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Frequently Asked Questions

How fast do you ship out?

Usually within 1-2 business days. However, if an order is a pre-order or custom order, the lead time will be noted on the product page. 

How can I contact you?

We are available 9am-5pm Monday-Friday EST. You can reach us at (800) 590-2738. We are also available via live chat or email support@electricbikeparadise.com.

When will I receive tracking for my order?

As soon as your package ships out, you will receive an email notification that includes tracking info for your order. If your order ships UPS or Fedex, you'll be able to click the link to track your package online. If your order ships via LTL freight, then you'll need to go to the freight company website and enter your tracking number to see the status of your package. Please note with most LTL freight shipments that an appointment will need to be set with the freight company prior to delivery. You can expect to receive a call from the freight company to set up your delivery appointment. 

How long will my order take to arrive?

Usually between 3-10 business days depending on the shipping method. If the product ships via UPS or Fedex, it usually arrives within 2-5 business days. If your order ships via LTL freight, it will take a few extra days depending on various factors. If your item is a pre-order or custom order it may take longer as well. We will contact you and let you know if that’s the case.

Which courier will deliver my package?

We ship via UPS, FedEx, and various LTL freight companies. It usually depends on the size and weight of the product as to which method it ships. If you are unsure, please ask us about a specific product via phone, email, live chat, or the questions and answers section on every product page.

If something is out of stock can I back order or special order it?

Yes! Please contact us by phone to place your order. (800) 590-2738 Mon-Fri 8am-8pm EST.

Can I place my order over the phone?

Yes! We are available 8am-8pm Monday-Friday EST. You can reach us at (800) 590-2738 or via email or live chat.

Do you accept insurance?

No, we do not accept insurance but you have three options for financing: Paypal, Klarna and Shop Pay Installments.

Do you offer free shipping?

Yes, we offer free shipping on all orders except international orders or orders shipped outside the continental 48 USA.

Do you ship internationally?

At this time we don't offer international shipping directly through the website because each order requires a special shipping price quote. If you live outside the continental USA please call us or write us to get a shipping price quote.

Do you have a showroom?

We operate out of an office/warehouse in Wyoming and at this time we are not set up as a showroom. Our entire catalog selection is online. We have warehouse locations across the USA where products ship from.

Are electric bikes legal in my state?

There was a federal mandate released which sanctions e-bikes under 750W and 20mph to be legal to be used on public roadways without licensing or insurance. You can read more here

Are your electric bikes manufactured in China?

Yes, almost every e-bike is manufactured in China or Taiwan these days due to the lower cost of production and manpower and high technological industrial infrastructure to handle large volumes of product manufacturing.

What does twist throttle mean?

It is basically like having a motorcycle throttle where you twist a small portion of the inside handle in a backward direction to engage the motor and power the e-bike forward.  

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