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Frequently Asked Questions

How fast do you ship out?

Usually within 1-2 business days. However, if an order is a pre-order or custom order, the lead time will be noted on the product page. 

How can I contact you?

We are available 8am-8pm Monday-Sunday EST. You can reach us at (800) 590-2738. We are also available via live chat or email support@electricbikeparadise.com.

When will I receive tracking for my order?

As soon as your package ships out, you will receive an email notification that includes tracking info for your order. If your order ships UPS or Fedex, you'll be able to click the link to track your package online. If your order ships via LTL freight, then you'll need to go to the freight company website and enter your tracking number to see the status of your package. Please note with most LTL freight shipments that an appointment will need to be set with the freight company prior to delivery. You can expect to receive a call from the freight company to set up your delivery appointment. 

How long will my order take to arrive?

Usually between 3-10 business days depending on the shipping method. If the product ships via UPS or Fedex, it usually arrives within 2-5 business days. If your order ships via LTL freight, it will take a few extra days depending on various factors. If your item is a pre-order or custom order it may take longer as well. We will contact you and let you know if that’s the case.

Which courier will deliver my package?

We ship via UPS, FedEx, and various LTL freight companies. It usually depends on the size and weight of the product as to which method it ships. If you are unsure, please ask us about a specific product via phone, email, live chat, or the questions and answers section on every product page.

If something is out of stock can I back order or special order it?

Yes! Please contact us by phone to place your order. (800) 590-2738 Mon-Fri 8am-8pm EST.

Can I place my order over the phone?

Yes! We are available 8am-8pm Monday-Sunday EST. You can reach us at (800) 590-2738 or via email or live chat.

Do you accept insurance?

No, we do not accept insurance but you have three options for financing: Paypal, Klarna and Shop Pay Installments.

Do you offer free shipping?

Yes, we offer free shipping on all orders except international orders or orders shipped outside the continental 48 USA.

Do you ship internationally?

At this time we don't offer international shipping directly through the website because each order requires a special shipping price quote. If you live outside the continental USA please call us or write us to get a shipping price quote.

Do you have a showroom?

We operate out of an office/warehouse in Wyoming and at this time we are not set up as a showroom. Our entire catalog selection is online. We have warehouse locations across the USA where products ship from.

Are electric bikes legal in my state?

There was a federal mandate released which sanctions e-bikes under 750W and 20mph to be legal to be used on public roadways without licensing or insurance. You can read more here

Are your electric bikes manufactured in China?

Yes, almost every e-bike is manufactured in China or Taiwan these days due to the lower cost of production and manpower and high technological industrial infrastructure to handle large volumes of product manufacturing.

What does twist throttle mean?

It is basically like having a motorcycle throttle where you twist a small portion of the inside handle in a backward direction to engage the motor and power the e-bike forward.  

Is it worth getting an electric bike?

For those cycling to work, for work, or just for fun, they are a valuable purchase. The motor assistance allows you to arrive on time or just enjoy your ride, but a bit less sweaty than you would if you rode a non-motored bike. 

How much does a good electric bike cost?

Generally, electric bikes will range in cost from a low of $600 to over $8000. Not many high-quality ebikes can be had for under $1000, with the lower quality components being the main issue, while most mainstream ebikes that come with high-quality parts and components, stronger motor and battery combination, and additional custom features cost between $1500 – $4000.

Are electric bikes street legal?

Electric bikes are as street-legal as traditional human-powered bicycles. You may use them on roadways, bike paths, and bike lanes. However, the maximum speed of a motor-powered electric bike must not exceed a certain speed threshold that is usually around 20 mph. However, this depends on state laws, so be sure to read our article on what states are electric bikes legal.

Do you have to pedal with an electric bike?

So to answer the big question: yes, you do need to pedal an electric bike if you want to enjoy the benefits of cycling but with a little less physical effort. However, many electric bikes come with twist or thumb throttles that allow you to ride them without pedaling. Read more about the classes of electric bikes to find out which one is right for you. 

How long do Ebikes last?

An e-bike can last from upwards of 3 to 5 years or longer depending on the quality of the components, your treatment of the e-bike, and how often you care for it. The main things that result in the inability to make your e-bike last any longer are related to the electronic components breaking down and your ability to find replacement parts when they do. Since the e-bike industry is constantly evolving, sometimes it's hard to find electronic parts that work for an e-bike that is 3-5 years old. Luckily, if you buy from us, we will almost always be able to get you replacement parts because we work directly with the manufacturers and can get replacement parts for older models at a fraction of the price of conventional retailers. 

What to know before buying an eBike?

Know what you'll use it for as there are many different e-bike styles to choose from. They can weigh a lot more than a regular bicycle, so keep in mind the weight and how you will plan to use it. If you want to bring it with you on an RV trip, for example, make sure it's not too heavy for you to lift onto your rear e-bike rack by yourself. Top speed matters a lot depending on how you plan to use it. If you use it on mostly flat terrain, you'll probably hit the top speed with a moderate-sized rear hub motor like 300-500W, but if you go up a lot of hills, you need something with more torque, and a higher-watt output 500W-750W mid-drive motor will also help give you that extra torque you need to get up those steep hills. Compare mileage per charge.  If you are going into the backcountry, for instance, make sure to get a high amp-hour (AH) battery pack model as the higher the battery capacity, the farther you can go. You get a good workout, so be sure to get the accessories you need to hold a water bottle and some energy bars for longer rides. They're more fun than you'd expect! An e-bike is kinda like if a bicycle and a motorcycle had a baby, but it is all-electric and street-legal just like a regular bicycle. 

How fast do e-bikes go?

Unlike MTBs or road bikes, an e-bike comes with a motor that can optimize your speed when riding. An average electric bike can be as fast as 20mph. However, electric bikes can only go as fast as 28mph and do not go more than this figure. Even the most powerful electric bikes will only limit the motor to 28mph. 

How fast does a 1000W electric bike go?

Roughly 35mph. While it might not seem that fast when compared to driving, a 1000-watt e-bike equates to a speed of roughly 35mph. These powerful e-bikes are typically used for off-roading activities and rough terrain, as opposed to a routine commute.

Are 1000W Ebikes legal?

In which states are 1000W Ebikes legal? Six states specifically allow eBikes to have a max power of 1000W; these are Georgia, Kansas, Minnesota, Oklahoma, Oregon, and Virginia. Only two states, Florida Mississippi, currently have no max power limit for electric bikes. See our full list of state laws regarding electric bikes.

How long do electric bike batteries last?

Batteries on new electric bikes can last anywhere from two to five years. The lifespan of an e-bike's battery is determined by three main factors: the type and brand of battery being used, how many times the battery has been charged during its lifetime, and the care of the battery. To make your e-bike battery last longer, be sure to fully charge it before your first ride, then keep it fully charged after each ride. Store the e-bike battery at room temperature, not too hot or too cold. Keep the e-bike battery out of standing water. Rain is usually ok on an e-bike battery, but be sure to wipe off the water when you store it after your ride. 

Does my credit card get charged when I place the order or when it ships out?

Your credit card will be charged if the item is in stock and ready to ship out. If the item is out of stock, or is on pre-order status or is a custom order or a built-to-order product with an extended lead time, we will contact you first to confirm if you want to reserve it, and if you confirm, your credit card will get charged and the e-bike will be reserved to ship to you as soon as it arrives back in stock.

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