Frequently Asked Questions
How fast do you ship out?
Usually within 1-2 business days. However, if an order is a pre-order or custom order, the lead time will be noted on the product page.
How can I contact you?
We are available 9am-5pm Monday-Friday EST. You can reach us at (800) 590-2738. We are also available via live chat or email email@example.com.
When will I receive tracking for my order?
As soon as your package ships out, you will receive an email notification that includes tracking info for your order. If your order ships UPS or Fedex, you'll be able to click the link to track your package online. If your order ships via LTL freight, then you'll need to go to the freight company website and enter your tracking number to see the status of your package. Please note with most LTL freight shipments that an appointment will need to be set with the freight company prior to delivery. You can expect to receive a call from the freight company to set up your delivery appointment.
How long will my order take to arrive?
Usually between 3-10 business days depending on the shipping method. If the product ships via UPS or Fedex, it usually arrives within 2-5 business days. If your order ships via LTL freight, it will take a few extra days depending on various factors. If your item is a pre-order or custom order it may take longer as well. We will contact you and let you know if that’s the case.
Which courier will deliver my package?
We ship via UPS, FedEx, and various LTL freight companies. It usually depends on the size and weight of the product as to which method it ships. If you are unsure, please ask us about a specific product via phone, email, live chat, or the questions and answers section on every product page.
If something is out of stock can I back order or special order it?
Yes! Please contact us by phone to place your order. (800) 590-2738 Mon-Fri 8am-8pm EST.
Can I place my order over the phone?
Yes! We are available 8am-8pm Monday-Friday EST. You can reach us at (800) 590-2738 or via email or live chat.
Do you accept insurance?
No, we do not accept insurance but you have three options for financing: Paypal, Klarna and Shop Pay Installments.
Do you offer free shipping?
Yes, we offer free shipping on all orders except international orders or orders shipped outside the continental 48 USA.
Do you ship internationally?
At this time we don't offer international shipping directly through the website because each order requires a special shipping price quote. If you live outside the continental USA please call us or write us to get a shipping price quote.
Do you have a showroom?
We operate out of an office/warehouse in Wyoming and at this time we are not set up as a showroom. Our entire catalog selection is online. We have warehouse locations across the USA where products ship from.
Are electric bikes legal in my state?
There was a federal mandate released which sanctions e-bikes under 750W and 20mph to be legal to be used on public roadways without licensing or insurance. You can read more here.
Are your electric bikes manufactured in China?
Yes, almost every e-bike is manufactured in China or Taiwan these days due to the lower cost of production and manpower and high technological industrial infrastructure to handle large volumes of product manufacturing.
What does twist throttle mean?
It is basically like having a motorcycle throttle where you twist a small portion of the inside handle in a backward direction to engage the motor and power the e-bike forward.
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This wheelchair was in perfect condition on arrival, was easy to set up and I'm learning to drive. So far I think it was a great buy!
Adjustable Wide Angle Rearview Mirror
We finally had a chance to take our electric bikes out for a ride. We took them with us to canyonlands national Park in Utah. I must say I was startled to find out at 67 and in terrible shape I was able to bike and feel the wind rush past me and enjoy the view with very little effort. The only complaint I have is the limited miles you’re able to go without charging. It does require quite a bit of time to recharge. The feeling of being able to ride again was priceless!
Stan really likes his scooter. BUT he tried to call you numerous times. He gets transferred and put on hold, then disconnected. He wants to purchase pneumatic tires. How do we do this?
Just having fun
The bike was easy to put together and faster than I expected. I highly recommend!
Love my bike. It's very comfortable and I have had many compliments on it as it looks amazing. Easy to assemble but find the u-tube instructions as the manual is not much use. I also bought saddle baskets for it and a front basket. I can ride to town and pick up groceries no problem. Love it Love it!
The kids are having a great time on the drifter. I might just buy an e bike for myself.
I had an issue that happened during shipping that caused a part to get damaged. I was able to determine the problem, told the customer service what I found and received the replacement parts in 2 days. They care about their customers. Will buy from them again and have already told many others of their service.
It's a good scooter! We haven't had any problems with it it's been working great!
I’ve had mine for 4 years and has worked great. I have mine broke down and placed in the trunk of a Ford Fiesta car ..easy to assemble and disassemble great product! The battery working great so far!
Love this mobility scooter - very well manufactured. Unfortunately, the person I purchased this for passed before she could use it and I donated it to the hospice store. I hope someone is able to enjoy it. It should serve them well for many years.
Very fast efficient delivery. Easy to assemble (my teenage grandson did it for me). I had used a borrowed scooter (older model) for several months, and this one is even better.