Frequently Asked Questions
How fast do you ship out?
Usually within 1-2 business days. However, if an order is a pre-order or custom order, the lead time will be noted on the product page.
How can I contact you?
We are available 8am-8pm Monday-Sunday EST. You can reach us at (800) 590-2738. We are also available via live chat or email firstname.lastname@example.org.
When will I receive tracking for my order?
As soon as your package ships out, you will receive an email notification that includes tracking info for your order. If your order ships UPS or Fedex, you'll be able to click the link to track your package online. If your order ships via LTL freight, then you'll need to go to the freight company website and enter your tracking number to see the status of your package. Please note with most LTL freight shipments that an appointment will need to be set with the freight company prior to delivery. You can expect to receive a call from the freight company to set up your delivery appointment.
How long will my order take to arrive?
Usually between 3-10 business days depending on the shipping method. If the product ships via UPS or Fedex, it usually arrives within 2-5 business days. If your order ships via LTL freight, it will take a few extra days depending on various factors. If your item is a pre-order or custom order it may take longer as well. We will contact you and let you know if that’s the case.
Which courier will deliver my package?
We ship via UPS, FedEx, and various LTL freight companies. It usually depends on the size and weight of the product as to which method it ships. If you are unsure, please ask us about a specific product via phone, email, live chat, or the questions and answers section on every product page.
If something is out of stock can I back order or special order it?
Yes! Please contact us by phone to place your order. (800) 590-2738 Mon-Fri 8am-8pm EST.
Can I place my order over the phone?
Yes! We are available 8am-8pm Monday-Sunday EST. You can reach us at (800) 590-2738 or via email or live chat.
Do you accept insurance?
No, we do not accept insurance but you have three options for financing: Paypal, Klarna and Shop Pay Installments.
Do you offer free shipping?
Yes, we offer free shipping on all orders except international orders or orders shipped outside the continental 48 USA.
Do you ship internationally?
At this time we don't offer international shipping directly through the website because each order requires a special shipping price quote. If you live outside the continental USA please call us or write us to get a shipping price quote.
Do you have a showroom?
We operate out of an office/warehouse in Wyoming and at this time we are not set up as a showroom. Our entire catalog selection is online. We have warehouse locations across the USA where products ship from.
Are electric bikes legal in my state?
There was a federal mandate released which sanctions e-bikes under 750W and 20mph to be legal to be used on public roadways without licensing or insurance. You can read more here.
Are your electric bikes manufactured in China?
Yes, almost every e-bike is manufactured in China or Taiwan these days due to the lower cost of production and manpower and high technological industrial infrastructure to handle large volumes of product manufacturing.
What does twist throttle mean?
It is basically like having a motorcycle throttle where you twist a small portion of the inside handle in a backward direction to engage the motor and power the e-bike forward.
Is it worth getting an electric bike?
For those cycling to work, for work, or just for fun, they are a valuable purchase. The motor assistance allows you to arrive on time or just enjoy your ride, but a bit less sweaty than you would if you rode a non-motored bike.
How much does a good electric bike cost?
Generally, electric bikes will range in cost from a low of $600 to over $8000. Not many high-quality ebikes can be had for under $1000, with the lower quality components being the main issue, while most mainstream ebikes that come with high-quality parts and components, stronger motor and battery combination, and additional custom features cost between $1500 – $4000.
Are electric bikes street legal?
Electric bikes are as street-legal as traditional human-powered bicycles. You may use them on roadways, bike paths, and bike lanes. However, the maximum speed of a motor-powered electric bike must not exceed a certain speed threshold that is usually around 20 mph. However, this depends on state laws, so be sure to read our article on what states are electric bikes legal.
Do you have to pedal with an electric bike?
So to answer the big question: yes, you do need to pedal an electric bike if you want to enjoy the benefits of cycling but with a little less physical effort. However, many electric bikes come with twist or thumb throttles that allow you to ride them without pedaling. Read more about the classes of electric bikes to find out which one is right for you.
How long do Ebikes last?
An e-bike can last from upwards of 3 to 5 years or longer depending on the quality of the components, your treatment of the e-bike, and how often you care for it. The main things that result in the inability to make your e-bike last any longer are related to the electronic components breaking down and your ability to find replacement parts when they do. Since the e-bike industry is constantly evolving, sometimes it's hard to find electronic parts that work for an e-bike that is 3-5 years old. Luckily, if you buy from us, we will almost always be able to get you replacement parts because we work directly with the manufacturers and can get replacement parts for older models at a fraction of the price of conventional retailers.
What to know before buying an eBike?
Know what you'll use it for as there are many different e-bike styles to choose from. They can weigh a lot more than a regular bicycle, so keep in mind the weight and how you will plan to use it. If you want to bring it with you on an RV trip, for example, make sure it's not too heavy for you to lift onto your rear e-bike rack by yourself. Top speed matters a lot depending on how you plan to use it. If you use it on mostly flat terrain, you'll probably hit the top speed with a moderate-sized rear hub motor like 300-500W, but if you go up a lot of hills, you need something with more torque, and a higher-watt output 500W-750W mid-drive motor will also help give you that extra torque you need to get up those steep hills. Compare mileage per charge. If you are going into the backcountry, for instance, make sure to get a high amp-hour (AH) battery pack model as the higher the battery capacity, the farther you can go. You get a good workout, so be sure to get the accessories you need to hold a water bottle and some energy bars for longer rides. They're more fun than you'd expect! An e-bike is kinda like if a bicycle and a motorcycle had a baby, but it is all-electric and street-legal just like a regular bicycle.
How fast do e-bikes go?
Unlike MTBs or road bikes, an e-bike comes with a motor that can optimize your speed when riding. An average electric bike can be as fast as 20mph. However, electric bikes can only go as fast as 28mph and do not go more than this figure. Even the most powerful electric bikes will only limit the motor to 28mph.
How fast does a 1000W electric bike go?
Roughly 35mph. While it might not seem that fast when compared to driving, a 1000-watt e-bike equates to a speed of roughly 35mph. These powerful e-bikes are typically used for off-roading activities and rough terrain, as opposed to a routine commute.
Are 1000W Ebikes legal?
In which states are 1000W Ebikes legal? Six states specifically allow eBikes to have a max power of 1000W; these are Georgia, Kansas, Minnesota, Oklahoma, Oregon, and Virginia. Only two states, Florida Mississippi, currently have no max power limit for electric bikes. See our full list of state laws regarding electric bikes.
How long do electric bike batteries last?
Batteries on new electric bikes can last anywhere from two to five years. The lifespan of an e-bike's battery is determined by three main factors: the type and brand of battery being used, how many times the battery has been charged during its lifetime, and the care of the battery. To make your e-bike battery last longer, be sure to fully charge it before your first ride, then keep it fully charged after each ride. Store the e-bike battery at room temperature, not too hot or too cold. Keep the e-bike battery out of standing water. Rain is usually ok on an e-bike battery, but be sure to wipe off the water when you store it after your ride.
Does my credit card get charged when I place the order or when it ships out?
Your credit card will be charged if the item is in stock and ready to ship out. If the item is out of stock, or is on pre-order status or is a custom order or a built-to-order product with an extended lead time, we will contact you first to confirm if you want to reserve it, and if you confirm, your credit card will get charged and the e-bike will be reserved to ship to you as soon as it arrives back in stock.
Mobility Scooter Buying Guide
Electric Scooter Buying Guide
Best Electric Motorcycles
10 Best Electric Scooter Accessories
Best Electric Bike Accessories
Best Electric Wheelchairs
Best Beach Cruiser Electric Bikes
Best Electric Comfort Bikes
Best Electric Hybrid Bikes
Pros and Cons of Buying an eBike
Best Electric Dirt Bikes
Black Friday Cyber Monday Deals
Eco-Friendly Ways to Explore New Cities
5 Tips for a More Environmentally Friendly Vacation
Pros of Buying an Electric Bike
Health and Environmental Benefits of Riding an Electric Bike
Best Electric-Assist Bikes
How Electric Bikes Help You Stay Fit and Healthy
Best Electric Mopeds
Best Class 1 Electric Bikes
I am plamming to send a cideo of my electric bike and amazing products you offer to make my cycleing more exciting and safe. Tech is not my strong suit bare with me
REAL PLEASED WITH THE BIKE SO FAR MY WIFE LOVE' S IT !
Electric Bike Paradise. Deliverd my bike within a week. No broken or missing parts. No damage what so ever. Bike went together nicely. Adjusted the brakes, aired up the tires, charged battery and away I went on my first electric bicycle. I live in the mountains. Lots of hills. The vortex flew right up them. Damn bike is a lot faster then anticipated. Rode well cornered good. No complaints at all. Thank you Electric Bike Paradise.
I am very pleased with my scooter. It’s been fun to ride and seems sturdy!
I was looking for a new bike to replace my 36V bike in order to get more power and longer rides. I did not want a fat-tire bike. This bike fits the bill perfectly. Throw in the stunning looks makes this an awesome bike. Adding the custom Ecotric Seagull rear rack and a mirror completes this package. I have done numerous 12 mile rides that barely move the battery meter. I did a 31 mile ride (with a fair amount of altitude changes) that still left me with two bars on the battery meter. I found that I like 3 PAS modes instead of the default 5. I usually ride at PAS 2 with an occasional switch to PAS 3 for long uphills. I was surprised by the way the throttle works. The amount of throttle power is determined by the PAS mode. PAS 1 = 7 MPH max; PAS 2 = 12.5 MPH max and PAS 3 = bike limit max. This is different than previous bikes I've ridden where the throttle max is not determined by the PAS mode.
The build quality seems fine so I would recommend this bike to anyone wanting a head-turning, powerful bike with great power and long range.
I researched tons of bikes and reviews all over the world and was looking for something economical in case case I didn't like the bikes and I didn't have to spend that much money. The bikes were excellent and are used every day and I paid with bitcoin prior to the crash (about $560) Great bikes and quality. Most all similar were about $1,600 or more at my local bike shop. Watch the YouTube assembly video for Nakto bikes.... it's great.. even tells me which screw not to over tighten or it will strip... and mine did but was minor. I bought 2... was a good buy!
Using for commuting, this scooter has stood up to tons of abuse. Highly recommend!
Love the freedom I get without having to pay for gas.
Love, love, love this scooter - honestly, the best large purchase I've ever made!
Bike was easy to assemble. Everything worked. Fun to ride!
This is a fantastic bike. Well worth the money. I rode 19 miles today. Still had 1/2 battery remaining. Very comfortable!
Fast delivery in under a week, coast to coast. Easy to assemble and more than I hoped. Love it!
I love this bike. I have put over 1200 miles on it and still ride like the first day. People stop me to take pictures with my bike!
Super fast shipping! I received a tracking number on a Monday and received the bike the next day via UPS. Assembly is extremely easy and the bike performs great. I had to make a few small adjustments to the derailleur to keep the gears quiet in all gears but everything on the bike feels solid. Looking forward to many miles!