREE AND APPLY:
- You will receive an instant approval:
OR
- You will receive an instant denial. Electric Bike Paradise has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.
What Is The Option To Pay In Installments on Shop Pay ?
- Add items to your cart.
- Check out with Shop Pay.
- Choose to pay in 4 installments.
Your first payment is either due at checkout or 2 weeks after your purchase. The next 3 remaining installments are automatically charged to your card saved on Shop Pay every 2 weeks. Don't worry, you'll get an email reminder before each payment to remind you.
Buy now, pay later with Shop Pay
FAQs about Shop Pay Installments
No, there are no late fees if you miss a scheduled payment.
What if I make a return on a purchase made through Installments with Shop Pay?
If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following:
- A smaller payment balance on the final payment
- Less future payments on the remaining loan balance
If your refund amount is more than the amount remaining on your Shop Pay Installments balance, then you can expect to receive the difference as a refund to your original debit card or credit card payment method within 3 to 10 business days.
Which payment methods are accepted if I use the option to pay Installments on Shop Pay?
The installments option on Shop Pay is available on debit and credit cards.
Have more questions?
- For questions about installment payments on Shop Pay, visit shop.affirm.com/help.
- For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.
If you have any issues with your product, please call us at (800) 590-2738 or email us at support@electricbikeparadise.com and we will assist you in filing a warranty claim with the manufacturer. Each manufacturer we stock has a different warranty, so please read the warranty that pertains to the specific manufacturer for which your item pertains.
Electric Bike Paradise Warranty Policy By Brands
NAKTO Electric Bicycle Warranty Policy
One Year Warranty
Shipping Damage claims
Shipping damages must be reported to NAKTO E-BIKE within 48 hours after shipments arrivals. IMMEDIATELY inspect your product(s) for damage. Freight damage claims are extremely time sensitive. We will not accept freight damage claims later than 7 days from reception of products. Note any damage to your products on the Bill of Delivery before you and the driver sign-off on the shipment. Take pictures of any damage that is found, and date the images when possible. Keep all packaging and paperwork until the inspection process is complete. Please contact our Technical Support for return/replacement instructions
NOT included in the warranty
NAKTO E-bike will not replace any part without first seeing photos or video of the damaged part. We will not offer warranty service to second owners. We will not replace any part damaged by the user. We will not pay for any third party service or part replacement unless agreed by NAKTO E-bike upon prior to the fix.
This warranty does not include consumables or normal wear and tear parts after 30 days including but not limited to wheels, pedals, chain, spokes, tires, tubes, brake pads, and grips. This warranty also does not cover damages caused by not proper assembly and maintenance required by NAKTO E-bikes, including but not limited to proper adjustment of the bike after assembling, proper storage of the e-bike, proper charging of the battery and use of the e-bike. Please note that this NAKTO E-bike is not set for extreme use including contest and water wading.
NAKTO E-bike will not cover any damage that may occur during shipping if the owner sets up their own shipping option or if the bike is shipped using a freight forwarder or similar service.
Terms of warranty
This warranty only applies to the original owner of a NAKTO E-BIKE products. This warranty does not cover any damage or defects resulting from failure to follow instructions in the owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, wear and tear, installation of parts or accessories not originally intended or compatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance. NAKTO E-bike will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. In no event shall NAKTO E-BIKE be responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products.
CLAIMS
All claims to this warranty must be made through NAKTO E-BIKE.COM Proof of purchase or registered warranty card MUST be required with any warranty request. Before making a warranty claim, we suggest that you contact our technical support service team as there may be a simple fix for your problem. Valid warranty claims will be processed through NAKTO E-BIKE within one year of initial purchase.
It is beautiful. I haven't used the electric part of it and I can't make it around the block on my own power. Ha. It is very heavy. I wanted a solid bike and I am very happy.
I have enjoyed this bike several weeks now and I am impressed with its stability and overall performance. For the money it's hard to beat.
Awesome bike, it has allowed me to continue bike riding given my 80+ years. I have had it for a week now and have gone distances I haven't traveled in years. The quality is excellent and the assembly is straight forward. Fortunately the complicated rear assembly was completely done.
Nakto Super Cruiser 36V/12Ah 500W Fat Tire Electric Bike SupXB261214
Call Us Now for Personal Assistance or a Price Match:
(800) 590-2738
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- No Sales Tax
- Lowest Price Guaranteed
- Easy Returns
Sale Ends: 11:59PM EST
Our Customers Love Us
from 4098 reviewsGreat product, but even greater service from electric bike paradise! Bikes arrived in perfect shape in 3 days!!!
Great bike but do not order the optional gel seat cover as it does not fit these bikes.
I love this bike and I had a minor issue and the customer service was prompt and they honored their warranty completely, so I tell all my friends and family to purchase a Green Bike USA if your going to purchase an E bike I also own a Lectric E bike but I only ride the Green Bike USA, the difference is such a more comfortable ride and more power so spend a little more a get a Green Bike USA you’ll be glad you did. Five stars!
Could not get comfortable or stay that way long. Put stock seat back on . This seat not meet for my bike or butt l
Testing to see if they dont allow low star reviews. I just submitted one and it didn't show up
This is a fantastic bike. Well worth the money. I rode 19 miles today. Still had 1/3 battery remaining. Very comfortable!
Over 30-mile battery life on pedal-assist 3!
Fast delivery in under a week coast to coast. Easy to assemble and more than I hoped. Love it!
I love this bike. I have put over 1200 miles on it and still ride like the first day. People stop me to take pictures with my bike!
Super fast shipping! I received a tracking number on a Monday and received the bike the next day via UPS. Assembly is extremely easy and the bike performs great. I had to make a few small adjustments to the derailleur to keep the gears quiet in all gears but everything on the bike feels solid. Looking forward to many miles.
Shipping? Quick -arrived within a few days of ordering
Assembly? I assembled it within just a couple of hours!
Riding? Freaking awesome. Well worth the headache of assembly. Even without power assist, this bike is the best bike I have ever owned.
It rides great in rough areas! The battery lasts long! It goes up steep hills great I went thru three electric bikes before and this is the best electric bike I have gotten!
I got this for my husband and he loves it.
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