Welcome

If you have any issues with your product, please call us at (800) 590-2738 or email us at support@electricbikeparadise.com and we will assist you in filing a warranty claim with the manufacturer. Each manufacturer we stock has a different warranty, so please read the warranty that pertains to the specific manufacturer for which your item pertains. 

Electric Bike Paradise Warranty Policy By Brands

ONE-YEAR LIMITED WARRANTY

For One (1) year from the date of invoice issued by Afikim Electric Vehicles to Dealer, Afikim Electric Vehicle will repair or replace at our option with any new or
reconditioned components, free of charge, any of the following parts found upon
examination by an authorized representative of Afikim Electric Vehicle to be
defective in material and/or workmanship:

Structural Frame Components, Including:

  • Main Frame
  • Fork
  • Seat Post
  • Tiller Frame
  • Transaxle
  • Motor/Brake (electronic function ONLY)
  • Brake
NOTE: If there is an increase in the operational noise level in the transaxle, the
warranty does not apply. An increase in operational noise level usually occurs due to abusive and excessive strain on the scooter.
For one (1) years from invoice, Afikim Electric Vehicle will repair or replace at our option with any new or reconditioned components, free of charge, any of the
following parts found upon examination by an authorized representative of Afikim Electric Vehicle to be defective in material and/or workmanship:
  • Bearings
  • Bushings
  • Rubber Components (except tires)
  • Plastic components (except body)
  • Electronic Controllers
  • Chargers
  • Harnesses
  • Any other electrical subassembly
The battery is covered by a separate warranty, provided by the battery
manufacturer. The batteries are not warranted by Afikim Electric Vehicle.

TERMS AND CONDITIONS OF THE WARRANTY

For your reference, please refer to below comprehensive warranty:

1. Frame – are warranted to be free from defects in material or workmanship for entire life. Paint finish is considered consumable and is not part of the warranty.
2. Display, Controller and Motor Assembly – are warranted to be free from defects in material or workmanship for a period of 18 months from purchase.
3. Original Batteries – are warranted to be free from defects in material or workmanship for a period of 18 months from the date of purchase as follows: full replacement during the first 12 months, while replacements needed during months 13-24 are prorated as per schedule.

The battery is sealed and cannot be opened or fixed. The battery should not have a percentage of nominal charge retention of 60% or less. Misuse of the battery, negligence or attempt to open or repair it will void the warranty.
4. General: The bicycle is backed up by a 18 months main warranty, certain components listed on this chart or consumables may be subject to a different period of coverage or not included in this warranty.

5. Consumables: Components subject to wear are not covered by the warranty: Tires, inner tubes, brake lines, brake pads, basket, wheel lining tape, light bulbs, LEDS, fuses, etc.

Exclusions: The other parts are Normal wear parts which are excluded from this warranty.
If any parts happen to be damaged during shipping, please contact us immediately after shipment arrival. Electric Bike Paradise will send a replacement part at our expense and will work with you to fix the issue.
Please note that for warranty issues,the customer is responsible for the cost of labor to install warrantied components, however, we will cover the Shipping costs of warranty parts.

If the warranty is void for any reason the customer shall bear any repair or replacement costs resulting from vehicle misuse, negligence or abuse.
Always follow care and preventive maintenance procedures.
Always keep receipts from any services performed to the vehicle by an authorized distributor or service center.

The warranty will be voided by any of the following circumstances:

  1. Failure to follow all directions or recommendations listed in the user manual.
  2. Cycling collision, accident or vehicle damage caused by careless parking 
  3. Acts in violation of laws 
  4. Never registered your ebike
  5. DIY repairs on electronics
  6. Abusive use the bicycle in off-road terrain, mud, snow, water, sand, gravel and water
  7. If the bicycle is used as rental unit 
  8. Damages caused by natural disasters such as earthquakes, lightning, fire, flooding and other hazards .
  9. Rust and/or paint fading caused to heavy exposure to rain, hail, snow or direct sunlight for prolonged periods of time.
  10. Overloading beyond recommended capacity .
  11. Damages caused by nails, needles, broken glass , debris , sharp rocks or other foreign objects .
  12. If the bicycle is used but not limited to stunts, jumping from ramps, stairs or elevated ramps.
  13. If vehicle is used in competitions or racing.
  14. If vehicle has been modified for any purposes on the motor, electrical system, suspension frame, and battery.
  15. Use of other components not approved by the manufacturer.
  16. Damages resulted from improper care and handling.
Due to the nature of the product some components must be exclusive from the manufacturer such as but not limited to the battery, motor, main gauge cluster, controllers, Led headlights, brake drums or disc rotors and pads etc. Other components such as tires, tubes, saddle, racks, baskets may be used from market-ready or compatible products previous approval from the retailer or manufacturer.

Warranty Policy

Our warranty includes 12 months on motor & battery, 12 months for controller and charger.This warranty is void in its entirety by any modification of the frame, fork, or components. This warranty is expressly limited to the repair or replacement of a defective item, and said repair or replacement is the sole remedy of the warranty.

This warranty extends from the date of purchase, is offered only to the original retail purchaser, and is not transferable. This warranty applies only to Best E Bicycles purchased through an authorized dealer or distributor.

THIS WARRANTY DOES NOT COVER:

Normal wear and tear
Improper assembly
Improper follow-up maintenance
Installation of components, parts, or accessories not originally intended for or
compatible with the bicycle as sold
Damage or failure due to accident, misuse, abuse, or neglect
Labor charges for part replacement or changeover
Bikes used for commercial activities, including those in rental, demo, or security fleets.

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to support@electricbikeparadise.com, keep all original packaging and we will process an insurance claim on your behalf. UPS will not pay a claim if original packaging is discarded.


Cancellations

All orders cancelled after 24 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges.

In order to cooperate with you better(B2B), we have updated the after-sales process as follows:

1.Mid-drive motors/Hub motors:
warranty date:12+3 months,according to the production date of motors. Please send motors back to our warehouse in your local place,we will send it back with your next order after repairing . Customer need to pay the cost to our local warehouse, BTN will cover all the rest cost to send the goods back with next order. Please check production date on the products, if not under warranty,BTN will not send back to you after receive it.


2.Other electric components:
Warranty date:12+3months,according to the production date of products(controller, brake sensor,PAS sensor,display.......). Please send motors back to our warehouse in your local place,we will send it back with your next order after repairing . Customer need to pay the cost to our local warehouse, BTN will cover all the rest cost to send the goods back with next order. Please check production date on the products, if not under warranty,BTN will not send back to you after receive it.


3.Battery:
Warranty date: Chinese cells 12+3months,import cells 24+3months(SANYO,PANASONIC,SAMSUNG,LG cells). If you are in Europe, Please send battery back to overseas warehouse,we will send back to you after repairing.if you are not in Europe, Please send it back to our warehouse in your local place,we will send it back with your next order after repairing . Customer need to pay the cost to our local warehouse, BTN will cover all the rest cost to send the goods back with next order. Please check production date on the products, if not under warranty,BTN will not send back to you after receive it.


4.Bike frame: 5 years

5.Before customers sending products to our overseas warehouse, Please check production date on the products and weight(under 5kg ship directly, please confirm with us if the products more than 5kg ), if not under warranty,BTN will not send back to you after receive it.

Revolve stands firmly behind their e-bikes with a 6 months warranty on the bike frame and components, and 6 months on its battery and motor (excluding normal wear and tear, misuse or damage). 

TERMS AND CONDITIONS OF WARRANTY

The warranty is currently only valid for first-hand owners at a licensed distributor or retailer. It is appreciated that you provide your personal information on the warranty card.

The warranty becomes valid on the day the owner makes a purchase at one of the distributors or retailers licensed by Revolve:

Frame: 6 months from the day of purchase. Rule of replacement: the frame is replaced with one of the same model. In the case that the model is no longer in production, a replacement will be made with an equivalent model.

Front fork without shock absorber: 1 year from the day of purchase.

Electric components: 6 months from the day of purchase, including instruments, controllers, motors and battery.

Non-consumables: 6 months from the day of purchase. Including front fork with shock absorber, saddle, seat post, shift lever, front derailleur, rear derailleur, main shaft, front hub, rear hub, handle, handle bar, front fixture, rear fixture, brake lever, front fender, rear fender, luggage carrier, pedal, bearing, linkage and linkage screws (depending on the warranty provided by the parts manufacturers).

In case of damage under normal use, in accordance with the user’s manual and that is identified as a defect of quality while the warranty is still valid, Revolve is committed to provide complete warranty service through any of its licensed retailers. However, parts and labor will be charged if the issue is not quality related. Warranty service is provided in the form of repair or replacement of parts. Modification requires professional knowledge and expertise, and therefore, is recommended that modifications take place only at a licensed retailer.

EXCEPTION OF WARRANTY

Malfunctions due to any of the following conditions or causes are not covered in the warranty (the owner will be charged):
1. Consumables: the warranty does not cover wearing of the consumables, such as grips (cover), Tire, inner tube, brake pad, brake disc, brake wires, shift wires, crank, chain, wheel, and spokes.
2. The warranty does not cover finishing (of frame and parts). The baked paint finishing on frame and other parts may become corroded and flake off due to external causes such as sweat, collision or abrasion.
3. Noises or vibrations generated by rotating parts, such as pedals, front and rear hubs, steering system, shock absorbers and cassette or free wheel, that do not affect general functions.
4. Unauthorized modifications. Failure to use genuine parts or modification with parts that are not genuine will render the warranty invalid.
5. Deformation or cracks due to the wearing or material fatigue of parts under normal Use.
6. Loss of screws and other small objects.
7. Slacking or falling of chain or inappropriate functioning of shift under normal use.
8. Cuts or dents caused by reversing the saddle or other human factors.
9. Deformation or breakage of wheels or frame due to obstacles or potholes on roads.
10. Flat tires or leaks caused by sharp objects such as nails, glass shards and pointing pebbles.
11. Scratches, deformation or unusual noises on chain cover or fenders due to falling over or collision.
12. Additional charges that come with product failure.
13. Deformation or damage of frame due to failure to follow the safety instructions for stem and seat post.
14. Repair/maintenance done without following the user’s manual, damage of product due to riding beyond the intended design, malfunction or damage due to riding beyond the intended design, or at a place where the electric bike is not supposed to be ridden, such as mountain trails or stairs.
15. Damage of paint or finish due to poor storage or extended period of use, or natural discoloring on metallic surface or plastic parts.
16. Damage to parts or malfunctions caused by performing bike stunts or jumps.
17. Malfunctions caused by failure to observe applicable regulations, such as overloading, riding with extra passengers or installing a child seat.
18. Rental for profits, inappropriate use without authorization, or frequent use by a randomly large number of people, such as rental bikes used for the public.
19. Damage due to external forces, such as traffic accidents, collisions, impacts, being caught between large objects, transportation damage, misuse, falling over, falling into roadside ditches, other accidental collisions, or any other unavoidable factor.

NEW BIKE SERIAL NUMBER AND FRAME SERIAL NUMBER

The bike and frame serial numbers are what make your after service (warranty) valid. Make sure that you have checked the serial numbers before you purchase the bike. Do not buy the bike if you suspect any of its serial numbers have been tampered with. The serial numbers can be found at the following locations depending on models:

• New bike serial number is located on the motor hub.

Please keep your user manual safe and handy.

AmericanElectric®


Supports its products in times of distress. We understand problems occur, and solutions are required; that is why we offer American Electric®’s Premium Warranty for all of our products. Even if you did not buy directly from AmericanElectric®, this warranty still applies, provided you purchased the product from an authorized AmericanElectric® dealer.


American Electric® offers a full 1-year even-trade warranty on defective batteries, a 2-year factory warranty on electrical, controller, and frame,and a 4-year warranty on the motor. We also offer a 30-day manufacturer’s warranty on certain parts, such as: pedals, cranks, bulbs, mirrors, rearnstorage, alarm  system, etc. This warranty is effective the day the product is delivered, and it applies to factory defects and defaults only. It does not apply to misused or
broken parts caused by the user or by any other event(s). AmericanElectric® will pay for standard shipping service costs on the first warranty shipment only. Customer must pay shipping costs for any additional warranty parts. Original purchase receipt is required.


If any battery should become faulty within the specified warranty period, we will replace that battery free of charge.

Please return defective batteries to American Electric®.
 
American Electric® does not pay shipping fees for incoming batteries; however, we will pay to ship replacement batteries to you.

American Electric® does not offer this warranty on products purchased from secondhand sellers, non authorized AmericanElectric® dealers, products purchased used, products purchased via outlet centers, etc. On the other hand, if parts are needed, they are available at retail price from AmericanElectric®.

1.SHIPPING DAMAGE: Should your item arrive with damage that is a direct result of the assigned shipping carrier’s mishandling, AmericanElectric® will replace those damaged parts free of charge under warranty, as long as the damage is reported immediately after delivery (Damages reported after 3 business day, are considered not valid.) In the event that the damage is determined to be extensive(digital photos may be required), AmericanElectric®
may arrange to pick up and replace the item free of charge.

2.TIRES, TUBES, & KICK STANDS: The warranty does not apply to these items unless they are damaged as a result of shipping.

3.DURING YOUR WARRANTY PERIOD: AmericanElectric® will replace any defective part free of charge. Shipping fees may apply. If you have questions about this warranty, please call 305.767.3289


A friendly and knowledgeable representative will respond as soon as possible.

AMIGO MOBILITY HEALTHCARE WARRANTY 

General Warranty Provisions Amigo Mobility International, Inc. (AMI) warranties the original, completed Amigo it manufactures only to the original owner. If warranty card or proof of purchase is not received, warranty begins on the date the Amigo was shipped. This warranty supersedes and is in lieu of all other warranties, expressed or implied, and no person, agent or dealer is authorized to give any warranties on behalf of AMI, nor to assume for AMI any other liability concerning any of its products unless made in writing and signed by an official of AMI. This warranty gives you specific rights, with the possibility of other rights, which vary depending upon your locality. The warranties on this page do not cover the failure of any part or accessory due to: 

  • Shipping damage 
  • Abuse, misuse, accidental damage, or acts of nature 
  • Exceeding the specified weight capacity of the model 
  • Improper installation or opening sealed components 
  • Modifying the Amigo or installing accessories not authorized by AMI 

Warranty Coverage: AMI will repair or replace a part that is defective in material or workmanship under normal use. AMI may use factory-recertified parts (rather than new parts) for some warranty repairs. Warranty replacement parts are covered for the remainder of the Amigo unit warranty. AMI Covers labor warranty at factory headquarters in Bridgeport, MI for the first 60 days of ownership. Freight charges are not included under labor warranty. 

  • Structural components - platform, frame and lower seat post (non PSL) have a limited lifetime warranty (seven years). 
  • Main components - controller, charger, motor, powered seat lift (PSL) and transaxle have a two-year warranty. 
  • Seats and other components have a one-year warranty (cuts and tears in seats are not covered by warranty). 

Batteries supplied by AMI are warranted for one year (freight not included after six months) and carry Amigo brand labels. Damage caused by battery moisture, spillage, or leakage is exclusive of warranty. Lithium-ion batteries carry the following warranty: 

  • Warranty period is 60 months; beginning when the Amigo healthcare model or batteries are shipped from AMI factory. 

Serial number of unit/date code on battery will be required. 

  • Warranty covers defects in workmanship and material. 
  • Failure constitutes a fully recharged battery with less than 50% of its rated capacity under normal operating/charging 

conditions and is covered within the 60 month period. Lithium-ion batteries must be returned to AMI. Upon receipt, batteries will be tested to confirm warranty conditions are 

met. 

  • First 36 months' replacement batteries will be lithium-ion; 37 months and older may receive sealed lead acid batteries. 
  • AMI is obligated to repair or replace products/parts returned by the purchaser and found to be defective under warranty at our 

factory in Bridgeport, Michigan. 

  • If inspection determines that a returned part or unit is fully functional or inoperable due to a non-warranty nature, it will be 

returned at expense of the owner. 

  • Parts purchased separately from the original unit, or rebuilt units, carry a one year warranty against defects in material and 

workmanship. 

Customer Satisfaction Complete satisfaction with your Amigo is our main goal. If you are not satisfied with any maintenance or repair work completed by a local Amigo dealership, please follow these two steps: 

-... 

  1. Review your concerns with the dealership's management (service manager or general manager). In most cases, a satisfactory 

solution is found. 2. Occasionally, an Amigo owner will not be fully satisfied with a dealer's decision or actions. In that case, contact Amigo customer service. Having the following information available will expedite response time: 

  • Serial number of your Amigo (see page 13 for location of serial number). 
  • Name, city and state of the dealer who sold you the Amigo. 
• Date and reason for each visit to dealership.

THREE-YEAR LIMITED WARRANTY

Three (3) years from the date of purchase on all structural frame components; including platform, seat post, and frame.

ONE-YEAR LIMITED WARRANTY

One (1) year from the date of purchase, if any part or electronic component of the Scooter is found upon examination to be defective in material and/or workmanship, it will be repaired or replaced, at EV Rider, LLC’s option, without charge. Labor charges are NOT included. The purchaser is responsible for the delivery to the authorized repair facility. Satisfactory proof of purchase, serial number and the date of purchase are always required. For warranty service, please contact the dealer/company from whom you purchased your EV Rider product.

SHIPPING - DOMESTIC: All warranty items will be shipped via Fedex Ground. Requested expedited shipping will be at the expense of the purchaser. 

SHIPPING - INTERNATIONAL: Parts will be provided under warranty at no charge, but shipping to any offshore and/or international location will be the responsibility of the purchaser. International and offshore end-users must contact the dealer/distributor directly to initiate the warranty process. 

ONE-YEAR WARRANTY EXCEPTIONS
Motor: In cases where there is an increase in the operational noise level, the warranty does not apply. (An increase in operational noise level usually occurs due to abusive and excessive strain on the scooter). The batteries that are purchased separately or in addition to the batteries provided with the scooter are warranted by EV Rider for one year after the purchase of the Unit with the exception of the Stand-N-Ride scooter. 

Service: Warranty service can be performed by EV Rider, LLC or by an authorized EV Rider, LLC service facility. Do not return faulty parts to EV Rider, LLC without prior consent. A request for a Return Authorization is required prior to returning items. All transportation costs and shipping damage incurred while submitting units and/or parts for repair or replacement are the responsibility of the original purchaser. In the event replacement parts are sent to a customer or dealer, EV Rider may require any damaged or defective parts to be returned to EV Rider. Parts not returned to EV Rider will be billed to the customer or dealer. 

WARRANTY EXCLUSIONS: This warranty is only given to the original purchaser of the Scooter. This Warranty excludes:

  • Batteries that are provided free with the scooter. See the EV Rider invoice/packing slip for additional detail.
  • Consumable items which may need replacing due to normal wear and tear (tires, tubes, belts, bulbs, upholstery and seating, motor brushes, fuses, plastic shrouds and footrest covers, etc.)
  • Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, or negligence, improper operation, excessive loading, maintenance, or storage, commercial use or use other than normal.
  • Used other than for the purpose of the purchaser’s mobility.
  • Repairs and/or modifications made to any part of the scooter without specific and prior consent from EV Rider, LLC.
  • Labor, service calls, shipping, and other charges incurred for repair of the product not approved by EV Rider, LLC.

Batteries: Batteries carry a limited warranty which is subject to a stringent wear and tear clause. Any battery faults due to a defect in the original manufacture will normally become obvious within the first two months of use. Any gradual deterioration in performance after this period is normally associated with fair wear and tear, misuse or accidental damage and as such is not covered by the manufacturer’s warranty. There is no other express warranty. 

Implied warranties, including those of merchantability and fitness for a particular purpose, are limited to one (1) year from the date of the original purchase and to the extent permitted by law. Any and all implied warranties are excluded. This is the exclusive remedy. Liabilities for consequential damages under any and all warranties are excluded. 

Some states do not allow limitations on how long an implied warranty lasts or do not allow the exclusion of limitation of incidental or consequential damages. So, the above limitation or exclusion may not apply to you.

Warranty-Mobility Scooters

Models:   EW-01, EW-02, EW-07, EW-08, EW-11, EW-20, EW-21, EW-29, EW-32, EW-36, EW-37, EW-38, EW-42, EW-44, EW-52, EW-54, EW-66, EW-72, EW-74, EW-77.

Three Year Limited Warranty

Three (3) years from the date of purchase on all structural frame components; Seat post and frame.

One Year Limited Warranty

One (1) Year from the date of purchase, if any part or electronic component of the scooter is found upon examination to be defective in material and/or workmanship, it will be replaced at E-Wheels’ discretion.

The batteries are warranted by E-Wheels for 2 months after the purchase of the Unit.

Labor and service calls are NOT included: The purchaser is responsible for the delivery to the authorized repair facility. Satisfactory proof of purchase is always required for warranty service. Please contact the dealer/company from whom you purchased your E-Wheels product.

SHIPPING - DOMESTIC: Parts will be provided under warranty at no charge. All warranty items will be shipped via UPS Ground. Shipping fees will be at the expense of the purchaser.

SHIPPING - INTERNATIONAL: Parts will be provided under warranty at no charge, but shipping to any offshore and/or international location will be the responsibility of the purchaser. International and offshore end-users must contact E-Wheels directly to initiate the warranty process.

ONE-YEAR WARRANTY EXCEPTIONS

MOTOR: In cases where there is an increase in the operational noise level, the warranty does not apply. 

(An increase in operational noise level usually occurs due to excessive strain on the scooter).

SERVICE: Warranty service can be performed by E-Wheels or by an authorized service facility. Do not return faulty parts to E-Wheels without prior consent. A request for a Return Authorization is required prior to returning items. All transportation costs and shipping damage incurred while submitting units and/or parts for repair or replacement are the responsibility of the original purchaser.

WARRANTY EXCLUSIONS: This warranty is only given to the original purchaser of the Scooter.

This Warranty excludes: 

Battery Charger: The charger carries a 30 day warranty.  

Consumable items which may need replacing due to normal wear and tear (tires, tubes, belts, bulbs, upholstery and seating, throttle, brakes, motor brushes, fuses, plastic shrouds and footrest covers)

Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, negligence, improper operation, excessive loading, maintenance, storage, commercial use, or use other than normal.

Used other than for the purpose of the purchaser’s mobility. 

Repairs and/or modifications made to any part of the scooter without specific and prior consent from E-Wheels.

Labor, service calls, shipping (including warranty claims), and other charges incurred for repair of the product are not approved by E-Wheels unless authorized.

Batteries: Batteries carry a limited warranty which is subject to a stringent wear and tear clause. Any battery faults due to a defect in the original manufacture will normally become obvious within the first two months of use. Any gradual deterioration in performance after this period is normally associated with fair wear and tear, misuse or accidental damage and as such is not covered by the manufacturer’s warranty. There is no other express warranty.

Implied warranties, including those of merchantability and fitness for a particular purpose, are limited to one (1) year from the date of the original purchase and to the extent permitted by law. Any and all implied warranties are excluded. This is the exclusive remedy. Liabilities for consequential damages under any and all warranties are excluded

Scooter Not Working Properly:

  • Advise us by email at support@mobilityscootercity.com within 3 days of the issue.
  • You will provide video evidence of the issue you are having to us. Send video to support@mobilityscootercity.com.
  • The technician will review it and deem if the item is fixable or defective.
  • If the item is deemed fixable he will send replacement parts to replace those parts.
  • It is the responsibility of the customer to replace those parts as per the warranty.
  • It is the discretion of the technician to deem a scooter defective entirely and deem a replacement.
  • If the technician hasn't deemed this and you would like to return the scooter, it will be your responsibility to return the item, allowing that the return window is still open. You will be issued a Return Merchandise Authorization (RMA)

 

ELECTRIC WHEELS ELECTRIC BICYCLES


Purchased within the United States 
ELECTRIC WHEELS LLC warrants to the original owner of each new EWHEELS brand electric bicycle, when purchased directly from an authorized ELECTRIC WHEELS reseller, to be complete and that the following components will be free from defects in material and workmanship for the period indicated below.

WARRANTY DOES NOT COVER NORMAL WEAR AND TEAR, SHIPPING DAMAGE, ALTERATIONS, MODIFICATIONS, MISUSE, NEGLECT OR ABUSE.

Warranty
EWHEELS branded electric bicycles: three months (90 days) from purchase date by the original owner. ELECTRIC WHEELS replacement or maintenance parts & accessories: One month (30 days) from purchase date when purchased directly from ELECTRIC WHEELS.

Specific Warranty Items 
Tires and inner tubes are warranted to be free from manufacturing and material defects for One month (30 days). The tire and inner tube warranty does not include damage from normal road hazards, flat tires, tire cuts and the like, skid wear or blowouts from over inflation or other such misuse, or normal wear.

Batteries (factory-installed in an EWHEELS bike) are warranted to the original owner to be free from defects in materials and workmanship for a period of three months (90 days) from the date of purchase by the original owner. The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, or normal wear. Batteries purchased as maintenance or accessory parts are warranted for One month (30 days) from the date of purchase by the original owner, when purchased directly from ELECTRIC WHEELS.

Items Not Covered 
Warranties are limited to replacement of parts and/or products determined by ELECTRIC WHEELS, at its sole discretion, to be defective. In cases where multiple components are missing, you may be redirected to the retailer for assistance. ELECTRIC WHEELS Limited Warranty does not cover or apply to the following: Normal wear and tear; any damage, failure and/or loss caused by accident, shipping damage, misuse, neglect, abuse and/or failure to follow instructions or warnings as stated on the product or in the applicable owner’s manual or other printed materials provided with the product; damage, failure and/or loss caused by the use of the product for stunt riding, ramp jumping, competition, off-road use, acrobatics, trick riding or other similar activities, or use in any other manner for which such products were not specifically designed. This warranty does not apply to any products or components, mechanical and/or electrical, which have in any way been altered from their original configuration by any person. ELECTRIC WHEELS will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. The ELECTRIC WHEELS Limited Warranty does not cover or apply to any ELECTRIC WHEELS product used for rental or commercial purposes unless the specific product is designated, labeled or marketed by ELECTRIC WHEELS as acceptable for rental or commercial use. The ELECTRIC WHEELS Limited Warranty does not cover or apply to any ELECTRIC WHEELS product sold by a non-authorized reseller or retailer. The ELECTRIC WHEELS Limited Warranty does not cover or apply to any replacement, maintenance or accessory parts not sold directly by ELECTRIC WHEELS to the original retail purchaser.

Warranty Claims 
Those parts and/or products which are determined by ELECTRIC WHEELS to be defective and to qualify for warranty replacement will be provided at no charge, only after a valid warranty claim is processed by ELECTRIC WHEELS Customer Service Department. Warranty claims must be made by the original purchaser by contacting the ELECTRIC WHEELS Customer Service
within the warranty period (stated above). Standard Shipping & Handling fees will apply to all orders placed for warranty parts and/or products and will be charged to the customer/warranty claimant at the time said parts and/or products are shipped from ELECTRIC WHEELS. ELECTRIC WHEELS, at its sole discretion, has the option of replacing with a new part, or factory re-certified part. The Limited Warranty stated herein is in lieu of and expressly excludes all other warranties not expressly set forth herein, whether expressed or implied by law or otherwise, including, but not limited to, any warranties for merchantability and/or fitness for any particular purpose. ELECTRIC WHEELS shall in no event be liable or responsible for incidental or consequential losses, damages or expenses in connection with their products. The liability of ELECTRIC WHEELS hereunder is expressly limited to the replacement of goods complying with this warranty or at the sole discretion of ELECTRIC WHEELS to the repayment of an amount equivalent to the purchase price of the product in question.

Shipping & Handling fees will apply to all claims made under this warranty and will be charged to the claimant at the time products are shipped from ELECTRIC WHEELS distribution center.

Limited Warranty
EZ Carrier LLC


This product is warranted to be free from any defect in materials used in the manufacture, and/or workmanship at the time of its manufacture. The manufacturer’s warranty period is one year unless otherwise specified at time of sale. Any part found to be defective during this period will be repaired or
replaced at the discretion of EZ Carrier, LLC. Any part replaced under the warranty will be covered for the remaining period of the warranty. Any parts replaced under the warranty must be returned to EZ Carrier, LLC and will become the property of EZ Carrier, LLC. EZ Carrier, LLC may, at its discretion make any repairs or replacement of defective parts but such work shall not be deemed to be any admission of liability. EZ Carrier will bear labor charges for work carried out under the warranty. The warranty may not be transferred to subsequent owners for the balance of the remaining warranty period.


Conditions and Exclusions:
1) The product must not have been used for competition, misused, inadequately
maintained, or incorrectly serviced or maintained.
2) The product must not have been subject to any modification, repair, or replacement
other than as authorized by EZ Carrier, LLC.
3) Defects caused by faulty adjustment, neglect, or repairs and alterations performed by
anyone other than EZ Carrier, LLC are not covered by this warranty.
4) Defects caused by the use of parts and accessories not authorized by EZ Carrier, LLC
are not covered by this warranty.
5) The warranty does not cover the cost of transportation of the product to or from EZ
Carrier, LLC, or expenses incurred while the product is out of use and under warranty
repairs.
6) The warranty does not cover product used on a commercial basis.
7) The warranty does not cover defects, which have not been reported to EZ Carrier,
LLC within the immediate discovery of the defect.
8) Should a warranty claim become necessary, EZ Carrier, LLC shall not be liable for
loss of use, inconvenience, lost time, commercial losses or other incidental or
consequential damages.
9) If for any reason, the carrier does not appear to be in good and sound condition, it
must not be used. Any loss as a direct or indirect result of the use of the carrier in a
compromised condition is the sole liability of the user.
10) Paint finish will diminish, scratch, and chip over a period of time due to normal use
and therefore paint is not covered under warranty, nor is rust that has resulted from
exposed surfaces. We recommend to wash clean the salt and chemicals during winter
months.
11) Actuator and motor on the lifts carry no warranty other than that of the manufacturer
of them; actuators, one year; motors, one year (EZ Carrier LLC does not make these
specific parts).
12) Must present copy of this paper work along with copy of proof of purchase as in copy
of credit card statement or such. at time of warranty work.

Any statement, condition, representation, description or warranty otherwise contained in any other publication or advertisement shall not be construed as enlarging, varying or overriding anything contained herein.

EZ Carrier, LLC reserves the right to make alterations or improvements without notification to any model without obligation to do so to products already sold.

Liability Disclaimer:
The purchaser of the carrier is solely responsible for the installation, use, and the securing of any item being carried. In no event shall EZ Carrier, LLC be liable for any damages whatsoever, including but not limited to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profit, or other intangibles, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, unauthorized use, performance or nonperformance of our products. Even if EZ Carrier, LLC has been advised previously of the possibility of such damages and whether such damages arise in contract, negligence, tort, under statute, in equity, at law or otherwise. In no circumstance shall EZ Carrier be liable for any losses or damages whatsoever. All matters are interpreted under Oklahoma law.

Safety Considerations:
Stopping distance – a carrier and cargo add weight to the vehicle and lengthens the time and distance that it takes to stop. Be sure to review the guidelines provided by your automobile manufacturer’s manual and adjusts your riding accordingly, allowing extra time and distance for slowing and stopping.
Passing – due to the extra weight of the carrier and cargo, be sure to allow extra time and space for passing. The combination of carrier and cargo extend the length of your vehicle and should be considered when merging and passing.
Tire Maintenance – be sure tires are inflated to the proper psi. Consult your automobile manufacturer’s operations manual for recommendations.
Check your hardware – make sure all hardware is tightened and secure prior to beginning any trip. Alterations – changing, adding to, or removing parts of a carrier may adversely affect the handling of the product and is strongly not advised.

We have hand-picked industry leading components that are extremely reliable. If you have any problems, our warranty policy is as follows;

Frame warranty lifetime.
All other component including store bought accessories warranty 1 year.
Battery warranty: After 2 years our battery will deliver 70% of initial capacity assuming 800 complete charge/discharge cycles

Warranty is valid only in Continental United States only.

Elby Warranty Policy

Congratulations on purchasing the award winning Elby ebike. You've taken the first step into a brighter, faster, more electrified future.

We want to hear more from you about how you and your Elby are changing the way we get around. Contact us to register your bike so you can protect your new investment.

We at Elby stand by the quality of our ebikes, which is why we automatically offer a warranty covering a one-year period on all parts for the original owner. By registering your new ebike within 60 days of purchase, your warranty will be extended to cover a two-year period.

Returns are only allowed within 7 natural days of receiving the purchased vehicle and only if the manufacturer fails to solve any mechanical or technical problem related to manufacturing defect or severe shipping damages.
If the return claim is valid the customer will receive a refund for the amount of the purchase price minus a repacking and restocking fee of 20%.
For a claim related to shipping damages you must present pictures of the damaged product at the time of the delivery. Please request a Return and Exchange and Authorization. (Contact customer support for a REA form).
Once the return and exchange authorization is issued we will email you a RAM number and return instructions. You must have the REA number when shipping back the returned unit.

To make a warranty claim always keep handy the vehicle model, date of purchase, vehicle serial number as well as information from the retailer where you purchased the vehicle from.

The warranty is limited to the terms listed below:

  • Frame, Suspension, Motor: 1 year for parts. 3 months for labor.
  • Controller, Charger: 1 year for parts.
  • Battery: Warranty on the battery starts the date of purchase of the vehicle as new. The battery is sealed and cannot be opened or fixed. The battery should not have a percentage of nominal charge retention of 60% or less. Misuse of the battery, negligence or attempt to open or repair it will void the warranty.
  • General: The bicycle is backed up by a 1-year main warranty, certain components listed on this chart or consumables may be subject to a different period of coverage or not included in this warranty.
  • Consumables: Components subject to wear are not covered by the warranty: Tires, inner tubes, brake lines, brake pads, basket, wheel lining tape, light bulbs, LEDS, fuses, etc.

If the warranty is void for any reason the customer shall bear any repair or replacement costs resulting from vehicle misuse, negligence or abuse.
Always follow care and preventive maintenance procedures.
Always keep receipts from any services performed to the vehicle by an authorized distributor or service center.

The warranty will be voided by any of the following circumstances:
  1. Failure to follow all directions or recommendations listed in the user manual.
  2. Cycling collision, accident or vehicle damage caused by careless parking 
  3. Acts in violation of laws 
  4. Never registered your ebike
  5. DIY repairs on electronics
  6. Abusive use the bicycle in off-road terrain, mud, snow, water, sand, gravel and water
  7. If the bicycle is used as rental unit 
  8. Damages caused by natural disasters such as earthquakes, lightning, fire, flooding and other hazards .
  9. Rust and/or paint fading caused to heavy exposure to rain, hail, snow or direct sunlight for prolonged periods of time.
  10. Overloading beyond recommended capacity .
  11. Damages caused by nails, needles, broken glass , debris , sharp rocks or other foreign objects .
  12. If the bicycle is used but not limited to stunts, jumping from ramps, stairs or elevated ramps.
  13. If vehicle is used in competitions or racing.
  14. If vehicle has been modified for any purposes on the motor, electrical system, suspension frame, and battery.
  15. Use of other components not approved by the manufacturer.
  16. Damages resulted from improper care and handling.

Due to the nature of the product some components must be exclusive from the manufacturer such as but not limited to the battery, motor, main gauge cluster, controllers, Led headlights, brake drums or disc rotors and pads etc. Other components such as tires, tubes, saddle, racks, baskets may be used from market-ready or compatible products previous approval from the retailer or manufacturer.

We include a 1 limited warranty no to cover customer abuse.

Warranty

Probity Cell LLC, dba Glion® (“Probity Cell”) warrants to the first retail purchaser of this product that it is free from defect in materials and/or workmanship for a period of 12 months from the date of purchase or 1,000 miles, whichever occurs first. This limited warranty does not cover normal wear and tear or any damage, failure or loss caused by improper maintenance, storage or use of the Glion electric scooter. This limited warranty will be void if the product is ever used in a manner other than for recreation or transportation, modified in any way, or rented.

If you purchased your product directly from Probity Cell, or authorized resellers that are not authorized to perform warranty service, you will be required to send the product, pre-paid and insured, to our service center for warranty repair. You will be advised of shipping instructions in reply to your email. Please include a brief description of the problem and a dated proof-of-purchase receipt with any product returned for warranty repair. Products returned to Probity Cell for warranty repair, which upon receipt by Probity Cell are confirmed to be defective and covered by this limited warranty, will be repaired or replaced (at Probity Cell’s sole option) at no cost to you and returned pre-paid to customers located within the Continental United States. International customers (customer located outside of the Continental United States) will also be responsible for the cost of return shipping. Defective parts will be repaired or replaced with new or factory-rebuilt parts at Probity Cell’s option.

If you purchased your product from an authorized reseller that is authorized to perform warranty service, you will be required to return the product to that reseller for warranty repair.

ALL IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE ONE-YEAR LIMITED WARRANTY PERIOD SET FORTH ABOVE, AND NO IMPLIED WARRANTIES WILL EXIST OR APPLY AFTER SUCH PERIOD. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. THIS LIMITED WARRANTY DOES NOT COVER NON-DEFECT DAMAGE, DAMAGE DUE TO NORMAL WEAR AND TEAR, DAMAGE CAUSED BY IMPROPER OPERATION, MAINTENANCE OR STORAGE OF THE PRODUCT (INCLUDING, BUT NOT LIMITED TO ABUSE, MISUSE, FAILURE TO PROVIDE REASONABLE AND NECESSSARY MAINTENANCE, UNAUTHORIZED REPAIRS OR ANY ALTERATIONS TO THIS PRODUCT).

UNDER NO CIRCUMSTANCES SHALL PROBITY CELL BE LIABLE FOR CONSEQUENTIAL, INCIDENTAL OR SPECIAL DAMAGES ARISING DIRECTLY OR INDIRECTLY IN CONNECTION WITH USE, OR INABILITY TO USE, THIS PRODUCT. IN NO EVENT SHALL PROBITY CELL’S LIABILITY FOR BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE OR STRICT LIABILITY EXCEED THE COST OF THE PRODUCT COVERED HEREBY. NO PERSON IS AUTHORIZED TO ASSUME FOR PROBITY CELL ANY OTHER LIABILITY IN CONNECTION WITH THE SALE OF THIS PRODUCT.

Some states do not allow the exclusion or limitation of consequential, incidental or special damages, so the above limitation or exclusion may not apply to you. This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.

The GoLite Lift comes with a limited warranty and the following coverage: 

Frame - 2-Years 

Mechanical Parts: One-year (1) limited warranty. 

  • The remote control and cable assembly will not be warranted if there is physical damage to pins, connectors, or cables. 

  • Any damage physical damage to the plastics or platform surface will not be covered. 

Battery: One-year (1) limited warranty. 


Please make sure to contact us as soon as you discover that there is a problem with the GoLite Portable Lift. 

Warranty Exclusions

  • Failure to follow the proper use, operation, and maintenance

  • The use of non-authorized parts 

  • Mechanical damage caused by an accident or misuse.

  • Consumables such as the inner core and outer tires as well as bearings are not covered  

  • Any unauthorized changes to vehicle design.

  • Any damage caused by a natural disaster such as a flood, earthquake, or fire will not be covered.

  • This limited warranty does not cover normal maintenance service or periodic adjustments required for normal use.

This warranty applies only to the original purchaser and is not transferable.

Green Bike – Electric Motion  One Year Limited Warranty 

Green Bike – Electric Motion LLC warrants that all new  Green Bike – Electric Motion LLC  electric Bicycles and main components therein sold by an authorized Green Bike – Electric Motion LLC retailer are warranted to the original retail purchaser against manufacturing defects in materials and/or workmanship for a period of one (1) year from the date of original retail purchase.

This warranty pertains to any of the essential electric bicycle components that are found defective, provided that the product was used in a standard and controlled manner, and that it was maintained according to the manufacturer’s instruction manual. Essential components include the bicycle frame, electric motor, battery, display console and controller.

If a defective part is found during the warranty period and the customer notifies us immediately, the seller will repair or replace the part based on his sole discretion. This warranty will be void if any repair or change is performed or has been performed by any third party aside from an authorized dealer or service center.

It is expressly agreed that this warranty applies only to the cost of repair or replacement of the product and its accessories and the seller is not liable for any financial loss and / or prevention of profit and / or any consequential loss that may be caused by non-standard usage of the product. We hereby inform the buyer that Green Bike – Electric Motion LLC is not responsible for any liability that may occur which could possibly apply to the product and / or its user due to the usage of the product and that the customer alone is solely responsible for third party insurance and / or other insurance as required by the nature of the particular product. The seller is not responsible for any possible damage including bodily harm and damage to property. The warranty does not apply if any part of the product is damaged as a result of negligence, an accident, or inadequate maintenance.

As mentioned above this warranty does not apply to the tire, spokes, brakes, rims, and other mechanical components of the bicycle.

Our warranty includes 18 months on motor & battery, 12 months for controller and charger.This warranty is void in its entirety by any modification of the frame, fork, or components. This warranty is expressly limited to the repair or replacement of a defective item, and said repair or replacement is the sole remedy of the warranty. This warranty extends from the date of purchase, is offered only to the original retail purchaser, and is not transferable. This warranty applies only to Green Bike bicycles purchased through an authorized dealer or distributor.

THIS WARRANTY DOES NOT COVER: 
Normal wear and tear
Improper assembly
Improper follow-up maintenance
Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold
Damage or failure due to accident, misuse, abuse, or neglect
Labor charges for part replacement or changeover
Bikes used for commercial activities, including those in rental, demo, or security fleets

One year parts and labor for normal wear and tear. 

Warranty Information:

Cycle Force Group dba NAC warrants its bicycles to the original purchaser, to be free from defects in material and in workmanship as outlined in the following:
. Limited Lifetime warranty on bicycle frame, as long as the bicycle is owned by the
original purchaser excluding the following models: -downhill, jumping, freestyle -suspension related equipment (bushings, bearings, pivot pins, pivot tubes and bolts) including complete forks except as warranted by the original equipment manufacturer.

Merits Health Products, Inc. warrants the main frame against defects in material and workmanship for the lifetime expectancy of this power chair (5 years).

For one (1) year from the date of purchase, Merits will replace at their option to the original purchaser, free of charge, any of the following parts found upon examination by an authorized representative in the material or workmanship: Electronic controllers, harnesses, chargers, motors. Labor charges incurred in the installation or repair of the above mentioned parts plus all freight charges are not included in the warranty

Warranty exclusions: Tires, plastic or rubber parts, upholstery/armpads, painted surfaces, seating, bearings.

Merits Health Products, Inc. will repair or replace parts as required, provided that an authorization for such return has been acquired by an established dealer and that the part or parts in question are returned fully insured with freight prepaid to us within the prescribed period of warranty. Labor charges incurred in the installation or repair of the above mentioned parts plus all freight charges are not included in the warranty.

Merits Health Products, Inc will not warranty any parts damaged by improper installation and/or repair on the part of the individual owner’s neglect, accident or misuse, nor those parts altered or serviced by an agency not authorized by us.

Warranty

Enzo eBikes wants your personal shopping experience to be the best in the business. For that reason we offer a 30 day satisfaction guarantee. If you are not completely satisfied with your order, simply return the unused/unworn item(s) including all original tags and packaging at your expense within 30 days of purchase for a full refund.
Every new Enzo eBike used for personal use comes with our 30 day satisifaction guarantee and warranty. Once your Enzo eBike is registered with Enzo eBike LLC, we provide each original retail purchaser a warranty against defects in materials and workmanship, as stated below:

2 year

  • Frame – except fork
  • Electric motor, LCD, and controller

This warranty applies to 2017 and newer model bicycles. Any other original part or component shall be covered by the stated warranty of the original manufacturer. Any products not specifically included above are hereby omitted. Any other original part or component shall be covered by the stated warranty of the original manufacturer. Any products not specifically included above are hereby omitted.

THIS WARRANTY DOES NOT COVER:

  • Normal wear and tear
  • Improper assembly
  • Improper follow-up maintenance
  • Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold
  • Damage or failure due to accident, misuse, abuse, or neglect
  • Damages resulting from failure to follow Instructions for Use and Warnings as provided in the Owner’s
  • Manual for the eBike
  • Commercial use
  • Damages resulting from improper charging of the battery pack or use of any charger not supplied by Enzo eBikes LLC
  • Labor charges for part replacement or changeoverThis warranty is void in its entirety by any modification of the frame, fork, or components. This warranty is expressly limited to the repair or replacement of a defective item, and said repair or replacement is the sole remedy of the warranty. This warranty extends from  the date of purchase, is offered only to the original owner, and is not transferable. This warranty applies only to Enzo eBikes LLC purchased through an authorized dealer  or distributor.  Enzo eBikes LLC is not responsible for incidental or consequential damages. Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you. Any claim against this warranty must be made through an authorized dealer or distributor. Proof of purchase is required.  The eBike must be registered at the time of purchase with Enzo eBikes LLC before a warranty claim may be processed. Claims made outside the country may be subject to fees and additional restrictions. Warranty, duration, and detail may differ by frame type and/or by country. This warranty gives you specific legal rights, and those rights may vary from place to place. This warranty does not affect your statutory rights. The English version of the warranty shall prevail.

MovingLife warrants this product to be free from defects in materials and workmanship with the exclusions & exceptions specified below.

Two-year limited warranty: Structural frame components, including mobility scooter chassis, steering mechanism, rear wheels extensions, welds on entire  products.

One-year limited warranty: All electronic parts, including controllers and battery chargers. Servicing to the controller or battery charger must be carried out by    an authorized Moving Life dealer. Any attempt to open or dismantle these items renders the  guarantee  void  on  that  item  Drivetrain,  including  motor  and  seat mechanism. Batteries are covered by a one-year warranty from the original manufacturer. Gradual deterioration in battery performance due to not following usage instructions specified in the owner's manual or worn out through heavy use is not covered.

If within such warranty period, any such product shall be proven defective, such product shall be repaired or replaced at MovingLife's discretion. This warranty does not include any shipping charges incurred in replacement part installation or repair of any such product.

MovingLife’s sole obligation and your exclusive remedy under this warranty shall be limited to such repair and/or replacement.

Any part replaced under warranty is warranted to be free from manufacturing defects until expiry of the original ATTO warranty.

The warranty shall not be affected by change of ownership of the ATTO within the warranty period. Such change of ownership must be registered in the MovingLife’s registration database.

For warranty service, please contact the authorized MovingLife dealer where you purchased your ATTO.

Your warranty may be invalidated if you continue to drive your ATTO when a fault becomes apparent.

In the event you do not receive satisfactory warranty service, please write directly to MovingLife at the address on the contact information section, provide authorized MovingLife dealer’s name, address, and the date of purchase, indicate the nature of the defect and, if the product or the defect part carries a serial number, indicate the serial number. Do not return products to our factory or shipping center without our written prior consent.

This warranty does not include worldwide warranty service outside the country where ATTO was purchased.

WARRANTY EXCLUSIONS & EXCEPTIONS

  • ATTO Battery - one-year limited warranty. Gradual deterioration in battery performance due to not following usage instructions specified in the owner's manual or worn out through heavy use is not covered. The ATTO Warranty includes an ATTO Battery Warranty against failures of the high voltage battery as a result of manufacturing defects. The capacity of a lithium-ion high voltage battery naturally decreases over the period of use due to inherent technical reasons (natural wear and tear). Should a capacity check at a MovingLife authorized dealer within the warranty period of one-year show that the net battery capacity has dropped below 70% of its original value at the delivery of the new ATTO, the portion below 70% will be regarded as excessive capacity
  • Exterior plastic parts
  • Seat upholstery
  • ATTO tires/tire tubes
  • Repairs and/or modifications made to any part of the product or accessories without specific and prior written consent from MovingLife
  • Circumstances beyond the control of MovingLife
  • Damage caused by battery malfunction, abuse, misuse, accident, or negligence, improper operation, maintenance, or storage, commercial use or use other than normal
  • Labor, home repair, shipping, and other charges incurred for repair of the product
  • If the serial number has been removed or defaced Such evaluation will be solely determined by Moving

Moving Life shall not be liable for any consequential or incidental damages whatsoever. There is no other express warranty.

Implied warranties, including those of merchant ability and fitness for a particular purpose, are limited to one year from the date of original purchase and to the extent permitted by law.

Any and all implied warranties are excluded. This is the exclusive remedy. Liabilities for consequential damages under any and all warranties are excluded.

This warranty gives you specific legal rights and you may also have other legal rights which vary from country/state to country/state.

Five-Year prorated limited transaxle warranty.  Three-Year limited warranty on main frame components.  One-Year limited warranty covering virtually all internal components including the electronics.  Batteries are not included in the warranty.

We sourced Qualiebikes from reliable suppliers like Samsung, KT, Wuxing, Dahon supplier system. so Qualibikes are quite durable. If you have any problems, our warranty policy is as follows:

Frame warranty lifetime.
All other components on the bike and extra-bought accessories warranty 1 year(Carry bag not included).
Battery warranty: All Quali-bike batteries come with a 2 years warranty(Battery circle lifetime is 600~800 depends on the environment).  PLEASE DO CHARGE YOUR BATTERY EVERY MONTH AND IF NOT, WARRANTY TERMS DO NOT COVER.

Warranty is valid only in Continental United States only.

THIS WARRANTY DOES NOT COVER: 
Normal wear and tear
Improper assembly
Improper follow-up maintenance
Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold
Damage or failure due to accident, misuse, abuse, or neglect(such as the battery)

Warranty is 6 months (3 months tires and batteries)

One-year warranty for the frame and components.  

We Stand Behind our products:

Every bike is covered under our manufacturer's 1-year all-inclusive warranty for the original owner against all manufacturing defects.

Warranty Including:

Rattan Ebike’s bicycle components including motor,  controller, battery are warranted to be free from manufacturer defects in materials and/or workmanship for a 1 year period from the date of original purchase.

Wear and tear is not covered under warranty.

Rad Rattan Ebike’s lithium-ion batteries are warranted to be free from manufacturing defects in materials and/or workmanship for a 1 year period from the date of original purchase. The battery warranty does not include damage from power surges, use of an improper charger, improper maintenance or other such misuses, normal wear or water damage.

What we will do to fix the problem?

If a component is deemed to be defective or damaged without user error we will issue a replacement part. We will assist you in replacing any defective part. We will replace any parts deemed to have been damaged during shipping. We will provide the owner with a replacement product if the product can not be repaired after a reasonable number of tries as determined by Rattan Ebike.

What do you need to do?

Rattan Ebike will not replace any part without first seeing photos or video of the damaged part. Customer needs to provide us with evidence by email. 

Claims

All claims to this warranty must be made through Rattan Ebike. Proof of purchase may be required with any warranty request. Before making a warranty claim, we suggest that you contact us as there may be a simple fix for your problem. Valid warranty claims will be processed through Rattan Ebike within 2 years of initial purchase. Warranty claims may be submitted to us.

Shipping Damage Claims

We are proud of our products, but we can't control the shipment. In some extreme cases, the item you receive may be damaged during transportation, so you should check the item in good condition when receiving it. If the unfortunate thing really happens, please provide us with the Photo or video and contact us. Notice: we will not accept Shipping Damage Claims later than 7 days from receipt of products.

Razor Limited Warranty

Here at Razor, we warranty our products to be free of manufacturing defects for a period of 90 days (for electric powered products) and 6 months/180-days (for non-electric powered products) from date of purchase. This Limited Warranty does not cover normal wear and tear, wheel, or any damage, failure or loss caused by improper assembly, maintenance, storage or mis-use.

Razor’s Limited Warranty will be void if the product is ever:
• used in a manner other than for recreation or transportation;
• modified in any way;
• rented.

Razor is not liable for incidental or consequential loss or damage due directly or indirectly to the use of this product.

For your records, we recommend you save your original sales receipt with your Razor product manual and write the serial number directly on your product manual for reference.

Extended Warranties

If you have purchased an extended warranty, please contact the retailer from which it was purchased for assistance.  Razor does not offer nor support extended warranties.

Products Missing Parts

Any missing parts at the time of purchased are covered under warranty. Please keep your original sales receipt in a safe place. We will need a copy of it to process any warranty request. You will also need the 19 digit product ID that is located on the long white sticker on the unit ready when calling. You can reach our Support Center at 866-467-2967 Monday – Friday 8am to 5pm PST.

SHOPRIDER MOBILITY PRODUCTS - LIMITED WARRANTIES

Shoprider Mobility Products, Inc. ("distributor") warrants its electric scooters and power chairs ("products") against certain defects in materials and workmanship from the date of purchase, subject to certain conditions and exclusions, as defined below. Please take the time to read the following terms and conditions under which the Distributor agrees to provide repair services.

1. This warranty is valid and enforceable on products purchased in the United States from an authorized Shoprider provider.

2. This warranty is applicable only to the original purchaser of the product from an authorized Shoprider provider and shall not apply to any subsequent purchaser, assignee or other recipient of the products.

3. This warranty is for the replacement or repair, at the option of Shoprider, of defective parts only. This warranty does not cover any labor charges including but not limited to, charges incurred for installation of replacement parts, shipping and/or transportation charges to and from an authorized Shoprider provider, or additional fees, (including expedited shipping), which may be charged to the provider.

4. All warranty replacement parts are under warranty from the date of purchase of the original product and not from the date of part replacement. If a certified refurbished part is not available, Shoprider may determine, at its own discretion, to have the part replaced with a new part. To present a claim under this limited warranty, customer shall deliver the product to an authorized Shoprider provider together with proof of purchase; i.e., sales receipt. This warranty does not cover pick-up, delivery or house calls.

5. The warranty covers the drive train ( including the transaxle, motor and brake) in the following way:

Frame Electronics Motor/Trans Axle/Brake Batteries
Scooters/Power Chairs 5 year warranty 12 Months 12 months 6 months

6. This warranty is valid and enforceable only on products purchased in the United States and from an Authorized Shoprider provider.

7. This warranty is applicable only to the customer as an original purchaser of the product from an Authorized Shoprider provider and shall not apply to any subsequent purchaser, assignee or other recipient of the scooter or power chair from customer.

8. No provider or other similar person has any authority to make any warranties or representations concerning Shoprider Mobility Products, Inc. products, or to extend this warranty beyond the express terms contained within. Distributor assumes no responsibility for any warranties beyond the express terms contained in the warranty. Customer releases and holds distributor harmless from any claims stemming from any unauthorized representations.

9. This warranty shall be void if the Customer modifies the product in any respect including but not limited to the use of parts other than genuine Shoprider parts.

10. This warranty does not apply unless the Registration Card is signed, completed and returned within thirty days (30) from the date of purchase. Manufacturer reserves the right to dispose of the Registration Card once it is received.

11. Warranty exceptions:

A. Transaxle: In cases where there is an increase in the operational noise level the warranty will not apply.

B. Motor: If damage occurs to commutator of motor as a result of not replacing motor brushes after heavy wear to brushes. Motor brushes are wear items but will be warranted for one year.

C. Brake: Brake pads are a wear item and will be warranted for one year.

D. Maintenance: Annual maintenance schedule must be followed.

12. This warranty does not cover batteries or damage caused by battery leakage. Warranty is covered by the battery manufacturer. The battery charger is only covered for a period of one year from date of purchase of unit.

13. This warranty does not cover controllers. Warranty is covered by the controller manufacturer. Manufacturer can void the warranty due to user negligence or liquid damage.

14. This warranty does not cover plastic shrouding or covers, seat upholstery, arm pads or tires as these components are considered wear items.

15. All transportation costs and shipping damage incurred while submitting parts for repair or replacement are the responsibility of the original purchaser.

16. All transportation costs and shipping damage incurred while submitting parts for repair or replacement are the responsibility of the original purchaser.

17. Any implied warranty imposed by state consumer law is limited.

18. Customer represents and agrees that any claims which it may assert against Distributor shall be limited to those which may be asserted under the foregoing warranty.

19. This Agreement shall be governed and construed in accordance with the laws of the State of California. The Customer irrevocably consents that any legal action or proceeding arising out of or in any way connected with this Guaranty shall be instituted or brought by the Creditor or its agents in the courts of Los Angeles County, California; and the Guarantor irrevocably submits to the jurisdiction and venue of that court in any legal action or proceeding.

20. Distributor makes no warranty, either express or implied, including, but not limited to, any implied warranties of merchantability and fitness for a particular purpose. Distributor expressly disclaims all warranties.

21. Your exclusive remedy and Distributor¡¯s entire, collective liability in contract, tort or otherwise, under this Agreement is the repair of the defective system or components in accordance with this Agreement. If Distributor is unable to make such repair, your exclusive remedy and Distributor¡¯s entire liability will be the payment of actual damages not to exceed the charge paid by you. Under no circumstances will the Distributor be liable to you or any other person for any damages, including, without limitation, any indirect, incidental, special, or consequential damages. This agreement gives you specific legal rights and you may have other rights that vary from state to state. Some states do not allow the exclusion or limitation of (i) incidental or consequential damages or (ii) implied warranties, so the above exclusions may not apply.

22. No provider of Distributor and no person other than an officer of Distributor may extend this warranty, nor may they modify it in any respect. No modification or extension is effective unless it is in writing and signed by the President or Vice-President of the Distributor.

Replacement Parts Warranty:

Parts warranty is 3-months or the remainder of the unit warranty, whichever is longer.

Innovative Mobility Products SmartScoot™ (IMP) warrants your SmartScoot™ against defects in materials and workmanship from the date of the original retail purchase as follows:

2 Year Limited Warranty:  Structural Frame under normal use conditions.

1 Year Limited Warranty:  All components, including motor, brakes, electrical, and axles under normal use conditions.

1 Year Limited Warranty:  Battery under normal use conditions.

This limited warranty extends only to the original owner and is not transferable to anyone else.

If a defect exists, IMP will, at its option and to the extent permitted by law either (1) provide components to repair the SmartScoot™ using new or refurbished parts at no charge to you; (2) exchange the SmartScoot™ with a functionally equivalent product that is new or refurbished; or (3) refund the original purchase price.  After repair or replacement, the SmartScootTM/functionally equivalent product will be covered by this limited warranty for the longer of the remainder of the original limited warranty period, or 90 days after IMP ships the SmartScootTM/functionally equivalent product to you.  IMP’s responsibility to repair or replace the SmartScootTM, or to refund the purchase price, is your exclusive remedy.  This warranty excludes damage caused by abuse, misuse, accidents, unauthorized repairs, alterations, modifications, failure to follow instructions in the User’s Instruction Manual and battery Operating Instruction, or other causes that are not defects in materials and workmanship for which IMP is responsible.

This Limited Warranty does not cover parts which may, under normal wear and tear, require replacement including, without limitation, tires, upholstery, fuses, etc.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, IMP IS NOT LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR SERVICE OF THE SMARTSCOOT™.  THE WARRANTY AND REMEDIES STATED ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES OR CONDITIONS, WHETHER ORAL, WRITTEN, EXPRESS, STATUTORY, OR IMPLIED TO THE EXTENT PERMITTED BY APPLICABLE LAW.  IMP SPECIFICALLY DISCLAIMS ALL IMPLIED AND STATUTORY WARRANTIES INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  IF IMPLIED WARRANTIES CANNOT BE DISCLAIMED, SUCH WARRANTIES ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY.  Any recovery is limited to the original purchase price.  No person is authorized to modify this Limited Warranty.

THIS WARRANTY DOES NOT AFFECT YOUR STATUTORY RIGHTS.

Some states do not allow limitations on how long an implied warranty lasts, or exclusions of incidental or consequential damages and the above limitations may not apply to you.  This Limited Warranty gives you specific legal rights. You may have other rights, which vary from state to state.

This warranty and all lawsuits, disputes, and claims will be governed by and interpreted under the laws of the State of Georgia, regardless of any conflict of law principles.   The parties also irrevocably consent to the jurisdiction of the State Court of Fulton County, Georgia, and agree that the State Court of Fulton County, Georgia shall have exclusive jurisdiction and be the sole venue for the consideration of any lawsuits, disputes, and claims between the parties.

The parties hereby waive the right to any jury trial on any lawsuit, dispute, claim, or controversy.  The parties also waive any right to consolidate or to have handled as a class action any proceeding on any lawsuit, dispute, claim, or controversy.  The parties agree that any proceedings will be conducted solely on an individual basis.  The parties agree not to seek to have any lawsuit, dispute, claim, or controversy heard as a class action, private attorney general action, or in any other proceeding in which either party acts or proposes to act in a representative capacity.

If any provision herein is found to be illegal or unenforceable, that provision will be severed with the remaining in full force and effect.

WARRANTY – MOBILity scooter

Twelve- Month limited WARRANTY (from the date of purchase).

  • This warranty only applies to parts that are mandatory for operating the scooter.
  • Tzora will cover, free of charge, any defected part which was identified by one of our authorized maintenance & service companies, after examination. 

Six-Month limited warranty (from the date of purchase).

  • The battery has a six-month warrant effective from the date of purchase.

WARRANTY EXCLUSIONS

This warranty does not extend to those items which may require replacement due to normal wear and tear:

  • Plastic Shrouds 
  • Color fixing
  • Motor Brushes
  • Upholstery and Seating
  • Brake Pads 
  • Tires and Tubes 
  • Fuses/Bulbs
  • Circumstances beyond the control of Tzora
  • Labor, service calls, shipping, and other charges incurred for repair of the product, unless specifically authorized, IN ADVANCE, by Tzora 
  • Repairs and/or modifications made to any part without specific consent from Tzora
  • Exclusions also include components with damage or failure caused by:
    • Contamination
    • Abuse, misuse, accident, or negligence
    • Battery fluid spillage or leakage
    • Use other than normal design specifications
    • Improper operation, maintenance, or storage
  • NOTE: Gradual deterioration in performance because the battery has been left in a discharged state, left in

WARRANTY: The scooter is under warranty for 1 year (within the 1 year from date of purchase), and at this time, if the customer has issues with the scooter they would like us to look into, they can send the scooter back to as follows:

  • Within 1 month from date of purchase, we can send a call tag to pick up the scooter or any parts
  • After 1 month from date of purchase and within the 1 year from date of purchase, the customer will have to pack and send the scooter  or any parts, to Zipr at their own expense. At this time, if there is any defects found, we can repair any issues or replace** the scooter and return to customer without additional charges. 
  • Please go through the Exception list on Warranty in your manual – Not all items are under warranty
  • Batteries that come with the purchased scooter, have three (3) months warranty only.

**Scooter replacements are as follows:

  • New replacements will only be made to those scooters found defective within 1 month from date of purchase
  • Refurbished scooters will be replaced for those scooters that have already been used for over 1 month from date of purchase and found defective and still within the 1 year warranty period (from date of purchase).  Replacement will only be sent after the customer has shipped the original scooter back to Zipr.

 

Furthermore within the 1 year (from date of purchase) warranty period, if customers need any parts, that are NOT on the Warranty exception list, to replace or repair, those parts will be sent to customer or customer’s choice technician at no charge. 

 

REPAIRS: Zipr does not have any external facilities or affiliations with any repair services or technicians.  Any repair services will be at the expense of the customer.

Technician/Repair Services:

Find one that does repairs on mobility scooters, wheelchairs or scooters.  Inform technicians to contact us via email (service@zipr.com) for parts they might need for your scooter repairs with the following info:

  1. Full customer name (to determine if customer still has warranty or in system)
  2. Type of scooter & serial # (can be found under the rear end of the scooter or in the battery “well” on the scooter base)
  3. What is the problem or part needed to be repaired (send picture of the part if possible)
  • If your scooter is still under warranty, Zipr will send those items to you or repair technicians/service companies at no charge.
  • Repair services fees or charges are strictly between customer and the repair technicians/company.
Zümaround models are warrantied for two (2) years.
  1. 180 days warranty for WowGo 2S/KT/Mini/3/3X board defect for any manufacturing defects. 270 days warranty for WowGo AT2 board defect for any manufacturing defects. 

  2. (The warranty of WowGo 2S/KT/Mini is extended from 3 months to 6 months since 2020.4.14, orders placed before 2020.4.13 are still 3 months warranty.)
    90 days warranty for all parts for any manufacturing defects.

  3. WowGo boards are built using the best configuration of motors, ESC, and batteries. We test all individual parts and run each WowGo Board for 210 minutes before packaging it up for shipment.
  4. All components, such an extra remote or battery can be purchased separately in our shop. If not, please contact us. and we also provide 90 days warranty for the parts you bought.
  5. The WowGo board can be easily repaired by replacing the broken part. We will always diagnose and send free replacement parts for boards under warranty, shipping fees will be collected.
  6. We are responsible for diagnose and sending free parts until the board is fixed. For example, if we sent a battery and problem still exists, we will keep sending ESC, Remote, Motors whatever needed, until the moment the right part is replaced and the board is fixed.
  7. We reply to all questions within 24 hours. You can get replacement parts within 3-8 days if there is ever an issue with your board.
  8. The water damage ,wheels wear ,and artificial damage are NOT included in the warranty. and always charge the board with the original charger. otherwise the battery may be damaged or even cause fire and the damage is NOT covered by warranty.

 

We Stand Behind our products:

Every bike is covered under our manufacturer's 1-year all-inclusive warranty for the original owner against all manufacturing defects.

Warranty Including:

Rattan Ebike’s bicycle components including motor,  controller, battery are warranted to be free from manufacturer defects in materials and/or workmanship for a 1 year period from the date of original purchase.

Wear and tear is not covered under warranty.

Rad Rattan Ebike’s lithium-ion batteries are warranted to be free from manufacturing defects in materials and/or workmanship for a 1 year period from the date of original purchase. The battery warranty does not include damage from power surges, use of an improper charger, improper maintenance or other such misuses, normal wear or water damage.

What we will do to fix the problem?

If a component is deemed to be defective or damaged without user error we will issue a replacement part. We will assist you in replacing any defective part. We will replace any parts deemed to have been damaged during shipping. We will provide the owner with a replacement product if the product can not be repaired after a reasonable number of tries as determined by Rattan Ebike.

What do you need to do?

Rattan Ebike will not replace any part without first seeing photos or video of the damaged part. Customer needs to provide us with evidence by email. 

Claims

All claims to this warranty must be made through Rattan Ebike. Proof of purchase may be required with any warranty request. Before making a warranty claim, we suggest that you contact us as there may be a simple fix for your problem. Valid warranty claims will be processed through Rattan Ebike within 2 years of initial purchase. Warranty claims may be submitted to us.

Shipping Damage Claims

We are proud of our products, but we can't control the shipment. In some extreme cases, the item you receive may be damaged during transportation, so you should check the item in good condition when receiving it. If the unfortunate thing really happens, please provide us with the Photo or video and contact us. Notice: we will not accept Shipping Damage Claims later than 7 days from receipt of products.

Warranty & Liability will VOID if the bicycle is altered or any customizing is made.

Warranty is only valid for original parts or goods from MBI Sport Inc. The warranty
will be voided once the original parts are replaced or removed.

MBI Sport Inc. offers warranty in all parts for 6 months and 1 year on the
frame after the received date in all of the manufacturer defectives. Defectives
can be replaced for no cost with proof of the damages and purchase.

What the warranty DOESN’T cover:
a. Normal Wear and tear
b. Improper assembly
c. Improper maintenance, including follow-up maintenance
d. Damage or failed use due to accidents, misuse, neglect, or abuse
e. Installation of components, parts or accessories not originally used
for or compatible with the bicycle as sold.

Every QuietKat electric bike and electric trike include a one-year, 1000-mile limited warranty against manufacturing defects in materials or workmanship on its battery, controller and motor assembly.  QuietKat frames come with a lifetime warranty.

This warranty applies only to the original registered owner of the QuietKat and is not transferable.

This limited warranty does not apply to normal wear and tear, malfunctions, or failures due to abuse, neglect, improper repair, improper maintenance, alteration, modification, accidents, or other improper use.

The one-year warranty on QuietKat’s lithium-ion batteries from the date of original purchase does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage.

If a component is deemed to be defective or damaged without user error or other improper use, QuietKat will assist in replacing that part.  This includes any parts deemed to have been damaged in shipping.   We will not replace any part deemed to be damaged by the user.

In the case of a repair or parts replacement under warranty, we will work with the owner to find a local certified bicycle repair shop to make the necessary fix.  QuietKat will also cover the associated repair labor fees, only if the scope of service is agreed upon prior to the fix.   The owner may also return the unit to QuietKat to make the needed repairs, but will be responsible for shipping costs each way.

Warranty Claims

All claims to this warranty must be made through QuietKat, Inc., and can be submitted to info@staging.quietkat.flywheelsites.com.  Proof of the original purchase may be required with any warranty request.  Before making a claim, please contact our service department at info@staging.quietkat.flywheelsites.com as there may be a simple fix for the problem.   Valid warranty claims will be processed within one year of the initial purchase.

NAKTO Electric Bicycle Warranty Policy

One Year Warranty

  • All Nakto’s electric bicycles is covered under manufacturer's 1 year warranty for the original owner against all manufacturing defects. 
  • NAKTO 1 Year Warranty includes main bike components: motor, battery, controller, throttle, brake and PAS system.
  • Parts are warranted to be free from manufacturer defects in materials and/or workmanship for a 1 year period from the date of original purchase
  • Shipping Damage claims

    Shipping damages must be reported to NAKTO E-BIKE within 48 hours after shipments arrivals. IMMEDIATELY inspect your product(s) for damage. Freight damage claims are extremely time sensitive. We will not accept freight damage claims later than 7 days from reception of products. Note any damage to your products on the Bill of Delivery before you and the driver sign-off on the shipment. Take pictures of any damage that is found, and date the images when possible. Keep all packaging and paperwork until the inspection process is complete. Please contact our Technical Support for return/replacement instructions

    NOT included in the warranty

    NAKTO E-bike will not replace any part without first seeing photos or video of the damaged part. We will not offer warranty service to second owners. We will not replace any part damaged by the user. We will not pay for any third party service or part replacement unless agreed by NAKTO E-bike upon prior to the fix.

    This warranty does not include consumables or normal wear and tear parts after 30 days including but not limited to wheels, pedals, chain, spokes, tires, tubes, brake pads, and grips. This warranty also does not cover damages caused by not proper assembly and maintenance required by NAKTO E-bikes, including but not limited to proper adjustment of the bike after assembling, proper storage of the e-bike, proper charging of the battery and use of the e-bike. Please note that this NAKTO E-bike is not set for extreme use including contest and water wading.

    NAKTO E-bike will not cover any damage that may occur during shipping if the owner sets up their own shipping option or if the bike is shipped using a freight forwarder or similar service.

    Terms of warranty

    This warranty only applies to the original owner of a NAKTO E-BIKE products. This warranty does not cover any damage or defects resulting from failure to follow instructions in the owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, wear and tear, installation of parts or accessories not originally intended or compatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance. NAKTO E-bike will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. In no event shall NAKTO E-BIKE be responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products.

    CLAIMS

    All claims to this warranty must be made through NAKTO E-BIKE.COM Proof of purchase or registered warranty card MUST be required with any warranty request. Before making a warranty claim, we suggest that you contact our technical support service team as there may be a simple fix for your problem. Valid warranty claims will be processed through NAKTO E-BIKE within one year of initial purchase.


     

    We sourced All Bikonit ebikes from reliable suppliers such as Bafang, RST, LG Chem, Sram, Sturmey Archer, Tektro, Kenda, Maxxis, SR etc. Every single Bikonit ebike was built under strict production processing and QC system. If you come across with any questions, our warranty policy is as follows: 1)Frame warranty lifetime. 2)All other components on the bike and extra-bought accessories warranty 1 year. 3)Battery warranty: All batteries come with a 2 years warranty(Battery circle lifetime is 600~800 depends on the environment). PLEASE DO CHARGE YOUR BATTERY EVERY MONTH AND IF NOT, WARRANTY TERMS DO NOT COVER. 4)Warranty is valid only in Continental United States only. THIS WARRANTY DOES NOT COVER: 1) A customer to tear open outfit by himself or herself 2)Normal wear and tear 3)Improper assembly 4) Improper follow-up maintenance 5)Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold 6) Damage or failure due to accident, misuse, abuse, or neglect(such as the battery) CUTION: Please take pictures or videos to support@electricbikeparadise.com if your bikonit ebike error occurred. Our technicist will off advise about maintian to you. DO NOT TO TEAR OPEN OUTFIT BY YOURSELVES , IT'S DANGEROUS AND WE WILL NOT KEEP WARRANTY FOR YOU ! Last updated July 31st, 2020

    This GlareWheel product, including all mechanical and electrical components, moving parts, motors and structural components, with the exception of Light, traction tires are warranted to the original owner-purchaser for a period of half year from the original date of purchase against original defects in materials or workmanship when purchased through a GlareWheel Authorized Retailer.

    This arranty does NOT cover the following:

    • Normal wear and tear

    • LED light

    • Defects appearing in the course of commercial use

    • Damage resulting from abuse/misuse of the product

      Transfer of this product by the original owner-purchaser to another person voids this warranty in its entirety. Modification of this product in any way; visually mechanically or electronically, voids the warranty in its entirety.

      Any warranted product which is defective in original materials or workmanship and is delivered by the original owner-purchaser (this warranty is non-transferrable) to GlareWheel MUST be accompanied by the original receipt for purchase ( or copy) from an Authorized GlareWheel Retailer, will at the discretion of GlareWheel, be repaired or replaced, without charge for parts or labor. In the event the defective product cannot be repaired, and a suitable replacement is not available, GlareWheel will offer to replace the product with a comparable model (determined by GlareWheel), if available. In the event a comparable model is not available the customer will be refunded the original purchase price(requires proof of purchase from the Authorized GlareWheel Retailer it was originally purchased). Any products on which warranty service is sought must be sent freight or postage prepaid( GlareWheel will refuse any package when postage is due).

      Transportation and shipping charges are not covered as part of this warranty.
      NOTE: Products that require service that do not have a receipt from an GlareWheel Authorized Retailer will be required to pay for all parts required to repair the product(labor will not incur a charge) providing the product is not older than one years from date of manufacture and is within half year from date of purchase. A copy of the original sales receipt is required.
      In no event shall GlareWheel be held liable for incidental or consequential damages.
      Some states do not allow the exlusion or limitation of incidental or consequential damages, so the above exlusion may not apply to you. This warranty gives you specific legal rights and you may have other rights which vary from state to sate.

    • Instruction for Obtaining Service

    • If service for this GlareWheel product is required, first write to GlareWheel service, email: info@glaretechusa.com. Please have the product UPC number, the date of original purchase, the dealer where the item was purchased and what seems to be the problem. You will receive a Return Authorization (RA) number to ensure your merchandise will be properly tracked and handled upon receipt at GlareWheel.

      Once you have your Return Authorization number(RA) , make sure the item is packed in its original foam inner container which is placed inside the original outer display box(this will help prevent damage during shipping and handling). This shipment MUST be prepaid and we recommend that it be insured with the carrier of your choice.

      Please make sure you have followed all of the above instructions carefully before retuning any merchandise for service. You may choose to have your product repaired by one of Monster Wheel’s Authorized Service Sations after its warranty has expired. A reasonable service fee should be expected once the product warranty has expired.

      You MUST present your DATED SALES RECEIPT when requesting warranty service.

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