If you have any issues with your product, please call us at (800) 590-2738 or email us at firstname.lastname@example.org and we will assist you in filing a warranty claim with the manufacturer. Each manufacturer we stock has a different warranty, so please read the warranty that pertains to the specific manufacturer for which your item pertains.
At Electric Bike Paradise, we take great pride in providing high-quality electric bikes and accessories to our customers. We understand that purchasing an electric bike is a significant investment, and we want you to feel confident in your purchase. That’s why we offer a comprehensive warranty policy that covers our products against defects in materials and workmanship.
All of our electric bikes come with a manufacturer's warranty. The length of the warranty varies depending on the brand and model of the bike. Generally, our electric bikes come with a warranty period of 1 to 2 years. Please refer to the specific product page for detailed information about the warranty period for that product.
Our warranty covers defects in materials and workmanship. This includes any defects in the frame, motor, battery, or other components of the electric bike that are caused by manufacturing or materials defects. If your electric bike is found to have a defect covered under the warranty, we will repair or replace the affected component at no charge to you.
We understand that electric bikes are used in a variety of ways and environments. However, please note that our warranty policy does not cover damage caused by normal wear and tear, misuse, abuse, or neglect. It also does not cover any damage that results from accidents, modifications, or repairs made by unauthorized personnel.
If you have any questions about our warranty policy or need to make a claim under the warranty, please contact our customer service team. We are here to assist you and ensure that you have a positive experience with your electric bike purchase.