Priority Electric Scooters PET Pro Flex 48V/40Ah 500W Transportation 3-Wheel Electric Scooter 99-Z3Z-51252
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Priority Electric Scooters PET Pro Flex 48V/40Ah 500W Transportation 3-Wheel Electric Scooter 99-Z3Z-51252
Features
- 48 Volt System
- 500 Watt Motor
- Up To 18 MPH
- Up To 24 Miles
- On And Off Road
- Brake Lock
- Led Headlight
- Reverse Switch
- Hi/Low Speed Control
- On And Off-Road Tire
- Fold Down Handle For Easy Transport
- 290 LBS Weight Capacity
The PET Pro Flex 500 Electric Scooter is fast, fun, friendly and now it folds! The PET Pro Flex 500 is an innovative new electric vehicle that is revolutionizing personal transportation and rehab mobility at home and in the workplace. Three wheels provide greater stability and safety than regular two wheeled transporters, not to mention more torque and longer range for more rigorous use. The sturdy seat is removable, so you can stand up or sit down while riding making it great for recreation or mobility use. With speeds up to 13 MPH it is the ultimate in a comfortable, Pre-Mobility Electric Scooter. The new collapsible handlebar makes it a cinch to store or transport. Just drop the handlebars and store it in the back of the RV, van or trunk. The all-new design increases ease of operation by locating the controls and battery feedback with the brakes on the handlebar along with the keyed ignition. The headlight incorporates a powerful, new 7 LED design. Now you can see be seen. The PRO has the same or better performance than other mobility devices and operates at a lower cost. It plugs into any conventional 110-volt household outlet and has zero exhaust emissions, making it great for indoor use and personal transportation outdoors. The NewPET Pro Flex 500 is truly a product for young and old. Everyone is happy riding it! The advanced wheel-motor design built into the front wheel allows for better overall performance, efficiency as well as maneuverability, with a turning-radius which allows the user to make a tight 360 degree turn. Weight capacity up to 290 lbs.
“It allows me to go places and do things I couldn’t do because of my feet issues.” – Ken K., Sioux Falls, Idaho
“Thank you for listening and improving a great product.” – Kim, Canada
Please note this 3 wheel portable electric scooter is foldable and can be used as a handicap power chair. The PET 500 is a great alternative to electric mobility scooters.
Specifications
| Model No. | PET Pro Flex 500 |
| Product size | 40 L x 21 W x 28 H inch (102 L x 68 W x 98 H cm) |
| Type of motor | Permanent-magnet brushless DC wheel motor |
| Motor power | 500W Wheel motor, 48 V |
| Battery type | Sealed Lead Acid Battery |
| Battery capacity | 48 Volt, 40Ah |
| Charger | 110V-240V, UL approved |
| Charging time | 4-6 hours |
| Max. speed | Up to 18 MPH ( 25 km/h) |
| Single charge | Up to 24 MILES (32 km) |
| Max capacity | 290 LBS (100 kg) |
| Net weight | 112 LBS (51 kg) |
Additional information
| Weight | 128 lbs |
|---|---|
| Dimensions | 28 × 21 × 30 in |
View & Download
Product Manual
Order a Priority Electric Scooters PET Pro Flex 48V/40Ah 500W Transportation 3-Wheel Electric Scooter 99-Z3Z-51252 today from ElectricBikeParadise.com. Free shipping + free gifts on all of our Priority Electric Scooters 3-Wheel Electric Scooters. Sign up today and get 5% off!
Priority Electric Scooters PET Pro Flex 48V/40Ah 500W Transportation 3-Wheel Electric Scooter 99-Z3Z-51252
Features
- 48 Volt System
- 500 Watt Motor
- Up To 18 MPH
- Up To 24 Miles
- On And Off Road
- Brake Lock
- Led Headlight
- Reverse Switch
- Hi/Low Speed Control
- On And Off-Road Tire
- Fold Down Handle For Easy Transport
- 290 LBS Weight Capacity
The PET Pro Flex 500 Electric Scooter is fast, fun, friendly and now it folds! The PET Pro Flex 500 is an innovative new electric vehicle that is revolutionizing personal transportation and rehab mobility at home and in the workplace. Three wheels provide greater stability and safety than regular two wheeled transporters, not to mention more torque and longer range for more rigorous use. The sturdy seat is removable, so you can stand up or sit down while riding making it great for recreation or mobility use. With speeds up to 13 MPH it is the ultimate in a comfortable, Pre-Mobility Electric Scooter. The new collapsible handlebar makes it a cinch to store or transport. Just drop the handlebars and store it in the back of the RV, van or trunk. The all-new design increases ease of operation by locating the controls and battery feedback with the brakes on the handlebar along with the keyed ignition. The headlight incorporates a powerful, new 7 LED design. Now you can see be seen. The PRO has the same or better performance than other mobility devices and operates at a lower cost. It plugs into any conventional 110-volt household outlet and has zero exhaust emissions, making it great for indoor use and personal transportation outdoors. The NewPET Pro Flex 500 is truly a product for young and old. Everyone is happy riding it! The advanced wheel-motor design built into the front wheel allows for better overall performance, efficiency as well as maneuverability, with a turning-radius which allows the user to make a tight 360 degree turn. Weight capacity up to 290 lbs.
“It allows me to go places and do things I couldn’t do because of my feet issues.” – Ken K., Sioux Falls, Idaho
“Thank you for listening and improving a great product.” – Kim, Canada
Please note this 3 wheel portable electric scooter is foldable and can be used as a handicap power chair. The PET 500 is a great alternative to electric mobility scooters.
Specifications
| Model No. | PET Pro Flex 500 |
| Product size | 40 L x 21 W x 28 H inch (102 L x 68 W x 98 H cm) |
| Type of motor | Permanent-magnet brushless DC wheel motor |
| Motor power | 500W Wheel motor, 48 V |
| Battery type | Sealed Lead Acid Battery |
| Battery capacity | 48 Volt, 40Ah |
| Charger | 110V-240V, UL approved |
| Charging time | 4-6 hours |
| Max. speed | Up to 18 MPH ( 25 km/h) |
| Single charge | Up to 24 MILES (32 km) |
| Max capacity | 290 LBS (100 kg) |
| Net weight | 112 LBS (51 kg) |
Additional information
| Weight | 128 lbs |
|---|---|
| Dimensions | 28 × 21 × 30 in |
View & Download
Product Manual
Order a Priority Electric Scooters PET Pro Flex 48V/40Ah 500W Transportation 3-Wheel Electric Scooter 99-Z3Z-51252 today from ElectricBikeParadise.com. Free shipping + free gifts on all of our Priority Electric Scooters 3-Wheel Electric Scooters. Sign up today and get 5% off!
Our goal is to keep the ordering process as simple as possible. Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if your product is in stock.
Electric Bike Paradise Shipping time Delivery Info Policy By Brands
Our ship times are 24-48 hours upon receipt of order.
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
Order Confirmation:
- You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
- As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
- If your item is on backorder or unavailable, we will reach out to you via email.
- If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
Order Shipment:
- If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will ship within 1-2 business days from the date of your order.
- We will send you the tracking information within 24 hours to the email address you provided when checking out.
- We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day).
- Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
- Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost.
- We do not offer Cash On Delivery.
- A phone number is required by the freight company so a delivery appointment can be made.
- Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.
- A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
- Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
- As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
- To avoid a delay in receiving your order from customs, consider the following:
- Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
- We do not refund original shipping charges for goods that are refused for delivery at customs.
- We will deduct all additional fees resulting from refused international shipments from your refund.
- If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
- If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
- We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
- If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@electricbikeparadise.com.
Damages:
- Please inspect the packaging of your items when they arrive.
- If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.
- If your item(s) do arrive damaged, please send photos to support@electricbikeparadise.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
- All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
- If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
- If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Backorders:
- From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
- The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
- If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
- Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.
Important Freight LTL Shipment
- When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
- You need to be at the delivery address during the delivery window to receive and sign for the item.
- The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
- Please make sure the phone number you entered at checkout is a good number to contact you at.
- Don't screen your calls until your item has been delivered.
- The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
- Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):
- Carton damage requires visual inspection of contents of the unit.
- Electric Bike Paradise recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Electric Bike Paradise immediately.
- IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
- Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Carton packaging has excessive damage with the exposed product:
- Refuse shipment
- Sign carrier paperwork: “Carton damaged and refused”
- Notify Electric Bike Paradise immediately.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@electricbikeparadise.com.
ElectricBikeParadise.com is committed to providing the best customer service in the Electric Bike industry. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
Electric Bike Paradise 30-Day Satisfaction Guarantee Return Policy
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 30 days of delivery date.
- There is a 15% restocking fee.
- Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
- We will refund the product price minus any applicable fees and charges.
- Original shipping charges are non-refundable.
- You are responsible for any return shipping charges.
- Refunds will be applied to the same payment method used when original purchase was made.
The Following Cannot Be Returned
- Products which are eligible for parts under manufacturer warranty
- Products that have had their original manufacturer packaging opened
- Products that have been out of their original manufacturers' packaging
It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return request must be submitted in writing and sent to support@electricbikeparadise.com
*Exclusions
Electric Bike Paradise works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under "Returns" tab on the product page and below:
Electric Bike Paradise Returns Policy By Brands
Do not throw away the box or packing materials because you will need them to box up the return.
The Pet Pro Flex Scooter may be returned within 15 days of receipt for a full refund. Please contact the dealer where it was purchased from to notify them of the return. The customer must arrange for and is responsible for the cost of return shipping unless the product is defective or damaged:
- Product must be in new condition. For example, no cracks, scratches, dirty or marked tires, or any indications of usage.
- Product must be returned in its original packaging. All returned products must be complete including the original packaging, accessories parts , manuals, etc.
- It is highly recommended that you insure your shipment at retail cost and repack the item in the same manner. The buyer is responsible for returning the item in the same condition.
- A full credit cannot be issued if the product arrives at our facility damaged.
- A Return Merchandise Authorization Number must be requested from Priority Electric Transportation (PET) within 10 days of delivery of the product.
- Once an RMA number has been received, products must be returned within 14 days.
All returned products require a Return Authorization Number. Returns received without this number will not be credited. To request an RMA Number you may call us at 1-707-393-0724. e-mail us at customerservice@petscooters.com. Please include your order number, name and the item number you are returning and reason for return.
PLEASE NOTE: Products returned without an RMA Number will not be credited. To receive full credit, items must be shipped within 14 days from the day the RMA Number was issued.
Unless PET made an error, return freight is the customer’s responsibility. We will be happy to help you determine which shipping method to use once you have requested your RMA Number. We highly Please be sure to carefully follow all return-shipping instructions that are included with your RMA Number. If an item is returned to the wrong address, PET reserves the right to charge for
any additional shipping fees associated with shipping the item to the correct location.
Credits
Once your return is received in good condition, PET will issue a credit for the purchase for so that you may be refunded the purchase price within 72 hours.
If your item is defective or was damaged in shipping, please call us at 1-707 393-0724 or email us at customerservice@petscooters.com. We will arrange for the item to be repaired or replaced promptly.
- If your return is approved you will receive an email from us with return instructions.
- Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
- We recommend taking a picture of the package and/or the item before shipping.
- Ship the package. We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
- Please provide us the tracking number.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.
QUESTIONS? EMAIL US: SUPPORT@ELECTRICBIKEPARADISE.COM
CANCELLATIONS
You can cancel your order free of charge up to 1 hour after the order was placed and if the order has not been physically shipped.
All unshipped orders canceled after 1 hour are subject to a 5% cancellation fee because we incur costs from our credit card processing company after we confirm your product is in stock and capture the payment for your order.
If your order has been shipped, the standard return procedure applies.
Refunds will only be issued to the original credit card that you use when placing your order.
PRE-ORDERS
We rely on just-in-time fulfillment from our suppliers to provide you with a vast array of products for sale at low factory-direct pricing. This allows us to cut the costs of overhead and middle-men and pass those savings onto you. Sometimes, products are so popular that they go out of stock before the next shipment arrives at our suppliers warehouse.
If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available.
If you can't or don't want to wait, you can choose an alternative product. At that point we will either charge or refund you the difference, update your order, and ship out the alternative product.
If you don't want an alternative product, you can cancel your order without any cancellation fee.
If you choose to accept the ETA and wait for your product, you order will be placed on pre-order status. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives.
If you choose to cancel your order after you have confirmed your pre-order, and it still hasn't shipped yet (like in the case that it gets delayed further) then you will be charged the 5% cancellation fee we must charge to recoup the losses we incur from our credit card processing company when we issue refunds.
If you choose to cancel your pre-order after the product has shipped, the normal return policy applies.
Thanks for your understanding.
QUESTIONS? EMAIL SUPPORT@ELECTRICBIKEPARADISE.COM
DAMAGED MERCHANDISE
In the event of damage to your product in shipping, please contact support@electricbikeparadise.com to arrange for replacement and pick-up of the damaged Electric Bike Paradise. Please refer to our Shipping Policy for more details.
EMAIL: SUPPORT@ELECTRICBIKEPARADISE.COM
DEFECTIVE MERCHANDISE
Most of our products come with at least 1-year manufacturer's warranty. The warranty information can be found under "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
EMAIL SUPPORT@ELECTRICBIKEPARADISE.COM
PLEASE READ!
It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.
We work very hard to ensure that we offer the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.
To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates, holiday sale, and "buy one, get one free" offers are not eligible
- The item must be in stock on the competitor's website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
If you want to check if we can price match a product before you place your order, please contact us.
Welcome to Electric Bike Paradise
We are passionate about Electric Bikes or Electric Scooters. We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the Electric Bike market. Our customers include recreational cyclists, daily commuters, elderly, and obese who are seeking to be healthy and physically fit. Our customers are seeking an electric bike or scooter or skateboard to enjoy daily adventures, explore more, reduce stress, improve their heart health, avoid arthritis, improve their breathing, lower the impact on their knees during exercise, improve their sleep, improve their immune system, lower their risk of diabetes, boost their energy level and lose weight.
What sets us apart from the rest? Large generic retailers lack the specialized knowledge to answer specific questions on assembly warranty and product benefits and features. We know our Electric Bikes inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.
Our Commitment To You
- World-class customer service.
- FREE shipping to the lower 48 USA on every order and no sales tax outside Wyoming.
- Most Electric Bikes, Scooters, Wheelchairs, and Skateboards come 95% assembled with very little assembly required. *Some exclusions apply. Please see product page for details.
- We guarantee that our prices are the lowest online.
- We have been in business since 2010 and have thousands of satisfied customers, see what they had to say here!
Our Mission: "To Help You Get Healthy and Physically fit"
At Electric Bike Paradise, our mission is to help you get healthy and physically fit. Electric Bikes have allowed recreational cyclists, daily commuters, elderly, and obese to be healthy and physically fit. We want to help you enjoy daily adventures, explore more, reduce your stress, improve your heart health, avoid arthritis, improve your breathing, lower the impact on your knees during exercise, improve your sleep, improve your immune system, lower your risk of diabetes, boost your energy level and lose weight.
We believe Electric Bikes are revolutionizing the way people enjoy their day while cycling. With the increasing popularity of the Electric Bikes and Scooters, everybody's specific needs can be met.
We provide the following value-added benefits with every order:
- 100% Secure Shopping
- We Value Your Privacy
- Trusted Brand Names
- Authorized Online Dealer
- Best Return Policy
- Free Shipping Every day
- Low Price Guarantee
- Satisfaction Guarantee
- Courteous Sales Experts
- Lucrative Affiliate Program
Worried About Price?
- We are an authorized dealer for our suppliers and we ship directly from their warehouse.
- With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
- We offer fast free shipping zero taxes anywhere except for Wyoming, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.
We understand buying an Electric Bike, Scooter, Wheelchair, or Skateboard is a significant investment so we want to make the buying process as easy as possible for you.
Go ahead and place your order today and if you have any questions give us a call or email us at support@electricbikeparadise.com.
How We Give Back To The Community
We love to give back to our community. From assisting health enthusiasts choose their perfect rides to helping less fortunate communities, we've done it all. Our love for electric bikes extends far beyond our local community. We want to help the world. We've partnered with People For Bikes and World Bicycle Relief to help people not just in the USA but around the world live a better life with the help of an Electric Bike. It's amazing what a difference an Electric Bike can make to a person's life. Watch this video to learn more about what the People For Bikes and World Bicycle Relief does for the communities.
People for Bikes
World Bicycle Relief
We donate a portion of our profits to People For Bikes and World Bicycle Relief. All proceeds go to help the people of small communities get a bicycle of their own, to help promote a healthier future with biking, and help themselves create a better and healthier lives.
Meet The Founder
The owner, Trevor, is from Seattle, Washington and started selling bicycles, electric bikes, and electric scooters online in 2010 and eventually built Electric Bike Paradise to serve customers all over the USA.
Picture above: Trevor and friends riding bicycles through the countryside in north Vietnam, 2019.
In 2013, Trevor was introduced to Electric Bikes when he was in college. He was selling fixed gear bikes and road bikes, beach cruiser bikes, and tandem bikes on eBay and Amazon and went to buy a used fixie bike from a seller on craigslist to use as a personal commuter bike. That seller happened to be Tim, the founder of BMEbikes. He met Tim and his brother who showed Trevor the electric bikes they were creating as a side-project in the back of their car turbocharging business in Northridge, California. Tim let Trevor test ride an electric bike and Trevor was blown away. It was like a cross between a motorcycle and a bicycle but all-electric and super quiet. Trevor went online to start looking for suppliers of electric bicycles and he found his first supplier of electric bikes, Micargi Electric Bikes. Since then, Trevor and his team of dedicated customer service and online store management assistants have sold over 10,000 bicycles and e-bikes to consumers all around the world.
Up until this point, Trevor had no idea Electric Bikes even existed. He did some searching online but couldn't find an online store that was easy to shop or had a wide-selection and educational articles to help him learn about Electric Bikes. He decided to start a brand new website called Electric Bike Paradise, the one you're on right now, to help those who want to shop, browse, and learn all in one place.
Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Operating online-only means we can offer all this without sacrificing any of the things that made us excited to start this business in the first place like being able to travel and help people all over the world.
Our Customer Support Team
Our team operates out of an office space in Wyoming and due to COVID-19 most of our team now works remotely from home. In order to keep our prices low and make our fulfillment processes as efficient as possible, all of our products now ship directly from our supplier's warehouses which are located throughout the continental USA.
Our Warehouses
Our supplier's warehouses are located strategically throughout the continental USA. Every supplier we work with ensures product quality and packing quality before each shipment. The carriers we use to ship the products are carefully chosen from their history of speedy delivery capability and their care in the delivery of packages without damages.
How To Contact Us
You can call our customer support and sales team Mon-Sat 8am-8pm EST at (800) 590-2738.
You can chat live with our customer support and sales team Mon-Sat 8am-8pm EST, just look for the button in the lower-right corner that says "Chat with us."
You can email our customer support team and sales team: support@electricbikeparadise.com and we will reply within 1-2 hours during regular business hours Mon-Sat 8am-8pm EST.
You can write to us:
5830 E 2nd St, Ste. 7000 #715
Casper, WY 82609
We hope you enjoy our Electric Bike as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.
If you want to learn more about Electric Bikes, why you should get one, what they are, how they work, and when the best time to get one is, check out our Electric Bike Buying Guide.
If you're considering getting an electric bike, electric scooter, mobility scooter, electric wheelchair, or bicycle but don't have the cash or credit available to pay for one right now, you may be thinking about other financing options. We offer one of the best financing programs in the industry.
We have partnered with the best financing companies to give you the best chance of qualifying for credit. You will be required to apply for financing. You will fill out a credit line application. You are subject to credit approval.
Electric Bike Paradise has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.
You'll usually get a decision within seconds and be able to purchase that brand new Electri Bike Paradise of your dreams right from our website shipped directly to your door as fast as 3-10 business days. You have two options for financing: Paypal and Klarna.
What types of financing options does Klarna offer?
- Flexible Month-to-Month: Flexible Month-to-Month purchases are standard purchases with no fixed term commitment, similar to a traditional credit line. You decide what’s best for you; you simply need to make at least your minimum monthly payment. These are also sometimes called “standard purchases.”
- Planned Payments: Planned Payments is a promotional offer which allows eligible orders to be purchased with a reduced APR. With planned payments, you will have a fixed monthly payment. The APR varies based on the current available promotions.
- No Interest If Paid In Full: No Interest If Paid In Full is a promotional offer in which interest is deferred during the promotional period. If the entire balance is paid before the expiration date, no interest will be charged. Keep in mind, you still need to make at least your minimum monthly payment. These are also sometimes called “deferred interest purchases.”
Select Klarna at Checkout to see if you qualify.
How to apply for Klarna financing?
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On product page select Add to Cart.
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On shopping cart page select Secure Checkout.
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- Fill out form with your personal information.
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Select Continue to shipping method.
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Select your preferred Shipping method.
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Select Continue to payment method
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Select Slice it. Pay over time with Klarna.
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Select Complete Order.
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- Select preferred monthly payment options that are available. (Please note that monthly payment options are dependent on your cart balance and what Klarna decides to offer, we cannot change the financing options)
Examples
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Click Place Order.
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- Fill out form.
- Click Continue.
- Know instantly if you are approved for financing with Klarna.
- Receive a confirmation email outlining your purchase, due date(s), and other useful information once your product ships out.
- Contact Klarna customer service at any time with questions about your purchase.
- Contact support@electricbikeparadise.com or (800) 590-2738 if you have any questions. We are happy to help! :)
What types of financing options does Paypal offer?
The world-renowned recognized and respected leader in financing, PayPal, has offered customers of Electric Bike Paradise an exclusive deal to get financing for any Electric Bike over $99. NO INTEREST IF PAID IN THE FULL WITHIN 6 MONTHS!
PayPal Credit is a reusable credit line available on purchases at thousands of stores that accept PayPal. It's also available for purchases on eBay and exclusively at thousands of other online stores. Plus, it comes with the same security and flexibility you trust from PayPal.
If applying for Paypal Credit you will need to have a Paypal account or create one.
PayPal Credit is subject to credit approval as determined by the lender, Comenity Capital Bank, and is available to US customers who are of legal age in their state of residence. Promotional offers may not be available for purchases made on a mobile device.
The financing lasts for 6 months and is only valid on approved credit.
How Do I Apply for Paypal Financing?
(Please read the entirety of the instructions before you email or call. The next step may answer the question you have about the steps before it.)
- Choose the product you want to purchase.
- Click the ADD TO CART button on the product page:
- Click the CHECKOUT button:
- Fill in your information:
- Click the CONTINUE TO SHIPPING METHOD button:
- Choose your shipping method.
- Click the CONTINUE TO PAYMENT METHOD button:
- Choose PAYPAL option:
- Click the COMPLETE ORDER button:
- A pop will be displayed on the screen that will redirect you to PayPal, if you have a pop-up blocker make sure to disable it. You will need to sign into Paypal if you haven't. If you don't have a PayPal account you will need to create one.
- Click APPLY NOW button: (hover your mouse over Apply Now)
- You will be prompted to fill in your information:
- Billing & shipping address
- Your date of birth
- Last 4 digits of your social security
- Phone number
- Click NEXT
- Read PayPal's Credit Terms & Conditions:
- Click AGREE AND APPLY:
- You will receive an instant approval:
OR
- You will receive an instant denial. Electric Bike Paradise has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.
If you have any issues with your product, please call us at (800) 590-2738 or email us at support@electricbikeparadise.com and we will assist you in filing a warranty claim with the manufacturer. Each manufacturer we stock has a different warranty, so please read the warranty that pertains to the specific manufacturer for which your item pertains.
Electric Bike Paradise Warranty Policy By Brands
Priority Electric Scooters PET Pro Flex 48V/40Ah 500W Transportation 3-Wheel Electric Scooter 99-Z3Z-51252
Features
- 48 Volt System
- 500 Watt Motor
- Up To 18 MPH
- Up To 24 Miles
- On And Off Road
- Brake Lock
- Led Headlight
- Reverse Switch
- Hi/Low Speed Control
- On And Off-Road Tire
- Fold Down Handle For Easy Transport
- 290 LBS Weight Capacity
The PET Pro Flex 500 Electric Scooter is fast, fun, friendly and now it folds! The PET Pro Flex 500 is an innovative new electric vehicle that is revolutionizing personal transportation and rehab mobility at home and in the workplace. Three wheels provide greater stability and safety than regular two wheeled transporters, not to mention more torque and longer range for more rigorous use. The sturdy seat is removable, so you can stand up or sit down while riding making it great for recreation or mobility use. With speeds up to 13 MPH it is the ultimate in a comfortable, Pre-Mobility Electric Scooter. The new collapsible handlebar makes it a cinch to store or transport. Just drop the handlebars and store it in the back of the RV, van or trunk. The all-new design increases ease of operation by locating the controls and battery feedback with the brakes on the handlebar along with the keyed ignition. The headlight incorporates a powerful, new 7 LED design. Now you can see be seen. The PRO has the same or better performance than other mobility devices and operates at a lower cost. It plugs into any conventional 110-volt household outlet and has zero exhaust emissions, making it great for indoor use and personal transportation outdoors. The NewPET Pro Flex 500 is truly a product for young and old. Everyone is happy riding it! The advanced wheel-motor design built into the front wheel allows for better overall performance, efficiency as well as maneuverability, with a turning-radius which allows the user to make a tight 360 degree turn. Weight capacity up to 290 lbs.
“It allows me to go places and do things I couldn’t do because of my feet issues.” – Ken K., Sioux Falls, Idaho
“Thank you for listening and improving a great product.” – Kim, Canada
Please note this 3 wheel portable electric scooter is foldable and can be used as a handicap power chair. The PET 500 is a great alternative to electric mobility scooters.
Specifications
| Model No. | PET Pro Flex 500 |
| Product size | 40 L x 21 W x 28 H inch (102 L x 68 W x 98 H cm) |
| Type of motor | Permanent-magnet brushless DC wheel motor |
| Motor power | 500W Wheel motor, 48 V |
| Battery type | Sealed Lead Acid Battery |
| Battery capacity | 48 Volt, 40Ah |
| Charger | 110V-240V, UL approved |
| Charging time | 4-6 hours |
| Max. speed | Up to 18 MPH ( 25 km/h) |
| Single charge | Up to 24 MILES (32 km) |
| Max capacity | 290 LBS (100 kg) |
| Net weight | 112 LBS (51 kg) |
Additional information
| Weight | 128 lbs |
|---|---|
| Dimensions | 28 × 21 × 30 in |
View & Download
Product Manual
Order a Priority Electric Scooters PET Pro Flex 48V/40Ah 500W Transportation 3-Wheel Electric Scooter 99-Z3Z-51252 today from ElectricBikeParadise.com. Free shipping + free gifts on all of our Priority Electric Scooters 3-Wheel Electric Scooters. Sign up today and get 5% off!
DISCLAIMER: This motor-powered bicycle or scooter may have a motor-assisted speed of 25 km/h or 15.5 mph, and if so, is NOT to be used for transport of people on public access ways without first being registered with the state according to state laws and the operator being legally licensed to drive on public access ways. We do not assume any liability for any usage of this product, especially outside the legal boundaries of your local state laws. If you are looking for information on whether this product is legal to use on public access ways in your local area, please consult an attorney.
Our goal is to keep the ordering process as simple as possible. Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if your product is in stock.
Electric Bike Paradise Shipping time Delivery Info Policy By Brands
Our ship times are 24-48 hours upon receipt of order.
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
Order Confirmation:
- You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
- As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
- If your item is on backorder or unavailable, we will reach out to you via email.
- If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
Order Shipment:
- If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will ship within 1-2 business days from the date of your order.
- We will send you the tracking information within 24 hours to the email address you provided when checking out.
- We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day).
- Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
- Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost.
- We do not offer Cash On Delivery.
- A phone number is required by the freight company so a delivery appointment can be made.
- Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.
- A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
- Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
- As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
- To avoid a delay in receiving your order from customs, consider the following:
- Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
- We do not refund original shipping charges for goods that are refused for delivery at customs.
- We will deduct all additional fees resulting from refused international shipments from your refund.
- If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
- If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
- We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
- If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@electricbikeparadise.com.
Damages:
- Please inspect the packaging of your items when they arrive.
- If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.
- If your item(s) do arrive damaged, please send photos to support@electricbikeparadise.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
- All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
- If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
- If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Backorders:
- From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
- The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
- If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
- Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.
Important Freight LTL Shipment
- When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
- You need to be at the delivery address during the delivery window to receive and sign for the item.
- The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
- Please make sure the phone number you entered at checkout is a good number to contact you at.
- Don't screen your calls until your item has been delivered.
- The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
- Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):
- Carton damage requires visual inspection of contents of the unit.
- Electric Bike Paradise recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify Electric Bike Paradise immediately.
- IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
- Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Carton packaging has excessive damage with the exposed product:
- Refuse shipment
- Sign carrier paperwork: “Carton damaged and refused”
- Notify Electric Bike Paradise immediately.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@electricbikeparadise.com.
ElectricBikeParadise.com is committed to providing the best customer service in the Electric Bike industry. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
Electric Bike Paradise 30-Day Satisfaction Guarantee Return Policy
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 30 days of delivery date.
- There is a 15% restocking fee.
- Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
- We will refund the product price minus any applicable fees and charges.
- Original shipping charges are non-refundable.
- You are responsible for any return shipping charges.
- Refunds will be applied to the same payment method used when original purchase was made.
The Following Cannot Be Returned
- Products which are eligible for parts under manufacturer warranty
- Products that have had their original manufacturer packaging opened
- Products that have been out of their original manufacturers' packaging
It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return request must be submitted in writing and sent to support@electricbikeparadise.com
*Exclusions
Electric Bike Paradise works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under "Returns" tab on the product page and below:
Electric Bike Paradise Returns Policy By Brands
Do not throw away the box or packing materials because you will need them to box up the return.
The Pet Pro Flex Scooter may be returned within 15 days of receipt for a full refund. Please contact the dealer where it was purchased from to notify them of the return. The customer must arrange for and is responsible for the cost of return shipping unless the product is defective or damaged:
- Product must be in new condition. For example, no cracks, scratches, dirty or marked tires, or any indications of usage.
- Product must be returned in its original packaging. All returned products must be complete including the original packaging, accessories parts , manuals, etc.
- It is highly recommended that you insure your shipment at retail cost and repack the item in the same manner. The buyer is responsible for returning the item in the same condition.
- A full credit cannot be issued if the product arrives at our facility damaged.
- A Return Merchandise Authorization Number must be requested from Priority Electric Transportation (PET) within 10 days of delivery of the product.
- Once an RMA number has been received, products must be returned within 14 days.
All returned products require a Return Authorization Number. Returns received without this number will not be credited. To request an RMA Number you may call us at 1-707-393-0724. e-mail us at customerservice@petscooters.com. Please include your order number, name and the item number you are returning and reason for return.
PLEASE NOTE: Products returned without an RMA Number will not be credited. To receive full credit, items must be shipped within 14 days from the day the RMA Number was issued.
Unless PET made an error, return freight is the customer’s responsibility. We will be happy to help you determine which shipping method to use once you have requested your RMA Number. We highly Please be sure to carefully follow all return-shipping instructions that are included with your RMA Number. If an item is returned to the wrong address, PET reserves the right to charge for
any additional shipping fees associated with shipping the item to the correct location.
Credits
Once your return is received in good condition, PET will issue a credit for the purchase for so that you may be refunded the purchase price within 72 hours.
If your item is defective or was damaged in shipping, please call us at 1-707 393-0724 or email us at customerservice@petscooters.com. We will arrange for the item to be repaired or replaced promptly.
- If your return is approved you will receive an email from us with return instructions.
- Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
- We recommend taking a picture of the package and/or the item before shipping.
- Ship the package. We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
- Please provide us the tracking number.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.
QUESTIONS? EMAIL US: SUPPORT@ELECTRICBIKEPARADISE.COM
CANCELLATIONS
You can cancel your order free of charge up to 1 hour after the order was placed and if the order has not been physically shipped.
All unshipped orders canceled after 1 hour are subject to a 5% cancellation fee because we incur costs from our credit card processing company after we confirm your product is in stock and capture the payment for your order.
If your order has been shipped, the standard return procedure applies.
Refunds will only be issued to the original credit card that you use when placing your order.
PRE-ORDERS
We rely on just-in-time fulfillment from our suppliers to provide you with a vast array of products for sale at low factory-direct pricing. This allows us to cut the costs of overhead and middle-men and pass those savings onto you. Sometimes, products are so popular that they go out of stock before the next shipment arrives at our suppliers warehouse.
If the product you purchased is out of stock at the time you placed your order, we will notify you via email as soon as possible and give you the ETA as well as other options that are currently available.
If you can't or don't want to wait, you can choose an alternative product. At that point we will either charge or refund you the difference, update your order, and ship out the alternative product.
If you don't want an alternative product, you can cancel your order without any cancellation fee.
If you choose to accept the ETA and wait for your product, you order will be placed on pre-order status. This means we will place the pre-order with our supplier so that the product is reserved upon arrival and will ship out to you as soon as it arrives.
If you choose to cancel your order after you have confirmed your pre-order, and it still hasn't shipped yet (like in the case that it gets delayed further) then you will be charged the 5% cancellation fee we must charge to recoup the losses we incur from our credit card processing company when we issue refunds.
If you choose to cancel your pre-order after the product has shipped, the normal return policy applies.
Thanks for your understanding.
QUESTIONS? EMAIL SUPPORT@ELECTRICBIKEPARADISE.COM
DAMAGED MERCHANDISE
In the event of damage to your product in shipping, please contact support@electricbikeparadise.com to arrange for replacement and pick-up of the damaged Electric Bike Paradise. Please refer to our Shipping Policy for more details.
EMAIL: SUPPORT@ELECTRICBIKEPARADISE.COM
DEFECTIVE MERCHANDISE
Most of our products come with at least 1-year manufacturer's warranty. The warranty information can be found under "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
EMAIL SUPPORT@ELECTRICBIKEPARADISE.COM
PLEASE READ!
It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.
We work very hard to ensure that we offer the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price then us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.
To request your partial refund, simply email us a link to the product on our website and on our competitor's website, within 30 days from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates, holiday sale, and "buy one, get one free" offers are not eligible
- The item must be in stock on the competitor's website
- The competitor must be an online store, they may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
If you want to check if we can price match a product before you place your order, please contact us.
Welcome to Electric Bike Paradise
We are passionate about Electric Bikes or Electric Scooters. We are also very passionate about our customers. Our goal is to be the most customer-centric brand in the Electric Bike market. Our customers include recreational cyclists, daily commuters, elderly, and obese who are seeking to be healthy and physically fit. Our customers are seeking an electric bike or scooter or skateboard to enjoy daily adventures, explore more, reduce stress, improve their heart health, avoid arthritis, improve their breathing, lower the impact on their knees during exercise, improve their sleep, improve their immune system, lower their risk of diabetes, boost their energy level and lose weight.
What sets us apart from the rest? Large generic retailers lack the specialized knowledge to answer specific questions on assembly warranty and product benefits and features. We know our Electric Bikes inside and out so we can give you the details and knowledgeable answers to any of the questions that you might have.
Our Commitment To You
- World-class customer service.
- FREE shipping to the lower 48 USA on every order and no sales tax outside Wyoming.
- Most Electric Bikes, Scooters, Wheelchairs, and Skateboards come 95% assembled with very little assembly required. *Some exclusions apply. Please see product page for details.
- We guarantee that our prices are the lowest online.
- We have been in business since 2010 and have thousands of satisfied customers, see what they had to say here!
Our Mission: "To Help You Get Healthy and Physically fit"
At Electric Bike Paradise, our mission is to help you get healthy and physically fit. Electric Bikes have allowed recreational cyclists, daily commuters, elderly, and obese to be healthy and physically fit. We want to help you enjoy daily adventures, explore more, reduce your stress, improve your heart health, avoid arthritis, improve your breathing, lower the impact on your knees during exercise, improve your sleep, improve your immune system, lower your risk of diabetes, boost your energy level and lose weight.
We believe Electric Bikes are revolutionizing the way people enjoy their day while cycling. With the increasing popularity of the Electric Bikes and Scooters, everybody's specific needs can be met.
We provide the following value-added benefits with every order:
- 100% Secure Shopping
- We Value Your Privacy
- Trusted Brand Names
- Authorized Online Dealer
- Best Return Policy
- Free Shipping Every day
- Low Price Guarantee
- Satisfaction Guarantee
- Courteous Sales Experts
- Lucrative Affiliate Program
Worried About Price?
- We are an authorized dealer for our suppliers and we ship directly from their warehouse.
- With the lowest prices guaranteed we cut out the cost of maintaining a brick-and-mortar store and we pass the savings directly on to you.
- We offer fast free shipping zero taxes anywhere except for Wyoming, easy returns, personalized customer service, and a PCI compliant 128-bit secure checkout.
We understand buying an Electric Bike, Scooter, Wheelchair, or Skateboard is a significant investment so we want to make the buying process as easy as possible for you.
Go ahead and place your order today and if you have any questions give us a call or email us at support@electricbikeparadise.com.
How We Give Back To The Community
We love to give back to our community. From assisting health enthusiasts choose their perfect rides to helping less fortunate communities, we've done it all. Our love for electric bikes extends far beyond our local community. We want to help the world. We've partnered with People For Bikes and World Bicycle Relief to help people not just in the USA but around the world live a better life with the help of an Electric Bike. It's amazing what a difference an Electric Bike can make to a person's life. Watch this video to learn more about what the People For Bikes and World Bicycle Relief does for the communities.
People for Bikes
World Bicycle Relief
We donate a portion of our profits to People For Bikes and World Bicycle Relief. All proceeds go to help the people of small communities get a bicycle of their own, to help promote a healthier future with biking, and help themselves create a better and healthier lives.
Meet The Founder
The owner, Trevor, is from Seattle, Washington and started selling bicycles, electric bikes, and electric scooters online in 2010 and eventually built Electric Bike Paradise to serve customers all over the USA.
Picture above: Trevor and friends riding bicycles through the countryside in north Vietnam, 2019.
In 2013, Trevor was introduced to Electric Bikes when he was in college. He was selling fixed gear bikes and road bikes, beach cruiser bikes, and tandem bikes on eBay and Amazon and went to buy a used fixie bike from a seller on craigslist to use as a personal commuter bike. That seller happened to be Tim, the founder of BMEbikes. He met Tim and his brother who showed Trevor the electric bikes they were creating as a side-project in the back of their car turbocharging business in Northridge, California. Tim let Trevor test ride an electric bike and Trevor was blown away. It was like a cross between a motorcycle and a bicycle but all-electric and super quiet. Trevor went online to start looking for suppliers of electric bicycles and he found his first supplier of electric bikes, Micargi Electric Bikes. Since then, Trevor and his team of dedicated customer service and online store management assistants have sold over 10,000 bicycles and e-bikes to consumers all around the world.
Up until this point, Trevor had no idea Electric Bikes even existed. He did some searching online but couldn't find an online store that was easy to shop or had a wide-selection and educational articles to help him learn about Electric Bikes. He decided to start a brand new website called Electric Bike Paradise, the one you're on right now, to help those who want to shop, browse, and learn all in one place.
Today, we stay true to our roots and are online-only. We plan to stay that way in order to offer our customers the lowest possible factory-direct prices, fastest shipping times, and world-class customer service by phone, email, and live chat. Operating online-only means we can offer all this without sacrificing any of the things that made us excited to start this business in the first place like being able to travel and help people all over the world.
Our Customer Support Team
Our team operates out of an office space in Wyoming and due to COVID-19 most of our team now works remotely from home. In order to keep our prices low and make our fulfillment processes as efficient as possible, all of our products now ship directly from our supplier's warehouses which are located throughout the continental USA.
Our Warehouses
Our supplier's warehouses are located strategically throughout the continental USA. Every supplier we work with ensures product quality and packing quality before each shipment. The carriers we use to ship the products are carefully chosen from their history of speedy delivery capability and their care in the delivery of packages without damages.
How To Contact Us
You can call our customer support and sales team Mon-Sat 8am-8pm EST at (800) 590-2738.
You can chat live with our customer support and sales team Mon-Sat 8am-8pm EST, just look for the button in the lower-right corner that says "Chat with us."
You can email our customer support team and sales team: support@electricbikeparadise.com and we will reply within 1-2 hours during regular business hours Mon-Sat 8am-8pm EST.
You can write to us:
5830 E 2nd St, Ste. 7000 #715
Casper, WY 82609
We hope you enjoy our Electric Bike as much as we enjoy offering them to you. If you have any questions or comments, please don’t hesitate to contact us.
If you want to learn more about Electric Bikes, why you should get one, what they are, how they work, and when the best time to get one is, check out our Electric Bike Buying Guide.
If you're considering getting an electric bike, electric scooter, mobility scooter, electric wheelchair, or bicycle but don't have the cash or credit available to pay for one right now, you may be thinking about other financing options. We offer one of the best financing programs in the industry.
We have partnered with the best financing companies to give you the best chance of qualifying for credit. You will be required to apply for financing. You will fill out a credit line application. You are subject to credit approval.
Electric Bike Paradise has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.
You'll usually get a decision within seconds and be able to purchase that brand new Electri Bike Paradise of your dreams right from our website shipped directly to your door as fast as 3-10 business days. You have two options for financing: Paypal and Klarna.
What types of financing options does Klarna offer?
- Flexible Month-to-Month: Flexible Month-to-Month purchases are standard purchases with no fixed term commitment, similar to a traditional credit line. You decide what’s best for you; you simply need to make at least your minimum monthly payment. These are also sometimes called “standard purchases.”
- Planned Payments: Planned Payments is a promotional offer which allows eligible orders to be purchased with a reduced APR. With planned payments, you will have a fixed monthly payment. The APR varies based on the current available promotions.
- No Interest If Paid In Full: No Interest If Paid In Full is a promotional offer in which interest is deferred during the promotional period. If the entire balance is paid before the expiration date, no interest will be charged. Keep in mind, you still need to make at least your minimum monthly payment. These are also sometimes called “deferred interest purchases.”
Select Klarna at Checkout to see if you qualify.
How to apply for Klarna financing?
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On product page select Add to Cart.
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On shopping cart page select Secure Checkout.
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- Fill out form with your personal information.
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Select Continue to shipping method.
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Select your preferred Shipping method.
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Select Continue to payment method
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Select Slice it. Pay over time with Klarna.
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Select Complete Order.
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- Select preferred monthly payment options that are available. (Please note that monthly payment options are dependent on your cart balance and what Klarna decides to offer, we cannot change the financing options)
Examples
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Click Place Order.
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- Fill out form.
- Click Continue.
- Know instantly if you are approved for financing with Klarna.
- Receive a confirmation email outlining your purchase, due date(s), and other useful information once your product ships out.
- Contact Klarna customer service at any time with questions about your purchase.
- Contact support@electricbikeparadise.com or (800) 590-2738 if you have any questions. We are happy to help! :)
What types of financing options does Paypal offer?
The world-renowned recognized and respected leader in financing, PayPal, has offered customers of Electric Bike Paradise an exclusive deal to get financing for any Electric Bike over $99. NO INTEREST IF PAID IN THE FULL WITHIN 6 MONTHS!
PayPal Credit is a reusable credit line available on purchases at thousands of stores that accept PayPal. It's also available for purchases on eBay and exclusively at thousands of other online stores. Plus, it comes with the same security and flexibility you trust from PayPal.
If applying for Paypal Credit you will need to have a Paypal account or create one.
PayPal Credit is subject to credit approval as determined by the lender, Comenity Capital Bank, and is available to US customers who are of legal age in their state of residence. Promotional offers may not be available for purchases made on a mobile device.
The financing lasts for 6 months and is only valid on approved credit.
How Do I Apply for Paypal Financing?
(Please read the entirety of the instructions before you email or call. The next step may answer the question you have about the steps before it.)
- Choose the product you want to purchase.
- Click the ADD TO CART button on the product page:
- Click the CHECKOUT button:
- Fill in your information:
- Click the CONTINUE TO SHIPPING METHOD button:
- Choose your shipping method.
- Click the CONTINUE TO PAYMENT METHOD button:
- Choose PAYPAL option:
- Click the COMPLETE ORDER button:
- A pop will be displayed on the screen that will redirect you to PayPal, if you have a pop-up blocker make sure to disable it. You will need to sign into Paypal if you haven't. If you don't have a PayPal account you will need to create one.
- Click APPLY NOW button: (hover your mouse over Apply Now)
- You will be prompted to fill in your information:
- Billing & shipping address
- Your date of birth
- Last 4 digits of your social security
- Phone number
- Click NEXT
- Read PayPal's Credit Terms & Conditions:
- Click AGREE AND APPLY:
- You will receive an instant approval:
OR
- You will receive an instant denial. Electric Bike Paradise has no control over the financing decision. This is solely the lender's decision based on your creditworthiness.
If you have any issues with your product, please call us at (800) 590-2738 or email us at support@electricbikeparadise.com and we will assist you in filing a warranty claim with the manufacturer. Each manufacturer we stock has a different warranty, so please read the warranty that pertains to the specific manufacturer for which your item pertains.
Electric Bike Paradise Warranty Policy By Brands
Priority Electric Scooters PET Pro Flex 48V/40Ah 500W Transportation 3-Wheel Electric Scooter 99-Z3Z-51252
Call Us Now for Personal Assistance or a Price Match:
(800) 590-2738
- Fast and Free Shipping
- No Sales Tax
- Lowest Price Guaranteed
- Easy Returns
Sale Ends: 11:59PM EST
Our Customers Love Us
from 2771 reviews
Scratched up frame under the handle
Ordered 2, came in 3 days (unheard of !!!)
They are fantastic! Really helps us get around & highly recommend this company.
Their customer service is GREAT!
These are definitely the best ever. I have had many over the years.
Haven't received bike yet but lost a star not giving me the discount upon purchase
My GB Low Step Fat Tire is still in the box in my garage. This is my second GB Low Step Fat Tire bike as I had gotten my first one directly from Green Bike USA in February 2020. I loved my first one so much that I wanted an extra one for my friends and family to ride with me and to also have a backup bike. I am currently using the old one for getting around as it is winter with snow here in Michigan. I plan on using the new bike once the snow is gone and use the old one for a backup and for other people to ride with me. I put over 2300 miles on the old bike this past year and loved riding it so much. I had people asking me about the bike everyday and gave some excellent recommendations. I love everything about this bike, especially the mag wheels as I've had problems with my previous electric bike with broken back spokes. I did have to replace the back tire in November as it had worn down pretty good by then! I am expecting the same fun exciting experience with the new bike and am looking forward to riding with my friends!
Bought this bike for our son. It's very cool! When the weather gets nicer he will definitely be taking himself to school and plenty of room for his backpack. It’s extremely sturdy and pretty fast - helmets are a must! If you are considering an electric cargo bike I definitely recommend this one.
I bought this bike a few months ago and have had a lot of fun riding it. I am not in great shape so I need a lot of help, and this gets me out of the house and into the fresh air. I also had to use ElectricBikeParadise.com customer service and they went above and beyond to help me.
I love this electric bike! As a senior, this bike makes me want to get out and go places. I have a large piece of property and I can haul my tools making work a lot more fun!
This bike is built very well with power and a structurally beefed-up frame. I have several 750-watt e-bikes and this motor just FEELS more powerful. The kickstand is excellent and much needed considering the intended use of the bike. I highly recommend this electric bike to anyone an all-terrain bike.
Great bike for my 9-year-old. The motor has a lot of acceleration power. We’ve gone on 3 rides over 10 miles in the last month and he’s never used more than 25% battery power. The tubes on the bike frame are extra-large.
The assembly was simple and took 45 minutes. The bike came with all the necessary tools.
We’ve received a lot of compliments on the bike. The fat tires work great on dirt trails.
If I raise the seat to the top position, the bike will accommodate a 6’2” 205lb adult, albeit not comfortable for long rides.
I used to be super active! Long story short - Due to a spinal cord tumor surgery of (June 2016) that left me paralyzed from waist down for 4 years now! Ever since I purchase this bike, my back, both legs, core muscle, and my balance has gotten better and stronger. I'm finally up in the morning looking forward to hopping on that bike and getting to enjoy life all over again... That bike is therapy for me! Both mental and physical. YES, IT'S WORTH GETTING IT!... Thanks again!
My 12-year old son loves this dirtbike and rides it daily!
Bought this one instead of a Razor due to the lithium battery. Runs over an hour on level ground for my 8-year-old. I am 6'4" 195 lbs and can ride it too, but rear shock bottoms out for me. Still has great torque and full speed for me. It is well made indeed. So far, we have been impressed with function and quality. Would buy again!
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